City Department Research Articles

The Role of the Department of Industry and Labor of Surabaya City in Handling Labor Complaints in Industrial Companies

This research examines the role of the Surabaya City Department of Industry and Manpower in handling labor complaints in industrial companies, with a focus on the dispute resolution process. With a qualitative approach, this research explores the mediation process facilitated by the department, particularly in cases of unilateral termination of employment (layoffs). The findings show that mediation is effective in achieving peaceful resolutions, avoiding litigation, and ensuring fair outcomes for both workers and employers. The identified constraints include incomplete documentation, absence in mediation, and differences in legal interpretation, which prolong the resolution process. This research highlights the importance of improving documentation systems, raising stakeholder awareness, and developing mediator competencies. This research provides insights into the effectiveness of government intervention in maintaining harmonious industrial relations and suggests practical steps to improve mediation practices

Advancing Public Health Interventions: A Novel Surveillance System for Hazardous Consumer Products.

Lead poisoning remains a significant public health concern with preventable exposure from different sources, including certain traditional consumer products. To address the concern of product-related lead exposures, the New York City Department of Health and Mental Hygiene has developed the Non-Paint Sample Database (NPSD). NPSD systematically tracks information about hazardous consumer products collected during New York City case investigations and store surveys. NPSD has enabled identification of new products-related lead sources and populations at risk of lead exposure and has guided risk communication, regulatory activities, and policy initiatives. Since 2007, approximately 8000 consumer products have been tracked by NPSD. NPSD demonstrates the potential for consumer product surveillance to enable source identification, monitor lead exposure trends, and facilitate effective educational and enforcement activities, which advances lead exposure prevention strategies.

More Bilingual Programs, No Matter What

Since 2011, the New York City (NYC) Department of Education (DOE) has engaged in a campaign to increase the number of bilingual programs it offers. This case presents the experiences of a principal who was asked by her superintendent to open a new Dual Language program. Having been a principal for only 1 year, and with little expertise about English Language Learner compliance and instruction, the principal engaged in a learning process that illuminated significant complexities not just about bilingual education policy, but also about the DOE’s bureaucracy, policy implementation in NYC, and the ambiguity of the principalship.

Managing Transportation Asset Data Collection During COVID-19: The Origin of NYC DOT’s Spatial Data Gathering Program

The New York City Department of Transportation’s (NYC DOT) spatial data gathering (SDG) program is an initiative that sought to address several issues, including providing employees with relevant work that could be done at home during the COVID-19 pandemic. This program provided NYC DOT with greatly needed spatial data on assets which would cost many hundreds of thousands of dollars to obtain if the work was contracted to a consultant—money that, because of the pandemic, was now scarce. The following pages describe a high-level overview of the methods involved in creating and sustaining the program, the metrics tracking the progress of the individual projects, and the lessons that were learned along the way. In sum, this program was able to train in-house resources that were working from home, as well as interns, to capture spatial data on the location and attributes of assets using web-based imagery and applications for both communication and the exchange of data.

Increasing engagement in HIV prevention among cisgender women in New York City with sexual health self-testing kits: A MaxDiff analysis.

Despite accounting for approximately 20% of new HIV diagnoses in the United States, cisgender women are consistently under-represented and under-engaged in HIV prevention services such as HIV testing and pre-exposure prophylaxis (PrEP). Black and Latina cisgender woman (BLCW) are disproportionately impacted by HIV, and face additional barriers to accessing prevention services due to racial/ethnic bias, sexism, and their intersection. Offering self-testing for sexually transmitted infections (STIs) and HIV is one potential strategy for increasing access to-and engagement in-preventative sexual health care among BLCW. We conducted a study in consultation with the New York City Department of Health and Mental Hygiene (NYC DOHMH) and their collaborators in order to identify preferences for sexual health kits-including HIV and STI tests-among BLCW in New York City. We assessed the extent to which BLCW would be willing to accept and use HIV and STI self-testing. Additionally, we identified the components of potential sexual health kits that would make them most attractive and would most increase the reach of a sexual health kit program in NYC. Finally, we examined differences in acceptability and preferences (by demographic factors, sexual behavior, and past service utilization) that may impact the development of future programs and interventions. Self-testing for STIs and HIV represents a promising strategy for engaging BLCW in preventative sexual health services and increasing access to care.

