Choice Of Communication Channels Research Articles

Choice of Communication Channel for Dyadic Relationship Dissolution Processes in Abusive and Non-Abusive Relationships

Abstract: This study employs an affordances and multiple goals approach to explore channel choices in the initiation of dyadic relationship dissolution processes. In an experiment, participants imagined breaking up with an abusive romantic partner, breaking up with a nonabusive partner, or not breaking up. Then they indicated their likelihood of using various channels (i.e., face-to-face conversation, texting, social media, voice call, and video call) to communicate with their partner, responded to perceived social affordances measures for each channel, and provided insights in an open-ended prompt. Both quantitative and qualitative data were analyzed. Results reveal that face-to-face communication is often preferred for dyadic relational dissolution processes, as bandwidth, social presence, and a lack of accessibility can convey a sense of seriousness and respect for the non-initiator while preventing miscommunication. However, mediated channels offer protection from emotional manipulation (for abusive relationships), physical violence (for abusive relationships), and awkward situations (for nonabusive relationships) thanks to their unique combinations of affordances.

Manageability of youth media volunteering: characteristics of activity and organizational conditions

The article is devoted to the study of the experience of young Russians in media volunteering, with the objective of identifying the potential of this type of prosocial activity and determining the conditions for its expansion among youth. The analysis of scientific literature and the results of a sociological survey of youth in the Sverdlovsk region aged 14 to 35 years enabled us to identify the factors and characteristics that facilitate the activation of the subjectivity of the youth in media volunteer initiatives. It was found that in order to increase the manageability of digital volunteering among youth, potential media volunteers must understand the value of their activities in the media. It is necessary to expand interaction not only between the organizers of volunteer activities and volunteers, but also between volunteers and beneficiaries. This condition is also connected with the need to broadcast in the public space both the initiatives themselves and the qualitative changes in the lives of beneficiaries that have occurred thanks to the help of media volunteers. The next important element is the choice of communication channel with potential volunteers. Social networks and online platforms are the most convenient and easy to use for both the organizers and the volunteers themselves. It has been demonstrated that if modern youth possess fundamental digital literacy skills, the primary motivation for participation in media volunteer initiatives among young Ural residents is the prospect of acquiring new knowledge and skills for their professional development. The study indicated that for the effective management of this type of volunteering, a supportive digital environment, which is currently being established in our country through the implementation of federal digital platforms, is crucial. Young Russians are well acquainted with both the "Dobro.RF" online platform and the online portal "We decide to". The results obtained can be used by organizers of social projects in the non-profit sector to improve the efficiency of recruiting young volunteers and expand their functionality.

Research on the Symbolic Construction and Translation of Internet Celebrity Urban Memory in the Video Era

This paper aims to explore the phenomenon of "symbolic construction and translation of Internet celebrity urban memory in the video era". By taking the Harbin explosion as a case, this paper analyzes the mechanism and influencing factors of urban image construction in the video era and its implications for urban development. The study found that in the video era, the construction and dissemination of city image no longer relies on traditional publicity methods, but is realized through emerging channels such as social media and short video platforms. The success of Harbin's popularity is inseparable from the careful creation of the city's image and the choice of communication channels, which reflects the importance of city culture and characteristics. However, the construction of urban image also faces challenges of authenticity and objectivity, as well as the need for local cultural inheritance and characteristic protection. Overall, this study provides important inspiration for further exploring the construction of urban image in the video era.

Level of utilization of eLearning among students at selected KMTC campuses

Background: Technology continues to impact various spheres of life, including learning. Over the years, eLearning has experienced a steady rise in popularity. At Kenya Medical Training College (KMTC), the influence of technology on education became more noticeable due in part to a policy directive. This directive, prompted partly by the COVID-19 pandemic, emphasized adopting online teaching to address the loss of instructional hours. This study addressed a specific gap in KMTC's internal quality assurance efforts by accumulating evidence related to the extent of E-learning and user satisfaction. Methods: The study employed a descriptive cross-sectional design, utilizing qualitative and quantitative techniques. It involved KMTC campuses conveniently selected from the Coast and Nairobi regions, with 1139 students selected through simple random, stratified, and proportionate sampling methods. A mixed questionnaire (both open and closed-ended questions) was used to collect data. Specifically, the study aimed to assess the level of eLearning utilization among students in selected KMTC campuses and identify the determinants of this utilization. Results: Most of the respondents (89.2%) participated in online classes; 11.8% of those who did not participate cited reasons such as lack of gadgets, bundles, and poor internet connectivity, among others. Despite widespread e-learning utilization, 76.8% of learners strongly preferred face-to-face classes. Conclusions: Key factors linked to e-learning utilization included effective instructional strategies, quality technical support, and well-conducted online classes. The choice of communication channels, particularly platforms like WhatsApp, was strongly linked to e-learning utilization. Therefore, this study recommends that KMTC should acknowledge the strong preference for face-to-face classes and offer hybrid learning options. Further, the KMTC should address accessibility challenges and competing responsibilities at home by supporting data connectivity, ensuring user-friendly online platforms, and providing flexible scheduling options for diverse learner needs.

