Business Resources Research Articles

Measuring the Level of Readiness for Integrated Business Startup System Adoption for SMEs Using the E-Readiness Model Approach

The study aims to analyze the level of readiness for the adoption of the IBS (Integrated Business Startup) system for SMEs in the city of Palembang. The method used is the e-readiness method using 6 indicators, namely: Awareness, government, commitment, business resources, human resources, technology resources, and adoption. The method of determining respondents is by using the census method. The respondents are SMEs in South Sumatra Province, which is under the guidance of the Department of Cooperatives and SMEs of South Sumatra Province, and which has been registered as IBS users as many as 280 SME respondents. The measurement results show that SMEs in Palembang City have a level of readiness to use information technology facilities to market their products through the IBS system. Based on the measurement results on the indicators used, the results show that the awareness indicator has a value of 3.50, the governance indicator has a value of 2.98, commitment has a value of 2.95, business resources has a value of 3.90, human resources have a value of 2.64, technological resources have a value of 2.96 while adoption has a value of 3.20. The value obtained shows that the level is quite ready to adopt the IBS system.
 Keywords: IBS, e-Readiness, adoption, SMEs, Department of Cooperatives and SMEs of South Sumatra Province

Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

PurposeThis study aims to establish a comprehensive satisfaction analysis framework by mining online restaurant reviews, which can not only accurately reveal consumer satisfaction but also identify factors leading to dissatisfaction and further quantify improvement opportunity levels.Design/methodology/approachAdopting deep learning, Cross-Bidirectional Encoder Representations Transformers (BERT) model is developed to measure customer satisfaction. Furthermore, opinion mining technique is used to extract consumers’ opinions and obtain dissatisfaction factors. Furthermore, the opportunity algorithm is introduced to quantify attributes’ improvement opportunity levels. A total of 19,133 online reviews of 31 restaurants in Universal Beijing Resort are crawled to validate the framework.FindingsResults demonstrate the superiority of Cross-BERT model compared to existing models such as sentiment lexicon-based model and Naïve Bayes. More importantly, after effectively unveiling customer dissatisfaction factors (e.g. long queuing time and taste salty), “Dish taste,” “Waiters’ attitude” and “Decoration” are identified as the three secondary attributes with the greatest improvement opportunities.Practical implicationsThe proposed framework helps managers, especially in the restaurant industry, accurately understand customer satisfaction and reasons behind dissatisfaction, thereby generating efficient countermeasures. Especially, the improvement opportunity levels also benefit practitioners in efficiently allocating limited business resources.Originality/valueThis work contributes to hospitality and tourism literature by developing a comprehensive customer satisfaction analysis framework in the big data era. Moreover, to the best of the authors’ knowledge, this work is among the first to introduce opportunity algorithm to quantify service improvement benefits. The proposed Cross-BERT model also advances the methodological literature on measuring customer satisfaction.

Environmental Product Declaration Approaches on the Brazilian Experiences: A Review

The Environmental Product Declaration (EPD) is a type of label that has been considered reliable and complete, and it is commonly used in purchasing decisions, product design definition, environmental communication, data sources, and other applications. This article examines the approaches for the development of EPD in the Brazilian context, taking into account the initiatives of interested parties as well as the circumstances for its adoption by national firms. This work adds value by assessing which works in Brazilian literature and experiences focus on EPD, contextualizing the issue, and offering this type of label as a strategic resource. Between 2015 and 2022, the bibliographical survey uncovered 20 works. The Prisma 2020 checklist was utilized to conduct the systematic review, and the analysis in this study was both quantitative and qualitative. Since NBR ISO 14025 (2015), the publications have been consistent. Only 35% of the review content was obtained from journals, with 6 of the 7 publications resulting from academic works from their authors' postgraduate training processes, indicating a concentration of studies by a few scholars, all linked to universities in Brazil's south and southeast. Studies have shown that EPD is a valuable tool for environmental management due to its consistency, reliability, and completeness of data. However, due to a lack of Brazilian experience, this resource is not commonly known, disseminated, or employed. EPD has potential to be used as a strategic resource for businesses due to Brazil's normative, legal, and structural conditions for adoption.

Diversity and inclusion: a local or a global issue?

