Cleaning Services Research Articles

Laundry, Dry Cleaning Services and Environmental Pollution: Waste Water Physical-Chemical Parameters in Kisumu City, Kenya

Laundry and dry cleaning practices are a global process that contributes to the length and life of apparel and textile products. However, this process results in waste waters that may have an adverse effect on the environment. To investigate this, this paper looks at the need to ensure sanitation and waste water management along the entire value chain in Kisumu City, Kenya, by determining the levels of waste water physical-chemical parameters disposed of laundry and dry cleaning practices in relation to environmental pollution. The conceptual framework borrowed ideas from the Expectation Disconfirmation Theory. Cross-sectional survey and experimental design were employed. Levels of waste water physical-chemical parameters from households and commercial laundry and dry cleaning outlets were collected and determined at Lake Victoria Environmental Management (LVEMP) Laboratory and at Safe Water and Aids Project (SWAP) Laboratory and further analyzed using SPSS. The study established that the levels of waste water chemical parameters disposed off from LDC services from both commercial and household LDC service providers had negative impact to the general environment and aquatic life. Keywords: Laundry and Dry Cleaning, Kisumu City, Environmental Pollution, Waste Water, Physical-Chemical Parameters, Sanitation DOI: 10.7176/JEES/12-4-04 Publication date: April 30 th 2022

Do Different Types of Households Use Outsourced Domestic Cleaning Services for Different Reasons? An Explorative Study in South Africa

In recent years, many households have shifted from employing a full-time or part-time domestic worker to using an outsourced domestic cleaning services company that specialises in professional household cleaning services. Few studies have focused on outsourced domestic cleaning services from clients’ perspectives. While there is limited research on the topic, a possible reason for the increase in outsourced domestic cleaning services might be that the domestic labour needs of the middle-class are changing. The decline in the stigma of voluntary childlessness and better educational and career opportunities for women have impacted household compositions. There has been a rise in one-person households and couples without children. These changes affect how domestic work is approached. Some women continue to perform domestic labour themselves, while others employ domestic workers or use outsourced domestic cleaning services. Against this background, this study sought to establish how changes in household compositions are linked to peoples’ preferences to use outsourced domestic cleaning services to take care of their domestic cleaning needs rather than employing a domestic worker on a full-time or part-time basis. This study draws on 18 qualitative interviews with clients of domestic cleaning services and shows that people who live alone, as a childless couple or in an empty-nest household, use outsourced domestic cleaning services for their convenience, efficiency, and flexibility. Couples with children tend to rely on personal help when it comes to care work but outsource less emotional domestic duties to domestic cleaning service companies. This study contributes to new insights by showing that domestic cleaning services are used by households who can afford and require flexible cleaning services offered by outsourced domestic cleaning services.

The role of current transport expenditure in mitigating the risk of modal shift during Covid-19 – Lessons from Polish cities

This article shows that current expenditure allocated by local authorities for the routine maintenance of public transport (i.e., providing passengers with clean and frequent services) is crucial to effectively limit the modal shift from public transit to private cars during the Covid-19 pandemic. In our analysis, we define public transport as the bus, tram, metro and trolley operations which are ordered and funded by 11 local authorities in Poland; we also assume that the modal shift is reflected in the growth of traffic congestion. Taking into account these assumptions and considering the long-term financial data from 2010 to 2020, we then conduct hierarchical linear regression and state that cities with a higher share of current expenses in cities’ total annual transport expenditure have registered during the pandemic a lower number of weeks with congestion level exceeding the pre-pandemic level. We argue that this is due to the allocation of current expenditure to cleaning services and the transport service supply, which could have a significant impact on perceptions of crowding and safety on public transport. Both issues belong to the essential determinants of the quality of public transport services and could play a key role in mitigating the modal shift by reducing the fear of catching Covid-19. In contrast to this finding, we also show that investment expenditure (allocated to improvements of transport infrastructure) does not have a similar impact on the congestion during the pandemic. In this context, we emphasise that cutting spending on cleaning services and the transport supply service as a response to the reduced number of passengers would be more devastating for public transport than postponing new infrastructure investments. Based on the results achieved in the analysis, we provide recommendations for local authorities that can help implement new funding models and reframe local transport policy, namely: (1) close the funding gap resulting from lower revenues to local budgets, (2) provide resources for maintaining the infrastructure investments and adapting them to a “new normality”, (3) maintain the attractiveness of public transport post-Covid.

