Company's Business Processes Research Articles

REENGINEERING OF BUSINESS PROCESSES AS A TOOL OF EFFECTIVE ENTERPRISE MANAGEMENT

In management, there are many management approaches that can improve the efficiency of the enterprise. At the same time, the priority of enterprise development is the implementation of innovative activities. To succeed in this area, companies are changing management approaches, organizational structures and business models. However, in the conditions of constant aggravation of competition, achievement of high indicators of activity of the enterprise is best provided at the expense of reengineering of business processes. The innovation of reengineering is that it combines the use of the prerogatives of computer technology, human resource management technology and business process change. In the current economic conditions, the speed of reaction of all subsystems of the enterprise and the efficiency of operations are of particular importance and are a necessary condition for its effective operation in conditions of constant competition. In this situation, reengineering is the most effective, because it helps to increase the efficiency of the enterprise by changing the business model it uses. Thus, the study of reengineering procedures, its principles and objectives is relevant today. The purpose of the study was to generalize theoretical approaches to the basic principles, types and objectives of business process reengineering as a tool for effective enterprise management. The methodological basis of the study was the work of domestic and foreign scientists on the problems of reengineering and change management. Business process reengineering is a thorough rethinking and radical redesign of business processes of companies that want to significantly improve their performance. It is used in cases when it is necessary to make an informed decision on the reorganization of activities: radical transformations, business restructuring, replacement of existing management structures with new ones, etc. Through the effective use of business process reengineering tools can make the company more flexible to changes in the environment and more resilient in a competitive environment. Thus, business process reengineering involves a decisive, radical restructuring of business processes and the foundations of management to significantly increase the competitiveness of the enterprise in the market and significantly increase the efficiency of the enterprise as a whole system.

Prerequisites for the legal mechanisms development to combat disinformation in social media in the context of national security: problem statement

The article deals with the preconditions for the legal mechanisms development to combat disinformation in social media in the context of national security. The conclusion is formulated on the necessity of the development of such mechanisms on the basis of constitutional freedom of speech principle, with legislative definition of the exclusive possible restriction list in social media for the sake of national security.
 It is noted that the difference between legal and corporate internal norms of regulation of social media companies directly affects the effectiveness of national interests’ protection both in the United States and Ukraine. Because the non-binding provisions of the First Amendment of the US Constitution for private entities determine the orientation of social media companies to make a profit, although the policy of Facebook and Google adheres to the principles of freedom of speech.
 In the context of capacity building of the Centre for Countering Disinformation, counteracting disinformation campaigns for national security reasons requires a combination of efforts of the Centre with the national cybersecurity system, and with regulatory bodies of the media, strategic communications units of Ukraine Government in close cooperation with the private sector, primarily social media companies, and civil society.
 It is concluded that compared to the US government, Ukrainian government has broader constitutional preconditions for the national security interests’ protection, particularly in connection with Russian Federation aggression. It is noted that regulations on combating disinformation in social networks should take into account international human rights requirements, national interests, as well as business processes of social media companies.

OPTIMIZATION OF BUSINESS PROCESSES OF A TELECOMMUNICATIONS COMPANY

Background. Telecommunications play a significant role in the social and economic activities of society, providing operational or interactive (dialogue) transmission ofinformation. Today, none of the economic activities has a chance to survive without the participation of modern information and communication technologies. After all, the speed and quality of information transfer is a key factor in increasing competitiveness in the market. An important prerequisite for the competitiveness of telecommunications companies is to improve service and quality of customer service. The aim of the studyis to analyze the activities of a telecommunications company and optimize business processes to minimize errors, costs, improve the quality of services provided. Materials and methods. The information base of the research is the works of leading scientists, dictionaries, manuals, reference books, legislation in the field of telecommunications and information resources of the global Internet. To solve the above problems, a general scientific analytical method, a method of systematization and generalization of the problem, methods of economic and mathematical modeling, a method of modular design were used. Results. Theoretical information on the telecommunication sphere, features of development of telecommunication companies in modern conditions are analyzed. The system analysis of business processes of the telecommunication company is carried out and the ways of their optimization are investigated. A functional model of modern work organization (AS-IS) has been developed, which is implemented using CASE-tools BPwin 7.0 and reveals all stages of connecting a new client to the SMS hub from processing the client’s application to making a technical connection. Gantt chart illustrates the need to introduce business process automation to accelerate the connection of new customers. Conclusion. The business processes that can be optimized are highlighted, and it is proved that business process automation and parallel execution significantly speed up the process of connecting new customers, which reduces the company’s costs and provides a competitive advantage in attracting new customers.

