Business Hours Research Articles

Online futures

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Ghana’s SMEs are integral to its economic success, and they are now starting to utilize the growing internet connectivity of the country to boost economic performance and gain competitive advantage. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Green futures

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Green information technology, alongside other green solutions and innovation, are causing a rift in the global markets which will see those who uptake this approach ultimately gaining a significant economic advantage. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Service quality and loyalty in small wineries

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The study finds that wine involvement moderates the impact of winery service quality on customer loyalty. Originality/value The briefing saves busy executives, strategists, and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Experience experts

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Designing experiences for lifestyle communities is the new big focus for parts of the hospitality industry. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Expanding access to addictions care: Implementation of a 24-hour healthcare provider support line in British Columbia, Canada

BackgroundMorbidity and mortality related to substance use have risen to catastrophic levels in North America, and treatment services are often difficult to access. In response, the province of British Columbia (BC), Canada, launched a province-wide addiction medicine support phone line that offers clinicians immediate access to phone consultation with an addictions medicine expert. The service operates 24/7 is accessible to any clinician in the province seeking assistance with an addiction-related question. We describe an evaluation of the reach and perceived impact of the service over its first two years.MethodsThe 24/7 Addiction Medicine Clinician Support Line was evaluated prospectively from June 2020 to April 2022. All provider-to-provider encounters were included. Data was collected from two primary sources: health provider demographic information collected at the time of consultation, and optional clinician surveys conducted after the consultation was complete. Descriptive data are presented as numerical values and percentages.ResultsOver the 22-month evaluation period, 1,279 consultations were requested by 631 distinct care providers across British Columbia. The service averaged 15 calls per week across the province, and 51.5% of calls were made outside of business hours. Physicians made the majority of calls to the service (n = 865, 67.6%), followed by nurse practitioners (n = 162, 12.7%). Among those who completed a follow-up survey (n = 258 calls, 20.2% total calls), 81.8% (n = 211) were “very” or “extremely” satisfied with the consultation. Of these respondents, 65.5% (n = 169) reported that the consultation led to the provision of better care for their patient, with 58.1% (n = 150) initiating a new prescription and 22.1% (n = 57) reporting expedited treatment for their patient. The consultation area of focus was most commonly opioid use (n = 417; 59.6%), followed by polysubstance use (n = 98; 14.0%).ConclusionsThe impact of the 24/7 Addiction Clinician Support Line was widespread, and the service increased accessibility to evidence-based addictions treatment across a range of care settings. Clinicians expressed a high degree of satisfaction with the service. To our knowledge, this province-wide program is the first of its kind in North America, offering a scalable and adaptable model to support access to evidence-based addictions care in under-resourced settings.

Greenwashing and its potential to damage

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Organizations must guard against the likely damaging consequences of greenwashing. This can be achieved through commitment to activities and practices that genuinely aid environmental welfare. In turn, it helps ensure alignment between firm and employee values to strengthen job satisfaction, affective commitment and the likelihood of employee engagement in extra-role activities for the environment. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Utilizing innovative capabilities for digital advantage

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Competitive advantage against larger chain retailers, which have increased access to resources, can be sustained by adopting adaptive, absorptive and innovative capabilities in addition to perceiving the opportunity and potential of digitization through intimate customer relations. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Interconnectivity and customer satisfaction

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Firms operating in a business-to-business-to-customer (B2B2C) context can utilize relevant Internet-of-Things (IoT) capabilities to facilitate connectivity between different stakeholders and to build a portfolio of complementary unique resources. Through emphasis on capabilities with most capacity to enhance customer satisfaction, such companies can hope for a positive impact on this performance metric. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Adoption and Utilization of Telemedicine and Digital Health Services among Older Adults in Israel

Abstract Background As the population ages and the prevalence of long-term diseases rises, telecare is being used increasingly frequently to aid elderly people. Aims We aimed to explore the usage and adoption of 3 types of telehealth services among the senior population in Israel- prior, during, and after the COVID-19 pandemic rise in Israel. Methods We explored the usage characteristics of older adults (age 65 and above) belonging to ‘Clalit’, in the use of three types of telehealth services: digital services for administrative tasks, synchronous ‘online visits’ with the patient’s personal physician during clinic business hours, and ‘afterhours’ consultations during evenings, nights, and weekends. The data was collected and analyzed throughout three distinct time periods in Israel: before the COVID-19 pandemic, during the onset of the COVID-19 pandemic and following the COVID-19 ‘peak’. Results Data of 618850 patients who met the inclusion criteria was extracted. Telehealth services utilized for administrative purposes were the most popular. The older population significantly increased their use of all types of telehealth services during the COVID-19 period, and in the majority of types, this usage decreased after the COVID-19 peak, but to a level that was higher than the baseline level prior to the COVID-19 period. Prior to the COVID-19 period, 23.1% of the study population used ‘online visits’, and 2.2% used ‘afterhours’ consultations, at least once. The percentage of usage for these services increased during the COVID-19 period to 59.2% and 5.0%, and then decreased during the third period to 39.5% and 2.4%, respectively (P < 0.001). Multiple patient variables have been found to be associated with the use of the different telehealth services, in each time-period. Conclusions The senior population uses telehealth services, and can increase their consumption, when they are needed. Suitable and straightforward telehealth solutions tailored for this population should be created. Key messages • The senior population uses telehealth services, and can increase their consumption, when they are needed. • Suitable and straightforward telehealth solutions tailored for this population should be created.

