Case Study Of Organization Research Articles

Sport Officiating as Aggression Work: A Positioning Analysis of Gendered Emotion Management

This study documents how sports officials negotiate aggression from cisgender male athletes as a key feature of their occupational role. Through an ethnographic case study of a collegiate intramural athletic organization, sports officials ( N = 24) were observed while officiating and interviewed about their experiences with athlete aggression. Utilizing a phronetic iterative approach and positioning theory as an analytic framework, three organizational storylines were identified that contribute to the implicit, often gendered, rules related to the experience and expression of aggression in this context. Findings also indicated that male and female officials differed in their positioning strategies in response to athlete aggression, through (a) confidence positioning, (b) stoic positioning, (c) expert positioning, and (d) coercive positioning. Implications for how aggression work and positioning theory might build on past emotion management literature are discussed.

Exploring Enterprise-Wide Risk Management System in Higher Education

Abstract The purpose of this case study research paper is to provide unique and in-depth data and understanding of Enterprise-Wide Risk Management within the real-world context of a private HEI. The research presented adoption of risk management practices within a UK higher education (HE) setting that demonstrates the evolution of processes towards enterprise-wide educational governance in support of a sustainable HE sector. Effectively managing enterprise wide risk ensures sustainability is on the governance agenda. Within this research paper a wide spectrum of risk management practices and theories is assessed and a case study review shows a mature adoption, over time, of a holistic approach to managing risk. This research paper therefore, provides valuable lessons learned and gives practical guidance for policy makers, governors and senior management in Higher Education Institutions (HEIs). The case study organisation provides a best practice view of enterprise-wide risk management system taking guidance from global standards, national regulatory bodies, universities, colleges and experts in risk management from all levels. The main gap in current published knowledge presented is that the drivers for successfully implementing sustainable risk management in the HE sector are not known. The research questions have led the inquiry to provide three contributions to a better understanding of adopting Enterprise-Wide Risk Management in HE with a new roadmap for implementation; thematic direction for governance; and six drivers for successfully implementing sustainable risk strategies.

“Building the plane while flying it” Reflections on pandemic preparedness and response; an organisational case study

BackgroundThe COVID-19 pandemic provided a unique opportunity to learn about acute health organisations experiences implementing a pandemic response plan in real-time. This study was conducted to explore organisational leader’s perspectives and experience activating a COVID-19 pandemic response plan in their health service and the impact of this on service provision, clinicians, and consumers.MethodsThis study was conducted at a large metropolitan health service in Australia that provides acute, subacute, and residential aged care services. Semi-structured interviews were conducted with 12 key participants from the COVID-19 leadership team between November-January 2021/2022. A semi-structured interview guide was developed to explore how the health service developed a clinical governance structure, policy and procedures and experience when operationalising each element within the Hierarchy of Controls Framework. Thematic analysis was used to code data and identify themes. A cross-sectional survey of frontline healthcare workers on the impacts and perceptions of infection control practices during the COVID-19 pandemic, was also completed in 2021 with 559 responses.ResultsTwelve organisational leaders completed the semi-structured interviews. Key themes that emerged were: (1) Building the plane while flying it, (2) A unified communications strategy, (3) Clinicians fear ‘my job is going to kill me’, (4) Personal Protective Equipment (PPE) supply and demand, and (5) Maintaining a workforce. When surveyed, front-line healthcare workers responded positively overall about the health services pandemic response, in terms of communication, access to PPE, education, training, and availability of resources to provide a safe environment.ConclusionHealth service organisations were required to respond rapidly to meet service needs, including implementing a pandemic plan, developing a command structure and strategies to communicate and address the workforce needs. This study provides important insights for consideration when health service leaders are responding to future pandemics. Future pandemic plans should include detailed guidance for acute and long-term care providers in relation to organisational responsibilities, supply chain logistics and workforce preparation.

