Business Process Reengineering Implementation Research Articles

Research on the structure of corporate financial management objective system based on BRP method

Abstract Exploring the architecture of corporate financial management objectives of the BRP method is to help companies achieve revenue growth. In this paper, we analyze the motivation for implementing business process reengineering and constructing an intelligent financial management system based on the BRP method and intelligent technology. The DSBPR data analysis and processing model is constructed by using Bayesian ranking model combined with similarity in heterogeneous information networks in the intelligent financial management system. The intelligent financial management system constructed in this paper is analyzed in terms of the operating capacity and profitability of the enterprise. From the viewpoint of operating capability, the turnover rate of receivables, total assets, and current assets decreased by 87.17%, 91.85% and 49.68%, respectively in ten years, and the change rate of inventory turnover was 7.91%. In terms of profitability, there is a difference of 166.12% between the maximum and minimum values of return on net assets. This shows that the use of an intelligent financial management system can provide intuitive data analysis for enterprise development, which helps enterprises to target the coordinated development of enterprise strategies and thus promote the improvement of economic returns.

New development: Government accounting reforms in southern Africa—lessons from Malawi

IMPACT This article examines the impact of integrated financial management information systems (IFMIS) implementation and business process re-engineering (BPR) in developing economies. Implementing an IFMIS will streamline manual tasks, automate processes and facilitate decision-making in government financial management with the assistance of BPR. This article will be helpful to practitioners and policy-makers in managing potential obstacles during the implementation and adoption of IFMIS and BPR in least developed countries (LDCs).

Development of Excel-Based Building Defect Management System Using Business Process Reengineering in Education Building

Effective maintenance of a university campus building is crucial to ensure the safety and well-being of its academic community. However, maintaining the building and its various equipment and assets can take time and effort. This study aims to optimize building maintenance by implementing Business Process Reengineering (BPR) and using an Excel-based application system to detect points of damage. The study analyzes the maintenance process's cost, duration, and damage reports using dashboard features such as Gantt chart diagrams. By comparing the Excel-based application system with the conventional system, we found that the former is more effective and efficient. The results show that the application system saves 12 hours of recapitulation time per week, increases labor productivity by 32.2%, and speeds up damage reparation by 5%.

Implementation of Business Process Reengineering To Minimize Customer Complaints

Service in an organization is highly correlated with the level of customer satisfaction with the quality of service provided. From this activity, improvements will be made to the Business Processing Reengineering method so that the business process can run properly and efficiently. To test whether it is true that the Business Process Reengineering (BPR) approach has been able to minimize customer complaints, in this case, PDAM Giri Tirta Gresik will carry out an identification and analysis stage first on any problems. Based on the existing problems, the focus of this research was emphasized on the service process to fulfill clean water in Gresik Regency, especially in the reengineering process for new installations. A comparison of new installation business processes before and after the Business Process Reengineering, namely the percentage of throughput efficiency tests of 94.44% from 73.99% of ongoing business processes and provides the final simulation results in the form of BPMN notation which takes maximum time. which is obtained in 24 days 2 hours 20 minutes from 26 days 16 hours 5 minutes in the new installation process.

Implementation of Business Process Reengineering To Minimize Customer Complaints

Service in an organization is highly correlated with the level of customer satisfaction with the quality of service provided. From this activity, improvements will be made to the Business Processing Reengineering method so that the business process can run properly and efficiently. To test whether it is true that the Business Process Reengineering (BPR) approach has been able to minimize customer complaints, in this case, PDAM Giri Tirta Gresik will carry out an identification and analysis stage first on any problems. Based on the existing problems, the focus of this research was emphasized on the service process to fulfill clean water in Gresik Regency, especially in the reengineering process for new installations. A comparison of new installation business processes before and after the Business Process Reengineering, namely the percentage of throughput efficiency tests of 94.44% from 73.99% of ongoing business processes and provides the final simulation results in the form of BPMN notation which takes maximum time. which is obtained in 24 days 2 hours 20 minutes from 26 days 16 hours 5 minutes in the new installation process.

