Quality Of Service For Clients Research Articles

Unveiling the Determinants of Islamic Mobile Banking Adoption: Evidence from Pakistan

Mobile Banking is a cutting-edge technological innovation in the banking industry that has greatly increased banking efficiency and boosted the overall quality of life for individuals. Financial firms are increasingly attracted to systems that enhance the quality of client service. This study aims to further our understanding of the adoption of Islamic mobile banking by utilizing the Technological Acceptance Model (TAM). This study presents a research approach that utilizes the Technology Acceptance Model (TAM) to investigate the factors that influence consumers' adoption of Islamic mobile banking. Consequently, it offers insights into the crucial factors that banking professionals must take into account to promote the integration of mobile technology in Islamic banking services. The data for this study were collected by a questionnaire survey and then analyzed using SPSS and Smart PLS 3.0, utilizing structural equation modeling (SEM). The study sample comprised 350 individuals who were customers of various branches of five Islamic banks, namely Meezan Bank Limited, Dubai Islamic Bank, Al-Baraka Bank Limited, MCB Islamic Bank Limited, and Bank AlFalah Islamic. After conducting data screening procedures, a final sample of 300 respondents was selected for analysis. The findings indicate that characteristics such as Perceived Usefulness (PU) and Perceived Ease of Use (PEOU) have a positive influence on the Intention to Use (INT), supporting the notion that PU has a positive impact on PEOU according to the Technology Acceptance Model (TAM). The research findings suggest that customers' adoption of Islamic banking is positively influenced by their intentions to utilize it, and these intentions are further enhanced by social influence.

The Role of Motivation, Satisfaction, Discipline, and Environment on Perumdam Tirta Kencana Employees’ Performance

Today, the ability of a corporation to continually maintain and improve the quality of client service is largely dependent on staff performance. Companies with high-performing personnel can assist in maintaining customer satisfaction. Perumdam Tirta Kencana Region III Samarinda City is in severe need of outstanding staff performance to enhance community services and boost enterprise output. The purpose of this study was to determine the impact of motivation, job satisfaction, discipline, and environment on the performance of Perumdam Tirta Kencana Region III Samarinda City personnel. The data analyzed originated from 56 employee questionnaires. Utilizing the technique of saturated sample for data collection (population). Data analysis with Partial Least Square Structural Equation Modeling (PLS-SEM) through SmartPLS version 3.2.9. The results indicated that motivation, job satisfaction, and discipline had a favorable impact on employee performance. The environment has no major effect on employee performance, though. Increased employee motivation, job satisfaction, and work discipline will result in enhanced performance.

Multiobjective Demand Response for Internet Data Centers

Optimizing the workload distribution and dictating the number of active servers at Internet data centers (IDCs) over a dynamic pricing scheme in power markets can be a challenging task. This paper develops an efficient multiobjective approach to demand response at IDCs. Two objectives are considered: maximize the data center profits under some constraints and optimize quality of service (QoS) measured by a delay probability. A multiobjective optimization problem is formulated and Pareto optimality is adopted. A multiobjective solution method is proposed, which consists of an algorithm generating feasible points, a mechanism that preserves the feasibility, and a multiobjective evolutionary algorithm (MOEA) for producing Pareto optimal workload and energy scheduling. Scalability and feasibility of the proposed approach are analyzed. Simulation results using real-world data reveal that the proposed demand response approach can systematically achieve an excellent balance between the profits for IDCs and QoS for clients. In contrast with comparable MOEAs, the proposed approach finds feasible points in the decision variable space during the evolution process with a 100% success rate.

Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms

This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers’ satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field survey questionnaire using convenience sampling and collected 59 client-firm responses. The findings suggest that accounting firm clients are satisfied with the services they receive from their respective providers. Regression analysis indicates that service quality significantly affects only customer satisfaction. Price has a significant effect on service quality. The duration a client stays with the firm and services provided to the client also significantly impact controlling service quality. Additional testing shows that service quality mediates the influence of service price on customer satisfaction. The findings guide accounting firms to improve their client service quality.