Customers’ purchasing intentions for enhanced cleaning services in hotels during COVID-19: establishing price strategies

PurposeThis paper aims to contribute to the literature investigating hotel customers’ preventive behavior during the COVID-19. Because there is no timely research discussing cleaning and disinfection services as a premium service in China, the authors conducted research to examine customers’ perceptions based on the information–motivation–behavioral skills (IMB) model and to explore potential marketing exits. Moreover, based on the price-sensitive measurement, this study reveals the price range and optimal price of the service, which could assess the feasibility of the service and balance the operation cost.Design/methodology/approachAn internet-based, self-reported survey was designed to collect the data during the outbreak of COVID-19 in April 2020. The yield was 874 usable and valid responses, which were purposefully analyzed using confirmatory factor analysis and structural equation modeling.FindingsThe results indicate a significant influence of dimensions (information, motivation, health behavior skills) on hotel customers’ preventive behavior regarding purchase intention of cleaning and disinfection service. The optimal price of this service is 20% of the average room rate, and the range of acceptable prices is 15% of the average room rate.Originality/valueThe present study represents academic attempts to contribute to the literature by applying the IMB model to consumer behavior in a hotel industry context, emphasizing the importance of each dimension in behavioral intention during the current ongoing global issue. Additionally, the results indicate that the hotel industry could consider satisfying the needs of this market based on the suggested price.

RANCANG BANGUN WEBSITE PENCUCIAN DAN PERAWATAN SEPATU MENGGUNAKAN PHP DAN FRAMEWORK CODEIGNITER

This research aims to design and build a website which contains information about the business of cleaning and caring shoes. This research is motivated by the function of shoes which are currently a primary human need as a foot protection device and also have become part of a lifestyle. Shoes hygiene is important, and dirty shoes are not only unsightly, but also harmful to health. The condition of clean shoes will certainly make them comfortable to wear at all times. Today, there are many businesses that provide shoe cleaning and care services. Many of these businesses still use manual transactions and customers have to come to the place of business themselves to get their shoes cleaned and cared. With the advancement of internet technology, shoes cleaning and care businesses should created a transactions that can be carried out online and customers doesn’t need to come directly to the place of business because the shoes will be taken by the shoe cleaning and caring business to the customer's home. One of the uses of the internet for this shoe clean and care business is to use a website. This research will discuss the design of a shoe cleaning and care website and the website was created using PHP and the codeigniter framework

Professional Gutter Cleaning Services

Professional Gutter Cleaning Services

Serological Prevalence of Toxoplasmosis in Pregnant Women in Brazilian Federal District and its Possible Association with Sanitation Conditions

Introduction: Toxoplasma infects up to a third of the world's population and the infection can be dangerous to the fetus during pregnancy. In the congenital form, the sequelae in the fetus can be severe and irreversible. Some babies infected with the parasite can be born without complications but present neurological changes during the first year of life, in childhood or even in adulthood. On the other hand, basic sanitation has been considered an important environmental determinant of health. Some studies observed that aspects associated with urban cleaning services and personal hygiene are important factors in the dissemination of toxoplasmosis.

Strengthening health system through outsourcing of non-clinical services: inputs for improving management

Background: Public-Private Partnership (PPP) as a strategic management policy to improve hospital health services standards to the Indian Public Health Standards level, specially the non-clinical services. The studies on the qualitative as well quantitative aspects of services by identifying components that are suitable for execution Public Private partnerships for improving hospital services specially for non-clinical services are needed. There is also a need to identify probable modalities for the sustainability of the same. Objectives: The aim was to propose management inputs in improving non-clinical services of cleaning, security, diet, driver, and laundry in the hospitals under Public Health Department Maharashtra. The objectives were to assess the scope and feasibility of specific managerial inputs to promote the Public-Private Partnership under the National Rural Health Mission in emphasizing the qualitative aspect of service. To identify components where Public-Private Partnership can be evolved for hospital services, develop probable modalities for sustainability. Material and methods: The study adopted an experimental, epidemiological study design involving a study and control group. The study group of six sub-districts hospitals received an intervention package, and the control group of 14 sub-district hospitals did not receive an intervention package. Which included interventions to improve performance of clinical quality indicators, training, monitoring, and corrections. The author randomly selected the hospitals from betterperforming hospitals. The focus was mainly on “outsourcing'' components such as non-clinical services and their impact on the quality of services. In the evaluation of non-clinical services, the focus was on the quality of performance and cost-saving, compared to expenditure if regularly appointed employees would have delivered the services. Results and impact: Only 25% of patients were satisfied with non-clinical services. The contractors did not pay as per Minimum Wages Act 1948. The department accepted the checklist for monitoring cleaning and security services and disseminated it across the state as a circular.

