Civil Service Agency Research Articles

Analisis Etika Publik dalam Mencapai Good Governance di Badan Kepegawaian Daerah (BKD) Provinsi Sumatera Barat

This study examines the implementation of public service ethics at the Regional Civil Service Agency (BKD) of West Sumatra Province as an effort to achieve good governance. Good public service ethics contribute to enhancing service quality and transparency in personnel administration. The findings indicate that BKD has implemented various standard operating procedures (SOPs) and communication strategies, including the use of social media, to improve information access and responsiveness to complaints. Despite challenges such as maladministration and insufficient socialization, BKD is committed to improving services and building trust among the public and civil servants.

THE ROLE OF INTEGRITY, WORKLOAD, WORK ETHIC ON EMPLOYEE PERFORMANCE IN THE FIELD OF PROCUREMENT, DISMISSAL, INFORMATION AND FACILITIES OF BKPSDM CITY OF BATAM

This study aims to examine the relationship between integrity, workload, and work ethic on employee performance in the Division of Procurement, Termination, Information, and Facilitation at the Batam Regional Civil Service Agency (BKPSDM), both individually and collectively. The population of this study consisted of all 32 employees in the aforementioned division, with no classification based on employee rank or status, as all employees were treated equally. The results indicate a significant positive influence of integrity, workload, and work ethic on employee performance. Improved integrity, higher workloads, and stronger work ethic among employees contribute to enhanced employee performance. The relationship between these variables is expressed through a multiple regression model, demonstrating how these factors collectively and individually impact performance. Validity and reliability tests confirmed that all instruments met the necessary criteria. Among the variables, work ethic had the most significant influence, suggesting it as the primary factor affecting employee performance.

Analisis Produktivitas Pegawai terhadap Pelayanan Permasalahan Kinerja Aparatur Sipil Negara di Direktorat Status Kedudukan Kepegawaian Kantor Pusat Badan Kepegawaian Negara (BKN) Jakarta

This study aims to analyze the performance of human resources in the Directorate of Civil Service Status at the State Civil Service Agency in handling service problems or ASN status cases. Labor productivity is influenced by various factors related to the workforce itself as well as those related to the company environment and government policies as a whole, such as education, skills, discipline, attitude and work ethics. Research methods are classified based on the objectives and level of natural setting of the object, research methods can be classified into basic research objectives, applied research methods and research and development. In this study, the researcher chose the type of Qualitative research to present and describe in detail and in detail the analysis of employee productivity in serving ASN performance problems at the Directorate of Civil Service Status of the BKN. Research Results Overall, the quality of service at the Directorate of Civil Service Status of the State Civil Service Agency (BKN) can be categorized as very good, supported by clarity of information, ease of access through various communication channels, and employee responsiveness in handling complaints. The completeness of the files submitted by the proposing agency greatly affects the speed of the service process. When the files are complete, the process can run quickly and efficiently. However, incomplete files are often the cause of delays in service. and the use of technology, such as the ASN SI application, is very helpful in improving the efficiency and effectiveness of services. Technology allows ASN to access information and services more quickly and easily.

Pengaruh Work Life Balance dan Lingkungan Kerja Non Fisik terhadap Kinerja Pegawai Pada Badan Kepegawaian Daerah Provinsi Sumatera Barat yang Dimediasi Kepuasan

Life balance in the implementation of work is an inseparable part of achieving employee job satisfaction, while job satisfaction is one of the most important parts of employee performance so that company goals are achieved effectively and efficiently. The aim of this research is to analyze the influence of work life balance and non-physical work environment on the performance of employees of the Regional Civil Service Agency of West Sumatra Province which is mediated by job satisfaction. The total population in this study was 73 people who were the samples in this study using the census or saturated sample method. Data was collected through distributing questionnaires with a Likert scale model and then testing the validity and reliability of the questionnaire. The data analysis technique used is the Smart PLS method. The results of this research are that work life balance has a positive and significant influence on employee performance at the Regional Civil Service Agency of West Sumatra Province; The non-physical work environment has a positive and significant influence on employee performance at the West Sumatra Province Regional Civil Service Agency. Work life balance has a positive and significant influence on job satisfaction at the Regional Civil Service Agency of West Sumatra Province. The non-physical work environment has a positive and significant influence on job satisfaction at the Regional Civil Service Agency of West Sumatra Province. Job satisfaction has a positive and significant influence on employee performance at the Regional Civil Service Agency of West Sumatra Province. Work life balance can be mediated by job satisfaction on employee performance at the Regional Civil Service Agency of West Sumatra Province. The non-physical work environment can be mediated by job satisfaction on employee performance at the Regional Civil Service Agency of West Sumatra Province.