The Effect of Automation of Banking Services on Customer Satisfaction

Abstract. Automated banking is one of the key services used by banks to facilitate the delivery of services that meet consumer expectations, thus boosting the country’s economy. Major technological advancements have been witnessed in the banking industry due to the introduction of international standards in the operational norms of banking geared towards the betterment of client service quality. The aim of this research was to assess the effects of automation of banking services on customer satisfaction for different private banks in Khulna city. The study adopted a case study research design. Data was collected using questionnaires. The total reliability of the questionnaire, measured using a Cronbach's alpha coefficient, was 0.897. The sample size was 100 respondents. Data were analyzed using descriptive and inferential statistics using Statistical Package of Social Sciences (SPSS) software, version 20.0. Findings were presented in the form of tabulations (percentages, mean and standard deviation). From the findings, the automation of banking services such as mobile banking usage, internet banking usage, and automated teller machine usage was found to have a significant effect on customer satisfaction. Keywords: Mobile banking, internet banking, automated teller machine, customer satisfaction

A Systematic Literature Review of Empirical Research on the Impacts of e‐Government: A Public Value Perspective

AbstractWhile government organizations continue to invest in e‐Government systems, there is still uncertainty as to the benefits that can be generated. Without clear expectations, it will be impossible for managers to measure and evaluate outcomes. This systematic literature review examines 60 empirical studies on the impacts of e‐Government published in the leading public administration and information systems journals. The impacts are classified using public value theory, first, by the role for whom value is generated and, second, by the nature of the impact. The results show that the most commonly studied impacts are productivity for the taxpayers and clients, client satisfaction and service quality for clients, and improved trust and communications for citizens. There are many areas where limited research has been conducted. We maintain that there is a complex network of immediate and indirect impacts that must be considered by public managers in their analysis of potential investments.

Banking Chatbot (B-Bot

Chatbots square measure intelligent systems that perceive a user's tongue queries and respond consequently during a conversation, that is the focus of this study. It's an additional sort of a virtual assistant, folks want they're talking with a real person. They speak a constant language we have a tendency to do, and will answer all queries. In banks, at customer care centers and enquiry desks, humans are lean and usually take very long time to method the only request which ends up in wastage of your time and additionally cut back quality of client service. In this paper we introduce a more efficient way to resolve customer queries. Today’s customers have high expectations and they want quick and accurate responses, complete and robust resolution, service that is available anywhere and anytime. All of these can be within well-designed chatbots. The entire experience is conversational. The aim is to implement a chatbot which may resolve client queries, search the knowledgebase for resolution and provide the solution. The chatbot can handle the queries ultimately reducing human effort.

Service Level Agreement Violation Preventive Task Scheduling for Quality of Service Delivery in Cloud Computing Environment

Abstract Cloud computing as a model, provides an environment for execution of large computationally or data intensive task under some agreed Service Level Agreement (SLA). Today, the rate of cloud adoption by organizations has immensely increased due to its reliability, reduced cost and performance. This increase necessitates the need for efficient resource scheduling technique that ensure Quality of Service (QoS) delivery, optimize resource usage and maintain the agreed SLA. Researchers in the literature have proposed several techniques that maps complex task to cloud resources considering QoS requirements which records significant improvements with the need for more ideal solutions. This paper proposed an efficient SLA violation preventive task scheduling to optimize cloud resources, ensure QoS delivery while maintaining the agreed SLA. Processing capacity, bandwidth, storage, execution time, waiting time and task deadline are considered as QoS parameters for mapping of task to resource. The proposed method was implemented using CloudSim simulation tool and the performance result shows that the method will significantly enhance cloud performance in terms of response time and client QoS expectations.

