Client Preferences Research Articles

Uticaj pandemije COVID - 19 na digitalizaciju bankarskog sektora Srbije

This paper examines the consequences of COVID-19 on the digitalization of the banking sector, in order to identify the challenges and opportunities of the banking sector in Serbia. The research consists of two parts. The first part uses statistical data from regulatory and supervisory bodies, and the second part refers to field research, which is based on a survey. Data processing was created using IBM SPSS Statistics software. Survey questionnaires were collected in the period from January to May 2022. The answers of 174 respondents, bank clients, were accepted for analysis. The questionnaire was compiled using a five-point Likert scale. This sample may not be entirely representative, but in any case it is sufficiently informative, as it is possible to draw a conclusion about the contribution of each variable to the development of digital banking. To analyze the relationship between the metric variable and several independent variables, we use multiple or multiple regression. Our assessments reveal the impact of digital products and services on the development of digital banking. In the research, specific goals should be determined, specifically what percentage of respondents are familiar with digital banking services. Also, further analysis should verify the statement that the proportion of respondents who have a negative attitude towards digital banking is less than 45%. In this research, regression analysis was used, as part of the analysis used to form the digital maturity of clients in Serbia. A two-factor analysis was used to research the preferred types of banking products and services. Data analysis using SPSS version 20 for Windows shows that: There is a positive and significant impact of digital banking products on bank customer satisfaction. Analyzed models for researching client preferences indicate that the bank's managerial approach implies real knowledge and monitoring of the wishes and preferences of its clients, as well as adequate key priorities that managers of the banking industry should provide. The research results show that a digital bank can be a unique answer to all challenges, as well as the most effective tool for retaining and attracting clients.

Fashion Recommendation System and its Impact on Consumers’ Purchase Decision Making

Consumers' fashion preferences are influenced by a range of variables including: demographics, location, personal preferences, social influences, age, gender, season, and culture. Additionally, recent study on fashion recommendation demonstrates that fashion preferences differ not only from one country to another but also from one city to another. Combining fashion preferences with the aforementioned variables related to clothing selections that may help researchers better understand customer preferences by transmitting the picture attributes. As a result, fashion designers and merchants benefit by studying client preferences and suggestions. Additionally, consumers’ data gathered from clothing choices and product preference have become available on the Internet in the form of text, opinions, images and pictures. Both online and offline fashion retailers are using these platforms to reach billions of users who are active on the Internet. Therefore, e-commerce has become the predominant channel for shopping in the recent years.. With the development of e-commerce technology, A large number of consumers prefer to buy garments through e-commerce websites. But on the internet, where the large majority of choices have become overwhelming, it is necessary to filter, prioritize, and present pertinent information quickly according to every one's preferences. Recommendation systems (RSs) solve this problem through sifting a significant amount of dynamically created data to offer customers personalized content and suggestions. The suggestions relate to various decision-making processes, such as what items to buy, what music to listen to, or what online news to read. This paper examines the various traits and potentials of the prediction techniques used in Fashion Recommendation systems (FRs).

Gender differences of color preferences for interior spaces in the residential built environment in Prishtina, Kosovo

PurposeThe overall purpose of the study is to identify the gender differences in color preferences for different types of interior space in the residential built environment in Prishtina, Kosovo. Additionally, the purpose of the study is also to identify the gender differences in the emotions that various colors trigger in occupants of the mainly residential built environment.Design/methodology/approachThe present study uses a quantitative study and χ2 test to analyze whether the variables formulated by study hypotheses are dependent on gender. The data are gathered by a questionnaire to measure the color preferences of the respondents. The study uses a questionnaire with eight questions that were distributed to 303 respondents using the stratified probability sampling, using gender as the main stratum for probability sampling.FindingsThe study finds that there are no gender differences in color preferences for home lighting, living room, bedroom, study room and children’s rooms in the residential built environment. The study also finds that there is a gender difference in color preferences that trigger emotions of tranquility, stability and security and warmth and pleasure in both male and female respondents.Practical implicationsThe implications of this study are that real estate and facility management firms must conduct marketing research to identify the color preferences for both housing interior and exterior depending on the different local cultural backgrounds of clients. Firms must provide training for real estate agents on the color preferences of clients for various types of spaces and the differences that may exist based on gender but also other variables.Originality/valueThe present study is the first quantification of gender differences in color preferences of the residential built environment in the capital city of an understudied region such as Kosovo.

