Terms Of Business Performance Research Articles

Performance of GoFood MSEs Partnership: An Integration of Entrepreneurial Orientation, Marketing Capabilities, and Brand Orientation

The current application of Gojek with its GoFood feature can serve the function as promotion media to consumers at the maximum extent for the Micro and Small Enterprises (MSEs) in the culinary business. Nevertheless, not all have been able to experience the improvement of this business performance in terms of the new application feature. Therefore, this study aims at investigating and analyzing the role of entrepreneurial orientation, marketing capability, and brand orientation to improve the performance of GoFood partnering SMEs. There were 112 samples of business partners in Surakarta participated in this study. The data analysis technique was by SEM using the application of AMOS 2.4. The research findings provide a conclusion that there is a significant effect of entrepreneurial orientation on marketing capabilities, brand orientation, and business performance. However, marketing capability and brand orientation were not proven to improve business performance; similarly, the mediation of entrepreneurial orientation through marketing capability and brand orientation was not supportive of business performance development. This study provides an actual contribution to the performance improvement of MSEs entrepreneurs through the digital application as an innovation and creativity of business players.

A green and resilient supply chain design model

Green supply chain factors and practices have gained increasing attention from the customers, businesses, and academicians for improving overall business sustainability. Because customers also value reliable business performance in terms of product and services availability, supply chains must be resilient for their sustainability and business continuity. Supply chain (SC) operations are exposed to various internal disasters initiated by humans and external disasters from natural calamity and terrorist activities. This research designs a SC model that incorporates green approach-based product design, procurement, manufacturing, and distribution management. The model also includes resilience planning for these supply chain steps. The objective of the research is to improve overall sustainability performance of the supply chain by integrating contributions of green factors and resilient criteria in all phases of a supply chain. A numerical example illustrates applicability of the model, overall approach of the study, and managerial insights.

THE ROLE OF HALAL CERTIFICATION IN BUSINESS PERFORMANCE IN SELANGOR: A STUDY ON KOPITIAMS

Halal certification plays a key role in food and beverages industry in Malaysia. This certification indicates that the food product is assured in terms of religious compliance, safety and hygiene. There is limited study conducted from the viewpoint of business owners and what benefit it can do in terms of their business development. This research was conducted to associate the role of Halal certification and business performance in four selected Kopitiams around Selangor from various categories; Muslim Halal certified, Muslim not Halal certified, non Muslim Halal certified and non Muslim not Halal certified. Business operators and consumers of the said Kopitiams were interviewed and all case studies were analyzed using descriptive and interpretive analysis. The findings are in line with theories used which are Resource Based View, Theory of Reasoned Action and Theory of Perceived Behavior. The outcome of the study concluded that Halal certificate does bring benefit in their business performance in terms of Islamic view, social contribution, financial capital and human capital. Halal certification is a motivation to gain religious benefit, customer satisfaction, provide more job opportunities and avoid social problems. In financial capital, it serves as an internal resource to boost sales and influence customers’ purchasing decision. For human capital, Halal certificate can increase skill and development of the companies’ human resources.

A green and resilient supply chain design model

Green supply chain factors and practices have gained increasing attention from the customers, businesses, and academicians for improving overall business sustainability. Because customers also value reliable business performance in terms of product and services availability, supply chains must be resilient for their sustainability and business continuity. Supply chain (SC) operations are exposed to various internal disasters initiated by humans and external disasters from natural calamity and terrorist activities. This research designs a SC model that incorporates green approach-based product design, procurement, manufacturing, and distribution management. The model also includes resilience planning for these supply chain steps. The objective of the research is to improve overall sustainability performance of the supply chain by integrating contributions of green factors and resilient criteria in all phases of a supply chain. A numerical example illustrates applicability of the model, overall approach of the study, and managerial insights.

