Causes Of Satisfaction Research Articles

Specialty Satisfaction of Senior Specialists of a Tertiary Level Medical Teaching Institution

Introduction: Like any other professions specialty satisfaction is an important factor for quality service in the healthcare institutions also. There are different reasons of satisfaction and dissatisfaction in different age group, gender and types of specialties. Aim of this study was to evaluate the satisfaction and dissatisfaction of the senior specialists on their own specialties. Methodology: It was a questionnaire based survey. Sample size was 45. Specialists have more than 5-year experience were included in this study. Reasons of selecting the specialty, causes of satisfaction or dissatisfaction were included in the questionnaire. Level of satisfaction was documented by Satisfaction with Life Scale (SWLS) guideline. Non-judgmental or neutral participants were excluded from the study. Chi-square test was done for the significance tests for categorical data. Result: Satisfaction level was very high (93%) and was equally distributed in both the genders. Among the participants 29 (65%) were male and 16 (35%) were female. Key reasons of selecting the specialty were scope to teach (44.44%), scope to treat patients (33.33%) and duration of the course (26.67%). Main causes of satisfaction were less physical / mental stress (21.92%), student / patient satisfaction (17.81%) and scope of job / family time balance (16.44%). The most important fator for specialist dissatisfaction was less time to work-family imbalance (26.09%). Conclusion: Selecting the specialty is an important decision of life. Spending time with family is desirable for the specialists and lack of work-family imbalance can lead to high level of dissatisfaction.

Successful emergency medical service training with virtual field trips using video during the COVID-19 pandemic: the Official Development Assistance Project in Uzbekistan

Purpose: The coronavirus disease 2019 pandemic saw many restrictions on the provision of emergency medical service (EMS) training through actual field trips (AFTs), requiring a search for alternatives. This study aimed to assess trainees’ reactions to virtual field trips (VFTs) and determine the characteristics of instructional design for successful VFTs using edited videos and expert interviews.Methods: This study evaluated Uzbekistan trainees’ reactions to the VFT of EMS training using questionnaires in three categories: satisfaction, relevance, and engagement. Factors of satisfaction and dissatisfaction were identified through open-ended questions.Results: A total of 286 trainees responded to the survey during 15 educational sessions conducted from 2020 to 2022. The trainees’ responses to the VFT were positive. Overall mean scores were 4.65±0.49, 4.63±0.50, and 4.63±0.50 out of 5 points for satisfaction, relevance, and engagement, respectively. The trainees reported that the most interesting and helpful videos concerned the introduction of an EMS training curriculum and the observation of training facilities, such as the simulation centers of educational institutes. The leading causes of satisfaction were (1) authenticity of the VFTs, (2) easy-to-understand content, and (3) relevance to the job. The trainees suggested that Uzbek or Russian voice-overs would be better than subtitles in the video clip for focusing on VFT.Conclusion: In situations where AFTs are not available, VFTs using edited videos and expert interviews are a good alternative to EMS education. Based on these results, it is possible that AFTs could be replaced by VFTs using qualified videos with designed instructions as a distance learning method under specific conditions.

Effects of crises and neoliberalism on Spanish social workers: coping with meaningfulness, dissatisfaction, and withdrawal

ABSTRACT This study aimed to examine some components of job satisfaction, work meaningfulness, and job dissatisfaction in social workers from governmental (GO), private (PO), and third sector (TSO) organisations. The study analysed the responses provided by 35 Spanish social workers concerning various work components that generate satisfaction, meaningfulness or dissatisfaction in them. The thematic analysis of their comments, grouped into job demands, job resources, and job crafting, revealed components that produce satisfaction and meaningfulness (the profession itself and coworkers’ support) and others that provoke dissatisfaction (overload, working conditions, and salaries). Similarities among the three organisations were found in the causes of satisfaction and meaningfulness. Differences were found concerning dissatisfaction: PO and TSO participants consider themselves precarious workers in terms of their overload, working conditions, and salaries; compared to them, GO social workers are considered privileged in these three components, so all participants want to work in a GO. These circumstances have been aggravated by the neoliberal policies implemented to confront the successive crises. Social workers carry out multiple coping strategies, including practices of resistance, to encourage satisfaction and meaningfulness, minimise dissatisfaction, and avoid or postpone withdrawal.