Strategic organizational optimization of business processes of a logistics company in a crisis in the economy

Strategic organizational optimization of business processes of a logistics company in a crisis in the economy

Цифровизация как метод сокращения трансакционных издержек производственного предприятия

The purpose of the study is to present the author's method of digitalization of transactions of solved business tasks to reduce transaction costs of a manufacturing enterprise. The scientific novelty of the research lies in the fact that the elements of digitalization are proposed in the work to reduce the transaction costs of searching for information, negotiating, measuring, and concluding a contract. The introduction of digital technologies into specific business tasks contributes to the optimization of transaction costs in the modern institutional environment. As a result, the information relationship of the structural divisions of the production company was established during the performance of their functions at all stages of the production cycle from procurement to sales, the functional filling subsystems of the organizational structure were determined. Transaction costs, in accordance with their classification, are structured according to these subsystems, they represent the elements of digitalization recommended for use in the business processes of a manufacturing company to reduce its transaction costs. The introduction of digitalization processes of business tasks into the management structure helps to increase the level of validity and speed of decisions in the subsystems of the organizational structure of the company.

AN EMPIRICAL ANALYSIS OF THE BARRIERS OF TRANSITION FROM THE FOURTH INDUSTRIAL REVOLUTION TECHNOLOGIES PILOT PHASE TO WIDESPREAD ADOPTION

Nowadays business processes in industrial companies are undergoing significant changes under the influence of the trends of the fourth industrial revolution, and the pace and scale of the spread of digital technologies has significantly accelerated due to the coronavirus pandemic. The technological basis for the digital transformation of industrial companies is the industrial Internet of things, cloud computing and blockchain, the collection of big data and their subsequent analytics, machine learning technologies, digital twins, human-machine interaction, including virtual and augmented reality, robotics and automation.Even though the technologies of the fourth industrial revolution can transform the activities of enterprises and increase their efficiency, today most of the projects do not move from the pilot stage to widespread implementation in the company. The purpose of this study is to identify and assess the main barriers that impede the successful implementation of digital technology implementation projects.At the first stage of the study based on a review of domestic and foreign literature, as well as in-depth interviews with experts, groups of barriers were identified and verified that impede the implementation of digital technologies in industrial companies: economic and financial, managerial, competence, regulatory and technological barriers. Also, questionnaires were developed for the quantitative stage of the study.At the second stage of the study, a quantitative assessment of the strength of the influence of barriers was carried out. The barriers with the greatest influence are lack of funds, the need to attract large amounts of funding, and insufficient support from the organization’s management. According to the analysis, the least significant barriers for companies include the complexity of introducing new technologies and the need to change the company’s business model.At the end of the work, a list of proposals was developed to overcome the barriers to the transition from the stage of pilot implementation of technologies of the fourth industrial revolution to widespread implementation.

The Impact of COVID-19 on Digital Enterprise Management

This study reported in this article aimed to examine changes in enterprise management under the COVID-19 pandemic and develop a universal mechanism for managing digital transformation. Its methodological basis was represented by a terminological analysis of the concepts of automation, digitalization, and digital transformation. Their close consideration enabled forming of a conceptual scheme of business digitalization. In sum, the study process unveiled that full-fledged and fruitful digital transformation can be achieved through restructuring a company's business process management system. By comparing the outcomes of using digital platform-based business models, the most promising one was selected to be used in the COVID-19-affected environment. Its practical application was studied in Azerbaijan, Russia, and Switzerland using the Network Readiness Index. The analysis made it possible to form business development strategies for each country reviewed and develop a universal mechanism of digital transformation management on enterprises by means of optimization and modeling. The obtained findings suggest that in pandemic settings, digital enterprise management is concentrated on survival, self-learning, and cooperation without intermediaries through innovation and transformation of business processes. The created strategies can be used to adopt digital technologies and attract investment. Further research can be directed at detailing the proposed mechanism.

