Improve Business Performance Research Articles

The Role of Dynamic Digipreneur Capabilities in Mediating The Relationship Between Digital Transformation and Competitive Advantage in Improving Business Performance

This research aims to investigate the relationship between digital transformation, dynamic digital entrepreneur capabilities, competitive advantage, and business performance in small and medium enterprises (IKM). The first hypothesis (H1) proposes that digital transformation has a positive effect on competitive advantage, referring to Porter's (2001) view on the role of the internet in creating competitive advantage through partnerships and business digitalization. The second hypothesis (H2) states that digital transformation influences dynamic digipreneur capabilities through increasing knowledge sharing and digital capabilities. The third (H3) and fourth (H4) hypotheses claim that entrepreneurial-oriented dynamic digital entrepreneur capabilities have a positive impact on the competitive advantage and business performance of SMEs. The fifth hypothesis (H5) confirms that competitive advantage contributes to improving SME business performance through increasing market share, profits, efficiency, reputation and marketing effectiveness. Next, the sixth (H6) and seventh (H7) hypotheses try to explore the role of mediation, with H6 proposing that dynamic digipreneur capabilities can mediate the relationship between digital transformation and competitive advantage, and H7 claiming that competitive advantage can mediate the relationship between digital transformation and SME business performance . Finally, the eighth (H8) and ninth (H9) hypotheses suggest a dual mediating role, with H8 proposing that competitive advantage can act as a mediator between dynamic digipreneur capabilities and SMI business performance, while H9 proposes that digital transformation can influence SMI business performance through digipreneur capabilities dynamic and competitive advantage as a mediator.

The Effect of Digital Capability and Digital Literacy on Business Performance With Employee Innovation as a Mediating Variable at PT Pegadaian

The purpose of this research was to determine the effect of digital capability and digital literacy on PT Pegadaian's micro employees on business performance both directly and through employee innovation. PT Pegadaian has a mission to be able to provide service excellence with a customer focus through simpler and digital business processes to be able to continue to compete with competitors so as to improve the company's business performance. One of the efforts that can be made to achieve this mission is that PT Pegadaian employees are required to have innovation and be supported by digital capability and digital literacy. The research is a quantitative research with convenience sampling method and data analysis using Smart PLS. The results of the analysis in show that digital capability & digital literacy do not have a direct role in improving business performance. Digital capability & digital literacy must take advantage of employee innovation to improve business performance.

From traditional advertising to digital marketing: exploring electronic word of mouth through a theoretical lens in the hospitality and tourism industry

Purpose Considering the transition of communicational channels from physical to digital spaces, this study aims to provide a theoretical foundation for understanding engagement in electronic word of mouth (eWoM) among managers and customers in the hospitality and tourism industry. Design/methodology/approach This study uses the four aggregate dimensions, namely, performance expectancy, efforts expectancy, social influence and facilitations condition. Further, this paper uses the 14 second-order themes of the Unified Theory of Acceptance and Use of Technology with a data set that represents elements that can trigger eWoM, both from managers’ and customers’ perspectives. The process of data structuration follows thematic analysis and axial coding techniques. Findings The results of this study show that performance expectancy, facilitation conditions, social influence and effort expectancy all trigger positive eWoM generation in the hospitality and tourism industry indicating customers’ and managers’ perspectives. Originality/value This novel study provides a theoretical foundation and novel propositions for future research work on the role of novel antecedents that can trigger eWoM in the hospitality and tourism industry. This paper also provides a benchmark for practitioners and policymakers in their strategic decisions-making towards improving business performance through positive eWoM.