The sufficiency economy philosophy as an approach to social innovation: case studies of local governments in Thailand

The late Thai King Bhumibol Adulyadej formulated the Sufficiency Economy Philosophy (SEP). “Sufficiency” means balancing reasonable moderation in production against the need for protection from sudden internal and external shocks. SEP follows the middle path as a guiding principle for all classes of society and government. Knowledge, thoughtfulness, prudence, and ethical integrity are essential to achieve the middle path. This paper explores the use of SEP as a method of social innovation for enhancing delivery of public services and for localizing the process of sustainable development. Such innovative use of SEP is illustrated by three exploratory case studies of local administrative organisations (LAOs) in Thailand. All three LAOs' case studies have mayors with significant entrepreneurial talent useful in teaching entrepreneurial action to their residents, their staff, and other local leaders. Together, these cases show the potential of SEP as a method of bottom up social action and sustainable development. A brief discussion of the wider need for and use of innovation, including social innovations, and underpinning entrepreneurship, is included prior to the Thai case studies. There is also a short section examining similar types of activities to those observed in the cases in the European context by way of comparison.

Assessment of the Effect of New Communication Technologies on the Performance of Print Journalists in Nigeria

This study borders on how new communication technologies affect the performance of print journalists and the implications on journalism practice in Nigeria. To carry out this investigation, research objectives, and research questions were raised. The questions raised in the study were: To what extent do new communication technologies affect the level of performance of print journalists in Nigeria? The challenges perceived by print journalists in the use of the new communication technologies in their operations in Nigeria? A number of relevant studies were reviewed to establish the gap in the literature, anchored on Technological Determinism theory. Explanatory mixed method design was used to achieve the objective of the study. The qualitative data were generated to shed more light on the quantitative data. The population of the study was made up of three hundred and eighty-nine (389) editorial staff of the Guardian, The Sun and Trust newspapers in Nigeria. The Krejcie & Morgan sample size formula was used to determine the sample size as one hundred and ninety-four (194) print journalists. Cluster and Purposive sampling techniques were combined for the selection of samples from the print journalists. The Statistical Package for Social Sciences (SPSS) was used to analyze the quantitative data while notes from the interview schedule were transcribed, coded and analyzed using the hermeneutic interpretation method. The key findings of the study include that: new communication technologies have significant effect on the level of performance of print journalists in Nigeria; new communication technologies have significant influence on the improvement in quality of newspaper content, design and accessibility to readers in Nigeria. The study concluded that new communication technologies enhance the performance of print journalists in Nigeria; new communication technologies have made information communication available, affordable and accessible to print journalists for the effective performance of their duties in Nigeria. However, further studies should focus on the assessment of the effect of new communication technologies on the quality of product and services of print journalists in Nigeria (A case study of The Vanguard newspaper organization).

Disruptive Business Model Innovation and Digital Transformation

Abstract Background Innovating how organisations run their business is a strategic decision to create more value for customers using or consuming the product and/or service provided. In addition to the incentive of everybody embracing digital transformation, digital technologies, and digital innovation, which frame changes of operating business models today, disruptions, i.e., another incentive that occurs suddenly and impacts globally, all force businesses to adapt and change. Objectives This research aims to provide a conceptual model that can be used for organisations to evaluate and propose feasible options for responding to disruptions that influence the businesses’ strategic innovation initiatives while assisting decision-makers in choosing the most appropriate option. Methods/Approach Considering internal and external factors that influence digital transformation, the conceptual framework is designed to assess readiness and willingness to transform and create opportunities for future success digitally. Results A conceptual framework was developed, tested, and demonstrated in a case study. The case study organisation rated positively the composition of steps to be perf readiness and willingness and choose the most feasible option to change. Conclusions: The digital environment and the influence of disruptions force organisations to change. The conceptual framework developed in this research helps the management choose the most feasible change option about the real as-is and the desired to-be state.

The Management of Projects is Improved Through Enterprise Architecture on Project Management Application Systems

