Common Service Centers Research Articles

Issues and Challenges of the Digitisation of the Capital Market in India

Governance involves the use of political, economic, and administrative power to manage a nation's affairs and ensure citizens' rights. E-governance utilizes electronic means for efficient, transparent public service delivery. India's National e-Governance Plan (NeGP) aims to enhance governance through a Public-Private Partnership (PPP) model, establishing over 100,000 Common Service Centres (CSCs). These CSCs act as delivery hubs for public and private services, addressing regional development while fostering private sector and community participation for sustainable livelihoods. Mitigating the challenges of digitization requires raising user awareness and advancing the regulatory system through the use of cybersecurity practices

A CONCEPTUAL STUDY ON PRADHAN MANTRI KISAN MAANDHAN YOJANA SCHEME

It is the duty of the governments to take care of under-privileged people like small farmers, labors, street beggars etc. the present central government has under taken its promising steps for the development of these people through certain social welfare schemes such as Pradhan Mantri Jan Dhan Yojana, Pradhaman Mantri Shram Yogic Scheme, Pradhan Mantri Kisan Maandhan Yojana (PMKMY) etc. The central government’s PMKMY aims to provide social security to small and marginal farmers who have land less than two hectares. Under this scheme, the farmers can voluntarily contribute monthly premium from the age of 18 to 60 years. The premium is automatically calculated on the basis of age of the farmer ranging from Rs. 55 to Rs. 200. After attaining the age of 60 years, the scheme will be automatically matured, the subscriber is eligible to get minimum of Rs. 3,000 per month. It is a scheme sponsored by the central government through Life Insurance Corporation of India. If the subscriber is dead before his 60 years, his wife is eligible to continue the scheme. She is also eligible to get 50 percent of the monthly pension up to her life time. So, in this way it is helping out marginal farmers all over the India. There are around 8,56, 62,473 farmers were registered as on the date of 30/06/2023. Uttar Pradesh tops and Goa is the least in the registration to the scheme. Common Service Centers plays a pivotal role in the registration of PMKMY. The present study reveals that the Pradhan Mantri Kisan Maandhan Yojana is a concern taken by the central government. Since there is 50:50 contribution, it is a good scheme to the small and marginal farmers.

Evaluating the access to Common Service Centres for banking services from the perspective of rural women entrepreneur

The present research investigates the potential for women’s economic involvement to bring about transformational outcomes, specifically focusing on developing countries. This study explores how women’s engagement in economic activities might effectively address poverty and promote gender equality. This study examines the emerging landscape of internet enterprises, providing a crucial opportunity for women who face limitations due to household and societal factors. This study adopts a scholarly perspective by examining the implementation of Common Service Centres (CSCs) by the Indian government. It employs a comprehensive research approach that integrates qualitative and quantitative methodologies. The primary objective is to analyze the usage of government programs, specifically focusing on the engagement of rural women entrepreneurs with CSCs and internet connectivity. The results derived from a comprehensive examination of secondary data and surveys conducted among CSCs and small women-owned offline firms in Chhattisgarh highlight the significant impact of information and communication technology (ICT) on the dissemination of information. The advent of ICT and the integration of CSCs in banking activities have ushered in profound changes in our economic landscape. Cost reduction and increased knowledge accessibility through technological advancements have been instrumental.

E-public Service Delivery as an Innovative Paradigm-shift in Indian Governance System: An Analysis of Haryana State Model

A paradigm shift in the governance process is being observed because the Central and state governments have started working on Citizen’s Charters to deliver services within a time-frame. Information Communication Technology is playing a great role in fulfilling the service-delivery timelines according to the provisions of Right to Services Act, 2014. The Haryana government has come up with an innovative thesis for the SARAL platform ( Simple All-inclusive Real-time Action-oriented and Long-lasting), which intends to simplify and transform public-service delivery system. The objective of this article is to provide a platform for academic discourse by comparing the different public service delivery arrangements as citizens’ rights with the e-service delivery model of Haryana. The author analyses the e-services delivery process, grievances-redressal mechanisms, operational arrangements, working procedure of e-service delivery platform, e-seva scheme for Common Service Centres as prescribed in the Right to Services Act and e-service delivery model of Haryana.