Business intelligence adoption among small apparel retailers in KwaZulu-Natal

Business intelligence (BI) can assist businesses with the analysis of information to make better decisions to improve business performance; however, a lack of research with respect to the adoption of BI tools specifically in the SMME apparel sector has been observed. Developments in information technology (IT) have led to an increase in competitiveness among providers, resulting in a plethora of offerings for customers to choose from. As such, businesses are operating in evolving and complex environments where business intelligence systems (BIS) have become essential. The aim of this study was to establish the factors that influence the adoption of BI by micro-small apparel retailers in KwaZulu-Natal. The study was a cross-sectional survey that sampled 132 apparel business owners who were selected using purposive sampling. A survey questionnaire was used to collect the data. The data was analyzed using the Statistical Package for Social Sciences (SPSS) Version 13.0. This study found that the main inhibitors to the adoption of BI systems among small apparel retailers are cost-related. However, an interesting finding was that although cost had a negative relationship to adoption in the results, most of the respondents still indicated that they were able to make financial plans to adopt BI. The study recommends that small apparel business owners prioritize the adoption of BI as a tool for business operations. The adoption of such tools would have a net positive effect on the operations of such businesses.

Mobile Money Services and the Income-Earning of Women Second-hand Cloth Entrepreneurs in Dodoma City

The diffusion of mobile money technology has changed the financial landscape across countries in Sub–Saharan Africa, including Tanzania. Women entrepreneurs can use mobile money services to improve business performance by increasing income earning. The study adopted a capability approach to investigate the effect of mobile money services on the income-earning of women’s second-hand cloth entrepreneurs in Dodoma City. Triangulation mixed method was used to collect both qualitative and quantitative data from Sabasaba and Machinga complexes as big market centers. The research surveyed a total of 50 women second-hand cloth entrepreneurs and interviewed 15 key informants. The quantitative data were analyzed by using both descriptive and inferential statistics with the aid of SPSS while qualitative data used content analysis. The result revealed a significant relationship between mobile money saving and the income-earning of women second-hand cloth entrepreneurs. The findings further show that entrepreneurs use informal help groups for borrowing and bank services transactions as coping strategies for solving the challenges of using mobile money services for income earning. The study recommends the collaboration between regulators, entrepreneurs, and private stakeholders to solve challenges that hinder business efforts of increasing income by using mobile money services.

The effect of corporate social responsibility on firm performance: Evidence from Vietnam

The vitality of corporate social responsibility (CSR) toward sustainability has been rising rapidly in business activities. Good CSR practices are one of the most critical instruments to satisfy stakeholders’ interests and improve business performance. This study explores the nexus between economic, social, and environmental dimensions of CSR and firm performance based on a balanced scorecard. The sample includes 336 Vietnamese enterprises, excluding financial firms. The survey was conducted from March to June 2021. The empirical results of the partial least squares structural equation modeling (PLS-SEM) demonstrate that CSR significantly affects company performance. The economic dimensions of CSR have the strongest impact on financial performance (p < 0.01; t > 2.57; sample mean is 0.362). However, the environmental dimensions of CSR have not been found to influence customer performance. This study also finds that the three dimensions of CSR positively impact learning and growth, which lead to higher internal business processes and then better customer performance, eventually positively influencing profitable results. Consequently, the firm’s leaders should have strategies for effective CSR implementation to increase financial performance and achieve sustainable development goals. Furthermore, the government and other organizations should actively improve legal policies and regulations related to CSR in order to ensure organizational and national sustainability. AcknowledgmentThis study is funded by Funds for Science and Technology Development of the University of Danang under project number B2020-DN07-08.

RECORD KEEPING IN FOOTWEAR PRODUCTION, CHALLENGES AND PROSPECTS: A CASE STUDY OF JAMES Y. SHOEMAKING, NGAZA’S SHOEMAKING, IT WASN’T ME SHOEMAKING COMPANY

Many shoe producers views bookkeeping as a distraction to businesses and time consuming from materials accusations, to shoes productions, to marketing and sales, booking keeping is very important. Book keeping could be used to enhance and improve business performance and used to generate high profit margins. Book keeping happens to be one of the backward-office-tasks that must be done. Recording keeping promotes profitability, encourages businesses to be well organized and structured resulting in modern innovations for better services and more quality. A huge part of a business success is taking advantage of limited of limited time to maximize profit.. Originally, shoes were made one at a time by hand, often by groups of shoemakers or cobblers whose many or almost 80-90% has no skills of record keeping especially in Nigeria and 50-60% are not willing to learn the skills. Working with James Y. Shoemaking Company, Ngaza’s shoemaking company and it wasn’t me shoemaking company are clear indicators of such examples despite their educational background or level of exposure in business yet find difficult on keeping shoe production records.. Recording keeping is so essential for decision making which is necessary for the business growth, expansion and collaboration purpose.