Distribution channels of vegetable industry in Indonesia: impact on business performance

Purpose The purpose of this paper is to analyse the distribution channels of vegetable sectors in Indonesia, its economic impact on the performance of vegetable sales and the factors affecting marketing channels selected by producers. Design/methodology/approach The study employed qualitative and quantitative methods. A market survey was qualitatively conducted at producer, intermediary, wholesaler, hotel and food processing company as well as retailer levels. Producer survey was quantitatively conducted at the farm level, by interviewing 556 randomly selected farm households. Structural equation modelling was employed to accomplish the objectives of the study. Findings Marketing channels for vegetables in Indonesia was complex and relatively long. Farmers decided to select particular channels because of business circumstance and their knowledge. Distance and gentleman’s agreement with traders limited farmers to choose the desirable marketing channel. Marketing channels affect business performance in terms of high sales and profit. Research limitations/implications This study only pays attention to the supply side of vegetables. The effect of marketing channels also encumbers the consumers, which are beyond this study. Other studies are expected to highlight the consumer side. Originality/value This study focused on smallholder agribusiness players. This study uses two surveys as data sources: market survey and producer survey. The market survey serves as vital information to design producer surveys.

Rewards Strategy: A Key Driver of Service–Profit Chain

The research deploys service–profit chain model to underscore the impact of effective rewards strategy on contribution and performance of employees in enhancing customer service and, thus, business performance. The service–profit chain postulates that higher employee satisfaction levels lead to high customer satisfaction and ultimately affect consumer loyalty and profitability. Therefore, human resource managers should implement better internal service quality practices, such as effective rewards strategy that focus on employee satisfaction, operational excellence and service orientation, to enhance firm performance. The research emphasizes that the service–profit chain begins with internal service quality triggered by financial and nonfinancial rewards and ends with business performance in terms of revenue growth and profitability. The research highlights that with effective rewards strategy, companies should take care of their employees first, because doing so will result in employees delivering a better customer experience and creating loyal customers who generate greater profits.

Synergetic success factors of total quality management (TQM) and supply chain management (SCM)

Purpose The purpose of this paper is twofold: first, to present a set of critical factors for total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review; and, second, to identify the relationships among them by comparing the identified TQM and SCM practices in order to explore the concept of supply chain quality management (SCQM). Design/methodology/approach To meet the goals of this work, a review of published quality research papers was carried out. For this, the authors identified papers on TQM and SCM practices and observed how these practices improve the business performance of organizations. Further, on the basis of identified practices, a conceptual model of SCQM was developed. Findings The results presented a set of six critical factors each for TQM and SCM practices. Further, it was found that management support and commitment, customer focus, information and supplier partnership are the most common practices found in both TQM and SCM practices. The integration of TQM and SCM (SCQM) throughout the supply chain has the strongest impact on the organizational performance. Research limitations/implications The study used data from various research papers of reputed journals which considered the study of India’s manufacturing industry as well as other countries, which may not provide a clear picture. However, this can be overcome by applying the findings of this paper to collect data from Indian manufacturing industry in future studies. Practical implications Indian manufacturing industry can improve its competitive image through the synergy of TQM and SCM. The result of this paper will help in providing a greater understanding of identified TQM and SCM practices that will lead to the successful implementation of TQM and SCM strategies to enhance business performance in terms of the improved levels of customer service. Originality/value Much of the attention is given on TQM and SCM practices, and very few studies have been undertaken to integrate TQM and SCM practices. But as far as the authors know, there is no study undertaken to integrate TQM and SCM practices in India for the manufacturing class. Therefore, this study compares TQM and SCM practices and considers their integration and can be thus treated as filling a gap in the extant literature. Therefore, the findings of this review paper will contribute in future research.

Javno-privatno partnerstvo - model unapređenja efikasnosti javnog sektora u Republici Srbiji

Inefficiency of the state and public companies is something we have often talked about. In comparison with private companies, the public sector in many economies is lagging behind in terms of business performance, so it is necessary to encourage the improvement of efficiency and quality of services it provides, also to stimulate investment in technology and modernize production processes and adopt new quality standards. The aim of this paper is to highlight the benefits that may accrue from the mutual cooperation between the two at first sight contradictory sectors. The model of public-private partnership has increasingly been applied in less developed countries, primarily for the infrastructure projects. Despite the benefits that this type of cooperation offers, Republic of Serbia does not use the possibilities of application of this concept, not only because of lack of funds, but also due to many other factors that reduce the competitiveness of its economy.

