Business Communication Skills Research Articles

Bahasa Inggris sebagai Katalis Perubahan: Memberdayakan Mahasiswa Manajemen Indonesia untuk Mendorong Pertumbuhan Ekonomi Berkelanjutan

This classroom action research aimed to explore an innovative approach to teaching English that specifically targets the development of communication skills required for implementing sustainable business strategies. The study was conducted at the Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia (STIEPARI) Semarang, involving 30 management students. The research employed a mixed-methods approach, collecting data through surveys, interviews, classroom observations, and English proficiency tests. The findings revealed that the innovative teaching method, which integrated sustainability concepts and focused on developing relevant business communication skills, effectively enhanced students' English competence and understanding of applying sustainability concepts in business. The increased English proficiency positively impacted students' comprehension and ability to implement sustainability principles in business contexts. The study concludes that integrating sustainability concepts into English language learning for business purposes is an effective strategy for developing management students' competencies as change agents in promoting sustainable business practices. Recommendations for future research include expanding the sample, conducting longitudinal studies, exploring teachers' perspectives, and collaborating between business management academics and English language experts.

About the Russian and Persian verbs of speech impact in business communication

Nowadays, business contacts between Iran and Russia are expanding more and more, and the success of this kind of communication depends on the level of proficiency in effective business communication skills. In this article are analyzed verbs of speech impact, used in business communication situations in the Russian and Persian languages. The purpose of the article is to identify these verbs, their functions and specifics in the Russian and Persian languages. The relevance of this article is determined by the necessity and importance of studying verbs of speech impact for Iranian students, especially in business communication. Due to the expansion and successful development of Iranian-Russian business, cultural, economic, and trade relations, there is a need to teach business communication, official business correspondence to Iranian students studying Russian as a foreign language. If we take into account the fact that the learning process is conducted outside the language environment, the topic of this article becomes even more relevant. These verbs are an integral part of oral and written business communication. They are an important component, without which business correspondence and business communication are impossible. The relevance of the work is also determined by the goals and objectives of teaching Russian as a foreign language in an Iranian audience and correct language knowledge in a non-linguistic environment. The theoretical and practical significance of the work lies in the fact that students as well as translators can use the conclusions of the article as additional material in classes of Russian as a foreign language at the departments of Russian in Iranian universities.

Lobbying and Negotiation Techniques to Enhance Business Communication Skills through Virtual Reality Training: A Preliminary Study

Lobbying and negotiation skills are some of the required skills to succeed in business and social life. Conventional universities may develop their students’ skills through real-life scenarios while this could be challenging for open and distance universities which students are scattered around the world. Virtual Reality is an alternative technology that allows students to experience real-life scenarios in a simulated environment. This research aims to develop website-based Virtual Reality training to enhance learning in the business communication subject, with a specific focus on lobbying and negotiation techniques in distance education. This research adopts the Borg & Gall Research & Development (R&D) Method for educational research. This paper focuses on the preliminary stage which gathered the data required to construct a high-quality mood board and flowchart aligned with stakeholder needs to produce high-quality virtual reality training to enhance negotiation skills. Primary data is gathered through Focus Group Discussions involving students, tutors, and business communication practitioners. Additionally, secondary data is derived from extensive literature and document reviews, including relevant studies and documents. The result shows that informants are passionate about the idea of using virtual reality to enhance negotiation skills. Options of background, gender, and situation settings as well as interchangeable roleplay are preferred in boosting the motivation and enhancing the practical knowledge of negotiation skills.

UNDERGRADUATES’ CHATGPT DEPENDENCE AS AN EFFECTIVE TOOL FOR LEARNING IN SOUTH AFRICA

Chat Generative Pre-Trained Transformer (ChatGPT) has since late 2022 taken the world by storm because of its ability to facilitate many academic and professional activities. There is however a gap in research on the use frequency and dependence on this tool as an effective means of learning by students from linguistically and socio-economically challenged backgrounds in developing countries, such as South Africa. The quantitative study results presented in this article involved 50 first-year students who completed an online structured questionnaire using the ChatGPT tool via mobile devices. The findings revealed that many of the respondents were familiar with the tool which they used in all their modules. The respondents expressed trust in the tool that they often used. The overall evaluation of the ChatGPT tool showed that, with some control, Artificial Intelligent technologies have a significant potential to be used as a learning agent to increase business communication and academic literacy skills among students from a disadvantaged backgrounds.

