Information Technology Capabilities Research Articles

Factors Influencing the Firm Performance of Digital Merchandising Businesses in Thailand

Thailand's national strategy focuses on making the country more competitive by helping modern entrepreneurs succeed both within the country and internationally. This research aims for development a new framework that shows how critical elements like market capabilities, IT capabilities, digitalization, and innovation contribute to the success of digital businesses in Thailand. The study uses a mixed method research, combining an integration of qualitative and quantitative techniques are utilized. Within qualitative research, we gathering insights from 20 experts, by using e-Rough Set Delphi method. In quantitative research, The research was based on a collection of 611 valid datasets, which were gathered from digital merchandising business owners in Thailand via online questionnaires. The results indicate that market capabilities, IT capabilities, digitalization, and innovation all have an influential and meaningful effect on business performance. Research also emphasizes importance of investing in IT infrastructure, adopting advanced IT strategies, and improving market capabilities to stay competitive in the fast-changing digital market. The insights from this study are valuable for strengthening the digital economy, as adopting digital technologies and innovations can help businesses grow sustainably and positively impact the overall economy and society.

A new business model (BM) for small independent retailers

Purpose The purpose of this paper is to advance understanding of the key elements of a new business model (BM) for independent retailers, which reflects their current competitive position within the retail ecosystem. It is a conceptual paper, drawing on theory and practical examples of strategy changes made by independent retailers during COVID-19. Design/methodology/approach This conceptual paper builds on existing research into retail BMs and independent retail strategies during COVID-19. It incorporates findings from a significant review of UK Independents’ performance during the pandemic, titled “Against All Odds, a Grimsey Review research paper (2021)”. It highlights changes in business format, activities and governance during the pandemic, alongside managers’ reflections on the impact of these changes on their businesses. This paper advances theory by adapting current conceptualisations of a retail business model with insights from value co-creation found in Service-Dominant logic (Vargo and Lusch 2008; Vargo et al., 2023). Findings This BM identifies a set of design principles and design elements/themes, which allows for a clearer delineation of the sources of competitive advantage for the sector moving forward. Design principles include the adoption of a hybrid format with resource configuration capturing co-creation activities and governance co-ordinated by institutions and institutional arrangements. Consumers lie at the heart of value co-creation. Design elements/themes need to be underpinned by value drivers including flexibility and agility, a dynamic IT capability and collaboration and community engagement. Originality/value This paper makes a two-fold contribution. Firstly, drawing on theory and practical examples of change made by business owners during the pandemic, the authors develop a new BM for independent retailers that captures key elements and relationships relevant to their competitive position in the sector. Secondly, the authors draw on the model to advance a set of propositions to be tested by further research to support a more stable and sustainable future for the sector.

Disentangling the ‘digital’: A critical review of information technology capabilities, information technology–enabled capabilities and digital capabilities in business research

Disentangling the ‘digital’: A critical review of information technology capabilities, information technology–enabled capabilities and digital capabilities in business research

Exploring the antecedents of knowledge transfer among stakeholders in green building projects: From the configuration perspective

With the rapid development of green buildings around the world, knowledge transfer among stakeholders is of great significance in promoting the innovation and application of green building technologies. However, due to the complexity and specificity of green building projects, current studies have not fully established a comprehensive understanding of how elements from various dimensions (i.e., subject, relationship, context, and activity) collectively impact knowledge transfer among stakeholders in green building projects. Therefore, this study aims to explore the key factors that affect knowledge transfer among stakeholders in green building projects and how these factors work together to enhance the effectiveness of knowledge transfer (EKT). Firstly, the key factors influencing knowledge transfer were pinpointed: cognitive differences, connection strength, organizational climate, information technology capability, transmit willingness, receive willingness, perceived policy support, and richness of transfer channels. Then, an examination of the collected valid samples was conducted through configuration analysis utilizing the fuzzy set qualitative comparative analysis (fsQCA) method. The findings reveal five configurations, categorized as strong connection-driven, policy support-driven, and both-driven. Lastly, some combination strategies were outlined for different categories to assist green building companies in enhancing EKT. This study not only enhances the existing green building literature by developing a framework of factors that influence knowledge transfer among stakeholders, but also provides a reference for corporate executives to choose the best strategies to enhance EKT in green building projects.

