Business Process Change Research Articles

Государственная поддержка зеленых инвестиций (на примере возобновляемых источников энергии)

The article discusses the trends in the use of renewable energy sources and the possibility of financing them according to market and budget schemes. Today, the issue of green financing is very relevant and is being discussed all over the world at the highest level, since the main advantage of such energy is its inexhaustibility and environmental cleanliness. The use of renewable energy does not change the energy balance of the planet, which is very important in the framework of the concept of sustainable development and for the transition of national economies to a reduced level of dependence on hydrocarbons. These qualities served as the reason for the rapid development of renewable energy abroad and in Russia. From a practical point of view, the transition to sustainable development means a fundamental change in business and management processes in order to stop the destruction of key ecosystems, the depletion of non-renewable resources and the widening gap between the rich and the poor. Sustainable development has ceased to be an exclusively academic concept and is becoming mainstream in the world of business and investment, which requires the development of management tools, both market and administrative-state type.

Экономико-психологические особенности использования цифровых технологий в бизнес-процессах и управлении персоналом

Modern digital technologies that are used by domestic and foreign companies in personnel management and business processes are considered. Economic and psychological trends related to HR automation, HR Analytics, HR marketing, Smart recruitment and e-learning are highlighted. The results of digitalization of HR processes in leading domestic and foreign companies are presented, and the possibility of diagnosing changes in business processes under the influence of external and internal factors is justified.

МЕНЕДЖМЕНТ ЕНЕРГЕТИЧНОЇ ЕФЕКТИВНОСТІ ВИРОБНИЦТВА: ЕКОЛОГІЧНИЙ ІМПЕРАТИВ, ІМПЕРАТИВ ЛЮДСЬКОГО ЧИННИКА, ПРІОРИТЕТ ЕКОНОМІЧНОЇ ОЦІНКИ

Introduction. With the development of international standards of trade there is a need for quality logistics services. Modern business requirements and ever-increasing competition require a comprehensive innovative approach to optimizing the management of logistics processes in agricultural enterprises using the latest information technology. Logistics innovations are theoretically based on four logistics concepts, which are the starting point for the development of flexible logistics models of different areas of production and economic activity. Management of logistics activities of agricultural enterprises requires systematic monitoring of existing and introduction of new innovative information technologies, as logistics must work for the needs of consumers, which constantly require improving the quality and speed of delivery, taking into account the intensive development of technology. Purpose. The purpose of the article is research of innovative information technologies of management of logistic processes and substantiation of their optimization of practical use in the agricultural enterprises. Results. Effective management of logistics processes in agricultural enterprises is not possible without the process of reengineering based on the introduction of the latest technologies of information support of this activity. It is substantiated that for agricultural enterprises it is expedient to apply such mechanisms of planning and management of material flows as use of logistic concepts, use of foreign experience, qualitative management of customer service, management of distribution of production with involvement of intermediaries, timely planning of requirements for raw materials, qualitative planning and optimization of production. processes, integrated material flow management, management of efficient use of places of realization of orders, management of quantitative and time parameters of production, automation of system of logistic management of researches, designing, production and operation of high-tech production. Originality. It is established that the key to the success of farm customer logistics management today is the adoption of CRM philosophy, which involves changes in the enterprise through the adoption of customer relationship logistics strategy, restructuring of supply and marketing strategy, changing business processes and corporate culture and through implementation CRM systems. The main categories of effects from CRM implementation are identified: the emergence of new, more loyal and retention of existing customers, improving the company's position, increasing the loyalty of the most profitable customers, accelerating market entry of new agricultural products, providing synergies in maintaining customer contacts. A project analysis to determine the effectiveness of the CRM-system project in an agricultural enterprise, which reduces the turnover of working capital, reduce illiquid inventories and spare parts costs, improve the quality of sales service and increase efficiency in accounting and reduce receivables, which affects the overall cost reduction of up to 20% of annual turnover. Conclusion. Effective management of logistics processes in agricultural enterprises is not possible without the introduction of new technologies for information support of this activity. The key to the success of customer relationship logistics management today is the adoption of the CRM philosophy. It involves changes in the enterprise in five main areas: the adoption of a logistics strategy for customer relationships; restructuring of the supply and marketing strategy of the economy; change of business processes; change of corporate culture; introduction of a logistics CRM system. The practical implementation of innovations in logistics is becoming a powerful tool to increase the competitiveness of agricultural enterprises, as new technologies make it possible to streamline the logistics system of the enterprise, which improves efficiency. The use of modern information technologies allows to increase the efficiency of cargo delivery due to the possibility of quick access to information about the subjects and objects of delivery.

