Business Focus Research Articles

Climate Change, Business, and Society: Building Relevance in Time and Space

Climate change is one of the most pressing issues facing humanity and has become an area of growing focus in Business & Society. Looking back and reviewing climate change discussion within this journal highlights the importance of time and space in addressing the climate crisis. Looking forward, we extend existing research by theorizing and politicizing the co-implication of time and space through the concept of “space-time.” To illustrate this, we employ the logical structure of “the trace” to advance business and society scholarship on climate change by shifting the focus to a place-bound emphasis on climate impacts and directing scholarship toward climate change’s temporal markers and material effects. By operationalizing “the trace,” we contribute to Business & Society debates in three ways: (a) reimagining complex stakeholder relations, (b) advancing a performative understanding of climate risk, and (c) foregrounding planetary systems and the physical environment.

ANALISIS LINGKUNGAN DALAM PERUMUSAN STRATEGI PEMASARAN

Lulaya Shop is an online shop engaged in fashion business focusing on females. Business competition especially in fashion in Situbondo regency has urged the shop to create an accurate marketing strategy. The objective of this research is to identify the company’s internal and external factors and to obtain a marketing strategy that suits the business’ internal and external factors. The data of this qualitative descriptive research was obtained from interviews with the shop’s oner and two customers, as well as from observations and documentation. In this study, matrices of Internal Factor Evaluation (IFE), External Factor Evaluation (EFE), Strength, Weakness, Opportunities, Threat (SWOT), Internal External (IE), and Quantitative Strategic Planning Matrix (QSPM) were used. Based on the analysis, the most appropriate strategy for Lulaya shop is market penetration. The business can market their product through Shopee, can use Instagram more extensively, promote their products through Instagram Ads, improve their skill in design for better products and more attractive social media feeds, enhance the quality of their products, take partners to reach wider spectrum of customers, sell new products such as kids wears since their market are females who are also mostly mothers who also think about the children’s clothes, and hold discount and member card programs.

A REVIEW ON IN SITU GELLING SYSTEM FOR OPHTHALMIC DRUG DELIVERY

Ophthalmic drug delivery systems are both fascinating and problematic due to the normal physiological properties of the eyes, which restrict ocular product bioavailability. The development of novel ocular dosage forms for current drugs in order to enhance efficacy and bioavailability, as well as patient compliance and convenience, has become a major focus in the pharmaceutical business. Ocular In-situ gelling systems are a novel type of eye drug delivery systems that begin as a solution but rapidly convert into a thick gel when implanted or inserted into an ocular cavity where active pharmaceuticals are continually delivered. This sol-to-gel phase conversion is influenced by a range of variables, including variations in pH, the presence of ions, and temperature fluctuations. Post-transplantation gel is chosen for its viscosity and bio adhesive qualities, which prolongs the gel's presence in the ocular area and also ensures that the medicine is released slowly and continuously, in contrast to typical eye drops and ointments. This article provides an overview of situ gels, their numerous techniques of gelling, the many types of polymers utilized in situ gels, their gel-based methodologies, and the polymeric testing of situ gels. KEYWORDS: Ophthalmic, In situ gel, bioavailability, polymers, novel, sol-to-gel phase

Perumusan Strategi Bisnis pada PT. Integra Kreasitama Solusindo

ABSTRACTThis study aims to analyze the audit results of financial performance, ICT and Digital industries, formulate strategies at the company PT. Integra Kreasitama Solusindo and recommend the results of the strategy formulation process. The research method used is qualitative descriptive analysis with case studies of PT. Integra Kreasitama Solusindo is a company that has a business focus on ICT as a system integrator, technology solution, multimedia digital. The data sources used consist of primary data and secondary data. Financial performance analysis results in the last 3 (three) years for sales achievement with a consistent increase of 200%. Based on the results of the analysis of the ICT and Digital industry, PT. Integra Kreasitama Solusindo in competing in this industry is very high competition within similar companies. In formulating strategy at PT. Integra Kreasitama Solusindo in the calculation of the SWOT analysis shows that the company is in Quadrant I, meaning that it is advisable to carry out a strategy that supports an aggressive growth policy. Recommendations from the results of the strategy formulation of PT. Integra Kreasitama Solusindo from the results of the QSPM matrix, namely market penetration and market development. And the penetration strategy can be done by PT. Integra Kreasitama Solusindo with a focus on existing sites, market development to group/chain companies and expansion to potential cities, especially outside Java, and can provide discounts or product/service bundling and add more advertising or product/service packaging interesting.