Objective: This teaching case focuses on a multinational insurance firm from a developed country that decides to implement a global human resources program for diversity and inclusion (D&I) across all its branches, after realizing that some of them were already developing successful local initiatives on their own. This case is designed for graduate or undergraduate students in International Business or Human Resources disciplines, in Management and Business Administration courses. Method: This is an armchair case, based on both primary and secondary sources of information. Fictional company and character were created to illustrate the case, based on empirical evidence about many multinational insurance companies operating in Brazil. Relevance / Originality: This teaching case seeks to engage students in a discussion about how important it is to implement a D&I agenda in today’s companies, and how multinational enterprises (MNEs) should manage the duality of establishing a global program in such a sensitive matter, in which local diversity is so crucial. The case provide instructors with is a dynamic and active-learning way of teaching traditional global strategy concepts. The contemporaneity and importance of the D&I thematic allows for interesting discussions of traditional concepts. Theoretical contributions: Students are put in the protagonist’s shoes, thereby training their decision-making skills. Through dealing with issues of diversity and inclusion, students are expected to learn concepts of global strategy related to global integration (GI) versus local responsiveness (LR) strategies; subsidiaries and headquarters’ roles and contexts and traditional and reverse transfer of practices/knowledge.

Sustainability and growth: Evidence from Spanish wine industry

Aim of study: To analyze the compatibility of sustainability with the business growth of wineries in Spain. Area of study: The data used come from a survey conducted in the years 202 and 2021, which was addressed to the all wineries located in Spain. Material and methods: The economic growth of wineries is conditioned by different factors; in this work we have analyzed the orientation towards sustainability, business resources and capabilities (marketing, innovation, marketing, human resources, network resources, management resources and financial resources), profitability and exports. The empirical analysis was carried out by studying the responses received after a first mail sent to all independent wineries, with a subsequent telephone call. The number of responses, 411, represents 14% of the population. Using the regression model, estimated by OLS with Robust Errors proposed by Eiker-White, the factors determining the economic growth of the wineries were analyzed. The analysis done was exploratory. Main results: The results show that the factors that most favor the growth of Spanish wine companies are management capabilities, sustainability orientation and financial resources. Research highlights: Two relevant factors for growth are management capabilities and sustainability orientation. This reaffirms the compatibility of opting for sustainability and business growth in the case of Spanish wineries. And it allows to give arguments to the positive discourse between growth and sustainability of economic activities.

Record Keeping and its Effects on the Development of Small-Scale Enterprises in the Sissala West District in the Upper West Region of Ghana

Record keeping is important in development because it provides recorded information critical in business entities’ strategic development. The study aimed to look into record keeping and its effects on the development of small-scale enterprises in the Sissala West District of Ghana’s Upper West Region. The study collected data through questionnaires and observations. The study also drew 95 people from a list of small businesses in the Sissala West district as a sample size. The findings show that record-keeping practices are not widely encouraged among small-scale enterprises, and that businesses cannot appreciate the benefits of record-keeping because it is not widely used. Findings also show that capacity factors are important to most small business owners. Findings also show that most small-business owners lack the knowledge and experience needed to use modern technology to keep records. It is suggested that the Ghanaian government (GoG), the Ministry of Trade and Industry, the Business Resource Center (BRC), the Ghana Enterprise Agency (GEA), and the Micro Finance and Small Loans Scheme (MASLOC) collaborate to assist small businesses in improving their record keeping.

THE INTEGRATION OF SUPPLY CHAIN MANAGEMENT AND INDUSTRY 4.0: ANALYSIS OF STRUCTURAL RELATIONSHIPS

In this study, the assessment of major factors that directly impact the success of the Industry 4.0 integration of the supply chain in terms of tangible and intangible business resources as well as the mediating role of work engagement over these business resources was performed. A total of 685 survey questions were distributed to voluntary participants in the supply chain management industry and 182 responses were studied. Structural Equation Modelling using AMOS software was carried out. Analysis such as variables and their related measurement scales, data screening, replacing missing values, removing outliers and testing normality of data, Harman’s single-factor test, and Confirmatory Factor Analysis were conducted. Descriptive results of the constructs were discussed.

Is Digital Transformation Vital for Business in Thailand 4.0 Era: An Exploratory Study

Purpose: Digital Transformation has gradually become a significant phenomenon in boosting the economies of many developing countries as well as a trend of businesses in the 21st-century in various aspects. This study explores the importance of pursuing digital transformation for businesses under Thailand 4.0 economic model toward innovation and creativity. Methodology: Using qualitative approach, this study explores the role of digital transformation under Thailand 4.0 era, and the strategies that businesses should pursue for implementing digital transformation. Findings: The findings identify Management/ Executives vision, Business Resources, and Business Competencies as the three key factors required for the successful implementation of digital transformation in businesses. Practical implications: There is a need to fully align the perceptions of practitioners who have expertise on different digital technologies for digital business transformation or digital enterprise solutions in Thailand. Originality: The findings provide useful insights on key factors, strategies, and the common practice associated with the adoption and successful implementation of digital transformation.

