Excluding the Sejong Fire Department Headquarters, visitations to 119 emergency operations centers in 17 cities and provinces across the country were conducted as of 2022 to assess the improvements in personnel arrangements, scope of work, and status of education and training after the placement of situation rooms. On-site visitations were conducted to 119 emergency operation centers in Seoul and 119 emergency operation centers in Busan. Interviews with security personnel participating in the study, such as emergency operation center managers and team leaders, were conducted at the 119 functional emergency operation centers. The status of the deployment, personnel matters, education and training in the operations center, and working conditions were assessed. The following improvements were suggested: The 119 emergency operation centers must be designated as heavy duty departments, provide personnel with the same or higher points as other departments, and provide training and comprehensive evaluation using common practice and simulations on the 119 Emergency Management Standard Response Manual of the National Fire Agency. In addition, working conditions, such as additional personnel points related to promotions, resolution of malicious complaints, difficulty adapting to sleep patterns, the need for psychological treatment, and lack of manpower, must be improved. The results suggest the benefits of operating 112 police emergency operation centers must be introduced.