Business Development Services Research Articles

Competitiveness Analysis and Strategies to Improve Small and Medium Enterprises Performance

Global economic dynamics encourage industry to excel and be competitive. This research aims to identify industry characteristics, measure the level of industrial competitiveness; and then provide strategy suggestions to increase industrial competitiveness. The Porter Diamond Model is used in this research to measure the level of competitiveness of the exhaust industry, where there are four indicators of industrial competitiveness, namely factor conditions, demand conditions, company strategy and competitive structure, as well as related and supporting industries. Using qualitative methods, data collection is carried out using questionnaires. The primary data used was taken from exhaust manufacturers in Purbalingga Regency totaling 67 respondents. Strategy recommendations for increasing industrial competitiveness are determined based on urgency-performance analysis. The results of the industrial competitiveness analysis show that condition factors provide the highest contribution to the competitiveness of the exhaust industry compared to other indicators. Urgency-performance analysis shows that 5 out of 10 sub-factors driving competitiveness have underact status. The strategy to increase industrial competitiveness focuses on competitiveness sub-factors with “under act” status. These strategies include: 1) Providing better business development systems and services, 2) Developing business capacity, and 3) Expanding industrial cooperation.

Erialsr makeup artist service business development strategy

Erialsr makeup artist service business development strategy

Scaling up Business Development Services Through Incubation Centers

Micro, small and community based enterprises needed embedded business development services to start, scale up and sustain a business. This study aimed to proposes a conceptual framework to establish a business incubation center to scale up business development services in Nepal. This paper has used qualitative research that includes (i) interaction with stakeholders, (ii) focus group discussion, and (iii) observation. A qualitative content analysis approach was used to analyze the contents of the discussion. Key points and quotes were extracted, synthesized. The study suggests a greater need of sustained business development services and incubation model would provide that specially to micro, small and community based enterprises. establishing business incubation center at local level with joint collaboration between local government, academia, professionals and private sectors can provide a sustainable model.

Evaluation Of Good Corporate Governance PT. Mazda, East Jakarta

Career development in business development strategies and services is useful in the process of improving individual skills in order to achieve a better career. And job satisfaction shows how far individuals feel about the positive or negative aspects of all factors and dimensions of their duties in their work. The purpose of this research is to understand a person's career development in business development strategies, job satisfaction and analyze the influence of business development and services on employee job satisfaction at the East Jakarta PT Mazda office. The method used in this research is qualitative method. Based on the results of the Good Corporate Governance (GCG) evaluation in the PT. Mazda East Jakarta, there are two sections, namely 3 products, 11 services and 7 sales services. Keywords : Good Corporate Governance

Towards a digital twin of a service: a case of communicating cost and control implications of a new after-sales service with an animation

Purpose New service businesses carry opportunities for industrial companies. The different cost management and management control implications of those service businesses deserve attention, which is a widely under-researched area in management accounting and control literature. Digital twins could hold potential in unveiling and supporting those new service business opportunities, as a unique approach of this paper. Thus, the purpose of this paper is to examine the possibility and potential for creating a digital twin of a service, especially to unveil the management accounting and control implications of the digital twin in developing new service businesses. Design/methodology/approach This paper investigates the potential of a digital twin in unveiling cost and control implications of new service businesses by examining the characteristics of a digital twin in the service business development context. The paper use an in-depth interventionist case study, where the designed animations illustrate the possibilities of a digital twin of a service. The animations showing the service process characteristics were first used as a communication tool and eventually those animations were actively used in customer cases for different purposes. This motivated the idea for examining the implications of such animations representing a digital twin of a service. Findings The paper provides empirical insights regarding the potential for developing and using a digital twin of a service for different cost management and management control purposes. The digital twin of a service may include all main details of a new service offering, simulating the functionality of a service, hence making the performance and the implications of the new service concept clear for all the stakeholders. The digital twin of the service enables defining the processes, setting targets and helps communication about the value generation. Thus, they represent a significant toolkit for the management accounting and control function of the manufacturers. Originality/value This paper is among the first attempts to understand the digital twin of the service. The paper is unique in providing financial and control implications of digital twins also in the context of service business development. The in-depth interventionist approach enabled an exceptional exploration process on the subject. The article paves the way toward further research on managing the digital twins of services in the future.

