Organizational Business Processes Research Articles

Трансформация технологий профессионального образования в условиях цифровизации

The aim of study is to develop a technology for effective interaction between universities and business based on the analysis of the problems of vocational education in the era of digital transformation. The article examines the changes that have occurred in the business processes of organizations and highlights the key gaps between the level of graduate qualifications and employer requirements. To solve the identified problems, it is proposed to establish a systemic collaboration between business, science and education. The following forms of interaction between business and universities are being explored: case study technologies, educational hackathons and scientific crowdsourcing. These technologies can bring mutual benefits to all stakeholders. For the interaction of the educational and scientific components of the university, a new concept of student association called student scientific enterprise is proposed. This association is built on the principles of self-organization and self-government and has the characteristics of a real enterprise. Its main goal is to involve students in scientific work and adapt young people to future professional activities. Scientific novelty: a theoretical model of collaboration between business and universities for mutual benefit has been developed. As a result of the study, forms of interaction among science, professional education and business were proposed.

FEATURES AND IMPORTANCE OF BUSINESS PROCESSES IN ENERGY-PRODUCING ORGANIZATIONS

The article is devoted to the features and importance of business processes in energy-producing organizations. In the context of globalization and sustainable development, effective business process management is becoming a key factor in competitiveness. The article analyzes the main types of business processes in the energy sector, including production, distribution and service processes. Optimization methods such as automation and the introduction of innovative technologies that contribute to efficiency and cost reduction are considered. In addition, the importance of integrating sustainable practices and compliance with environmental standards is emphasized. In conclusion, the authors note that effective business processes are the basis for achieving strategic goals and sustainable development of energy-producing organizations.

A Multiagent Technology for Organizing Manufacturing and Business Processes of Digital Enterprises

A Multiagent Technology for Organizing Manufacturing and Business Processes of Digital Enterprises

Study of integration processes in the pharmaceutical market in the context of the development of territorial pharmaceutical ecosystems

Introduction. The ecosystem approach to the organization of business processes in the pharmaceutical market meets the prevailing trends, so the growth index of e-commerce in the retail sector of medicines for 5 years amounted to 1.87. The market distribution sector of medicines in the Russian Federation is characterized by a shift in corporate governance towards marketing cooperation based on aggregation electronic trading platforms (AETPS). Development of territorial pharmaceutical ecosystems (TFE) As a new integrative tool for managing the pharmaceutical development – production – distribution cycle, in order to achieve the target model of PHARMA 2030 at the territorial level, it requires the development of regulatory mechanisms for managing the supply of medicines. Objective: characteristics of integration processes in the industrial, wholesale and retail sectors of the pharmaceutical market to assess the potential competitiveness of territorial pharmaceutical ecosystems. Material and methods. The primary data for the analysis were: volumes of wholesale commodity residues of medicines produced in the Ural Federal District (461 registration certificates; proprietary Price and Distribution Test data for 230 trade names of LP EMIS data 2021–2022; Alpharm data 2021–2022; Datainsight 2022. In the course of the study, a structural analysis of the pharmaceutical market, a functional analysis of participants in the pharmaceutical product chain, and a marketing analysis were carried out. Results. It was found that the dynamics of the AETP segment development corresponds to the outstripping growth of highly integrated platforms: the short-term growth index of 5-pl AETP (Uteca) is 164%, 4-pl (Eapteca) is 55%, 3pl-AETP (averaged) is 36.5%. The absence of formal mechanisms of regional protectionism for the sale of finished dosage forms of local manufacturers in the Ural Federal District has been revealed. We have obtained the results of evaluating the effect of ecosystem integration of certain types of pharmaceutical market participants. For manufacturers of medicinal products, it was determined that the median coefficient of penetration of the local assortment of medicinal products into the pharmaceutical market in the context of ATX groups of level 2 is 0.67, which indicates a significant diversification of the assortment portfolio and the possibility of its aggregation without a barrier of internal competition. In the wholesale drugs sector, the potential for saving margins on medicines has been identified when implementing the scenario of localization of supplies in production regions in low and medium-low price ranges (30 – 550 rubles/unit), varying between 53–67%. It was found that the median share of regional distribution in the Ural Federal District (in packages) is 20.72%. It has been established that the Ural Federal District is one of the leaders in terms of the share of omnichannel consumers in the pharmaceutical market (63%), which is a significant incentive for the integration of organizations in the retail sector of the pharmaceutical market into the ecosystem 5pl platform. Conclusion. Situational analysis of the morphology of cooperative interactions in the pharmaceutical market allowed us to identify the prerequisites for the formation of ecosystem-organized management structures in the pharmaceutical market system – territorial pharmaceutical ecosystems. We have systematized incentives for ecosystem determination of medicines supplies, and found that: an additional channel for the market distribution of the industrial range of medicicnes in the Urals is not associated with a barrier to internal competition of pharmaceutical plants; the inclusion of regional suppliers in TFE will allow to form additional competitiveness in the “buyer's market” in conditions of market dominance of federal suppliers; the omnichannel approach to the distribution of the retail range of TFE in pharmacy organizations has a high projected conversion rate. A detailed assessment of integration processes in certain sectors of the pharmaceutical market did not reveal critical barriers to the introduction of TFE.

