Quality Of Service For Calls Research Articles

Strategi Optimal Peningkatan Kualitas Layanan Guru Sekolah Menengah Kejuruan (SMK) Melalui Penguatan Knowledge Management, Komunikasi Interpersonal, Dukungan Organisasi dan Kepuasan Kerja

Customer perceptions regarding the comparison between fulfilling needs and desires and the accuracy of delivery to balance customer expectations which are closely related to the quality of products, services and human resources are called Service Quality. Teachers are the main aspect and key determinant of successful learning, policy implementation and creative, innovative efforts, as well as the democratization of education. Teachers are the main players and spearheads in the world of education. Therefore, the existence of programs that concretely always support, accompany and help to continue to develop the personal and professional qualities of teachers is a guarantee for brilliant education. Based on preliminary research, it is known that the permanent foundation teachers (GTY) of PGRI Vocational High Schools (SMK) in Bogor Regency have relatively suboptimal service quality. Therefore, research is needed to obtain information on variables related to improving service quality. The aim of this research is to make efforts to improve the quality of service for vocational school teachers by conducting research on the influence of the variables knowledge management, interpersonal communication, organizational support and job satisfaction. This research uses the path analysis method to determine the influence between the variables studied and the SITOREM method for indicator analysis in order to obtain optimal solutions in an effort to improve the quality of vocational school teacher services.

Optimal Strategy to Improve the Quality of Vocational Teacher Services through Knowledge Management, Interpersonal Communication, Organizational Support and Job Satisfaction

Customer perceptions regarding the comparison between fulfilling needs and desires and the accuracy of delivery to balance customer expectations which are closely related to the quality of products, services, and human resources are called Service Quality. Teachers are the main aspect and key determinant of successful learning, policy implementation, and creative, innovative efforts, as well as the democratization of education. Teachers are the main players and spearheads in the world of education. Therefore, the existence of programs that concretely always support, accompany, and help to continue to develop the personal and professional qualities of teachers is a guarantee for brilliant education. Based on preliminary research, it is known that the permanent foundation teachers (GTY) of PGRI Vocational High Schools (SMK) in Bogor Regency have relatively suboptimal service quality. Therefore, research is needed to obtain information on variables related to improving service quality. This research aims to make efforts to improve the quality of service for vocational school teachers by researching the influence of the variables knowledge management, interpersonal communication, organizational support, and job satisfaction. This research uses the path analysis method to determine the influence between the variables studied and the SITOREM method for indicator analysis to obtain optimal solutions to improve the quality of vocational school teacher services.

Competitive Strategies in The Lodging Service Sector : Five Porter Analyses And Case Study SWOT Analysis

Booking lodging services using online applications is a strategy used by companies in marketing their services. One of the lodging booking platforms is RedDoorz and OYO. Along with the emergence of this technology and information, causing every innkeeper to have a competitive strategy. This study aims to determine the product differentiation strategy, the competitive strategy with porter's five forces analysis, the company's condition using SWOT analysis, and customer satisfaction with the SERVQUAL dimension in lodging services Malang. The research subjects are lodging services in Malang that market their products using the RedDoorz and OYO platforms. The subjects of this research include Omega Guest House, Bunga Cengkeh Homestay, Aurila Homestay, and Kina Family Residence. Data were analyzed descriptively qualitatively with Porter's Five Forces analysis, SWOT analysis and SERVQUAL dimensions. The study results indicate that the lodging service sector in Malang is almost entirely only implementing a differentiation strategy based on price and service. The SWOT analysis results show the second quadrant point, strategy diversification, which means this position proves that a business is strong but faces big challenges during the Covid-19 pandemic. So you have to prepare a business strategy that has been prepared based on the results of the company's SWOT analysis. Business owners in the field of services such as lodging in Malang must give full attention to customers because when the level of satisfaction is high it will not rule out the possibility, the visitor will return at another time, this full attention is called service quality or SERVQUAL

The use of the quality model of Parasuraman, Zeithaml and Berry in health services

This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of five dimensions: tangibility, reliability, responsiveness, assurance and empathy. From the difference between what is expected by the user and the service offered, gaps or shortcomings are derived that may be the main obstacle for users to perceive the provision of such services with quality. It was observed that the use of the psychometric scale called Service Quality (SERVQUAL) in some studies about satisfaction, obtained very favorable results in the institutions in which it was employed. The analysis revealed the need to improve the existing models of evaluation, as well as the importance of measuring user satisfaction in health institutions.

