Civil Registration Service Research Articles

Analisis Komunikasi Interpersonal untuk Meningkatkan Kinerja Pegawai pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karawang

The aim of the research is to determine, analyze and explain the impact of interpersonal communication on employee performance at the Population and Civil Registration Service of Karawang Regency. Using qualitative methods with interview, observation and documentation techniques, this research reveals that interpersonal communication plays a crucial role in achieving optimal performance. Key elements such as openness, empathy, positive attitudes, and orientation towards others are the main focus in daily interactions in the work environment. Even though employee performance has been recognized with awards from the West Java Province Population and Civil Registration Service, this research also identified the problem of frequent miscommunication, which can hinder work effectiveness. Employee competency development programs, such as "Dukcapil Belajar," have been proven to contribute to improving performance. The results of this research emphasize the importance of effective interpersonal communication to support organizational success and suggest that efforts to improve interpersonal communication continue to be made to minimize miscommunication and support the achievement of organizational goals.

Efektivitas Sistem Administrasi Kependudukan Berbasis Teknologi Informasi (SAKTI) di Kota Kediri

The Population and Civil Registration Service of the City of Kediri is one of the regional government agencies of the City of Kediri that implements acceleration of the quality of public services by presenting an innovation in public services in the field of population administration. One of the innovations is SAKTI (Information Technology Based Population Administration System), a website application that makes it easier for the people of Kediri City to manage population administration. The presence of the SAKTI Application does not necessarily replace face-to-face services at the Kediri City Population and Civil Registration Office. Some people prefer face-to-face services at the Kediri City Population and Civil Registration Office rather than online services via the SAKTI application. This research aims to determine and analyze the effectiveness of the Information Technology Based Population Administration System (SAKTI) at the Kediri City Population and Civil Registration Service. This type of research is qualitative research with a descriptive approach. Data collection techniques through observation, interviews and documentation. The theory used in this research is the theory of program effectiveness according to Budiani in Maulana & Adam (2021) with four focuses, namely accuracy of program targets, program socialization, program objectives, program monitoring. The research results show that the effectiveness of the SAKTI Application is still less effective. This is because there are still people who have not used the SAKTI Application to process population documents. Apart from that, there are still several problems with the SAKTI application.

Excellent Service dalam Peningkatan Kualitas Pelayanan Administrasi Dinas Kependudukan dan Pencatatan Sipil Kota Malang

Population administrative services should be efficient, productive, responsive, and accountable. In this case, public satisfaction should be a top priority. The type of research used is qualitative descriptive research. The aim of this study is to understand the concept of excellent service used to improve the quality of administrative services provided by the Department of Population and Civil Registration of Poor Cities. Primary and secondary data are used, and data collection techniques are done with interviews, documentation, and observations. Data analysis includes collective, reduction, presentation, and conclusion. The concept of Attitude, Attention, and Action (3A) Primary Service is used by the Poor City Civil Registration and Occupation Service. For the attitude points, which have demonstrated behavior and attitude that are purposeful and conscious, and the attention points, which have shown full concern to the applicant in terms of meeting the applicant's needs and giving criticism and advice, For the final action points, I have been responsible for performing tasks according to the service officer's job desk and doing so on the job. Thus, the quality of administrative services in the Department of Occupation and Civil Registration of Poor Cities can be improved and the status of primary service retained in accordance with the concept of excellent service

Pengaruh Motivasi, Mutasi dan Kualitas Pelayanan Publik Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Sebagai Variabel Intervening Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kupang

The aim of this research is to determine the influence of motivation, transfer and quality of public services on employee performance through job satisfaction as an intervening variable at the Kupang Regency Population and Civil Registration Service. Data collection methods include observation, recording and questionnaires, using the SmartPLS application. The sample for this research used the census method, totaling 69 employees of the Kupang Regency Population and Civil Registration Service. The results of this research reveal that statistically the performance variable of Kupang Regency Dukcapil service employees is influenced by job satisfaction. The job satisfaction variable is not influenced by service quality, but is influenced by employee motivation and transfer variables. Employee performance variables are not influenced by mutations, but are influenced by service quality variables and motivation variables. The job satisfaction variable cannot act as a mediating variable between the service quality variable and employee performance. Furthermore, the job satisfaction variable can mediate the influence of motivation and mutation variables on employee performance in the Kupang Regency Dukcapil service.