Economic Impact of Plantain Ripening: A Case Study Among Plantain Traders in Accra

ABSTRACT Over 70% of plantain produced in Ghana is traded along the fresh market which is a hotspot for postharvest loss. This study sought to assess the economic impact of plantain ripening among traders in three satellite markets of Accra. Using the interview technique, primary data was obtained from 320 respondents within 3 satellite markets. Ripening was found to increase the market value of plantain whereas over-ripening reduced the market value of plantain. Money to the tune of over two million cedis (one hundred and seventy-four thousand dollars) was lost by weekly plantain retailers and suppliers in the three satellite markets. Poor road network and market environment were the key causes of postharvest of plantain amongst traders in the 3 satellite markets. Two identified solution gaps that can curb the accrued loss along the plantain supply chain include the provision of tailored business development services to plantain traders and the development of marketable food applications of over-ripe plantain that advances the circular economy agenda.

Community participation in enterprise development programmes for poverty reduction and sustainable development in Ghana

ABSTRACT To trickle down poverty in rural areas, development partners and national governments have instituted enterprise development programmes which call for the establishment of some participatory frameworks to enable rural entrepreneurs determine for themselves, the exact Business Development Service (BDS) they desire to bring about economic improvement and social change. In ensuring that the concept of participation is not merely a wish list, the article modified Choguill’s ladder of community participation as a de facto lens to examine whether “participation” really exists in these programmes by drawing on evidence from the Rural Enterprises Programme (REP) in Ghana. Using qualitative in-depth interviews grounded in a single case study design (REP), the study observed that despite the existence of structures that appear to involve entrepreneurs at all stages of the decision-making process, beneficiaries think otherwise. Notwithstanding, some context and power-induced factors were identified to have accounted for these discrepancies.

A systems approach to examine microentrepreneurship development through Stimulus-Organism-Behavior-Consequence (SOBC) theory

PurposeMicrofinance programs across the countries are designed on the self-help and peer pressure model, aim at microentrepreneurship development. Despite of significant studies on microfinance-supported microentrepreneurship (MSM), not a single literature examines it from the systems thinking. In addition to that, the extant literature did not look MSM from the behavioral perspectives. To address the above gaps, the present study aims to examine self-help group (SHG)-based microfinance programs from the systems approach using the Stimulus-Organism-Behavior-Consequence (SOBC) model.Design/methodology/approachInformation gathered from 786 women SHG members from four states of India through a structured interview schedule. Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were conducted to process data. Additional statistical tests were performed to test the reliability and validity.FindingsIt was found that the “positive stimulus” (social intermediation, financial intermediation and business development services) positively impacted; and “negative stimulus” (intermediation accountability, and intermediation assumption) negatively impact, to “motive” (attitude, subjective norms, and perceived control) for micro-entrepreneurship in the SHG-based microfinance. Further, “motive” positively predicted “behavioral intention”; the “behavioral intention” positively determined “consequences” of micro-entrepreneurship. Intermediation as stimuli acted as “input”; the motive and behavioral intention acted as the “process”, and the consequence acted as the “output” in the SHG-based microentrepreneurship system.Originality/valueTo the best of the author's knowledge, this paper is the first one to examine the behavioral systems of microentrepreneurship programs through the Stimulus-Organism-Behavior-Consequence (SOBC) model.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-12-2022-0801

Tailoring business models for small-medium food enterprises in Eastern Africa can drive the commercialization and utilization of vitamin A rich orange-fleshed sweet potato puree

