Service Characteristics Research Articles

A METHOD FOR FORMING A TRUNCATED POSITIONAL CODE SYSTEM FOR TRANSFORMED VIDEO IMAGES

The article substantiates the requirements for the quality characteristics of video information services. It is shown that it is necessary to improve the quality of video information by the following indicators: time delays for video data delivery in terms of ensuring the required completeness; integrity of video information in accordance with the requirements of the application. The consequence of this fact is an imbalance between meeting the requirements for different groups of quality characteristics of video services. A set of measures is used to reduce the load on information and communication systems. One of the key ones is the use of compression technologies to reduce the bit volume. Therefore, the development of new coding technologies in terms of localising the balance between the level of video data compression and its integrity is an urgent scientific and applied problem. The article describes the main stages of creating a method for determining the informative and positional weight for a coding system in a truncated positional basis. For this purpose, a system of mathematical relations is developed to determine the number of admissible sequences. The scientific novelty is as follows. For the first time, a system of correlations has been created to determine the informative and positional weight of the components of the diagonal sequence of a transformant based on the combinatorial configurations. On the basis of experimental studies, it is shown that the developed method has advantages in terms of ensuring the level of video data integrity under conditions of a given compression rate.

A Study on the Characteristics of Image-Generative AI Services as Design Tools and Applicability in Graphic Design Education

A Study on the Characteristics of Image-Generative AI Services as Design Tools and Applicability in Graphic Design Education

Factors that Influence Students’ Perception towards Customer Satisfaction on Delivery Service

Courier business have seen a significant transformation with the advent of digital platforms that offer convenience, faster and efficient to deliver online purchases to customers. Therefore, customer satisfaction directly correlates with the sustainability of delivery services. This study is carried out to analyse the association between delivery services features (delivery efficiency, parcel tracking, smooth delivery, and convenience) and customer satisfaction among students of Universiti Malaysia Kelantan (UMK) in Pengkalan Chepa. Non-probability convenience sampling was used in this study and the questionnaires were distributed by Google Forms. The study received a response from 376 respondents from students of UMK. Collected data was analysed using SPSS. The study is implemented descriptive analysis and multiple linear regression to analyze the data. Result showed that all independent variables of delivery services (delivery services, parcel tracking, smooth delivery, and convenience) are significantly affect customer satisfaction. Results also revealed that the most significance factor that affect the customer satisfaction on delivery services is parcel tracking. Therefore, these findings will enhance the quality and sustainability of courier services. It also offers guidelines to industries, policymakers and stakeholders.

Perceptions of Service Enhancements in Shared Autonomous Vehicles: A Demographic Perspective

As the pressure on urban mobility rises, shared autonomous vehicles (SAVs) offer enhanced transportation efficiency and safety. This study investigates the valuations of additional services in SAVs, examining demographics’ impact on preferences for different service features. We use data from 1723 Norwegian respondents to an online survey. We find that women put increased value on a safety host. Younger respondents value fast travel time. More tech-savvy individuals showing a higher valuation for services enhancing personal utility and comfort. Intention to use strongly predicts valuation of utilities, but not social factors.

Development of Customer Development Stages in Tourism Directory Application Services Using Design Thinking

The Development of Customer Development Stages in the Tourism Directory Application Service using Design Thinking is a development process based on the stages of a survey of user needs in defining problems and formulating solutions to these problems. This research aims to gain knowledge and insight related to user needs for a tourist directory application service, identify service features that are by the needs of tourist directory application service users, and obtain a Minimum Viable Product (MVP) on the tourist directory application service owned by the current author (https://gatewee.com). The research conducted is in the form of surveys and interviews with users through the stages of Customer Development and uses a user-based problem-solving approach through Design Thinking. Methods This research is qualitative and quantitative research that describes the user-based development strategy of the Tourism Directory Application Service. The results of the research are User Persona, identification of features, focus on feature development, prototypes, Usability Test results, MVP, targeting strategies & business models and business development plans.