BUSINESS PROCESS REENGINEERING: FROM TRADITIONAL TO DIGITAL MARKETING

This article devoted to analyzing the impact of business processes digitalization on the transformation in marketing. Systematization of the scientific background indicates that digitalisation's snowballing growth has a strong influence on changes in business processes. Therefore, the authors noted that it is important to use the right digital marketing tools according to the enterprise's goals under the rapid digitalisation of business processes. This paper analyzes the main digital marketing tools and their advantages for improving business indicators. The main goal is to systematize scientific research on the relationship between business processes, digitalization, and marketing transformations. To achieve this goal, the study was conducted in several stages. The first stage affords a search for the most relevant publications in the Scopus database. The study sample consists of 1220 publications indexed by the keywords "business process", "digital", and "marketing" in the titles, keywords and abstracts of publications. The keywords include the logical operators "and" and "or" and symbol "*" to cover different keywords termination forms and enhance the search results of relevant publications. The research period is 2000-2020. The obtained search results were limited to the subject areas such as Business, Management and Accounting; Social Sciences; and Economics, Econometrics and Finance. The second stage presents a descriptive analysis of the most cited publications. The method of visualization of similarities by VOSviewer software was applied in the third stage to visualize the thematic orientation of scientific developments. The obtained results showed 8 clusters of thematic directions in studied publications. At the fourth stage of the research, the paper visualizes the authors' collaboration network according to their affiliation to a certain country. The results analysis allowed determining the countries' contribution to the investigation of study issues. The study results could be the basis for further research on the development of a digital marketing strategy.

Цифровизация банковской системы: цифровая трансформация среды и бизнес-процессов

The article presents the key aspects of the banking sector’s development in the conditions of digitalization: trends in the development of digital technologies of banks as well as changes in business processes, banking products and services, service models and development of banks’ own ecosystems occurring under their influence. Analysis of domestic and foreign practices of using digital technologies in planning, monitoring and evaluation of management decisions made it possible to formulate proposals on priority areas of application of digital technologies within the framework of further mastering the principles and procedures in management based on results. The study determines that digital transformation of environment and business processes will be the main direction of development for any business, including banking. Moreover, the development of the banking system through the use of end-to-end technologies will solve many problems. For example, end-to-end technologies such as machine learning, artificial intelligence, blockchain, P2P lending, and robotics will accelerate technological change; personalize offers; increase the speed of banking operations; improve the accuracy of calculations; and reduce the risk of intentional distortion of reporting data. Methods of analysis, modeling and analogy were used in setting and solving problems. The study defines the concept of a digital bank; identifies problems and prospects for digital applications in the banking sector; and proposes the main directions for achieving success in digital transformation of environment and business processes within banks.

A framework for evaluating migration strategies of evolving business processes

In the dynamic business process evolution context, the problem of managing active instances migration has been addressed from different perspectives and the research literature exhibits a panoply of instances migration strategies. But, it's observed that there is no widely-accepted benchmark to evaluate the proposed strategies. As a result, it can be difficult for a protocol manager to select the suitable migration strategy for a given evolution scenario. To address this challenge, we propose a comprehensive framework and we provide computational models for evaluating and comparing migration strategies intended to handle impact of business processes changes. In our approach, selecting the best migration strategy is perceived as an optimisation problem for which a migration cost model is suggested and an associated objective function is formalised. The proposed framework can be used by business processes managers to efficiently choose the most adequate migration strategy for a given evolution context.

A framework for evaluating migration strategies of evolving business processes

In the dynamic business process evolution context, the problem of managing active instances migration has been addressed from different perspectives and the research literature exhibits a panoply of instances migration strategies. But, it's observed that there is no widely-accepted benchmark to evaluate the proposed strategies. As a result, it can be difficult for a protocol manager to select the suitable migration strategy for a given evolution scenario. To address this challenge, we propose a comprehensive framework and we provide computational models for evaluating and comparing migration strategies intended to handle impact of business processes changes. In our approach, selecting the best migration strategy is perceived as an optimisation problem for which a migration cost model is suggested and an associated objective function is formalised. The proposed framework can be used by business processes managers to efficiently choose the most adequate migration strategy for a given evolution context.