Abstract Orange-fleshed sweet potato (OFSP), a promising crop for alleviating vitamin A deficiency (VAD), can be utilized at home and in commercial food processing as a basic and functional ingredient. The root can be processed into puree that is incorporated in baked and fried products and other products, with a high acceptability rate. When used as a wheat substitute in a bakery, the OFSP puree significantly cuts the production cost. In the last few years and with the intensified promotion of OFSP and OFSP puree products as a sustainable food-based strategy to tackling VAD at the population level, many small-medium food enterprises (SMEs) in the Eastern Africa Region (EAR) have shown great interest in utilizing the OFSP puree in their commercial product lines. However, the OFSP and OFSP puree value chain for commercial usage is still underdeveloped poising raw material supply challenges. In addition, the SMEs are early-stage businesses lacking the capacity and proper business models to propel them to sustainably venture into OFSP processing. As such, there is a need to engage and support SMEs in tailoring business models suitable for their scaling needs along the OFSP value chain to make available in the market, affordable nutrient-dense OFSP-puree products. This article presents the approach that was used to offer tailored Business Development Services (BDS) for selected SMEs in EAR to scale up their capacity to commercialize OFSP puree and puree-based products. The BDS designed and supported six integrated modules: business profile development, business model canvas, understanding the numbers/finances, OFSP value chain analysis, SWOT analysis, and growth plan, to develop and document individual business capacities and aspirations. The SMEs identified numerous opportunities and entry points for OFSP value chain development and expansion through the BDS depending on their business needs.

How to Measure the Entrepreneurial Competences of SME’s Using the Rasch Model?

This study focused on measuring the entrepreneurial competence of MSME actors in the post-pandemic period. A purposive sampling technique was utilized to recruit the respondents. The respondents encompassed perpetrators, owners, and managers of SMEs assisted by the Indonesian Business Development Services Association (ADBSI) given government assistance (N=100). Technically, the Rasch Model was employed to measure Entrepreneurial competency since it is assumed to be the most appropriate model for quantitative data analysis in the field of human sciences. It enables the researchers to produce ordinal data. Tests with Winstep were carried out on entrepreneurial competency data in the pandemic era. They covered: summary statistics, item measures and Wright maps, item (column) fit order, item test (dimensionality), rating (partial–credit) scale test, differential item functional (DIF) test and probability value. The results of the study proved that the applied entrepreneurial competency instrument indicated good persons, Cronbach Alpha, and item reliability. The personal reliability coefficient obtained a value of 0.88. An item of 0.76 revealed good and fairly good. The results of one of the instruments were considered the most essential aspects related to entrepreneurial competencies. The competencies should be possessed by students to face the post-pandemic business competition.

Outpatient Service Business Development in an Effort to Reduce Service Time

Hospital service quality should be developed based on customer needs and satisfaction. Long service time at Bhayangkara Kediri Hospital Outpatient Unit (267,62 ± 136,41 min) becomes a problem for management. The process is an asset for an organization, especially the core process should be well managed. Business process management has been viewed as an effective concept to improve processes continuously. It is an operational research combining document review, stakeholder interview, focused group discussion, quantitative and qualitative process analyze, prioritization, and root cause analysis to give process redesign recommendations. There are five core processes in the outpatient unit, and we focus our research on the dispensing process in pharmacy. Then we made a process model based on evidence and interview-based discovery. The cycle time efficiency of the prescription analysis process was the worst with a value of 0.31. With non-value activities reach to 40% of all activities with the waste are over processing, waiting, and transportation. The selected problem was the disposition of prescriptions to the dispensing unit as waste. Based on the root cause analysis, we suggest two recommendations. For the short-term redesign, we support the use of a basket to transport the prescription embedded in the operational procedures. And for the long-term redesign, we suggest the implementation of electronic prescribing. These redesigns are assumed to reduce waiting time by 2.5 – 16.2 % of service time.

Sistem Layanan Pengembangan Usaha Di Lembaga Penyiaran Publik Radio Republik Indonesia Bukittinggi

