Department Store Research Articles

Optimizing Customer Retention in Modern Retail: The Role of Customer Experience and Relationship Quality

The customer's position is the spearhead of business, including modern retail, for this reason, this research aims to find ways to optimize customer retention in modern retail with the role of relationship quality, and customer experience in Ramayana department stores. The population in this study were customers of Ramayana department stores in the DKI Jakarta area. The sampling technique used proportional random sampling with a sample size of 400 customers of Ramayana department stores. The data analysis method used in this research is path analysis using JASP software. This research produces conclusions 1). Relationship quality is proven to have a positive and significant influence on Customer Experience at Ramayana Department Store. 2) Customer Experience is proven to have a positive and significant influence on Customer Retention at Ramayana Department Store. 3) Relationship quality has a positive effect on Customer Retention through Customer Experience as full mediation at Ramayana Department Store.

Pengembangan Proyek Sistem Informasi Penjualan Laptop Berbasis Web pada Bless Computer

With the use of information technology today, business actors in managing their business utilize technology with marketing media that are currently many such as online stores that can market their products widely so that sales increase. Bless Computer is one of the stores that sells laptops, computers, and various computer accessories. In its business practice, the store has not utilized online media in all aspects of the store. The current store sales system is desktop-based and the stock of goods in the store is still manual so an information system is needed for online and offline business processes. From the problems studied, the author concludes to create a web-based sales system that is applied with PHP programming language and MySQL database. The design of this system is also supported by a software development method known as the Software Development Life Cycle (SDLC) waterfall model to facilitate the planning process, stages of making, and testing of the system created. The results of the research obtained are the Bless Computer store laptop sales website which is made as attractive as possible and contains information about the Bless Computer store so that it is easily known by many people to purchase laptops and accessories more easily to increase sales.

Perception of Brand Image Regarding to Brand Shopping Bags of Designers Brand Products

This study aimed to study the perception of brand image by consumers through shopping bags of world-class fashion brands such as Chanel, Gucci, Christian Dior, Celine, Furla. The data was collected using questionnaires from respondents who Aged between 25-45 years in Bangkok A total of 400 respondents were divided equally into males and females. The sample was selected using convenience random sampling from respondents who came to purchase products in department stores in Bangkok. The results of the study found that Respondents had a high level of awareness of brand value in terms of utility. As for the emotional and expressive aspects of brand value, It was found that respondents had a moderate level of perception of brand value. As for the results of the study of perceptions of the brand identity image displayed on shopping bags, it was found that the brand identity image has three components: functional benefits, symbolic benefits. and the benefits of the experience of using the product Its distinctiveness is at a moderate level.

포스트 팬데믹에서 백화점 화장품 소비자 구매행동 변화가 백화점 화장품 판매직의 조직몰입에 미치는 영향

Since the onset of the pandemic, there have been noticeable shifts in consumers’ purchase behaviors. These changes have had a significant impact on sales workers, especially in the department store cosmetics sector. Amidst these circumstances, cosmetic sales workers have been encountering challenges stemming from the shifts in consumers' purchasing behaviors. In this context, this study aimed to investigate the impact of sales workers' perceptions of these changes in consumers' purchasing behaviors after the pandemic on organizational commitment among department store cosmetics sales workers. Additionally, it sought to uncover the relationships that could influence these effects through the mediating role of cognitive flexibility. To accomplish this, a questionnaire survey was administered to 555 department store cosmetics sales workers between June 20 and July 20, 2023. To ensure the validity of the study, a research model was tested, using SPSS WIN 25.0. This study investigated whether changes in consumers' buying behavior (independent variable) affected department store cosmetics sales workers' organizational commitment (dependent variable), and whether cognitive flexibility played a mediating role in this relationship. The study found that shifts in consumers' purchase behavior had a statistically significant negative impact on organizational commitment. However, cognitive flexibility was identified as a mediator in the relationship between changes in consumers' purchase behavior and sales workers' organizational commitment. In other words, as sales workers become less aware of changes in consumers' purchase patterns and enhance their cognitive flexibility, their organizational commitment increases. These findings are expected to assist cosmetics businesses in swiftly adapting to new environments, while also enabling sales workers to enhance their organizational commitment by developing cognitive flexibility. Additionally, in the post-pandemic era, it is anticipated that cosmetics businesses will remain competitive and continue to grow by implementing customized strategies and leveraging the competence of their sales workers in response to rapidly changing business environments.