The role of social media business and organizational resources for successful digital transformation

ABSTRACT This study aimed to test the concept derived from resource-based and knowledge-based views to determine the success of digital transformation. The Industrial Revolution 4.0 has changed the way organisations survive and are adaptive in all rapidly changing environments, one of which is the use of social media in business. We investigated how SMEs in creative industries adapt their strategies, resources, and knowledge capabilities to achieve digital transformation through organisational agility. Data was collected from 269 SMEs in Indonesia using a questionnaire and analysed using the SEM (Structural Equation Modelling) statistical software SmartPLS. The results showed that organisational agility succeeded in mediating the influence of knowledge absorption capabilities, social media engagement, and digital resources in strengthening digital transformation. Achieving digital transformation can be successful if SMEs can use social media business and technology as their strategy and knowledge to survive and achieve competitive advantage.

The Effect of Customer Knowledge Management on Organizational Performance

Nowadays, the development of knowledge management (KM) does play an important role in the concept of Customer Knowledge Management (CKM). This development shows the rapid change in all areas of life, due to the effects of globalization and the development of highly acclaimed KM. On the other hand, CKM is considered important, because its implementation benefits the field of operations and services, that can improve personal competence, maintain availability knowledge, innovation and product development. Therefore, scholars regard CKM as a strategic resource for businesses to improve innovation, facilitate the detection of new market opportunities, and support long-term customer relationship management (CRM). However, literature suffers from a lack of understanding of customer knowledge’s role in improving the performance of organization. Thus, the purpose of the study is to investigate the impact of CKM on organizational performance (OP). This study uses a questionnaire and statistical analytical techniques (Structural Sequential Equation Model) to explore the effect of CKM on OP. The statistical population of this research includes 500 insurance companies in Malaysia. The sample size was estimated 258 people by using Krejcie and Morgan Morgan Table (1970) and stratified sampling method was used. Data collection tool is close ended questionnaire with Likert's five-option scale. Therefore, 516 questionnaires were distributed and 180 returned questionnaires were analyzed. Measurement model was analyzed to determine data validity and the hypotheses were tested using structural model. The findings showed that that CKM dimensions namely; Knowledge for customers (KfC), and Knowledge from Customers (KfrC) had a positive impact on the performance of organization and provides competitive advantages. However, knowledge about customers (KaC), indicated insignificant impact with OP. This study provides clear implications related to the theory and contributions to the literature related to CKM as well as in insurance industry. The study also provides invaluable insightfulness to various stakeholders including policy makers, institutional support and insurance agent about the importance of knowledge about customers (KaC), Knowledge for customers (KfC), and Knowledge from Customers (KfrC) in determining the performance of insurance industry. Hence, organizations should acquire valuable customer knowledge in order to enhance the relationship with customers, as well as enhance their performance.

Knowledge sharing in organization: A systematic review

The main objective of this paper is to bring together scattered literature on knowledge sharing, and analyse them to provide a better understanding of the concept and to suggest emerging directions for future research. The review went through three stages: setting the review protocol, administering the review, and reporting the review. The paper systematically reviewed 110 articles under three research streams: (1) knowledge sharing enablers (2) knowledge sharing processes, and (3) knowledge sharing outcomes. The paper found that little is known about the kind of knowledge that better contributes to develop the competencies required for specific market, there is over-concentration on knowledge sharing enablers than barriers, knowledge sharing process is not linked to the overall firm objective and strategy, and financial outcomes of knowledge sharing has been studied more than nonfinancial outcomes. Based on these findings, organisations have been advised to design knowledge sharing processes in line with their overall business objective, strategy, and resources at their disposal to maximise the benefits of knowledge sharing.

THE MODEL OF HUMAN RESOURCE MANAGEMENT FOR ORGANIZATIONAL EFFICIENCY IN THE NEW NORMAL AGE

This article aimed at analyzing the principles of human resource management and form the model of human resource management for organizational efficiency of business companies in the new normal age. The results of the study showed that finding and retaining human talent has become a competitive battleground. The principles of human resource management consisting of human resource planning, recruitment and selection, training and development, compensation and benefit, appraising employee performance and employee retention are the functions that can be performed in organization to facilitate the most effective use of human talents, skills and knowledge of employees to work for achieving organizational goals and objectives. Attracting, developing, and retaining employees with special talents, skills, knowledge, creative thinking, and experiences become the key strategies for increasing organizational efficiency in the new normal age. As human resources play a key role in the success of organization, effective management of human resources in business companies becomes the greatest challenge of managers today, especially in the new normal age.