Implementasi Smart Tracking Pada Manajemen Pengiriman Barang Berbasis Web

Information technology today is in great need in various fields to facilitate business processes in companies and organizations. One of the areas that continues to grow in Indonesia is freight delivery. Delivery of goods by IKSASS Pondok Pesantren Salafiyah Syafi’iyah Sukorejo is usually done once a month, with delivery times varying for each rayon. This process of delivery is still done in writing, where all the processes, from entering data to searching and storing data using books, are time-consuming and risk loss of data or exchange of goods. The delivery management of the goods available at the Rayon IKSASS Banyuwangi in each sub is different, both in terms of operating costs and exit costs per sub, cash in sub, as well as other management methods. To solve the problem, the SDLC (Software Development Life Cycle) method was implemented using the PHP programming language and MySQL database. With the implementation of delivery management information systems, these differences can be managed more effectively, enabling more accurate and transparent monitoring of operating costs as well as facilitating financial and cash management in each sub rayon. The new system helps IKSASS managers perform delivery-related tasks, minimizes the risk of data loss, and speeds up the work process. In addition, the custodian can request the pickup of the goods without having to take them to the sub rayon iksass kalibaru office, as well as monitor the status of the delivery process until the arrival at the reception. Research results show that the implementation of Smart Tracking on this web-based delivery management is highly effective in improving the efficiency and accuracy of delivery processes.

About managing the number of simultaneously functioning software robots of different types

Objectives. The study sets out to justify the relevance and investigate approaches for solving the problem of managing the number of simultaneously functioning software robots of various types under conditions of limited computational resources and changes in sets of executable tasks.Methods. A proposed solution is based on models and methods of scenario management, linear programming, inventory management, queuing theory, and machine learning. The described methods are valid for different compositions and preconditions for generating initial data, as well as ensuring the relevance horizons of the obtained solutions.Results. The initial data is obtained via the presented approach for determining the computational resource parameters for operating a single software robot. The resources are determined by analyzing the composition of the software and information services used by an actual software robot. Problem statements and mathematical models are developed for cases involving scenario management and linear programming methods. Methods for real-time management of the number of software robots and their sequential local optimization are proposed based on the abovementioned solution sequences. The developed method for generating statistical data based the results of applying the sequential local optimization method is used to identify deficient and non-deficient computational resources. Some results of working in the multi-functional center of RTU MIREA software robots developed on the Аtоm.RITA platform are outlined.Conclusions. The emerging problem of managing the number of simultaneously operating software robots of various types for cases involving scenario control methods and linear programming is formalized. This problem is relevant in the field of automation of business processes of organizations. The use of mathematical methods for solving this problem opens up opportunities for expanding the functional capabilities of robotic process automation platforms, as well as increasing their economic efficiency to create competitive advantages by optimizing the use of IT infrastructure components.

