Class Hotels Research Articles

Brand Building in a VUCA Environment: A Study based on Star Hotels in Sri Lanka

The business world is becoming more unstable than ever before where organizations all over the world are influenced by the VUCA environment. Accordingly, the business organizations are required to devise and implement strategies to deal with the disruptions generated by the VUCA environment. Particularly, the tourism and hospitality industry are more sensitive towards the instable environment and the organizations in this industry need to be more responsive for sustaining their growth and survival. Hence, the purpose of this study is to explore the influence of VUCA environment on brand building and responses taken by the high-end star class hotels in Sri Lanka. Researchers have used a qualitative research method and particularly the multiple case study approach in conducting this study. Accordingly, the data was collected using in-depth semi-structured interviews, images, and company documents and the data was analyzed using the generic qualitative data analysis method consists of coding, sorting, synthesizing and theorizing. The findings of the study highlighted the challenges encountered by the hotels in sustaining their brand during a VUCA environment, including threat for customer relations, challenges for internal operational activities and insufficiency in employee talent. The study also identified the strategies used by these hotels to sustain their brand, including innovations for sustaining the brand, novelty in marketing for enhancing customer experience and enhancement of stakeholder wellbeing.The findings imply that hotels are required to focus on innovations while addressing the needs of stakeholders by being more resilient towards the influences from VUCA environment.

Kualitas Pelayanan Check-In Dan Check-Out Tamu Hotel Kelas Melati di Palembang

This study was conducted to determine the quality of guest check-in and check-out services at Palembang jasmine class hotels. When making a reservation, check-in and check-out a receptionist will follow the hotel's Standard Operating Procedures. In this case, the Standard Operating Procedures are rules that must be carried out by all hotel employees in order to provide the desired quality of service. Jasmine class hotels in Palembang in checking in and checking out guests still have not implemented standard operational service procedures. This has an impact on the quality of service, such as allowing guests to have their needs for service not met. Therefore, a standard procedure for hotel check-in and check-out services has been prepared which is expected to improve the quality of service and meet the needs of hotel guests.

THE MEDIATING ROLE OF MANAGEMENT BY WALKING AROUND IN ENHANCING THE EFFECT OF COMPETITIVE PRESSURES ON STRATEGIC RENEWAL OF BUSINESS ORGANIZATION (FIELD RESEARCH IN A SAMPLE OF PREMIUM CLASS HOTELS IN IRAQ)

The aim of the research is to identify the influence relationships between competitive pressures, management by roaming, and strategic renewal, as well as a statement of the mediating role of management by roaming in drawing features of the relationship of influence of competitive pressures in strategic renewal. The research included managers in premium class hotels (five stars) in Baghdad, as the research community represented (106) managers in the aforementioned hotels, which numbered (6) hotels. A sample of (99) respondents was selected. The questionnaire was the main tool for collecting data and information related to the respondents and the research variables. A set of statistical methods were used with the help of the SPSS statistical program, and the most prominent results were the existence of a significant effect relationship between the variables of the study pressures (competitiveness, management by roaming and strategic renewal), as well as a significant effect of competitive pressures in each of the management by roaming and strategic renewal separately And it was found that there is a partial mediation of management by roaming for the impact of competitive pressures in the strategic renewal. its results .

INFLUENCE OF ENTREPRENURIAL WORKING ENVIRONMENT ON EMPLOYEE PRODUCTIVITY AMONG SMALL AND MEDIUM ENTERPRISES

The purpose of the study was to determine the influence of entrepreneurial working environment on employee productivity among small and medium enterprises in Kitale town, Kenya. The specific objectives of the study were to; examine entrepreneurial working environment, establish employee productivity and to find out the relationship between entrepreneurial working environment and employee productivity among small and medium enterprises in Kitale town. The study used both descriptive, cross-sectional and correlation research designs. A total of 14 SME hotels with a total of 92 regular employees were sampled to participate in the study. The sampling method used was census since the population was small. The research instruments reliability test had a cronbatch’s alpha value of 0.884 which was above the threshold. The results indicated that SMEs hotels have not embraced entrepreneurial working environments in their work places which will allow employees to be motivated to exploit their potential and improve on productivity. The study results also showed that employee productivity is low implying that they may not be achieving their set targets which affects performance of SMEs hotels. The study results also revealed that there was a significant relationship between entrepreneurial working environment and employee productivity. The study recommendations were;the SMEs hotels are facing stiff competition from world class hotels, to remain relevant and in productive operations, they should embrace creation of entrepreneurial environment where their employees will feel motivated and valued. The SMEs hotels should consider recruiting entrepreneurial human resources who will easily utilize their unique skills and talents to benefit the enterprises they work with and the county government of Trans Nzoia and national government should draft a policy to provide incentives to SMEs hotels while operating in uncertain business environments..
 Keywords: Entrepreneurial Environment, Productivity, Small and Medium Enterprises, Employee, Hotel

