Choice Of Conflict Resolution Strategy Research Articles

The influence of Emotional Intelligence in the choice of conflict resolution strategy

The purpose of this article is to examine the need for emotional intelligence (EI) in conflict resolution and workplace. Based on the review of emotional intelligence models, we aimed to comprehend the ability to resolve the effect of conflict and the process of regulation and processing of conflicts. Data were collected from a total of 280 university employees through Emotional Quotient Inventory (EQ-i 2.0) and Thomas-Kilmann Conflict Mode Instrument (TKI). The results showed that the categories most frequently used by the participants were 'Accommodation’, ‘Avoidance' and 'Compromise'. Women are among those who have used this kind of conflict resolution most. Additional results revealed significantly higher EI levels in females, a positive relationship between emotional intelligence and social intelligence, positive emotional intelligence in the Social Sciences department, and the significant impact of emotional intelligence on conflict resolution styles.The present article reported the impact of emotional intelligence on conflict resolution models, including the role of administrative staff in the Albanian context.

The Influence of Emotional Intelligence in the Choice of Conflict Resolution Strategy

The purpose of this article is to examine the need for Emotional Intelligence (EI) in conflict resolution and the workplace. Based on the review of emotional intelligence models, we aimed to comprehend the ability to resolve the effect of conflict and the process of regulation and processing of conflicts. Data was collected from 280 university employees through the Emotional Quotient Inventory (EQ-I 2.0) and the Thomas-Kilmann Conflict Mode Instrument (TKI). The results showed that the categories most frequently used by the participants were 'Accommodation', 'Avoidance', and 'Compromise'. Women are among those who have used this kind of conflict resolution the most. Additional results revealed significantly higher EI levels in females, a positive relationship between emotional intelligence and social intelligence, positive emotional intelligence in the Social Sciences Department, and the significant impact of emotional intelligence on conflict resolution styles. The present article reported the impact of emotional intelligence on conflict resolution models, including the role of administrative staff in the Albanian context.

Choice of conflict resolution strategies in negative emotional states

The article presents the results of checking the hypothesis that the choice of conflict resolution strategy depends on the negative emotional states (anxiety, frustration, aggression, rigidity). The Rosenzweig Picture-Frustration test, «Anxiety. Frustration. Aggression. Rigidity (AFAR)» test, Thomas-Kilmann Conflict Mode Instrument (TKI) have been used for diagnosis of participants` psychological features. Students of Ukrainian universities have formed the sample. Correlational analysis was performed (SPSS 17.0) to identify the associations between emotional states and behavioral reactions. An association has been established between the state of rigidity and the application of the competing strategy (negative), avoiding (positive); between the state of frustration and the frequency of application of competing (negative), accommodating (positive). The results showed that the possibility of implementing a strategy of avoiding in a state of rigidity is associated with unpreparedness for extrapunitive reaction and expectations that the situation will resolve itself (impaunitive reaction). Therefore, the connections between negative emotional states and the choice of poorly productive conflict resolution strategies may depend on protective mechanisms that are activated in a state of frustration.

Cognitive basis of emotional burn-out syndrome in students on ordinature programs

Introduction. Post-graduate education of residents is the basis of the professional activity of doctors. Therapeutic activities involve emotional load and a lot of stress factors. Emotional burnout syndrome (EBS) is the response of the organism to prolonged negative exposure to professional stresses. Psychological overwork is considered to be the main cause of EBS. This article is devoted to the study of resource possibilities of the individual and to the search for ways to prevent the development of EBS in residents at the postgraduate stage of education. Materials and methods. The EBS analysis (V.V. Boyko’s method), conflict competence (method "Diagnostics of leading type of response" by M.M. Kashapov and T.G. Kiseleva), communicative competence (method "Professional communicative competence of the doctor" by N.V. Yakovleva and L.P. Urvantsev), creativity (test "Creativity" by N.F. Vishniakova) and creative characteristics of personality (Questionnaire of abilities of creative personality by O.A. Shliapnikova and M.M. Kashapov) were used to examine 130 persons (100 residents of surgical and therapeutic specialties and 30 doctors of general practice) in comparison groups with correlation analysis. Results. The obtained data support the hypothesis that 1) differences in the choice of conflict resolution strategy contribute to the development of EBS symptoms; 2) residents experience a shortage of professional communicative competence, which leads to the development of EBS; 3) there are relationships between the parameters of creativity and the expression of EBS; 4) the chosen medical specialty is related to the degree of expression of creative abilities of the individual. Discussion and conclusion. The reasons for the identified psychological disadvantage are analyzed. A comparative analysis of conflict and communication competencies, as well as creative characteristics of the person, which play a role in the development of the EBS has been carried out. It has been established that creativity and creative abilities manifest themselves as resource opportunities whose targeted development can serve as a means of preventing EBS in residents.