In rabbits with cheyletiellosis is topical selamectin or injectable ivermectin a more effective treatment?

PICO question In rabbits with cheyletiellosis is topical selamectin or injectable ivermectin a more effective treatment? Clinical bottom line Category of research Treatment. Number and type of study designs reviewed One paper directly answered the PICO question, a retrospective clinical design study, and was critically reviewed. Strength of evidence. Strong. Outcomes reported Both topical selamectin and injectable ivermectin are safe and effective in treating cheyletiellosis. There is no significant difference in the effectiveness of both drugs in treating the infestation. Conclusion In pet rabbits with Cheyletiella parasitivorax infestations both topical selamectin and injectable ivermectin have been recognised to be a safe and effective treatment. There is currently insufficient evidence that one is more effective than the other and therefore veterinarians should consider their own clinical experience, client preference and use the licensed product first (in the UK, ivermectin (Xeno, Dechra) spot-on). However, this Knowledge Summary does not comment on the effectiveness of topical ivermectin in treating cheyletiellosis. If injectable ivermectin is , topical selamectin can be used under the cascade as an alternative treatment, as it is licensed for the same indication in dogs and cats. How to apply this evidence in practice The application of evidence into practice should take into account multiple factors, not limited to: individual clinical expertise, patient’s circumstances and owners’ values, country, location or clinic where you work, the individual case in front of you, the availability of therapies and resources. Knowledge Summaries are a resource to help reinforce or inform decision making. They do not override the responsibility or judgement of the practitioner to do what is best for the animal in their care.

Australian Criminal Justice Students as Prospective Case Managers: Exploring Their Client Preferences

The effectiveness and sustainability of contemporary criminal justice systems rely upon the knowledge, skills, and professionalism of case managers. However, the preconceptions, expectations and aspirations of criminal justice students as prospective case managers remains largely unexplored. This study examines the client preferences of 120 criminal justice students enrolled in an introductory case management subject at an Australian University between 2018 and 2020. Analysis of their responses to an assessment task which required them to reflect upon which client groups they would most and least prefer to work with reveals strong patterns of preferences but also diverse factors at play in their formulation. These include: the students’ estimations of their ability to relate to different client groups; their assessment of the vulnerability or worth of different client groups; their desire to contribute to positive change; to feel a sense of reward; and their interest and studies in criminal justice.

What Medium of Mental Health Services do Clients Prefer – Online or Offline?

What Medium of Mental Health Services do Clients Prefer – Online or Offline?

Feasibility of Testing Client Preferences for Accessing Injectable Opioid Agonist Treatment (iOAT): A Pilot Study.

Injectable opioid agonist treatment (iOAT) is an effective treatment for opioid use disorder (OUD). To our knowledge, no research has systematically studied client preferences for accessing iOAT. Incorporating preferences could help meet the heterogenous needs of clients and make addiction care more person-centred. This paper presents a pilot study of a best-worst scaling (BWS) preference elicitation survey that aimed to assess if the survey was feasible and accessible for our population and to test that the survey could gather sound data that would suit our planned analyses. Current and former iOAT clients (n = 18) completed a BWS survey supported by an interviewer using a think-aloud approach. The survey was administered on PowerPoint, and responses and contextual field notes were recorded manually. Think-aloud audio was recorded on Audacity. Clients' feedback fell into five categories: framing of the task, accessibility, conceptualization of attributes and levels, formatting, and behaviour predicting questions. Survey repetitiveness was the most consistent feedback. The data simulation showed that 100 responses should provide an adequate sample size. This pilot demonstrates the type of analysis that can be done with BWS in our population, suggests that such analysis is feasible, and highlights the importance of the interviewer and participant working side-by-side throughout the task.

Conceptualizing Person-Centered Care in Elder Mistreatment Intervention: Use of a Well-Being Framework.