The Influence Of Job Satisfaction And Work Discipline On Employee Performance At The Regional Drinking Water Company (PDAM) Tirta Jeneberang Gowa District

The aim of this study is to find out the influence of leadership style, supervision and work discipline on the performance of officials in the Civil Occupation and Registration Service of Barru District. The object of this study is all 62 respondents. This research is quantitative research. Data collection techniques are done by means of observation, lifting or questionnaire and documentation. The main variables underlying this study are Leadership Style variables as X1, Supervision as X2, Working Discipline as X3, and Officer Performance as Y. While the technical analysis used in the research uses Validity Test, Reliability Test, Classical Assumption Test and Dual Linear Regression Test using the SPSS 27 program. The results of this study showed a positive relationship between the leadership style (X1) and the employer (Y) with a thitung value -2,627 > ttable 0,250 with a Significant Level of 0,011, supervision (X2) with the performance of the employee (Y), with a Thitung value of 3,408 > table 0,250, with a significant rate of 0,001 and work discipline (X3) that contributed positively to the performance (Y). With a thiting value of 2,243 > t table 0,250 and a significant 0.29 in the Population and Civil Registration Service of the District of Barru.

Development of the Dukcapil Application In Setia Mekar Village

Technology will develop more and more every year. Many things currently use technology from various aspects, including general elections for government institutions in Indonesia. Data collection on general election participants in Indonesia is still relatively slow because data collection is still used manually and handwritten. The creation of this data collection system involved village government agencies including population administration and civil registration services (Dukcapil). This article discusses the design of the Dukcapil election application in Setiamekar Village which aims to simplify the administrative process and increase the efficiency of public services. The methods used in this design include needs analysis, system design, implementation and evaluation. The research results show that this application can help speed up the administration process, reduce manual errors, and increase public satisfaction.

PENGARUH DISIPLIN KERJA DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS PEGAWAI PADA KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TORAJA UTARA

This research aims to test and determine the influence of work discipline and work environment on employee productivity at the North Toraja Regency Population and Civil Registration Service Office. This research method uses quantitative research. Data collection techniques were through questionnaires. The population and sample in this study were all employees at the Population and Civil Registration Office of North Toraja Regency. Data were analyzed using the SPSS 26 program.The calculation results from the t test on the work discipline variable t count 3,420> t table 1,688 and on the work environment variable the t count value 10,055 > t table 1,688. This research shows that, partially work discipline has an effect on employee productivity, the work environment has an effect on employee productivity and simultaneously work discipline and work environment influence employee productivity at the North Toraja Regency Population and Civil Registration Service Office.

SOCIALISATION OF THE MOBILE APPLICATION FOR ONLINE POPULATION REGISTRATION AND CIVIL REGISTRATION SERVICES IN BANJARMASIN CITY

The Banjarmasin City Government has innovated its services by creating the "Banjarmasin Pintar" application, which is part of Banjarmasin's smart city programme. The mobile application PARAK ACIL (Population Registration and Civil Registration Services) Online is a public service application designed for residents to access services, particularly those provided by the Population and Civil Registration Office of Banjarmasin City. This study aims to examine the socialisation efforts conducted by the Population and Civil Registration Office of Banjarmasin City regarding the PARAK ACIL mobile application. The research employs a descriptive qualitative method. Data collection techniques include observation, interviews with 6 informants, and documentation. The data was analysed using Cresswell's method, which involves organising and preparing the data, reviewing the overall data, creating codes, and using those codes to develop descriptions, then connecting and interpreting the data. The results of the study indicate that the socialisation process of the PARAK ACIL Online mobile application in Banjarmasin City has been fairly optimal. However, there are still residents who prefer to visit the Population and Civil Registration Office in person, indicating the need for enhanced and modernised socialisation techniques that align with current trends. Keywords: Socialisation, Smart City, PARAK ACIL Online

Digital Public Services in Indonesia Show High Satisfaction and Adaptation Challenges Remain