From planning to execution, effective project management necessitates a holistic approach that incorporates various aspects. Enterprise Architecture has emerged as a promising method for enhancing project management in the modern era of business complexity. This article examines how employing Enterprise Architecture principles in project management can yield significant benefits. Enterprise Architecture enables project managers to comprehend the interdependencies between the various organizational components by adopting an approach that views the organization as an integrated whole. This improves planning, identification of prospective risks, and more precise decision-making. In addition, Enterprise Architecture provides a holistic view of the technology infrastructure and enterprise architecture, allowing project managers to identify opportunities to optimize extant resources. Moreover, Enterprise Architecture can enhance collaboration between project teams and other departments. Comprehending the interrelationships between organizational components makes communication and problem-solving more efficient. Enterprise Architecture also contributes to designing more adaptable and scalable initiatives, allowing them to better adapt to changing environments. This article investigates actual case studies of organizations that have adopted an Enterprise Architecture approach to project management. As evidence that Enterprise Architecture can be an asset in attaining project objectives, several benefits will be outlined, ranging from cost reduction to increased efficiency. By combining established project management methodologies with Enterprise Architecture principles, professionals can adopt a more comprehensive and strategic approach to attaining successful project outcomes.

A Pragmatic Framework for Data-Driven Decision-Making Process in the Energy Sector: Insights from a Wind Farm Case Study

In an era of big data, organizations increasingly aim to adopt data-driven decision-making processes to enhance their performance. This paper investigates the data-driven decision-making process by developing a framework tailored for application in the energy sector. The proposed framework integrates interdisciplinary approaches to comprehensively address the “data, information, knowledge” triad, applying it to both operational and maintenance decision-making. Designed to be managerially focused rather than technically oriented, the framework aims to engage all employees, including those without technical backgrounds, enabling them to effectively contribute to the decision-making process from their respective roles. To demonstrate the practical application of the proposed framework, this paper presents a case study of an energy organization managing a wind farm project, which implemented the framework to improve its decision-making process. The case study examines how the organization identified its objectives and information needs, formulated key performance questions for each stakeholder, explicitly defined and measured the key performance indicators, employed data collection and organization methods, managed the progression from data to information to knowledge, and transformed the acquired knowledge into informed decisions. By adopting this pragmatic framework, energy organizations are anticipated to solve problems, predict trends, and discover new opportunities, thereby enhancing their efficiency and predictability.

The role of collective intelligence and collective agency in enterprising communities

PurposeThis paper aims to introduce the concept of Entrepreneurial Collective Intelligence (ECI) as a means of understanding how communities of entrepreneurial actors learn to act both collectively and knowingly. It explores how connections between processes of CI, agency and action can explain and enable the development entrepreneurial community organisations.Design/methodology/approachThere is a selective literature review of prior works on the related fields of community and collective entrepreneurship; collectives and intelligence; agency and action. The review is used to propose a framework of collective entrepreneurial intelligence, agency and action. An interpretive approach is used to research four case studies of community organisations which use CI to generate entrepreneurial outcomes.FindingsThe cases are compared with themes from prior literature to develop a conceptual model of four ECI processes which enable intelligence, agency and action: collaborative processes; distributed working; intelligence representations and organisation of infrastructures. These are theorised to discuss ideas, challenges, methods and questions to enhance entrepreneurial actions, based on sharing knowledge and learning, in the context of collective agency, action and intelligence.Research limitations/implicationsThe four processes, both together and separately, represent a coherent framework useful for further studies on the role of collectives in enterprising communities.Practical implicationsThe four processes each represent a central area of attention, not only for development, learning, decision-making and leadership within enterprising communities but also for entrepreneurship education in terms of alternative didactics, pedagogies and learning forms.Social implicationsThe improved knowledge on the role of collective agency and CI within entrepreneurial processes is useful for strengthening civil activism and other fruitful forms of entrepreneurial collective processes. This may help solve complicated societal problems where traditional conceptions of entrepreneurship fail.Originality/valueThe conceptual contribution is to explain the dynamic relationships between ECI and action, mediated by collective agency. The role of CI in informing entrepreneurial communities is explored and four enabling processes are proposed. This coherent framework is useful for further studies on the role of collectives in enterprising communities, whilst informing their learning, decision-making and leadership.

