IT Change Research Articles

The impact of IT change on corporate environmental violations: Toward information asymmetry and stakeholder theory

As an essential market player, corporations play a crucial role in achieving green and sustainable economic development, while information technology is vital in influencing corporate environmental decision-making. Therefore, using a sample of A-share listed companies in China from 2009 to 2021, we developed a measurement for IT change through computer-aided text analysis to investigate the impacts of IT change on corporate environmental violations. The key findings are as follows: (1) a 1% increase in external or internal IT change can reduce corporate environmental violations by approximately 0.139 and 0.204. (2) IT change influences corporate environmental violations through monitoring and knowledge acquisition mechanisms. (3) IT change significantly affects environmental violations in firms that are large in size, lack government supervision, and adopt cost leadership strategies. (4) IT change complements green credit policies and positively affects firms in non-green credit-restricted industries. To sum up, this paper contributes to understanding the factors that influence corporate environmental decisions and offers insights into promoting the construction of IT change.

Minimizing Business Disruption During Enterprise End-Point OS Upgrade while Maintaining a Robust Security Posture

The deployment of a major end-point operating system (OS) upgrade presents significant challenges for enterprise organizations, requiring a comprehensive strategy to minimize business disruption and maintain a robust security posture. Beyond the operational complexities of managing user productivity and application compatibility, organizations must also proactively address the critical security risks associated with such large-scale technology transitions. Cybercriminals often target organizations undergoing major IT changes, seeking to exploit vulnerabilities that may arise due to shifts in the OS architecture, user workflows, and security controls. This paper outlines practical strategies for executing successful OS upgrade projects that balance operational resilience and cyber risk management. Key focus areas include proactive management of end-point security, comprehensive contingency planning and rollback procedures, strategies to sustain productivity and business continuity, effective end-user training and communication, and valuable insights into the next- generation OS deployment. By focusing on these critical aspects, organizations can navigate major OS upgrade initiatives while preserving vigorous business operations, enhancing end-user experience, and safeguarding sensitive data and systems from costly security incidents.

Evaluation of Information Technology Governance Maturity Using COBIT 2019: A Case Study on the IT Security Industry

This study aims to evaluate the maturity of IT governance in the IT security industry using COBIT 2019. The assessment covered 13 COBIT 2019 domains, namely APO03—Managed Enterprise Architecture, APO07—Managed Human Resources, APO12—Managed Risk, APO13—Managed Security, APO14—Managed Data, BAI02—Managed Requirements Definition, BAI03—Managed Solutions Identification & Build, BAI05—Managed Organizational Change, BAI06—Managed IT Changes, BAI07—Managed IT Change Acceptance and Transitioning, BAI09—Managed Assets, BAI10—Managed Configuration, and BAI11—Managed Projects. The research methodology included observation, domain-based question formulation, RACI interviews, data collection, and question validation testing, with maturity calculation performed using appropriate formulas. Results indicate that most domains are at Level 2 (Managed), with significant contributions to maturity at Levels 3 and 4. Significant gaps were found between the current state and the desired maturity targets for many domains, such as APO03 and BAI03. The percentage contribution from Level 2 is the highest, while contributions from Levels 3 and 4 vary, with very low contributions from Level 5. The total maturity score is 2.49, with percentage contributions from Levels 2, 3, 4, and 5 being 74%, 26%, 11%, and 3%, respectively. Recommendations include improving processes to achieve Levels 3 and 4 across more domains and investing in training and development for relevant teams.

Balancing Agility and Control: A Comparative Analysis of Change Management in ServiceNow and BMC Helix

Abstract: This research paper presents a comprehensive comparison of the Change Management applications offered by ServiceNow and BMC Helix. The study examines key features, risk assessment capabilities, approval workflows, integration with other ITSM processes, and reporting tools of both solutions. By evaluating their strengths and weaknesses in managing IT changes, this paper aims to provide insights for organizations seeking to optimize their change management processes in increasingly dynamic IT environments.