General background: Public service is an essential function of government, aimed at fulfilling citizen needs through the provision of goods, services, and administrative support in accordance with regulations. Effective public service requires continuous bureaucratic reforms. Specific background: Lemujut Village, in collaboration with the Population and Civil Registration Service of Sidoarjo Regency, introduced the Online Service (Plavon) application to improve population administration and civil registration services. However, the effectiveness of the Plavon application remains underexplored. Knowledge gap: There is limited research on the effectiveness of digital public service platforms like Plavon in rural Indonesian settings, particularly in terms of productivity, efficiency, satisfaction, and adaptability. Aims: This study aims to evaluate the effectiveness of the Plavon application in improving public service quality in Lemujut Village by analyzing five key elements: productivity, efficiency, satisfaction, adaptation, and development. Results: Findings indicate that productivity is high, with Plavon operators following procedures and maintaining public trust. However, efficiency is lacking, as some administrative processes fail to meet service time standards. Community satisfaction is notably high at 98.98%, but adaptation to digital services remains suboptimal due to inadequate socialization. Development efforts, such as coordinating via WhatsApp and establishing a call center, show significant progress. Novelty: This study provides a detailed evaluation of the Plavon application’s impact on village-level public services, highlighting the role of digitalization in improving service delivery while identifying challenges in community adaptation and efficiency. Implications: The findings suggest the need for enhanced socialization of digital services and continued development of digital infrastructure to ensure equitable access and efficiency in rural public services. Highlights: High public satisfaction, but service delays persist. Digital adaptation slow due to lack of community awareness. Effective coordination boosts service improvement efforts. Keywords: Public service, digital platform, Plavon, effectiveness, rural Indonesia

Optimalisasi Pelaksanaan Program KALIMASADA dalam Pendampingan Layanan Administrasi Kependudukan di Kelurahan Nginden Jangkungan Surabaya

This article will discuss the role of students in carrying out assistance in population administration services through optimizing the implementation of the KALIMASADA Program in the Surabaya City Population and Civil Registration Service, especially in the Nginden Jangkungan Subdistrict area, Surabaya. This program aims to increase public literacy regarding the importance of population administration, provide direct assistance to the community and optimize Population Administration services in Nginden Jangkungan Village. The method used in the population administration services assistance program is a participatory approach with descriptive methods. A participatory approach is an approach that formulates regional or village development needs that prioritize the community. Students carry out field trip surveys directly to the community. The results of this mentoring program show that the role of students in assisting with population administration services really helps the community in fulfilling population administration documents. This assistance activity can help the community understand the importance of population administration documents and fulfill population administration documents.

Effectiveness of the Application of the Integrated Population Information System (Sintren) in the Issuance of Death Certificates at the Population and Civil Registration Office of Cirebon Regency

The Integrated Population Information System (SINTREN) is a collection of actions to organize and distribute death certificate documents and population data electronically or via the internet using existing technology, communication, and information facilities. The SINTREN system is used with the aim of providing convenience in population administration services related to death certificates in Cirebon Regency. This research aims to review whether the management of the application or website is able to cut the distance and time of users to be more efficient. The research employs a qualitative approach through observation, documentation, and observations, with a particular focus on informants who were directly involved in the application of the SINTEREN application for issuing death certificates. Data analysis was conducted using Budiani's theory of effectiveness, which includes evaluating the accuracy of program goals, the effectiveness of program socialization, the achievement of program objectives, and the monitoring mechanisms in place. The study contributes by analyzing and interpreting data collected from various sources, providing insights into its implementation, functionality, and impact on improving population and civil registration services. This study could help identify areas for improvement, enhance system efficiency, and inform future policy decisions regarding population information management in the region.

Comparison of Actual Blood Type with Blood Type in Indonesian Identity Card of Pekayon Village- East Jakarta Residents in 2022

Among the public, the knowledge of ABO blood type is not well understood. Many people in Indonesia do not know their blood type but they have to state their blood type for the Indonesian Identity Card at the civil registration services. To compare the actual blood type of Pekayon village-East Jakarta residents with the blood type in Indonesian Identity Card in 2022. The research is a cross-sectional study of 100 residents at Pekayon Village-East Jakarta in 2022. We did ABO blood grouping with tube test method then compared the results as actual blood type with the resident’s blood type in their Indonesian Identity Card. The blood type of the residents at Pekayon Village-East Jakarta are 39% blood type O, 33% blood type A, 20% blood type B and 8% blood type AB. The actual blood type matched with the blood type in Indonesian Identity Card were 43% and 57% did not match because previously when the residents stated the blood type for Indonesian Identity Card not based on actual blood type. The actual blood type were mostly different with the actual blood type of residents at Pekayon Village-East Jakarta in 2022. The Indonesian citizen should state the correct blood type for Indonesian Identity Card based on blood grouping result.

Pelayanan pembuatan akta kelahiran menuju transformasi digital di kabupaten Bogor

Because it is impossible to reject the use of technology in public service procedures, the Bogor Regency Population and Civil Registration Service has implemented digital transformation in its operations, including the issuance of birth certificates. Knowing how digital transformation is implemented in the Bogor Regency Dukcapil Office is the aim of this research. This research applies Royyana's thesis (2021) which states that digital transformation is a shift for all institutions involving five indicators: technology adoption, process, structure, human resources and strategy. Bogor Regency Disdukcapil employees act as research informants in this qualitative descriptive research design. The findings of this research can show that the Bogor Regency Dukcapil Office has succeeded in implementing digital transformation.