Implementasi Strategi Pemasaran Online Berbasis Platform E-Peken pada UMKM di Kecamatan Wiyung Surabaya

The Surabaya City Department of Cooperatives and Small Business Trade (Dinkopdag) plays an important role in efforts to strengthen MSMEs, especially grocery stores. The Surabaya City Dinkopdag has launched various programs and initiatives to support the growth and sustainability of grocery stores. These programs include entrepreneurship training, facilitating access to capital, as well as marketing assistance including the use of the e-peken platform and product promotion. These initiatives not only aim to increase business capacity but also increase business competitiveness.This paper aims to describe the implementation of an online marketing strategy based on the e-peken platform in MSMEs (especially grocery stores) in Wiyung District, Surabaya. The e-peken platform will help increase efficiency and effectiveness in business management. Online Marketing Strategy: through the e-peken platform/application it will help and reach more customers so that it can make a positive contribution to marketing performance and increase business capacity.

Climate adaptation strategies for active transportation: Barriers and facilitators in U.S. cities

Despite efforts to mitigate climate change by promoting active travel, limited research has focused on climate adaptation for active transportation (CAAT) initiatives. To address this gap, we conducted a qualitative study based on interviews with 30 planning professionals to uncover what CAAT projects U.S. cities are implementing, their barriers, and their facilitators. We found that U.S. cities are increasingly implementing CAAT projects such as street trees and green stormwater infrastructure to address threats like extreme heat and pluvial flooding. Importantly, CAAT projects require collaborations between city departments (e.g., transportation and forestry). We also identified a complex network of barriers and facilitators shaping CAAT project implementation. Funding, politics, laws, and cross-department collaborations can be barriers and facilitators, and supportive (or unsupportive) politics and laws are strongly connected. Additionally, underserved communities face unique barriers to implementing CAAT projects, but recent facilitators such as dedicated funding have contributed to equitable investment.

Identification Identifikasi Permasalahan UMKM Dodol di Kota Tangerang Selatan Untuk Mencapai Kriteria Produk Unggulan Pangan Daerah

According to data from the Ministry of Cooperatives and UKM of the Republic of Indonesia in 2023, the contribution of Micro, Small and Medium Enterprises (UMKM) to Gross Domestic Income (GDP) reached 61%. Based on the achievement of this contribution, UMKM in Indonesia have great potential to be developed so that they can increase their contribution to the national economy. Coaching and mentoring can be carried out through the relevant agencies in their respective regions. Considering that currently in various regions Food UMKM, especially snacks, are growing rapidly, several regions have made efforts to develop Food UMKM through activities to determine regional superior food products (PUPD). For this reason, PUPD criteria are needed for UMKM and it turns out that there are many problems faced by Food UMKM in trying to meet the PUPD criteria. One of them is Dodol UMKM in South Tangerang City. Through PUPD determination activities carried out by the South Tangerang City Department of Industry and Trade together with a team of experts from the Indonesian Institute of Technology, the problems faced by Dodol UMKM in South Tangerang City have been identified, namely labor citeria, renewables, facilities and technology.

11.F. Scientific session: If we build it, will they come? Evaluation of citywide park redesign and renovation in NYC

Abstract Urban environments, such as parks, play a crucial role in shaping the health of their residents. However, the relationship between parks and health remains inconclusive. This workshop will present findings from the Physical Activity and Redesigned Community Spaces (PARCS) Study that examined the community health impacts of the Community Parks Initiative (CPI), a citywide park equity initiative of the New York City Department of Parks and Recreation (NYC Parks) that led to citywide park redesign and renovation across 67 low-income neighborhoods in NYC. Using a quasi-experimental design with socio-demographically matched control parks, we evaluated longitudinal changes in park use, physical activity, and psychosocial well-being as a result of CPI. There will be a total of 3 presentations. The first presentation will focus on the impact of CPI on park use before and after park renovation, relative to control parks, using data collected from the System for Observing Play and Recreation in Communities (SOPARC). Results showed that CPI led to a significant net increase in park use, especially among adults. The second presentation will report on changes in perceived stress pre- and post-renovation among adults. Results showed that a greater decrease in perceived stress was associated with a sustained high or increased park use frequency in the context of high-quality CPI intervention parks. In contrast, the same association was not found in lower quality control parks. The third presentation will showcase a study that demonstrated a significant increase in children’s physical well-being, a dimension of quality of life, at CPI vs. control sites. The analysis also showed that children in the lowest socio-economic group might have benefited the greatest from CPI. PARCS is one of the largest intervention studies on the effects of park renovation on health. This workshop will engage participants in considering how these insights can be translated into actionable programs and policies in service of community health and health equity. Findings from PARCS will help inform future public health and urban planning interventions in the use of the built environment to promote population well-being. Key messages • Urban park renovations may contribute significantly to community health, demonstrating a vital link between the built environment and public health. • Investments in green spaces may enhance the physical and mental well-being of low-income urban communities, promoting social equity.

