Both crystalline δ-sodium disilicate (SKS-6) and amorphous spray-dried sodium disilicate can be used as the builder substance in detergents and cleansing agents. Differences in the use properties investigated here can be attributed to structural differences in the silicates. On the basis of the unequal solubility properties and the different reactivity towards alkyl-ammonium cations, it can be concluded that softening of water by the two modification takes place in different ways. While the amorphous disilicate removes the water hardening ions via a voluminous alkaline earth metal silicate precipitate, the polyvalent cations are mainly bonded by the crystalline substance via an ion exchange process. The considerably higher calcium-binding capacity of SKS-6 in soft and medium-hard water can be explained by this characteristic at the same time. Both substances can provide the wash liquor with large quantities of alkalinity. The crystalline sodium disilicate has a significantly higher buffer capacity than the amorphous product because of the higher content of active substance. Furthermore, the high structural water content in the amorphous silicate means that during storage the solid forms lumps or deliquesces after only a comparatively low uptake of water.