Person-centered care (PCC) applied to elder mistreatment interventions is an approach to include victim priorities. Although PCC may improve outcomes by supporting choice, victim preferences are often difficult to support, especially in high-risk situations. We studied the adaptation of PCC structures and process to a pilot intervention, aimed at including client preferences in a multidisciplinary team's plans to address complex elder mistreatment. Case study analysis was used to examine the process of integrating client priorities into a risk-reduction plan. A well-being framework was used to understand the relationship between safety and preferences. Purposive sampling identified a case study of a high-risk victim with history of refusing help who agreed to work with the Service Advocate, a member of a multidisciplinary team. PCC required a relationship of trust, honed over several weeks by prioritizing the clients' perspective. Client preferences included remaining at home, continuing the relationship with the abuser, and maintaining a sense of mastery. Individualized definitions of "safety" were unrelated to elder mistreatment risk. Assistance included working with the suspected perpetrator, which is not offered by most elder mistreatment interventions, and resulted in some risk reduction. Reasons for refusing help were a desire for control and fear of loss of well-being assets. Individualized definitions of well-being should be considered in measuring intervention success. Future research could determine guidelines on what levels of elder mistreatment risk are acceptable, and how to monitor clients for safety while supporting autonomy.

Measurement feedback system implementation in public youth mental health treatment services: a mixed methods analysis

BackgroundPrior studies indicate the effectiveness of measurement-based care (MBC), an evidence-based practice, in improving and accelerating positive outcomes for youth receiving behavioral health services. MBC is the routine collection and use of client-reported progress measures to inform shared decision-making and collaborative treatment adjustments and is a relatively feasible and scalable clinical practice, particularly well-suited for under-resourced community mental health settings. However, uptake of MBC remains low, so information on determinants related to MBC practice patterns is needed.MethodsQuantitative and qualitative data from N = 80 clinicians who implemented MBC using a measurement feedback system (MFS) were merged to understand and describe determinants of practice over three study phases. Quantitative, latent class analysis identified clinician groups based on participants’ ratings of MFS acceptability, appropriateness, and feasibility and describes similarities/differences between classes in clinician-level characteristics (e.g., age; perceptions of implementation climate; reported MFS use; phase I). Qualitative analyses of clinicians’ responses to open-ended questions about their MFS use and feedback about the MFS and implementation supports were conducted separately to understand multi-level barriers and facilitators to MFS implementation (phase II). Mixing occurred during interpretation, examining clinician experiences and opinions across groups to understand the needs of different classes of clinicians, describe class differences, and inform selection of implementation strategies in future research (phase III).ResultsWe identified two classes of clinicians: “Higher MFS” and “Lower MFS,” and found similarities and differences in MFS use across groups. Compared to Lower MFS participants, clinicians in the Higher MFS group reported facilitators at a higher rate. Four determinants of practice were associated with the uptake of MBC and MFS in youth-serving community mental health settings for all clinicians: clarity, appropriateness, and feasibility of the MFS and its measures; clinician knowledge and skills; client preferences and behaviors; and incentives and resources (e.g., time; continuing educational support). Findings also highlighted the need for individual-level implementation strategies to target clinician needs, skills, and perceptions for future MBC and MFS implementation efforts.ConclusionThis study has implications for the adoption of evidence-based practices, such as MBC, in the context of community-based mental health services for youth.

Comparing People’s Experience of Therapy for Complex Trauma Across Three Modalities: Face-to-Face, Mixed, and Online

To compare client response to a 3-stage phased intervention for complex trauma, comparing (1) those who received face-to-face intervention with (2) those who received a hybrid of face-to-face moving mid-therapy to online intervention with (3) those who received online only. Comparing quantitative and qualitative outcome data from 3 consecutive groups (N=22) who participated in a 3-stage phased intervention for complex trauma (1) face-to-face intervention (n=7); (2) a mix of face-to-face and online intervention (n=6); (3) online only (n=9). Analysis of quantitative data indicated a reduction in trauma symptoms across all modes of delivery. Reliable change indices suggested that face-to-face intervention facilitated the greatest change. In response to questions, participants spoke about (1) having a positive experience of the intervention, (2) advice to future group members, (3) constructive feedback, and (4) the experience of engaging online. Responses indicated that the experience of all groups were broadly similar. Participants reported strong group connections and an increased understanding of trauma. Minor differences, specific to the practicalities of each group, were found in the constructive feedback offered. Comments regarding the online experience highlighted the accessibility of the modality and indicated a sense of diminished group cohesion. Overall, participants reported a preference for face-to-face engagement. The majority of participants benefitted from the intervention regardless of modality. However, there is tentative evidence that the online format was the delivery mode associated with poorer-performing clients. In the future, online engagement and client preference should be considered carefully.