Leveraging Structural IT Capabilities to Promote Novelty and Efficiency in Business Model Design: A Knowledge-Based View

Leveraging Structural IT Capabilities to Promote Novelty and Efficiency in Business Model Design: A Knowledge-Based View

How and when collaborative innovation networks influence new product development performance in SMEs: evidence from China

Purpose The purpose of this study is to examine the effect of collaborative innovation networks on new product development (NPD) performance in small and medium-sized enterprises (SMEs). It also investigates the mediating role of business model innovation and moderating role of collaboration experience and external information technology (IT) capability in the above relationship. Design/methodology/approach To test the research hypotheses about the relationships above, survey data were collected from 209 Chinese manufacturing SMEs. Multiple hierarchical regressions analysis was used to examine the hypotheses. Findings Results reveal that collaborative innovation networks have positive impacts on NPD performance in SMEs. Moreover, business model innovation mediates and collaboration experience and external IT capability positively moderate the relationship between collaborative innovation networks and NPD performance in SMEs. Originality/value This study paints a more complete picture of the relationship between collaborative innovation networks and NPD performance in SMEs and advances the understanding of how and when SMEs enhance their NPD performance through collaborative innovation networks.

A preliminary conceptual structure for Computer-based Process Maturity Models, using a Cone-Based Conceptual Network and NIAM diagrams

Process maturity models support audit and assessment missions (AAMs) focusing on organizational routines. Under Traditional Process Maturity Models (TP2Ms), auditors use document-based surveys whereas organizations produce data in their daily activities employing Information Technologies (IT). Therefore, how to bridge the gap between IT capabilities and AAMs? One answer could be to design a Trace-Based System (TBS) capturing raw data of the daily activity and transmuting it into transformed traces from which it can be possible to automatically reconstruct processes and evaluate their maturity. Despite its obvious practical value, this processing is not so easy. A first phase must be realized, which consists of modeling the conceptual structure of current TP2Ms and of future possible Computer-based Process Maturity Models (CP2Ms) based on TBSs. To achieve this goal, this paper proposes a Cone-Based Conceptual Network (CBCN) to give the big picture of TP2Ms' and CP2Ms' scopes, then it proposes to model this CBCN with the use of Nijssen Information Analysis Method (NIAM) and to verify the semantic consistency of this preliminary conceptual structure. The result is a first step (at an early stage) of the development of computer-based (or trace-based) process maturity assessment tools. It allows auditors and IT specialists to have a big picture of the domain of interest and to map the different knowledge areas they need to acquire and combine to perform AAMs.

The relationship between antecedents of reverse logistics implementation and economic performance in retail: empirical study for the electronic sector

ABSTRACT This research develops a conceptual model to elucidate the relationship between antecedents of reverse logistics implementation and economic performance. A mixed-methods approach was employed, with qualitative research exploring antecedents and quantitative analysis using 405 responses from Vietnamese electronic retail enterprises to test hypotheses. The findings identified institutional pressure, resource commitment, IT capability, and corporate reputation as antecedents of reverse logistics implementation, exerting direct and/or indirect effects on economic performance. PLS-SEM analysis generated research results consistent with the previously established theoretical conceptual model, and IPMA highlighted institutional pressure and resource commitment as impactful factors despite their low average scores. Notably, resource commitment plays a moderating role in dampening the positive relationship between institutional pressure and reverse logistics implementation. This study provides deeper insights into reverse logistics theory, supporting retail decision-making to enhance economic performance. However, variations in study scope may lead to differences in outcomes, presenting a significant challenge.

Strategic Leadership in IT: Governance, Innovation, and Value Creation Through Effective Portfolio Management

This comprehensive article examines the critical role of IT leadership in driving organizational success through effective governance, innovation, and value-creation mechanisms. The article analyzes data from multiple industry sources, revealing that organizations with mature IT governance frameworks achieve 15-25% higher returns on technology investments and demonstrate 3.5 times faster revenue growth. Through detailed case studies of Datatronics and Genex Fuels, the research illustrates how strategic IT leadership can deliver substantial business value, with Datatronics achieving a 312% return on digital investments and Genex Fuels realizing a 267% ROI through systematic portfolio transformation. The article encompasses key areas, including IT governance frameworks, portfolio management strategies, technology roadmap development, and productivity enhancement approaches, supported by quantitative data demonstrating how organizations leveraging advanced IT capabilities significantly improve operational efficiency, customer satisfaction, and market competitiveness.