The Influence of Servant Leadership, Competency, Educational Qualifications, Work Environment on Employee Performance Mediated by Job Satisfaction

Performance is showing the quality and quantity of work achieved by an employee after carrying out the job duties assigned by the organization. Employee performance is influenced by many indicators such as servant leadership, competence, educational qualifications and work environment. This study aims to examine the influence of servant leadership, competency, educational qualifications and work environment on employee performance is mediated by job satisfaction. This research was conducted at the Regional Office X of the State Civil Service Agency with Civil Servants as research subjects. The population of this research is all Civil Servants who work at the Regional Office X of the State Civil Service Agency, totaling 89 people and using the saturated sample method, so that all employees are used as samples. Researchers used quantitative research with primary data from questionnaires distributed to Civil Servants of the State Civil Service Agency Regional Office X through google form with a Likert scale of 1-10. Using SEM Partial Least Squares (PLS) analysis technique. The results showed that servant leadership, competence, educational qualifications and work environment have a positive effect and significant on job satisfaction. Servant leadership, competence, work environment and job satisfaction have a positive effect on employee performance but educational qualifications have a negative effect and not significant on employee performance. Job satisfaction is able to mediated the influence of servant leadership, competence, educational qualifications and work environment on employee performance. The implications of this research can contribute information in understanding the specific relationship of leaders in determining decisions related to employee performance appraisal by considering the competence and educational qualifications of employees, increasing servant leadership of leaders and improving the quality of the work environment in order to improve the performance.

Analisis Implementasi Core Value Berakhlak terhadap Kinerja Pegawai Aparatur Sipil Negara di Kantor Pusat Badan Kepegawaian Negara

The launch of Core Value BerAKHLAK and ASN Employer Branding "Proud to Serve the Nation" aims to encourage civil servants across all government sectors to adopt these values as guidelines in their thinking and working. The implementation of the Core Value BerAKHLAK at the National Civil Service Agency is carried out through several stages, from socialization, internalization, to evaluation of effectiveness. aims to encourage civil servants across all government sectors to adopt these values as guidelines in their thinking and working. The implementation of the Core Value BerAKHLAK at the National Civil Service Agency is carried out through several stages, from socialization, internalization, to evaluation of effectiveness. A behavioral guide for civil servants is developed to ensure these values are applied in every aspect of their work. Impact analysis shows that the implementation of the Core Value BerAKHLAK has successfully improved the performance and professionalism of civil servants, evidenced by the awards received and the increase in performance and stakeholder satisfaction indexes.

Gambaran Strategi Work-Life Balance Ibu Bekerja di Badan Kepegawaian Daerah Provinsi Sumatera Barat

The aim of this research is to determine the work-life balance (WLB) strategy of working mothers at the Regional Civil Service Agency of West Sumatra Province, which has a high category of WLB. This research uses a qualitative method with a descriptive approach. The number of participants in this research was 3 people. Data were analyzed using the Miles & Huberman technique. The findings show that there are 11 themes which are strategies used by subjects in achieving WLB, where these 11 themes include sub-themes, namely as follows. Self management which includes the sub-themes of time management, planning management, priority management, household financial management, and commuting management; Task delegation which includes sub-themes involves extended family support, involves partner support, involves co-worker support, and involves community assistance; Parenting adjustments which include the sub-themes of quality time, maternal role enhancement, child spacing strategy, attachment parenting, increasing children's independence, and managing the number of children; Stress management which includes strategies for spiritual remembrance, self care, habituation, externalizing memory, voluntary career plateauing, dyadic coping, and avoiding task accumulation; Communication strategies that include strategies for providing understanding to children, communicating everything to partners, communication with colleagues, effective communication with superiors, and positive social interactions; Utilizing organizational support which includes strategies for utilizing work flexibility, bringing children to work, utilizing organizational facilities; use of digital technology and communications; Have a positive character that includes a sense of responsibility, self-discipline, gratitude; Intrinsic motivation which includes strategies for making children motivated to work; Emotional intelligence which includes impression management strategies, managing emotions; and the final strategy is utilizing educational background.