Світові тенденції в управлінні бізнес-процесами підприємства

The article is aimed at researching and making a generalization of modern world-wide trends observed in the sphere of the business processes management of enterprise. The article stipulates the need to study modern trends in the sphere of the business processes management of enterprise. The dynamics of interest in the sphere of the business processes management and its nature in modern enterprises is examined. The projects that are of more significant interest among entrepreneurs in the sphere of development of management of own business processes are defined. The rating of the most common factors that act as the driving force for the focus of the enterprises’ activity on changing business processes has been built. The costs of managing changes in relation to the total costs associated with the implementation of ERP projects at enterprises are analyzed. The approaches to building up the architecture of business processes used in modern organizations are researched. The modern attitude of companies to the role of process manager in changing the business processes of enterprise is studied. It is determined how the vast majority of business processes management professionals approach to expanding their competencies and researching modern world trends. The generalization of modern world trends in the sphere of the business processes management is specified. The role of the digital revolution and the corresponding emergence of new types of business management technologies have been defined. Examples of the combination of modern digital technologies and business processes management instruments are provided. The essence of the intellectualization of process systems and the introduction of low-code platforms for the elaboration and development of the enterprise’s business processes management system are considered. The directions of possible development of business processes management systems are defined, which will provide the possibility of free combination of a wide range of digital technologies, namely: creation of integrated digital business platforms.

BUSINESS PROCESS MANAGEMENT IN TOURISM: THE IMPACT OF THE COVID-19 PANDEMIC

Tourism is considered to be one of the most profitable and dynamic sectors of the economy. However, the outbreak of the COVID-19 pandemic and the following quarantine restrictions have caused substantial losses and a critical decline in supply and demand in the tourism sector. Furthermore, the mentioned above provokes a further recession in conditions of economic, social and political tension. Therefore, the urgency of solving this scientific problem lies in need to develop a new strategy for qualitative change and improvement of business processes in the tourism industry. Consequently, it will allow intensifying the efforts to restore the tourism sector of Ukraine. The primary purpose of the study is conducting the forecast of the tourism industry development in Ukraine during the pandemic COVID-19. There were two scenarios considered to build the forecast of tourism activity: 1) without the quarantine restrictions; 2) taking into account the quarantine restrictions on movement. The integrated model of moving average autoregression (ARIMA) became a methodological tool of the conducted research. The object of the study was the Ukraine resident’s requests on the traffic routes from January 13, 2020, to May 09, 2020. Eviews 11 SV software has become a tool for the practical implementation of all stages of this study. According to the results of empirical analysis, the recovery of the tourism sector will have a slightly positive trend in case of the quarantine restrictions. Thus, the authors emphasized the need to increase the tourism market competitiveness through the introducing the new proposals, ensuring a high level of hygiene and safety, attracting innovative management methods, active using the modern information technology, etc. The study results are considered to be the basis for further research on building a strategy for tourism recovery in Ukraine.

Comprehensive Simulation and Redesign System for Business Process and Organizational Structure

Even though the extremely uncertain current global business environment requires organizations to change their business processes and organizational structures to adapt to their extremely uncertain and complex environments, existing methodology and system cannot support this problem. This paper presents a comprehensive simulation and redesign system to simulate business processes and organizational structure simultaneously and derive the most process-oriented organizational structure efficiently. The methodology and system suggested in this study can predict the effects of changing business processes and organizational structures through the simulation and derive appropriate and practical organizational structures that execute current processes efficiently through the genetic algorithm. Existing business process researches have the limitations that they rarely have considered the effects of organizational structure on the performance, and this study have outstanding academic contribution in solving the problem systematically using simulation and optimization techniques.

Business Process Reengineering and Change Management Strategy to Overcome the Resistance to Change

The objective of the study is exploring the implementation of business process reengineering (BPR) in public organization to improve service performance. This study also measures the level of resistance to change in the organization to be considered in the formulation of change management strategies to ensure successful BPR implementation. The sample consist of key informant respondets to gather qualitative data via semi-structured interview and other organization members as respondents to gather quantitative data via written questionaires. The instrument of analysis used in this study consist of value-added analysis in analysing BPR and content analysis to analyze qualitative data. Findings of the study indicate that BPR can be implemented in public organizations under some consideration. First, public organizations tend to approve change that reduces routines. Second, public organization is harder to implement radical changes. Third, top management commitment is important in assuring successful BPR implementation in public organizations. This study also suggests change management strategies to implement successful BPR changes in public organizations.