E-BUSINESS PROCESSES IN FOOD SERVICES

Purpose: The core aim of this article is to study the influence of E-Business Processes of foodservice companies on increasing food security. Objectives: To study the theoretical background of the creation of foodservice business processes describe their function in the production cycle evaluate foodservice predictors to understand the framework on how the business processes grounded on digital technologies which have positive impact on food security. Methodology: This paper is based on a variety of existing research on E-Business Processes in the Food Service Industry. The research employed secondary data from a literature analysis of journal publications. Findings: The development and modernisation of digital business process management principle, as well as the intricate performance of all structural elements of the food business, including information and computer technological progressions, all helps in contributing to the firms catering processes that are carried out efficaciously. Originality: In the concept of production and management, the paper mentions the business process and its attributes. The study analyses the various forms and attributes of business processes in the sphere of food services, as well as their content and objectives. The researcher aims to investigate the role of modernization of business processes in the system and management process, as well as the influence on the key outcomes that define successful service market activity. The study contains foodservice industry information with its trends and issues. Value: The study proposes a series of tech methods to enhance the business processes of foodservice companies, with a beneficial influence on food security. Type of paper: Conceptual Research Paper.

Development of an Intelligent Quality Management System for Micro Laser Welding: An Innovative Framework and Its Implementation Perspectives

Laser micro-welding manufacturers face substantial challenges in verifying weldment quality, as the industry and applications are requiring increasingly the miniaturization and compactness of products. The problem is compounded by new stringent demands for personalized products at competitive, low costs and the highest quality levels. High-pressure equipment manufacturers, in particular, rely on ISO 3834:2021 to assure and demonstrate best welding practices but also to manage risks associated with liability issues. ISO 3834:2021, like all conventional quality management systems, offers a one-dimensional, quasi-static overview of welding quality that may fail to deal with these new challenges and underlying complexities required to deal effectively with process variability. This paper presents a framework for welding companies to integrate horizontally their suppliers and customers with their processes and products, which are also integrated vertically in the context of Smart Manufacturing or Industry 4.0. It is focused on the development of a smart quality management system for intelligent digitization of all company manufacturing and business processes. Furthermore, an innovative data-based welding quality management framework is described for laser micro-welding applications and their implementation perspectives. The research is driven by an inductive methodology and based on a seamless integration of engineering-oriented heuristic and empirical approaches that is appropriate for intelligent and autonomous quality management, given the lack of research in this niche, but increasingly important topic area.

НЕЙРОСЕТЕВЫЕ МОДЕЛИ ОЦЕНКИ ВЛИЯНИЯ ЦИФРОВЫХ ТЕХНОЛОГИЙ НА ФИНАНСОВУЮ УСТОЙЧИВОСТЬ КОМПАНИИ

The article is devoted to the development of a methodology for assessing the impact of digital technologies on the financial performance of a company. The digitalization of business processes of companies and organizations today is one of the main trends that ensure innovative development and competitiveness. Due to the diversity of companies in size, spheres of activity, operating conditions, the means and methods of digitalization can vary significantly. The introduction of certain technologies does not necessarily guarantee the success and financial stability of a company. Therefore, assessing the impact of digital technologies in making management decisions related to the implementation of innovations is an urgent task. The complexity of such an assessment is associated with the presence of a large number of factors affecting the economic performance of companies, while many factors cannot be quantified and can only be assessed in the form of expert qualitative assessments. The study was carried out on a statistical sample containing information on the level of business digitalization and the number of bankruptcies in the constituent entities of the Russian Federation. The indicator of the number of bankruptcies is used in this work as a resultant indicator reflecting the financial stability of companies in the region as a whole. The most widespread and massive digital technologies were selected as influencing factors: broadband Internet, ERP systems, RFID tags, cloud services, electronic sales systems, as well as digitalization indices of the constituent entities of the Federation. In the course of the research, to determine the impact of digital technologies on the financial stability of the company, a software model of artificial neural networks (ANN) was developed in the R Studio environment. In the work, the type of neural network is selected and all the necessary settings are calculated. The experiments carried out allowed us to optimize the network parameters in order to ensure the best accuracy. The final results of the study confirmed the impact of digital technologies on the sustainability of companies.

