Business Performance Research Articles

Linking Environmental Management Systems to Firm Performance: Empirical Evidence from an Emerging Economy

This study aims to determine how environmental performance and customer satisfaction affect the relationship between environmental management systems and company performance. For this purpose, we have collected and analyzed data from 243 textile companies in Pakistan, using partial least squares structural equation modelling. Our empirical results indicate that environmental management systems have a positive and significant impact on business success, customer satisfaction and environmental performance. The findings also show that environmental performance and customer satisfaction mediate the relationship between environmental management systems and business performance in a complementary manner. Our findings show that environmental performance and customer happiness are essential for textile companies to benefit from environmental management systems. The results suggest that Pakistani textile companies should make better use of environmental management systems as valuable tools for addressing stakeholders' concerns and for boosting financial profits.

Investigate the distinctive link between a balanced scorecard and organizational performance in IT and non-IT sectors

PurposeThe purpose of this research is to examine how the implementation of a balanced scorecard (BSC) affects business outcomes in both information technology (IT) and non-IT sectors.Design/methodology/approachPartial least squares structural equation modeling (PLS-SEM) was used to test the hypothesis. A random sample was used to collect 170 responses from the IT companies and 166 from non-IT companies by using the questionnaire method. The questionnaire was distributed to the top- and middle-level managers in Bangalore city, and we used SmartPLS software to explore the relationship between our research constructs.FindingsThe results of this study indicate that a BSC has a significant and positive impact on organizational performance in IT and non-IT sectors. The main distinction in this study is that all BSC perspectives [learning and growth perspective, internal business process (IBP) perspective, customer perspective (CP) and financial perspective (FP)] have a significant, direct and indirect impact on IT companies. On the other hand, solely three BSC perspectives (IBP perspective, CP and FP) have a significant impact on non-IT companies, while learning and growth perspective has an insignificant impact on the FP.Originality/valueThis study provides a critical theoretical and practical contribution of a BSC on business performance in IT and non-IT industries.

Providing a Framework to Optimize the Sustainable Construction Material Supply Chain with the Possibility of Horizontal Transfers

The application of Supply Chain Management (SCM) principles has gained considerable attention across various industries to enhance operational efficiency and business performance. In the construction sector, SCM can guide managers in strategic planning and foster collaboration with suppliers, leading to more effective project execution. Despite its importance, limited research has focused on designing sustainable supply chains for construction materials under uncertain conditions. This study aims to bridge this gap by introducing a robust optimization framework that incorporates sustainable development criteria, specifically the minimization of harmful environmental effects and the reduction of worker unemployment. Additionally, the research introduces an innovative concept of horizontal transfers between downstream members, which not only reduces supply deficiencies but also indirectly increases profitability for these members. This article is a part of a Doctoral dissertation. It follows a two-step approach. First, suppliers of construction materials are ranked based on sustainable development criteria using a multi-criteria decision-making method. The best-ranked supplier is then integrated into a mathematical model for optimizing the supply chain design. Given the NP-hard nature of the problem, the CPLEX 12.1 solver with the epsilon constraint method is used to solve small-scale models. For larger-scale problems, three meta-heuristic algorithms are developed: multi-objective ant-lion, multi-objective gray wolf, and multi-objective dragonfly. The results show that while both the ant-lion and gray wolf algorithms deliver comparable average performance, the gray wolf algorithm excels in terms of solution time, making it more effective for real-time problem-solving. This makes the gray wolf algorithm the most efficient choice for addressing large-scale, multi-objective supply chain challenges. This research introduces a novel framework for designing sustainable construction supply chains under uncertain conditions. By focusing on criteria such as minimizing harmful environmental effects and reducing worker unemployment, this study addresses key aspects of sustainable development. Additionally, the innovative horizontal transfer mechanism and the insights into algorithmic performance provide valuable contributions to the field, especially for real-world applications in the construction industry.