Challenges of Business Process Re-Engineering Implementation in Nigerian Banking operations

Challenges of Business Process Re-Engineering Implementation in Nigerian Banking operations

Exploring critical success factors for business re-engineering processes implementation: A review of literature

The paper is a review of critical success factors for Business Re-Engineering Processes Implementation. Business process re-engineering (BPR) has emerged as a crucial strategy for organizations seeking to adapt to rapidly changing business environments and improve operational efficiency. Successful implementation of BPR projects is contingent upon a comprehensive understanding of the critical success factors (CSFs) that drive their effectiveness. This literature review aims to explore and synthesize the key CSFs for business re-engineering processes implementation by analyzing a broad range of academic and industry sources. The review begins by providing an overview of the evolution of BPR, its rationale, and its significance in contemporary business contexts. Subsequently, it delves into an extensive examination of the literature to identify and categorize the CSFs that have been consistently highlighted in research and practical applications. These CSFs encompass various dimensions, including organizational culture, leadership commitment, stakeholder involvement, change management, information technology adoption, and performance measurement. Furthermore, the review explores the interrelationships and dependencies among these CSFs, highlighting the need for a holistic and integrated approach to BPR implementation. It also discusses the evolving role of technology, especially emerging trends such as artificial intelligence and robotic process automation, in influencing the success of BPR initiatives. By synthesizing and synthesizing the existing literature, this review aims to provide valuable insights for practitioners and researchers involved in BPR projects. It underscores the importance of considering multiple CSFs and their interactions when planning and executing BPR initiatives, offering a foundation for developing effective strategies and frameworks to maximize the likelihood of successful outcomes. Additionally, it identifies gaps in the literature and suggests directions for future research, encouraging further exploration of this critical area in the field of business process management.

Empowering Organizations through IT and IoT in the Pursuit of Business Process Reengineering: The Scenario from the USA and Bangladesh

The current competitive environment demands that enterprises adopt changes that lead to market share and profitability expansion. One effective method businesses adopt is Business Process Reengineering (BPR). This entails redesigning business processes radically to realize significant progress on performance metrics. Information Technology (IT) is essential in enabling the successful implementation of BPR, although not exclusively singly accountable. It provides vital levers for simplifying tasks, institutional structural modification, work adaptations, and phenomenal achievements. IT remains pivotal alongside other factors that enable successful enterprise-wide change through strategically implemented BPR. Among other things, BTP promotes transformational capability through process optimization, task automation, and overall efficiency increment and catalyzes change within organizations. Utilizing IT in BPR initiatives unlocks fresh possibilities leading to phenomenal benefits such as superior productivity, streamlining of workflows, increased collaboration, and a remarkable improvement in performance. This piece exemplifies the importance of IT as a strategic tool when executing BP. It showcases its potential as a positive outcome driver in the dynamic business landscape.

Exploring Business Process Re-Engineering (BPR) ‎Efforts in Afghanistan s Public Sector -A Case ‎Study of the National Examination Authority (NExA)

‎‎ Recently the public sector of Afghanistan made a series of reforms to improve its service delivery ‎and eliminate widespread corruption. The National Examination Authority (NExA) being one of ‎them has made dramatic reforms aiming for a corruption-free and transparent process. The main ‎purpose of this study is to explore the efforts of Business Process Re-engineering (BPR) in the ‎public sector using NExA as a case study. The study adopted a qualitative methodology, with an ‎inductive approach, while the philosophy of the study is interpretivism and organization as the ‎unit of analysis. Based on the in-depth interviews, this study found that as a result of the ‎business process reforms, the examination process has improved vastly in terms of transparency, ‎cost, efficiency, and citizen happiness. This study also, found that Information Technology (IT) ‎played the main enabler role in the process. Other enablers were sound leadership, teamwork, ‎political and financial support, commitment to change, and merit-based recruitment. Resistance, ‎bureaucracy and insecurity were the constraints for BPR implementation. This study further ‎provides recommendations for the policymakers in terms of smooth implementation of the ‎business process re-engineering in the public sector organization. Limitations and future ‎implications are also discussed.‎‎

Implementation of Business Process Reengineering during New Normal in Dinamika University Library

This research aims to find out how the implementation of business process reengineering occurred in the Dinamika University library during the new normal era. The method uses an exploratory approach by conducting in-depth interviews with key informants, the head of the library division, and the primary informants are library staff. This research will stop if the informants interviewed by the researcher provide the same information or the answers are no longer varied. In this study, the data collection uses triangulation techniques that combine documentation studies, participant observation, and in-depth interviews. The findings of this study are the breakthrough in making the Library Online Services Application and the Dynamics of Box of Sterilization to sterilize a collection of books that have been borrowed, routinely promoted through Instagram, and developing an independent upload system.