Halal certification compliance and its effects on companies’ innovative and market performance

Purpose The purpose of this study is to identify the effect of halal certification on innovative and market business performance of halal-certified food companies in the Philippines. Through this empirical study, halal-registered and about-to-register companies would have a wider perspective and a realistic view on what to expect from halal certification. The study also hopes to enrich halal certification literature and contribute further to the better understanding of the relationship between halal certification and the business performance. Design/methodology/approach This empirical study primarily uses a quantitative approach in analyzing the relationship between halal certification and the business performance in terms of innovative and market performance. The primary data are gathered through a survey involving 211 food companies (141 halal-certified and 70 non-halal-certified). The results are analyzed using confirmatory factor analysis, structural equation modeling and independent sample t-test. Findings First, the analysis highlights that halal certification significantly affects innovative performance of halal-certified food companies. Second, the improvements in innovative performance lead to market performance improvements. Third, innovative performance fully mediates the relationship between halal certification and market performance. Finally, halal-certified food companies and non-halal-certified food companies have significant difference in terms of innovative performance and market performance. Research limitations/implications First, the population of this study consisted of only food companies in the Philippines listed in the Bureau of Product and Standard. Second, only the respective quality management representatives of the responding companies were the main respondent. Third, the samples used are from Philippines only. Therefore, the ability to generalize the reported results to all types of industry is restricted. To generalize the results of this study, additional research is desired to test the suggested model in various countries where Muslims are minority. Practical implications Understanding the impact of halal certification and its business value through empirical study should provide “about to be registered organizations” a wider perspective and a realistic view on what to expect after halal certification. It will provide factual evidences that may aid halal-certified companies in decision-making with respect to halal certification and whether it complicates or compliments their organizations’ business. Originality/value To the best of the author’s knowledge, no research has yet been conducted to investigate the impact of halal certification on business performance in the Philippines. This study, therefore, fills the gap in the research area. Through this empirical study, halal-registered and about-to-register organizations would have a wider perspective and a realistic view on what to expect from halal certification.

High inventory levels: The raison d’être of township retailers

Background: This study investigates the cardinal role of optimal inventory decision-making in the performance of small formal retailers in Soweto, constituting a projected, lucrative retail environment. Aim: The research question was how Soweto small retailers make inventory decisions to promote their income growth and age of the business. For this study, a descriptive research design was followed. Setting: The universe of the study comprised all the formal small, medium and microenterprises located in Soweto township. Methods: Using probability sampling, the sample size was set at 650 businesses. Of the 650 completed questionnaires, the responses of 297 respondents operating in the retail grocery and retail general stores sectors were analysed quantitatively using exploratory factor analyses, cluster analysis and cross-tabulation. Results: This study showed that being more inclined to proactively maintain a high level of inventory could result in positive business performance in terms of both growth in income and age. Younger businesses (less than 5 years) could grow if they decide to stock up on sale items, purchase more items for sale, provide for customers’ fluctuating demands and buy more stock to save on transport costs. Purchasing less or the exact amount of stock as what can be sold within a month could be detrimental to the performance of general and grocery retailers in Soweto. Conclusions: The results also show that if retailers want to grow and exist for 5 years and more, they should consider both proactively maintaining a high level of inventory and doing so with ease. In this study, the older (5 years and older) business groups were mostly owned by older people, who showed a tendency to establish themselves in stand-alone shops or smaller shopping centres. Older businesses also tend to buy stock daily or weekly, or when stock is low. These older businesses without income growth were mostly family businesses who displayed contentment with the status quo of business performance and seemed to lack entrepreneurial skills.

The green investments and competitiveness of the Italian manufacturing system

Purpose of the paper : This paper aims to verify whether investments in climate change mitigation and adaptation would result in sectoral gains in relation to the way in which resources are allocated and used, thus potentially contributing to the competitiveness of Italian manufacturing firms. Methodology : We carried out an econometric analysis on a data set drawn from the annual Istat Structural Business Statistics (SBS) with specific reference to manufacturing sectors based on their size class during the middle years of the economic crisis (2009-2012). Findings : We find that expenditures in climate change mitigation and adaptation have positive and significant effects on business performance in terms of labour productivity over the whole period considered. Research limits : Some limitations apply to this study. The relationship between investments in environmental technologies and different measures of economic performance should be explored, possibly from a comparative perspective. Additional research is also needed to explore firm-level environmental behaviours in order to bring out potential heterogeneity and difference in economic performances. Practical implications : Our results are in line with the hypothesis that firms having environmental concerns and devoting substantial resources to green technologies may also improve their economic performance and competitiveness. Evidence from this study also indicates that there is great potential in adopting more proactive environmental strategies other than compliance-driven ones. From this perspective, the so-called Paris Agreement creates huge market opportunities at a global level. Originality of the paper : Several studies have recently attempted to assess the effects of the decarbonisation process on business performance and industrial competitiveness. This paper brings new insights into the economic effects of environmental activities and green management by focusing on the relationship between investments in green technologies and productivity, still regarded as the foundation of industrial competitiveness.

