Abstract
BackgroundRelatively few articles have focused on exploring factors influencing soldiers’ overall satisfaction and differences between inpatients’ and outpatients’ satisfaction, particularly in the Chinese army. Elucidating factors influencing military inpatient and outpatient care separately and analyzing their differences may provide more information for the healthsystem.MethodsThe Revised China National Health Service Survey questionnaire was used in the survey. The questionnaire included 5 sections and 32 items concerning demographic, inpatient, and outpatient characteristics and perception variables for both inpatients and outpatients. Bivariate and multivariate techniques were used to reveal relationships between satisfaction and the variables assessed.ResultsOutpatients’ and inpatients’ overall satisfaction rates were 19.0% and 18.5%, respectively. The strongest determinant of outpatients’ satisfaction was satisfaction with doctor’s communication regarding therapeutic regimen followed by length of military service, level of trust in medical staff, and disease severity. Determinants of inpatients’ satisfactionincludedstaff categories, satisfaction with environment, and satisfaction with medical quality.ConclusionThe factors influencing military outpatients’ satisfaction differed from those of inpatients. Exploring the causes of satisfaction and dissatisfaction with military health institutions is important in their fulfillment of their responsibility to maintain soldiers’ health.
Highlights
Patients’ perception of healthcare isa critical indicator in measuring medical service quality
Medical disputes and violence against Chinese medical personnel often originate from a gap between care provision and patient expectationsconcerning ideal care.[1]Schoenfelderet al. posited thatdetermining the aspects of health services that influence satisfaction is essential in evaluating intervention effectiveness and improvingcarequality.[2]In 2009, The Chinese government started their medical and health service system reform to achieve more affordable national health care
Outpatient care is a short-term medical service that does not require an overnight stay in hospital or a medical facility
Summary
Few articles have focused on exploring factors influencing soldiers’ overall satisfaction and differences between inpatients’ and outpatients’ satisfaction, in the Chinese army. Elucidating factors influencing military inpatient and outpatient care separately and analyzing their differences may provide more information for the healthsystem
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