How will vehicle automation and electrification affect the automotive maintenance, repair sector?

Automation and electrification in road transport are trends that will influence several economic sectors of the European economy. The automotive maintenance and repair (M&R) sector will experience the effects of such transitions in the long term. This paper assesses the research in the road transport to derive the factors that may influence the M&R demand based on Battery Electric Vehicles (BEVs) and Autonomous Vehicles (AVs) uptake. Starting from current scientific research and grounded on interviews with experts, the paper reviews major drivers influencing M&R demand and provides indications on possible future effects. While for BEVs, previous work has been conducted to estimate the M&R cost variations, the research addressing the impacts of AVs deployment on the M&R sector is at its incipient stage, hence the views of experts were paramount to shed light on this topic. We identified a scientific consensus that BEVs have less M&R requirements compared with Conventional Vehicles (CVs). For AVs, our analysis and expert views identify some important factors influencing M&R requirements: hardware components, software that enables autonomy, the rise in vehicle kilometres travelled leading to higher wear and tear of replaceable parts, the need for adequate cleaning services, especially for fleets and shared vehicles. Further work should look at the impact of regulations and the non-insurable risks linked to M&R requirements.

Water, sanitation, and hygiene services in health care facilities in the Autonomous Province of Vojvodina, Serbia.

Provision of safe water, sanitation, and hygiene (WASH) services in health care facilities is a priority at the global, national, and local levels. To inform improvements planning, conditions of WASH, waste management, and environmental cleaning were assessed in 81 facilities in the Autonomous Province of Vojvodina, Serbia, as part of a nationally representative survey in 2019. The survey included on-site checks, structured interviews, and drinking-water quality analysis. WHO/UNICEF indicators for WASH service levels and an advanced service level defined at the national level were applied. The results showed that all investigated facilities provided basic water services; 94% of facilities provided basic hygiene and waste management services; 58 and 2%, respectively, provided basic cleaning and sanitation services. Only 1% of investigated facilities met the basic level for all five WASH dimensions. Advanced service levels were only met for hygiene, waste management, and/or cleaning in 15-38% of facilities. In 33% of health care facilities, drinking-water quality was not in compliance with the national standards. The results revealed that there is a need for increased awareness and efforts to ensure basic provisions for sanitation, environmental cleaning, and drinking-water safety.

Office Cleaning Services Hobart

Office Cleaning Services Hobart

Physical and psychosocial demand at work: inequities related to race/skin color.

This cross-sectional study investigated the association between self-reported race/skin color and two outcomes - psychosocial demand and physical demand at work - in 1,032 workers in an urban cleaning services company and two footwear manufacturers, located in the State of Bahia, Brazil. Psychosocial demand was measured through the Job Content Questionnaire and physical demand was measured through questions about postures and cargo handling. A Cox regression analysis provided prevalence ratios (PR) adjusted by age, gender, and educational level. Among blacks, there is a higher proportion of garbage collectors and a lower proportion of supervisory positions. Black workers are more subject to high psychological demand and low job control and, consequently, to high strain (PR=1.65). Also, they are more exposed to work with arms above shoulder level (PR=1.93), and material handling (PR=1.62), compared to white workers. Brown workers are more exposed to low job control (PR=1.36), work with arms above shoulder level (PR=1.48), and material handling (PR=1.25), also compared with whites. Social support is lower among blacks and brown. The study demonstrated inequities in psychosocial and physical exposures at work that are in line with the structural conception of racism. This evidence can contribute to the adoption of practices that increase equity in the world of work.