Digital tools for successful students’ business communication in non-linguistic higher education institutions

The article demonstrates ways of digital tools application for business interaction of students studying foreign languages in non-linguistic higher education institutions. The research rested on the principles of competence-based approach and ecosystem approach. The following investigating methods were used: the theoretical analysis of literature and empirical methods such as testing, pedagogical experiment, quantitative and qualitative analyzing results of the experiment. The purpose and algorithm of the work presented were determined by the main methodological principles of teaching a foreign language and the results planned in the Basic educational program of higher education of bachelor’s degree. The purpose of the study was to identify ways and methods of effective use of digital tools for developing business communication skills of students in non-linguistic universities. The possibilities of modern digital tools to provide successful students’ business communication s in the context of a foreign language environment were analyzed. The digital tools Miro, Nearpod, and Google Calendar were chosen for the work. The following statement was formulated. Methodically competent use of the digital tools would improve students’ skills to conduct a dialogue and create a monologue in a foreign language in accordance with the goals and conditions of business communication. The presented statement had been verified by empirical methods. The experimental and control groups of first-year undergraduate students were formed according to the level of their foreign language skills determined by the entrance testing. During the experiment, students were required to prepare and hold several conferences with presentations on certain issues, followed by discussions. Criteria were developed for evaluating monologues-presentations and subsequent discussions in the form of an exchange of dialogical statements. During the preparation and holding of conferences, the students of the experimental group used selected digital tools (Miro, Nearpod, Google Calendar). The students of the control group did not use these digital tools. As a result of the experiment, significant dynamics in the level of preparing and presenting the material among the students of the experimental group was noted. The obtained results allowed the authors to develop methodological algorithm for the effective use of digital tools in business interaction of students studying in non-linguistic higher education institutions

Doing What We Do Best: Advancing Business Communication Instruction Into the Future With an Agenda for Training and Development

Instruction about teaching business communication skills has been a long-established tradition in the communication discipline. Recent trends in teaching communication training and development extend a long-held emphasis on business communication skill instruction. Given the classical roots of the communication discipline and the current focus on communication skill instruction, this article suggests that future communication theory and research should focus greater attention on behavioral learning outcomes—specifically communication training. This review identifies relevant communication theory that informs a renewed research agenda focused on enhancing behavioral learning outcomes. In proposing this research agenda, we discuss opportunities to apply our current knowledge of intrapersonal, interpersonal, group, public, organizational, mediated, and intercultural communication to advance the discipline through theoretically driven research about business communication skills.

BUSINESS COMMUNICATION АS AN INTEGRAL COMPONENT OF THE MANAGEMENT ACTIVITY OF THE HEAD OF A SOCIAL INSTITUTION

The article is devoted to the disclosure of the type of business communication in the managerial activity of the head of a social institution; business communication is defined as a specific form of activity of participants in the management process; the subject, purpose, functions and principles of business communication are disclosed; it has been proven that communication in management is an important tool for performing the main management functions: organization, motivation, planning and control; the main content and main responsibilities of the manager of a social institution are revealed, as well as the rules he must follow in communicating with subordinates. Using the example of a seminar conducted by the authors of the article (the annual school-seminar "Modern Pedagogical Technologies in Education", held at the National Technical University "Kharkiv Polytechnic Institute"), the effectiveness of the proposed methods for determining the communicative competence of the head of a social institution was proven; training exercises for acquiring knowledge and building business communication skills are offered, which prove that effective business communication can and should be learned for successful professional management activities.

THE USE OF MEDIA TEXTS IN THE BUSINESS KAZAKH LANGUAGE

The rationale of this study proceeds from the need to teach business language on the example of analyzing a business media text from the point of view of pragmatic-professional and linguistic orientation, considering a high level of student interest in improving business communication skills. The aim of this research is to study the scope and resources of business media texts in terms of vocabulary replenishment and formation of text analytics skills, including the author's narrative strategies through explicit and implicit meanings, hypertext links, and tone of expression. The methodological framework of this work is based on the theoretical understanding of interdisciplinary research in the field of media linguistics, comparative study of business and economic languages, structural and linguistic analysis of business media text, analysis of topics, micro topics, and key structural elements. This article proposes a methodology for analyzing text from the business field in order to form the pragma-communicative competence of students in Kazakhstani universities. It also suggests strategies for effective text analytics by structuring the stages and considering the implementation of a certain stage by the teacher on professional practice, focuses on explicit and implicit components, narratological features, the study of terminological characteristics, the lexical base for the implementation of professional activities and further implementation in the field of business communication. The materials used in this work can be applied to form new templates for media text analytics, study business language, develop technologies based on machine learning, compile terminographic sources and data corpora for teaching business language to students, introduce automatic mechanisms for the implementation of text analytics into practice, form the stages of media text analysis and develop new promising methods for the implementation of linguistic learning.