A Systematic Review of Organizational Resilience Through Digital Technology Adoption: Trends and Insights in a Decade

Numerous organizations have been compelled to adopt new ways of managing work and the environment because of the pandemic. Understanding the resilience dynamics during the adoption of digital technology is more important than ever considering challenges like terrorism, economic recessions, mass migration, cyberattacks, and a variety of other socio-political and economic trends. Reviewing publications that examine the connection between digital technologies and organizational resilience from 2014 to 2024 is the goal of this project. The PRISMA approach was used to conduct a systematic review. 47 relevant papers were found as a consequence of this, most of which came from the Scopus database. This implies that academics are engaged in the subject. The papers consistently cited the diffusion of innovation (DOI) theory and the technology-organization-environment (TOE) framework, with a bias towards quantitative research methods. Five major themes emerge from the analysis: digital transformation, organizational resilience, business performance, innovation, and adoption of digital technology. By providing new perspectives, the study closes gaps in the literature. It was believed that the Journal of Technological Forecasting and Social Change was a valuable source of information on studies on digital adoption. Based on the results, the report offers recommendations and points up directions for future research to increase organizational resilience by utilizing digital technology. Organizations may leverage digital technology to effectively overcome obstacles and prosper in a constantly changing landscape by implementing these suggested practices.

Corpus Analysis: Global Leaders’ Speech

The importance of communication strategies for global CEOs has been recognized. It is believed that their effective messaging to stakeholders and society not only inspires employees but also impacts stock prices and business performance. However, previous research has primarily focused on qualitative studies, such as case studies and interviews. There have been few studies that collected large amounts of speech data from business leaders and analyzed it using reliable methods. This study employs corpus data analysis to examine the issues by analyzing a large amount of linguistic data from speeches of global business executives at the Oxford Union and TED Talks. Using the concordance software AntConc, a keyword analysis was conducted against representative large-scale English corpora to extract keywords frequently used by the global business leaders (p< 0.05). Similarly, a cluster analysis was performed on these characteristic words to investigate specifically how the communication strategies are constructed, how the audience is guided, and how persuasion is achieved. The results indicated that global business leaders effectively use significant communication strategies to achieve their goals.

Improving business performance: A case study at Vietnam dairy products joint stock company

Improving business efficiency is one of the most important goals of enterprises. In the context of current world economic integration, domestic and international competition is increasingly fierce, the requirement to improve business efficiency of enterprises is becoming more urgent. Especially for export enterprises, world economic integration has a very strong impact. In the process of international economic integration, Vietnamese enterprises must face increasingly fierce competition from foreign enterprises. Weaknesses in capital, management experience and technical level are barriers for Vietnamese enterprises in general and enterprises operating in the dairy industry in particular. The basic way to improve business efficiency is to find every measure to increase revenue or reduce costs, or make the rate of revenue increase or reduce costs, or make the rate of revenue increase faster than the rate of cost reduction, especially for dairy enterprises. The article will provide useful solutions to improve business efficiency at Vietnam Dairy Products Joint Stock Company. Keywords: Finance, Business, Business Activities.

Drive sustainable business performance with humane entrepreneurship, knowledge management: the mediation of sustainable business advantage and sustainable business model innovation

PurposeThis study evaluates the important role of humane entrepreneurship (HE) on sustainable business advantage (SBA) and sustainable business performance (SBP) by exploring the mediating role of sustainable business model innovation (SBMI) under the influence of knowledge management (KM) in small and medium-sized enterprises (SMEs). Encouraging businesses to implement a combination of KM and HE facilitates the implementation of SBMI that brings value to businesses, communities and the environment in emerging economies.Design/methodology/approachThis study uses an empirical quantitative research method using primary information based on data collected by questionnaires. The study sample resulted in 424 valid responses (66.77% response rate). The target audience of the study is middle and senior managers in SMEs. This study aims to perform structural modeling analysis with the maximum likelihood estimates method to examine structural relationships.FindingsThis study found a positive relationship between KM and HE to SBMI. At the same time, SBMI plays an important role for businesses to achieve SBA and SBP. Similarly, a positive relationship was also found between HE to SBA and SBP. And SBA strongly promotes SMEs to achieve SBP. In addition, the mediating role of SBMI and SBA is clarified to have a positive impact between HE–SBP and SBMI–SBP. HE plays an important role in motivating businesses to innovate sustainable business models, making it easier to gain sustainable competitive advantages, thereby bringing sustainable business results.Practical implicationsThis research helps SMEs realize the importance of KM and HE in SBMI. At that time, SMEs take advantage of internal and external information sources and innovate their business models based on HE mechanisms. Applying HE mechanisms will allow businesses to innovate their business models by combining concerns between stakeholders and the social environment for sustainable development. Therefore, businesses will achieve their SBA toward SBP.Originality/valueThe present literature shows that there are few empirical studies on the mechanism mediating SBMI in the relationship between HE and SBP; and SBA in the link between SBMI and SBP. In addition, the impact of KM and HE on SBMI is also very important in the current context. The study's findings could have huge implications for entrepreneurs and senior managers in SMEs in emerging economies. Help them realize the importance of KM and HE for SBMI, thereby building strategic perspectives that help businesses achieve sustainable competitive advantages and increase SBP for businesses.