Exploring attitudes and perceptions regarding a self-driving demonstration

Purpose Public opinion regarding autonomous vehicles (AV) heavily influences how quickly the technology will be implemented and adopted in the future. However, there is a dearth of empirical evaluations in the literature about riders' perceptions toward service characteristics of shared autonomous vehicles (SAVs) and their attitudes toward developing AVs. Therefore, the aim of this study is to identify attitudes, views and concerns regarding a self-driving demonstration called RAPID (Rideshare, Automation and Payment Integration Demonstration) incorporated with an already-existing on-demand ridesharing service in Arlington, Texas. Design/methodology/approach This study developed a ridership survey to collect data from those who had experience using the service at least once during the service deployment. As the RAPID service operations were restricted to the areas near the University of Texas at Arlington (UTA) campus, sample population of this study is highly skewed with all participants being affiliated with UTA. Findings Findings indicated that survey respondents positively perceived the service features, including comfort, boarding the vehicles, ride safety, booking and scheduling, vehicle speed, climate control and service cost. To complement the survey results, the authors conducted interviews and a focus group study and used conventional content analysis to gain more in-depth insights about RAPID service operations from the perspectives of users and non-users in the post-implementation period. The results indicated that geographic accessibility, service availability and trip cost were the primary concerns of the focus group participants. Originality/value This study offers critical insights into individual attitudes and perceptions toward shared AVs (SAVs) that will assist local, state and federal transit authorities and planners in formulating policies and transportation strategies to target SAV ridership when the service is more widespread.

TOD-related features and station-level ridership: insights from the Jakarta Metropolitan Area, Indonesia

AbstractThis paper contributes to the extensive literature on Transit-Oriented Development (TOD) by examining the association between TOD-related features and station-level ridership using the Commuter Rail Line system in the Jakarta Metropolitan Area (JMA), Indonesia, as a case study. We empirically test this hypothesized association through a series of statistical analyses, drawing from the Direct Ridership Model (DRM) literature. We incorporate indicators of station-level built environment as TOD-related features, along with socio-demographics and transit service characteristics as controls, to predict station-level ridership. Owing to the spatial dependency nature of the data, our results primarily focus on spatial regressions, suggesting that employment density and land-use entropy are consistent TOD-related features influencing station-level ridership. The paper concludes with a discussion of policy insights based on the findings, considering governmental initiatives in developing TOD policies.

To the question about the features of banking services

In market conditions, banking institutions occupy one of the leading positions in ensuring economic growth. Proper development of the domestic economy is impossible from the proper functioning of the banking system, providing a range of specific services that would satisfy the needs of the client (consumer). This article discusses certain features of banking services. In the system of development of the modern banking services market, despite the already existing positive experience in the implementation of actions to provide banking services, there are still difficulties that negatively affect legal relations in this area. The main problem is that there is no legal definition of the concept of “service” and its characteristics. An analysis of the current legislation regulating legal relations in the provision of banking services was carried out. The Law of Ukraine “On Banks and Banking Activities” defines what “banking activities” and types of banking services are, but the very concept of “banking services” and its characteristics are absent. It is determined that banking services have common characteristics of services as objects of civil law, and attention is also drawn to the fact that banking services are characterized by certain features. The importance of a clear understanding of the “banking service” and its features is important for the reason that their absence leads to the fact that entities engaged in banking activities are interpreted differently. The article examines the issue that when concluding certain types of agreements on the provision of banking services, in particular a loan agreement, the banking institution is the creditor and at the same time the performer of the banking service, and the debtor is, accordingly, the customer of this type of service. In general, the theoretical research conducted is aimed at increasing the clarity of understanding of the basic categories in the field of banking.

Trends in Contacts Made by Immigrants to the National Domestic Violence Hotline, Before and During the COVID-19 Pandemic.

Immigrants in the United States are more likely than nonimmigrants to experience risk factors for intimate partner violence (IPV) and problems in getting support. The COVID-19 pandemic and recent incidents of xenophobia and anti-immigrant sentiment may have exacerbated exposure to IPV risk factors. We examined immigrant experiences of IPV before and during the COVID-19 pandemic. This study identified changes in characteristics of abuse, services used, referrals, and barriers to services among those who contacted the National Domestic Violence Hotline (NDVH) and identified as immigrants, reported immigration status as a concern, needed immigration support, and/or identified immigration status as a barrier to accessing services (N = 49 817). We used joinpoint regressions to examine whether the rate of change differed significantly from 2016-2019 (before the pandemic) to 2019-2021 (during the pandemic). The number of immigrant contacts to NDVH peaked in 2017 (n = 9333) and declined 25% to 6946 in 2021. During 2016-2019, the percentage of contacts reporting the following increased significantly: technology-facilitated violence (+12.7 percentage points), economic/financial abuse (+10.8 percentage points), and involvement of firearms (+4.8 percentage points); during 2019-2021, these trends reversed. The percentage of contacts reporting separation or divorce was relatively flat until 2019 and then increased from 14.6% in 2019 to 19.9% in 2021 (+5.2 percentage points). Housing instability increased during 2017-2020 (+9.3 percentage points), but requests for shelters decreased (-4.5 percentage points). Immigration status and personal finances were commonly reported barriers to services; both decreased during 2016-2019 but then increased during 2019-2021. This study can inform prevention and response strategies relevant for immigrants experiencing or reporting IPV.