An Adaptive Swarm Optimization Technique for Load Balancing and Task Scheduling in Cloud Computing

In recent era of growing technology, cloud computing has attracted various industries and researchers due to it significant nature in parallel and distributed computing systems. This technology has grown drastically in various real-time applications such as medical field, health organizations, multi-media applications etc. cloud computing urge to provide the better quality of service for clients or users. However, increasing demand of application leads to the imbalance in cloud resources and causes huge power consumption in data centers. Due to multiple tasks imbalance occurs in cloud platforms which degrade the quality of service for clients. Task scheduling is considered as an important aspect which can be used for load balancing in cloud systems. This helps to allocate best available resources to complete the task by considering various other parameters such as computation time, scalability, makespan, throughput etc. However, various techniques have been proposed for task scheduling in cloud computing but these techniques still suffer from various issues such as makespan, execution time etc. To address this issue, an adaptive swarm optimization approach is presented for heterogeneous virtual machine systems. Proposed approach addresses the multi-objective problem by developing a probabilistic model resulting in optimization and convergence rate improvement. During task execution in cloud computing, if any VM is overloaded then the task is removed from that VM and proposed adaptive swarm optimization technique is used to find any other available optimal resource for task completion. An extensive simulation is performed along with comparative analysis. Experimental study shows that proposed approach outperforms when compared with state of-art technique for load balancing in cloud computing systems.

An adaptive and scalable framework for automated service discovery

A large number of redundant Web services, offering similar functionality with different quality of service (QoS), can truly benefit an organization, if offered an adaptive discovery framework. State-of-the-art approaches cannot meet these requirements for enterprise setups that offer a managed infrastructure. This paper proposes a self-healing and self-managed open-source adaptive QoS-aware discovery framework. An optimal global optimization approach is developed as part of the framework. It yields the shortest route to the best service. Simulation results demonstrate the suitability of the proposed framework to run-time QoS changes and service failures. The run-time adaptation of the system during service downtime is analyzed using graphs. These graphs illustrate the change in client QoS constraints against time. The results indicate the least impact on the client during service failure using the proposed framework.

Attributes and Drivers of Audit Quality: The Perceptions of Quality Inspectors in the UK

This study examines the UK’s Audit Quality Review’s quality inspectors’ perceptions of attributes and drivers of audit quality. A survey questionnaire was distributed to quality inspectors with high ‘performance of the audit process’ and low ‘client service quality’ as relevant attributes for audit quality. A range of internal factors – behavioural, technical and relational – is perceived to affect audit engagements and potentially cause variation in audit quality between audits. Further, competition in the audit market and audit regulation are perceived as key contextual factors in the auditing environment affecting audit quality. Half of the quality inspectors perceived the level of audit quality in practice varies in different audit engagements. The majority highlighted the lack of challenge by the external auditors and adequacy of evidence and documentation as two key recurring issues in the inspection process. This study extends the scope of prior research by gathering perceptions of quality inspectors on a broader spectrum of attributes and drivers on audit quality that have not been previously studied in this line of research. The findings have implications for regulators and audit practitioners in monitoring and promoting audit quality in practice.

A novel cloud scheduling algorithm optimization for energy consumption of data centres based on user QoS priori knowledge under the background of WSN and mobile communication

Cloud computing (CC) is present day innovation that comprises of system of frameworks that shape cloud. Energy utilization is the real worry in the distributed computing. Distributed computing is advancing region in effective usage of resources. Server farms pleasing cloud applications consume gigantic amounts of energy, adding to advanced uses. Subsequently, green CC resolutions are required to spare energy for the earth as well as to abatement working charges. In the manuscript, author accentuation on the improvement of energy based resource planning structure and present a calculation that consider the collaboration between different server farm foundations and execution. Likewise security of wireless sensor network (WSN) is considered through quality of service (QoS). Subsequently a novel cloud booking calculation improvement for energy utilization of data-centres in view of client QoS priori information under the foundation of WSN and mobile communication has been accomplished.