Pengaruh Motivasi Kerja dan Disiplin Kerja Terhadap Kinerja Karyawan dengan Kepuasan Kerja Sebagai Variabel Intervening pada Dinas Kependudukan dan Pencatatan Sipil Sumatera Barat

This research aims to find out how much influence work motivation and work discipline have on employee performance with job satisfaction as an intervening variable at the West Sumatra Population and Civil Registration Service. Documentation methods and types of primary data.. Research results obtained based on partial tests (T tests) obtained: There is a significant positive influence between work motivation and job satisfaction at the West Sumatra Population and Civil Registration Service. With an influence of 0.007. There is an insignificant positive influence between Work Discipline on Job Satisfaction at the West Sumatra Population and Civil Registration Service. With an influence of 0.612. There is an insignificant positive influence between work motivation on employee performance at the West Sumatra Population and Civil Registration Service. With an influence of 0.188. There is an insignificant negative influence between Work Discipline on Employee Performance at the West Sumatra Population and Civil Registration Service. With an influence of 0.101. There is a significant positive influence between Job Satisfaction on Employee Performance at the West Sumatra Population and Civil Registration Service. With an influence of 0,000. There is an insignificant positive influence on Job Satisfaction mediating Work Motivation on Employee Performance at the West Sumatra Population and Civil Registration Service. With an influence of 0.040. There is an insignificant positive influence on Job Satisfaction mediating Work Discipline on Employee Performance at the West Sumatra Population and Civil Registration Service. With an influence of 0.587.

Juridical Review of Government Regulation 40 of 2019 Regarding the Marriage of Believers in Indonesia

Marriage registration for religious beliefs in Indonesia has been recognized by the state, whereas previously there was no recognition from the state and there was no legal certainty for adherents of this religious belief. The recognition of the religious beliefs that exist in Indonesia as beliefs and religions is good news for all believers in Indonesia, where the condition is that adherents of these beliefs have registered with the Ministry of Education, Culture, Research and Technology. This is as regulated in PP Number 40 of 2019 concerning Population Administration, where this regulation regulates all forms of administration and procedures for registering marriages for believers. This research uses a normative legal approach method. In this research, library data collection techniques (library research). The results of research on the Juridical Review of PP 40 of 2019 on the Marriages of Believers in Indonesia show that the registration of marriages for adherents of this religion is contained in Government Regulation Number 40 of 2019 concerning population administration, in this Government Regulation regulates marriage procedures for adherents of the faith who wish to those carrying out a marriage can register their marriage at the government's public service agency, namely at the Regency/City Population and Civil Registration Service where the prospective couple is domiciled. The legal obstacles that arise in registering marriages of believers in Indonesia make the implementation of PP Number 40 of 2019 still ineffective due to the lack of religious leaders who have a decree to marry prospective couples who want to get married, so difficulties will arise in the process of registering marriages at the Population Service Office. and Civil Registration if it is slow or impossible to issue a Letter of Blessing for a Faithful Couple who has entered into a Marriage.

Services for Manufacturing Electronic Identity Cards for the Manokwari Community

This research aims to determine and analyze the quality of public services in making electronic identity cards at the Manokwari regency population and civil registration service and to find out and analyze the inhibiting and supporting factors for the quality of public services in making electronic identity cards at the Manokwari Regency population and civil registration service. This research uses a qualitative approach. Data analysis in qualitative research is carried out throughout the data collection process, both during the interview and after completing data collection within a certain period. Data analysis techniques through an interactive analysis process. The service for making electronic identity cards has been running smoothly and efficiently. Then, the speed of service is determined by the stipulated time, and the employees are also responsive, sensitive, and motivated to support the process of implementing the electronic identity card service. Several elements support the smoothness and quality of service, as well as several obstacles that become obstacles in the process. Supporting factors such as the availability of trained human data sources, supporting regulations, adequate budget allocation, and supporting facilities and infrastructure positively contribute to maintaining the smoothness and efficiency of making electronic identity cards. The existence of skilled human data sources, transparent regulations, adequate budget support, and technological infrastructure enable the population and civil registration services to provide optimal public services. However, inhibiting factors also need to be overcome, such as a lack of employee work ethic, limited human data sources, and a need for more public awareness about the importance of electronic identity cards. Employee indiscipline, lack of adequate quantity and quality of human data sources, and low public awareness can slow down the service process and reduce the effectiveness of implementing .......