Musculoskeletal patients’ preferences for care from physiotherapists or support workers: a discrete choice experiment

BackgroundDelegation of clinical tasks from physiotherapists to physiotherapy support workers is common yet varies considerably in musculoskeletal outpatient physiotherapy services, leading to variation in patient care. This study aimed to explore patients’ preferences and estimate specific trade-offs patients are willing to make in treatment choices when treated in musculoskeletal outpatient physiotherapy services.MethodsA discrete choice experiment was conducted using an efficient design with 16 choice scenarios, divided into two blocks. Adult patients with musculoskeletal conditions recruited from a physiotherapy service completed a cross-sectional, online questionnaire. Choice data analyses were conducted using a multinomial logit model. The marginal rate of substitution for waiting time to first follow-up physiotherapy appointment and distance from the physiotherapy clinic was calculated and a probability model was built to estimate the probability of choosing between two distinct physiotherapy service options under different scenarios.Results382 patient questionnaires were completed; 302 participants were treated by physiotherapists and 80 by physiotherapists and support workers. There was a significant preference to be seen by a physiotherapist, have more follow-up treatments, to wait less time for the first follow-up appointment, to be seen one-to-one, to see the same clinician, to travel a shorter distance to get to the clinic and to go to clinics with ample parking. Participants treated by support workers did not have a significant preference to be seen by a physiotherapist and it was more likely that they would choose to be seen by a support worker for clinic scenarios where the characteristics of the physiotherapy service were as good or better.ConclusionsFindings highlight that patients treated by support workers are likely to choose to be treated by support workers again if the other service characteristics are as good or better compared to a service where treatment is provided only by physiotherapists. Findings have implications for the design of physiotherapy services to enhance patient experience when patients are treated by support workers. The findings will contribute to the development of “best practice” recommendations to guide physiotherapists in delegating clinical work to physiotherapy support workers for patients with musculoskeletal conditions.

Exploring Prehospital Data for Pandemic Preparedness: A Western Brazilian Amazon Case Study on COVID-19.

The timely management of rapidly evolving epidemiological scenarios caused by disease outbreaks is crucial to prevent devastating consequences. However, delayed laboratory diagnostics can hamper swift health policy and epidemic response, especially in remote regions such as the western Brazilian Amazon. The aim of the article is to analyze the impact of the COVID-19 pandemic on the volume and characteristics of emergency medical services (EMS) in Manaus, focusing on how the pandemic affected sensitive indicators such as response time and the use of advanced life support ambulances. Additionally, the study seeks to understand how changes in prehospital EMS patterns, triggered by the pandemic, could be utilized as health surveillance tools, enabling a more rapid response in epidemic scenarios. This retrospective, descriptive study included data from the SAMU (Serviço de Atendimento Móvel de Urgência) medical records between January and June 2020. A total of 45,581 calls resulted in mobile units being dispatched during this period. These patients were predominantly male (28,227, 61.9%), with a median age of 47 years (IQR 30-67). The median response time significantly increased during the pandemic, reaching a median of 45.9 min (IQR 30.6-67.7) (p < 0.001). EMS calls were reduced for trauma patients and increased for other medical emergencies, especially respiratory conditions, concomitantly to an escalation in the number of deaths caused by SARS and COVID-19 (p < 0.001). The employment of advanced life support ambulances was higher during the pandemic phase (p = 0.0007). The COVID-19 pandemic resulted in a temporary disorder in the volume and reason for EMS calls in Manaus. Consequently, sensitive indicators like the response time and the employment of advanced life support ambulances were negatively affected. Sudden prehospital EMS pattern changes could play an important role in health surveillance systems, allowing for earlier establishment of countermeasures in epidemics. The impact of the COVID-19 pandemic on prehospital EMS and its role in health surveillance should be further explored.

Teletrauma Use in US Emergency Departments.