The Impact of Theory U on Corporate Governance as an Essential Risk Management and Performance Improvement Tool

This paper established the effectiveness of Theory U as a risk management and performance management tool, thereby enhancing an efficient corporate governance system in organizations. The authors provided insights into how organizations can solve corporate governance problems and ascertain a risk management culture that, in turn, optimizes opportunities and minimizes threats to the business. Theory U offers a transformative approach to corporate governance and drive performance improvements. This is attained by fostering a culture of collaboration, innovation, and adaptability, which enhances the effectiveness of governance mechanisms. While implementation may pose challenges, companies that embrace Theory U as an essential risk management and performance improvement tool stand to reap significant benefits, including enhanced resilience, sustainable value creation, and long-term success. The authors outlined the benefits of Theory U and several examples of empirical case studies of organizations that have benefited from this model. Adopting the positivism paradigm of research, this paper has provided examples of how organizations utilized this model. Three hypotheses were tested to validate the data results. In sum, the authors emphasized that critical corporate governance issues can be overcome by adopting this innovative approach, thus enabling organizations to demonstrate enhanced organizational resilience and thrive in today's rapidly changing business environment.

What Is a Workplace? Principles for Bounding Case Studies of Genres, Processes, Objects, and Organizations

Many of our ideas about workplaces have been inherited from 20th-century corporations, in which the elements of the workplace have been packaged in a highly typified configuration: work is done by people belonging to an organization, for some clear reason, at a specific place and time, using specific processes. This configuration is increasingly at odds with work practice, and thus workplace writing researchers must reconsider what is meant by the “workplace.” This article argues for treating the workplace as a conceptual decision: a bounded case that researchers construct to enable systematic comparisons. After reviewing how cases are bounded in methodology and practice, the article ends with concrete principles and guidance for bounding such case studies.

Telemedicine as a tool for continuing medical education.

There is a growing interest in the use of digital technologies to foster learning in the health professions, along with the drive to expand teleconsultations arising from the COVID-19 pandemic. This study aims to explore whether telemedicine between levels of care can act as continuous medical education (CME) tool for general practitioners (GPs) and hospital consultants at the referral cardiology department. This qualitative study was embedded in an organizational case study of the introduction of a new service model in the Portuguese health system. Semi-structured interviews were audio-recorded and pseudonymized. The transcribed interviews were stored, coded, and content analysis was performed in MAXQDA. A total of 11 physicians were interviewed. GPs and cardiologists recognized that telemedicine between levels of care could act as a CME tool. Although they departed with different expectations, telemedicine helped them collaborate as a multidisciplinary team, exchanging feedback about clinical decisions, and constructing knowledge collaboratively. Telemedicine also supplemented existing learning meetings. The consequences of technology adoption may be viewed as a result of the actors involved (including the technology itself), characteristics of the context (including the organization), and an interaction between such factors. Teleconsultations can be a learning opportunity for the health professionals involved. Our findings suggest that, in the context of the Portuguese health system, telemedicine as a CME tool helped to build multidisciplinary teams which exchanged feedback and constructed shared knowledge to improve patients' outcomes. It also helped to identify practice-changing contents to be included in face-to-face educational meetings.

Digital innovation in social cash organizations – the effects of the institutional interactions for transforming organizational practices

PurposeWhile the potential for digital innovation (DI) to transform organizational practices is widely acknowledged in the information systems (IS) literature, there is very limited understanding on the socio-political nature of institutional interactions that determine DI and affect organizational practices in social cash organizations. Drawing on the neo-institutionalist vision, the purpose of the study is to examine the unique set of institutional exchanges that influence the transition to digital social cash payments that give rise to new institutional arrangements in social cash organizations.Design/methodology/approachThe paper draws on an in-depth case study of a government social cash organization in Pakistan. Qualitative data were collected using 30 semi-structured interviews from key organizational members and stakeholders.FindingsThe results suggest that DI is determined by the novel intersections between the coercive (techno-economic, regulatory), normative (socio-organizational), mimetic (international) and covert power (political) forces. Hence, DI is not a technologically deterministic output, but rather a complex socio-political process enacted through dialogue, negotiation and conflict between institutional actors. Technology is socially embedded through the process of institutionalization that is coupled by the deinstitutionalization of established organizational practices for progressive transformation.Research limitations/implicationsThe research has implications for government social cash organizations especially in the Global South. Empirically, the authors gained rare access to, and support from a government-backed social cash organization in Pakistan (an understudied country in the Global South), which made the data and the consequent analyses even invaluable. This made the empirical contribution within this geographical setting even more worthy, since this case study has received little attention from indigenous scholars in the past. The empirical findings showcased a unique set of contextual factors that were subject to BISP and interpreted through an account of socio-cultural sensitivities.Practical implicationsThe paper provides practical implications for policymakers and practitioners, emphasizing the need to address institutional challenges, including covert power, during the implementation of digitalization projects in the public sector. The paper has certain potential for inspiring future e-government related (or public sector focused) studies. The paper may guide both private and government policy-makers and practitioners in presenting how to overcome certain institutional challenges while planning and implementing large scale multi-stakeholder digitization projects in similar country contexts. So while there is scope of linking the digitization of public sector organizations to anti-corruption measures in other Global South countries, the paper may not be that straightforward with the private sector involvement.Social implicationsThe paper offers rich social insights on the institutional interchanges that occur between the social actors for the innovation of technology. Especially, the paper highlights the social-embeddedness nature of technology that underpins the institutionalization of new organizational practices. These have implications on how DI is viewed as a socio-political process of change.Originality/valueThis study contributes to neo-institutional theory by theorizing covert power as a political force that complements the neo-institutional framework. This force is subtle but also resistive for some political actors as the force shifts the equilibrium of power between different institutional actors. Furthermore, the paper presents the social and practical implications that guide policymakers and practitioners by taking into consideration the unique institutional challenges, such as covert power, while implementing large scale digital projects in the social cash sector.