Digital Transformation – A Hungarian Overview

Digital transformation is considered as an increasingly important process for organizations today, critical for the survival of companies. The spreading of digital technologies throughout our societies brings along various changes in organisational culture, people, business processes and business models. The perception of digital transformation’s importance among the management of companies is lower in some European countries, among others in Hungary. Our research aims to provide an overview of digital transformation in Hungarian companies from the dimensions of strategy, technology and digital innovation capabilities. We discuss the objectives of digital transformation and the role of IT departments in digital transformation. The research is part of an ongoing research, in which IT-related practice of Hungarian organizations is explored on a yearly basis, starting in 2009. 167 organizations participated in our last study, in 2018. As our survey results revealed, there is a moderate-strong demand for digital transformation, but the consciousness and perception of how technology will change the nature of business varies among industries. Most of the questioned Hungarian companies deal with digitalization at the strategic level; however, there is still a large group of firms that manage digital transformation as an IT problem. Although the objectives of digital transformation are clear, organizations heavily lack preconditions for successful transformation. DOI: 10.15458/ebr.91

A framework for addressing the challenges of business process change during enterprise systems integration

PurposeEnterprise systems integration (ESI) is necessary for today’s business environment to access real-time data and quickly respond to fluctuating market demand. business process change (BPC) as a significant prerequisite of ESI encompasses various challenges that must be tackled by employing success factors, techniques and approaches. The purpose of this paper is to focus on BPC challenges and develop a conceptual framework for addressing BPC challenges in ESI.Design/methodology/approachBPC challenges and their success factors were first identified through a literature analysis. Then, the findings from the literature were thematically analysed and qualitatively validated through 35 unstructured interviews for developing the conceptual framework.FindingsThe findings from the literature suggested 17 BPC challenge along with their success factors. During the validation process, 15 BPC challenges were accepted by all interviewees, while most of the respondents disagreed with the two challenges of “consolidation of information system re-engineering with BPR”, and “customization”. Moreover, “risk” was suggested as a BPC challenge by several interviewees. Thus, the study offered a modified list of BPC challenges, which was empirically validated.Originality/valueThe study proposes a conceptual framework for addressing BPC challenges in ESI that enables enterprises to design their systems integration roadmap, based on an understanding of BPC challenges and their success factors, as well as supporting solution providers to develop solutions for effective and efficient BPC. Furthermore, the framework will act as a basis for BPC and developing a similar framework for other related contexts, such as smart cities.

SUSTAINABLE DEVELOPMENT AND BUSINESS PROCESS MANAGEMENT

Business process management to date has not explicitly focused on sustainability as a change objective or driver. Although, approaches relating BPM and Sustainability already exist, e.g. Green BPM is the sum of all management activities that help to monitor and reduce the environmental impact of business processes in their design, improvement, implementation, or operation stages, as well as lead to cultural change within the process lifecycle. The intention behind Green BPM is the incorporation of environmental objectives into the management of business processes. To achieve this objective, BPM has to be extended by ecologically oriented complements, as are the consideration of environmental strategy as a part of the process strategy, or the awareness for energy consumption and pollution. Together with an earlier article consolidates several contributions of the BPM foundations in three underlying process change traditions: (1) the Quality Control tradition, (2) the Business Management tradition, and (3) the Information Systems (IS) tradition. These three traditions propose different approaches to business process change and each emphasizes some practices over others. Currently, there is a tendency of combining the various traditions in a comprehensive BPM approach.

Development of performance measurement system in the context of Industry 4: a case study

To manage and cope with significant, radical changes of business processes and activities in the context of Industry 4, it is necessary for organizations to have a rapid reactive ability. This requirement may be fulfilled by performance measurement system (PMS) which should be aligned with and could reflect the current digitalization and innovative trends. According to this PMS should be developed due to changes in technology, business environment and organizational processes. But the main uncertainty here is to understand what are the main changes and development trends of PMS needed in the context of Industry 4?To solve this problem, the research presents how PMS can be developed facing industrial revolution using qualitative research method - case study with multiple sources of evidence from semi-structured interviews and documents analysis. According to research results a comprehensive framework for changes in PMS due to the alterations of Industry 4 was developed. Case study results show that technological developments and digitalization processes lead to a more intensive use of predictive methods in planning processes as well as faster control and decision making processes. The main contribution of this paper is to highlight the scientific literature of performance measurement by providing a comprehensive view of developments in PMS in the context of Industry 4. From a practical perspective, the study provides specific practical insights in order to support the reaction processes within organization.

