Abstract Recent analyses of client improvement suggest that it is related to three inter-personal counsellor qualities: (a) empathy — the ability of the counsellor to grasp the meanings, needs and hierarchies of the client's world as if it were his own; (b) genuineness — honesty and openness; and (c) non-possessive warmth — a care for and valuing of the client, functioning to preserve the client's dignity. These three core conditions are examined, and their implications for counselling research and practice are discussed.
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