Developing an Entrepreneurship Training Framework for Graphic Design Students at the Tshwane University of Technology, South Africa

Entrepreneurship education has become increasingly important worldwide, including for graduates in South Africa. Like their counterparts in other emerging economies, South African graduates face challenges in starting their businesses. This study focused on Graphic Design graduates at the Tshwane University of Technology (TUT), who encountered difficulties in establishing their design businesses. The research aimed to develop an entrepreneurship education framework for the Integrated Communication Design (ICD) programme at Tshwane University of Technology. A qualitative method was used along with an interpretivism research philosophy to examine small and micrographic design businesses in Tshwane’s central business district. In this article, twelve participants were chosen through purposive sampling. Four main themes were revealed in this article namely, core entrepreneurial skills, curriculum challenges in practical education, challenges faced by graphic design graduates, and strategies for improving business performance. These findings informed the proposed framework for entrepreneurial education for Tshwane University of Technology. The study identified ten key challenges for graphic design graduates, such as a lack of contracts, mentorship, and financial support, difficulties in hiring skilled staff, limited business knowledge, reliance on government contracts, excessive subcontracting, brand recognition issues, cash flow problems, and corruption. The study concluded by emphasising the urgent need for a shift in graphic design education, particularly in South Africa. It is recommended that graphic design educational institutions and the government join hands in finding ways to sponsor these entrepreneurs financially and non-financially to make their transition into the corporate world as smooth as possible. Keywords: Curriculum, entrepreneurship education, graphic design, higher education, Integrated Communication Design (ICD), small business

Fostering organizational performance through innovation: the roles of environmental policy instruments, organizational learning supports, and intellectual capital

This study aimed to examine the key factors that influence entrepreneurial innovation and organizational performance, specifically focusing on the impact of environmental policy instruments, intellectual capital, and organizational learning. In the context of the resource-based view and institutional theory, the authors developed a comprehensive research model to establish hypotheses about the relationships between these factors. Utilizing a survey-based technique with random sampling, this study analyzes the complex relationships between variables by employing structural equation modeling. Data were obtained from 323 members of management teams from Vietnamese firms. The results emphasize the significant advantage of accruing intellectual capital and fostering organizational learning in response to the impact of environmental policy instruments on entrepreneurial innovation. Furthermore, integrating intellectual capital, entrepreneurial innovation, and organizational learning is shown to improve organizational performance. Entrepreneurial innovation plays a role in connecting organizational performance with intellectual capital and organizational learning. The study’s findings provide valuable insights for scholars and professionals, enhancing comprehension of complex interactions among various elements. Entrepreneurs can utilize these observations to develop inventive tactics that harness both internal and external resources to effectively promote innovation and improve business performance.

Penerapan Algoritma Clustering untuk Segmentasi Pelanggan E-commerce berdasarkan Data Pembelian dan Aktivitas