Inquiry into the Effectiveness of Eight Discipline-Based Problem-Solving

Purpose: The eight discipline (8D) report is a method for solving problems in industry and is based on an eight-step problem-solving process and is often called an 8D report. The 8D report has been covered in the literature; however, much of the literature on 8D reports only describes the use of 8D reports and fails to evaluate 8D reports empirically. The purpose of this research is to determine if the use of 8D reports combined with training within an organization leads to finding root causes more quickly. Methodology/Approach: The research uses a mixed-methods approach. A case study describes the implementation of 8D reports in a manufacturing organization in the automotive industry. The paper then looks at five years’ worth of data after the implementation of an 8D-based process for addressing quality problems and determined if there is a significant difference in the time to find root causes after the implementation of 8D reports combined with training. Findings: The research found that the time to solve problems was reduced between the early and later years after the implementation of an 8D process and related training. Faster problem resolution means resources can be redirected elsewhere, as well as a reduction in scrap or rework. Research Limitation/Implication: The paper only looked at the use of 8D reports in the case study organization. Originality/Value of paper: This paper provides evidence supporting the effectiveness of 8D reports as an approach to problem-solving. The case study aspect also provides guidance for managers seeking to implement 8D reports in their organizations.

The effect of quality of presentation of financial statements and accessibility of financial statements on financial management accountability: case studies in regional apparatus organizations in the City of Bandung in 2023

This study aims to examine the effect of the quality of presentation of financial reports and the accessibility of financial reports on the accountability of financial management in Bandung City Regional Apparatus Organizations. This research is quantitative. The data used were primarily questionnaires distributed to 54 respondents, namely the Heads of Regional Apparatus Organizations and Finance Sub-Sections of each agency and service office. The sampling technique used was the purposive sampling method—data collection techniques used in this study using survey methods. The analytical method used is multiple linear regression analysis with the SPSS application tool. This study uses traditional assumptions, namely the normality test, heteroscedasticity test, autocorrelation test, multicollinearity test, and hypothesis testing using the t-test and F-test. The results show that the quality of the presentation of financial statements and the accessibility of financial reports have a simultaneous influence on financial management accountability. The quality of presentation of financial statements partially has a significant positive direction, and the accessibility of financial reports has a significant positive effect on financial management accountability.

Statistical problem‐solving teams: A case study in a global manufacturing organization in the automotive industry

AbstractOrganizations are confronted with quality failures that must be addressed. Often, statistical methods can be helpful, but the organization lacks an internal statistician. This paper explores the use of a statistical problem‐solving team using Six Sigma professionals as problem‐solving team leaders, trainers, and coaches. A case study methodology is used. The actions and events from the implementation of a statistical problem‐solving team in a global manufacturing organization in the automotive industry through the first decade after implementation are described. Statistical problem‐solving bridges the gap between engineer and statistician using engineers trained to awareness‐level knowledge of statistics and supported by Six Sigma Master Black Belts. The statistical problem‐solving team members need to be highly trained in the three pillars of statistical problem‐solving: Key statistical concepts, key statistical analysis, and the key test method as well as a solid foundation in quality tools. This paper provides a unique view of a global problem‐solving team using both Six Sigma tools and methods and the 8D process as a problem‐solving methodology.