Effect of entrepreneurs’ character on smes performance in lagos state

The success of SMEs hinges on the character display by the entrepreneurs in a competitive business environment. Many SMEs have failed as a result of entrepreneur’s lackadaisical display in controlling and coordinating the business. This study examined the effects of entrepreneurs’ character on SMEs performance in Lagos State. This study used survey research designed via administering questionnaires to the entrepreneurs’ of SMEs in Lagos State. 260questionnaires were administered to the respondents and 231 were retrieved. Regression method of analysis was employed to test the stated hypotheses and the findings revealed that risk taking has a weak positive effect on profitability but competitive aggressiveness and innovativeness have a strong positive effect on sales growth of SMEs in Lagos State. The study recommended that entrepreneurs’ operating in Lagos State need to be very mindful of the risk they take in order to improve their business performance in terms sales growth and profitability. Entrepreneurs need to develop new business ideas to enhance innovativeness and creativity so as to achieve increase in both financial and non-financial performance.

The Relationship between Infrastructure Practices with Quality Performance in Manufacturing Industry in Malaysia

Purpose – The purpose of this paper is to explore the relationship between quality management (QM) and performance, specifically how the infrastructure and core QM practices affect quality and business performance, in Indian manufacturing organizations. Design/methodology/approach – In this study, the empirical data were drawn from 262 manufacturing organizations in Malaysia. The research model was tested using the structural equation modeling technique. Findings – The findings of the empirical study revealed that infrastructure QM practices have a positive effect on core QM practices and indirectly on quality performance, whereas, core QM practices have a positive effect on quality performance. Also, quality performance has a positive effect on business performance. Research limitations/implications – This study considered QM from two dimensions (infrastructure and core quality practices), the study further contributes to the understanding of the different roles played by diverse QM dimensions in determining business performance in terms of increased return on investment, shareholder and stakeholder value. Practical implications – The study showed that infrastructure quality practices support the application of core quality practices. Therefore, managers must develop and maintain their organization’s quality system and sufficient resources need to be allocated to both types of practices in order to achieve the superior business performance. Originality/value – This study considers both total quality management and Six Sigma practices for defining a new set of infrastructure and core QM practices in Indian manufacturing organizations.

Do women lag behind men? A matched-sample analysis of the dynamics of gender gaps

Existing research suggests that female-owned firms are not as successful as those owned by men. However, there is a distinct possibility that the performance measures employed in these studies have failed to control for the level of heterogeneity that may be inherent in the firms that were assessed during these studies. This study employed a matched sample approach to determine whether gaps in success, such as survival rate, outcomes, growth, and financial capital injection, between male- and female-owned businesses are eradicated when heterogeneity is controlled for within the models employed. We matched 430 female-owned business with male-owned equivalents that had the same human capital profile in terms of age, level of education, experience, and race; the same working preferences in terms of factors such as number of hours worked per week and whether the business was run from home or an office; and the same industry in terms of high-tech, medium-tech and non-tech. We found that female-owned firms have the same rate of survival as their male-owned counterparts and that the growth rate exhibited by female-owned businesses in terms of factors such as total assets, employment, profit, and sales, is the equivalent of male-owned firms. We did not detect any gender gaps in terms of business performance. Furthermore, the results indicated that, while the firms that are started by women start smaller and stay smaller, they do not lag behind those started by males in terms of business performance. The findings of this research hold particular interest for scholars, researchers, policy makers, investors, and financiers. Above all else, they should offer women who are considering commencing their own venture some confidence that they have the same chance of succeeding as their male counterparts.

Group versus individual risk choices in female workgroups in Ethiopia.