Ethical Climate, Job Satisfaction, and Organizational Commitment of Hotel Employees

Ethical climate in the workplace has a relationship with job satisfaction and organizational commitment; thus, influencing organizational productivity. This descriptive-correlational study confirmed the relationship between ethical climate, job satisfaction, and hotel employees’ organizational commitment. Using stratified random sampling proportionate allocation, 152 employees from two hotels with the same owner and management were identified as respondents. An adapted-modified survey questionnaire was used to collect the data. Mean, standard deviation, and Pearson r were used to analyze the data. The employees in the standard class hotels perceived an ethical work environment. They were slightly satisfied and committed to their job. Their perceived ethical climate showed a significant relationship with job satisfaction and organizational commitment. The management may explore various ways to improve the ethical climate, job satisfaction, and organizational commitment of employees to attain higher productivity.

Human Capital and its Reflections in Achieving Sustainable Tourism Development in a Sample of Excellent and First Class Hotels in Iraq: Field Study

Human Capital and its Reflections in Achieving Sustainable Tourism Development in a Sample of Excellent and First Class Hotels in Iraq: Field Study

REGIONAL DISTRIBUTION OF THE HOTEL BASE OF THE COUNTRY BY STAR CATEGORIES (ON THE EXAMPLE OF FRANCE)

Problem Statement and Purpose. Hospitality is one of the components of the tourism industry. The material base, which is intended for accommodation of tourists, occu­pies one of the first places during the formation of tourist infrastructure. Quality of accommodation and adequate service affect the level of travel service. Regional dis­tribution of functioning of the hotel industry on the example of France is the purpose of scientific research.It is based on the use of scientific works of Ukrainian and foreign authors: Malʹsʹkoyi M.P., Velichko V.V., Puzentylo P.R. and others.Data & Methods. The main information and statistical base of the study was the ma­terials of the official website of the French tourism industry, as additional used other travel sites, in order to take into account a more objective picture of the characteristics of French hotels of a certain category. The following research methods are used in the article: 1) descriptive (characteristics of the main features of the hotel base of each of the categories, providing general information on its regional distribution); 2) comparative (comparison and comparison of the quantitative status and qualitative characteristics of hotels in France in terms of both categories and regions); 3) analyt­ical (search for causes and general qualitative assessment of the regional distribution of the studied phenomena and objects); 4) graphic (construction of diagrams for the purpose of visual representation of the received results); 5) cartographic (creation of a visual map of the regional distribution of the hotel base in France by star categories).Results. The state of France's hotel infrastructure has been analyzed by category. The highest class hotels are Palace hotels, which are characterized by an impeccable rep­utation and international recognition (15 units). At the beginning of 2019, there were 517 5 * hotels in the regions of France. The largest number is in the Provence-Alpes- Côte d'Azur region (132 hotels) and the smallest in the Center region - Loire Valley (5 units). The number of hotel rooms is found to be higher in areas where there is a large variety of entertainment or historic sites. It is estimated that among the 509 French 5-star hotels, 306 hotels have their own restaurant. There were 2,877 4-star hotels in France. The region's leader in the number of hotels in this class is the Іle-de-France region, with 544 hotels.In France, there were 8138 three-star hotel establishments. The leader in regions by number of hotels in this category is Auvergne - Rhône-Alpes, with 1,181 hotels. The last position is occupied by the Corsica region – 232 hotels. Within the French re­gions, 4913 two-star hotels were allocated. The leading positions are in three regions: Auvergne - Rhône-Alpes (761 hotels); Provence-Alpes-Côte d'Azur (694 hotels); Languedoc – Roussillon – South – Pyrenees (650 hotels). The smallest number of hotels in this category is in the Corsica region – 111 hotels. There is a significant difference between the numbers of rooms in the regions. 42% of all two-star hotels have restaurants. There were 561 one-star hotels in France. The leader in the number of hotels in this category is the Ile-de-France region – 91 hotels, while the smallest number of one-star hotels is available in the Corsica region, with only 5 hotels. It is revealed that the main number of hotel establishments in the country belongs to the category "without stars", which is explained by the high requirements for accommo­dation establishments, which significantly complicates the process of obtaining an establishment of even one star (37161 hotels without stars).When conducting a regional analysis of the distribution of the entire hotel base in France, and for each category separately, it is impossible to observe certain clear geo­graphical patterns (increase or decrease with ascent to the mountains, approaching the coast or as increasing or decreasing urbanization, etc.). In general, the number of hotels, hotel rooms and restaurants at hotels is distributed throughout the territory according to the situation in France, their concentration generally corresponds to the places of concentration of any kind of tourist and recreational resources.