Analysis Corporate Entrepreneurship in SOEs at Mining Sector with Private Companies as Comparative Study

Competition between state-owned enterprises (SOEs) and private mining companies are getting bigger and stronger, but state-owned holding companies such as MIND ID have decreased performance due to several factors such as business focus and small business scale. This should be supported by the optimization of resources and the transformation of the competence of each employee to encourage the entrepreneurial spirit. This study was conducted to examine the corporate entrepreneurship culture in three state owned mining companies (PT. ABC, PT. DEF, and PT. GHI) and compared with private mining companies (PT. XYZ, PT. OPS, and PT. RTU). This study uses two methods, Entrepreneurial Orientation Survey (EOS) and Entrepreneurial Leadership Questionnaire (ELQ). EOS is used to measure corporate entrepreneurship culture and ELQ to see entrepreneurial characteristics in expected leadership and actual conditions of its implementation. EOS results show that the corporate entrepreneurship culture of mining SOEs has advantages in Cross-Functionality and Support to New Ideas while private mining companies have significantly higher Speed and Focus dimensions than mining SOEs. The ELQ results show that mining SOEs have the type of leadership in entrepreneurship (Miner type) and the leadership type of private mining companies in Explorer has a higher score than mining SOEs. Mining SOEs are advised to increase the dimensions of corporate entrepreneurship, one of which is by providing scholarships for employees taking magister program and creating a competition program that supports future innovation also the companies should provide training on corporate entrepreneurship.

Spread and conditions of Social Innovation Research in Austria in the field of Social Sciences

This paper scrutinises the spread and the conditions of social innovation research in Austria in social sciences. Although the empirical results are inconclusive, social innovation is definitely not a marginal topic in social sciences in Austria. More than 80% of the responding social scientists deal with social innovation at different levels of intensity. It also seems that social innovation works well for the overall self-representation of the universities. The construct of social entrepreneurship has probably contributed most to anchoring the notion of social innovation in the higher education sector in Austria, especially in teaching. Although some curricula and courses are more confined to traditional business school topics, some transcend the narrow business focus towards sociological and political approaches. The academic embedding of social innovation in Austria, however, is still hampered by structural factors. Our findings show a lack of both tangible and intangible support measures.

Comunicación corporativa durante la pandemia por la COVID-19. Un análisis de las portadas de la prensa económica española durante el 2020 / Corporate communication during the COVID-19 pandemic. An analysis of the front pages of the Spanish business press in 2020

The COVID-19 pandemic that arrived in 2020 has affected the entire media landscape and also corporate communication. This research has analysed the main topics on the front pages of the three Spanish economic newspapers during 2020: Expansión, Cinco Días and El Economista. The evaluation of the main front page topics has made it possible to quantify the extent to which the pandemic has displaced the coverage devoted to corporate communications in organizations. In addition, it has been possible to observe which organizations have successfully spreading their messages and which specific issues have been most related to the pandemic. The results obtained show that the health crisis has absorbed the main topics of the front pages of the economic newspapers, leaving only half of the coverage available for other topics. Within this phenomenon of absorption, the effects on employment had the greatest prominence with a 10% presence in all the headlines analysed. The coverage on unemployment is especially important if it is related to the tourism sector, which was the industry with the highest presence on the front pages (36.6% of all topics categorized as COVID-19). The significant presence of both topics indirectly points to the important weight of tourism in the Spanish economy. However, it is not possible to state that all related topics were negative because there was also coverage focused on economic recovery (4.4%). On the other hand, in the space not occupied by the pandemic, it was observed that the coverage of the Caixabank - Bankia merger was the most important in comparison with the coverage of the rest of the organizations. This business initiative achieved 2.65% of front page topics since the pandemic began, in a scenario that was very limited. In general, mergers and acquisitions was the most important topic in 2020, as the second most covered specific topic was the failed merger between Banc Sabadell and BBVA. Telefonica was also among the companies with the most front-page coverage, although with a greater diversity of topics. The rest of the companies analysed also showed a wide variety of corporate topics as dividend management, cash flow movements and business diversification. It was also noted that the coverage achieved on the front pages maintained a business focus and wasn’t a vehicle for disseminating CSR efforts related to the pandemic. This is a very significant result because much recent literature has argued that during the pandemic, CSR has played an important role in the communication strategies of organizations. However, it seems that these actions have not been enough important to get a prominent position on the front page of Spanish business newspapers. The most important conclusion that can be drawn from this research is that corporate communication by organizations did not disappear during 2020 despite the ravages of the pandemic, but was reduced by 50%. This reduction also shows a very important effect to take into consideration. During the year 2020 organizations had to work much harder to be in the spotlight even though the economic coverage of the analysed media did not completely disappear because of the pandemic.