PROPOSED STRATEGY FOR PT RESIK NYAMAN SEJAHTERA PENETRATING CLEANING AND SECURITY SERVICE MARKET USING AHP METHOD

The background of research is PT Resik Nyaman Sejahtera experiences several problems in the company: The company does not have clear targets, no marketing ,human resources and operations programs, unstable sales, high employee turnover. Therefore, the purpose of this study is to determine the factors that affect cleaning and security service business in Jakarta. To find out the company's strategy can still compete with current conditions. To formulate a business strategy company’s keeps the cleaning and security service business stay competitive in Jakarta. This research is a qualitative descriptive study by conducting interviews with owners, mapping the company's external and internal factors, weighting using Analytic Hierarchy Process, mapping company strategy with the Grand Matrix Strategy and Michael Porter's Five Generic Strategy. The results of this study provide the best strategies in marketing, operations, human resources, and corporate financial information systems in the next five years to achieve a competitive advantage.

Commercial Cleaning Services

Commercial Cleaning Services

How much for an inclusive and solidary selective waste collection? A Brazilian study case

ABSTRACT Waste management and recycling need to be more inclusive, integrating informal agents such as Waste Pickers. In many Global South countries, Waste Pickers’ Organisations (WPOs) have their work recognised at country levels. Despite Brazilian policies’ achievements, WPOs have faced many challenges, one being their financial sustainability. This paper presents a financial diagnosis and analysis of the solidary and inclusive selective collection in a Brazilian city that supports a WPO since 2010. The SoCo Tool allows to quantify and understand the impacts and benefits of selective collection. Results show an operational cost of US$ 47.00/tonne performed by the WPO or US$ 20.632,80 (2016), meaning a 37% cost reduction for the local authority. ACLAMA is a small, but efficient WPO, with a high average productivity per worker and a low rejects rate compared to other case studies. Concerning occupational health, results showed that these aspects could be improved, as well as social benefits for the workers of ACLAMA. We raise the discussion that surviving on materials’ sales are not enough and a greater financial participation from the municipality and producers in the form of payment for urban cleaning services could help to bear costs for these social benefits and other operational improvements, such as more investments in sorting machinery and equipment. Municipal waste management with the inclusion of organisations of waste pickers presents a real possibility for achieving productive cooperated organisation, income generation for several families, environmental gains to reach a more humane and sustainable society.

Assessment of Services at Tertiary Care Hospital Located in Central India, using ‘Kayakalp Initiative Tool’

Background: Kayakalp is an innovative initiatory started by the Health and Family Welfare Ministry through Swachh Bharat Abhiyan campaign on 15th May 2015. These instructions concentrate on advancement of desirable schemes for housekeeping facilities, pest control procedure, water sanitation, appointment & tutoring of manpower, advancement and accomplishment of appropriate cleansing procedure in terms of protocols / Standard Operating Procedures (SOPs), powerful management and inspection by the employees and inherent Machinery in the treaties linked with an organizational framework which places a bonus on excellent cleaning services and sanitary facilities. This study aims to describe the experiences and knowledge based on assessment of Acharya Vinoba Bhave Rural Hospital, Sawangi (Meghe), Wardha District using this tool.
 Objectives: To assess and document hospital upkeep, Sanitation, Hygiene Practices, Hygiene Promotion and to study Handling of Biomedical Waste, Infection Control and Hospital Support Services.
 Methodology: This cross sectional hospital based study that will be conducted at Acharya Vinoba Bhave Rural Hospital, Sawangi (Meghe), Wardha District.
 Apart from observation of various practices and Processes, the participants to be interviewed will be Nursing staff in-charge in different wards along with Biomedical engineers, Administrative officers and beneficiary patients. For Quantitative data collection, a kayakalp checklist will be used. Data will be collected through observation, staff interview, record keeping, and patient interview forms as per Kayakalp Initiative Tool.
 Results: This study would help to understand current hospital sanitation procedures, hospital hygiene, infection prevention, general maintenance, waste management, and support services, etc. and will help to improve services based on findings of the study so as to improve satisfaction of population catered by hospital and provide an ideal working environment for all stakeholders.
 Conclusion: This work will assist in improving hospital/facility management and will aid in improvement of sanitation and hygiene practices, it will also improve overall satisfaction of all stakeholders after due implementation of changes suggested at the end of study.