The Change of the World through IT and its Consequences

Beginning with the punched card system, through the condition of the PC with the mouse and keyboard, too the touch screen interface, shows the rapid innovation in the IT sector within almost 100 years. These innovations triggered many changes, not only through simplification in data processing but also in people's minds. Their desires and conceptions like the technology of today must look like, had changed and these accordingly must also the information nowadays accordingly be offered. It deals with the change of the world through information technology and its consequences, among other things how information technology came into being, what technological changes it brought as well as the changes that the networking of information technology brought. The focus here is on historical events and the resulting emergence of the Internet. The Internet has enabled the emergence of new markets and complete changes in business processes, from product development to the acceleration of business processes, their outsourcing to the emergence of new markets. The German market is discussed here.

An integrated model as a tool for implementing an enterprise management method

An integrated enterprise management model based on information about enterprise activities was developed. The integrated model formalizes enterprise management methods, including information systems caused by digitization of production and the economy as a whole and involves implementation and consolidation of effective management methods which can be adapted to changing conditions at the information systems level. The problem of labor-intensive implementation and development of information systems which requires phase implementation (phasing involves decomposition) is solved by constructing a model structure divided into levels and sub-models. This approach to the model structure can be used for phased implementation based on the analysis of the KPI system, business processes and the organizational structure of the enterprise. The complex model is a tool for implementing the management method and analysis of structural functional description of enterprise’s activities. The analysis results indicate the need for reorganization, changes in business processes or modification of key indicators.

ANN Based Block Chain Security Threat Mechanism

Blockchain was first introduced to the world in a form of crypto currency. Since then it’s grabbing popularity day by day and has already started changing lifestyle and business process in some areas. The Blockchain is a data structure, and consists of time-stamped list of blocks, used to create a digitally secured, transactional ledger that, facilitates the process of recording transactions and tracking assets in a distributed business network instead of resting with a single provider. It brings a paradigm shift from the conventional way of storing transactional data, exchanging value, assets decentralizing and sharing data across a large network of untrusted participants without intervention of any centralized trusted agency, but still building a trusted system without compromising data integrity, security and reliability. This paper is based on survey of different consensus mechanisms already available so far and an introduce our own approach to tack one of the security threats by introducing a Neural Network to the consensus mechanism of Blockchain.

Does the Morale Impact on Employee Turnover Intention? An Empirical Investigation in the Indian Steel Industry

India’s steel sector has experienced high employee turnover in the last couple of years due to the complex business environment, such as market competition, technology up-gradation, changes in business process, and management practices. This study is first of its kind in Indian literature to address the influence of employee morale on turnover intention in the context of the Indian steel industry. The study uses statistical software packages such as SmartPLS 2.0 and IBM SPSS 20 to analyze and validate the conceptual framework. Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM) were used to evaluate the model with a sample size of 386 male employees of steel firms in Chhattisgarh state, the central part of India. The study makes a twofold contribution. First, it explores the influential morale factors that explain employee turnover and measure the extent of its influence on employee turnover intention. Second, it suggests that steel firms should support their human resources either in the form of management, supervisor and co-worker support or through offering material reward and career development opportunities or reducing workload by assigning appropriate task that enhances employee morale and reduces their turnover intention within the firms.

Discovering Unpredictable Changes in Business Process

Early recognition of business process changes empowers chiefs to recognize and follow up on changes that may some way or another influence procedure execution. Business process detection refers to a group of methods to detect changes in a business process by analyzing event logs extracted from the systems that support the execution of the process. Existing strategies for business process float discovery depend on an explorative examination of a possibly vast element space and now and again they expect clients to physically recognize explicit highlights that portray the float. Contingent upon the investigated highlight space, these strategies miss different sorts of changes. Additionally, they are either intended to identify sudden floats or continuous floats yet not both. This paper proposes a robotized and factually grounded strategy for recognizing sudden and continuous business process floats under a brought together system.