This study aims to find out how the service system provided by the Public Broadcasting Institute of Radio Republik Indonesia Bukittinggi in the field of business development and to describe what programs are offered by the Public Broadcasting Institution of Radio Republik Indonesia Bukittinggi to RRI Partners to improve cooperation partners in the business sector. The development of this partnership is carried out in the form of broadcasting and non-broadcast services, by utilizing each of RRI's assets, it is hoped that a mutually beneficial relationship will be reached between RRI and partners.
 This type of research is a type of descriptive research (descriptive research) with a qualitative approach. Descriptive research aims to make (descriptive) systematically, factually, and accurately regarding certain facts, situations, or events. Qualitative methods here emphasize inductive analysis, not deductive analysis. Where inductive analysis is to solve a problem and the data collected is not intended to support or reject hypotheses that have been compiled before the study begins, but abstractions are compiled as specificities that have been collected and grouped together through a process of careful data collection. 
 Based on the results of research in the field, it can be concluded that the Business Development Service System at the Radio Public Broadcasting Institution of the Republic of Indonesia Bukittinggi can be concluded as follows:
 First, the form of service system provided by the Public Broadcasting Institute of Radio Republik Indonesia Bukittinggi in the field of business development is in accordance with the rules and regulations that have been set by the chairman of LPP RRI Bukittinggi number 4 of 2020 concerning job descriptions of LPP RRI Bukittinggi employees.
 Second , the program offered by the Public Broadcasting Agency of Radio Republik Indonesia Bukittinggi to RRI Partners to increase cooperation partners in the business sector is to implement the 6M strategy (Men, Money, Machines, Materials, Method and Market) where each component is improved both from people, funding, equipment, materials, methods (methods) and markets. Programs that have been carried out to partner institutions in collaboration with the government such as: The District Attorney's Office, the Environment Agency, satpol PP BPJS and the Health Office

Financial literacy in Hungarian libraries: Survey-based steps for implementation

In Hungarian libraries, the development of financial literacy (FL) is either not present at all or is very low in intensity. The Hungarian government strategy does not involve libraries in FL development. Based on the dissemination of information and digital literacy, there are numerous good examples worldwide proving that libraries, reaching all of their users, can effectively take part in financial education and, built thereon, business development and business information services. This can increase their social recognition and even supplement their funding. In 2022, for the first time in the country, the authors conducted a survey among Hungarian librarians to assess the current situation, to identify what hinders the expansion of services related to FL, and what tasks should be performed and what innovations should be introduced in libraries. The survey also seeks to define which fields of competence are to be acquired by librarians. It also reveals the forms of external professional cooperation that are necessary to organise library programmes strengthening financial awareness. The results provide valuable information not only for Hungary, but also internationally, since they showcase the challenges that the library system of a former socialist country in Europe faces after three decades of market economy in this current, market- and profit-oriented world.

The Influence of Entrepreneurship Educational Characteristics on Traders' Income Levels and Business Development

This article aims to analyze the influence of entrepreneurship education characteristics on the level of income of traders and business development in the Minangkabau livestock market. The research method uses a quantitative approach with an SEM development model, using AMOS data processing. The research sample is a type A regional livestock market in West Sumatra. The results showed whether between entrepreneurship characteristics to the level of income of traders and business development in the Minangkabau livestock market: a). Entrepreneurship characteristics have a positive effect on the income level of traders, b). Entrepreneurship characteristics do not have a positive effect on business development, c). The income level of traders has a positive effect on business development, and d). The income level of traders has become an influential mediator in the relationship between service entrepreneurship characteristics and business development. Thus, entrepreneurship characteristics generally affect traders' income levels and business development in Minangkabau livestock markets. Keywords: Entrepreneurship Educational Characteristics, Income Level, Business Development

Strategi Pengembangan Bisnis Jasa Layanan Logistik J&T Express Dengan Pendekatan Business Model Canvas (BMC)

This study was aimed to explore the logistics service business strategy of J&T Express using the Business Model Canvas (BMC). The research locus was chosen at J&T Express as an innovative logistics service company. This research was compiled based on a qualitative descriptive method. The time of the study was conducted in April 2022, located in Bogor City and the analytical technique used was Miles and Huberman's qualitative interactive. Based on the use of nine dimensions of BMC, with the possibility of making managerial contributions that are included in tactical and strategic approaches, the J&T Express business model approach is in accordance with BMC. The contribution of this research emphasizes that the canvas business model (BMC) can be used as a role model in a comprehensive logistics service business development strategy.