Analysis of Product Review Sentiment Analysis using Improved Machine Learning Techniques

Sentiment analysis has emerged as a crucial task in the era of big data and social media. Understanding the sentiments expressed in product reviews is vital for businesses to gauge customer satisfaction and make informed decisions. This research paper presents a design simulation and assessment of product review sentiment analysis using improved machine learning techniques. The aim is to develop a robust sentiment analysis model that outperforms existing approaches in accuracy and efficiency. We propose a novel methodology that combines advanced feature extraction, sentiment classification algorithms, and model optimization techniques. The introduction provides an overview of the importance of sentiment analysis in the context of product reviews and the challenges faced by conventional methods. It also outlines the objectives and scope of this research. The related works section presents a comprehensive review of existing literature and highlights the limitations of current approaches. The proposed methodology section describes the technical details of our enhanced machine learning approach and the reasoning behind the selected techniques. In the analysis of sample results, we evaluate the performance of our proposed model on a diverse dataset of product reviews. We present the accuracy, precision, recall, and F1-score metrics, along with a comparison to baseline models and state-of-the-art sentiment analysis systems. Furthermore, we discuss the model's robustness in handling various types of products and reviews.
 Our research demonstrates significant improvements in sentiment analysis accuracy compared to traditional methods. We introduce tables and graphs to illustrate the model's performance in different scenarios and identify its strengths and weaknesses. The paper concludes by discussing the implications of our findings, potential applications in industry, and directions for future research. Overall, this research contributes to the advancement of sentiment analysis techniques and provides a valuable resource for businesses aiming to enhance their understanding of customer sentiments through product reviews.

Exploring the Potential of Social Farmers’ Networking as a Leverage for Inclusive Tourism

Social entrepreneurship plays a key role in making tourism an inclusive activity. Literature on the topic is increasing but needs to pay more attention to collaboration, which is crucial for social enterprises. To overcome this gap, the present study focuses on the impact that social entrepreneurs’ drivers and barriers towards collaboration might have on providing decent work in rural tourism. The research considers the case of social farming, which has important implications for developing inclusive tourism. By applying the coding technique to twelve in-depth interviews with social entrepreneurs in the Marche region (Italy), the research reveals different themes and sub-themes influencing the four pillars of decent work identified by the International Labour Organization. Results show that the drivers towards collaboration positively impact new employment opportunities and social security for social entrepreneurs and the most fragile people targeted by their services. Instead, the lack of resources for social businesses and the low embeddedness are the main dimensions hindering the provision of well-being through tourism. This study provides managerial and policy implications to sustain inclusive tourism activities in social farming. It concludes with the main limitations and possible directions for future research.

Лингвосемиотические характеристики метафоры в профессиональном дискурсе

The aim of the article is to identify and analyze the linguistic and semiotic parameters of metaphors in the English professional discourse, to reveal the semiotic and linguistic potential of professional metaphors in conveying the business world significance and to study the mechanisms of the impact of professional metaphors on various target audience. This goal is achieved by referring to modern scientific both domestic and foreign studies of metaphor, linguistic semiotics and professional discourse. The relevance of the present study is determined by the necessity to understand the essence and main semiotic features of the metaphor used in the English professional discourse. As an empirical material, a bank of metaphors (1234 units) from the Economist is used. The novelty is the fact that metaphors in professional discourse are described as special signs of the semiotic continuum, 4 semantic groups and 23 subgroups are identified and analyzed. The authors have identified that metaphors are not used only as an independent cognitive resource in business, but also as a special sign that acts as a constructive foundation for business as a whole. They conclude that the metaphorization process in professional discourse provides a special algorithm for understanding social phenomena. Moreover, the authors argue that professional metaphors should be seen as conceptual frames applied to organizations to promote understanding, generate new meanings, and enable business and economic change, considering the advantages of second level professional metaphors.