Comunicación corporativa durante la pandemia Un análisis de las portadas de la prensa económica española durante el 2020 / Corporate communication during the pandemic An analysis of the front pages of the Spanish business press in 2020

La pandemia por la COVID-19 llegada en 2020 ha afectado a todo el panorama mediático y, por tanto, también a la comunicación corporativa. El propósito de esta investigación ha sido analizar los temas principales de portada de los tres diarios económicos españoles durante el 2020 para evaluar si la pandemia ha condicionado la comunicación corporativa de las organizaciones y si procede, en qué medida ha sido. El análisis se ha llevado a cabo aplicando análisis de contenido de las portadas en medios económicos españoles de referencia: quality papers (Alvarado, 2008). Los resultados obtenidos señalan que la crisis sanitaria ha absorbido los temas principales de las portadas de los diarios económicos hasta dejar sólo la mitad de cobertura disponible para otros temas. Dentro de este fenómeno de apropiación los efectos en el empleo tuvieron el mayor protagonismo con un 10% de presencia en todos los titulares analizados. Por otro lado, en el espacio no ocupado por la pandemia se observó que la cobertura sobre la fusión Caixabank – Bankia fue la más relevante en comparación con la cobertura del resto de organizaciones. La conclusión más importante que puede extraerse de esta investigación es que la comunicación corporativa de las organizaciones no desapareció durante el 2020 pese a los estragos de la pandemia aunque sí se redujo en un 50%. Este hallazgo indica que se intensificó la presión para que las organizaciones pudieran trasladar sus mensajes. De la misma forma la cobertura lograda en las portadas mantuvo un enfoque empresarial y no fue un camino para la difusión de los esfuerzos en RSC. Palabras clave: pandemia, COVID-19, comunicación corporativa, portadas, medios económicos, titularesAbstractThe COVID-19 pandemic that arrived in 2020 has affected the entire media landscape and corporate communication. This research has analysed the main topics on the front pages of the three Spanish economic newspapers during 2020: Expansión, Cinco Días and El Economista. The evaluation of the main front page topics has made it possible to quantify the extent to which the pandemic has displaced the coverage devoted to corporate communications in organizations. In addition, it has been possible to observe which organizations have successfully spreading their messages and which specific issues have been most related to the pandemic.The results obtained show that the health crisis has absorbed the main topics of the front pages of the economic newspapers, leaving only half of the coverage available for other topics. Within this phenomenon of absorption, the effects on employment had the greatest prominence with a 10% presence in all the headlines analysed. The coverage on unemployment is especially important if it is related to the tourism sector, which was the industry with the highest presence on the front pages (36.6% of all topics categorized as COVID-19). The significant presence of both topics indirectly points to the important weight of tourism in the Spanish economy. However, it is not possible to state that all related topics were negative because there was also coverage focused on economic recovery (4.4%).On the other hand, in the space not occupied by the pandemic, it was observed that the coverage of the Caixabank - Bankia merger was the most important in comparison with the coverage of the rest of the organizations. This business initiative achieved 2.65% of front-page topics since the pandemic began, in a scenario that was very limited. In general, mergers and acquisitions were the most important topic in 2020, as the second most covered specific topic was the failed merger between Banc Sabadell and BBVA. Telefonica was also among the companies with the most front-page coverage, although with a greater diversity of topics. The rest of the companies analysed also showed a wide variety of corporate topics as dividend management, cash flow movements and business diversification.It was also noted that the coverage achieved on the front pages maintained a business focus and wasn’t a vehicle for disseminating CSR efforts related to the pandemic. This is a very significant result because much recent literature has argued that during the pandemic, CSR has played an important role in the communication strategies of organizations. However, it seems that these actions have not been enough important to get a prominent position on the front page of Spanish business newspapers.The most important conclusion that can be drawn from this research is that corporate communication by organizations did not disappear during 2020 despite the ravages of the pandemic but was reduced by 50%. This reduction also shows a very important effect to take into consideration. During the year 2020 organizations had to work much harder to be in the spotlight even though the economic coverage of the analysed media did not completely disappear because of the pandemic. Keywords: pandemic, COVID-19, corporate communication, front page, business press, headlines