Developing Business Services Using IBM SPSS Statistics

Developing Business Services. This study examines business development services for entrepreneurs, which should be offered in various phases. Non-financial services and products are defined as business services. “Business services” is a common term used to describe supportive but firm objects and non-productive work. Information technology (IT) is an important supporting service in many businesses, such as shipping and finance. A good business service aligns with the company’s IT assets, employees, and customers’ requirements, supports business goals, and facilitates company profitability. The IT sector provides business documenting the value of infrastructure processes, IT service audit, IT service inventory creation or renewal, and/or delivery to improve communication, including an employee self-service portal. More information about this source text is required for additional translation; please send feedback using the side panels. Business services are a support business but produce a solid product. Information technology (IT) is an important business support service in shipping, procurement, and various businesses like finance. Business development is about promoting development in your company to increase revenue strategies and opportunities through the process of implementation. Pursuing opportunities, identifying new opportunities, and converting more customers, including commercial services, are activities that help businesses but do not provide tangible substance. For example, information technology in shipping, procurement, and various businesses like finance supports these services. To help your business grow, you need to pursue opportunities and develop strategies to increase revenue. This involves conducting extensive market research, raising visibility and awareness, promoting thought leadership, conducting outreach, generating quality leads, providing exemplary customer service, and developing sales content from success stories. SPSS statistics is a data management, advanced analytics, multivariate analytics, business intelligence, and criminal investigation developed by IBM for a statistical software package. A long time, spa Inc. was created by IBM, which purchased it in 2009. The brand name for the most recent versions is IBM SPSS statistics. The Cronbach’s alpha reliability result showed that the overall Cronbach’s alpha value for the model is .490, indicating 50% reliability. From the literature review, the above cronbach’s alpha value of 46% can be considered to analyze the model.

The Role of ICT Business Infrastructure in The Provision of Business Development Services to Tanzanian Small and Medium Enterprises

Purpose: The study intends to investigate the usage of ICT infrastructures in the provision of Business Development Services to SMEs in Tanzania. Specifically, the paper ascertains constraints to accessing ICT Business infrastructures by SMEs and proposes strategies for improving access.
 Design/Methodology/ Approach: The study used a mixed method approach, with purposive and simple random sampling, to recruit 28 entrepreneurs and two officials from TANTRADE and BRELA. To collect data, a Likert scale questionnaire with 32 statements was used, and the data was later analyzed using SPSS, where mean and standard deviation were obtained, as well as Cronbach Alpha for content validity.
 Findings: ICT has increased the value and nature of business operations by SMEs in Tanzania through an increase in the number of customers, increasing sales and reducing costs of operation among others. Also, factors limiting ICT usage have been identified to be, a lack of ICT skills by users, Lack of enough investment in ICT infrastructures by stakeholders and other reasons such as security concerns that entrepreneurs are not sure of their privacy and trust in the internet which was accompanied with high charges of the internet to users.
 Research Limitation: This study primarily focused on SMEs in Dar es Salaam's urban settings, specifically in the Ilala municipal council.
 Practical Implication: Improving SMEs' use of ICT will result in increased sales and profitability, as well as improved entrepreneur livelihoods and contributions to national development.
 Social Implication: The study recommends policy options for improving BDS-related constraints among SMEs, such as improving ICT infrastructure and improving ICT knowledge and skills among users, which will improve local and international business for SMEs.
 Originality / Value/ Novelty: Given that earlier studies on BDS did not offer comprehensive solutions for SMEs to access Business Development Services and Support, this study also contributes to more innovative and inclusive strategies for empowering urban SMEs. Despite the fact that some of these studies are quantitative, others have only focused on officially recognized businesses, leaving the vast majority of SMEs unattended.