An empirical study on career gratification among college bibliognosts

Every profession has got certain aspects conducive for job satisfaction. At the same time it has other aspects that lead to dissatisfaction, librarianship is no exception. If it is possible to isolate the factors of dissatisfaction, attempts can be made either to change the dissatisfying conditions or to reduce their intensity so as to increase the holding power of the profession. The service quality of the professionals mainly depends upon their commitment, willingness to work and mental satisfaction in the job that they perform. In industrial sectors a satisfied employee is productive employee of the organization. Similarly, in the library set up, a satisfied librarian is regarded as the productive professional. Satisfied librarian not only renders the quality service to the users, but also improves commitment to the library in which he/she serving and contributes one’s might to its image building. The study was conducted to identify the perceived area and cause of satisfaction among the college librarians and, find out how these librarians are managing their satisfaction and then identify the support system available. This study analyses the assessment of job satisfaction among the selected college librarians in Tirunelveli District, in which 180 questionnaires collected and tabulated using statistical tools. The present examination uncovers that the College Librarians have accomplished moderate occupation fulfillment in their present condition.

Why Satisfied Consumers do not Repurchase ? The Perspective of Attribution Theory on Repurchase Intention

Satisfied consumers may switch to another brand instead of repurchase. This study focused on whether the cause of satisfaction is attributed internally or externally and how these attributions can influence the repurchase intention differently among Korean consumers. The data set of 198 respondents were collected on internal and external attribution, knowledge, switching cost, and repurchase intention. The findings indicated that internal attribution did not mediate between consumer satisfaction and repurchase intention ; whereas, external attribution mediated between consumer satisfaction and repurchase intention. Second, consumers with high knowledge had a positive influence on repurchase intention through external attribution rather than internal attribution. Lastly, satisfied consumers had a positive effect on repurchase intention for those who attributed internally only if they perceived the switching cost. The study provided strategies for satisfied consumers with their purchased products who may not necessary repurchase. Furthermore, marketers should consider developing new products with unique and new properties or functions by managing the knowledge level of consumers. This research indicated for the first time that external attribution mediates between satisfaction and repurchase intention ; whereas, internal attribution does not mediate between satisfaction and repurchase intention.

A Factual Ground of a Cause of Action: A Concept and Elements

The factual basis of the claim consists of facts substantiating the plaintiff’s cause of action. The cause of action may include various facts of legal significance. These facts are classified into legal (right-initiating), rightobtrusive, right-changing and right-terminating. Some authors, as an independent type of facts that may be included in the cause of action, highlight the facts of violation or challenge of the right or legitimate interest. The paper substantiates the attribution of these facts to the right-creating ones. The paper subjects to criticism the views that claim that legal facts and the ability of the plaintiff to substantiate the cause of action by any facts including those of only informative significance are wrong. The author also expresses a negative attitude to the widespread division of the grounds of the cause of action into active and passive. Right-infringing factors included into the passive cause of action — often referred to as facts causing the action — are in fact right-generating factors. Thus, they must be referred to as the active cause of action. Distinguishing the facts of active and passive legitimation from the other facts superfluously and artificially complicates the structure of the cause of action. In procedural theory, it was suggested that the cause of action was not necessarily based on what the plaintiff had pointed out. In this case, however, it is permissible to mix the concepts of “cause of action” and “cause of satisfaction”, and, therefore, this view cannot be considered correct. Thus, the doctrine on the actual basis of the cause of action contains a significant number of shortcomings that need to be eliminated.