The Effects of Ergonomic Exercise on Musculoskeletal Disorders among Cleaning Service Officers

Musculoskeletal disorders due to work are a health problem for workers who occupy top positions and impact the quality of life and work productivity. This study aimed to examine the effect of the ergonomic exercise on musculoskeletal disorders due to the cleaning service officers’ workload at Universitas Muhammadiyah Yogyakarta. This study used the Pre-Experiment method with a One-group pre and post-test design. Nineteen cleaning officers were involved in this study. We used the Nordic body map (NBM) questionnaire to assess musculoskeletal disorders. The ergonomics exercise had carried out for 5-10 minutes 3 times a week. This study showed that the mean musculoskeletal disorders before receiving the ergonomic exercise were 45.11. After receiving the intervention, the score of NBM was 39.16. the statistics test found that p-value was 0.000 (p <0.05). It was indicated that ergonomic exercise has a positive effect on musculoskeletal disorders due among cleaning service officers. There is an influence of ergonomic exercise on musculoskeletal complaints due to the cleaning service officers' workload at Universitas Muhammadiyah Yogyakarta. It is necessary to do further research on the effect of ergonomic exercise on musculoskeletal complaints due to work by controlling the factors of age, length of employment, and gender

KEBIJAKAN PEMERINTAH DAERAH DALAM MENINGKATKAN KINERJA PELAYANAN KEBERSIHAN DI KOTA KEDIRI

This research aims to determine the performance of local government policies in improving solid waste services in the environmental cleanliness and gardening service of Kediri city. Based on Law No.18 of 2008 concerning waste management, regional regulation policy No. 3 of 2015 concerning waste management in Kediri City. Based on this regulation, it is very important to strengthen solid waste cleaning services in Kediri City. This research method used is a qualitative research method. Data is obtained through observation and analysis from secondary data and primary data. The results of this study indicate that the performance indicators of cleaning services on road sweeping are still less efficient and the technical work of road sweeping is still less productive, as a support for the infrastructure for waste collection equipment or waste collection from TPS / TPS 3R to TPA is still not optimal, this is due to limitations equipment in the environmental cleanliness and gardening service of Kediri City. From the results of the researchers, it can be concluded that the local government policy in improving the performance of cleaning services in Kediri City have not reached performance standards and the level of cleaning services cannot be said to be efficient and effective.Key Word: Public Policy Performance, Garbage Cleaning Services

PUBLIC COMPLAINT HANDLING SERVICES ABOUT PUBLIC STREET LIGHTING AT THE DINAS KEBERSIHAN RUANG TERBUKA HIJAU SURABAYA CITY

Complaints are an important factor to assist the government in improving the quality of public services. During 2016-2020 in the City Government of Surabaya, the Green Open Space Cleaning Service was ranked as the top 5 Regional Apparatus Organization that received a lot of complaints. The highest complaint was related to public street lighting in the city of Surabaya. The purpose of this study was to determine the service for handling complaints about public street lighting(PJU) at the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) Surabaya City. This research uses qualitative methods with qualitative data analysis techniques. The results showed that the complaint handling service of the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) was based on the Peraturan Daerah No. 4 Tahun 2014 Pasal 38 Ayat 2 concerning the Complaint Handling System, namely: 1). In the institutional aspect, there are a series of work rules, allowed and prohibited actions in handling complaints, and information provided to the public. 2). Procedural aspects, response when receiving complaints and follow-up complaints. 3). Integrative, available channels between officers and available media channels for the public. 4). Comprehensive in nature, examines the type and nature of complaints.

Multi-Stakeholder Frameworks for Rectification of Non-Compliance in Cleaning Supply Chains: The Case of the Cleaning Accountability Framework

There is now an expanding body of literature on the significant problem of business non-compliance with minimum labour standards including ‘wage theft’. Extended liability regulation beyond the direct employer is seen as one solution to this non-compliance in fragmented but hierarchically organised industries—such as the cleaning industry. This article uses empirical evidence to assess the effectiveness of one such regulatory scheme, the Cleaning Accountability Framework (CAF), in addressing non-compliance with minimum labour standards (including provisions of the Fair Work Act 2009 (Cth) and the Cleaning Services Award 2020). We find that CAF has been successful in identifying and rectifying certain non-compliance, improving working conditions for some cleaners involved in the scheme. We synthesise the key success factors of CAF in view of envisioning the adoption of such co-regulation frameworks in other industries. We also propose legal reforms that will support change across the cleaning industry.