Exploring Communication Channel Selection for Enhanced Audit Quality: Internship Student's Perspective

Effective communication is essential for maintaining audit quality and providing assurance over financial information. This study investigates auditors' communication channel preferences and their impact on audit quality in the context of digitalization and changing communication norms. The research aims to address two primary questions: the communication channels auditors prefer and use for audit-client communication, and how the choice of communication channels influences audit quality. The audit quality is measured through audit effort and auditor performance using a descriptive and quantitative research design. The preferred and actual communication channels are categorized as traditional (face-to-face) and technology-mediated (e-mail, instant messaging, phone calls). The findings reveal that while auditors prefer in-person meetings and texting platforms, they mostly use technology-mediated communication during audits, possibly due to factors like the COVID-19 pandemic. The study contributes to a deeper understanding of auditors' communication choices and their impacts on audit quality. It suggests that the complex relationship between communication channels and audit quality needs further exploration, potentially through larger sample sizes and mixed-method approaches. The insights gained from this research can benefit audit practitioners, regulators, and educators in enhancing audit communication practices and quality.

Communication inequalities in the COVID-19 pandemic: socioeconomic differences and preventive behaviors in the United States and South Korea

BackgroundCommunication inequalities are important mechanisms linking socioeconomic backgrounds to health outcomes. Guided by the structural influence model of communication, this study examined the intermediate role of health communication in the relationship between education, income, and preventive behavioral intentions during the COVID-19 pandemic in the United States and South Korea.MethodsThe data were collected through two online surveys conducted by two professional research firms in the US (April 1–3, 2020) and South Korea (April 9–16, 2020). To test the mediating role of health communication, as well as the hypothesized relationships in the proposed model, we performed a path analysis using Mplus 6.1.ResultsIn analyzing survey data from 1050 American and 1175 Korean adults, we found that one’s socioeconomic positions were associated with their intentions to engage in COVID-19 preventive behaviors through affecting their health communication experiences and then efficacious beliefs. Differences in education and income were associated with willingness to engage in preventive behaviors by constraining health communication among people with low levels of education and income. The findings showed notable differences and some similarities between the US and South Korea. For example, while income was positively associated with health communication in both US and South Korea, education was only significantly related to health communication in US but not in South Korea.ConclusionsThis study suggests health communication strategies such as choice of communication channels and messages to promote intention for COVID-19 prevention behaviors in particular consideration of individual differences in socioeconomic positions in countries with different cultural features. Pubic policies and health campaigns can utilize the suggestions to promote efficacy and preventive behavioral intention during early pandemics.

The Relationship Between Social Media Addiction and Emotional Stability in Adolescents in Kupang City

Indonesia is an Internet user, and digital media is currently the main choice of communication channel they use. One of the effects that occurs when using too much social media is that the emotions expressed through social media can be transmitted unconsciously. Emotions expressed through social media can be transmitted unnoticed by social media users when reading or viewing content from other users. The hypothesis in this study is that there is a relationship between social media addiction and emotional stability in adolescents in Kupang City. Participants in this study were teenagers aged 15-18 years who actively used social media in the city of Kupang, totaling 360 respondents. The analysis used is the correlation test. This study concludes that there is a negative and significant relationship between social media addiction and emotional stability in adolescents in Kupang City. It is shown from the results of the analysis that there is a correlation coefficient of -0.361 with a significant level of 0.000.

The Communication Link between Childcare Centre and Home: Are We Building A Rope or A Truss Bridge?