A qualitative exploration of the implementation facilitators and challenges of a community health worker program to address health disparities for people recently released from incarceration using the consolidated framework for implementation research

BackgroundDespite the potential for community health worker (CHW)-led programs to improve the health of people with justice involvement (PWJI), little is known about the practical implementation of such models. We explored barriers and facilitators to implementation of a municipal CHW program, the Health Justice Network (NYC HJN), led by the New York City Department of Health and Mental Hygiene (DOHMH) in partnership with three reentry-focused community-based organizations (CBOs) and three federally qualified health centers (FQHCs) that was designed to serve the health and social service needs of PWJI.MethodsEighteen in-depth qualitative interviews were conducted with a purposive sample of CHWs, partner site supervisors, and DOHMH staff. Interviews were conducted virtually and transcribed verbatim. Codes and themes were developed using the Consolidated Framework for Implementation Research (CFIR) to understand facilitators and barriers to NYC HJN implementation.ResultsImportant facilitators to implementation included: lived experience of CHWs, as well as NYC HJN’s voluntary nature, lack of onerous eligibility criteria, and prioritization of participant needs. One barrier was the lack of a formal implementation protocol. Themes identified as facilitators in some instances and barriers in others were CHW integration into site partners, the expansive scope of work for CHWs, the integration of a trauma-informed approach, values alignment and existing infrastructure, leadership engagement, CHW training and support, and input, feedback, and communication.ConclusionsFindings will help inform how to successfully implement future CHW-led interventions for PWJI with municipal, health, and social service partners.

New York City’s Public Health Approach to Reexamining Race-Based Clinical Algorithms

Clinical algorithms are utilized in clinical decision-making — whether for diagnosis or treatment — with the aim of accounting for pertinent biological factors. However, the use of race in some clinical algorithms disproportionately harms patients of color, often delaying necessary care. The erroneous use of race as a biological variable perpetuates the antiquated notion of race essentialism and demonstrates how medical racism is embedded in health care. In 2021, the New York City (NYC) Department of Health and Mental Hygiene launched the Coalition to End Racism in Clinical Algorithms (CERCA). To the authors’ knowledge, CERCA was the first citywide effort to convene seven safety-net and four private health care systems for the elimination of harmful race-based clinical algorithms, representing the health institutions in NYC serving the most patients. Focusing on estimated glomerular filtration rate, vaginal birth after cesarean, and pulmonary function testing, CERCA serves as a platform for health systems to discuss and strategize how to effectively de-implement these harmful race-based algorithms. NYC CERCA serves as a model for how a public health department can leverage its role as a convener by collaborating with health systems to address matters of racial inequities caused by systemic racism in medicine and supporting the swift implementation of reparative initiatives on a systems level.

Validation of a Simplified Laboratory-Based HCV Clearance Definition Using New York City Hepatitis C Program and Surveillance Data.

Laboratory-based hepatitis C virus (HCV) clearance cascades are an important tool for health departments to track progress toward HCV elimination, but a laboratory-based definition of HCV clearance has not yet been validated. To compare agreement between a laboratory-based HCV clearance definition with a clinical cure definition. Observational. New York City Department of Health and Mental Hygiene HCV surveillance system data and New York City hepatitis C linkage-to-care program data. Linkage-to-care program participants who were diagnosed with hepatitis C and enrolled in the linkage-to-care program from July 1, 2016, through June 30, 2020. Percent agreement between a laboratory-based HCV clearance definition (surveillance system) and a clinical cure definition (program data). Among 591 program participants with known treatment outcome, the laboratory-based HCV clearance definition and clinical cure definition were concordant in 573 cases (97%). A laboratory-based HCV clearance definition based on public health surveillance data can be a reliable source for monitoring HCV elimination.

Association of Socioeconomic Variables with Primary Cesarean Section.