Business Process Re-Engineering: A Literature Review-Based Analysis of Implementation Measures

Business process re-engineering (BPR) is an approach to improving organizational performance. It evolved mostly within the private sector to maintain a successful business model despite increasing global competition. BPR presents a fundamental improvement in the essential organizational design. This paper investigates recent studies of BPR and identifies the success factors of BPR projects and their connection to the human–technology–organization (HTO) framework. By examining the relevant literature, we study various factors and their effects on the implementation of BPR and how these factors can affect process performance, successfully or otherwise. The aim is to study the literature to determine the success factors and challenges for BPR in the HTO framework. The article concludes by emphasizing the factors that will help to allow BPR to be implemented with a wider use in different sectors.

Performance Optimization Through Business Process Re-engineering (BPR) in a Post Covid19 Environment

Business process re-engineering allows organizations to transform their business processes to enhance their performance in terms of customers satisfaction and long-term strategies. In this research, business process re-engineering will be applied in shipping in one of the leading oil and gas companies. It all started when company has started to receive several complaints internally and externally during COVID-19. All types of complaints were related to one main root cause which is delay of ships, which were impacting customer’s supply chain in terms of supply shortage which has led to several shutdowns. Internally, we have received several complaints from corporate planning, and finance departments state that delays of ships result in profit losses due to not achieving sales targets and increasing operational cost. Clearly, delays of ships were negatively impacting customer satisfaction and profitability of company. Therefore, the need of BPR implementation became a must at this stage. The approach of business process re-engineering will be applied in a logical framework starting with business direction to identify goals and objectives of the company. Direction of the company and research objectives are to improve customer satisfaction and to increase profitability of the company by improving the area of shipping in terms of delays of ships. After collecting the data and conducting surveys. we have found that the company is facing a poor customer satisfaction index of product delivery time which is equal to 68%. Customer satisfaction index and profits were directly related to the current logistics system of the company. At the end, a comparison between previous state and improved reengineered state shows how business process reengineering has highly contributed to achieving research objectives.

Implementation of Business Process Reengineering during New Normal in Dinamika University Library

This research aims to find out how the implementation of business process reengineering occurred in the Dinamika University library during the new normal era. The method uses an exploratory approach by conducting in-depth interviews with key informants, the head of the library division, and the primary informants are library staff. This research will stop if the informants interviewed by the researcher provide the same information or the answers are no longer varied. In this study, the data collection using triangulation techniques that combine documentation studies, participant observation, and in-depth interviews. The findings of this study are the breakthrough in making the Library Online Services Application and the Dynamics of Box of Sterilization to sterilize a collection of books that have been borrowed, routinely promoting through Instagram, and developing an independent upload system.

The Role of information technology in business process re-engineering to improve customer satisfaction: A case of the banking sector in Bulawayo.

Organisations gunning for survival must adopt or adjust their strategies in order to respond to these changes. Business Process Re-engineering (BPR) has become inevitable due to its being considered as one of the measures taken to address and adapt to the changes in the business world. Information and communication technology has been identified as one of the enablers of BPR hence this study sought to analyse the role of IT in BPR implementation to improve customer satisfaction in the banking sector. This study was guided by a pragmatic research paradigm which underpinned the study. The mixed method approach was utilised whilst a cross-sectional survey was adopted to collect data from 76 respondents. IBM statistical packsge for Social Sciences version 2.2 was used to process data. The results revealed that IT played a major role in BPR successful implementation. The study concluded that it would be impossible to implement BPR without IT. The study recommended that banking institutions should continue re-engineering their processes so as to remain relevant in the ever changing technological innovations. Training was recommended for employees on latest banking systems.