Clinical Supervisors’ Perceptions of Wellness: A Phenomenological View on Supervisee Wellness

Wellness is an integral component of the counseling profession (Myers & Sweeney, 2004; Witmer, 1985) and is included in ethical codes, suggestions practice and codes of conduct throughout the helping professions of counseling, psychology and social work (American Counseling Association [ACA], 2014; American Psychological Association [APA], 2010; National Association of Social Workers [NASW], 2008). Yet, individuals in the helping professions do not necessarily practice wellness or operate from a wellness paradigm, even though counselors are susceptible to becoming unwell because of the nature of their job (Lawson, 2007; Skovholt, 2001). As a helping professional, proximity to human suffering and trauma, difficult life experiences and additional occupational hazards (e.g., high caseloads) make careers like counseling costly helpers (Sadler-Gerhardt & Stevenson, 2011). Further, helpers may be vulnerable to experiencing burnout because of their ability (and necessity because of their career) to care (Sadler-Gerhardt & Stevenson, 2011). Compassion fatigue, vicarious traumatization and other illness-enhancing issues often coincide with burnout, increasing the propensity therapists to become unwell (Lambie, 2007; Puig et al., 2012). Extended periods of stress also can lead to helping professionals' impairment and burnout and can negatively impact quality of client services (Lambie, 2007). Furthermore, counselors who are unwell have the potential of acting unethically and may in turn harm their clients (Lawson, 2007). Thus, it is imperative that helping professionals' wellness be examined.More specifically, counseling professionals are required to follow guidelines that support a wellness paradigm. ACA (2014) states that counselors should monitor themselves for signs of impairment from their own physical, mental, or emotional problems (Standard C.2.g.). In addition, counselors are instructed to monitor themselves and signs of impairment and refrain from offering or providing professional services when such impairment is likely to harm a client or others (ACA, 2014, F.5.b.). The Council Accreditation of Counseling and Related Educational Programs (CACREP; 2015) supports counselors having a wellness orientation and a focus on prevention (Section II.5.a.) and that counselors promote wellness, optimal functioning and growth in clients (Section II.2.e.). Thus, prevention of impairment and a wellness focus are intertwined throughout the standards of the counseling profession. Consequently, it is unethical counseling professionals to operate while personally or professionally impaired.Wellness and Supervision in CounselingIn the following section, the importance of wellness and potential impacts of unwellness in the counseling profession will be discussed. Specifically, stressors contributing to impairment will be highlighted. In addition, supervision within a counseling context and general information regarding the supervisory experience will be reviewed.Wellness and the Counseling ProfessionThe counseling profession was founded on a wellness philosophy, with holistic wellness including personal characteristics, such as nutritional wellness, physical wellness, stress management and self-care (Puig et al., 2012), and other realms including spiritual, occupational and intellectual well-being (Myers & Sweeney, 2008). According to Carl Rogers (1961), personal characteristics influence counselors' ability to help others. For instance, individual wellness may influence how knowledgeable, self-aware and skillful supervisees are in relation to working with clients (Lambie & Blount, 2016). Counselors who are well are more likely to be helpful to their clients (Lawson & Myers, 2011; Venart, Vassos, & Pitcher-Heft, 2007), and counselors' mental health and wellness impacts the quality of services clients receive (Roach & Young, 2007). Therefore, counselor preparation programs and supervisors should discuss wellness and areas in which impairment could arise when training students to become counselors and supervisors (Roach & Young, 2007). …

A novel client service quality measuring model and an eHealthcare mitigating approach