Cognitive foundations of residents' burnout syndrome in postgraduate education

Postgraduate education of the resident is the basis of its professional activity, which involves the presence of emotional saturation and a large number of factors that cause stress. Emotional burnout syndrome (CMEA), being the body's reaction to prolonged stressors, is a consequence of psychological overwork. The aim of the study was to study the cognitive resource capabilities of the individual and determine ways to prevent the development of CMEA in 100 residents of surgical and therapeutic specialties using CMEA analysis techniques, assessing conflict and communicative competencies, as well as creativity and creative characteristics of the individual. The comparison group was 30 general practitioners. Evidence has been obtained for hypotheses that CMEA in residents is less pronounced and distributed than in general practitioners; differences in the choice of conflict resolution strategy contribute to the development of CMEA symptoms. The reasons for psychological discomfort of students under residency programmes were revealed. A comparative analysis of conflict competency and symptoms of CMEA, has been carried out. It has been established that conflict competency is manifested as cognitive resource opportunities, the deliberate development of which can serve as a means of preventing CMEA in residents.

Institutional dimensions and conflict resolution strategy in international joint ventures: An empirical examination

This study examines the impact of the host‐country institutional structures on the choice of conflict resolution strategy in the international joint venture (IJV). Using the survey method and relying on multiple regression, we demonstrate that there is a statistically significant relationship between institutional pillars and the choice of conflict resolution strategy in the international joint venture in the context of Ghana. In particular, we demonstrate that legalistic and forcing conflict resolution strategies are influenced by the regulative institutional pillar, while compromising and problem‐solving conflict resolution strategies are impacted by normative and cognitive institutional pillars. The multigrouping analysis results show that the views and the choice of foreign partners on conflict resolution strategy differ from that of the local partners to the IJV. This study fills the gap by empirically testing the conflict resolution strategies of firms in relation to the role of regulative, normative, and cognitive institutional pillars of the host country.

Arterial hypertension as a factor in the choice of conflict resolution strategies by the older persons

ENWEndNote BIBJabRef, Mendeley RISPapers, Reference Manager, RefWorks, Zotero AMA Tikhonova N, Demina N, Klimatckaia L, et al. Arterial hypertension as a factor in the choice of conflict resolution strategies by the older persons. Family Medicine & Primary Care Review. 2018;20(4):368-372. doi:10.5114/fmpcr.2018.79349. APA Tikhonova, N., Demina, N., Klimatckaia, L., Osipov, A., Kudryavtsev, M., & Zhavner, T. et al. (2018). Arterial hypertension as a factor in the choice of conflict resolution strategies by the older persons. Family Medicine & Primary Care Review, 20(4), 368-372. https://doi.org/10.5114/fmpcr.2018.79349 Chicago Tikhonova, Natalia, Nina Demina, Ludmila Klimatckaia, Aleksander Osipov, Mikhail Kudryavtsev, Tatyana Zhavner, and Andrei Shpakou. 2018. "Arterial hypertension as a factor in the choice of conflict resolution strategies by the older persons". Family Medicine & Primary Care Review 20 (4): 368-372. doi:10.5114/fmpcr.2018.79349. Harvard Tikhonova, N., Demina, N., Klimatckaia, L., Osipov, A., Kudryavtsev, M., Zhavner, T., and Shpakou, A. (2018). Arterial hypertension as a factor in the choice of conflict resolution strategies by the older persons. Family Medicine & Primary Care Review, 20(4), pp.368-372. https://doi.org/10.5114/fmpcr.2018.79349 MLA Tikhonova, Natalia et al. "Arterial hypertension as a factor in the choice of conflict resolution strategies by the older persons." Family Medicine & Primary Care Review, vol. 20, no. 4, 2018, pp. 368-372. doi:10.5114/fmpcr.2018.79349. Vancouver Tikhonova N, Demina N, Klimatckaia L, Osipov A, Kudryavtsev M, Zhavner T et al. Arterial hypertension as a factor in the choice of conflict resolution strategies by the older persons. Family Medicine & Primary Care Review. 2018;20(4):368-372. doi:10.5114/fmpcr.2018.79349.

Servant leadership and conflict resolution: a qualitative study

Purpose The purpose of the present study was to examine the choice of conflict management strategies made by servant leaders. Design/methodology/approach The present qualitative study uses the method of narrative enquiry within the framework of interpretative phenomenological analysis (Smith et al., 2009) to capture the life experiences as lived. Findings The study suggests that the servant leaders manifest conflict management styles which are more persuasive, humane and participative. Their chief strategies for resolving subordinate-subordinate conflict are initial diagnosis of the situation; leader’s intervention in facilitating an amicable solution; and impartiality of the leader while effecting resolution of conflict. Diagnosis of the conflict situation, self-restraint, patience, composure and humility of the servant leader have emerged as major leadership characteristics, as well as strategies for dealing with any provocative employee behavior. Practical implications Insight provided by this study into alternate strategies for conflict resolution will guide the academicians, working managers and trainers to understand and practice the process of managing conflict in a more humane way. Originality/value Despite the presence of a few studies linking leadership style with the choice of conflict resolution strategies, an important gap till now has been the absence of leaders’ personal account of their experiences, reflections and analysis in their choice of conflict resolution strategies. This study seeks to investigate the approach of servant leaders when they handle subordinate-subordinate and superior-subordinate conflict.