About the use of machine learning in modeling business processes

In a highly competitive environment, as well as the activation of the domestic production market, enterprises need to quickly adapt to modern conditions. There is an obvious increase in the number of small manufacturing enterprises that participate in tenders on electronic trading platforms and offer their services to large enterprises, especially this growth is noticeable in the field of militaryindustrial complex. Customers prefer to cooperate with small enterprises that are adaptable to the order conditions and have not only short terms of order fulfillment, but also a flexible pricing system due to low administrative and bureaucratic costs. At the same time, such enterprises have problems with the organization of business processes when the volume of orders grows. In this paper, the authors have built a model of the Quality Control process using BPMN method on the basis of small enterprise practice. This model can be the basis for training a machine learning system to build a model of business processes. Natural language text processing is proposed as an area of artificial intelligence, which allows enterprises to use this unified technology to reduce the cost of developing and describing business processes.

FINANCIAL BENCHMARKING IN THE HOTEL INDUSTRY: ANALYSIS OF THE EFFICIENCY AND PERFORMANCE OF HOTELS IN THE CONTEXT OF THE NEW ECONOMIC REALITY

<p>In modern business, achieving a high level of efficiency and optimal company performance becomes crucial for maintaining a competitive advantage. Accordingly, financial benchmarking is an indispensable tool in business evaluation, enabling organizations to systematically and continuously measure and compare their own organizational business processes in relation to the business processes of leaders around the world. Therefore, this paper is dedicated to a deeper analysis of the efficiency and performance of hotels in the Republic of Srpska through the application of financial benchmarking. The goal of the research is to understand the factors that influence the efficiency and performance of hotels in the Republic of Srpska through financial benchmarking, with a focus on identifying value drivers, all for the purpose of improving the company's performance. Through a detailed analysis of financial reports and relevant indicators, the research will provide insight into the current situation in the sector, identify potential areas of improvement and contribute to the overall improvement of the hotel industry's competitiveness in the region. For the purpose of analysis, two hotels in Republic of Srpska were selected that meet the conditions to be the subject of this analysis through financial benchmarking. Accordingly, annual financial reports were used, as well as other data from the stock market related to the shares and dividends of the observed hotels for a period of three years, from 2020 to 2022.</p>

The effects of artificial intelligence on organizational culture in the perspective of the hermeneutic cycle: The intersection of mental processes

AbstractArtificial intelligence technology has spread rapidly in the business world in recent years and has transformed the business processes of many organizations. This transformation has caused significant changes not only in the technological infrastructure but also in the organizational culture and way of doing business. However, the effects of artificial intelligence on organizational culture are complex and diverse. While artificial intelligence applications can change businesses' values, norms, and ways of working, they can also make it difficult to maintain a human‐centered approach. In this context, it is important to understand and evaluate the effects of artificial intelligence on organizational culture. This article examines the effects of artificial intelligence on organizational culture from the perspective of the hermeneutic cycle. The hermeneutic cycle allows us to understand the interaction between organizational culture and artificial intelligence as a continuous process of interpretation and understanding. In addition, by making use of the experience anecdote of phenomenology, it is emphasized how mental processes are shaped and that these processes have a structure suitable for the hermeneutic cycle. This framework helps us more comprehensively evaluate and analyze the effects of artificial intelligence on organizational culture. Our findings reveal that integrating AI within organizational frameworks requires nuanced understanding and adaptations that align with human‐centric values.

APPROACHES TO ANALYSIS AND OPTIMIZATION OF BUSINESS PROSSES OF AN INDUSTRIAL ENTERPRISE

The article presents an analysis of the most popular global approaches to the analysis and optimization of business processes in organizations. The article contains a description of the proposed approaches and their basic principles. The proposed approaches are Business Process Reengineering, Six Sigma method, lean Management, Business Process Management, Agile software development. The considered approaches have general principles that are advisable to apply when optimizing the business processes of an industrial organization. These include optimization of operations, standardization, automation and emerging technologies, supply chain integration, continuous improvement, employee engagement, performance measurement and analysis. Classic methods for assessing business processes can be successfully supplemented with generalized principles of modern world approaches for more effective analysis and optimization of business processes of an industrial enterprise.