PROCESS MINING: PRINCIPLES, CHARACTERISTICS AND IMPLEMENTATION POTENTIAL

Digital transformation is forcing companies to rethink their processes to meet current customer needs. Business Process Management (BPM) can provide a means to structure and address this change. However, most BPM approaches face limitations on the number of processes they can optimize at the same time, due to complexity and resource constraints. The article is devoted to data mining as a tool for modeling and improving the company's business processes. Process Mining is a collection of data-driven diagnostic and business process improvement methods that combine machine learning and BPM. Among the advantages of Process Mining is more efficient management decision making. The possibility of introducing Process Mining methods into the work of a telecommunications company for the automatic collection of information about business processes and building a map of business processes is analyzed. The use of Process Mining methods will allow a telecommunications company to optimize the work of its departments and increase customer satisfaction. In addition, the implementation of this system contributes to a better analysis of the results of the execution of business processes for providing access to the Internet. This will improve the regulations for these processes, control of their compliance and the procedure for making managerial decisions at a higher quality level.

Formation of the Business Model of Crypto Asset Management

Modern economic research of the market for distributed ledgers and blockchain technologies shows that both the nature of the stage of its development and the implemented measures to ensure security with digital technologies of the corresponding industry specificity to verify the information provided to users of financial statements continue to be controversial. In this regard, when discussing cryptocurrencies and blockchain technology, it is necessary to consolidate the terminology at the legislative level, which can be used in the same manner by state administrations, as well as by international companies. In turn, when forming accounting policies by international companies that carry out operations with cryptocurrency, it is important to take into account the current interpretations of the Committee on Interpretations of International Financial Reporting Standards. At the same time, some practical issues cannot be resolved unambiguously due to the discrepancy between the economic essence of crypto assets and other types of objects. Despite the multiple similarities in their classification, as well as the subsequent reassessment in the format of the current standards, the greatest difficulty is raised by questions about the reliability of the information provided for users of financial statements and top management for managing the company's business processes, managing the value of companies and financial reporting architecture. Based on the results of the study, the authors propose a promising engineering business model for managing the value of crypto assets, built on the basis of the current provisions of IFRS.

CONCEPTUAL FRAMEWORK FOR MANAGING THE FORMATION OF AN EFFECTIVE BUSINESS MODEL OF AN AIRLINE COMPANY

The aim of the article is to develop and test the theoretical and methodological approach concerning the management of the formation of an effective airline business model based on its integral competitiveness indicator, which is a determining factor of survival in difficult and dynamic conditions, as well as the guiding vector of the enterprise development in the future. The method for assessing the competitiveness of the airline business model is based on a dualistic system of integrated indicators. The first integrated indicator provides a static assessment of the competitiveness of the airline business model compared to selected competitors, a reference company or average data for a particular market (local, regional, national). In order to assess the static component of the competitiveness of the business model of the airline company, as a method of constructing an integral indicator, the method of taxonomy was chosen, which best meets the condition of maximum objectivity in the calculations. The second integral indicator is responsible for the dynamic component of the assessment and shows the degree of synchronization of the company with the relevant market. Accordingly, will assess a set of financial, managerial and marketing indicators that characterize the results of both basic and management business processes of companies, taking into account the overall quality of business management processes. The information base of the study consists of data from financial statements of aviation enterprises of Ukraine. The sample size is 15 units. Methodology. The first stage of the analysis included the calculation of the share indicators of the competitiveness of the business model of the airlines according to the following criteria: "efficiency of production activities", "financial condition", "efficiency of marketing activities", and "quality of business processes". Further, the study calculated conditional (relative) indicators of competitiveness of the studied airlines by comparing the absolute measure of the enterprise with the best value of these indicators of all competitors in the market. On the basis of which the "matrix of competitive development" was built. Results of the study. According to the results of the construction of the "matrix of competitive development" the following four types of management business model development of the airline enterprises were formed: adaptive management, strategic management, anticipative management (there are no enterprises in this zone), anti-crisis management. Practical conclusions. The conducted research allowed to establish that the overall level of competitiveness of the business models of the studied airline companies is quite low, since there is not a single company in the most attractive zone of high competitiveness. Also, 6 of the 15 examined airlines are at a crisis stage of development, which actualizes the need to develop a set of anti-crisis measures to further stabilize the competitive position.