Kajian Potensi Usaha Budidaya Ikan Lele (Clarias batrachus) (Studi kasus: “BUMdes Tengguli” di Desa Tengguli Kecamatan Sajad)

Every fishery activity has potential which is highly dependent on the type of business and fishery resources available at the location of the activity. One of them is the potential for cultivating businesses in great demand by the community. The purpose of this research is to examine the potential for catfish farming in tarpaulin ponds at the Tengguli BUMDes. This type of research is quantitative research with a quantitative descriptive study approach. The research method uses financial analysis combined with environmental analysis focusing on water quality. The results of the research based on the financial aspect show that the costs incurred amount to IDR 8,986,166 including fixed costs and variable costs. Meanwhile, the profit earned was IDR 3,013,834/production. The BEP value is 299.5 kg/period at a minimum price of IDR 22,465.41/kg. An RCR value of 1.33 > 1 means efficient and profitable, a marketing margin of IDR 4,000, and a farmer's share value of 99% > 40% means efficient. While from the environmental aspect, the value of pH 5, temperature 29°C, DO 15.4 mg/l, nitrate 0 mg/L, phosphate 1.0 mg/L, and ammonia 0 mg/l did not cross the PP No.82 of 2001 (class II).

Good Corporate Governance dan Penerapannya di Perbankan Syariah

Good Corporate Governance is a set of laws, rules and regulations that must be followed; can also encourage the performance of business resources to function effectively in order to provide long-term economic benefits for shareholders and the surrounding community. This investigation is a type of field research. Adam Malik from Bank Syariah Indonesia KCP Medan conducted this research. Secondary data is a source of information used. Observation and interviews are one of the data collection techniques used by researchers. The conclusions that can be drawn based on the findings of hypothesis testing and referring to the formulation and objectives of the study: The profitability of Islamic banking is positively and significantly influenced by the quality of GCG implementation. According to research findings, GCG has a good and quite large influence on the profitability of Islamic banking. So that there is a positive relationship because the greater the GCG score, the better the performance, and the healthier the bank, the better the relationship. Good corporate governance (GCG) that is not implemented consistently has an impact on the bank's financial performance.

Checking IN: Development, Acceptability, and Feasibility of a Pediatric Electronic Distress Screener.

Chronic illness in children and adolescents is associated with significant stress and risk of psychosocial problems. In busy pediatric clinics, limited time and resources are significant barriers to providing mental health assessment for every child. A brief, real-time self-report measure of psychosocial problems is needed. An electronic distress screening tool, Checking IN, for ages 8-21 was developed in 3 phases. Phase I used semi-structured cognitive interviews (N = 47) to test the wording of items assessing emotional, physical, social, practical, and spiritual concerns of pediatric patients. Findings informed the development of the final measure and an electronic platform (Phase II). Phase III used semi-structured interviews (N = 134) to assess child, caregiver and researcher perception of the feasibility, acceptability, and barriers of administering Checking IN in the outpatient setting at 4 sites. Most patients and caregivers rated Checking IN as "easy" or "very easy" to complete, "feasible" or "somewhat feasible," and the time to complete the measure as acceptable. Most providers (n = 68) reported Checking IN elicited clinically useful and novel information. Fifty-four percent changed care for their patient based on the results. Checking IN is a versatile and brief distress screener that is acceptable to youth with chronic illness and feasible to administer. The summary report provides immediate clinically meaningful data. Electronic tools like Checking IN can capture a child's current psychosocial wellbeing in a standardized, consistent, and useful way, while allowing for the automation of triaging referrals and psychosocial documentation during outpatient visits.

A Study of Virtualization Techniques Applied in Cloud Computing Environment

Abstract: The fastest-growing internet technology today is cloud computing. On-demand network access to a shared pool of reconfigurable resources is possible. A fundamental component of cloud computing is virtualization, which enables real resources to be divided into virtual resources so they can be shared among other virtual machines. Utilizing this virtualized resource can help you use less real equipment, servers, and storage space. Modern technologies like cloud computing expand the functional possibilities, elastic resource management, and collaborative execution style of applications. Virtualization, which enables business or academic IT resources through ondemand allocation dynamically, is the core component of cloud computing. The resources come in a variety of shapes, including client, server, storage, network, and application. This essay focuses on how virtualization increases the resources' elasticity in a cloud computing context. This study also provides a thorough analysis of open source virtualization approaches, problems, and future research directions.

The Effect of Business Environment and Resource Adequacy on SME Performance

The present quantitative analysis delves into the complex dynamics that effect the performance of Small and Medium Enterprises (SMEs) in Indonesia. Specifically, the study examines the influence of resource adequacy and the business climate. Regression analysis is used in this robust research design study to investigate the links between SME performance and financial resources, human resources, regulatory frameworks, market competition, technical advancements, and economic conditions and technological resources. The results show complex correlations, highlighting the importance of regulatory assistance, economic stability, competitive market responses, and thorough resource management for the success of small and medium-sized enterprises. The research offers concrete insights that will assist policymakers, business practitioners, and the academic community, adding to the continuing conversation on SME development in Indonesia.