Analysis of Improving Business Performance in the Creative Industry Through Management of Human Capital, Social Capital, and Innovation Capability in the Era of Society 5.0

Analysis of Improving Business Performance in the Creative Industry Through Management of Human Capital, Social Capital, and Innovation Capability in the Era of Society 5.0

Toward organizational integrity measurement: Developing a theoretical model of organizational integrity

AbstractOrganizational integrity is a key concept with and through which a company can assume its responsibility for ethical and societal issues. It is a basic premise for sustainable corporate success, as ethical risks ultimately become economic risks for a company. Recent research shows the potential of integrity‐based governance models to reduce corporate risks and to improve business performance. However, companies are not yet able to assess nor evaluate their level of organizational integrity in a sound and systematic way. We aim to develop a theoretical model as a basis for the measurement of organizational integrity by conceptualizing the construct and sizing the theoretical model's scope. We suggest that the theoretical model follows a holistic approach and involves three types of dimensions: prerequisite dimensions, independent dimensions, and dependent dimensions. The organizational integrity triad—consisting of active commitments to self‐imposed norms and principles, their transparent institutionalization into corporate processes and structures, and their implementation into action—plays a key role in this context.

Online Marketing and Packaging Innovation to Increase Purchase Intention in MSMEs “GIG’S BATIK” Yogyakarta

The community service program was carried out at MSMEs Gig's Batik in Yogyakarta. The purpose of this activity is to increase consumer buying interest in Gig's Batik so that it will have an impact on improving business performance. Methods of implementing activities through training and counseling. The results of community service are increased knowledge and skills of partners in developing promotional content through social media (Instagram and TikTOK), increased consumer interest in Gig's Batik products as indicated by the increased number of followers on social media, and increased consumer demand to package batik products in packaging. innovations produced during community service activities.

기업의 회계정보와 경영성과의 관계

[Purpose]The use of accounting information is important to improve performance through effective management strategies. Therefore, this study aims to identify the factors influencing the improvement of business performance by applying the technology acceptance model in the relationship between the characteristics of accounting information and business performance of a company.
 [Methodology]Data were collected through a structured questionnaire with accounting information characteristics, business performance, and information acceptance intention as the main variables. The collected data were statistically analyzed using AMOS25 and SPSS25.
 [Findings]Some of the hypotheses on the relationship between accounting information characteristics, information acceptance intention, and management performance showed a positive (＋) influence relationship.
 [Implications]It provides meaningful discussion points through the results that the usefulness and ease of accounting information must be secured in order to improve management performance.

Concept of Integration between Social Media and Customer Relationship Management: Impact on business performance and growth

Companies that successfully integrate Social Media (SocMed) as a tool for their Customer Relationship Management (CRM) will create a synergy that will further enhance business performance and growth. Unfortunately, not many SMEs realize this potential and because of that Social Media adoption for CRM and other purposes among SMEs is still very low. This study aims to develop a research framework of Integration between Social Media utilizations and Customer Relationship Management practices on business performance and growth. The findings will help to formulate strategies on how to further enhance the use of SocMed and CRM to improve business performance and growth.

DRIVING SUPPLY CHAIN FINANCE ADOPTION: EXPLORING THE INTERPLAY OF INNOVATION CAPABILITIES AND MARKET RESPONSE

The potential for enhanced performance within the textile and apparel sector has the capacity to bolster the competitiveness of Indonesia's industry. This study examines the impact of innovation capability and market responsiveness on the adoption of supply chain financing through supply chain integration in the textile and apparel manufacturing sector in Indonesia. A sample of one hundred thirty-five managers from textile and apparel manufacturing companies was selected using random sampling methodology. Subsequently, the collected data was subjected to analysis using SmartPLS 3.0 software. The empirical findings suggest a positive relationship between the ability to innovate and the ability to respond to market dynamics, and the likelihood of adopting supply chain financing. The research findings has the capability to provide significant insights to managers operating within the textile and apparel manufacturing industry in Indonesia, so helping them to improve business performance and strengthen their competitive advantage.