Enhancing IT Change Management through Communities of Practice and Social Learning: A Case Study at a University

Enhancing IT Change Management through Communities of Practice and Social Learning: A Case Study at a University

Action learning within the Dutch public sector: tools for facilitators

ABSTRACT During an assignment as a change leader of a complex IT change program within a Dutch public government organization, I used action learning to develop and support the desired changes and to tackle the complex problems that usually accompany such a change program. During this action learning project, I took the role of facilitator and I devised and presented the initial conceptual tools and their application to two action learning sets. Subsequently, after proposing the idea of ⁣⁣applying action learning to problem solving, the program team members including the senior managers, were prepared to apply action learning as an integral part of the IT program. We formed two action learning sets, with around 10 persons in each set. One set consisted of diverse and multidisciplinary subject matter experts, and external IT suppliers who participated as program team members. Another set was made up of managers of delivering departments, who would take the lead in adopting the solutions developed by the software development and implementation program. To shape the action learning approaches and processes within the sets during the lifetime of the change program, I developed, and we used, seven instruments (MALS) based on progressive insights, and applied them within the sets for process, quality, and improvement based on progressive insight. This paper describes the seven instruments and explains how they were used within the project.

Factors of success in the change management process of IT programs

PurposeThe purpose of the article is to identify the factors of the success of the change management process in IT programs.Design/methodology/approachThe article presents the results of quantitative research conducted among 221 managers involved in the process of IT program management. In addition, to achieve the assumed goal, a factor analysis and cluster analysis were carried out on the basis of which a model of the relationship between success determinants and the change management process in the IT program was built.FindingsNine factors significant for the change management of IT programs have been identified. What is more, they illustrate 78.23% of all significant variables that may occur and significantly affect the success of the IT change program. In addition, it was indicated which factors have a significant impact on achieving the success of the program in individual sub-processes of the course of change.Research limitations/implicationsThe article identified 38 variables determining the success of an IT program as a result of a literature review. Secondly, the article responds to the call of Teubner (2018) for IT programs and Vuorinen and Martinsuo (2018) for programs of change.Originality/valueThe article complements the current theory with identified factors of success in the change management process in IT programs. In addition, the article presents recommendations for managers regarding the importance of the identified factors and their impact on the success of the program.

Digital transformation of international trade and logistics in the conditions of pandemics and military conflicts

The purpose of the publication is to provide a scientific and theoretical justification of the cause-and-effect relationships from pandemics and military conflicts to the acceleration of the digital transformation of international trade and logistics and the development of the IT segment in the world for these needs. It has been proven that the COVID-19 pandemic and military conflicts have accelerated and promoted the digital transformation of international trade and logistics, adapting them to the needs of life in a new social reality. It was established that the gaps in the digital transformation of business are related to the differentiation of the digital development phases of companies and the lack of a standardized approach to the functioning of a single digital platform for the implementation of IT changes. The interrelationship and influence of Industry 4.0 on the reformatting of international trade on the Trade 4.0 model is substantiated, and the role of the government in these processes is determined. It has been proven that the emergence of e-commerce retail logistics (e-logistics) is a consequence of the digitalization of international trade. Cyberattacks have been identified as key threats in the field of digital transformation of international trade and logistics during hybrid wars.

Measurement of IT Governance Capabilities Using COBIT 2019 in the Indonesian Business Sector

The Indonesian business sector uses information technology to support private, business, and governmental decision-making. However, there are problems with IT implementation, such as a weak Business Continuity Plan, a lack of change testing procedures, and insufficient project review activities. Utilising the COBIT performance model based on COBIT 2019, this study seeks to evaluate the IT governance of the Indonesian business sector. The chosen domains are BAI05 (Managed Organizational Change), BAI06 (Managed IT Changes), and BAI07 (Managed IT Change Acceptance and Transitioning). According to the results, BAI05 scored level 2 (90.6%), BAI06 scored level 2 (80.3%), and BAI07 scored level 2 (87%) respectively. Level 3 (78%) is where BAI07 falls short and needs to be improved. Following a set timeline, recommendations will be implemented once they have been approved by SM Innovation & Digital Transformation and Manager Innovation & IT Project Management in the Indonesian Business Sector.