Housing Development and Union Wages: Waitresses and Saleswomen Living in San Francisco’s Tenderloin, 1910-1941

Tenderloin housing built after the 1906 earthquake and fire is the focus of a qualitative study linking the achievement of union wages by waitresses and saleswomen to their ability to afford comfortable housing in the years between 1910 and 1941. Paul Groth’s research on downtown districts supplying workforce housing between 1880 and 1930 provides the foundation. Information from the Hotel Employees and Restaurant Employees International Union and the Department Store Employees Union Local 1100 archives at San Francisco State University’s Labor Archives and Research Center provided information about wages and work conditions. A 1941 Waitresses Local 48 roster of members’ names and addresses shows that after achieving union wages, women who lived independently of larger family households could afford well-built and comfortable mid-priced hotel rooms or efficiency apartments.

Dual Value of Delayed Incentives: An Empirical Investigation of Gift Card Promotions

Problem definition: Gift card promotions offer a tiered incentive (a gift card) to customers for purchasing regularly-priced products, with higher expenditure receiving a larger incentive. We empirically investigate the impact of gift card promotions on customer purchase behavior by collaborating with a major U.S.-based department store that targets gift card promotion emails on its online channel. Methodology/results: We use a collection of discontinuities in the retailer’s targeting policies and corresponding fuzzy regression discontinuity designs to estimate localized causal effects of the gift card promotion. We find that gift card promotion provided to customers whose most recent purchase was 4 and 13 months ago, respectively, increased their purchase probability by 11.24% and 26.64%, and their average expenditure by 9.53% and 1.9%, respectively. Overall, the gift card promotion generated, on average, $100K in incremental sales per promotion from these customers alone. Furthermore, the promotion induced customers to seek out products from niche categories and increased spending on high-end brands. Gift card promotion emails also had a dominant advertisement effect, that is, customers who received the gift card promotion email increased expenditure even if they did not participate in the promotion. Managerial implications: (i) Gift card promotions are a viable strategy to boost short-term sales and to alter the distribution of the types (brand, category) of purchased products. (ii) Retailers should optimize gift card promotion tiers based on the tradeoff between increased customer expenditure and promotion expenses and consider the advertisement effect when targeting the promotion emails. (iii) Contrary to popular belief, retailers benefit from customers’ redeeming gift cards because they spend more due to the gift card, validating the dual value of the delayed incentive. Supplemental Material: The online appendix is available at https://doi.org/10.1287/msom.2022.0218 .

Legal Aspects of Using AI Chatbots in Business Support Services by PT Matahari Department Store

Legal Aspects of Using AI Chatbots in Business Support Services by PT Matahari Department Store

Enhancing Customer Satisfaction in Indonesia Through Brand Image, Price, and Service Quality

This study examines the effects of brand image, price, and service quality on customer satisfaction at Matahari Department Store in Sidoarjo. Using a quantitative, descriptive approach, data were collected from 96 customers through questionnaires and analyzed with SPSS Version 22. The findings indicate that all three factors—brand image, price, and service quality—significantly and positively influence customer satisfaction. These results suggest that enhancing these elements can improve customer satisfaction, highlighting the need for Matahari Department Store to continuously refine its branding, pricing, and service strategies. Highlights: 1. Significant Impact: Brand image, price, and service quality affect customer satisfaction.2. Data Collection: 96 customer responses analyzed with SPSS Version 22.3. Strategic Focus: Improve branding, pricing, and service to boost satisfaction. Keywords: Brand Image, Price, Service Quality, Customer Satisfaction, Retail

Exploring the impacts of ecommerce activities on the spatial resilience of warehouse clubs: the role of retail agglomeration

PurposeAs ecommerce becomes more prevalent, traditional brick-and-mortar retailers such as warehouse clubs (WCs) face the challenging task of maintaining and growing their customer base. This study aims to unravel the combined impact of retail agglomeration and ecommerce activities on consumer foot traffic (also referred to as “footprint”) at WC stores, placing an emphasis on the locational strategies adopted by WCs in this evolving retail landscape.Design/methodology/approachMobile-based customer foot traffic data for Costco, a major U.S. WC chain, is sourced for our analysis. We use Principal Component Analysis (PCA) to identify dimensions of general merchandise (GM) and narrow-range merchandise (NM) retail agglomeration. Two-stage least squares (2SLS) regressions are used to explore how the intensity of ecommerce activities and WC locational choices within retail agglomerations impact WC foot traffic.FindingsOur analysis highlights a notable decline in WC store visits attributable to both GM and NM ecommerce activities, with GM ecommerce presenting a more significant competitive challenge to WCs. Regarding retail agglomerations, proximity to GM clusters that include a diverse range of supercenters, department stores, and club stores, is associated with an increase in WC customer visits within their vicinity. In contrast, the influence of NM agglomerations is mixed; clusters adjacent to grocery stores lead to higher WC customer traffic compared to those focused on other specialized stores. These findings underscore the strategic importance of location in mitigating the adverse effects of ecommerce competition. Additionally, our study uncovers intricate dynamics between GM and NM retail clusters and ecommerce activities, demonstrating varied impacts on WC customer footprint.Research limitations/implicationsAccess to customer footprint data illustrates the potential of this data source for retail decision making and researchers. Our analysis is limited to one chain, notably Costco.Practical implicationsOur findings underscore the need for retailers to adeptly navigate the evolving retail landscape, including the confluence between physical and digital retail environments, to secure future success. In particular, our results emphasize the benefits of locating stores within mixed retail agglomerations and underline the need to consider the broader retail landscape in location decisions.Social implicationsThe rise of ecommerce in the U.S. has reshaped consumer behavior and altered local shopping districts’ communal dynamics. This change may spur policy interventions to help physical stores compete with online retailers, emphasizing the importance of retail diversity and community-centric environments to sustain communal retail interactions amidst digital advancements.Originality/valueThe paper makes use of a unique dataset to provide a first assessment of the combined effects of retail agglomeration and ecommerce activities on consumer foot traffic for WC retailers. Thus, this paper provides insights into the impacts on consumer shopping behavior from the dynamic interactions between physical retail clusters and online shopping behaviors.