Nearly 30 million predominantly rural US residents lack timely access to trauma care expertise available at level I or II trauma centers. Telehealth is an established approach to improve access to health care expertise using remote consultation; however, the prevalence of use of telehealth in trauma (teletrauma) across the US is not known. To examine the prevalence of, trends in, and factors associated with teletrauma use and adoption among US emergency departments (EDs). This survey study included data from the National Emergency Department Inventory (NEDI)-USA survey from January 1, 2016, to December 31, 2020. Each year, a 1-page survey was sent to the directors of nonfederal, nonspecialty EDs by mail and email up to 3 times; nonresponders were further contacted via telephone to complete the survey. Data were analyzed from January to March 2023. The primary outcome was self-reported ED use of teletrauma for each year studied. Additional measures included data regarding self-reported use of any other telehealth service and ED characteristics. Multivariable logistic regression analyses were performed to assess ED characteristics associated with teletrauma use in 2020 and teletrauma adoption between 2017 and 2020. Of 5586 EDs in the US in 2020, 4512 had available teletrauma survey data (80.8% response rate); 379 (8.4%) of these EDs reported teletrauma use. In contrast, 2726 (60.4%) reported use of any other telehealth service. Teletrauma use (among EDs with any telehealth use) ranged between 0% in Alabama; Connecticut; Washington, DC; Indiana; New Jersey; Nevada; Oklahoma; Oregon; Rhode Island; and South Carolina to more than 60% in Arkansas (39 of 64 [60.9%]), South Dakota (31 of 41 [75.6%]), and North Dakota (30 of 35 [85.7%]). Factors associated with teletrauma use included rural location (odds ratio [OR], 2.44; 95% CI, 1.77-3.36), critical access hospital (OR, 2.67; 95% CI, 1.83-3.88), and basic stroke hospital vs nonstroke hospital (OR, 1.74; 95% CI, 1.32-2.30) designations. Factors associated with adoption of teletrauma by 2020 included critical access hospital (OR, 1.98; 95% CI, 1.35-2.90) and basic stroke hospital vs nonstroke hospital (OR, 1.42; 95% CI, 1.04-1.94) designation. This survey study found that teletrauma use lagged significantly behind use of other telehealth services in US EDs in 2020. While most EDs using teletrauma were located in rural areas, there was significant state-level variation in teletrauma use. Future research is needed on how teletrauma is being used and to identify barriers to its wider implementation.

Rethinking Cultural Ecosystem Services in Urban Forest Parks: An Analysis of Citizens’ Physical Activities Based on Social Media Data

Urban forest parks play a vital role in promoting physical activities (PAs) and providing cultural ecosystem services (CESs) that enhance citizens’ well-being. This study aims to reevaluate CESs by focusing on the physical activity experiences of park visitors to optimize park management and enhance citizen satisfaction. This study utilized social media data and employed natural language processing techniques and text analysis tools to examine experiences related to physical activities in Beijing Olympic Forest Park, Xishan Forest Park, and Beigong Forest Park. A specialized sports activity dictionary was developed to filter and analyze comments related to PA, emphasizing the impact of natural environments on enjoyment and participation in PA. The importance–performance analysis (IPA) method was used to assess the service characteristics of each park. The findings reveal that urban forest parks are highly valued by citizens, particularly for their natural landscapes, leisure activities, and the emotional fulfillment derived from PA, with 82.58% of comments expressing positive sentiments. Notably, appreciation for natural landscapes was exceptionally high, as evidenced by the frequent mentions of key terms such as ‘scenery’ (mentioned 2871 times), ‘autumn’ (mentioned 2314 times), and ‘forest’ (mentioned 1439 times), which significantly influence park usage. However, 17.11% of the reviews highlighted dissatisfaction, primarily with the management of facilities and services during sports and cultural activities. These insights underscore the need for performance improvements in ecological environments and sports facilities. This study provides a novel perspective on assessing and optimizing urban forest parks’ functions, particularly in supporting active physical engagement. The rich CESs offered by these parks enhance physical activity experiences and overall satisfaction. The findings offer strategic insights for park managers to better meet citizens’ needs and improve park functionality.

Virtual Service Delivery in Mental Health and Substance Use Care: A Systematic Review of Preference Elicitation Studies.