Penggunaan COBIT 2019 GMO dalam Menyusun Pengelolaan Layanan TI Prioritas pada Transformasi Digital BankCo

The rapid advancement of digital technology causes fierce competition from digital-born companies to the incumbent ones, so they need to accelerate their digital transformation (DT). Prior research has found the influence of IT governance (ITG) mechanisms on organizational performance. (OP), mediated by DT. However, there is a need to identify the prioritized IT services management initiatives to support their DT. This case study is performed in BankCo using Design Science Research (DSR) and the latest ISACA’s framework of COBIT 2019 Governance & Management Objectives (GMO). The solution and implementation roadmap results are analyzed and designed based on interviews data and documents triangulation. There are three important initiatives BankCo namely DSS05 Managed Security Service, BAI06 Managed IT Changes, and BAI04 Managed Availability and Capacity. The estimated solution implementation increased BankCo’s maturity to 3.XY. This research contributes to the knowledge base regarding IT service management prioritization and provides practical implications for BankCo to enhance their DT, and the banking industry in general.

The Role of the Catholic Church against Changes and Threats to the Value of Work

The purpose of the article is to present the role played by the Catholic Church in Western Europe against civilization’s threats to the value of work in the context of Catholic social teaching. There are historical and contemporary changes and threats to the value of work. The importance of work was analyzed in terms of antiquity, the Middle Ages, during the nineteenth-century industrial revolution and in the era of contemporary IT changes. We present how the value of work was perceived, what role Christianity played and the position of the Catholic Church in relation to social changes and the progress of civilization. It was pointed out how socio-economic transformations and, above all, scientific and technical progress, influenced the threats regarding the personal dimension of work and the subjective role of a man. The evolution of the legal protection of the state against employees and employers, and the position taken by the Catholic Church in this matter were described. It has been shown that old and modern forms of work under the guise of facilities are a threat to the value of work and a human’s subjectivity. The analysis of the positions and documents of Catholic social science allowed us to show a change in the role of the Church, which, from the attitude of real influence in the nineteenth and twentieth centuries, became directed in the 21st century to strengthen active attitudes in the work environment among Catholics. It expects the sensitivity of conscience and open brotherhood, and adopts an attitude of charity and committed action for the benefit of the economically excluded and people deprived of decent work.

Performance Evaluation IT Governance on Universities: COBIT 2019 Approach with Measurement Capability Levels

The utilization of the Peoplesoft Campus Solution (MyUMN) technology, which has become excessively outdated, necessitates an evaluation, development, and rejuvenation of MyUMN to address any occurring issues with definitive solutions. An assessment of the Information Technology governance capability level is carried out using the COBIT 2019 framework. This research focuses on the following specific objectives: BAI03 (Managed Solutions Identification and Build), BAI06 (Managed IT Changes), and BAI07 (Managed IT Change Acceptance and Transitioning). The measurement results reveal that the capability levels for all three objectives are at level 2, while the targeted capability level is at level 4. Consequently, there exists a gap between these two levels. Recommendations encompass prioritizing the documentation of application development and conducting routine reviews of all completed change requests to ensure the alignment of change requests

Factors for Fractional CIO engagement success

As small- to medium-sized enterprises struggle with IT management, an increasing number appoint Fractional CIOs, i.e., CIOs that work part-time for multiple organizations simultaneously. We use Q-methodology to empirically evaluate the relative importance of factors for Fractional CIO engagement success and find that trust, top management team support, and the Fractional CIO's integrity are most important. Further, we identify three groups of Fractional CIOs: Strategic IT Advisors, Full-ownership CIOs, and Change Agents. Our results guide organizations when hiring and working with Fractional CIOs and provide the basis for further research on Fractional CIO archetypes.