Market Orientation and Firm Performance on Department Stores

Market Orientation and Firm Performance on Department Stores

‘The poor man’s overdraft’: a longer history of Australian retail credit

Most histories of Australian cultural life pin the start of consumer credit’s popularity to the 1950s and the heady days of the early long boom. This article reveals the longer history of consumer credit in Australia. Middle-class Australians have long made use of forms of credit provided by retailers such as monthly accounts to supplement their incomes, take advantage of special offers, deal with unexpected expenses, or indulge impulsive desires. Those with more limited and less regular incomes, working-class families unable to secure credit from banks or department stores, also became enmeshed in credit culture, but through a different route. An early form of retail credit – the cash-order system – played a crucial role in preparing working-class consumers for the postwar boom in credit culture. Emerging at the beginning of the twentieth century, the cash-order system provided a bridge between older forms of working-class retail credit such as the tick and the slate, and modern forms such as the department store budget accounts that would become widely available after the Second World War.

Deteksi Kesehatan Keuangan Industri Department Store Selama Periode 2020 – 2022 Menggunakan Financial Discriminant Models Altman Z-Score

This study aims to determine the condition of the company's financial health during the 2020-2022 period. The sampling technique used is purposive sampling. This research was conducted on department store companies. The data used in this study is secondary data obtained from the websites of each company. This research tries to find the factors causing the decline in the company's liquidity level through the company's financial report data during the 2020-2022 period, based on the research conducted several factors were found to be the phenomenon of a decrease in the level of sales that occurred due to the impact of social restrictions large-scale so that it affects the company's sales level and disruption of the company's cash flow. From the results of the research conducted, the authors hypothesize several solutions that other similar companies can use in dealing with the impact of the crisis, some example is to create new market options that utilize technology such as increasing market networks and dividing the ratio of direct sales and indirect sales. Research results and theoretical implications obtained by the authors are expected to be used for the next 2-3 years after the crisis ends.

EXPRESS: Group or Individual Sales Incentives? What Is Best for Brand-Managed Retail Sales Operations?

This research studies sales force incentive compensation in Brand-Managed Retail (BMR) operations, which are particularly prevalent in high-end department stores and vertically integrated retailers. In particular, the research explores how a brand’s strength may affect the relative benefit to a brand from using individual versus group incentives for motivating its salespeople in BMR settings. The authors investigate this issue using a theoretical principal-agent model consisting of a risk-neutral firm employing multiple risk-averse salespeople. Interestingly, they find that a group incentive is more beneficial to a weaker brand than to a stronger one. Furthermore, the authors find empirical support for their theoretical findings from an analysis of sales compensation data from BMR operations in two different settings. The research findings suggest that managers should factor in the brand’s strength when deciding on the optimal salesperson compensation structure in BMR settings.

The relationship between consumer experience, image perception, and word-of-mouth intention in standalone pop-up stores and pop-ups within department stores

The relationship between consumer experience, image perception, and word-of-mouth intention in standalone pop-up stores and pop-ups within department stores

Pengaruh Gaya Kepemimpinan Transformasional, Budaya Organisasi dan Kecerdasan Emosional terhadap Kepuasan Kerja pada Karyawan Toserba Mayga Kabupaten Brebes

This research aims to determine the influence of transformational leadership style, organizational culture and emotional intelligence on employee job satisfaction. This research was conducted at the Mayga Department Store, Brebes Regency, using a purposive sampling technique. The sample in this study consisted of 100 respondents obtained from distributing questionnaires. This testing stage consists of instrument testing consisting of validity and reliability tests, model testing and hypothesis testing using IBM SPSS 23. Based on the research results, it shows that transformational leadership style has a positive and significant influence on job satisfaction. Organizational culture also has a positive and significant influence on job satisfaction. However, emotional intelligence has no effect on job satisfaction.