THE EFFECT OF ORGANIZATIONAL CULTURE TOWARDS ENTREPRENEURIAL ORIENTATION IN SRI LANKAN HOSPITALITY OPERATIONS

The article examines the relationship between the organizational culture and the entrepreneurial orientation in the Sri Lankan hospitality sector. The data for the study was collected from 215 managers occupying senior positions star class hotel sector. The analysis was performed based on CFA SEM techniques using AMOS 21 software to identify the relationship. The quantitative data analysis revealed there is a significant relationship between organizational culture and entrepreneurial orientation. In the research entrepreneurial orientation was reflected with three dimensions proactiveness, risk taking and innovativeness. The organizational culture was reflected with four dimensions organizational climate, flexibility or the support to change, team work and employee empowerment. This study develops a better understanding of elements of organizational culture and entrepreneurial orientation. Article visualizations:

The Role of Strategic Alignment in Tourism Package: Questionnaire Study of the Views of Managers in Excellent Class Hotels in Erbil C

The Role of Strategic Alignment in Tourism Package: Questionnaire Study of the Views of Managers in Excellent Class Hotels in Erbil C

THE IMPACT OF ORGANIZATIONAL CULTURE ON BUSINESS PERFORMANCE IN STAR CLASS HOTELS OF SRI LANKA

The purpose of this study is to investigate the relationship between the organizational culture and business performance in star class hotels of Sri Lanka. The study has utilized data collected from 215 senior managers employed in star class hotel sector using self-administered questionnaire. CFA SEM analysis has performed using AMOS 21 to identify the relationship between the variables examined. The quantitative data analysis revealed there is a significant relationship between all four elements of organizational culture and business performance. The organizational culture was reflected through four dimensions organizational climate, flexibility or the support to change, team work and employee empowerment. This study develops a better understanding of elements of organizational culture and their influence on business performance. JEL : D23; L80; L83 Article visualizations:

The Impact of Entrepreneurial Orientation on Business Performance in Star Class Hotels of Sri Lanka

The article studies the relationship between the Entrepreneurial Orientation and Business Performance in star class hotels of Sri Lanka. The study has utilized data collected from 215 senior managers employed in the star class hotel sector. CFA SEM analysis was performed using AMOS 21 to identify the relationship. The quantitative data analysis revealed there is a significant relationship between Entrepreneurial Orientation, and Business performance. Further, it was found Proactiveness, Risk Taking, Innovativeness, Autonomy and Competitor Aggressiveness are dimensions of Entrepreneurial Orientation.

Urban parks and their impact on the sustainable development of the tourist area: international experience and prospects of its application in the Kaliningrad region and the Republic of Tatarstan (RF)

Nowadays, self-organized travel, in which a tourist without the help of travel agents forms his tour package, buying air tickets, booking hotels, transfers and other services, is becoming increasingly popular. All this became possible primarily thanks to the development of Internet services, which have recently become available and easy to use. In addition, the system of electronic payments allows you to pay for the ordered services in a short time anywhere in the world. It can be concluded that the share of independent travel will increase every year. The most popular destinations for such independent travel are national capitals and large cities with well-developed infrastructure. According to the latest research, tourists come on average for 3-4 days, stay in economy class hotels (or rented apartments), eat in authentic medium level establishments. While on holiday, they visit certain sights, such as museums, monumental buildings, nature reserves and so on. Much time is also spent walking around the city, when tourists enjoy visiting and resting in city parks. In this article, we will consider the impact of urban parks on tourism, as well as highlight the main benefits of developing the urban park environment in the context of sustainable development of the territory and attracting tourists.