In the current digital era, e-commerce has become one of the main pillars of global trade. With the ever-increasing amount of transaction and user activity data, e-commerce companies are faced with the challenge of understanding and managing diverse customer segments more effectively. This paper discusses the application of clustering algorithms for e-commerce customer segmentation based on purchasing data and user activity. The aim of this research is to identify homogeneous customer groups to support more targeted marketing strategies and increase customer retention. The problem faced is how to process big data originating from user transactions and activities on e-commerce platforms, as well as how to identify patterns that are useful for customer segmentation. The data used in this research includes purchase history, frequency of visits, length of time spent on the site, and interactions with certain products. The solution method applied in this research is the clustering algorithm, especially K-Means and DBSCAN. K-Means is used to group data into a predetermined number of clusters based on the Euclidean distance between data points. Meanwhile, DBSCAN is used to identify clusters with high density and separate data that is considered noise or outliers. Data preprocessing is carried out to clean and normalize the data before being applied to the clustering algorithm. Validation of clustering results is carried out using metrics such as Silhouette Score and Davies-Bouldin Index. The research results show that by applying the clustering algorithm, customers can be grouped into several segments that have similar characteristics. For example, we found groups of customers with high purchase frequency but low transaction value, as well as other groups with high transaction value but low purchase frequency. This information is very useful for companies to design more effective marketing strategies, such as special offers for customers with high transaction values ​​or loyalty programs for customers with high purchasing frequency. The conclusion of this research is that clustering algorithms can be a very effective tool in e-commerce customer segmentation, allowing companies to understand customer behavior patterns and develop more targeted and effective marketing strategies. Thus, implementing this method is expected to improve business performance and overall customer satisfaction.

Responsible Environmental Management: Sustainable Strategy Models for the Future

The aim of this study is to explore the relationship between responsible en- vironmental management and business performance, emphasizing sustainable strategy models that enhance both environmental sustainability and profitability in modern organizations. Using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS, data were collected from 150 medium to large organizations across multiple industries, including manufacturing, retail, and energy sectors, all of which have implemented formal environmental man- agement initiatives. The findings reveal a statistically significant positive impact of responsible environmental management on both environmental sustainability (β = 0.72, p < 0.01) and business performance (β = 0.65, p < 0.01). Addi- tionally, environmental sustainability was found to positively influence business performance (β = 0.54, p < 0.01). These results validate the relevance of models such as the Triple Bottom Line and Circular Economy, providing action- able insights for companies aiming to enhance competitiveness while achieving sustainability goals. This study highlights the practical implications for busi- ness leaders and policymakers, particularly in fostering sustainable practices that align with both regulatory demands and long-term profitability. Future research is recommended to explore the longitudinal impacts of these strategies across different sectors and regulatory environments.

FINANCIAL MANAGEMENT PRACTICES ON GROWTH OF BUSINESS ENTERPRISES IN MBINGA DISTRICT, TANZANIA

A robust financial management system forms the foundation for business growth and long-term survival. However, there is limited information on the financial management practices that contribute to business growth in the Mbinga district. This study examined financial management and working capital management practices. A semi quasi-experimental research design was employed, utilizing questionnaires distributed to a sample of 62 business owners. Descriptive statistics were analyzed using the SPSS package. The results indicated that 41.9% of business enterprises employed working capital management practices, while 24% used capital structure management practices. Financial management practices were found to enhance management efficiency with a mean score of 3.74, increase the availability of capital with a mean score of 3.61, and improve operational margins with a mean score of 3.56. The study concluded that financial management practices are crucial for business growth and recommended their implementation. The study also found that capital structure management practices were applied to a lesser extent, although businesses showed an understanding of balancing debt and equity for financial sustainability. These findings suggest that the effective implementation of financial management practices is crucial for the growth and performance of businesses in the district. The study concludes that the integration of sound financial management practices contributes to better financial decision-making, risk mitigation, and resource optimization, leading to business expansion and sustainability. From a policy perspective, the study recommends that regulators and stakeholders encourage firms to leverage debt financing due to its associated tax benefits and advantages for financial sustainability. Theoretically, the findings underscore the relevance of agency theory in understanding the dynamics between managers and shareholders, and the principle of optimal capital structure in maximizing firm value. These insights provide a foundation for future research and practical interventions aimed at improving financial management practices in similar contexts.