Patient Satisfaction With Pre-hospital Emergency Care in Qom Province in 2017

Background: Pre-hospital emergency is usually the first phase of treatment. The most serious emergency cases before any action in health care unit is to know what services are the cause of satisfaction or dissatisfaction of the patients with the overall emergency care. The aim of this study was to evaluate the satisfaction of recipients of pre-hospital emergency care in Qom City. Materials and Methods: In this descriptive study 400 patients who transported to the hospitals by Qom EMS were selected by using simple random sampling. Data were collected by using of satisfaction questionnaire. The data gathered through telephone interviews. Data were collected by using a demographic questionnaire and a Consumer Emergency Care Satisfaction Scale (CECSS) and then analyzed by SPSS v. 16 software using descriptive and Chi-square tests. Results: The results showed that the satisfaction rate from emergency ambulances and the efficiency of the emergency staff was moderate, and the satisfaction from technicians, the rate of acting professionally, performance of technicians, and the general opinion of patients were high. Also, the highest level of satisfaction (70%) belonged to technicians and the least satisfaction (26%) belonged to ambulance. Conclusion: Although the satisfaction rate of Qom pre-hospital emergency staff related to the performance of ambulance was low due to some shortcomings and deficiencies;however the overall rate of satisfaction from pre-hospital emergency care in Qom City was at a good and acceptable level.

Impact of teachers’ job satisfaction in academic achievement of the students in higher technical institutions: A study in the Kamrup district of Assam.

Education is a subject that takes in to consideration of the total human aspects of growth and development. It relates to the cognitive, affective as well as connative areas of human personality. It should be mentioned here that the most important and effective factor of any educational system is the teacher. It is the teacher who generally modifies the behaviour of the students and develops their capabilities to the fullest. The changing trend of educational system demands the competent teachers to cope up themselves with the new change in the horizon of knowledge, methods and techniques of teaching. The present changing scenario demands to know the teachers’ job satisfaction level and job satisfaction survey is the best way to investigate and analyze the various causes of satisfaction and dissatisfaction of the teachers towards their job environment. This study was an attempt to trace out the level of job satisfaction of the teachers and its relationship with the academic achievement of the students in higher technical institutions of Kamrup district of Assam.

A literature review on the satisfaction of oral health care and health care professionals in dental colleges in India

This literature review was aimed to assess the quality of oral health care provided by dental professionals and the satisfaction of dental undergraduates, graduates, and postgraduates in their profession. Most of the dental students and graduate staff members are satisfied in their profession and are interested in pursuing masters in dental surgery. A significant number of dental professionals are satisfied in their profession. Their main cause of dissatisfaction was low salary. Main causes of satisfaction on standards of oral health care were found to be willingness to listen to dental problems and cleanliness of the treatment area. The main cause of dissatisfaction was significantly slow management of dental problems.

Reviewing the Online Tourism Value Chain

The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a comprehensive model of the digital tourist purchase process. This research is aimed at solving this gap through the proposal of a theoretical structural model, which is tested for the Spanish context. The results show that the measurement of website-perceived quality must include utilitarian and hedonic aspects, which can provide a competitive advantage to acquire and retain customers. Perceived quality and transaction costs determine customer’s satisfaction and, ultimately, repurchase intentions or brand loyalty. Prices are found as mediator variables fostering the effect of quality on satisfaction, and non-monetary costs act as a cause of satisfaction. The online B2C tourism business must implement efficient internal and external processes to justify perceived costs.

The political and economic causes of satisfaction with democracy in Spain – a twofold panel study

This study tests the links between political and economic performance and satisfaction with democracy (SWD) in Spain. Contrary to the dominant theoretical paradigm that explains the aggregate evolution of and the individual-level differences in SWD mainly by means of economic factors, the article presents evidence that evaluations of the political process are equally relevant to account for both changes in individuals’ SWD over time and the evolution of SWD at the national level. Unlike most existing literature, this study supports its argument by combining analyses of a micro-level panel dataset (CIUPANEL) and of a pooled aggregate-level panel dataset based on the Spanish samples in the Eurobarometer and the Latinobarómetro between 1986 and 2014.

What influences satisfaction and loyalty in public transport? A review of the literature

ABSTRACTPublic transport ridership retention is a challenge for many cities. To develop comprehensive strategies aimed at retaining riders, it is necessary to understand the aspects of public transport that influence users to become loyal to the system. This paper analyses relevant literature regarding the causes of satisfaction and loyalty in public transport. We find that the service factors most associated with satisfaction are on-board cleanliness and comfort, courteous and helpful behaviour from operators, safety, as well as punctuality and frequency of service. On the other hand, loyalty is associated with users’ perceptions of value-for-money, on-board safety and cleanliness, interactions with personnel and the image and commitment to public transport that users feels. Furthermore, the results elucidate that the concept of loyalty is best defined based on users’ intentions to continue using the service, their willingness to recommend it to others, their overall satisfaction, but also and most importantly, their image of and involvement with public transport. Public transport users who have a positive image of the agency and consider public transport an integral component of city life are more likely to demonstrate loyalty and act like ambassadors for public transport agencies.