Strategic Analysis of Information Technology Architecture With Pepprard and Ward Methods At PT. Bank XYZ

The rapid development of the digital era has placed Information Technology (IT) as a crucial element in the banking industry. PT. Bank XYZ aims to enhance its IT capabilities to achieve its business objectives and become one of Indonesia's top banks. In line with the regulatory requirements of POJK No. 11/POJK.03/2022, this research focuses on a strategic analysis of PT. Bank XYZ's IT architecture using the Pepprard and Ward methods, combined with Anita Cassidy’s approach. The research analyzes the current conditions of the bank’s IT architecture and external factors, employing PEST and Porter’s Five Forces methods, followed by a SWOT analysis to identify strengths, weaknesses, opportunities, and threats. From this analysis, strategic recommendations are provided to support the bank’s IT goals over a four-year period (2024-2028). The strategic plan consists of 19 key IT programs covering applications, data, and technology, aimed at enhancing customer experience, data quality, and infrastructure resilience. This roadmap will help PT. Bank XYZ improve its IT operations and align its technological advancements with its business objectives, positioning the bank for growth in the competitive banking sector. The research contributes practical insights into developing an IT strategy that complies with regulatory standards and supports long-term corporate goals.

Factors that affecting firm performance mediated by digital transformation in Indonesia’s state-owned enterprises plantation and forestry industries

Digital transformation refers to the integration of digital technology into all areas of a business, fundamentally changing the way it operates and adding value to a firm's performance. This can involve adopting new technologies, reorganizing business processes, and creating a digital culture within the organization. One of the State-Owned Enterprises (SOE) in Indonesia, PT Perkebunan Nusantara III (Persero) with a focus on agriculture and main commodities, namely Palm Oil and Rubber, is carrying out a digital transformation initiative with the aim of improving firm performance. Along the way, the company faced many obstacles related to implementing digital transformation and the large investment costs incurred. This research aims to test the influence of Digital Transformation Leadership, IT Capability, Digital Mindset, Work Culture Change, Organizational Agility, Human Capital and IT Alignment with Business and test the influence of these variables on Firm Performance with Digital Transformation as a mediating variable. This research uses quantitative research methods by distributing online questionnaires via Google Form to 234 company employees who use Digital Farming, GIS and SCADA applications. Data was analyzed using the SEM-PLS analysis method with Smart-PLS Software version 3.3.9. The results of the research show that IT Capability, Work Culture Change, IT Alignment With Business have a positive effect on Digital Transformation. Apart from that, this research also shows the positive influence of Digital Transformation Leadership on Digital Transformation which is mediated by IT Capability and Digital Mindset on Digital Transformation which is mediated by Work Culture Change. Then, research also shows that Digital Transformation has a significant effect on Firm Performance. the research outcomes can serve as valuable insights for what factors influence firm performance mediated by digital transformation in the SOE plantation and forestry industry business cluster in Indonesia.

Strategic Technological Innovations Influencing Competitive Advantage Among Micro and Small Enterprises in Nairobi County, Kenya

Purpose: The ability of businesses to integrate information technology in their operations has been found to be an integral driver to their success. Through information technology, firms can utilize technological innovations to strengthen the uniqueness of their products in the market thus enhancing their competitive advantage. However, with limited evidence in the local context especially among the micro and small enterprises which continue to face a continuous decline, it warrants the study to assess how strategic technological innovations have been embraced among the small and micro enterprises and the role the innovations have played in enhancing the competitive advantage of the enterprises. Specifically, the study will examine the influence of enterprise’s IT Capabilities on competitive advantage among Micro and Small Enterprises (MSEs); determine the influence of Technological resources on competitive advantage among Micro and Small Enterprises (MSEs); explore the influence of adopted new technologies on competitive advantage among Micro and Small Enterprises; and establish the influence of Technological Processes and Products (TPP) on competitive advantage among Micro and Small Enterprises (MSEs) in Nairobi County, Kenya. The objectives will be anchored on dynamic capabilities theory, Schumpeter theory of innovation, technology acceptance model and diffusion theory of innovation. Methodology: Using a descriptive research approach, the study will collect and analyse both qualitative and quantitative data. This data was obtained from 386 micro and medium enterprises in Nairobi Central Business District, drawn from a population of 11,245 MSEs registered by the Nairobi City County in the CBD. A questionnaire was the main instrument of data collection, which was pilot-tested for validity and reliability. The collected data was analyzed using descriptive and inferential statistics. Findings: The findings were presented using frequency tables and graphs. In conclusion, the findings emphasize the critical role of technology in driving market expansion, customer engagement, and operational efficiency. The study highlights the importance of strategic support and intervention to address technological adoption challenges. By encouraging technological development and integration, policymakers and other stakeholders can assist MSEs in improving their operations, boosting the economy of Nairobi County. Investing in technological education and infrastructure is essential for MSEs to optimally benefit from TPP in the contemporary digital economy. Unique Contribution to theory, policy and practice: Training and development on how MSEs can use the platforms effectively, online marketing and selling needs to be promoted to help MSEs build their capacities. Therefore, when equipped with the appropriate knowledge and tools, the policymakers can help the MSEs to adopt e-commerce and increase their market access and productivity.