Dynamic Channel Allocation for Class-Based QoS Provisioning and Call Admission in Visible Light Communication

Provisioning of quality of service (QoS) is a key issue in wireless communication systems. Owing to the fact that QoS requirements are not very strict for all traffic types, more calls of higher priority traffic classes can be accommodated by blocking a slightly greater number of calls of lower priority traffic classes. Diverse types of high data rate traffic are supported by existing wireless communication systems, although resources are limited. Hence, priority-based resource allocation can ensure sufficient service quality for calls of important traffic classes. However, the use of fixed guard channels to prioritize any class of calls always reduces channel utilization. Hence, we propose a priority-based dynamic channel reservation scheme for higher priority calls that does not reduce channel utilization significantly. The number of reserved channels for each individual traffic class is calculated using real-time observation of call arrival rates for all traffic. The scheme reduces the call blocking probability for higher priority calls while simultaneously increasing channel utilization. The proposed channel reservation scheme can be efficiently applied for visible light communication (VLC) systems as well as for other wireless communication systems. The proposed Markov Chain model is expected to be very effective for queuing analysis and particularly for implementing a priority-based scheme for any number of traffic classes. We consider VLC as the system model for performance analysis. The numerical results show that the proposed scheme is able to attain a reasonable call blocking probability for higher priority calls, without sacrificing channel utilization.

O emprego do modelo de qualidade de Parasuraman, Zeithaml e Berry em serviços de saúde

This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of five dimensions: tangibility, reliability, responsiveness, assurance and empathy. From the difference between what is expected by the user and the service offered, gaps or shortcomings are derived that may be the main obstacle for users to perceive the provision of such services with quality. It was observed that the use of the psychometric scale called Service Quality (SERVQUAL) in some studies about satisfaction, obtained very favorable results in the institutions in which it was employed. The analysis revealed the need to improve the existing models of evaluation, as well as the importance of measuring user satisfaction in health institutions.

Analysis of effect of load-based excess bandwidth reservation on performances of differentiated services in E-PON

Performances of differentiated services in the upstream transmission of Ethernet passive optical network (E-PON) are affected by bandwidth reservation algorithm of an optical network unit, since data packets can be transmitted to an optical line termination only during the reserved transmission window. The effects of time-slot reservation on differentiated services are analysed and an adaptive class-based excess bandwidth reservation algorithm, called service quality pre-engagement (SQP), which reserves a time-slot based on the backlog queue and traffic arrival pattern of class is proposed. SQP applies the prediction-based bandwidth reservation to selected forward reservation classes (FRCs) which are determined by the introduced dynamic FRC selection. The proposed short-term service work-based time-slot reservation and long-term adaptive FRC selection optimise time-slot reservation according to traffic load of class. Analytic and simulation results show that this approach improves the performance of differentiated services, especially in terms of system buffer size, light-load penalty and service fairness, while guaranteeing high link utilisation and throughput.

Packet reservation multiple access in a metropolitan microcellular radio environment

The author examines the performance of a packet reservation multiple access (PRMA) protocol in a metropolitan microcellular radio environment using computer simulations. Call characteristics, mobility, and channel conditions have an impact on PRMA performance which is measured in terms of the average packet dropping rate per call. In order to maintain a reasonable level of service quality for calls in progress, teletraffic loading can be controlled by introducing a call setup queue and limiting the number of active subscribers. Call mobility is found to have a minor impact on PRMA performance. PRMA is also fairly robust against adverse channel conditions with a drop in performance of about 15% when the channel packet loss rate is less than 0.01. Performance comparisons to other protocols are also carried out.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>