ObjectivesFacing population ageing in Hong Kong, the demand of long-term elderly health care services is increasing. The challenge is to support a good quality service under the constraints faced by recent shortage of nursing and care services professionals without redesigning the work flow operated in the existing elderly health care industries.the existing elderly health care industries.1)Developing a model for measuring Total Quality of Services,2)Using the Total Quality of Services measure to assess staffing conditions, i.e. shortage or surplus, and to measure the effectives of catering new services,3)Incorporating Information and Communication Technologies (ICT) to mitigate the staff shortage problems and to enhance efficiency of care,4)Utilizing the Total Quality of Services measure to quantify the improvement and providing an indicator for services assessment in future. Methods1.Model DevelopmentWe use Finite Capacity Queuing Model to develop a model for Total Quality of Services and use the balk rate of the model to set up an efficiency rate. We then assume multiple independent queues existed in the model and calculate the accumulated efficiency rates to give The Total Quality of Services measure.2.Model SimulationWe conduct simulation on the model and check for its validity.3.ICT SolutionsTo keep up a desired quality service, we developed a “Residents Clinical Service Monitoring and Quality Control System” to test the appropriateness of the model. We designed the system to (i) make sure that clinical nursing care staff will run the nursing care protocol; (ii) cut substantially manual operation cost and possible human errors; (iii) give exception alerts for caring rules; (iv) promote efficient communication between staff and cost saving.4.Field TrialsWe carried out field trials for over 2 years and enhanced the system periodically. ResultsThe Total QoS measure based on Finite Capacity Queuing Model is a reliable method and an effective measurement for Quality of services. The value is good for measuring the staffing level and offers a measurement for efficiency enhancement when incorporate new technologies like ICT.The implemented system has improved the Quality of Service by more than 14% and the extra released manpower resource will allow clinical care provider to offer further value added services without actually increasing head count. ConclusionsWe have developed a novel Quality of Service measurement for Clinical Care services based on multi-queue using finite capacity queue model M/M/c/K/n and the measurement is useful for estimating the shortage of staff resource in a caring institution. It is essential for future integration with the existing widely used assessment model to develop reliable measuring limits which allow an effective measurement of public fund used in health care industries.

A game-theoretic evaluation of an ISP business model in caching

Internet traffic volume is increasing and this causes scalability issues in content delivery. This problem can be addressed with different types of caching solutions. The incentives of different stakeholders to pay for these solutions are not known. However, it has been identified that Internet service providers (ISPs) need to be involved in the process of cache deployment due to their ownership of the network. This work evaluates a new business model where ISPs charge content providers (CPs) for a caching service because CPs benefit from more efficient content distribution. We provide conditions for sustainable paid in-network caching and their numerical evaluation in order to aid strategic decision-making by CPs, ISPs, and Cloud storage providers (CSPs). Although ISP caching as a paid service may not be an equilibrium, it turns out to be Pareto optimal at the right pricing. This encourages cooperation between CPs and ISPs. CSPs may choose cache friendly physical locations for their facilities in order to provide the necessary capacity to the ISPs. However, the required amounts are in all likelihood too small to be an incentive for the CSPs. ISP caching as a paid service can be an equilibrium when future benefits are considered and when the ISPs terminate caching-related improvements of service quality for clients who do not pay for caching.

СУТНІСТЬ ТА ВИЗНАЧЕННЯ ПОНЯТТЯ «КЛІЄНТООРІЄНТОВАНА ДЕПОЗИТНА ПОЛІТИКА»

Автором розглянуто основні теоретичні підходи до поняття «клієнтоорієнтація», у результаті морфологічного аналізу сформульовано дефініцію поняття «клієнтоорієнтована депозитна політика» та визначено критерії клієнтоорієнтованості банку. Розглянуто сутність, ознаки та підходи до впровадження клієнтоорієнтованого підходу в банку та реалізації клієнтоорієнтованої депозитної політики.

Effects of Client Pressure and Audit Firm Management Control Systems on Auditor Judgments

We examine the effects of pressures from client management and the audit firm’s own management control systems (MCS) on auditors’ willingness to accept an aggressive accounting that is preferred by client management. We find that auditors perceiving more pressure from client management to accept the client’s aggressive accounting react by increasing the size of the proposed adjustment needed to bring the client’s accounting into conformity with GAAP. However, we find that when client management promotes the jointness of interests they share with the auditor or the audit firm’s MCS focuses the auditor more on client service quality the auditor experiences increased affinity for the client and proposes lower adjustments in response to the same accounting facts. Furthermore, we find that the auditor’s proposed adjustment to client accounting leads to intended use of negotiation tactics that are consistent with the relative size of the proposed adjustment: larger proposed adjustments result in relatively greater auditor intentions to use contending tactics whereas smaller adjustments lead to increased intentions to use compromising tactics. Two implications emerge from our research. First, that client management, if subtle with its use of pressure, can nudge auditors towards accepting the aggressive accounting management wants. Second, the audit firm’s own MCS can facilitate auditor identification with client needs leading to a lesser willingness by auditors to challenge aggressive client management accounting.