Mental health and substance use disorders affect the lives of many people worldwide. Prevention and treatment of these conditions is important for optimal health and wellbeing, yet service access barriers are common. Virtual models of care may help to reduce barriers to receiving care. However, to facilitate uptake and use of virtual services, they need to appeal to patients and clinicians. This systematic review aimed to synthesise preference elicitation studies to determine what features of virtual mental health and substance use care are preferred by service users and service providers. Following the PRISMA guidelines for systematic reviews, we searched PubMed, PsycINFO, EconLit, MEDLINE, CINAHL, Academic Search Ultimate, and ProQuest Central for all available studies from database inception until May 2023. The Mixed Methods Appraisal Tool was used to assess the methodological quality of included studies. Nineteen studies met the eligibility criteria. However, none examined preferences for elements of different models of virtual care. Across the included studies, we identified 41 unique features that mapped to four themes of mental health and substance use care ('service', 'treatment', 'clinician' and 'additional supports'). Participant preferences were for individual, in-person, effective, flexible, and low-cost treatment. These preferences varied based on demographic factors, such as culture, gender, and participant type (e.g., patients, clinicians, general population). A user-centred approach should be adopted when designing and implementing mental health and substance use services. While preferences for features of mental health and substance use services more broadly are known, preferences for different models of virtual care remain unexplored. Future research should examine what features of virtual services would lead to optimal uptake and use across different users and stakeholders.

Decoding the Characteristics of Ecosystem Services and the Scale Effect in the Middle Reaches of the Yangtze River Urban Agglomeration: Insights for Planning and Management

Decoding the Characteristics of Ecosystem Services and the Scale Effect in the Middle Reaches of the Yangtze River Urban Agglomeration: Insights for Planning and Management

Service Selection under Uncertainty

Cloud computing has emerged as a popular computing paradigm, providing scalable and pay-per-use services to execute a variety of tasks. However, selecting the most suitable cloud services for a client can be challenging, as it involves taking into account the service characteristics and a set of client restrictions. In this paper, we formalize the problem of Service Selection under Uncertainty (SSuU) as an optimization problem. Our goal is to allocate tasks to appropriate cloud services while considering the probability of Service Level Agreement (SLA) violations and a set of client restrictions. We introduce an efficient dynamic programming approach to calculate the probability of SLA violations incrementally over time. We prove that the SSuU problem is strongly NP-complete, and propose an Integer Linear Programming (ILP) formulation and an Iterated Local Search-based algorithm for tackling it. To facilitate evaluation, we also introduce a set of benchmark instances for the SSuU problem. We extensively evaluate our proposed solutions on 94 input instances and compare them to the exact method (i.e., which always produces the optimal solution). Our results demonstrate that the metaheuristic approach is significantly faster and leads to exact solutions in the great majority of the evaluation scenarios.

Water Ecological Security Pattern Based on Hydrological Regulation Service: A Case Study of the Upper Hanjiang River

Water ecological problems involve flood, drought, water pollution, destruction of water habitat and the tense relationship between humans and water. Water ecological problems are the main problems in the development of countries all over the world. In terms of ecological protection, China has put forward the ecological red line policy. Water ecology is an important component of the ecosystem, and the delineation of the water ecological red line is an important basis for ecological protection. Based on ecosystem services, this paper tries to determine the red line of the water ecology space and tries to solve various water problems comprehensively. Based on the ecosystem services accounting method, the SWAT (soil and water assessment tool) model was used to simulate the spatial–temporal dynamic quantities of water purification and rainwater infiltration services in the upper reaches of the Hanjiang River. The basin was divided into 106 sub-basins and 1790 HRUs (hydrological response units). Water quality data taken from 8 sites were used to verify the simulation results, and the verification results have high reliability. The grid scale spatialization of water quality and rainwater infiltration is realized based on HRU. The seasonal characteristics of hydrological regulation and control services were analyzed, the red line of hydrological regulation and control in the upper reaches of the Hanjiang River was defined, and the dynamic characteristics of water ecological red line were analyzed. According to the research results, the water ecological protection strategy of the basin is proposed. The prevention and control of water pollution should be emphasized in spring and summer, the prevention and control of rain flood infiltration in autumn and winter, and the normal monitoring and management should be adopted in the regulation and storage. The results of this study can provide scientific reference for water resources management and conservation policy making.

Person-centered abortion care in public health facilities across four regions of Ethiopia: a cross-sectional quantitative study of client experiences.