Parent-adolescent conflict and choice of conflict resolution strategy

Purpose – The purpose of this paper is to investigate the impact of family communication patterns (FCPs) on adolescents’ choice of conflict resolution strategies during family holiday planning. Design/methodology/approach – The paper is framed by and builds on the literature on the adolescents’ choice of conflict resolution strategies and the FCP. The sample was collected using a survey among 400 adolescents in India. Exploratory factor analysis, confirmatory factor analysis and structural equation modelling have been used to analyse the data. Findings – The paper provides a significant relationship between FCP and the choice of conflict resolution strategies. The study findings suggested that adolescents’ choice of resolution strategy depends on the type of communication environment in the family. It has been seen that adolescents have more say in concept-oriented families and use different types of resolution strategies compared to socio-oriented families. Practical implications – The present study has considerable implications for the marketers and the academicians. Through FCP, marketers will be able to segment the families and, hence, may introduce efficient and competent marketing strategies and promotional campaigns. Originality/value – The paper offers insights into the choice of conflict resolution strategy by adolescents’ in different FCPs. The study has originality and offers value to marketers as it focuses on adolescents, and explores their perceptions about their influence during the decision process.

Choice of conflict resolution strategy is linked to sociability in dog puppies

Measures that are likely to increase sociability in dog puppies, such as appropriate socialisation, are considered important in preventing future fear or aggression related problems. However, the interplay between sociability and conflict behaviour has rarely been investigated. Moreover, while many studies have addressed aggression in domestic dogs, alternative, non-aggressive conflict resolution strategies have received less scientific attention. Here we tested 134 Border collie puppies, aged 40–50 days, in a personality test which included friendly interactions with an unfamiliar person, exposure to a novel object, and three brief restraint tests. Considering the latter to be mild ‘conflict’ situations, we analysed whether the puppies’ behaviour in the restraint tests was related to their sociability or to their boldness towards the novel object. Strategies employed by the puppies during restraint tests included trying to interact socially with the experimenter, remaining passive, and attempting to move away. In line with findings from humans and goats, puppies scoring high on sociability were more likely to adopt an interactive conflict resolution strategy, while those with low sociability scores tended to react passively. In contrast, avoidance behaviours were unrelated to sociability, possibly reflecting inconsistency in the flight strategy in dogs. Boldness towards a novel object was not related to sociability or to puppies’ reactions in restraint tests. This is one of the first studies to demonstrate a link between sociability and conflict resolution strategies in non-human animals.

Personality, motives, and conflict strategies in everyday service encounters

PurposeThis research aims to examine the link between personality, motives, and the choice of conflict resolution strategy in a service conflict context.Design/methodology/approachParticipants' responses to a service conflict scenario were coded into strategy categories and both personality (the Big Five) and motives were measured with established scales. Differences in personality and motives across the strategies were assessed with ANOVA and the relationship between personality and motives was assessed with multiple‐regression.FindingsWhile the results did not show a direct relationship between personality and choice of strategy, they did indicate an indirect link through motives. The results also show that consumers used a variety of strategies based on a mix of economic and social motives.Research limitations/implicationsThe results show that social motives play an important role in business conflicts. The study also supports a multi‐level perspective of personality, where basic tendencies (the Big Five) impact characteristic adaptations (motives), which are more closely related to behavior.Practical implicationsThe results suggest that consumer behavior in dealing with conflict can be complex and that service provider cannot rely on “one best way” strategies for dealing with customers. Managers should also be sensitive to the importance that social motives play in conflict resolution, particularly the importance consumers place on fairness.Originality/valueThe paper illustrates how social motives play an important role in business conflicts.

EMOTIONS IN THE CONFLICT PROCESS: AN APPLICATION OF THE COGNITIVE APPRAISAL MODEL OF EMOTIONS TO CONFLICT MANAGEMENT

This study systematically explored the role of a range of emotions in the conflict process. In order to do so, we articulated and tested a typology of discreet conflict‐relevant emotion constructs. Emotions were demarcated by the two dimensions of self‐concern versus other‐concern, and motives to approach or withdraw from the other party or conflict. This typology produced four emotion constructs: hostility (self‐focused approach), self‐conscious emotions (self‐focused avoid), relational positivity (other‐focused approach) and fear (other‐focused avoid). Self‐ and other‐blame and self‐ and other‐concern were proposed as cognitive antecedents of emotions and choice of conflict resolution strategy. We measured individual behavior in the conflict using the conflict resolution strategy scale (Rahim & Magner, 1995). A critical incident survey technique was used to gather data on people's self‐report of a conflict experience. We also explored the contextual effects of conflict issue and relative status. Results brought into question the general hypothesis that emotions mediate the effects of cognitive appraisals on choice of conflict resolution strategy. However, there were consistent patterns in the direct links between cognitions, emotions and conflict resolution strategies that shed further light on the complex relationships between these variables.