Dynamics in the Impact of Entrepreneurship Orientation on Corporate the Moderating Role of Environmental Performance

This study examines the impact of environmental dynamics on the relationship between Entrepreneurial Orientation (EO) and corporate performance in the Malaysian aviation industry, specifically investigating the mediating effect of environmental performance. The focus is on the influence of technological advancement, economic policy reorientation, and political and security stability on EO, as documented by Hina et al. (2020) and Haider et al. (2017), in relation to business performance. Additionally, the study explores the effect of environmental dynamism on this relationship. A quantitative approach was adopted, collecting data from 100 staff members of three selected Chinese airlines. The findings show a high correlation between EO and variables such as technological innovations, economic policy reforms, political stability, and security. It is confirmed that environmental changes positively influence the relationship between EO and business performance. The results suggest that companies with a higher level of EO are more competent in managing technology, adjusting economic policies, and thriving in politically and security-stable environments. This study offers valuable insights for strategic decision-making in the aviation industry, emphasizing the importance of fostering entrepreneurial behaviour and adaptive capacities to enhance organizational performance within dynamic business environments.

Interplay between Innovation Ambidexterity and Business Performance in the Indonesian Professional Services Industry

Interplay between Innovation Ambidexterity and Business Performance in the Indonesian Professional Services Industry

The Relationship between ESG Management, Green Innovation, and Business Performance : A Focus on Chinese Companies

The Relationship between ESG Management, Green Innovation, and Business Performance : A Focus on Chinese Companies

A Narrative Review: Optimization Algorithms for The Problem of Allocating Shelf Space in Retailing

The Shelf Space Allocation Problem (SSAP) is of great significance in the retail industry since it directly impacts the effectiveness of product placement and organization within a shop. This issue arises from a deficiency in comprehending the strategic arrangement of products, resulting in the wasteful utilization of space. Notably, SSAP has a significant negative impact on store operations and customer satisfaction, resulting in wasted space and a reduction in the number of products that can be displayed to customers. Hence, the careful selection of an optimization method is crucial for effectively managing the allocation of shelf space in retail operations. This study aims to examine optimization algorithm techniques for addressing the issue of shelf space allocation in a particular environment, such as enhancing sales, minimizing congestion, or optimizing space utilization. Several studies have considered several optimization algorithm methods that have been used in solving the SSAP, including Genetic Algorithm (GA), Linear Programming (LP), Dynamic Programming (DP), Simulated Annealing (SA), Particle Swarm Optimization (PSO), and Variable Neighborhood Search (VNS). These methods are selected based on problem characteristics, including nonlinearity, integer requirements for variables, and constraints such as limited rack space. This optimization method helps retailers to effectively optimize shelf space allocation and maximize sales and profits. The study thus reviewed previous papers examining optimization algorithm methods to solve the problem of shelf space allocation. Those methods are crucial in improving product organization efficiency, customer satisfaction, and overall business performance.

Modeling the Relationship Between Employee Conflict, Work Stress, and Turnover Intention in the Food-Service Industry

The fast-paced and demanding food service industry faces challenges like employee conflict, workplace stress, and high turnover intentions, which impact both employee well-being and business performance. This study examines the causal relationships among employee conflict, work stress, and turnover intention using Partial Least Squares Structural Equation Modeling (PLS-SEM). A sample of 237 food service restaurant workers from Pampanga, Philippines, was selected via purposive sampling. Data were collected using a survey instrument with rating scales. The study evaluated the model’s fit, internal reliability, and construct validity using confirmatory factor analysis. Path analysis revealed a moderate fit of the model to the data, indicating acceptable reliability and validity. Findings showed a direct positive effect of employee conflict on turnover intention, with work stress having an indirect influence. Recommendations include the following: implementing conflict resolution and stress management programs, improving communication, offering flexible work hours, task management, employee assistance programs, rewards, and career advancement opportunities. Due to geographical limitations, future studies should also employ qualitative or mixed methods and longitudinal designs to examine these effects over time.

PROMOTING HANDICRAFT FAMILY BUSINESS THROUGH DIGITAL MARKETING TOWARDS SUSTAINABLE PERFORMANCE

The study aims to determine the dimensions of the adoption intention of digital marketing in handicraft family businesses towards business performance, as well as technological innovation applications in the family business for sustainable development. This study examines the theoretical insights and designs a conceptual framework based on previous studies of handicraft family businesses. In so doing, 290 survey data were collected from handicraft business owners and tourists by using face-to-face interviews through a structured questionnaire with 82.85% valid response rate. Moreover, structural equation modeling (SEM) was used to analyze data and find out the causal relationship among the constructs and hypothesis testing. As per the results of the study, among the 6 hypotheses paths all were supported along wit h 24 relationship path coefficients were noteworthy. The result shows that perceived ease of use, perceived risk, perceived usefulness, social norms, perceived behavioral control, and attitude radically influence to the adoption of digital marketing in han dicraft family businesses. The results of this study will assist the research scholars through theory and theoretical foundation for family business owners in understanding and comprehending the role of digital marketing in sustainable family business performance. Similarly, the legacy of family businesses in handicrafts or small businesses can be maintained and empowered through digital marketing to boost the economy. The study is the foremost one in discovering a sustainable business strategy through the success factors of digital marketing adoption in family businesses.