Awareness Level Of Citizens Regarding The Functioning Of Akshaya Centers In Thiruvananthapuram District

ICT is essential for India's success in e-governance, infrastructure and economic development. E-governance is the delivery of government services with the help of Information and Communication Technology (ICT). The Government of Kerala has taken initiatives to digitalize its services and is spending a lot of tax money to implement and maintain e-governance. People can easily access government services from their homes or through common service centers. Akshaya is one of the important projects of the Government of Kerala. It is one of the main common service centers of the state government. The objective of this research work is to understand the level of awareness of people about the functioning of the Akshaya centers operating in the Thiruvananthapuram District, Kerala state.

People Perception Towards e-Services in Hilly Area: A Case Study of e-Districts in Himachal Pradesh

India is the largest democracy in the world. The revolution of the Internet has brought a new agenda for the government. With the help of information and communication technology, it is possible that we can provide facilities to people sitting away without much physical effort. E-services have been operating for better efficiency and transparency proving to be digital innovation for the hilly areas. This study makes an effort to understand the citizens’ perception to welcome e-district practices in online service delivery. It is based on the field survey of 30 Common Service Centres of Kangra district in Himachal Pradesh. The results of this study show that Common Service Centres practice are a popular medium in service delivery in rural and hilly areas, but there is still a lack of proper infrastructure and Internet connectivity. The study finds that eliminating the digital divide in the system is necessary in a developing nation like India to implement e-governance services properly.

Perspectives and challenges of common service centres towards e-governance

Common service centres (CSC) run by village level entrepreneurs (VLEs) are expected to contribute significantly towards e-governance by providing government services. Even after 12 years of their inception, rural people are not much aware about facilities in these centres vis-a-vis VLEs running them are still facing a lot of challenges. The study was conducted in the year 2019-2020 by conducting a survey of 200 respondents in rural areas supported by both qualitative and quantitative data. The present study is aimed to investigate the reasons for poor performance of CSC. Challenges and problems faced by VLEs running them. The study contributes towards interdisciplinary study of digital initiatives to serve rural, semi urban population in India and challenges of micro entrepreneurship.

E- Governance, as a Tool for Good Governance: A Reflection from Selected Khidmat Centres in District Poonch of Jammu and Kashmir

E-governance refers to the use of information and communications technology (ICT) in the realm of governance. It is an endower o transfer how the government works and improve the system of service delivery mechanisms through the use of technology. Even though it is something that entirely modifies the conventional method of governing, it is an exercise. The fundamental components of good governance are the rule of law, transparency, efficacy, efficiency, effectiveness, accountability, and public engagement. The government faces difficulty in addressing the problem of providing enough public services. This paper aims to accentuate the role of e-Governance for Good Governance and the Satisfaction level of people in rural areas toward e- services delivery by the Mean of Common Service Centres.

Key Success Factors for the e-Governance Initiatives Through Common Service Centres in India: An Empirical Study with Special Reference to Akshaya e-Kendras in Kerala

The National e-Governance Plan formulated by the Government of India lays out the foundation for the long-term growth of e-governance in the country. The Common Service Centre (CSC) scheme is a cornerstone project under National e-Governance Plan, approved in the year 2006, and acts as the delivery point for government, private and social sector services such as G2C, B2C and G2B to the rural citizens of India at their doorsteps. In Kerala, the Kerala State IT Mission is the nodal agency to create and run a CSC network through Akshaya e-kendras. This study aims to provide empirical evidence about the major success factors for e-governance services through Akshaya e-kendras. Infrastructure, accessibility, transparency, system quality, service quality, convenience, trust, e-participation and interoperability were the variables used for the study. SPSS Amos 22 was used for developing confirmatory factor analysis and structural equation modelling for the study. The study found that the key success factors for the success of CSCs are service quality followed by transparency and convenience. Other important factors are accessibility, system quality and interoperability. The least contributing factors are trust and infrastructure.

Women online: A study of Common Service Centres in India using a capability approach

AbstractIncome‐generating activities by women are an effective means of reducing gender‐based deprivation and disparities. In the constrained familial and community settings of developing economies, online platforms can be an appropriate means for women to carry out economic activities. In this context, important initiatives taken by the Government of India, such as the Common Service Centres scheme, are worth studying. This paper critically evaluates such revolutionary online platform–based entrepreneurial initiatives using the capability approach developed by Amartya Sen. We examine through case studies how women‐run businesses use online platforms and what determines their success, inputs, capabilities, and conversion factors. Further, national enterprise‐level data from Indiaʼs National Sample Survey Office are analysed to show that states with a higher level of gender inequality are also the regions with a lower level of information and communications technology usage by women‐run enterprises.