특급호텔 오픈 키친 레스토랑 고객의 체험요소에 관한 연구

The purpose of this study is to investigate the relationship between the experiential factors of luxury hotel open kitchen restaurants, level of satisfaction, emotional immersion and behavioral intention. For the purpose of this study, surveys were conducted, both online and offline intercept surveys, against customers who have used first class hotel open kitchen restaurants in Seoul and Jeju in the last three months, from May 20 to May 26, 2018. A total of 316 surveys were collected for analysis, and empirical analysis was performed using the SPSS /AMOS program. A frequency analysis was conducted to explore the demographic characteristics, followed by reliability verification and confirmatory factor analysis, and the hypothesis was verified through the structural equation model (SEM). The results of hypothesis analysis are as follows. Hypothesis #1 was partially adopted as only the aesthetic experience was found to have a positive (+) effect on the level of satisfaction. In Hypothesis #2, the level of satisfaction had a positive (+) effect on the emotional immersion. In Hypothesis #3, emotional immersion had a positive (+) effect on the behavioral intention. In Hypothesis #4, the level of satisfaction had a positive (+) effect on the behavioral intention. In Hypothesis #5, the level of satisfaction had a positive (+) effect on the behavioral intention with emotional immersion as a mediator. Therefore, most of the hypotheses were adopted. The results of this study proposes theoretical and practical implications for the experience of service providers.

FUTURES OF GAMING: HOW CASINOS AND GAMBLING MIGHT EVOLVE IN THE NEAR FUTURE

FUTURES OF GAMING: HOW CASINOS AND GAMBLING MIGHT EVOLVE IN THE NEAR FUTURE

Prácticas Sostenibles en Hoteles de Lujo y Primera en Guayaquil, Ecuador

Prácticas Sostenibles en Hoteles de Lujo y Primera en Guayaquil, Ecuador

Assessing hotel readiness to offer local cuisines: a clustering approach

PurposeThe purpose of this paper is to assess the organisational readiness of small and medium scaled hotels to serve indigenous local cuisines and to segment the hotel properties for gastronomic tourism campaigning and destination marketing aims. The study also explores how the concept of organisational readiness relates to menu decision makers’ intentions, perceived benefits and organisational characteristics.Design/methodology/approachOrganisational readiness was measured by three dimensions (culture, climate and capacity). Data were derived from a survey of primary menu decision makers from 187 hotels in Ghana. Using a combination of hierarchical and non-hierarchical (K-means) algorithms, the hotels were clustered into homogenous groups based on the original raw scores of hotel readiness indicators. The resultant cluster solution was then validated and profiled against relevant external variables.FindingsAnalyses reveal three clusters which distinguish hotels by the degree of readiness to serve indigenous local dishes. The resultant segments differ by hotel category (star rating) as well as by the job positions and perceptions of primary menu decision makers. Unexpectedly, lower class hotels displayed significantly greater levels of organisational readiness to serve indigenous cuisines than those in the higher class category.Research limitations/implicationsThe study demonstrates that organisational readiness is related to perceived benefits and intentions. Among others, the findings advance the understanding of organisational readiness in hotels in the context of menu decision-making. Given the need to embed new practices in a fast-changing hospitality environment, insights drawn could also serve as a basis for future research. Generalisability of empirical findings may be limited by the socio-economic context as well as the study’s focus on small and medium scaled hotels.Practical implicationsThis paper supports hotel businesses in understanding the concept of organisational readiness and its relation to organisational characteristics and menu decision-making. By highlighting the different clusters of hotels, the findings accentuate the need for destination marketers and gastronomic tourism campaigners to target higher classed hotels and draw attention to the potential benefits of serving indigenous cuisines while addressing latent concerns. The results further underscore the role of organisational culture and the necessity for such campaign activities to be directed towards those with ample influence within the hierarchical structures of hotels.Originality/valueThis is an initial attempt to examine the application of the organisational readiness concept to menu decision-making in hotels and to explore the implications for segmentation purposes. Further analysis revealed the critical role of organisational culture on menu decision-making patterns. Thus, the paper applies an important element of organisational development theory to the hotel industry and represents a valuable contribution to the scant literature on indigenous cuisines in hotel food service contexts.