Survey on Patients' Perceived Satisfaction towards Dental Treatment provided by Hospital Universiti Sains Malaysia (HUSM) Dental Clinic

<p class="AbstractContent"><strong>Objective</strong>: Patients’ perceived satisfaction towards dental treatment provided by HUSM Dental Clinic has never been reported before. This study aimed to evaluate patients’ perceived satisfaction towards dental treatment provided by HUSM Dental Clinic and to investigate the factors influencing patients’ perceived satisfaction regarding the treatment received besides collecting suggestions for improvement of dental services in HUSM Dental Clinic.</p><p class="AbstractContent"><strong>Methods:</strong> This is a cross-sectional study targeting dental patients who seek dental treatment in HUSM Dental Clinic.200 patients were interviewed by using a structured, interviewer-guided, adapted questionnaire.</p><p class="AbstractContent"><strong>Results:</strong> 48% of the subjects were between 18-25 age group and 59.5% of all subjects were earning <RM1000 per month. 78.5% of the respondents were satisfied with the dental treatment provided whereby 53% and 21.5% were satisfied and very satisfied respectively. 7.0% of the respondents were dissatisfied. Dental specialists, dental officers, post graduate students and undergraduate students produced 1.0%, 9.7%, 0% and 4.1% of dissatisfaction respectively. The major causes of satisfaction are friendly clinic staff (46.0%), competent operator (39.5%) and low treatment cost (31.0%). As for patient dissatisfaction, the major causes are long waiting time (40.0%), failure of operator to complete treatment on time (25.0%) and poor service from clinic staff (15.0%).</p><p class="AbstractContent"><strong>Conclusion:</strong> In general, majority of the respondents were satisfied with the treatment given to them. However, improvements are needed in some areas.</p>

Analysis of Factors Influencing Inpatient and Outpatient Satisfaction with the Chinese Military Health Service.

BackgroundRelatively few articles have focused on exploring factors influencing soldiers’ overall satisfaction and differences between inpatients’ and outpatients’ satisfaction, particularly in the Chinese army. Elucidating factors influencing military inpatient and outpatient care separately and analyzing their differences may provide more information for the healthsystem.MethodsThe Revised China National Health Service Survey questionnaire was used in the survey. The questionnaire included 5 sections and 32 items concerning demographic, inpatient, and outpatient characteristics and perception variables for both inpatients and outpatients. Bivariate and multivariate techniques were used to reveal relationships between satisfaction and the variables assessed.ResultsOutpatients’ and inpatients’ overall satisfaction rates were 19.0% and 18.5%, respectively. The strongest determinant of outpatients’ satisfaction was satisfaction with doctor’s communication regarding therapeutic regimen followed by length of military service, level of trust in medical staff, and disease severity. Determinants of inpatients’ satisfactionincludedstaff categories, satisfaction with environment, and satisfaction with medical quality.ConclusionThe factors influencing military outpatients’ satisfaction differed from those of inpatients. Exploring the causes of satisfaction and dissatisfaction with military health institutions is important in their fulfillment of their responsibility to maintain soldiers’ health.

Utilizers Satisfaction with Health Care Services Provided by New Damietta General Health Center

Utilizers’ satisfaction is a multifaceted and a very challenging outcome to define. Patient expectations of care and attitudes greatly contribute to satisfaction. Other psychosocial factors, including pain and depression, are also known to contribute to utilizer’s satisfaction scores. Objectives: Were to assess the utilizers’ satisfaction with health care services provided by New Damietta Health Center and to determine health care providers’ opinions about the causes of the users satisfaction from their points of view and how to improve it. Methods: A cross sectional study was conducted on the attendants of New Damietta General Health Center. The study included 130 health care utilizers and 49 health care providers from first of April to end of June 2014. Data collection was performed by an interview questionnaire. Results: The results showed that out of 130 health care utilizers, 96 (73.8%) were females, 91 (70.0%) were in the age group 19-45 years, and the overall rating of services as reported by the users was 62.46%. About half (46.2%) of the respondents reported that they had a good care at the center. While, a minority (3.8%) recorded that the center's services were poor. The users illustrated that the health care services and health care providers were the best items in the center, 53.9% and 46.0%, respectively. The cheap services were considered the commonest cause of satisfaction as reported by 47.9% of females and 53.0% of males. While, drug deficiency was the commonest cause of dissatisfaction as mentioned by 73.0% of females and 55.9% of males. Conclusion: The majority of our respondents were relatively satisfied regarding different aspects of care. However, still there are many efforts (e.g. drug adequacy) needed for improvement of patient satisfaction. Recommendation: Health authorities should paid attention to overcome causes related to utilizers’ dissatisfaction as drug unavailability.