Ethiopia has made remarkable progress in expanding access to and provision of comprehensive abortion care. However, complications due to unsafe abortion persist. As efforts to increase quality of comprehensive abortion care continue, evaluating service quality is critical. Although "women-centered" abortion care is a central component of Ethiopia's technical guidelines for safe abortion, research has mostly focused on access to care, availability of services, and meeting clinical criteria, rather than examining service quality from abortion clients' perspectives. This study assesses the quality of comprehensive abortion care (CAC) in public health facilities, from clients' perspectives, in four regions of Ethiopia to examine how person-centered care differs based on facility and service characteristics. We conducted 1,870 client exit surveys in 2018 using structured questionnaires with women who received induced abortion or postabortion care services from 76 public health facilities across four regions: Tigray, Amhara, Oromia, and Southern Nations, Nationalities, and People's. We operationalized person-centered care by mapping 30 indicators of quality to five of the six domains in the Person-Centered Care Framework for Reproductive Health Equity developed by Sudhinaraset and colleagues (2017): dignity & respect; autonomy; communication & supportive care; trust, privacy, and confidentiality; and health facility environment. We calculated descriptive, bivariate, and multivariable statistics to examine associations between service characteristics and person-centered care. CAC clients reported high levels of person-centered care, with exceptionally positive experiences for outcomes in the dignity and respect and trust, privacy, and confidentiality domains. However, there was notable room for improving client experiences across three domains: autonomy, communication and supportive care, and health facility environment. Client-reported quality outcomes differed significantly by diagnosis (induced or postabortion care), region, health facility type, and procedure type. Clients in Amhara, clients at tertiary and primary hospitals, and clients who received postabortion care reported lower levels of person-centered care. The positive experiences reported by comprehensive abortion care clients bolster evidence of the impact of the Ethiopian government's strategy to increase abortion access in the public health sector. However, notable disparities exist for key subgroups, particularly those seeking postabortion care and people visiting tertiary and primary hospitals. Quality improvement efforts should concentrate on improving abortion clients' autonomy, communication and supportive care, and the health facility environment. The Ethiopian Ministry of Health and its partners must dedicate resources to improve postabortion care quality, integration of reproductive health services within CAC, and pain management for MA clients as vital interventions.

Analisis Efektivitas Penggunaan E-Wallet dalam Pembayaran Digital Bagi Mahasiswa Program Studi Manajemen Bisnis Syariah UMSU

This research aims to determine the motives, impacts and experiences of FAI UMSU Sharia Business Management students in using E-Wallets for Digital Payments. Based on the results of observations and interviews based on this title, researchers found that there are many factors that influence students to use E-Wallets for digital payments, including: promos, ease of use, service features, security of the e-wallet digital product. Almost all provinces in Indonesia have touched digital e-wallet applications (OVO, Gopay, Link Aja, Flip, DANA, Shopeepay and so on). E-wallet users are increasing rapidly and are widely used by various groups, including students. Although e-wallet service providers offer a variety of products, not all of them are used by students. E-wallet is a digital payment transaction method that includes features such as balance top-ups, bill payments, inter-bank transfers, money withdrawals, and so on. The use of digital e-wallets is still dominated by payments for online transportation transactions, purchases via e-commerce, and food and beverage delivery services. Security is also one of the factors that makes students interested and interested in using E-Wallet. Meanwhile, the existence of a security verification system makes consumers feel protected regarding the security of their personal data information when using E-Wallet. One of them is by launching fingerprint and facial verification features to validate every transaction.

The effect of technology-based service characteristics on relationship quality in metaverse exercise services: a questionnaire survey of bicycle simulator users in Korea

BackgroundAs non-face-to-face contact has become a daily routine owing to the development of science and technology and impact of the coronavirus disease (COVID-19) pandemic, online technology-based services (TBSSs) have been expanding. Consequently, in virtual metaverse exercise spaces, the number of participants using TBSS is increasing. This study aimed to examine the effects of TBSS characteristics on the quality of the relationship between service providers and users of metaverse exercise services.MethodsThe participants were metaverse exercise service users in Korea, who were selected through purposive sampling (n = 254, 194 men, 61 women). A questionnaire survey was conducted to measure the participants’ TBSS characteristics (enjoyment, stability, usefulness, ease of use, and reliability) and relationship quality (satisfaction, trust, and commitment). We analyzed the frequency, validity, reliability, and descriptive statistics of the collected data. Moreover, correlation and multivariate multiple regression analyses were conducted.ResultsEnjoyment, stability, usefulness, and reliability of TBSS had positive effects on satisfaction; however, ease of use did not have a significant effect. In addition, enjoyment, usefulness, ease of use, and reliability of TBSS had positive effects on trust; however, stability did not have a significant effect. Furthermore, enjoyment and reliability of TBSS had positive effects on commitment; however, usefulness, ease of use, and stability had no significant effects.ConclusionsThis study provides metaverse exercise service providers with management strategies for attracting and retaining members. The results of this study could help develop effective TBSS and aid metaverse service companies facing a fiercely competitive environment.