India’s E-Governance Journey: Looking Through Common Service Centres

India has seen unprecedented growth of information technology (IT) lead in governance structures in the past decades. IT-enabled systems have ushered in a new era of digital transformation of traditional ways of functioning of citizen service deliveries in the country. Governance, thus, has found a new meaning through the currency of digital change. Services which earlier were exploited as reserved for privileged and classy people have become available for common citizens without any rent-seeking or exploitation. The most important factor associated with digital transformation is nothing but access to information and transparency. Every service has now a trace, a link and a face, which can be analysed at a later stage to provide the efficacy of the system and certain room for improvement. Having said these, it may not be concluded that there are no challenges and stumbling blocks on the way of e-governance, ‘digital divide’ being the most prominent challenge in the way of bigger mandate to reach out to all the citizens by the state. However, growing Smartphones and falling data rates have enabled substantial part of the citizens to avail digital services rendered by the state. Even though the common service centre has been operating for quite some time efficiently and effectively, some important challenges have been flagged in the article. A glimpse of the best practices from leading countries doing good in e-governance initiatives is also included in the analysis.

Women and digital government in rural India: Extending TAM with user assisted service

Public service delivery is an essential component of e-governance initiatives but the digital divide limits citizens’ access to e-government services, especially in rural communities. The Digital India initiative launched Common Service Centers (CSCs) to mitigate the physical-digital divide issue. The privately operated local kiosks are meant to ensure easy access to digital government services in India’s remote pockets. Although the literature indicates that females generally have lower perceptions and adoption rates of digital government, existing studies commonly assume women directly interact with government websites. We know little about gender-specific experiences of digital government through the user assisted and privately operated local kiosks. This survey study utilizes the Technology Acceptance Model (TAM) to explore the gender-specific acceptance of public service through local kiosks in rural India. This paper argues that user-assisted kiosks help mitigate the gender digital divide by increasing the usefulness and ease of use of e-government, which improves rural women’s acceptance and use of digital government services. This field research brings insights from the developing world while recording women’s voices from underserved communities.

Perspectives and Challenges of Common Service Centres towards E-Governance

Perspectives and Challenges of Common Service Centres towards E-Governance

Women Online: A Study of Common Service Centers in India Using a Capability Approach

Women Online: A Study of Common Service Centers in India Using a Capability Approach

Assessment and Adoption Analysis for Smart Governance Using Fuzzy Conjoint Model

Background: In the era of internet, government of each country is thinking about the role of Electronic governance to facilitate its citizens using Information and Communication Technology (ICT). To achieve this, every government activities/ procedures are transforming to electronic medium with the help of websites, mobile applications, government social media accounts and establishing common service center for rural part of country. But it is matter to assess the satisfaction level of electronic services launched by government. If the satisfaction level is high then adoption of government services would be high. Objective: This objective of this research is finding the suitable factors for adoption of government E-services and ranking them accordingly. Methods: Thus this paper suggests an intelligent fuzzy conjoint technique to rank the factors that affects adoption of E-services launched by government. A survey is done to find the factors which may affect adoption of such electronic governance initiative. Results: Result shows that 62.5% are satisfied with services, 25% are dissatisfied and 12.5% are neutral with respected to e-government services Government has established common service center with highest ranking. Next finding is that customized government portals and mobile applications should be multilingual support. Conclusion: The people are dissatisfied with the standardization of polices and IT laws and self guided services. Artificial Intelligent techniques are also required to implement for smart governance. Currently Citizens are neutral to accept intelligent techniques.

Challenges common service centers (CSCs) face in delivering e-government services in rural India

Many developing countries across the world are allocating a significant share of their budgets for e-government initiatives. Common service centers (CSCs) are e-government initiatives that aim to increase access to public services and promote easy and direct interaction with the government. These e-government initiatives are largely underutilised, especially in rural areas in developing countries. This study attempts to identify the key challenges facing CSCs and determine their hierarchical relationships in the context of rural India. A set of 15 challenges was identified through a rigorous literature review and by surveying experts and CSC owners. Data were collected on the identified challenges and were analysed using interpretive structural modeling (ISM)-MICMAC-fuzzy MICMAC analysis. Subsequently, we developed a hierarchical model of challenges. The findings revealed that “longer travel time and transaction cost”, “low digital literacy”, and “low awareness” of e-government services are among the key challenges CSCs face in rural India. This study suggests several recommendations to all the stakeholders involved in the management of CSCs to improve the delivery of e-government services in rural India.

