The article aims to explore the role and essence of organizational barriers that arise in the process of communication within enterprises. It is established that organizational communication is the process of exchanging information and ideas within an organization with the goal of achieving common objectives. Among the five dimensions of organizational structure, organizational centralization and formalization are identified as crucial for enhancing communication efficiency. It is demonstrated that the main organizational barriers in the communication process, stemming from incorrectly defined centralization scales, include the presence of excessive information resources at the top management level, lack of complete information at the operational level, underutilization of human capital at middle and lower management levels, a significant volume of incomplete information, the need to address operational tasks at the top management level, and low levels of organizational independence for lower-level units. Communication barriers associated with excessive formalization encompass the inability to provide unofficial explanations for discrepancies, limitations on the use of knowledge, obstacles to changes and innovations, barriers to integrating employees and organizational units into the communication process, and restrictions on communication with the external environment. Survey results confirm that an excessive level of centralization leads to a spiral of dependency, increasing pressure on lower management structures and further centralization of management. Decentralization ensures the accuracy of decision-making, bringing decision-making closer to the point of problem occurrence, and allows top management to focus on resolving strategic issues. Formalization has a positive impact on the communication process of organizations in the early stages of development and growth. It organizes the flow of information and contributes to its standardization, facilitating the coordination of communication among network participants. The occurrence of barriers to excessive formalization in the communication process depends on the size, maturity, and diversification of the activities of individual organizations.
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