The evaluation of urban energy internet (UEI) is crucial for the establishment of low-carbon cities. This paper aims to present a hybrid decision-making framework to address UEI evaluation problems from a sustainability perspective. First, the Fermatean fuzzy Aczel-Alsina power aggregation operators are proposed to aggregate evaluation information, and the remarkable properties of these operators are explored. Then, the combined weight of the criteria is determined through the decision-making trial and evaluation laboratory method and the Shannon entropy-based power weighted method within the Fermatean fuzzy circumstance. Moreover, the classic multiobjective optimization by ratio analysis plus the full multiplicative form method is extended using the proposed aggregation operators. Finally, an index system was constructed from a sustainability perspective, and the level of development of the four UEI projects is assessed using the proposed method. The experimental results demonstrate that the proposed method can provide beneficial guidelines for the construction and development of the UEI. Furthermore, the reliability and effectiveness of the proposed decision-making framework are validated through sensitivity analysis and a comparative study with existing MCDM methods.