Preventing Enterprise Resource Planning Failure Through an Enhanced Approach to Solve Ineffective Communication

Enterprise Resource Planning (ERP) is a widely known type of software that eases the managerial aspect in enterprises. It increases their efficiency and productivity which helps them to exponentially grow in a short span of time compared to organizations that are not using it. However, as much as productive it is, implementing it does not often succeed. Majority of ERP implementations ends up failing due to different types of factors. Spotting the light on technical aspects showed that several factors contribute to this failure. Starting from pre-implementation phase with Business Process Reengineering (BPR) execution failure, or during the implementation phase due to miscommunication or incapable project members. The research amount in this field, particularly in critical failure factors is not sufficient to learn from and avoid future implementations, hence this topic provides insights about this specific issue. Quantitative method is used to analyse the data collected from a survey questionnaire for those who got involved in ERP or BPR implementations. The research process goes through objectives from problem identification to an in-detail explanation about its causes and effects, to how it is going to be addressed, how the data is going to be collected and analysed, and finally the proposed approach with a technical evaluation for it. The final objective of the research results in developing an approach that minimises the negative contribution of two failure factors, poor BPR and ineffective communication on the mentioned implementations, or prevent them entirely. The reason these two were chosen were due to their high occurrence frequency and lack of research regarding why they are considered failure factors. Concluding the research, the mentioned enhanced approach is being evaluated showing its potential to solve these factors, as they are relying on each other, with additional suggestions to further improve the approach in future work.

Key Success Factors in Implementing Business Process Re-Engineering (BPR) in Hospitals: Integrative Review

BPR is one of the most important ways for hospitals to make changes so that they can improve their efficiency and effectiveness. However, in practice, BPR in hospitals encountered many challenges and in the end did not achieve the expected results. Various studies have described the factors that lead to success or failure in the implementation of BPR projects so that the purpose of this study is to analyze the key factors that lead to success in implementing BPR in hospitals. This integrative review uses the Joanna Briggs Institute guidelines with primary research articles in English which are accessed through the PubMed, ScienceDirect, and Google Scholar databases for the last 10 years. The article search results obtained 311 articles and the remaining 10 articles were included in the study. The results of the study obtained nine key success factors in implementing BPR in hospitals, namely management commitment, employee empowerment, methods and tools, information technology, environment and culture, external organization, BPR projects, finance and strategy. These factors are only generally representative of various hospitals including public and private hospitals because there are many other factors that can affect the implementation of BPR depending on the type, characteristics, and heterogeneous hospital environment. It is hoped that this key factor will be a concern when the hospital wants to make changes through the BPR project and can assist the hospital in achieving results according to the organization's vision.

Implementation of business process reengineering (BPR): Case study of official trip procedures in higher education institutions

Purpose: Official trip is one of the common business processes carried out by every organization, including educational institutions. However, in its implementation, there are various kinds of obstacles that have an impact on the lack of effectiveness and efficiency of the system, in terms of time, material and human resources. This study aims to evaluate existing business processes and design, and implement the results of business process re-engineering (BPR) in the official trip system which is supported by digitization and digitalization with a multi-unit integration approach at one of the private universities in Indonesia, Telkom University.Design/methodology/approach: This study uses a mixed-method with an embedded design approach. The quantitative method was carried out by calculating the performance of official trip procedures before and after the BPR. Meanwhile, the qualitative method was carried out by conducting interviews and Focus Group Discussions (FGD) with key informants in this study. Triangulation technique was used to validate the research results.Findings: The BPR process has resulted in radical changes to the official trip system at the university, namely from a mixed system of manual / offline & online to completely online, from a very centralized to decentralized decision process, and the availability of a transparent monitoring system. These changes provide significant results by increasing the effectiveness and efficiency of business processes so as to speed up time, save paper (reduce paper waste and reduce costs) and optimize employee assignments.Originality/value: This study adds new insights into the implementation of BPR to the official trip system in higher education. This research implies that BPR can produce radical changes in business processes in higher education to become more effective and efficient. In addition, this study proposes several practical and academically useful recommendations for further research in this area.