A lottery choice task was conducted to examine the risk attitudes of 352 Ethiopian women who were members of 72 female workgroups in the spices processing business in Addis Ababa. The women were asked to make risk choices on their own, and the same choices together with the other members of their workgroup, as a group decision. Our study is different from earlier research in the field in that it focuses on poor women operating a business in a low-income patriarchal society. The data show younger and more educated women to be more risk-taking in their individual choices than older and less educated women. The group choices were more cautious than the (means of) the individual choices of the members, hence providing evidence of a cautious shift. Groups that were more risk-taking had better business performance in terms of capital gains, hired workers and income earned by the women.

Developing Leadership to Improve Business Performance

It starts from the concept of leadership development combining the three kinds of leadership learning styles. The main part will show the analysis about various executive development programs which can offer optional approaches to different case of companies such as Zendal. In the last part, by analysis the special and practice situation in Zendal, we will stand on the status of Barton to measure the investment of executive development and to evaluate its benefits in terms of business performance in organization. In the end, we will stand on the status of Barton to measure the investment of executive development and to evaluate its benefits in terms of business performance in organization.

The impact of quality management practices on performance: an empirical study

PurposeThe purpose of this paper is to explore the relationship between quality management (QM) and performance, specifically how the infrastructure and core QM practices affect quality and business performance, in Indian manufacturing organizations.Design/methodology/approachIn this study, the empirical data were drawn from 262 manufacturing organizations in India. The research model was tested using the structural equation modeling technique.FindingsThe findings of the empirical study revealed that infrastructure QM practices have a positive effect on core QM practices and indirectly on quality performance, whereas, core QM practices have a positive effect on quality performance. Also, quality performance has a positive effect on business performance.Research limitations/implicationsThis study considered QM from two dimensions (infrastructure and core quality practices), the study further contributes to the understanding of the different roles played by diverse QM dimensions in determining business performance in terms of increased return on investment, shareholder and stakeholder value.Practical implicationsThe study showed that infrastructure quality practices support the application of core quality practices. Therefore, managers must develop and maintain their organization’s quality system and sufficient resources need to be allocated to both types of practices in order to achieve the superior business performance.Originality/valueThis study considers both total quality management and Six Sigma practices for defining a new set of infrastructure and core QM practices in Indian manufacturing organizations.

Dynamic Weighted Comprehensive Assessment Model of the Advantages of Financial Holding Companies

At the post-crisis era, financial holding company is still an inevitable trend of the development of both domestic and foreign financial industry. Researches on the six advantages of Financial Holding Companies have become a hot academic and industry issue. In this paper, we create the dynamic weighting comprehensive evaluation model by centralizing the first five advantages together into the last one, economies of scope; compare the advantages of financial holding companies on business performance and risk-control over traditional banks. Model results show that financial holding company outstrips traditional banks in terms of business performance, risk control ability.

Measuring business performance in a SCN using Six Sigma methodology - a case study

The purpose of this study is to propose a methodology based upon Six Sigma to improve the business performance in terms of: 1) perfect order fulfilment (POF); 2) quality level (QL) in a supply chain network (SCN) encompassing various entities such as suppliers, manufacturer, warehouse, distributors, retailers etc. POF is measured in terms of: 1) no of orders delivered in full; 2) delivery on customer commits date; 3) accurate documentation; 4) perfect condition of the product and QL is measured in terms of: 1) supplier satisfaction index; 2) production performance index; 3) warehousing performance index; 4) customer satisfaction index. From the results, it is observed that with the application of the DMAIC methodology in a SCN helps to improve POF and QL. The imperfect condition of POF in network has been reduced to 1.03 from 11.75 orders respectively and on the quality front an improvement of about 53% in DPMO level.

Measuring business performance in a SCN using Six Sigma methodology - a case study

The purpose of this study is to propose a methodology based upon Six Sigma to improve the business performance in terms of: 1) perfect order fulfilment (POF); 2) quality level (QL) in a supply chain network (SCN) encompassing various entities such as suppliers, manufacturer, warehouse, distributors, retailers etc. POF is measured in terms of: 1) no of orders delivered in full; 2) delivery on customer commits date; 3) accurate documentation; 4) perfect condition of the product and QL is measured in terms of: 1) supplier satisfaction index; 2) production performance index; 3) warehousing performance index; 4) customer satisfaction index. From the results, it is observed that with the application of the DMAIC methodology in a SCN helps to improve POF and QL. The imperfect condition of POF in network has been reduced to 1.03 from 11.75 orders respectively and on the quality front an improvement of about 53% in DPMO level.