Forensic Linguistics Abroad: Establishment of the Subject

The article deals with the development of forensic linguistics as an interdisciplinary sphere of scientific research abroad. The article dwells on various approaches to the definition of the subject of the given research area (any text regarded in the legal context can be an object of research of forensic linguistics; presentation of forensic linguistics as a branch of applied linguistics in which linguistic theories and methodological approaches are used to solve legal problems; synthesis of sociolinguistics, pragmatics, and discourse analysis making it clear who speaks, who is spoken to, when, where and with what purpose something is said). The author defines the chronological frames of the development of the discipline: the first works in the given area refer to the early 1960s; the word combination “forensic linguistics” was first used in 1968. The foreign forensic linguistics was first formed as judicial linguistics, therefore the term forensic linguistics is usually translated into Russian depending on the context as “lingvisticheskaya ekspertiza” (linguistic expertise) or as “sudebnaya lingvistika” (judicial linguistics). The article dwells on significant criminal cases and trials which demonstrated the need for forensic linguistics as an independent sphere of theoretical and applied research and showed the importance of design and development of forensic linguistic methodology: the judicial error of 1949 that lead to the execution of T. Evans and brought up the problem of determination of the credibility of evidence in court; trials on trademarks, for example the claim of the owners of the multinational fast food restaurant chain “McDonalds” against the “Quality Inns International” corporation which announced opening an economy class hotel chain under the name “McSleep”. Special attention is paid to the specificity of formation of forensic linguistics in the USA, Great Britain, Australia, Germany and Austria.

구조방정식을 이용한 감정노동과 직무만족에 대한 감정지능의 2그룹 조절효과 차이

This study was designed to determine the moderating effects of emotional intelligence between two groups to the emotional labor and job satisfaction of hotel workers, and to find a way to increase job satisfaction of them. A cross-sectional empirical study was conducted, a total of 314 completed responses were collected and analyzed. To test the hypotheses, CFA and SEM were employed. The moderating effects of emotional intelligence was tested by dividing into two groups, lower and higher groups. There was a significant moderating effects on emotional effort and job satisfaction in the higher group, but not in the lower group. There was a limit to represent the entire hotel employees because of sampling the hotel employees in the five star class hotels in Seoul.

심리적 계약위반과 결과변수에 관한 탐색적 연구

In modern society, the service industry makes efforts to provide better service to meet the diverse needs of customers according to their increasing expectations. The hotel business environment the witnessed rapid chances due to the intense competition among hotel corporations and the diverse and upscale customer demands. So, to manage the service employee is a big issue in hotel. So, this study in to investigate the relationship between organizational in hotel and outcome variables of PVC. To that end, totally 300 copies of questionnaire sheets were distributed to individuals that participated in the 1st class hotels from february 1 to 28, 2018, and 251 copies were used in the final analysis. For statistical analysis, SPSS 18.0 statistics program was used. The obtained results are as follows： First, psychological contract violations has negative effects on work desire, organizational commitment, perceived organizational support and confidence. Second, psychological contract violations has positive effects on turnover intention and organizational silence.BR This results reveal that operators need to focus on organizational as a key operational strategies in the context of hotel.

Influence of Quality Management Principles on Employees' Performance in First Class Hotels: A research in Alexandria City

This article discusses the principles of quality management and benefits of employee's performance and implementation this in Alexandria city. International standard is based on the quality management principles described in ISO 9000.The descriptions include a statement of each principle, in particular to" customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and, relationship management". This paper aims to examine the implementation of quality management principles on employee's performance in first class hotels in Alexandria and specifically in food & beverage department, the population of study is including 18 first class hotels in Alexandria, to achieve this objective, the researcher surveyed 300 forms to employees who are working in food & beverage department in the investigated hotels. Therefore it seems advisable for population study to be involved in formal ISO9001-2015 projects in order to improve their overall employee's performance. Data were analyzed using Statistical Package for Social Science (SPSS 23). The results indicated that 46.6 percent of the respondent in hotels are actively involved the quality management principles ISO 9001-2015. A notable proportion of employees in hotels have more than seven years' experience in study population hotels. there are some of challenges and obstacles in these hotels, The most important of these challenges is that these hotels do not have the desire to apply these modern concepts and revert to the routine in the work and the lack of desire to be impulsive and may be due to many of the other challenges that lead to poor performance. Therefore, it seems advisable for hotels to be involved in formal to applying the principles of quality management in order to improve their overall performance.