Literature in the field of early childhood education and care (ECEC) acknowledges the importance of solidified communication practices between stakeholders. The recent publication of The National Standards for Early Childhood Education and Care Services 0-3 years (2022) also makes reference to the importance of collaborative partnerships, yet locally, the choice of channels of communication used in the bridged gap between childcare centres and homes remains at the discretion of each centre. In this regard, the research outlined in this paper has sought to investigate how communication links are initiated and perceived by stakeholders, with particular focus on the modes and mediums used, and whether these can be metaphorically referred to as a ‘rope’ or ‘truss’ bridge. Qualitative data was gathered through semi-structured interviews with parents, childcare educators (CCEs) and legally responsible persons (LRPs) whilst a thematic approach was adopted for analysis. Findings indicated that monomodal and multimodal means of communication were used interchangeably in order to meet different encoding and decoding purposes. The choice of communication channels varied from one centre to another and this showed that nationally, there is no common line of formality in the choice and implementation of communication practices. Data showed however that a consensual view was held regarding verbal communication as being the preferred mode since this is bidirectional and provides a sense of reassurance, clarity and dialogic interactivity between the stakeholders involved. The concepts of communication principals, power dynamics and boundary infringement were also revealed as emergent themes within the role of communication channels in childcare settings. Keywords: communication links, communication channels, modes of communication, early years education and care, childcare centres. DOI: 10.7176/JEP/14-6-13 Publication date: February 28 th 2023

Коммуникационные кампании по формированию имиджа администрации городского округа «Город Чита»: эффективность каналов коммуникации

The relevance of the research topic is primarily due to the fact that the image of the authorities is a tool for communication and interaction with the population. At the same time, one of the most common ways of forming an image can be called the conduct of communication campaigns, an important stage of which is the choice of communication channels. Studying the effectiveness of communication channels will avoid image damage, as well as wasted efforts in conducting a communication campaign as a result of incorrectly chosen communication channels. The object of the research is communication campaigns to form the image of the authorities. The subject of the research is the effectiveness of communication channels for conducting communication campaigns to form the image of the Administration of the urban district “City of Chita”. The purpose of the research is to develop criteria for the communication channels effectiveness for conducting communication campaigns to form the image of authorities; on the basis of the research carried out by the authors, an analysis of the communication channels effectiveness for the formation of the image of the Administration of the urban district “Chita” and formulate practical recommendations on the use of communication channels, taking into account their effectiveness. Task: to study the concept and essence of the image of the authorities; to consider the organization and conduct of communication campaigns to form the image of the authorities; to give a concept, define types and develop criteria for the effectiveness of communication channels for conducting communication campaigns to form the image of authorities; to consider the organization and conduct of communication campaigns to form the image of the Administration of the urban district “City of Chita”; analyze the effectiveness of communication channels for conducting communication campaigns to form the image of the Administration of the urban district “City of Chita”; to develop practical recommendations on the use of communication channels for conducting communication campaigns to form the image of the Administration of the Chita urban district.General scientific and special research methods are used: general scientific methods of research: analysis, synthesis, generalization, induction and deduction as well as special ones: quantitative method of sociological research – questionnaire survey. The results of research of the communication channels effectiveness for conducting communication campaigns to form the image of the Administration of the urban district “Town of Chita” are presented. In the course of the research, criteria for evaluating the communication channels effectiveness are developed, as well as practical recommendations are made on the use of communication channels, taking into account their effectiveness.

Motivators, barriers and communication channels for blood donation in relation to students at a university in Spain

BackgroundTargeting young people to donate blood is a particularly promising option. The aim of this work was to know the motivators, barriers and preferred communication channels for blood donation among university students, and to determine the factors that explain why donors give blood. Materials and methodsA questionnaire was distributed to 420 students (response rate: 88.3 %) attending the University of Huelva (Spain). Data were gathered on sociodemographic variables, blood donation history, motivators and barriers to donation, and communication channels. Non-parametric contrasts were used to determine possible differences in the sociodemographic characteristics or donation history, and logistic regression to determine the factors associated to donation. Results67.38 % of the students surveyed were non-donors, 12.94 % were first-time donors, 11.05 % were infrequent donors and 8.63 % were frequent donors. “Solidarity” was the main motivator for donating blood (40 %). “Lack of information on where and how to give blood” was the main barrier for non-donors (26.4 %), with “medical reasons” cited by first-time donors (22.2 %). 93.8 % of donors wished to be notified about their next donation appointment. The majority of those surveyed preferred e-mail to receive alerts and information on donation campaigns. The factors that explained blood donation were over 26 years of age and place of residence. ConclusionThe study identified differences in the motivators, barriers and choice of communication channel among the university students in terms of blood donation, and the factors that explain blood donation. This knowledge is a useful source of information when designing blood donation campaigns that target young people.