Exploring the key drivers of inter-organizational knowledge transfer in projects: evidence from international construction projects

PurposeDespite the knowledge transfer in project contexts which has been extensively studied by scholars, the study on inter-organizational knowledge transfer in international construction projects is still scattered and unsystematic. This research aims to explore the key factors influencing inter-organizational knowledge transfer of international construction projects and analyze how these factors interact to create a synthetic framework that enhances the effectiveness of knowledge transfer (EKT).Design/methodology/approachAt first, eight factors influencing inter-organizational knowledge transfer within international construction projects were identified, which were from the four dimensions of subject, relationship, channel and context, namely cultural distance, connection strength, organizational climate, intercultural competence, information technology capability, transmit willingness, receive willingness and richness of transfer channels. Then, a conceptual model was developed and 13 hypotheses were formulated, which were derived from a literature review and in-depth survey. After that, data from 353 respondents were collected and analyzed, and the hypotheses were tested by structural equation modeling analysis and bootstrapping test.FindingsThe results suggest that cultural distance hinders transfer willingness, which further affects EKT. Connection strength affects EKT by positively influencing transfer willingness and channel. Besides, organizational climate and intercultural competence positively influence transfer willingness and further affect EKT, while information technology capability affects the richness of transfer channels.Originality/valueThis research gives a thorough examination of the determinants influencing inter-organizational knowledge transfer of international construction projects, thus formulating available approaches that project managers and personnel can employ to effectively facilitate EKT.

Impact of information technology capabilities on organizational resilience: the mediating role of social capital

Organizational resilience is becoming a priority for enterprises’ survival in volatile, uncertain, complex, and ambiguous (VUCA) contexts. However, few studies have investigated how information technology (IT) capabilities promote organizational resilience. To fill this gap, we draw on the IT capabilities literature and social capital theory to build a theoretical model to investigate the impact of IT capabilities on organizational resilience. The concept of social capital is introduced as a mediating mechanism in the relationship between IT capabilities (i.e., infrastructure capability, human capability, and business spanning capability) and organizational resilience (i.e., reactive and proactive resilience). The model is tested based on 369 Chinese manufacturing enterprises that survived the COVID-19 pandemic. This study confirms the key role of IT capabilities in building organizational resilience and the critical mediating role that social capital exhibits between IT capabilities and organizational resilience. This study has both theoretical and managerial implications for enterprise digital resilience.

English learning motivation, strategies, and information technology capability among Chinese tourism students

English learning motivation, strategies, and information technology capability among Chinese tourism students

Information and Technology Governance Capability Analysis Using COBIT 2019: Case Study of CV Wirelessindo

The implementation of IT supports company sustainability. Large companies use IT as an integral part of their business model. Digital strategies must align with business strategies to achieve sustainability. Wirelessindo, established in 2007, provides IT solutions such as equipment, site surveys, network design and security, and tower installations. Its mission is to increase company productivity to win the competition in the era of Industry 4.0. IT is used to enhance customer service and internal business process efficiency. Initial investigations found issues with IT function mismatches, financial losses due to data loss, errors in IT equipment installation and configuration, and business process incidents caused by emerging risks. Identified root problems include employee knowledge gaps, risk management disparities, errors in defining business needs, and change management gaps. Based on these findings, IT governance evaluation was chosen as the research focus. This study aims to provide an overview of CV Wirelessindo IT capability levels and recommendations for improvements to meet expected levels. COBIT 2019 were used in this study. The General Manager, IT Division Manager, Software Development Team, Network Monitoring Team, Project Manager, and HR Manager were selected as respondents based on the Responsible, Accountable, Checked, Informed chart guidelines. Of the nine selected objectives, BAI08 showed level 0. APO12, BAI02, BAI06, BAI07, and DSS01 showed level 1. APO07, BAI10, and DSS03 showed capability level 2. Therefore, 61 recommendations were provided to raise the IT governance capability level to level 3 for all objectives.

Exploring Physicians' Perceptions of Digital Health's Impact on the Patient-Physician Relationship in the Primary Health Care Setting: Qualitative Descriptive Study.