Socioeconomic characteristics may be associated with cesarean section (CS) rates. We probe the relationship between socioeconomic variables and primary cesarean section (PCS) by studying indicators of socioeconomic status (SES) in a population-based study in New York City. This was a retrospective study of all 80,506 women in New York City who gave birth to a live child during 2018, and who met inclusion and exclusion criteria. Data were drawn from the New York City Department of Health and Mental Hygiene and the US Census. The main outcome measure was performance of PCS as compared with vaginal birth. Approximately 21% of neonates were delivered by PCS. Multivariate multilevel mixed-effects logistic regression analysis showed higher odds for PCS for women with an upper-middle class median household income of US$108,500 to $380,499 (odds ratio [OR] 1.37, 95% confidence interval [CI] 1.07-1.76, P = 0.001), and the percentage enrolled in the Supplemental Nutrition Assistance Program (OR 1.01, 95% CI 1.001-1.012, P = 0.02). Lower odds for PCS occurred for all middle-class categories of per capita income: US$32,500 to $54,499 (OR 0.91, 95% CI 0.84-0.99, P = 0.02), US$54,500 to $108,499 (OR 0.76, 95% CI 0.66-0.88, P < 0.001), and US$108,500 to $380,499 (OR 0.80, 95% CI 0.66-0.96, P = 0.02). No significant association occurred for women receiving public assistance. Patient preferences in favor or against CS may be related to SES. There may be conflicts between obstetric care that is maximally beneficial and a patient's desire for delivery mode. Clinicians should be aware of the potential implications of this dilemma.

Online-Based Public Service Innovation at the Makassar City Civil Registry Office

The goal of this study is to describe and evaluate how the Makassar City Civil Registry Office has improved public service. Data was gathered through observation, interviews, and documentation approaches as part of a descriptive qualitative methodology. There were seven witnesses from Makassar City's Department of Population and Civil Registry. Data analysis involves gathering data, reducing it, presenting it, confirming it, and drawing conclusions. triangulation-based data validation. The study's findings demonstrate that, first, changes in service activities have been driven by novelty, the impact of COVID-19 on Makassar City, and the government's social restriction policies, with a technology approach to support online services. Second, productivity at Dukcapil Makassar City through online service activities, each apparatus has been directed and supervised in order to maximize the service tasks it can perform for the community using technology. Third, effective online services at the Makassar City dukcapil can encourage community service projects and limit the spread of Covid-19. The drawback is that it is susceptible to information leaks and the community is still having trouble adjusting to new service trajectories. Fourth, Sustainable, in an effort to assist the Makassar City government's ambition of turning the city into a smart city, the population and civil registration service has established a strategy to enhance online services.

Preconception HbA1c Levels in Adolescents and Young Adults and Adverse Birth Outcomes

Subclinical hyperglycemia before pregnancy may be associated with the likelihood of maternal morbidity but is understudied among young people. To explore the association of preconception hemoglobin A1c (HbA1c) levels among adolescents and young adults with risk of gestational diabetes at first live birth. This retrospective cohort study used linked 2009 to 2017 birth registry, hospital discharge, and New York City Department of Health A1C Registry data for birthing individuals aged 10 to 24 years with no history of diabetes and at least 1 preconception HbA1c test in New York, New York. Statistical analysis was performed from August to November 2022. Preconception HbA1c values categorized as no diabetes (HbA1c <5.7%) or prediabetes (HbA1c ≥5.7% to <6.5%). The primary outcome was gestational diabetes at first birth. Secondary outcomes included hypertensive disorders of pregnancy, preterm birth, cesarean delivery, and macrosomia. Log binomial regression was used to estimate the relative risk (RR) of gestational diabetes at first birth by preconception HbA1c level, adjusting for prepregnancy characteristics. The optimal HbA1c threshold for gestational diabetes was examined using receiver operating curve regression. A total of 14 302 individuals (mean [SD] age, 22.10 [1.55] years) met study eligibility criteria. Of these, 5896 (41.0%) were Hispanic, 4149 (29.0%) were Black, 2583 (18.1%) were White, 1516 (10.6%) were Asian, and 185 (1.3%) had other or unknown race and ethnicity. Most (11 407 individuals [79.7%]) had normoglycemia before pregnancy, and 2895 individuals (20.2%) had prediabetes. Adjusting for prepregnancy characteristics, those with preconception prediabetes had more than twice the risk of gestational diabetes vs those with normoglycemia (adjusted RR [aRR], 2.21; 95% CI, 1.91-2.56). Preconception prediabetes was associated with small increases in the likelihood of a hypertensive disorder of pregnancy (aRR, 1.18; 95% CI, 1.03-1.35) and preterm delivery (aRR, 1.18; 95% CI, 1.02-1.37). The aRRs for cesarean delivery (aRR, 1.09; 95% CI, 0.99-1.20) and macrosomia (aRR, 1.13; 95% CI, 0.93-1.37) were increased but not statistically significant. The optimal HbA1c threshold to identify gestational diabetes among adolescents and young adults was 5.6%. The threshold did not vary by obesity status but was slightly lower among Hispanic individuals (HbA1c of 5.5%). In this study of adolescents and young adults with at least 1 preconception HbA1c test, prediabetes was associated with increased likelihood of maternal cardiometabolic morbidity at first birth. Efforts to optimize cardiometabolic health before pregnancy may avert excess maternal risk.