Improvement business process model and notation on the drink distribution industries using six core element

The development of distribution and market segmentation has become the company's background in improving business processes. The purpose of this research is to analyze the business processes of beverage companies using Business Process Management (BPM) modeling and improvised based on six core element management. In the analysis process, it is found that there is no stock forecasting system in forecasting sales stock that must be fulfilled. The results of the study show that the Business Process Management model is improved with the addition of a stock forecasting system, so that business processes become more controlled with the presence of a product stock inventory forecasting system in the company.

Analysis and development of company business processes using business process model notation (case study of PT Datacomm Diangraha)

Companies in supporting activities that can achieve competitive advantage require a description of the right activities or commonly called business processes. To evaluate existing business processes so as to improve business productivity performance, every company needs to conduct business process analysis so that it is easy to understand the ongoing business processes and can improve them if needed. An important stage of business process analysis is modeling. The purpose of writing this journal is to identify business processes at PT Datacomm Diangraha and make modeling of ongoing business processes (As-Is Model). The Business Process Model Notation (BPMN) method which is a technique or method for understanding, designing and analyzing a business process is used in this research. This study uses observation, interviews and literature review to obtain data. The results obtained are the business processes at PT Datacomm consisting of the contract making process, the work design submission process, the process of paying service fees in stages (30%, 60%, 10%), providing a guarantee period, and customer service and process improvement.

DEVELOPMENT AND IMPLEMENTATION OF A SOFTWARE PRODUCT “AUTOMATED ACCOUNTING SYSTEM “AXIM” FOR SMALL BUSINESSES IN THE SYSTEM OF FORMATION OF ANALYTICAL SUPPORT

Topicality. The desire to electronize daily routine processes comes into all spheres of human life: education, entertainment, business, everyday life, etc. It is known that automation of any process not only simplifies human work, but also reduces the time for its execution and improves the quality and effectiveness of this operation.Today, more and more mechanical, monotonous work of people is performed by an automatic or automated system. This is justified by the fact that computer software products perform operations much faster and better than humans.Aim and tasks. Study of the features of development and implementation of the automated accounting system “AXIM” with wide functionality for a small enterprise.Conducted content analysis of literary sources of the economic direction and the programming sphere – to select indicators that affect the functioning of the store, study their relationships to develop a software product for increasing the efficiency of trading company business processes; comparative analysis – to reveal the essence and features of software products implementation to improve the efficiency of trading company business processes; analysis and synthesis techniques – to form a system of indicators for the effectiveness of the software product implementation.Research results. An “AXIM” automated system for selling retail goods has been created, which has great functionality and successfully fulfills its tasks. The software product was introduced and tested at the small trading company “Bonus” of individual entrepreneur Yakovlieva L.I., which is located in the township Smolino of the Kirovohrad region Malovyskivskyi district.Conclusion. The introduction of the created software product at the investigated small trading company “Bonus” of individual entrepreneur Yakovlieva L.I. showed effective usage indicators and made it possible to streamline the accounting, simplify the search for product information, automate the scheme of goods sale and control the goods balance in the store.