Pengaruh Budaya Organisasi, Disiplin Kerja, dan Lingkungan Kerja terhadap Kepuasan Kerja Pegawai Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Penajam Paser Utara

This study aims to analyze the influence of organizational culture, work discipline, and work environment on job satisfaction among employees of the Civil Service and Human Resource Development Agency in Penajam Paser Utara Regency. A quantitative descriptive method was used, with total sampling of 44 employees consisting of civil servants and government contract employees. Data collection was conducted through literature review, interviews, and questionnaires based on a Likert scale. Data analysis was performed using SEM-PLS with Smart-PLS and SPSS applications. The outer model was tested for construct validity and reliability, while the inner model measured relationships between variables using R-square values and t-statistic hypothesis testing. Results indicated composite reliability and Cronbach's Alpha values above 0.70, demonstrating good reliability. The R-square value of 0.729 showed that job satisfaction was influenced by organizational culture, work discipline, and work environment by 70.9%. Hypothesis testing showed that organizational culture, work discipline, and work environment significantly affected job satisfaction with p-value < 0.05. Based on the findings, it is recommended to enhance organizational culture, work discipline, and work environment to improve employee job satisfaction.

Pemberdayaan Penyuluh Agama Islam Dalam Peningkatan Pelayanan Keagamaan Di Kecamatan Simpang Ulim Kabupaten Aceh Timur

This research aims to evaluate the Joint Decree of the Minister of Religion and the Head of the State Civil Service Agency Number 574 of 1999 and Number 178 of 1999 concerning Guidelines for the Implementation of the Functional Position of Religious Counselors and Their Credit Scores. Factors that encourage and hinder Islamic Religious Counselors in carrying out their duties and functions. Assessing the implementation of the duties of Islamic Religious Counselors in the community. This research with a gradual approach was carried out using interview data collection methods, FGDs, and documentation studies. Field data collection was carried out from April to May 2023 in Simpang Ulim District, East Aceh Regency. The research results show that Islamic Religious Counselors understand the contents of Decree Numbers 574 and 178 of 1999, but have not consistently implemented them in their duties. The Indonesian Ministry of Religion's empowerment of extension workers is still very limited so that its human resources are very limited and not very ready when dealing with a more dynamic society. So far, the number of Islamic religious instructors has not been comparable to the population in Simpang Ulim District, East Aceh Regency. Monitoring from the central Ministry of Religion to extension workers and the target community is not carried out so the results cannot be known in the community. Then, the facilities and infrastructure prepared by the government are very limited, thus hampering the performance of extension workers in the field.

The Effect of the Effectiveness of the Implementation of Smart State Civil Apparatus (ASN) ON Bureaucratic Reform in the Era of Disruption 4.0 in the Regional Civil Service Agency of Banten Province

The Effect of the Effectiveness of the Implementation of Smart State Civil Apparatus (ASN) ON Bureaucratic Reform in the Era of Disruption 4.0 in the Regional Civil Service Agency of Banten Province

The Effectiveness of Digital-Based Service Innovation in The Personnel And Human Resources Development Agency Of Ciamis District

As an institution responsible for government affairs in the field of personnel, the Ciamis Regency Personnel and Human Resources Development Agency realizes the importance of digitalization in services. Therefore, the Ciamis Regency Personnel and Human Resources Development Agency has launched several digital service innovations for employees in the Ciamis Regency work environment. This research uses a qualitative descriptive approach, collecting data through observation, interviews and documentation. This research aims to describe various digital service innovations available at the Civil Service and Human Resources Development Agency of Ciamis Regency. Digital services at the Civil Service and Human Resources Development Agency of Ciamis Regency are running effectively, even though Si-Bangpeci is currently in the maintenance phase due to integration with the provincial central agency. Focus on digital service innovation supports Good Governance. Collaboration between the Ciamis Regency Government and the Personnel and Human Resources Development Agency has produced digital service innovations that increase the efficiency of personnel services, but implementation and integrity challenges still need to be overcome to ensure optimal service provision.