Enhanced Pharmacy Service Delivery Through a Pharmacy Information System at a Medical Center: A Case Study.

A pharmacy information system (PIS) is a crucial tool for preventing errors and enhancing patient safety. This study aims to assess the influence of a PIS on workflow and medication errors (MEs) within the pharmacy department of a medical city in Saudi Arabia. The analysis encompasses an evaluation of the current workflow within pharmacy modules (in-patient, out-patient, and clinical pharmacy modules) and an exploration of associated challenges and inefficiencies. The study employed both qualitative and quantitative methodologies, incorporating structured interview techniques and the review of system records, such as logs, incident reports, and ME databases. Respondents recognized the benefits of the PIS, including the management of high-quality real-time data (26%), reduction of MEs (25%), acceleration of healthcare practices (23%), and absence of space-time constraints (14%). The study highlighted the role of PIS in addressing medication stock control and shortage issues, thereby improving overall medication availability. Furthermore, PIS significantly enhanced safety (93.3%), efficiency (80%), reliability, accuracy, ease of use (56.7%, 56.7%), and cost-effectiveness (53.7%). Following the implementation of the PIS, there was an increase in ME reporting, indicating improved error detection and management. The research revealed an increase in ME reporting rates in hospitals after PIS installation, attributed to improved medication management processes resulting in higher detection rates. As healthcare facilities increasingly embrace electronic medical records, the understanding of patient care quality will be significantly impacted. Consequently, further research is warranted to explore the role of PIS in reporting, detecting, analyzing, and mitigating MEs, as well as their influence on the work environment to promote a secure and efficient patient journey.

Counseling Intervention and Cardiovascular Events in People With Peripheral Artery Disease

It is unclear whether counseling to promote walking reduces the risk of major adverse cardiovascular events (MACE) in people with peripheral artery disease (PAD). To test whether a counseling intervention designed to increase walking reduced the risk of MACE in patients with PAD. The BIP trial was a randomized clinical trial, with recruitment performed between January 2015 and July 2018 and follow-up concluded in August 2023. Participants with walking impairment due to PAD from vascular departments in the Australian cities of Brisbane, Sydney, and Townsville were randomly allocated 1:1 to the intervention or control group. Data were originally analyzed in March 2024. Four brief counseling sessions aimed to help patients with the challenges of increasing physical activity. The primary outcome was the between-group difference in risk of MACE, which included myocardial infarction (MI), stroke, and cardiovascular death. The relationship between Intermittent Claudication Questionnaire (ICQ) scores, PAD Quality of Life (PADQOL) scores, and MACE was examined with Cox proportional hazard regression analyses. A total of 200 participants were included, with 102 allocated to the counseling intervention (51.0%) and 98 to the control group (49.0%).Participants were followed up for a mean (SD) duration of 3.5 (2.6) years. Median (IQR) participant age was 70 (63-76) years, and 56 of 200 participants (28.0%) were female. A total of 31 individuals had a MACE (composed of 19 MIs, 4 strokes, and 8 cardiovascular deaths). Participants allocated to the intervention were significantly less likely to have a MACE than participants in the control group (10 of 102 participants [9.8%] vs 21 of 98 [21.4%]; hazard ratio [HR], 0.43; 95% CI, 0.20-0.91; P = .03). Greater disease-specific quality of life (QOL) scores at 4 months (ICQ: HR per 1-percentage point increase, 0.97; 95% CI, 0.95-0.99; P < .001; PADQOL factor 3 [symptoms and limitations in physical functioning]: HR per 1-unit increase, 0.91; 95% CI, 0.84-0.98; P = .01) and at 12 months (ICQ: HR per 1-percentage point increase, 0.97; 95% CI, 0.95-0.99; P = .003; PADQOL factor 3: HR per 1-unit increase, 0.91; 95% CI, 0.84-0.98; P = .02) were associated with a lower risk of MACE. In analyses adjusted for ICQ or PADQOL factor 3 scores at either 4 or 12 months, allocation to the counseling intervention was no longer significantly associated with a lower risk of MACE. This post hoc exploratory analysis of the BIP randomized clinical trial suggested that the brief counseling intervention designed to increase walking may reduce the risk of MACE, possibly due to improvement in QOL. anzctr.org.au Identifier: ACTRN12614000592640.