Views of Medical Teachers Regarding Job Satisfaction

Objectives To assess the level of job satisfaction among the medical teachers according to their views including existing barriers and ways of further improvement. Materials and methods This was a cross sectional type of descriptive study and was carried out for one year. In depth interview were performed using interview schedule among twenty five medical teachers those were willing to participate in this study and working in preclinical, Para clinical and clinical departments of 5 non government and 5 government medical colleges. Results: In depth interview was conducted among 11 assistant professors, 6 associate and 8 professors . Among them 12 teachers were working in non government and 13 in government medical colleges. Of them 3 teachers were from preclinical ,5 from paraclinical and 17 from clinical departments. Expressed satisfaction level was very low in 5 (20%), low 12 (48%), moderate 5(20%), high 2(8%) and undecided1(4%) .Good academic environment ,good relation with administration, colleagues and students, job security and location of the institute causes much satisfaction. Main causes of dissatisfaction includes political interference in posting, transfer and promotion of the medical teachers. Low salary, lack of necessary teaching materials. Fifty percent teachers had expressed their dissatisfaction regarding their working place. All of the teachers believed that job satisfaction influences teaching quality and there should be provision for professional development of teachers. Conclusion Job satisfaction among medical teachers is low. There are several causes of satisfaction and so many causes of dissatisfaction. Political consideration in cases of recruitment, posting, transfer and promotion , low salary ,lack of educational materials and educational environment is very important issue for causing dissatisfaction. On job training for professional development of teachers is recommended by all. DOI: http://dx.doi.org/10.3329/bjme.v2i2.18137 Bangladesh Journal of Medical Education Vol.2(2) 2011: 18-25

New dental graduates Satisfaction regarding acquired competencies during BDS course

Objectives To assess the level of job satisfaction during BDS course among the new dental graduates according to their views including existing barriers and ways of further improvement. Materials and methods This was a cross sectional type of descriptive study and was carried out for one year. In depth interview were performed using interview schedule among twenty new dental graduates those were very interested and willing to participate in this study. Results Among them 96 new graduates were passed from non-government and 55in government dental colleges. Of them 53.3% were female and 46.7% were male. Satisfaction level on acquired competencies was not in desired level in Oral and maxillofacial surgery, orthodontics and some competencies in prosthodontics. Corresponding teacher, senior doctor and medical officer also by available patient and instrument and materials, good academic environment and good relation with teacher, causes much satisfaction. Main causes of dissatisfaction includes Less availability of the patients and instruments, lack of supervision and feedback in the clinical ward, insufficient practical classes and lack of competent instructors in all level. Conclusion New qualified dentists were more or less satisfied on their acquired competencies in most of the clinical areas. This may be due to having sufficient clinical exposure, experience and teaching time during their undergraduate course. There are several causes of satisfaction and so many causes of dissatisfaction. Co-operative and helpful teachers and senior doctors were very important issue for causing satisfaction. More teacher supervision and more patients for practice is recommended by them. DOI: http://dx.doi.org/10.3329/bjme.v2i2.18138 Bangladesh Journal of Medical Education Vol.2(2) 2011: 26-31