How client criminalisation under end-demand sex work laws shapes the occupational health and safety of sex workers in Metro Vancouver, Canada: a qualitative study

ObjectivesIn 2014, Canada implemented end-demand sex work legislation that criminalises clients and third parties (eg, managers, security personnel, etc) involved in sex work. The focus of this analysis is to...

Addressing Vehicle Sharing through Behavioral Analysis: A Solution to User Clustering Using Recency-Frequency-Monetary and Vehicle Relocation Based on Neighborhood Splits

In many developed cities around the world, vehicle sharing is becoming an increasingly popular form of green transportation. While such services are associated with lower emissions and easier mobility, their management poses a significant challenge. In this paper, we examine a dataset collected in Barcelona during the months of august and september 2020 in order to investigate relocation strategies and user clustering. By proposing a neighborhood area split and relating it to user demand, we propose two different areas based on majority demand and users’ requests and provide interpretations of both. We then aim to identify groups of similar users using a variant of Recency Frequency Monetary/Duration (RFM or RFD) clustering that extends to GPS coordinates of voyages in order to differentiate scores based on economic and geographical factors; furthermore, a user-based clustering approach was used to maximize client preferences. As a result of our analysis, the sharing company may be able to make more informed decisions regarding where to focus its resources. In fact, we find that the majority of the demand is concentrated in an area that represents 7.47 percent of the city’s area. Additionally, we propose a discount-based approach in order to influence the user’s behavior in parking the vehicle where it is most needed.

SPECIFICS OF BANKING MARKETING: THE INFLUENCE OF SOCIAL NETWORKS ON COMMUNICATION AND PROMOTION WITH CLIENTS

Social networks offer a number of benefits that contribute to the marketing activities of banks from information, promotion, communication and relationship building, receiving feedback and reactions, fast information sharing, interactivity and a number of other benefits provided by digital communication channels. The purpose of this paper is to investigate how social networks influence communication and promotion with their clients and how they facilitate the marketing activities of banks. After the theoretical part, the paper presents the results of empirical research conducted through a questionnaire aimed at showing and determining how clients view banks’ marketing activities through social networks, how important it is for clients to have their bank on social networks and whether clients participate in surveys or reviews of your bank to help the bank improve its products and services according to their needs and desires. The results of the research indicate that social networks improve communication and promotion among clients, facilitate marketing activities and provide feedback from clients. According to the survey, 47.1% of respondents do not follow their bank on social banks, unlike 52.9% of respondents who follow and have positive experiences with regard to information and notices that banks share on their profile. Although most respondents do not follow their bank on social networks, they are of the opinion that it is important for banks to be present on social networks in order to collect data from different market segments, facilitate communication with clients and information, promotional activities. and through instant messaging which influences the development of customer relationships. Promotional campaigns of products and services through social networks resulted in the selection or more detailed information for 45.3% of respondents for a particular product or service that ultimately ended with the selection of products, of which 15.1% immediately opted for the promoted product or service, and 30 , 2% of respondents asked for additional information about the same. 24.4% of respondents participated in various surveys and reviews of new products and are always happy to leave their opinion on social media or fill out a survey. 36% of respondents sometimes participate in these activities, while 39.6% of respondents are reluctant to participate in surveys and reviews. Banking products and services are specific and regardless of digital communication and promotion channels, there is still some uncertainty among customers about their use and understanding. Ultimately, social networks facilitate communication and promotion with clients, provoke certain reactions, but when it comes to banking as well as products and services, there is still a part of tradition on the part of clients. Conclusions based on the conducted research represent valuable knowledge in this part, and only the research can be the basis for further research on the impact of communication and promotion through social networks on the attitudes and preferences of clients.