Is my employee still attracted to me? Understanding the impact of integrated communication and choice of communication channels on employee attraction

PurposeThe study attempts to extend the current scholarship in the field of employer branding. Integrated communication is about consistent communication that is synergistic through multiple communication channels. Employer branding activities that involve multiple internal communication channels aim to attract employees. The study proposes that the perceived impact of effective integrated communication in employer branding shapes employee attitude and hence employee attraction. Employee perception of the choice of communication channels is also proposed to have an impact on employee attraction.Design/methodology/approachAn exploratory qualitative study in the form of interviews and a preliminary survey was conducted in the first phase. The main study involved a questionnaire survey to empirically test the proposed hypotheses. The respondents were information technology–business process management (IT-BPM) employees (n = 520) in India.FindingsThe direct and interaction effects of integrated communication and usefulness of communication channels on employee attraction within the organization were empirically validated to suggest a positive impact on employee attraction.Originality/valueThe study extends the current body of knowledge on talent attraction to include present employees. Similarly, the study on integrated communication and its impact on employee attraction is an important addition to the literature on employer branding, internal communication and talent management, given the present coronavirus disease 2019 (COVID-19) situation.

Communication channels for exchanging agricultural information among Tanzanian farmers: A meta-analysis

This study investigates how communication channels to exchange agricultural information were chosen. Specifically, it identifies the communication channels used by farmers in Tanzania and determines the factors influencing the choice of communication channels for exchanging agricultural information. The study employs a meta-analysis review methodology in identifying, evaluating and interpreting studies relevant to the topic of interest. The results indicate that radio, mobile phones, television, fellow farmers, agricultural extension agents and newspapers were the commonly used communication channels for transferring agricultural information. Moreover, the channels’ influence, availability, affordability, communication network coverage, and the resources and facilities needed to use a particular communication channel were found to influence the choice of channels. It is concluded that understanding the audience, the characteristics surrounding messages and choosing appropriate communication channels are important for enhancing access to agricultural information. It is recommended that agricultural information providers should understand the factors surrounding communication channels before disseminating agricultural information.

AUTOMATED CONTROL SYSTEM FOR STONE CRUSHING PLANT

The issues of automation of production processes are currently not losing their relevance. Many existing devices and systems operate in manual or semi-automatic mode, which leads to known problems. The methods of connecting system elements and the choice of protocols for transmitting signals between them are quite well-established, however, due to the emergence of new devices and communication channels with improved characteristics, the issues of choosing methods and algorithms for the operation of such systems require modification. As a criterion for the quality of the constructed system, an assessment of the reliability of the system is used, provided that the specified time constraints on the performance of the main tasks are met. The elements of novelty of the presented solution are the use of domestically produced equipment at all stages of the system operation, as well as some solutions for the choice of communication channels and signal transmission protocols. Note that the main elements of novelty relate to the software implementation of the system, the description of which is beyond the scope of this article and is planned to be published in a separate work.
 Purpose. The aim of the work is to develop the structure of an automated control system for a stone crushing plant.
 Methodology. The work uses the methods of systems analysis, the theory of signal transmission and the theory of algorithms.
 Results. The use of the presented solution made it possible to implement a simpler and more efficient hardware and software model of the control system, which will reduce the number of failures of various subsystems of the stone crushing plant. In addition, some new features have been introduced, such as the ability to remotely control and receiving data to accounting software.
 Practical implications. The obtained results are advisable to be applied by production entities carrying out activities, one of the elements of which is the use of crushing plants and complexes.