Sacred and secular in Australian social services

Church-related not-for-profit organizations deliver approximately half of social services in Australia through contracting arrangements with governments. The religious dimensions have attracted remarkably little attention, but along with religious schooling and hospitals, social services are at the front line of the sacred–secular interactions in Australia. This will become even more so with the advent of the National Disability Scheme. In contemporary social services contracting we have a peculiarly Australian religious settlement where government draws on the benign and useful elements of religion while bypassing difficult and potentially dangerous theological and interdenominational disputes. However, the government, in some cases with the acquiescence of religious social service providers, is attempting to go beyond this to detach service delivery from the theological ideas, and the personal and communal practices, which sustain it. The combination of shortcomings of the economic incentive design of the contacting arrangements and lack of appreciation of the religious dimensions of the organizations involved are currently leading to erosion of quality of client service, inflexibility, transfer of risk, staffing problems, gender imbalances, and lack of innovation in the sector. There are also important religious threats to the Australian settlement. Better understanding of the religious dimensions would help ensure the efficiency and sustainability of high-quality social services in Australia, to the benefit of the mission of the churches, the government, and many vulnerable people served by the agencies.

ADVERTISING AGENCY MARKETING MANAGEMENT

Goal of the paper. The goal of this article is to define the nature, specific features and factors pertaining to the advertising agency marketing management. One of the tools is the use of non-standard approaches to management of advertising agencies, which under certain conditions makes it possible to improve the situation and to bring the agency to a new higher level as well as to improve the efficiency of its functioning in the conditions of transformational economy of Ukraine. Methodology . Monitoring of the marketing behavior of agencies that promote advertising services. The results of monitoring and analysis demonstrated that the majority of agencies have a disorganized approach to the agency marketing, which results in sporadic activities related to the use and organization of agency marketing. Only individual agencies begin to form their own marketing strategy for the implementation of which marketing budgets are allocated. The main marketing functions of a Ukrainian advertising agency have been identified. Practical value. Rapid development of technologies, sophistication and increased variety of goods and services, reduction of their life cycle, higher customer demands, the growth of volume and speed of obtaining information, increased competition – all these changes that are taking place in the external environment make the Ukrainian companies that provide advertising services search for new approaches to ensure better adaptation to these conditions. Uncertainty, unpredictability and instability of the external environment will continue to grow. Therefore, the companies that provide advertising services need to constantly adapt not only to the existing conditions but also ensure that they are able to quickly react in the future. The basic precondition for success is stability of the quality that is achieved through strategic planning, fine-tuned search system, efficient management, which encourages creation of a position of quality assurance director or manager, who would be responsible for the standards of client service quality. According to the monitoring results, agencies begin to form their own marketing strategies, for the implementation of which marketing budgets are allocated, which will facilitate the search for new customers. Relevance/originality . Based on the received data, further development of the advertising market may be determined by the development of other commodity markets, and first of all – by an increased volume of the consumer goods market.

The Influence of Client Attributes and Organizational Climate on Tax Professionals

Abstract Tax professionals in public accounting firms must meet professional standards in working with their clients, but may also face pressure from both their clients and firms when making ethical decisions. The purpose of this study is to examine the influence of client factors on tax professionals’ ethical decision-making. Furthermore, we also investigate how client service climate and different ethical climate types affect these ethical decisions. Based on an experimental design with 149 practicing tax professionals, results indicate that tax professionals are not swayed by client importance or social interaction with the client when making ethical decisions. However, tax professionals are more likely to engage in ethical behavior when their own accounting firm monitors and tracks the quality of client service, whereas unethical behavior is more common when public accounting firms emphasize using personal ethical beliefs in decision-making. The results of the study suggest the importance of strong policies and procedures to promote ethical decision-making in firms.