The satisfaction of wine tourist: causes and effects

Goal and objectives of the dissertationGoalTo analyze oenologist cultural tourist satisfaction, identifying its causes and the effects that can determine the tourist experience.ObjectivesTo develop a model explaining the causes of satisfaction / dissatisfaction of tourists and the effects of it, tested in a given environment, specifically the Huelva County ("Condado de Huelva", in the Spanish region of Andalusia) wineries. This overall objective was broken down in nine more specific objectives, identifying:Objective 1: The individuals' expectations before the visit to the winery.Objective 2: The perception of quality of service.Objective 3: The perception of price-quality relationship (i.e. value).Objective 4: The perception of overcrowding degree.Objective 5: The perception of promotion-communication efforts.Objective 6: The level of perceived authenticity.Objective 7: The degree of visit satisfaction.Objective 8: The level of repetition to the destination.Objective 9: The recommendation to friends and family members.MethodologyIn the first part of this thesis, the classic methodology of a comprehensive review of the scientific literature was used, based on which the model was created to be tested. The second section is aimed to describe the geographic area where the empirical study was performed (called "Condado de Huelva", an area with a very long tradition of wine production, located in the extreme south-west of Andalusia, Spain). The third part is devoted to the empirical study, in which the technique of Partial Least Squares (PLS) has been used to test the hypotheses of our research model; for this purpose a measurement instrument (questionnaire) was designed and validated.ResultsConclusions, limitations and future research lines integrate the last section.In the subsequent table, the data sheet with the characteristics of the sample is presented.We have concluded that:* Following the values of composite reliability obtained for all the constructs in this study, they have a quite acceptable degree of internal consistency.* Similarly, their convergent validity is another feature to underline (at least 50% of the variance is due to all its indicators).* It also notes the existence of discriminant validity in the measures, which has been verified through the AVE (Average Variance Extracted).Specific results:* The set of variables analyzed in our study predicts 56.68% of the oenologist cultural tourist satisfaction.* The impact of authenticity on the visitor's satisfaction is the highest, coming to explain 33.699% of its variance.* Another variable that impacts the most over tourist satisfaction is the perceived value for money, with 13.70%.* Overcrowding has virtually no effect on tourist satisfaction: it only reaches a value of 0.5% of the total variance of satisfaction.* Satisfaction is able to explain 43.42% of the loyalty's variance.Theoretical ConclusionsAfter reviewing the literature on cultural tourist satisfaction, we have noted that there are some variables that act as predictors of satisfaction, which have been taken into account in our research model. These include the variable authenticity, which is understood from three perspectives or dimensions: human, physical and contextual. Apparently, tourists look for places that maintain a balance between the original and the modern, but without falling into the commodification of local traditions, that goes on to become a mere object of consumption.Another variable that most influences the satisfaction is the price-quality variable, so we can therefore say, consistently with the literature findings, that tourists are not out to the influence of the price paid when visiting a winery.Regarding the variable overcrowding, we must consider that in our study did not influence tourist satisfaction because of the study was carried out in an oenologist cultural tourism emerging destination, so it is not yet visible a clear decrease in the level of satisfaction with the experience because of the overload of people visiting the place. …

Managing a Hotel's Image on TripAdvisor

User-generated content is rapidly gaining traction as an input into the consumer purchase decision making process. After examining the implications of the developing Web 2.0 phenomenon for travel businesses, this article focuses on TripAdvisor (http://www.tripadvisor.com), the largest online network of travel consumers. Using a sample of 100 hotels randomly selected from the London market, it shows that TripAdvisor displays detailed rich data that can be used in travel planning. Content analysis was used to identify common causes of satisfaction and dissatisfaction among reviewers. It was also discovered that few hotels are actively managing their reputation on the TripAdvisor site. Despite a facility to respond to criticism, few hotels used this option, calling into question how seriously hotels are managing user-generated content. Analyses also suggested that the belief that user-generated content sites have been compromised by false reviews is unfounded, with little evidence being found of reviews with characteristics that typify false postings.

Core self-evaluations as causes of satisfaction: The mediating role of seeking task complexity

This study examined the mediating role of task complexity in the relationship between core self-evaluations (CSE) and satisfaction. In Study 1, eighty three undergraduate business students worked on a strategic decision-making simulation. The simulated environment enabled us to verify the temporal sequence of variables, use an objective measure of task complexity, and control confounding factors. In Study 2, we surveyed 108 full-time employees. In addition to verifying the temporal sequencing of variables in Study 1, both studies demonstrate that people with higher CSE actually choose/seek higher levels of complexity on their tasks, which directly or indirectly increases their task/work satisfaction.