The Role of Behavioral Finance in Formal Debt Decisions Study of Micro Small Medium Enterprises (MSMEs) Semarang

This research is to examine behavioral finance and its effect on formal debt decisions to improve business performance in micro, small, and medium enterprises in Semarang. Many studies have been conducted related to behavioral finance, where overconfidence, the illusion of control, and availability will influence formal debt decisions. The characteristics of MSMEs in making debt decisions are strongly influenced by behavioral finance. The analytical method used is quantitative with Smart PLS. The results of the analysis of overconfidence have no significant effect on formal debt decision-making, the illusion of control and availability have a positive and significant effect on formal debt decisions, and formal debt decisions have a positive and significant effect on business performance.

Integrated performance measurement system for Slovak heating industry: A balanced scorecard approach

The prerequisite for businesses’ success, competitiveness, and non-bankruptcy is their performance. An effective performance measurement system is a suitable tool for measuring and improving business performance. The development in performance measures moved from financial measures focused on company profitability to measurement systems combining different methods, approaches, and tools. The paper aims to identify key performance indicators for Slovak heating companies based on the developed integrated performance measurement system. The analysis sampled 292 Slovak companies within SK NACE 35 (heating industry). The performance measurement system was built on balanced scorecard principles, while the least absolute shrinkage and selection operator (Lasso regression) method was used to select financial indicators. Based on the combination of the above methods, a performance measurement system framework for the analyzed sample of businesses was created. The results show that when managing performance, the analyzed businesses should focus on the following financial performance indicators: Receivables turnover ratio, Return on equity, Return on costs, Total debt to total assets, Material intensity, Labor to revenue ratio, Netto cash flow to assets, Net working capital to total assets, and Short-term liabilities to assets. When building performance measurement system based on balanced scorecard principles, financial indicators were supplemented by non-financial ones. In addition to the original balanced scorecard principles, the performance measurement system was extended by environmental constituents. Also, the paper’s deliverable combines Lasso regression and balanced scorecard principles in order to select key performance indices. AcknowledgmentThis paper is prepared within the grant scheme VEGA No. 1/0741/20 (the application of variant methods in detecting symptoms of possible bankruptcy of Slovak businesses in order to ensure their sustainable development).

Islamic Finance Practices in Micro, Small, and Medium Enterprises in Indonesia: A Systematic Literature Review

This study analyzes Islamic finance practices in micro, small, and medium enterprises (MSMEs) in Indonesia from an Islamic economics perspective. This study employed a systematic literature review method following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). The main data source was written material that analyzed the impact of Islamic finance practices on MSMEs in Indonesia. The findings demonstrate that Islamic finance practices positively influence the growth of MSMEs in Indonesia. This study indicates that Islamic finance practices have substantial potential for enhancing the well-being of MSMEs in the country. Noteworthy growth factors for MSMEs encompass Islamic business and economic ethics, innovation, and ethical and moral considerations. Islamic finance practices are a promising option for Indonesian MSMEs to enhance their business growth. Therefore, adopting Islamic finance practices can contribute to improving business performance and fostering MSMEs' growth. Future research may involve empirical studies to gain a more comprehensive understanding of Islamic finance practices in Indonesian MSMEs.

