Background In diverse, multicultural Canadian society, interpersonal trust among citizens and institutions is important in developing livable communities. Within the context of urban planning, increased citizen resistance due to a lack of trust complicates infrastructure design implementation, and should be a point of concern to planning practitioners. However, as highlighted in the work of Robert Putnam and Timothy Earle, building trust with communities, particularly marginalized ones, is challenging due to their diversity itself. Description of Program Under the aegis of Sustainable Calgary, the Active Neighborhoods project aims at creating opportunities for citizen engagement in the urban planning process as well as active transportation options, with the goal of making selected communities more livable. We focus on marginalized communities, including low income earners and new immigrants, because they are typically underserved and less likely to use active transportation infrastructure. Preliminary research indicates a correlation between immigrant status and health issues, socioeconomic status, use of active transportation, and sedentary lifestyles. Therefore, from both public health and equity perspectives, it is important to involve these marginalized communities in the process of planning the development of active transportation infrastructure. Underlying such engagement is the need to build trust effectively. Outcomes This Active Neighborhoods project took place within a north-eastern community in the city of Calgary, where part of our work involved engaging with a group of immigrant women and homeless men. Through this case study of targeted engagement, we highlight the importance of trust-building by meeting individuals on their own turf, partnering with relational mediators, adapting to emergent situations, and flexible time frames. Developed in partnership with our community stakeholders, we created a visual engagement tool through an iterative process. Investing in marginalized communities this way better addresses the challenges noted above. Implications There is a paucity of critical work on engaging with these particular population groups around infrastructure development and urban planning. Therefore, we believe there are important lessons to be shared through reflecting on this experience. Moving forward, urban planning needs to grapple with how best to build trust, within a relational context, in developing infrastructure that benefits a community over time.
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