ANALYSIS OF STOCK RETURNS BEFORE AND AFTER EID AL-FITR 2023 (EVENT STUDY ON SHARES OF DEPARTMENT STORE COMPANIES LISTED ON THE INDONESIA STOCK EXCHANGE)

The purpose of this study is a type of quantitative research with the aim of determining Stock Return before and after Eid al-Fitr in 2023. This study was conducted in 2023 with an observation period of 30 days, consisting of 15 days before and 15 days after Eid al-Fitr. This sample is taken from shares of companies in the Department Store industry listed on the Indonesia Stock Exchange (IDX). The type of data used in this study is quantitative data with skunder data sources obtained from www.financeyahoo.com. The data analysis tools used in this study are normality test and paired sample t-test. Based on the results of data research using the Statistical Package for the Social Science (SPSS) version 29, it shows that there is no significant difference in stock returns on Department Store company stocks before and after Eid al-Fitr in 2023.

Application of Consignment Sales Accounting for Ardiles Brand Shoes at PT Ramayana Bali Mall in Ponegoro

Ramayana Bali mall is a retail company engaged in the department store which has many branches in Indonesia. In addition to department stores that sell clothing products such as clothes, Ramayana also has a supermarket or supermarket that sells daily food neds this study aims to mall complies with financial accounting standards. The type of research used in this study is a qualitative descriptive approach. This study uses interviews and documentation of the parties responsible for recording consignment accounting. Based on the application of consignment accounting based on financial accounting standards, it can be concluded that PT. Ramayana Bali Mall hos not fully implemented consignment sales recording repots based on financial accounting standards in the income statement. We recommend that you record the sales of the consignment based of financial accounting standards, namely recording with a separate method to make it easier to calculate the profit obtained from the sale of the consigment

House Type Specification for Housing Development Project Using Machine Learning Techniques: A Study From Bangkok Metropolitan Region, Thailand

Specifying the house type of a housing development project is extremely necessary. However, the determination of a project type nowadays has become a delicate matter, requiring the expertise and knowledge of seasoned project developers. This study aimed to apply four machine learning techniques: Decision Tree, Random Forest, Gradient Boosted Tree and Ensemble Classifier, to analyze the data from 179 housing estate projects collected from market reports of real estate companies in Thailand, with a focus on selecting projects with average monthly sales rates that are higher than the average of all acquired projects. This process resulted in a reduced dataset of 59 projects, including 31 townhouses, 22 single-family houses, and six semi-detached houses. As a result, the Ensemble Classifier model has the highest accuracy of 90.91%. The factors most influential in identifying the type of project are the distances from a main road, sky train station, bus station, hospital, and department store. Single-detached house projects are suitable for locations with high potential. The ideal location should be in proximity to a main road, bus station, department store, and hospital. In addition, townhouse projects are ideal for medium-potential locations that are not near shopping malls, but still require proximity to a hospital, sky train station, or bus station. Ultimately, semi-detached house projects are ideal for medium-potential locations that require proximity to a main road for convenient access to sky train station or public transportation, depending on the specific context.

Consumer Preference towards Organised Retail Stores

This research article explores the rise and impact of organized retail stores in the modern market. Organized retail, characterized by standardized operations, large-scale management, and diverse product offerings, has revolutionized the shopping experience for consumers.The article highlights the various formats of organized retail stores, including supermarkets, department stores, and specialty stores. These stores offer convenience, a wide range of products, and professional sales techniques, attracting customers through strategic marketing and promotions.However, organized retail also faces challenges like intense competition, evolving consumer behavior, and high operational costs. To thrive, these stores must adapt by providing personalized services, incorporating new technologies, and offering unique products.Furthermore, the article examines the impact of organized retail on the broader economy. It creates job opportunities, generates tax revenue, and fosters economic growth. However, concerns regarding the impact on traditional small businesses and local communities require consideration.In conclusion, organized retail stores offer a multitude of benefits for consumers, businesses, and the economy. By acknowledging the challenges and fostering a balanced approach, this sector can ensure its continued success while minimizing potential drawbacks.

Addie Model-Based Training Management As An Effort To Improve Employee Competence (Case Study At Ramayana Department Store Salatiga)

The purpose of this study is to investigate how Ramayana Department Store Salatiga has implemented training management using the five stages of the ADDIE model: analysis, design, development, implementation, and evaluation. An exploratory qualitative method was employed in this investigation. Interviews with many Ramayana Department Store resource people were done. Five individuals served as the study's resources: the head office, the store manager, the HR supervisor, the consignment team, and the employees. Based on the study's findings, Ramayana has implemented training management using ADDIE in line with many stages, including analysis, planning, development, implementation, and assessment. In order to ensure that this training supports Ramayana's vision and goal, it is necessary to design a few stages, namely the implementation and assessment stages. Ramayana has performed training to the fullest extent possible at each level.