Pengaruh Etos Kerja Terhadap Kinerja Pegawai Dengan Disiplin Kerja Sebagai Variabel Mediasi Pada Badan Kepegawaian Daerah Provinsi Jambi

This research aims to describe and determine the influence of work ethic on employee performance with work discipline as a mediating variable at the Jambi Province Regional Civil Service Agency. The analytical method used is quantitative analysis. The research population and sample were all employees at the Jambi Province Regional Civil Service Agency, totaling 81 respondents. Data collection was carried out by distributing questionnaires using a Likert scale. The statistical analysis used is the Structural Equation Modeling (SEM) technique with Partial Least Square (PLS) as an analysis tool, using the SmartPLS 4 program. The results of the statistical analysis show that work ethic has a positive and significant effect on employee performance, work ethic has a positive and significant effect on work discipline, work discipline has a positive and significant effect on employee performance, and work discipline is able to mediate the influence between work ethic and employee performance. So it can be concluded that work discipline functions as a link between work ethic and employee performance. Employees who have a good work ethic will work with discipline following company regulations so that their performance will increase and have a positive impact. This helps the company achieve its targeted goals.

Implementation of Talent Pool System to Realize Professionalism Performance State Civil Apparatus

Purpose: Realizing good local government governance and ensuring the availability of professional civil servants require planned and measurable human resource management. Therefore, the Pagar Alam City Government issued Pagar Alam Mayor Regulation No. 24 of 2021 concerning the Policy for Implementing the Civil Servant Talent Pool System within the Pagar Alam City Government. To realize good local governance and ensure the availability of professional civil servants. Method: Normative and empirical methods were employed. Data collection was carried out using field and literature studies. The data analysis was qualitatively descriptive. Result: Implementation of the Talent pool System as a strategy of the Pagar Alam city government to realize the professionalism of the performance of the state civil apparatus, the Pagaralam city government participated in a series of events held at the Regional VII Agency of the State Civil Service Agency (BKN) Palembang by sending 9 (nine) participants. However, the mayor’s regulation has not been fully and maximally realized within the Pagar Alam City government. Limitations: The factors that hinder the implementation of the talent pool system within the scope of the Pagar Alam city government are a lack of human resource participation and budget factors that have not been fully explained. Contribution: Implementation of the Talent pool system as a strategy of the Pagar Alam city government to realize professionalism in the performance of the state civil apparatus.

Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.

The Influence of Employee Loyalty on Job Promotion at Ogan Ilir Regency's Civil Service Agency

This study aimed to determine and analyze the effect of employee loyalty on job promotion at the Civil Service and Human Resource Development Agency of Ogan Ilir Regency. This research used quantitative methods. The population in this study were all Civil Servants at the Civil Service and Human Resource Development Agency of Ogan Ilir Regency. The sample used in this study was taken using saturated sampling technique which amounted to 32 respondents. This study used primary data obtained through questionnaires and simple linear regression analysis methods were data analysis techniques. Based on the results of the analysis, it can be concluded that employee loyalty had a positive and significant effect on job promotion at the Civil Service and Human Resource Development Agency of Ogan Ilir Regency. Keywords: employee loyalty, job promotion

The Influence of Work Motivation and Work Discipline on Employee Performance at The Depok City Civil Service and Human Resources Development Agency (BKPSDM)

This study aims to uncover the role of work motivation and work discipline in shaping employee performance at the Depok City Personnel and Human Resources Development Agency (BKPSDM), based on various cases related to employee performance. Many cases exhibit symptoms of imbalance. Researchers use Douglas McGregor's theory to describe motivation and utilize both primary and secondary information. The study employs a quantitative data collection approach, analyzing it to achieve an in-depth understanding of the phenomenon by distributing closed questionnaires to 56 respondents. Prior to analysis, the validity and reliability of all instruments are tested. The verified and reliable information is then further analyzed using the t-test correlation test. The objective of this research is to comprehend the influence of work motivation and work discipline on individual employees. The primary objective is to assess the impact of work motivation and overall work discipline on employee performance through F-test analysis. There is a significant correlation coefficient of 0.419 between work motivation and employee performance. Similarly, there is a significant correlation coefficient of 0.324 indicating a strong influence of work discipline on employee performance. Keywords: employee performance, work motivation, work discipline