Business Process Reengineering – A Review on Change Management

With today's highly competitive and rapidly changing world economic marketplace, firms must adopt business process reengineering to sustain their competitive advantages and increase profitability. BPR is one of the most popular ongoing change management theories as a solution for firms to improve their performance significantly, upraise their efficiencies, and gain a competitive advantage in this constantly developing and changing world. BPR usually leads to essential organizational changes in terms of structure and management processes. This paper aims to explore the change management process through BPR implementation in Radiant Optoelectronics Company. At the same time, focusing on six interventions, including Open systems planning, Trans-organizational development (TD), Business process reengineering (BPR), Business Restructuring, Work Redesign, and Socio-technical Systems Approach (STS). Each intervention is accompanied by its definitions, advantages and disadvantages, and comparison and contrast with other interventions. These interventions differ from each other primarily in terms of IT innovation, communication environment, and application in product design and performance. This report recommends BPR as the best intervention for Radiant Company to accomplish its goals because it emphasizes cost reduction, product and service quality, and organizational system speed. Besides, there is evidence that companies that implement BPR enjoy significant benefits in improved customer satisfaction, productivity, and profitability. However, this study suggests that the company must be keen on this strategy since it is time-consuming and may harm people's jobs if proper plans are not done before implementation. Other issues that the company might experience due to poor planning include lack of sustained management commitment and leadership, unrealistic scope and expectations, resistance to change, and higher demands.

Adaptive model to support business process reengineering.

The one constant in the world is change. The changing dynamics of business environment enforces the organizations to re-design or reengineer their business processes. The main objective of such reengineering processes is to provide services or produce products with the possible lowest cost, shortest time, and best quality. Accordingly, Business Process Re-engineering (BPR) provides a roadmap of how to efficiently achieve the operational goals in terms of enhanced flexibility and productivity, reduced cost, and improved quality of service or product. In this article, we propose an efficient model for BPR. The model specifies where the breakdowns occur in BPR implementation, justifies why such breakdowns occur, and proposes techniques to prevent their occurrence again. The proposed model has been built based on two main sections. The first section focuses on integrating Critical Success Factors (CSFs) and the performance of business processes during the reengineering processes. Additionally, it implements the association rule mining technique to investigate the relationship between CSFs and different business processes. The second section aims to measure the performance of business processes (intended success of BPR) by process time, cycle time, quality and cost before and after reengineering processes. A case study of the Egyptian Tax Authority (ETA) is used to test the efficiency of the proposed model.

BUSINESS PROCESS RE-ENGINEERING PRACTICES AND PERFORMANCE OF TELECOMMUNICATION SECTOR IN KENYA

ABSTRACT This study sought to establish Business Process Reengineering (BPR) strategies used by telecommunication companies in Kenya to enhance their service delivery to gain competitive advantage, and to explore the influence of BPR strategies in the telecommunication companies in Kenya. The study was anchored on the following theories, Resource-Based, the Open Systems and Stakeholder. The study used a descriptive cross sectional research design targeting thirty five telecommunication firms in Kenya. Data was collected through structured questionnaires. Data analysis was done by use of descriptive and inferential statistics. The study established that most of Telecommunication companies have used various BPR strategies such as Teleconferencing technologies, computerized performance measurement and reporting system, shared Information Technology infrastructure and computerized procurement system. Findings show that after BPR implementation the telecommunications firms were able to increase efficiency of customer service, quality of products and workforce, elimination of non-value adding process, reduction in inspection time, moving time and waiting/queuing time. The study recommends that Telecommunication companies should fully automate their operations besides replacing obsolete technology equipment with modern ones. BPR efforts should be implemented in the most effective manner through sound management and leadership; this is because top management commitment, support, championship, sponsorship, and effective management of risks are the most noticeable managerial practices that seem to directly influence the success of BPR execution. The study recommends that most companies should be cautious when re-engineering in order to avoid downsizing without figuring out how to reduce the workload. Key words: Business Process Reengineering, Telecommunication companies, management support, employee commitment, ITinfrastructure.