The impact of administrative efficiency on SME Growth and Sustainability

enterprises (SMEs). This review examines the relationship between efficient administrative processes and the long-term success of SMEs, emphasizing how streamlined operations, resource management, and decision-making can enhance business performance. SMEs often struggle with limited resources, resulting in operational bottlenecks and inefficiencies that hinder their capacity to scale and sustain growth. By improving administrative efficiency through the adoption of technology, organizational restructuring, and optimized processes, SMEs can achieve greater productivity, reduce costs, and make informed decisions that promote sustainability. The review employs a case study approach, analyzing SMEs across different sectors—manufacturing, retail, and services to demonstrate the tangible benefits of administrative efficiency. The research includes qualitative interviews, operational data analysis, and performance evaluations before and after implementing efficiency-enhancing measures. Key findings highlight improvements in areas such as time management, cost reduction, and customer satisfaction, all contributing to accelerated growth and competitive advantage. Additionally, the study explores how administrative efficiency supports sustainable practices, such as resource optimization and risk management, leading to long-term business viability. Despite these advantages, challenges such as resistance to change, lack of skilled personnel, and financial constraints pose barriers to achieving administrative efficiency in SMEs. The review concludes by offering practical recommendations for overcoming these challenges, including investing in digital tools, employee training, and organizational restructuring. Ultimately, the research underscores the importance of administrative efficiency as a critical factor for SME growth and sustainability, providing insights for policymakers, business owners, and managers aiming to enhance the operational performance of small businesses in a competitive market.

Exploring the Role of Labor Welfare Programs in Enhancing Productivity and Performance in Real Estate Business in India

ŵम कʞाण कायŊŢम भारतीय įरयल एːेट Ɨेũ मŐमहȕपूणŊभूिमका िनभातेहœ, कमŊचारी उȋादकता, ŮदशŊन, और कु ल भलाई मŐयोगदान देतेहœ। यह पेपर ŵम कʞाण पहलो ं के महȕ की जांच करता है, जो įरयल एːेट उȨोग मŐकमŊचारी बांधन, रखरखाव, और संगठनाȏक Ůभाव पर उनका Ůभाव देखता है। सािहȑ की समीƗा और इन कायŊŢमो ंके Ůभाव को Ůभािवत करने वालेमुƥ कारको ं का िवʶेषण के माȯम से, अȯयन िडज़ाइन और कायŊŢम की कायŊƗमता मŐमानदंड, संचार, और िनयिमत मूʞांकन की महȕपूणŊता को हाइलाइट करता है। संगठनाȏक संˋृ ित मŐŵम कʞाण कायŊŢमो ं का एकीकरण रणनीितक आवʴकता के ŝप मŐŮकट होता है, कमŊचारी बांधन, वफादारी, और संगठनाȏक Ůितʿा को बढ़ावा देता है। इस अनुसंधान मŐपाये गए पįरणाम ŵम कʞाण और संगठनाȏक सफलता के बीच के संबंध को दशाŊतेहœ, कमŊचारी कʞाण को Ůाथिमकता देनेऔर सामािजक िजʃेदारी, पाįरİ̾थितक िटकाऊता, और नैितक नेतृȕ को बढ़ावा देनेकी आवʴकता को जोर देतेहœ। उȨोग-िवशेष आवʴकताओंका समाधान करकेऔर कानूनी मानको ंऔर सामािजक अपेƗाओंके साथ ŵम कʞाण कायŊŢमो ंको संरिचत करके, įरयल एːेट कं पिनयाँदीघŊकािलक िवकास और समृİȠ के िलए एक सकाराȏक कायŊवातावरण बना सकती हœ।