Stakeholder Management to Improve Business Performance of "Pekarangan Pangan Lestari (P2L)" Programs

This study aims to examine the influence of the community on the business performance of P2L program actors and to examine the role of universities and government support as moderators in this relationship. This research is an explanatory research with a quantitative approach. The sample in this study were P2L program actors in Malang Regency. The data collection method used a survey mode by sending questionnaires online through the P2L group member community and collected as many as 62 respondents from 30 members of the P2L group. Data analysis used the SEM-PLS method using the SmarPLS4 program. The research findings show that the community has a significant effect on the business performance of P2L program actors. Universities and government support do not moderate the relationship, instead government support has a direct impact on improving the business performance of P2L program actors. These findings also show that the stakeholders of the P2L program have a very important role, so they must be managed in such a way as to have a bigger and wider impact on the sustainability of the P2L program.

Unleashing corporate potential: the interplay of intellectual capital, knowledge management, and environmental compliance in enhancing innovation and performance

PurposeThis paper aims to explore how the three components of intellectual capital (IC) (human, structural and relational) are related to corporate innovation and how effective knowledge management can improve business performance, innovation and environmental compliance. Additionally, the study investigates the influence of environmental compliance on overall business performance.Design/methodology/approachThe organizational resource-based view was used to develop a theoretical model and accompanying hypotheses. A survey design approach was used to collect data and evaluate the model. The predicted relationships were tested by structural equation modeling using data acquired from members of management teams in the Vietnamese manufacturing sector.FindingsThe three components of IC have significant positive effects on business performance. In addition, corporate innovation, knowledge management success (KMS) and environmental compliance all significantly increase business performance. Moreover, KMS indirectly enhances business performance through innovation and environmental compliance.Research limitations/implicationsThis study provides useful insights into knowledge management, innovation and environmental compliance for administrators, practitioners and scholars. The results support practical advice for how firms can integrate KMS strategies into their operations, improve environmental compliance and increase business success.Originality/valueThe links between IC, knowledge management, innovation and environmental compliance are of ongoing interest to organizational scholars. However, empirical research on the relationships of these factors with business performance has been limited. This study investigates these links and offers factual evidence for them.

The Influence Of The Development Of Artificial Intelligence Technology In The Industrial Field

Artificial Intelligence (AI) has become a significant development of information and communication technology in the last ten years. However, its implementation in Indonesia is still relatively low due to constraints on worker skills and insufficient infrastructure investment. Nonetheless, AI has the potential to improve business performance, such as in the use of cloud computing. The application of AI in the industry requires changes and adjustments to technological developments. The use of AI is significantly affecting various sectors and people's lifestyles, and governments have an important role to play in providing technology-based services. The purpose of this study is to examine the influence of AI in the industrial sector, understand its development in Indonesia, and analyze the positive and negative impacts of using AI in the future. This study uses a descriptive method combined with qualitative content analysis techniques and field reviews. The descriptive method is a research method that aims to obtain an objective picture of the situation. Thus, the implementation of AI in Indonesia still needs to be improved by overcoming skills and investment constraints. Governments should play an active role in supporting the development of AI in the industry while considering its positive and negative impacts in the future

IT-related resources, digital marketing capabilities and business performance: moderating effects of digital orientation and technological turbulence

PurposeThis research intends to develop a conceptual framework investigating how IT-related resources, namely IT advancement (ITAD) and IT alignment (ITAG), utilization relates to digital marketing capabilities (DMCs) development, which in turn improves business performance (BP), as well as how digital orientation (DO) and technological turbulence (TT) moderate these effects.Design/methodology/approachThis study employs an online email-based survey technique to collect primary cross-sectional data from 388 small and medium-sized enterprises operating in India. Moderated hierarchical regression was used to validate the hypothesized relationships.FindingsITAD and ITAG are significant drivers of DMCs, and these capabilities positively influence BP. Moreover, DO strengthens the positive effect of ITAD and ITAG on DMCs, with ITAD having a higher impact than ITAG. Similarly, DMCs have a greater positive effect on BP in an environment with high TT.Originality/valueDespite increased interest in the information technology resources required for the development of DMCs, less attention has been paid to the relationship between ITAD and ITAG resources and DMCs. In addition, few researchers investigate the moderating influence of DO on the relationship between IT-related resources and DMCs, as well as TT on the association between DMCs and BP.