Digital health has become essential for effective clinical practice. However, the successful adoption of digital health is dependent on the strength of the patient-physician relationship. The patient-physician relationship shapes the quality of care and impacts health care outcomes, especially in primary care. However, the impact of the increasing use of digital health on the patient-physician relationship is uncertain. This study aims to explore the types of digital health primary care physicians use and understand their impact on the patient-physician relationship from their perspective. This exploratory qualitative descriptive study used individual in-depth interviews guided by a semistructured topic guide. We purposively sampled physicians from 6 general primary care clinics in Singapore and used thematic analysis to identify emergent themes. We conducted 12 interviews. We found that primary care physicians in Singapore had minimal exposure to digital health beyond the scope of institutional implementation. The three key themes that emerged were as follows: (1) evolving roles of both physicians and patients; (2) impact on trust, knowledge acquisition, and longitudinal care; and (3) adoption and use factors of digital health impacting patient-physician relationships. The adoption and use factors comprised "social and personal," "technical and material," and "organization and policy" factors. The study identified that, while primary care physicians held mostly positive views on adopting digital health in improving the patient-physician relationship, they were concerned that digital health might erode trust, hinder proper knowledge acquisition, and reduce humanistic interaction. These concerns called for a nuanced approach to ensure that digital health would not compromise the patient-physician relationship. This could be achieved by ensuring that physicians possess the necessary skills, knowledge, and positive attitude, while health care organizations would provide robust IT capabilities and support. We recommend that education be refined and government policies on digital health adoption and use be revised to align with the goal of strengthening the patient-physician relationship.

Information technology capabilities: a bibliometric vision of the conceptual and intellectual structures and the past and future research directions

Purpose Scientific production on the topic of information technology (IT) capabilities grows each year, leading researchers working in the field into difficulties to keep abreast of the new research flows, as well as to know the intellectual and conceptual structures that sustain the area. Thus, this study aims to present the result of the application of a quantitative approach on the international scientific production on the subject. Design/methodology/approach Several complementary bibliometric techniques were combined, such as keywords co-occurrence, bibliographic coupling and cocitation analysis. Considering that the bibliometric research support software currently available to the academic community has strengths and weaknesses, the present study uses three recent tools of analysis (VOSviewer, SciMAT and Bibliometrix), to explore the best that each can offer. Findings The authors analyzed 219 scientific papers available on the Web of Science. The authors identify the origins of the current literature on IT capabilities, as well as its foundations and main intellectual and conceptual structures, including a longitudinal view of the development of the theme. The paper also presents the main research fronts in the field, as well as several opportunities that can contribute to the advancement of research involving IT capabilities. Originality/value The fundamental themes for structuring the whole of the scientific production on IT capabilities, which had a higher level of development and connection with external research flows, are organizational performance, strategic management, resource and value-based view. Thus, future researchers will find underlying literature on IT capabilities in the context of business a rich and varied literature involving these major themes.

Pengaruh Kemampuan Adaptasi dan Dukungan Pemerintah terhadap Ketahanan Bisnis yang Dimediasi Kemampuan Teknologi Informasi pada UMKM di Koperasi Konsumen Wanita Pengusaha Indonesia (KOWAPI) Srikandi Daerah Istimewa Yogyakarta

This research aims to examine and analyze the influence of adaptability on business resilience, the influence of government support on business resilience, the influence of adaptability on information technology capabilities, the influence of government support on information technology capabilities, the influence of information technology capabilities on business resilience, the influence of adaptability on business resilience mediated by information technology capabilities and the influence of government support on business resilience mediated by information technology capabilities in MSMEs that are members of the Indonesian Women Entrepreneurs Cooperative (Kowapi) Srikandi DIY. The research method used was quantitative with a sample size of 80 respondents. The data collection technique was carried out using a questionnaire survey via Google Form and analyzed using SEM-PLS modeling analysis. The test results show that adaptability, government support and information technology capabilities have a positive effect on the resilience of MSME businesses in DIY. Information technology capability is a variable that explains the relationship between adaptability and government support on business resilience. This research focuses on confirming previous research regarding factors that influence MSME business resilience. It is hoped that future research will have broader and deeper objects, not only on MSME actors in the Kowapi "Srikandi" Cooperative.

Paving the Path to EMR Implementation Success: The Role of Vendor IT Capability and Coercive Pressure

Paving the Path to EMR Implementation Success: The Role of Vendor IT Capability and Coercive Pressure