Impact of e-government benefits on continuous use intention of e-government services: the moderating role of citizen trust in common service centres (CSCs)

Impact of e-government benefits on continuous use intention of e-government services: the moderating role of citizen trust in common service centres (CSCs)

The role of access convenience of common service centres (CSCs) in the continued use of e-government

PurposeThis study aims to understand the role of access convenience of common service centres (CSCs) in determining the e-government continuance intention from the perspective of citizens who are dependent on these centres for using e-government services, in developing countries such as India. The study uses the DeLone and McLean’s information systems (IS) success model as a theoretical basis and analyses the effect of access convenience of CSCs (AC), on the three quality dimensions (namely, information quality [IQ], system quality [SyQ] and service quality [SQ]), and the e-government continuance intention. The effects of the three quality dimensions on continuance intention are also analysed.Design/methodology/approachThe primary data were collected from the field surveys conducted at various CSCs in Uttar Pradesh state of India using convenience sampling technique. The study sample included 358 respondents who use e-government services through CSCs. Structural equation modelling was used to test the hypothesized relationships in the proposed model.FindingsThe findings of the study suggest that CSCs’ access convenience has a significant positive impact on the e-government continuance intention. The findings also confirm the significant positive impact on all the three quality dimensions of e-government i.e. IQ, SyQ and SQ. Though the findings do not provide support for the impact of IQ and SyQ on the e-government continuance intention but the impact of SQ on the e-government continuance intention is found to be significantly positive.Research limitations/implicationsThe explanatory power of the model indicates the scope of including more variables in determining the continued usage of e-government. Future studies may extend the present study by including concepts such as trust, satisfaction and security/privacy concerns of citizens. The present study has failed to support the impact of IQ and SyQ on the intention to continue using e-government services. Future studies may test the model in different contexts with different respondents to further examine these relationships. Future studies may also see the association between the continuance intention and actual use of e-government services.Practical implicationsThe government should provide accessible CSCs to the citizens which are conveniently available to them. To diffuse the e-government services successfully among all citizens, the government needs to see that sufficient numbers of CSCs are available in the areas where people lack the required infrastructure for using the e-government services. The government also needs to ensure that the CSCs are fully functional and equipped with facilities for providing the best quality services.Originality/valueThe study combines the quality constructs from the IS success model with AC, for predicting the e-government continuance intention. The joint use of these constructs has provided a model with high explanatory power, which is able to explain 76.6% variation in the continued usage of e-government services. The study also contributes to the existing literature by presenting AC as a strong determinant of the e-government quality dimensions.

ASSESSMENT OF RURAL CITIZENS SATISFACTION ON THE SERVICE QUALITY OF COMMON SERVICE CENTERS (CSCS) OF E-GOVERNANCE

E-Governance is said to be a new road map to enhance the services offered by the government through Information and Communication Technology (ICT). Common Service Centers is the scheme designed by the Ministry of Electronics and Information Technology (MEIT), Government of India for delivering the digital services to rural villages of India. This scheme mainly focuses on promoting the entrepreneurship in rural areas in order to improve their livelihoods. In this research study the satisfaction of rural citizens has been measured by analyzing the Service Quality of Common Service Centers of E-Governance services. Cause and effect relationship has been examined through structural equational modeling. The research study has found that Trust, Usability and Information Quality are the major components for adoption of e-governance services for assessing the service quality of common service centers (CSC).

Теоретическая модель реинжиниринга бизнес-процессов с учетом общих центров обслуживания в структуре компании

The article is devoted to the study of the current state of business processes related to accounting and analytical services to companies, assessment of their impact on financial and economic activities and the appropriateness of delegating some functions to third-party enterprises or internal separate structures. 
 The aim of the article is the formation of a theoretical model of the business process of a manufacturing company based on the accounting and analytical functions of service centers in order to identify their impact on improving the efficiency and performance of economic agents. The basic research methods were statistical methods, modeling of economic and production processes. The study was based on the results of the authors’ study of the indicators of the accounting (financial) statements of common service centers (CSC) in Russia, for these purposes a sample of organizations was formed according to the criteria corresponding to the CSC of large holdings. As a result, the authors revealed that the specifics of the CSC activities is that they perform secondary, servicing functions and are one of the company's cost centers. The effect of the СSC activities is to optimize the model of business processes and save technological, time and financial resources. The complexity of evaluating the centers’ activities lies in the indirect effect, which is carried out on the basis of the scientific substantiation of managerial decisions and rationalization of the powers of managerial personnel and decision-makers at each stage of the business model.