ТЕНДЕНЦИИ И ПЕРСПЕКТИВЫ РАЗВИТИЯ ЦИФРОВОЙ ТРАНСФОРМАЦИИ В УПРАВЛЕНИИ ДЕЯТЕЛЬНОСТЬЮ ПРЕДПРИЯТИЙ АГРОПРОМЫШЛЕННОГО КОМПЛЕКСА РОССИИ

The scientific article presents an assessment of the current state and potential of digital transformation of enterprises of the agro-industrial complex of Russia. The relevance of the research is related to the general trend of digitalization and the spread of digital technologies that improve production, management and business processes in organizations of various spheres and sectors of the Russian and global economy. The object of the study is the enterprises of the agro-industrial complex of Russia. The subject is the technology of digital transformation of Russian agricultural enterprises. A review of digital technologies in management and agricultural production has been conducted. The measures aimed at ensuring the economic sustainability of Russian agricultural enterprises in the process of solving the tasks of digital transformation are proposed.

Optimization Study of Laundry Cleaning Based on K-means Clustering and Simulated Annealing Algorithm

Laundry is something people do every day, clothing cleaning effect and cleaning time, the number of times of cleaning, the amount of clothing detergent, water consumption and power consumption and other factors are closely related, whether in the daily cleaning, or the organization's business process, the choice of cleaning methods and the control of the cleaning cost are crucial. In order to find the optimal cleaning method, as well as the best cleaning solution, this paper carries out a study on laundry cleaning optimization based on nonlinear programming. Firstly, a cleaning method optimization method based on dynamic programming is proposed to get the optimal solution about the number of washing times and the amount of water used in each washing, and then, a cleaning cost optimization method based on simulated annealing is proposed to get the optimal cleaning solution that saves cost and has excellent cleaning effect. In this paper, ten different detergents are used to conduct experimental analysis on 36 pieces of clothing containing eight pollutants.

Business digitalization: international experience

At the current stage of the development of the world economy, the relevance of digital transformation under the conditions of increased international competition both at the level of individual businesses and at the level of entire sectors of the economy forms a growing interest in the problems and prospects that become possible within the framework of the digital economy. The world is gradually moving to a digital format in the development of information and communication technologies. The penetration of digitalization in different countries differs in the degree of influence on economic development and the variety of business schemes. Digitization allows not only the improvement of existing business models and changes in business processes but also the significant boost of business and new competitive advantages. The digital transformation of international business significantly contributes to sustainable economic growth, increasing the competitiveness of primary industries and innovative sectors of the economy. Digital technologies allow business entities to automate simpler processes and eliminate intermediate stages in more complex processes, thanks to which the flexibility of companies is significantly increased, and they can now use their resources much more efficiently. Digital technologies are even becoming mandatory for many businesses operating in today's competitive environment, significantly saving time and avoiding unnecessary costs. Digital transformation is becoming integral to modern business, growing from a concept to an essential strategic component. This process covers implementing modern digital technologies and changing the organization's business processes and cultural aspects to improve the company's efficiency, innovation, and competitiveness. However, digital transformation also presents its challenges. The need for changes in organizational culture, training employees in new technologies, implementing data privacy, the impact and politics of social inequalities, accounting for changes in the labor market, and cyber security risks require attention and resources. Digital transformation is not only the introduction of technologies but also a change in thinking and approaches to business. It allows companies to become more efficient, innovative, and adaptive, a critical factor for successful competition today. Keywords: digitization, security, technology, business, transformation.

A Frame Work for Development of Hybrid-teaching Factory (H-TEFA) Model on Virtual Lab application