BTM models driving success

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Utilizing a BTM model can significantly assist with enacting new technologies and methods of operation within a firm, analyzing real-world impacts without actually placing it in the real world. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Infection risk factor measurement based on spatial and temporal distribution of COVID-19 nucleic acid test sites: an example from Shenzhen.

COVID-19 has profoundly impacted global daily life, emphasizing the need for effective virus suppression strategies. In response, China has established numerous nucleic acid testing sites to facilitate rapid testing and curb outbreaks. However, these sites often experience congestion, increasing transmission risks and reducing testing efficiency. This study focuses on the spatial-temporal analysis of testing site distribution and associated infection risks in Shenzhen, China. Data from all Shenzhen testing sites were analyzed for the week of October 24-30, 2022, noting the percentage of busy hours per site and incorporating a population size factor by district to assess regional infection risks. Findings indicate three daily peak testing times-primarily in the evening-with the highest risk of transmission in Longgang District, followed by Yantian and Luohu, and the lowest in Futian. The risk coefficient varied from 0.040 to 0.349, with most areas showing stable risk levels between 0.06 and 0.20. This research underlines the necessity for policymakers to alleviate congestion at testing sites and suggests increasing site availability in Longgang District to mitigate COVID-19 spread, offering methodological guidance for managing infection risks in other major Chinese cities.

The Experiences and Views of Employees on Hybrid Ways of Working

The contemporary post-COVID-19 corporate environment of instant response and hybrid work settings motivates employees to learn to adjust their expectations. This new corporate working model incorporates flex locations and flex schedules by working at home 1–2 days per week and staying connected for non-urgent requests, even outside business hours. This work setting empowers employees to prioritize work accordingly and to accommodate the fluid schedules of their coworkers. As a result, this new hybrid workplace requires leaders and their teams to face new challenges in terms of communication, coordination, and team connection to remain effective. This research examines the experiences of employees in an SME that applied a hybrid work policy following the post-pandemic crisis, bringing additional complexity to their modern work system. This study investigates employees’ views on the changing work environment as important evidence for HR management to incorporate into future organizational practices. To understand the various principles at play and provide more granular results, this paper includes a business case study (N = 25) where semi-structured interviews were used to identify the views and concerns of employees regarding hybrid work settings. The scope of this case study was to collect empirical data regarding this new agile way of working while understanding participant thinking. The findings suggest that while there are clear benefits in terms of efficiency and flexibility in hybrid work settings, there are also challenges related to social interactions and non-verbal clues. This study enhances conceptual and empirical understanding and supports contemporary research on the future of work.

Acquisition of Prehospital Stroke Severity Scale is associated with shorter door-to-puncture times in patients with prehospital notifications transported directly to a thrombectomy center

BackgroundWe sought to identify systemic factors influencing door-to-puncture times (DTP) among patients with pre-arrival notifications presenting directly to a comprehensive stroke center (CSC) and undergoing emergent mechanical thrombectomy (MT).MethodsIn this...

Emergency Department Use Following Self-Harm and Suicide Ideation: An Analysis of the Influence of Cultural and/or Linguistic Diversity Using Data From the Self-Harm Monitoring System for Victoria (2012-2019).

Self-harm and suicide ideation are global health concerns, significantly impacting culturally and linguistically diverse (CALD) populations. Emergency departments (EDs) play a role in intervening following such presentations, yet there is limited research focusing on the CALD population's use of these services in Australia. This study aimed to explore patterns in ED use for self-harm and suicide ideation, comparing CALD and non-CALD persons in terms of service use, presentation themes and likelihood of repeat presentations. This was a cross-sectional analysis of data from presentations for self-harm and suicide ideation to the ED of a major metropolitan hospital in Victoria, Australia, from 2012 to 2019. The study used thematic analysis of triage notes, recurrent event analysis and logistic and linear regressions to compare CALD and non-CALD presentations. CALD presentations comprised 1.3% (n = 202) of the total (n = 15 606). CALD presentations were more likely to occur during business hours, less likely to be triaged as urgent and more likely to result in ward admission. Occupation stressors were more common in CALD presentations. A lower likelihood of repeat presentations was observed among CALD persons. The study also highlighted the limitations of current data collection practices in capturing the full spectrum of CALD presentations. This study found variability in the recording of CALD status, warranting further investigation into how data collection in EDs may be improved. Increased ward admission rate and lower likelihood of repeat presentation by CALD persons also indicate that further research is required to understand help-seeking and clinical decision-making in the CALD population.