The Characteristic Factors of Digital Branding in Succesful Business of SME Practicioners in Gelam Jaya Village

Interesting issues related to branding always begun by a basic question ‘What is the biggest problem of a new online shop or start up, and how do we overcome it?’ If we observe people whose business focus in product selling, they mostly promote their product by explaining the excellence of their products to the customers, for example the soft material of clothes, the great taste of the food, the comfortable shoes, or efficacious and nutritious medicines. But, if we look closely, whether they convince the customers or not that the products they offer are the best, the tastiest, or the efficacious, the most comfortable, and the best selling in the market, thus we just see all of them as the common part. And there is actually a unique part greatly contributing to them, which is branding. Based on its aims, this research was conducted by using the method of descriptive verification, which is a method aimed at outlining problems related to the questions toward the independent variable. Thus, it is going to support the theories or previous researches related to branding. Data verification was compiled based on report of research used to assess the veracity of theoretical facts in the field, and later it was analyzed to test the research hypothesis conducted. The findings showed that value unit of search engine optimization (SEO) was dominant enough, 0.823, video marketing was 0.769, e-commerce platform was 0.734, user generated conted was 0.718, geofening technology was 0.569, micro influencer was 0.545, and social media marketing was 0.529.

The Influence of Self-Efficacy in Ethical Consideration and Decision-Making Processes

The study explores factors influencing PR practitioners’ ethical consideration in decision-making process. In line with the theoretical approach of self-efficacy, practitioner’s performances emanate from individual self-efficacy aligned with organization culture and objectives. Thus, self-efficacy inspires individual behavior based upon their belief and capacity to execute or perform actions essential to produce expected results. Based on 20 semi-structured interviews with Malaysian PR practitioners, questions were based on a set of collected and collated reviews of the literature as well as guided by responsible advocacy theory and self-efficacy theory to facilitate the interview process. Data from the interviews were transcribed, coded, and thematically analyzed. Findings of the study indicate that organizational interest, goals, and business focus, corporate politics, boss-influenced clients or stakeholder pressure and practitioners’ personal values were influential factors affecting practitioner’s ethical and decision-making dispositions. Further findings showed that the level of discretions practitioners processed in decision-making process is based on a combination of internal factors like organization business focus and external factors like client needs and pressure. Given that practitioners are bounded by organization laws as employees; it is recommended that independent bodies be put in place other than national public relations associations to serve as a regulator over unethical practices and protection of practitioners against corporate powers.

Life cycle management in bakeries: a proposed roadmap towards sustainability.

PurposeSome commercial/industrial sectors have increased their interest in sustainability, in some cases changing their business focus, from a profit-centered approach to a more balanced view, including environmental and social factors. It means that the interest in sustainability is increasing. Life cycle management (LCM) is a methodology/concept that can contribute to this paradigm shift. In this research, the potential application of LCM in the bakery segment was investigated, considering the entire value chain related to the sector (inputs, packaging, suppliers, customers, waste management).MethodsBakeries were visited, in Teresina, Piauí, Brazil, to learn about the products, services, production processes, and the socio-environmental and economic sustainability practices, aiming at identifying bottlenecks and to propose alternatives based on LCM. Besides the field approach, the study was structured based on the literature that brings the concepts and potentialities of applying LCM in various economic/industrial sectors. The PDCA cycle and the SWOT Matrix were also used to assist the implementation of LCM. A roadmap was proposed aiming at the LCM implementation in bakeries.ResultsThe results show that although the sector has some environmentally sustainable practices (waste separation, energy savings, reuse of products, inputs purchased locally), the primary intention is to reduce costs and not to mitigate environmental impacts. Regarding social responsibility, they donate bread to institutions. This is an important attitude, but not the only one for fulfilling the social role within the value chain. They do not consider suppliers that show concern for the environment (certified companies), and both marketing and product labels do not evoke these issues too.Conclusions and recommendationsThus, there is the possibility of implementing LCM in bakeries if there is a concern with sustainable production and consumption. A roadmap for implementing LCM in bakeries was proposed including some steps: mapping the life cycle of products/processes/services associated with the sector; analyzing factors that can influence the actions towards sustainability; disseminating life cycle information to the entire value chain; efficient waste management, including the partnership with recycling companies; and treatment of the collected data and improvement proposal, using management tools such as the PDCA Cycle, the SWOT Matrix, and Environmental, Social and Governance (ESG) aiming at the search for environmental and economic sustainability and social fair alternatives.Supplementary informationThe online version contains supplementary material available at 10.1007/s11367-021-02008-7.