Active Learning dalam Pembelajaran Akuntansi di SMA/SMK

<p>Technological developments have a major impact on world businesses, such as technology-based companies. These changes also encourage for several adjustment in accounting scope. Therefore, educators are expected to be able to convey accounting knowledge in terms of its application concept in company business processes. To help delivering accounting skills, educators can use management methods in the form of active learning that focuses class activities in the active participation of each student. The purpose of this activity is for training educators to be able to apply appropriate active learning methods in accounting learning materials at SMA/SMK. When the training was conducted, each participant is invited to discuss and try to apply active learning methods. In addition, presenter also explain the data about effectiveness of active learning implementation which is shown through increasing students' understanding of the material being taught. At the end, discussions and trainings of active learning methods could provide new ideas for participants to deliver more varied subject matter.</p>

Perancangan Enterprise Architecture Pada PT Vitapharm Menggunakan Framework TOGAF

PT Vitapharm is a leading cosmetic company in Indonesia that produces cosmeticproducts. In its operational activities, PT Vitapharm still has several obstacles in its business processes, one of the main problems is that some processes still use manual systems and have not yet integrated one process with another because there is no adequate information technology support. Thus, the business processes within the company have not been able to support the company to achieve organizational goals. Therefore, PT Vitapharm requires an Enterprise Architecture design so that the company's business goals can be achieved with the help of information technology. To solve the problems faced by PT Vitapharm can be completed by designing an Enterprise Architecture with the TOGAF framework. TOGAF framework was chosen because it can design and solve problems faced by PT Vitapharm. The stages of designing an Enterprise Architecture with the TOGAF framework start from the preliminary phase, requirements management, architecture vision, business architecture, information system architecture, technology architecture, opportunities and solutions, and migration planning. This study does not use the implementation governance and architecture change management stages. Research using the TOGAF framework produces an enterprise architecture design that can answer the needs of PT Vitapharm in order to adapt to the Information System/Information Technology strategic planning. The results of this study are designs that can be used by PT Vitapharm and become PT Vitapharm's reference in compiling business process improvements so that they can improve the company's internal business processes and can improve operational activities, and can achieve company goals.

Designing a Traceability System for Rice Distribution Process Using QR Code Bassed Android Application at Perum Bulog Subdivre III Surakarta

The state-owned Enterprises (SEO) that manages businesses in the food sector, especially rice is Perum Bulog. However, there were often reports from public about quality of Perum Bulog's rice. Such as the rice had contaminated with gravel or plastic and did not match with premium rice standard. Moreover, The distribution process of premium rice to outlet (RPK) found uncertainty over the arrival time of orders. It caused out of stock and lost sales at the outlet. This paper introduces a q traceability system rice distribution process based on Android with QR Code technology. Furthermore, this paper discusses the system architecture and the development of traceability system design using the company's business process data flow diagram. The developed prototype system shows the functional requirements of the system and can be used by stakeholders to monitor the production process and assist the decision-making process.

Developing Real Estate Automated Valuation Models by Learning from Heterogeneous Data Sources

In this paper we propose a data acquisition methodology, and a Machine Learning solution for the partially automated evaluation of real estate properties. The novelty and importance of the approach lies in two aspects: (1) when compared to Automated Valuation Models (AVMs) as available to real estate operators, it is highly adaptive and non-parametric, and integrates diverse data sources; (2) when compared to Machine Learning literature that has addressed real estate applications, it is more directly linked to the actual business processes of appraisal companies: in this context prices that are advertised online are normally not the most relevant source of information, while an appraisal document must be proposed by an expert and approved by a validator, possibly with the help of technological tools. We describe a case study using a set of 7988 appraisal documents for residential properties in Turin, Italy. Open data were also used, including location, nearby points of interest, comparable property prices, and the Italian revenue service area code. The observed mean error as measured on an independent test set was around 21 K€, for an average property value of about 190 K€. The AVM described here can help the stakeholders in this process (experts, appraisal company) to provide a reference price to be used by the expert, to allow the appraisal company to validate their evaluations in a faster and cheaper way, to help the expert in listing a set of comparable properties, that need to be included in the appraisal document.