The core of Industry 4.0 is the extensive use of Information System in organizational business processes. The competency of System Analysis and Design is required by companies as an expert in Information System development. UNITAMA, a higher education institution, is developing a program of study in Information Systems that produces competent professionals with a discipline in Analysis and Information System Design. The university will strengthen student competencies through a collaborative approach between the learning process and IDUKA. The type of research is Research & Development (R&D) research so that the process of developing virtual learning media technology media for the Hybrid Teaching Factory (H-TEFA) model is directed and systematic, so in this research and development using the ADDIE development model which consists of five development stages (analysis, design, product manufacturing, implementation and evaluation). The Virtual Lab is a modern learning method based on the Learning Management System (LMS) that provides students with more dynamic and customized educational materials for practical learning. The Virtual Lab UNITAMA is the development of a practical learning method designed and adapted to the needs of the Analysis and Information System Design course based on the IDUKA Information System, utilizing web-based IT technology that allows learning to take place remotely, not limited to the classroom and specific hours. The model of collaboration between teachers, students, and IDUKA in the Analysis and Information System Design course is enabled by the rapid development of technology and information systems in the era of Industry 4.0, using e-learning/LMS systems that are integrated with Virtual Lab. The Link & Match policy between the education sector and IDUKA is expected to improve the competencies of graduates and align them with IDUKA's specific needs.

Rational Thinking on Accounting Firms' Assurance of Corporate Internal Control Reports

In the current corporate governance environment, the role of accounting firms in certifying internal control reports is increasingly emphasized. The internal control system of a company is crucial for risk management and the quality of information disclosure. It not only encompasses the definition and composition of the internal control system but also includes the principles and objectives for achieving corporate goals. Within this framework, the certification work of accounting firms is particularly important, as it not only verifies the effectiveness of internal controls but also plays a crucial role in maintaining market order and protecting investor interests. However, accounting firms face numerous challenges and constraints in the process of certifying internal control reports. These challenges include the complexity of internal control systems, as well as issues related to maintaining independence and objectivity, and enhancing professional judgment. Rational analysis of these challenges and constraints is crucial for improving the quality and efficiency of certification work. To address these challenges, a series of strategies and suggestions have been proposed. Firstly, strengthening the independence and objectivity of accounting firms is fundamental, requiring firms to optimize their organizational structure and business processes accordingly. Secondly, enhancing the ability to exercise professional judgment is key, necessitating accountants to continually improve their professional knowledge and practical experience. Finally, developing effective strategies to address challenges, such as adopting advanced technological tools and methods, can significantly improve the accuracy and efficiency of certification work. In conclusion, accounting firms play an indispensable role in certifying internal control reports. By continuously improving certification methods and enhancing professional capabilities, not only can the quality of internal control reports be enhanced, but also contribute to the healthy development of the market. Despite facing challenges, rational analysis and effective strategies can ensure that accounting firms maximize their value in this process.

Digital technologies in the financial sector of Kazakhstan

Digital systems play an important role in the activities of various fields, including the tasks of the financial sector. Simultaneously with the innovative development of the banking system in the field of information technology, in order to further improve the processes of providing services, significant steps are being taken towards improving the quality of services provided, as well as in the organization of business processes of second-tier banks. The authors investigate the impact of large financial institutions on the level of digital technology development: Kaspi Bank and Freedom Bank. The object of the article is to study the principles and models of action on the basis of which these digital ecosystems work. The ways of their development and functioning in the activities of two commercial banks are being investigated. This research is relevant due to the fact that in the context of the introduction of new technologies, for example: digitalization, as well as, in general, the limits and boundaries of services offered by the largest market players are being overcome, which creates the potential to accelerate the development of a competitive and secure digital financial market of a new generation. In this article, the authors define the concept of the ecosystem of banks and analyze large Kazakhstani financial institutions based on their financial services. Based on the data analysis, conclusions are drawn and the main conclusion is proposed, which determines the main direction of development for the development of financial digital ecosystems. Currently, two types of ecosystems are actively developing in Kazakhstan. In the first of them, the bank is the core of the ecosystem of non-financial services, in which it acts as a settlement operator. In the second case, a large non-financial company begins to build its own ecosystem of lifestyle services and eventually thinks about creating its own settlement center. At the same time, the digital ecosystem is definitely not limited only to its own services, but also integrates with partner solutions. At the same time, the ecosystem assumes, first of all, the transformation of human resources, their involvement in the process.