Tourism Value of Crocodilians: The Black Caiman (Melanosuchus niger) as a Case Study

Wildlife tourism, including tourism involving large predators, is a rapidly growing industry that can generate many conservation and economic benefits. Monetary values can be derived for populations of large predators, and even individuals, on the basis of how much money tourists spend to see and interact with these awe-inspiring animals, but valuation studies only exist for a few groups of species. To help fill this gap we quantified the monetary value of crocodilians that are the focus of a wildlife tourism business in South America, the first time such a value has been calculated for crocodilians. We also compared the monetary values we derived with the monetary values of other crocodilians harvested in the hunting and farming industries during the same time period (2009–2014). We found mean minimum and maximum gross values of individual crocodilians per year as part of wildlife tourism were $422.00 USD and $566.67 USD, respectively, both higher than the mean gross value of individual crocodilians per year across hunting and farming industries ($300.29 USD). Individual crocodilians that were recaptured multiple times as part of wildlife tourism activities reached a peak value of $2700.00 USD. Thus, our study demonstrates that wildlife tourism can create substantial monetary incentives for local communities that coexist with crocodilians to work toward conservation goals. We conclude that wildlife tourism focused on crocodilians should be viewed as part of a larger strategy for conserving threatened populations, one that may include partners in the farming and hunting industries as well.

Using Web Text Analytics to Categorize the Business Focus of Innovative Digital Health Companies

1. IntroductionTo identify new business ideas and shape opportunities, the founders of new ventures should systematically scan the market environment and search for new information, associate previously unconnected information, and make judgments about the commercialization potential of their business ideas (Tang et al., 2012). This is especially important in emerging

MILLENNIALS IN THE CREATION OF SOCIAL VALUE OF THE ENTERPRISE

The article emphasizes the creative activity that underlies the concept of "social value", which forms in the course of solving actual social problems. Social responsibility is mainly determined by reducing the negative impact of business on the basis of support and development of innovative projects. An analytical comparison of the categories of "social value" and "social responsibility" with the Sustainable Development Goals revealed a greater correspondence of the concept of "social value" to the sustainable development strategy. A statistical study of data from European countries allowed to draw a conclusion about the increase in social value in consumption, recycling of production resources, the use of renewable energy sources, and the growth of preferences for the development of own business. Based on the conducted research, the article highlights the exceptional role of millennials in updating the issues of social focus of business.

Greenhouse gas emissions caused by global steel industry: the past, the present and the future

Measures aimed at the transition of the global iron and steel industry to carbon neutrality by 2050 or beyond are in the focus of scientific, business, and political circles of many countries. If this target is to be attained, it is important to understand how demand for ferrous metals will be evolving, and when and to what extent the sector can be modernized on the low carbon basis. The paper explores the possibility and conditions for the full-scale decarbonization of the global iron and steel sector, looks into current trends in the production of key products of steel industry and related greenhouse gas emissions; estimates the contributions of all the factors behind these trends in 1900‒2019. By analyzing the relations between the economic growth and ferrous metals consumption as “services‒materials stock‒materials flow‒environment” model, the paper shows that a mechanical extrapolation of the earlier trends to 2050 and beyond may result in erroneous conclusions about the sector’s development perspectives. The factors that will eventually ensure the decoupling, i.e. a dramatic weakening or a complete rupture of the connection between economic growth and steel demand. The paper provides an analysis of the iron and steel sector decarbonization perspectives and estimates the scale and intensity of the forthcoming technological change.

The dark side of entrepreneurial finance through the eyes of Muhammad Yunus

In the early 1980s, Professor Muhammad Yunus noted that banks were not providing finance to poor entrepreneurs in Bangladesh. He pioneered microcredit and this became a catalytic social innovation that spread across the world. In this interview, Muhammad Yunus underlines the importance of engaging schools, students, researchers, and practitioners in taking concrete steps and achieving results that contribute to the fight against the dark side of entrepreneurial finance supported by the current capitalist system. Performance indicators for a social business focus on measuring the increase in the number of people who have received help. For example, they might measure how many people are no longer unemployed or how many have had health difficulties resolved.