Integrating Information Technology and Transformational Leadership for Improved Employee Performance in Public Service

Several factors influence the performance of Service Employees, both external and internal. Therefore, this research aims to find out how the use of Information Technology affects the performance of Service Employees, to find out how the transformational leadership style affects the Performance of Service Employees, to find out how the Use of Information Technology and transformational leadership style affects the performance of employees at the Magetan Population and Civil Registration Service. This quantitative research was conducted at the Magetan Population and Civil Registry Service in 2024. Data was collected through documents and questionnaires, with validity and reliability tests on 81 respondents. Research data was analyzed using multiple regression techniques. The research results show that the use of information technology influences the performance of service employees, and the transformational leadership style influences the performance of service employees. Information technology and transformational leadership style significantly affect KKN learning achievement at the Magetan Population and Civil Registry Service. Based on the results of this research, it is recommended that department heads improve employee performance by implementing a transformational leadership style and learning to utilize information technology to develop employee performance.

Empowering Citizens: The Key to Long-Lasting Improvements in Public Services

Background: The rise of the New Public Service (NPS) paradigm emerged in response to changes in public administration, emphasizing democratic values, community engagement, and public interest-oriented services. The Jember Regency Population and Civil Registration Service faces significant public service challenges, underscoring the need for a shift to NPS-based services. Theoretical Foundation: The NPS paradigm strongly emphasizes community involvement in decision-making and policy implementation, contrasting with the New Public Management (NPM) approach that prioritizes business aspects. Key NPS principles include citizen-centric service, participatory processes, transparency, and prioritizing the public interest. Method: This study uses a qualitative phenomenological approach to investigate individual experiences with public services in the Jember Regency Population and Civil Registration Service. Data collection methods included interviews, observations, and document analysis, with the Miles and Huberman method used for analysis. Research Results: Transitioning from the NPM to the NPS paradigm took over 12 years, involving policy changes, shifts in organizational culture, and changes in public servants' attitudes. Despite service development innovations, a comprehensive evaluation is needed to ensure alignment with NPS principles. Research Implications: This study provides an in-depth understanding of regional public service transformation through the NPS paradigm. The Jember Regency Population and Civil Registration Service is committed to offering more effective, efficient, and responsive services. Research Originality: This research fills a significant gap in previous studies by focusing on citizen-driven service innovation at the Jember Regency Population and Civil Registration Service within the NPS framework. This study offers a unique contribution to understanding local-level public service transformation.

Pengaruh Gaya Kepemimpinan dan Teknologi Informasi Terhadap Kinerja Pegawai Melalui Motivasi Sebagai Variabel Intervening

This research uses a Partial Least Square (PLS) based Structural Equation Model (SEM) to examine the influence of leadership style and information technology on employee performance through motivation as an intervening variable. The research focused on the Pasuruan Regency Population and Civil Registry Service (Disdukcapil), with a population of 120 employees who are directly involved in the Management of the Population Administration Information System. A sample of 92 employees was selected using the Slovin formula as research respondents. The research results show that leadership style has a positive and significant direct influence on employee performance, as well as strongly influencing their motivation. Motivation has also been proven to have a very significant impact on employee performance. However, information technology does not have a significant direct effect on employee performance in the context of managing population administration information systems. However, information technology has a positive and significant impact on employee motivation, which indirectly improves their performance. A balance between an effective leadership style and the appropriate use of information technology in a dynamic and complex work environment is very important to increase employee motivation and performance at the Pasuruan Regency Dukcapil Office.

Evaluasi Implementasi Program PANDAWA pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pasaman Barat

The PANDAWA program is a public service policy innovation at the West Pasaman Regency Population and Civil Registry Service. This program was created as a solution to limited access and the long distance people travel to get public services to the Disdukcapil office. This research aims to evaluate the implementation process of the PANDAWA Program at the West Pasaman Regency Dukcapil Office. This research uses qualitative methods by prioritizing primary data from interviews with informants, with the application of George C. Edward III's theory. Data collection techniques use interviews and observation. The research results show (1) communication: transition, clarity of information and consistency is implemented effectively. (2) disposition shows an attitude of commitment and meets expectations (3) The bureaucratic structure has clear SOPs and fragmentation. (4) Resources include staff who still need personnel who have an IT or computer educational background that is linear with the program, for facilities such as computers, additional procurement of better quality is necessary. Lastly, for network facilities disdukcapil must apply for addtional network capacity to the west West Pasaman Communication and Information Services as an institution that facilitates internet networks for all West Pasaman Regency local government organization. So that with this innovation we can create excellent services for the community.