금융산업의 빅데이터 경영 사례에 관한 연구

Purpose - The purpose of this study was to analyze cases of big data-driven business in the financial industry, focusing on organizational structure and business processes using big data in banking industry. Design/methodology/approach - This study used a case study approach. To this end, cases of two banks implementing big data-driven business were collected and analyzed. Findings - There are two things in common between the two cases. One is that the central tasks for big data-driven business are performed by a centralized organization. The other is that the role distribution and work collaboration between the headquarters and business departments are well established. On the other hand, there are two differences between the two banks. One marketing campaign is led by the headquarters and the other marketing campaign is led by the business departments. The two banks differ in how they carry out marketing campaigns and how they carry out big data-related tasks. Research implications or Originality - When banks plan and implement big data-driven business, the common aspects of the two banks analyzed through this case study can be fully referenced when creating an organization and process. In addition, it will be necessary to create an organizational structure and work process that best fit the special situation considering the company's environment or capabilities.

Ranking of asset maintenance process KPIs using Fermatean fuzzy Delphi and Fermatean fuzzy ELECTRE method

The paper aims to present a hybrid model for measuring the performance of business processes in complex organizations based on the subjective decision-making of expert teams. The subject of the research is finding ways to measure, analyze and improve the key performance indicators (KPIs) process. Obtaining the values of KPIs, which reflect the real state of the process, creates a basis for their ranking, i.e. insight into KPIs that are extremely important for the process as well as KPIs that are of lesser importance, but as such are not excluded from consideration because they are necessary for the beginning, realization and completion of the process. The model was compiled through five phases and was tested through a case study in a real business organization, which deals with the maintenance of complex combat systems. The obtained results helped the management to take certain measures in order to improve the performance of the maintenance process. In the model, it is proposed to form two expert teams, which make assessments based on experience and express them in linguistic terms according to a predefined scale. Modeling of linguistic expressions is realized using intuitive fuzzy sets of a higher order, more precisely Fermatean fuzzy sets (FFS). Selecting KPIs, decomposing the process into sub-processes and assessing the relative importance of sub-processes is carried out by one team of experts, while another team carries out the assessment of KPIs at the level of each sub-process. Determining the relative importance of sub-processes is realized using the Delphi method extended to FFS while reaching a consensus. The measurement of process performance, i.e. the value of KPIs, is realized using Multi-Criteria Group Decision-Making (MCGDM), such as the ELECTRE method extended with FFS. The sensitivity analysis of the developed model is realized by uncertainty modeling with q-rung orthopair fuzzy sets.

РАЗВИТИЕ ЦИФРОВИЗАЦИИ В СЕЛЬСКИХ ТЕРРИТОРИЯХ В ПОСТКОВИДНЫЙ ПЕРИОД И ЕГО ВЛИЯНИЕ НА ЭКОНОМИКУ СЕЛЬСКОГО ХОЗЯЙСТВА

The coronavirus pandemic continues to pose serious challenges to agricultural production since 2020. Restrictions on trade in agricultural products affect marketing opportunities and the availability of operational resources. Seasonal labor is becoming scarce, and new consumption patterns and hygiene requirements pose new challenges for the industry. Restrictions imposed due to the coronavirus pandemic have led to an unprecedented market situation. In this work, to study the digital divide between rural and urban areas, the profile indicators of rural residents of the Russian Federation who did not have access to the Internet in 2019-2021 were analyzed. The research substantiated the service components of the digital potential of rural areas, which together will allow the development of information and communication technologies in rural areas and agricultural organizations, the skills of people who are participants in the digital transformation of processes in all spheres of rural life. Such service components include: 1) information and communication technologies and infrastructure; 2) digital management of business processes in an agricultural organization; 3) electronic digital business; 4) digital competence and literacy of rural residents and employees of agricultural organizations to assess the possibility of digital interaction with each other. A detailed analysis of trends in the digital gap in the use of the Internet through the construction of logit models made it possible to confirm the results obtained that in the absence of completed secondary education and work, the risk of a rural resident becoming one of those who do not use the Internet, that is, being in “digital isolation”, increases, and more significantly compared to other characteristics considered.

Reengineering of the organizational structure and business processes of investment and construction activities. Their place in the general system of corporate regulation

Reengineering of the organizational structure and business processes of investment and construction activities. Their place in the general system of corporate regulation