Sustainable Business Model Innovation Within a Complex Environment

Sustainability is becoming an emerging issue since it attempts to fulfill current needs without sacrificing future generations. The role of the private sector is considered necessary in supporting sustainability, including the Sustainable Development Goals (SDGs). Implementation of a sustainable business model (SBM) has the potential to enable support for sustainability. Many business organizations have claimed to produce an SBM, but many have failed or are insufficient to provide sustainability benefits due to complexity. Therefore, available concepts regarding principles in SBM innovation need to be improved to have greater capacity in dealing with complexity. This paper explores principles for SBM innovation and the relationships between the elements based on empirical evidence through a longitudinal case study in a technology-based organization in Indonesia’s agriculture sector. The results show that seven principles, so-called “ecosystem-centric principles,” are a building block to successful SBM innovation. One principle determined the success of the other principles, and as a whole, work simultaneously and systemically in creating SBM innovation. The business model combines several basic SBMs and develops as an accelerator type of business model and, in a particular phase, combines the model with the crisispreneur. Compared to other SBM principles, the ‘ecosystem-centric principles’ is superior to dealing with a complex environment.

How has the rapid growth of Artificial Intelligence impacted business management? A case study of prominent organizations that have experienced significant incline in growth due to adaptation to AI advancements.

How has the rapid growth of Artificial Intelligence impacted business management? A case study of prominent organizations that have experienced significant incline in growth due to adaptation to AI advancements.

Ideals Versus Actual Practice of Ethical Leadership: A Case Study Analysis of Public Sector Organizations in Pakistan

Ethical leadership has gained much attention after several high-profile failures such as Enron and Worldcom. However, most studies have been conducted in Western contexts. Ethical leadership in Muslim countries, including Pakistan, is understudied. The present study aimed to explore the perceived ideals of ethical leadership held by employees working in a public sector organization in Pakistan and the extent to which these ideals manifest in practice. Using the single case of a public sector firm as the basis for our research methodology, collecting data through 38 semi-structured interviews, and analysing using open, axial and selective coding, we revealed that employees idealize accountability, fairness, honesty and people orientation are the key features of ethical leadership. However, the manifestation of these features is often absent from the leaders’ behaviours, actions and decisions. The findings carry important implications for policymakers in Pakistan and elsewhere that can help them curb managers’ unethical behaviours similar to the case study organizations.

Furthering innovation management via mutual amplification of vertical and horizontal fit: analysis of a case study

PurposeDoes the simultaneous vertical and horizontal alignment of HR systems positively impact innovation? The authors use the “innovation value chain” model to explore the interplay between the central strategic human resource management concepts of vertical and horizontal fit of HR systems and their role in positively impacting product innovation management.Design/methodology/approachThe authors use the findings from a case study of a large multinational organization in the high-tech sector for the present study. In the first phase, the authors analyse responses to 20 qualitative interviews with senior business and HR executives at the organization using the grounded theory approach. In the second phase, the authors analysed six years of performance ratings and salary data for 4,500–5,500 employees.FindingsPhase 1 of the study established the importance of innovation management as a strategic priority and the role of vertical and horizontal fit of HR systems and practices in positively impacting innovation management. Phase 2 reinforced the findings from Phase 1 by demonstrating the vertical and horizontal fit of the performance and compensation management processes towards furthering innovation management. Our study findings suggest that both forms of fit boost innovation management and interact to reinforce each other mutually, magnifying their respective positive effects towards improving innovation management.Originality/valueWhile past studies have generally focused on the isolated role of either the HR system or that of a bundle of HR practices on innovation, the present study empirically demonstrates the simultaneous role of vertical and horizontal fit of HR systems and practices in furthering innovation management. The authors use interviews with senior executives and objective performance and salary data to provide the first experimental evidence of the mechanism of the interplay between the two forms of fit.