LCZ-based city-wide solar radiation potential analysis by coupling physical modeling, machine learning, and 3D buildings

Addressing climate change and urban energy problems is a great challenge. Building Integrated Photovoltaics (BIPV) plays a pivotal role in energy conservation and carbon emission reduction. However, traditional approaches to assessing solar radiation on buildings with physical models are computing-intensive and time-consuming. This study presents a hybrid approach by integrating physical model-based solar radiation calculation and machine learning (ML) for city-wide building solar radiation potential (SRP) analysis. By considering urban morphology, land cover, and meteorological characteristics, local climate zones (LCZs) are classified. The SRP of representative LCZs is precisely evaluated using computing-intensive physical models integrated with 3D building models. A ML model is then developed to effectively predict the SRP of building roofs and facades throughout the city. An experiment was conducted in Shenzhen, China to validate the presented approach. The results demonstrate that Shenzhen has a total annual building solar radiation of 3.28∗1011kwh. Luohu District exhibits the highest SRP density. The LCZ-based analysis highlights that compact low-rise LCZs offer greater SRP for roofs, while compact high-rise LCZs do so for facades. Moreover, BIPV could cut CO2 emission by up to 41.85 million tons annually. Notably, solar PV installation only on rooftops in Shenzhen could meet 87.81% of the city's electricity department's carbon reduction goal. This study provides an alternative for city-wide SRP estimation by combining physical modeling and ML and offers valuable insights for data-driven and model-driven urban planning and management in low-carbon cities.

The Influence Of Leadership Style And Work Discipline On Employee Performance (Census Of Civil Servants At The Department Of Cooperatives, Micro, Small And Medium Enterprises, Industry And Trade, Tasikmalaya City)

The research aims to determine the simultaneous and partial influence of Leadership Style and Work Discipline on Employee Performance in Civil Servants at the Department of Cooperatives, Micro, Small and Medium Enterprises, Industry and Trade, Tasikmalaya City. This research method uses quantitative research methods with descriptive methods. The respondents in this research were 54 civil servant employees at the Tasikmalaya City Department of Cooperatives, Micro, Small and Medium Enterprises, Industry and Trade. The type of data used in this research is primary data obtained through a questionnaire. The data testing technique used in this research uses validity tests, reliability tests and classical assumption tests. Data analysis in this research used multiple regression analysis tools using SPSS version 25 software. Data collection techniques used literature studies, interviews, questionnaires. The research results show that Leadership Style and Work Discipline simultaneously have a significant effect on Employee Performance. Leadership style partially has a significant effect on employee performance. Work Discipline partially has a significant effect on Employee Performance.

‘Do no harm’: mass supervision and the ruse of carceral humanism

Abstract In recent years, scholarship has chronicled the role of probation in the rise of mass incarceration and has concluded that community supervision is a trap that routinely punishes the poor under the threat of incarceration. Starting in 2010, under a reform-minded new commissioner, the New York City Department of Probation (DOP) sought to roll back probation’s punitive role. In sharp contrast to the tough-on crime approach of previous decades, the DOP adopted the motto ‘Do no harm, do more good, and do it in the community’, and became the first probation department in the nation to spearhead a local justice reinvestment project. Its signature initiative was the decentralization of probation into a series of store front offices known as the Neighbourhood Opportunity Network, which embedded the agency more deeply into poor and working-class communities of colour. Relying on ethnographic research with probation officers, systems involved youth of colour, and non-profit organizations in the South Bronx, this article examines the limits of carceral humanism as a growing trend in recent criminal justice reform efforts.