Analisis Transformasi Pola Kerja Birokrasi dalam Pelayanan Publik Pasca-Pandemi Covid-19 di Kantor Regional I Badan Kepegawaian Negara Yogyakarta

This research is aimed at analyzing the Transformation of Work Patterns of State Civil Servants in Post-Pandemic Public Services as a Response to Changes in Community Behavior in the Regional Office I of the Yogyakarta State Civil Service Agency. This study used qualitative research methods. The results of this research show that the indicators of the transformation of ASN work patterns in services by Regional Office I of the Yogyakarta State Civil Service Agency (BKN) are still not going well overall.Agile capabilities which is owned by Regional Office I of the Yogyakarta State Civil Service Agency (BKN) must continue to be pursued. Leaders who are an influential factor in the performance of the State Civil Apparatus (ASN) should be more open to information technology. Then there needs to be more specific training regarding adaptive responses to changes determined by the center.

The Influence Of HR Planning, Work Placement And Career Development On Employee Performance Through Work Motivation As An Intervening Variable In The Regional Civil Service Agency Of West Sumatra Province

The Regional Civil Service Agency of West Sumatra Province is a government institution that has the main task to assist the governor in the implementation of regional civil service. The purpose of this study is to determine and analyze the effect of HR Planning, Work Placement and Career Development on Employee Performance through Work Motivation as an Intervening Variable. The research method used is quantitative research. The sample size of this study was 74 respondents and used SEM analysis tools with SmartPLS 3. In the data collection technique in this study by distributing questionnaires using Likert scale. The results showed that directly the most dominant variable, namely Career Development, had a positive and significant effect on Work Motivation. Therefore, evidenced by the increasing career development promised by the company, employee motivation will also increase. Furthermore, HR Planning has a positive and significant effect on Employee Performance, it shows that there is careful planning for HR, so employee performance will increase. While indirect testing for the most dominant variables states that career development has a positive and significant effect on employee performance through work motivation, that the existence of good career development opportunities will strengthen employee performance and increase employee motivation. Conversely, if career development is not good for its performance, work motivation will lower the level of employee concern regarding the progress of the company. Employees who care about the progress of the company will be more motivated to work so as to form stronger performance.

Reviewing The Core Values of State Civil Apparatus in Indonesia: Perspectives on Islamic Multiculturalism

The phenomenon of problem of state civil service performance in Indonesia is a serious concern for the government in overcoming it. In this context, the government through the Circular Letter of the State Civil Service Agency has formulated the Core Values of the State Civil Apparatus. Through a normative-philosophical approach, this qualitative study aims to identify the values of multicultural Islamic education in the Core Values of the State Civil Apparatus in Indonesia. The value of multicultural Islamic education formulated by Azyumardi Azra is used as a theory of analysis. This study found the dimensions of Islamic multicultural Islamic education values in the Core Values of the State Civil Apparatus, among others, the value of tasamuh in Core Values in the form of harmony, wasathiyah values in Core Values in the form of collaborative and accountable service-oriented values, humanity values in Core Values in the form of competent and adaptive values, and peace values in Core Values in the form of loyal values. The theoretical implications of the findings of this study confirm that multicultural Islamic values can be synergistic with ethical values in building.

Perancangan aplikasi survei kepuasan layanan infrastruktur ti berbasis web menggunakan framework codeigniter 3 pada Direktorat Infrastruktur Teknologi Informasi BKN

The goal of every service provided by a government or private agency, organization, or company, of course, is to offer the best possible service to its customers. Non-ministerial government organizations such as the BKN IT Infrastructure Directorate must ensure that they provide the best service to all work units and employees within the State Civil Service Agency. Therefore, it is necessary to monitor the quality of services that have been provided. One method is to carry out an IT infrastructure service satisfaction survey. Currently, the BKN Information Technology Infrastructure Directorate has conducted a customer satisfaction survey. However, the process still uses the conventional method, which starts from informing the survey and completing the data to the process of making reports which are done manually. This research was carried out by searching for theories and journals related to satisfaction ratings. System design is carried out using the Codeigniter 3 Framework combined with the Extreme Programming (XP) system development method where this development method is suitable for application in government agencies and places where there are few application developers. By using the CodeIgniter 3 Framework and the XP development method, it is hoped that the development of this application will run smoothly and quickly so that the application can be implemented immediately.