БРЕНДИНГ ТЕРИТОРІЙ ЯК СУЧАСНА КОМУНІКАЦІЙНА ТЕХНОЛОГІЯ ПУБЛІЧНОГО УПРАВЛІННЯ

In the conditions of globalization, characterized by increased competition between countries, regions, cities and villages for the main resources that are the basis for sustainable development of territories, an effective tool for non-price competition is branding. It is thanks to its use that the brand of the territory becomes a resource for its development. The actualization of the territory branding issues in Ukraine is conditioned by the processes of decentralization and the constantly growing level of competition. Today, the competition between the territories is mainly about creating the most attractive living conditions and doing business. Therefore, the timely use of the philosophy and basic tools of territory branding will contribute in their positioning and promotion, which will provide competitive advantages. The purpose of the article is to systematize approaches to branding areas and to develop recommendations for the use of branding tools as a communication technology for territory administration. The article focuses on the growing role and importance of branding of territories in the system of public administration. The necessity and peculiarities of territory branding are substantiated. The definition of the brand of territories taking into account its features from the point of view of public administration is offered. Factors, methods and principles of territories brand formation are analyzed. The main types of branding communications in public administration are given. The mechanism of forming communications between the territory and various target audiences is investigated. The expediency of using modern communication technologies to ensure the promotion and competitiveness of territories is proved. The main communicative problems of branding policy are determined and the directions of improvement of communications in the process of territories branding are substantiated. Recommendations for the choice of communication channels and building an effective system of communication with stakeholders of the territories are given. A structural and logical model of territory branding has been developed.

Communication component of organization art events

The purpose of the work is to investigate the communication component of the organization and holding of art events. The research methodology involves the use of the analytical method, the method of synthesis, comparative and systemic methods, which were used in the study of communicative support of event events of artistic direction. The scientific novelty of the study is that the availability of a significant number of innovative ideas lead to the fact that the public perceives communication messages selectively. Given this, the choice of communication channels and the nature of the actual communications have a significant impact on the promotion of artistic events. A portfolio of integrated communication tools is proposed, which includes: a set of corporate events; B2B (business for business); a set of special events; a set of shock promotion tools; a set of tools for game promotion. Spiral dynamics (K. Graves' theory) was used for the first time, which is an effective approach to communication, given that this theory is based on differentiated paradigms of thinking, respectively, can be applied to different audiences. Conclusions. As a result, the study found that understanding the main features of the target audience is the initial stage in the process of understanding the communication problems, their inherent limitations, as well as a motivator for further development of events. In our opinion, the value approach to the process of public segmentation, which is based on the theory of spiral dynamics, allows to expand the worldview on the issue of ensuring high efficiency of communication tools for artistic events. Patterns of thinking are characterized by objective living conditions that determine the target audiences of contemporary art events and shape the demand for them. The issue of developing meanings and introducing them into the general consciousness becomes quite relevant.

Chain-Based Covert Data Embedding Schemes in Blockchain

The quality of covert communications is determined by the choice of communication channels and the design of data embedding schemes. Recently, the Bitcoin system is prevalent as a covert communication channel. The consensus mechanism requires participants to spread their found valid blocks under an adjustable difficulty, which provides a stable periodic broadcast channel. Moreover, senders and receivers are difficult to be traced, because the Bitcoin system is pseudonymous. However, since the historical data in the ledger cannot be removed from the Bitcoin system, the openness and the persistent storage of the ledger in the Bitcoin system post new challenges when designing data embedding schemes. More concreteness, most traditional data embedding schemes either design by heuristic or empirical algorithms or use a fixed field to embed data in the transactions. Therefore, the covert data can be recognized once the algorithm is leaked or the pattern is explored. In this article, we first propose a hash chain-based covert data embedding (HC-CDE) scheme. The embedded transactions are difficult to be discovered. We further propose an elliptic curve Diffie–Hellman chain-based covert data embedding (ECDHC-CDE) scheme to enhance the security of the HC-CDE scheme. Experimental analysis on the Bitcoin Testnet verifies the security and the efficiency of the proposed schemes.