Effects of Participant’s Choice of Different Digital Interventions on Outcomes for Binge-Spectrum Eating Disorders: A Pilot Doubly Randomized Preference Trial

It is unclear whether offering individuals a choice between different digital intervention programs affects treatment outcomes. To generate initial insights, we conducted a pilot doubly randomized preference trial to test whether offering individuals with binge-spectrum eating disorder a choice between two digital interventions is causally linked with superior outcomes than random assignment to these interventions. Participants with recurrent binge eating were randomized to either a choice (n = 77) or no-choice (n = 78) group. Those in the choice group could choose one of the two digital programs, while those in the no-choice group were assigned a program at random. The two digital interventions (a broad and a focused program) took 4 weeks to complete, were based on cognitive-behavioral principles and have demonstrated comparable efficacy, but differ in scope, content, and targeted change mechanisms. Most participants (79%) allocated to the choice condition chose the broad program. While both groups experienced improvements in primary (Eating Disorder Examination Questionnaire global scores and number of binge eating episodes over the past month) and secondary outcomes (dietary restraint, body image concerns, etc.), no significant between-group differences were observed. The two groups did not differ on dropout rates, nor on most indices of intervention engagement. Findings provide preliminary insights towards the role of client preferences in digital mental health interventions for eating disorders. Client preferences may not determine outcomes when digital interventions are based on similar underlying principles, although larger trials are needed to confirm this.

EFFECT OF COVID-19 ON CONSUMER PREFERENCES IN E-BANKING SERVICES

Purpose: Using a conjoint analysis approach, the article attempts to measure the influence of COVID-19 in the overall interest of the public preference for e-banking services. The survey is expected to reveal the kind of e-service and feature combinations that customer consider to be valuable. Design/methodology/approach: The impact of COVID-19 on consumer preferences for e-banking services was studied using conjoint analysis. To enable preference measurement, sixteen distinct orthogonal profiles are constructed. There are five qualities in the conjoint study design, each with three levels. An online poll was used to gather a sample of 91respondent. Findings - According to the study, customers prefer to use Mobile Banking for 'bill-paying' of 'between 10,000 and 20,000' rupees when it is 'very urgent' and they receive 'discount coupons.' The findings offer significant insight into the motives, attitudes, and preferences of consumers, which can be used to build ways for enhancing the use of these services. Practical implications: The study could be used by practitioner to determine the best e-service combinations to offer clients. Practitioner may also be able to determine which traits customer are ready to sacrifice in lieu of other factor utilities. Originality/value: In the banking sector, evaluating client preferences in the e- banking industry is still relatively necessary. Furthermore, the implementation of a conjoint study is an important study that demonstrates a new measurement perspective in the e-service market. Keywords: Consumer preferences, conjoint analysis, E-banking industry, COVID -19

What constitutes a quality community aged care service-client perspectives: An international scoping study.

Overwhelmingly, older Australians (people aged 65 years and older or 50 years and older for Aboriginal and Torres Strait Islander people) prefer to remain living in their own home rather than moving into residential care. To enable older Australians who require assistance to remain living at home, the Federal Government provides a wide range of community care services, the provision of which has increased substantially over the last 15 years. The importance of client preferences, prefaced by the introduction of consumer directed care across community aged care services, has gathered momentum in Australia following legislation in 2015. Older peoples' preferences differ in comparison to younger people with disability and those with mental health concerns. Older people focus more on the provision of services rather than the notion of independent living itself. This scoping review aimed to explore what aspects people aged 65 years and older consider to be important qualities of aged care services delivered in the community. A computerised search in MEDLINE, CINAHL, PubMed and PsychINFO and hand searches of the Cochrane database and Google Scholar were completed in May 2022. Sixty-two articles met the selection criteria and were included in the review. Data were extracted using a fit-for-purpose protocol and analysed using the Miles and Huberman Model for thematic analysis. Results identified five themes representing quality domains that describe features that are important to clients: staff knowledge, respect for clients, a person-centred approach, a collaborative partnership with clients and clear communication. When providers of community aged care services are planning to assess the quality of their services, these findings could be used to guide their evaluation. This will ensure that future services delivered accommodate the needs and preferences of clients who receive them.