The Next-Generation of Processes in Supply Chain: Impact on the Health Care Industry

In recent years, there has been a growing focus on the next-generation of supply chain processes in the health care sector, with a great emphasis on the use of data analytics, automation, radio-frequency identification (RFID) and blockchain technology. Data analytics can be used to identify patterns and optimize decision-making in the operational process flow. Automation can be used to streamline processes, reduce errors and improve efficiency. RFID can be used to track the movement of products through all channels of distribution, providing real-time visibility and traceability. Blockchain can be used to create a secure and immutable record of transactions, providing transparency and trust throughout the supply chain. This article will discuss the adoption of these technologies and techniques, and how they have the potential to revolutionize the health care supply chain, making it more efficient, transparent and secure. It will describe the potential of its positive impact on patient care, by ensuring that patients have access to the right products at the right time, and by reducing the risk of counterfeit and contaminated products. Health care organizations need to invest in these technologies, develop newer business models and focus on transforming their operating processes in order to remain competitive in this rapidly changing landscape. It will also provide an overview of the opportunities associated with the adoption of these technologies. Alongside, it will also discuss the implications of these trends for health care organizations and distribution networks.

Pendampingan Peningkatan Kapasitas Produksi dan Pemasaran melalui Pembentukan Ekosistem Wirausaha Berbasis Komunitas untuk Pengembangan Kedai Gumarang

Assistance for empowerment by increasing production and marketing capacity through establishing a community-based business ecosystem is carried out to develop Kedai Gumarang. It has been operating on Sungai Balang, Cupak Tangah Village, Pauh District, Padang City, and West Sumatra Province. Kedai Gumarang is a coffee-based beverage shop that serves the needs of urban youth as a place to interact in various activities while enjoying brewing coffee. The problem experienced by the manager of Kedai Gumarang so far is the production and marketing capacity that must be increased. The solution offered was to increase production and marketing capacity with an improved management approach through business planning based on a business model canvas (BMC) and focusing on establishing a community-based business ecosystem. The entrepreneur ecosystem was formed by bringing together creative entrepreneurs in the city of Padang based on art, books, and cafes as a space for learning and working together. The methods included brainstorming, upgrading entrepreneurial mindsets, formulating BMC, licensing assistance, and periodic monitoring and evaluation.

Knight and day: when theoretical uncertainty gets real

We challenge Knight’s century-old classic model of entrepreneurship by arguing hypotheses that he was wrong not only about the relationship between uncertainty and entrepreneurial performance but also about the core assumption that all relevant parties perceive the same minimum level of uncertainty involved in the focal business problem they confront. We test our three hypotheses on data collected from a recent survey of northeastern US entrepreneurial small business owners regarding their perceptions of the current pandemic and their behaviors and plans in responding to it. As the first paper to test Knight’s logic while strictly conforming to his definition of uncertainty – as more than risky – we find that while Knight’s logic is sound theoretically, it is deeply flawed in reality. We find that non-risk uncertainty has a more complex relationship with entrepreneurship, including significant negative effects mostly ignored by Knight. As well, our results indicate that his premise of the universality of a minimum perceived uncertainty level across potential entrepreneurs is unjustified. The practical implications include a call for policy-makers to help clarify and reduce uncertainties while protecting entrepreneurs from their downsides, or at least not adding to them (as some Covid responses appeared to do).

The Disruptive Effect of Technological Innovation in the Tourist Accommodation Industry

This work focuses on the disruptive effect generated by online tourist accommodation platforms. This technological innovation has brought about changes not only in the tourism industry, but also in the lives of the citizens of host communities. This research analyzes the perception that citizens economically dependent on tourism have the socio-economic impacts linked to the activity of these online platforms. The field work was carried out in Spain in April 2020 by means of a survey in which citizens residing in one of the main tourist cities in the country took part. This analysis has allowed for the construction of four categories of positive impacts and four categories of negative impacts, all linked to disruptive technological innovation in the tourism sector. The most salient impact is related to how citizens economically dependent on tourism assess the changes taking place in the existing business network. This group’s assessment might possibly be the consequence of a shift in the focus of local businesses, which have gone from resident-oriented businesses to tourist-oriented businesses. The most salient impact is related to how citizens economically dependent on tourism assess the changes taking place in the existing business network.