Information Technology Governance Analysis Using The COBIT 2019 Framework at XYZ Institution

Information technology governance has become an essential part of most companies. The use of information technology is not only limited to companies but also educational institutions. Information technology capabilities must keep pace with the times to help achieve process efficiency. Return on investment in information technology is an important consideration, so an assessment of information technology governance needs to be carried out. This study aims to determine how well information technology at the XYZ institution supports companies in doing their business. The COBIT 2019 framework is used in this research to achieve good information technology governance by showing how information technology can be aligned with the business. The study results show that the BAI03 Managed Solutions Identification and Build, BAI07 Managed IT Changes Acceptance and Transitioning, BAI10 Managed Configuration, DSS01 Managed Operations, and DSS05 Managed Security Services processes were found to be priority processes for XYZ institution. Using the COBIT 2019 design factor toolkit, the DSS01 process has a target capability level of 4, while the BAI03, BAI07, BAI10, and DSS05 processes have a target capability level of 3. Each priority process was found to have a capability level of level 1, resulting in a gap in the capability level between the current capability levels and the target capability level. The BAI10 process has the lowest capability level among the five priority processes with a partially rating of 20%.

A Foundation for Archival Engineering

Archives comprise information that individuals and organizations use in their activities. Archival theory is the intellectual framework for organizing, managing, preserving and access to archives both while they serve the needs of those who produce them and later when researchers consult them for other purposes. Archival theory is sometimes called archival science, but it does not constitute a modern science in the sense of a coherent body of knowledge formulated in a way that is appropriate for empirical testing and validation. Both archival theory and practice are seriously challenged by the spread and continuing changes in information technology and its increasing and increasingly diverse use in human activities. This article describes problems with and controversies in archival theory and advocates for a reformulation of concepts to address the digital challenge and to make the field more robust, both by addressing the problems and by enriching its capabilities by adopting concepts from other fields such as taxonomy, semiotics and systemic functional linguistics. The objective of this reformulation is to transform the discipline on the model of modern scientific method in a way that engenders a new discipline of archival engineering that is robust enough to guide the development of automated methods even in the face of continuing and unpredictable change in IT.

Attaining Individual Creativity and Performance in Multidisciplinary and Geographically Distributed IT Project Teams: The Role of Transactive Memory Systems

Contemporary IT project teams demand that individual members generate and implement novel ideas in response to the dynamic changes in IT and business requirements. Firms rely on multidisciplinary, geographically distributed IT project teams to gather the necessary talent, regardless of their locations, for developing novel IT artifacts. In this team context, individuals are expected to leverage dissimilar others’ expertise for creating ideas during idea generation (IG) and then implement their ideas during idea implementation (II), known as the IGII process. Although much has been done to explain individual creativity, the extant literature offers little theoretical understanding on how to address the double-edged effects of dispersions in both functional expertise (ExpDisp) and geographical locations (GeoDiss)—the two defining characteristics of multi-disciplinary, cross-locational IT project teams—on individual creativity and subsequent performance. Drawing on the IGII framework, we propose transactive memory systems (TMSs) as a plausible team-level solution to tackle the challenge. With a multi-wave multi-level dataset from 141 members and their supervisors from 35 IT project teams, we found that team-level TMS and GeoDiss interactively moderate individual-level IGII processes in multi-disciplinary geographically-distributed IT project teams during both II and IG, but in qualitatively different ways.

A FUZZY AHP ANALYSIS OF IT OUTSOURCING MONITORING IN PUBLIC ORGANIZATIONS

Current literature on information technology points to a scenario where resistance to change must be considered in all IT implementation processes. However, there is no consistency in the extant literature about the interplay among the several triggers to resistance to change in IT. This paper aims at surveying the literature and investigating their roles in IT change management. Fuzzy AHP (Analytical Hierarchical Process) is used to provide greater flexibility in understanding the answers. The results point to two main sets of behaviours (intrinsic and extrinsic), which find support from other management fields. This paper contributes to the literature by showing that contrary to what was formerly believed, resistance to change in IT is not as much linked to technical aspects but to personal and team-level causes. As a methodological contribution a weighting scheme to fuzzy AHP is introduced, to cope with varying degrees of information across teams, in order to add an improvement in the method used, aiming at a better precision in the results.