Protean career orientation: relationship to turnover intentions and moderating roles of current organizational career growth and future organizational career growth

PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsResearchers from China found that the relationship of “protean career orientation” (PCO) to turnover intentions was negative when current organizational career growth (OCG) was high, and it was positive when OCG was low. They also established that future career growth prospects weakened the link between PCO and turnover intentions.Originality/valueThe briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Competency development opportunities and OCB: the fully mediating role of subjective career success

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings In a study of 353 working professionals in Malaysia, researchers found no significant direct link between perceived opportunities for competency development (POCD) and organizational citizenship behaviors (OCBs). But the authors did establish that subjective career success (SCS) fully mediated this effect. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Working Around the Clock: Temporal Distance, Intrafirm Communication, and Time Shifting of the Employee Workday

This paper examines the effects of temporal distance generated by time zone separation on communication in geographically distributed organizations. We build on prior research, which highlights time zone separation as a significant challenge, but argue that employees may time shift—move work-related communication to outside of regular business hours—to counteract temporal distance. We propose a theory in which employees’ tendency to time shift depends on the demands of their tasks and collaborative relationships and individuals’ ability to supply work outside of regular business hours. Analyzing communication-level data from 12,038 employees of a large multinational firm and using cities’ shifts to/from daylight saving time for identification, we find that temporal distance leads to sizable but smaller than expected reductions in volumes of rich, synchronous communication between employees. Consistent with our arguments, increased temporal distance significantly increases time shifting of work-related communication, especially among workers whose jobs are nonroutine and interactions in strong collaborative relationships. We further document that female employees and employees based in countries with stricter legal work hour limits engage in significantly less time-shifted communication. Our study improves understanding of a ubiquitous source of collaboration friction. It also sheds light on a potential source of inequities in workplace outcomes stemming from differences in individuals’ ability to work outside of regular business hours. Supplemental Material: The online appendix is available at https://doi.org/10.1287/orsc.2023.17558 .

Vehicle To Building (V2b) Peak Load Shaving and Tariff Analysis

Abstract Commercial buildings are essentially important energy consumers for national electricity grid provider as it’s owned by businesses owners that directly keep up the national gross domestic product (GDP). Soaring load demand from commercial buildings usually occurs within few hours on peak business hour. Electricity grid infrastructure designed to support maximum demand of the system but underutilize most of the time outside the peak session. Growing number of EV penetration in local market can serve as mobile energy storage for Vehicle to Building (V2B) energy integration thus enable peak load shaving to minimize maximum demand during peak period. This study presents a feasible methodology approach on determining the suitable V2B tariff on several peak load shaving scenarios to provide attractive return to building owner and discounted off-peak tariff to accommodate lower EV owner’s charging cost. By having the combination of attractive V2B and off-peak tariff that benefits both sides, subsequently increase EV penetration for V2B. It may also charm EV markets as it minimizes the total cost of EV ownership and reduce maximum demand from electricity grid. Hence it reduces the transportation CO2 emissions and contribution toward optimization of grid network electrical infrastructure of transmission and distribution systems design with lower maximum design system requirement.

Multi-institutional quality improvement algorithm for home nasogastric tube care for neonates

BackgroundHigh-risk neonates continuing to need enteral nutrition, but otherwise medically ready for discharge home from the NICU, are often offered ongoing hospitalization for nasogastric tube (NGT) feeding, versus discharge after placement of gastrostomy tube. Our group developed an interdisciplinary algorithm to support a third option—discharge home with enteral nutrition via NGT. Our objective was to develop a cross-institutional and interdisciplinary pathway to optimize outcomes for neonates discharged with NGTs. MethodsA program to support home NGT feeding use was created, “Passport Home Program,” based upon feedback from parents, nurses, speech-language pathologists, otolaryngologists, and neonatal intensivists, amongst others, spanning four hospitals across our health system. ResultsStandardized educational materials for caregivers of neonates requiring ongoing NGT feeding on discharge were created and consist of an in-hospital curriculum with specific competency thresholds, including demonstrating NGT replacement and confirmation with pH test strips. A discharge kit, including a QR code for a video reviewing safe techniques for home NGT placement, is distributed, along with support staff contact information. Members of an emergency department were trained in neonatal NGT replacement in case of issues after business hours. Each patient is followed in a dedicated outpatient multi-disciplinary clinic. DiscussionThis is an interdisciplinary and multi-institutional effort to standardize a pathway for neonates discharged home from the NICU with NGTs. This has the potential to lead to earlier discharge, better outcomes for patients and families, as well as lower costs. This best practice algorithm serves as an example pathway applicable across fields of medicine.

Success through flexible HR

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings HR flexibility and a targeted approach to HR investment of resources can bring improved performance to a firm where flexibility and agility are required. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.