Business Development Services and Government Regulations: Prospects and Challenges of Youth-Owned Enterprises in Kigali Rwanda

Small and medium-sized businesses are crucial for creating jobs and reducing poverty, and Rwanda's economic growth. Business development services as a central component of government and non-government initiatives to expand occupation, provide greater income, and give economic stability. However, small and medium enterprises in Rwanda are experiencing poor performance since there was a reduction in SMEs Output from 58% in 2020 to 30% in 2021. Those obstacles can be improved by adopting business development services as an approach. Therefore, the focus of this paper was to examine how business development services affect the performance of youth-owned small and medium enterprises in Kigali City, Rwanda. The Resource-Based View, the Theory of Stage of Development, and Schumpeter’s Theory of Innovation were the main theories. This study used positivism as a research philosophy. An explanatory research design was employed on a sample size of 154 small and medium enterprises selected from the target population of 256 small and medium enterprises in Kigali, Rwanda. The study recommends policy and practice ramifications that can be used to improve business development services on the performance of youth-owned businesses in Rwanda. The study recommends the management of youth-owned enterprises strengthen their networking services, financial services, training services, and marketing services so that small and medium enterprises will be able to learn more and gain vital business potential which will enable them to better manage their businesses and enhance their long-term profitability and performance. Furthermore, the findings also established that government regulations in Rwanda significantly moderate the relationship between business development services and the performance of the business in Kigali city. In particular, the government should review taxes charged by the running of the enterprise and the process of obtaining a license to participate in the business. This will make it possible for young business owners to understand and take advantage of numerous business development services, which will ultimately improve their business performance.

The urban informal sector as a means of livelihood improvement among youth: Evidence from Hawassa city, Ethiopia

The informal sector constitutes a vital part of developing countries’ economy. It serves as a major source of employment and livelihood for the urban poor. However, despite its multifaceted economic contributions in many developing countries, little is known about its contribution. Hence, this study examines the role of the urban informal sector in improving the livelihoods of the participants in Hawassa city, southern Ethiopia, using primary data. A random sample of 182 informal sector participants was selected from eight kebeles using multi-stage sampling techniques. Descriptive statistics and a logistic regression model were used to analyze the data. The descriptive analysis results showed that the majority of the participants (67%) perceived that participating in the informal sector has considerably improved their livelihood. The econometric analysis reveals that informal business operators who earn a higher monthly income, those who save their income, stayed longer in the business, have access to credit and own more working capital, and those who get training opportunities are observed to have better livelihood improvement compared to their comparative group. Given the sector’s role in creating employment opportunities for the burgeoning urban labor force and improving livelihood, informal businesses should not be treated as a hostile group with a marginal role in the economy. Thus, along with designing strategies for the formalization of informal enterprises, facilitating access to finance, training programs, improving the business environment, and provision of business development services prepare youth to navigate the informal sector in the study area, in particular, and Ethiopia, in general.

Aturan Hukum Lembaga Keuangan Mikro Syariah (Bmt Dan Koperasi Syariah) Beserta Akad Akadnya

Law No. 1 of 2013 concerning Microfinance Institutions was born, LKMS in Indonesia are known as Baitul Mal wa Tamwil (BMT) or Sharia Savings and Loans and Financing Cooperatives (KSPPS) which are generally incorporated as cooperatives. Based on sharia principles, cooperatives are legally incorporated under the supervision of the ministry of cooperatives and small and medium enterprises. The existence of this dualism of legal regulations has led to overlapping regulations, supervision and guidance by related agencies, as well as contradictions in the regulations between one another. This legal problem requires a solution through the reformulation of legal regulations relating to Islamic MFIs. Microfinance institutions (MFIs) in Indonesia are currently growing rapidly and have an important role in improving the people's economy. The rapid development of this MFI is because almost 51.2 million units or 99.9% of business actors in the Indonesian economy are dominated by micro and small business units (Ali sakti: 2013). MFIs can be said to be one of the important pillars in the financial intermediation process needed by small and medium-sized communities for consumption and production as well as storing their business results. In Indonesia, MFIs are regulated in Law no. 1 of 2013 concerning Microfinance Institutions. According to Article 1 (1) of Law no. 1 of 2013 concerning Microfinance Institutions, what is meant by MFIs are: financial institutions specifically established to provide business development services and community empowerment, either through loans or financing in micro-scale businesses to members and the public, managing deposits, as well as providing development consulting services business that is not solely for profit. Based on the definition above, it can be understood that an MFI is a financial institution that functions as an intermediary institution that aims not only to seek profit (profit motive), but also has other goals, namely social motives whose activities are more in the nature of community development.