Digital competency of Psychologists in Aotearoa New Zealand: A cross-sectional survey.

BackgroundThe increasing implementation of digital health into psychological practice is transforming mental health services. Limited clinical resources and the high demand for psychological services, alongside the restrictions imposed on services during the global COVID-19 pandemic, have been a catalyst for significant changes in the way psychologists work. Ensuring Psychologists have the skills and competence to use these tools in practice is essential to safe and ethical practice.AimThis study aimed to explore the digital competence of psychologists working in Aotearoa New Zealand and their use of digital tools in the practice.MethodsA cross-sectional online survey was conducted with Aotearoa New Zealand Registered Psychologists (n = 195) between July and November 2021.ResultsParticipants reported varying degrees of competence across the digital tasks presented, with participants most commonly reporting moderate to high competence for engaging in remote supervision via digital means (86%) and obtaining client's informed consent for digital work (82%). In contrast, tasks that participants most reported not being moderately or highly competent in included working with interpreters remotely and evaluating the effectiveness and security of smartphone apps. Motivations to use digital technologies included meeting client preferences and needs, necessity for continuity of care, and the benefits of increased accessibility and reach. In contrast, the barriers to using digital technologies included client characteristics or preference, clinical factors, clinician preferences and skills, and workplace or technical issues or concerns. The majority (91.1%) were potentially interested in further training in this area.ConclusionsThe current study offers insights into the digital competencies of a workforce that has required rapid incorporation of technologies into professional practice over recent years. This snapshot of the digital skills of psychologists demonstrates a large variation in digital competence. In the current context, developing digital competencies seems a fundamental requirement for psychologists to work in ways that appropriately and safely deliver client-centred care.

A cluster-based algorithm for home health care planning: A case study in Australia

Home health care (HHC) refers to the delivery of social, medical and paramedical services to people in their homes. Caregivers are assigned and routed to perform various tasks such as personal care and household chores at the client’s homes. Minimising the total cost and satisfying the client requirements and preferences are critical in HHC. In this paper, we present a mixed-integer linear programming model for HHC routing and scheduling problems, which considers fair and balanced workload allocation of caregivers while minimising the total cost and addressing the client’s needs. Due to the complexity of the problem, using a commercial solver is not practical for real size instances. Therefore, we develop a multi-steps clustering approach using Ordering Points and Agglomerative Hierarchical Clustering to solve the model. The proposed solution approach is applied on several test instances to examine its performance. We also apply the proposed model and solution approach on a case study in Australia.

Client preference accommodation for religious/spiritual integration and psychotherapy outcomes in naturalistic practice settings.

The purpose of this practice-research network study was to examine client preferences for religious/spiritual (R/S) integration and test whether preference accommodation in this area is linked to positive treatment outcomes (i.e., less dropout and greater client change). Thirteen independent practice psychotherapists and their 175 clients completed measures of R/S integration preferences and use of R/S techniques and approaches throughout treatment. Psychotherapists also completed an assessment of treatment dropout and change for each participating client. Overall, participating clients expressed moderate preferences for R/S integration, time spent on R/S topics, and an R/S match with their psychotherapists. Preferences in each of these 3 areas were stronger for R/S identifying clients (compared with non-R/S clients) and when clients believed that R/S integration was more essential to produce positive treatment outcomes. Both client R/S identification and client R/S integration preferences predicted psychotherapist's use of R/S techniques in treatment sessions. Importantly, clients' ratings of R/S preference accommodation significantly predicted psychotherapists' ratings of client treatment completion and client change. Specifically, with each unit increase on a 5-point measure of client perceptions of R/S preference accommodation, clients were 1.63 times more likely to be rated as treatment completers and 1.83 times more likely to be identified as having improved while in treatment. Implications for R/S integration in psychotherapy and future research directions are discussed. (PsycInfo Database Record (c) 2022 APA, all rights reserved).

Client preferences for religious/spiritual integration and matching in psychotherapy.

Client preferences for religious/spiritual integration and matching in psychotherapy.