PERANCANGAN TATA KELOLA TEKNOLOGI INFORMASI DENGAN MENGGUNAKAN FRAMEWORK COBIT 2019 PADA PT JWT GLOBAL LOGISTICS INDONESIA

PT JWT Global Logistics Indonesia is company in logistic field (cargo services, freight forwarding, export and import). Utilization of information technology in this company has not fully played a role in achieving company goals. Therefore, the design of information technology governance using COBIT 2019 framework to overcome these problems. This research starts from literature study and reach out the problem at PT JWT Global Logistics Indonesia. The next step is using COBIT 2019 framework that is understand the enterprise context and strategy, determine the initial scope of the governance system, refine the scope of the governance system, and conclude the governance system design which results in governance design in the form of value for 40 core models. COBIT 2019 measures each core model with design factor toolkit. Each design factor contains a statement that is tailored to the enterprise’s condition. Core model which has target of capability level of 4 is APO03 Managed Enterprise Architecture, APO12 Managed Risk, BAI06 Managed IT Changes and DSS01 Managed Operations.

원격근무자의 자기효능감에 관한 연구

COVID-19 pandemic has affected every part of our daily lives and also business landscape. In firms, the adoption of remote work system has been sharply increasing and therefore it becomes important to understand how firms can effectively design and manage remote work system. In response to the increasing needs for research on remote work system, this study examined the role of self-efficacy in remote work environment. On the basis of Bandura(1986)’ 4-factor model of self-efficacy and Staples et al. (1999)'s study on the the self-efficacy in virtual organization, this study defined remote work experience, observation of supervisor’s remote work experience, fear of IT change, and supervisor coaching as the antecedents of self-efficacy in remote work environment. In addition, we examined whether trust in supervisor affects the relationship between supervisor coaching and self-efficacy. Using survey data we obtained from 463 workers who have remote work experiences, we found that remote work experience and supervisor coaching have a positive effect on self-efficacy, while fear of IT change has a negative effect on self-efficacy. We also found that the positive effect of supervisor coaching on self-efficacy becomes greater when workers have a trust in supervisor. This study confirmed that worker’s own remote work experience is the major determinant of self-efficacy in remote work environment. This study also found that supervisor’s role is very important in developing workers’ self-efficacy by exhibiting role behavior, giving coaching, and building supervisorworker trust.

A foundational framework for agile enterprise architecture

PurposeThe application of agility principles and methodologies on Enterprise Architecture (EA) is a promising field. This paper aims to provide an in-depth study of the Agile Enterprise Architecture (AEA) by studying EA practitioners’ perspectives to propose a foundational framework for AEA.Design/methodology/approachThe authors formulate a foundational framework that defines the AEA motivators, enablers and blockers using the agile manifesto as one of the AEA enablers where a total of 156 EA stakeholders with at least one year of experience in enterprise architecture were surveyed, and a set of hypotheses was analyzed and tested based on the proposed framework. The authors also develop a quantitative method to evaluate the agility index of the EA based on the introduced framework.FindingsThe research results show with significance that enterprise architects perceive positively the application of the agility methodologies on the enterprise architecture. This perception is primarily affected by the enterprise size, the EA dependency and the agile methodologies awareness. The findings also indicate that AEA is primarily motivated by the Business and IT Change Ready and Responsive EA. Finally, an EA Agility Index (EAAI) was designed to assess the agility application of the EA based on the three forces, i.e. motivators, enablers and blockers.Research limitations/implicationsBecause of the chosen research approach and the sample size, the research results may lack generalizability. Also, EAAI designed was not thoroughly tested.Practical implicationsThe paper includes implications for the design and development of an EA Agility Index, and the need to increase the awareness of the agility methodologies to overcome the blocker of the unfamiliarity with the agile methodologies implying that the current business models in enterprise must be more aligned with the agile methodologies.Originality/valueWhile there are efforts to develop AEA frameworks, one of the major findings of the literature review conducted is that there is evident research gap in the literature on the perception and associated factors of the EA stakeholders on having an agile enterprise architecture. This paper attempts to fill this gap.