E-BUSINESS IN UKRAINE: PECULIARITIES, TENDENCIES, PROSPECTS


 Introduction. It is evident that the electronic business plays a central role in the economy development, facilitating the exchange of information, goods, services, and payments. We feel very strongly that entrepreneurs who understand the role and significance of e-business and are ready to meet the sharply expanding scale of cross-border e-commerce will be the winners of tomorrow in the world market. An initial point to underline in connection with these tendencies is that business which does not give some attention to e-business and e-marketing promotion could very easily loose its place on the market. This explains the hyper attention to the e-business nowadays and as a result the necessity of studying this question.
 The purpose of the article is to study the characteristic features of e-business in Ukraine, to determine the latest tendencies of its development and to propose the certain steps to increase its growth.
 Results. Recent researches support the view that organizations can have a significant benefit of using e-business tools in their everyday operations. The article examines the benefits, problems and limitations of e-business in Ukraine. It has been distinguished that Ukraine is an attractive market for the development of e-commerce. It has a large potential for e-business and its related activities. In 2018 Ukraine ranked the 2nd place in the turnover growth of online usage among European countries. A major factor stimulating Internet growth is the drastic improvement of the telecommunications infrastructure in the country. Advantages and risks of new electronic marketing techniques were considered in the article. The main strengths of online marketing system are high quality customer service, greater reach, time saving customer loyalty, easy access to information, 24 hours access and personal contact with the customer. Considering the risks, it was admitted that e-marketing requires considerable time investment to get the results and it takes a long time to generate meaningful interactions. Conditions that should be arranged for successful e-business model implementation were determined. It was pointed out that in order to increase the development of e-business in Ukraine that certain steps such as harmonizing of essential laws and standards to the European ones, enhancing the use of web analytics tools, providing an appropriate choice of communication channels and improving administrative regulations regarding e-business procedures should be taken. In this regard, Ukrainian businesses need all the support they can get from policymakers and regulators in order to be able to grow in an increasingly competitive global market.
 In conclusion, in order to stay effective, to improve operational efficiency, profitability, and to strengthen their competitive position business organizations should definitely adopt e-business model. It is not enough to have high quality products or services to operate successfully in the market; productive introduction of new e-business models is vital in a computerised electronic environment. In this regard, if Ukrainian government wants its companies to fully play their role in a globalized world, it needs to create a harmonized market and a favourable environment where domestic e-business companies can flourish. Prospects for further research can be seen in the analysis of the methods of measuring the effectiveness of different e-business models.

DESAIN TEMATIK GAME EDUKASI UNTUK PENINGKATAN NILAI KEPEDULIAN DAN KETEKUNAN PADA KARAKTER ANAK DENGAN MODEL ASINKRON

According to the Indonesian Ministry of Communication and Informatics data, at least 30 million children and adolescents in Indonesia are internet users, and digital media is currently the main choice of communication channels they use. One of the content that is the choice of users, especially children, is an interactive game. There is a strong assumption that interactive games can inhibit children's education, which makes children lazy to learn. The other side of character education is a target of the Indonesian government. Education about caring and perseverance is an important topic for children's character education. This article will discuss thematic learning media for raising children's awareness and perseverance which combines "game" and "learning" which are packaged with asynchronous models. Asynchronous was chosen because this character education still requires students to meet and discuss with teachers to find out the results of this education. This research is through a descriptive procedural research model, which outlines the steps that must be followed to produce a product. The data obtained in this design was taken by data observation, interview and documentation methods. Data observation method consists of visual data, library data and survey target audience. With the improvement of educational game design to increase children's care and perseverance, there will be an introduction, pattern and knowledge that can improve the character of children in life. This research can also be a guide for character education or one of the learning materials.

Information Interactions: The Criteria of the Choice of Communication Channels in a Scientific and Technical Library

This paper considers the problem of choosing communication channels for building an effective interaction between a scientific and technical library (STL) and enterprise specialists. It emphasizes the need to expand the scope and integrated use of these channels. The characteristics of communication channels that must be considered when developing a communication policy are presented. Examples of compiling communication matrixes are given for the purpose of analyzing channels that are promising for use in information services.

Patient satisfaction with the level of being informed about the changes in Slovenian healthcare system

Abstract Introduction. Patients’ satisfaction has a very important role regarding reforms of the healthcare system, which aim at improvement of health and optimisation of costs. Informed patient is one of the factors which notably influences patients’ satisfaction. Aim. To determine the level of satisfaction of Slovenian residents with the current healthcare system and how well informed they are about the draft law changes to the Healthcare and Health Insurance Act, debated in public in 2017. Methods. A descriptive, non-experimental sampling method was used (snowball method). A structured questionnaire was used as a measurement tool. The number of 488 persons finished the entire online questionnaire. The data were analysed using the SPSS programme, version 21 (significance level p<0.05), and using descriptive statistics, correlation analysis, t-test and linear regression analysis. Results. Slovenian residents are fairly (un)satisfied with the current healthcare system. Waiting lines affect satisfaction with the current health care system the most, followed by the level of trust in a doctor’s decision concerning treatment and the level of respectfulness in the communication of healthcare workers with patients. Although respondents are less informed about the proposed changes, they support the draft law changes to a high degree. They perceive the information provided on the proposed changes in healthcare as relatively understandable and evaluate them positively. Television is the most important source of information on law changes in healthcare. Discussion and conclusions. Slovenian residents support the public healthcare system to a very high degree and are less in favour of private healthcare. In the future, more attention needs to be directed towards the related strategic communication and the choice of communication channels with the planned changes in healthcare.