Vocabulary Mastery on Business Communication Skills of Higher Education Institutions (HEIs) Students: Basis for a Business Correspondence Guide

This study examined the relationship between vocabulary mastery and business communication skills of hospitality management students in HEIs in Oriental Mindoro. A descriptive research design was utilized. In the quantitative case, the hospitality management students’ vocabulary mastery using the VLT and VST, their level of business communication skills, and the relationship between vocabulary mastery and business communication skills were described. Respondents of the study were the 89 hospitality management students selected through a stratified random sampling method using GPower Analysis. Results revealed that there is no significant relationship between vocabulary level and business communication skills. However, results also showed that there is a significant relationship between vocabulary size as to 20, 000 version B and business communication skills in terms of instructional. This indicates that the total vocabulary size of hospitality management students or how many words they know is closely related to their proficiency in business communication within the context of hospitality management instruction requiring the use of industry-specific terminology, jargon, and professional language.

Traditional and Mass Open Online Course “Business Communication”: Perspectives for Higher Education

Digitalization transforms business by multiplying the channels of external and internal communication of companies, influencing business communication. Against this background, the study of differences in business communication training in the digital environment and in the audience is relevant. The article presents the results of a comparative study of the course “Business Communication”, implemented in the system of professional higher education and in online learning. At the first stage of the research, a register of the content characteristics of the course was compiled, such as: topics; business communication skills declared for the formation, and the planned results of the training in the traditional and online format. At the second stage, a comparative analysis was carried out according to the parameters identified at the first stage. As a result of the analysis of the content characteristics of the course revealed changes that occurred under the influence of digitalization in the topic of the online course, as well as the specificity of the skills and results of business communication training in the classroom and in the online course. The research allows the teachers of the course “Business Communication” to notice prospects in the development of the discipline.

Selections From the ABC 2022 Annual Conference, Tampa, Florida, USA: Refreshing Waves of Creative Teaching Energy

As a business communication teacher walks into their classroom ready to introduce a wonderful new teaching object, they are riding on a wave of spiritual joy. They know that they are about to transport their students into new business communication skills. It’s magical. My Favorite Assignment is Association for Business Communication’s (ABC’s) resource of classroom-tested pedagogical innovations. This article offers 10 teaching innovations first presented at the 2022 ABC Annual International Conference held in Tampa, Florida USA. Readers can select from assignments designed to teach email, personal and professional development, and social media.

Benefits of Business Communication Skills and Application

Benefits of Business Communication Skills and Application

TEACHING BUSINESS ENGLISH: THE PROBLEM OF THE USE OF THE CASE METHOD

The article deals with the problem of usage of the case method in teaching business English is viewed as a crucial component of training for formation of business communication skills due to the ability to create and test actual circumstances that students can meet in business communication. The primary pedagogical benefits of employing case studies in corporate English classes are discussed in this study. The case method is an active learning technique that consists in the use of specific learning situations in the organization of the learning process, aimed at formulating a problem and finding options for solving it, followed by analysis in the classroom. Situational analysis is an active learning technique that calls for both instructor and student interaction in the classroom, in contrast to traditional education that relies on lectures and has little to no student involvement. The primary objective of the essay is to outline the benefits of the case study approach as a cutting-edge way for enhancing learners' linguistic and nonlinguistic skills.

Using Simulation in International Business Correspondence Courses for China’s English-Major Undergraduates

This study reports an investigative study with 55 English-major participants in a Chinese university about using simulation in business English correspondence teaching. The study found that participants had strong needs in practical skills development and learning business English correspondence writing. The simulation approach was perceived to be effective and had positive learning outcomes in business communication skills development, motivation, confidence and vocabulary growth, business and language knowledge improvement, and more understanding about the business practice. The constraint factors in simulation included lack of business knowledge and vocabulary, ineffective group cooperation, and lack of understanding about the real-world business background.

Career Women’s Perception of Social Attractiveness and Appearance Management Behavior

This study focused on working women’s perceptions of social attractiveness and their appearance management behavior. Social attractiveness is defined as individuals’ achieved attractiveness which can be expressed through social expressive power or social skills rather than innate physical appearance. This study was empirically conducted through questionnaires distributed to 200 working women in South Korea. According to the results, the participants recognized four factors constituting social attractiveness: physical appearance management, business manners, social skills, and sexual attractiveness. When they were asked to assess themselves on the same measures, these characteristics were further classified into six factors: business manners, feminine attractiveness, fashion sense, sociability, communication skills, and active appearance management. Their self-perceived social attractiveness was found to be influenced by all these factors in the order of feminine attractiveness, business manners, sociability, communication skills. Based on the self-presentation tendencies, the participants were classified into various groups, including the passive management group, daily life-oriented management group, work-oriented management group, neutral group, and active management group. The relative importance of the social attractiveness components was found to differ by group, although working women in all groups rated weight management higher than appearance management behavior. This study has implications in that it facilitates an understanding of the concept of social attractiveness and also provides a foundation base in terms of beauty consulting and marketing for working women to improve their social attractiveness.

Интерактивные приемы обучения деловой коммуникации студентов технических направлений подготовки в высшей школе

The aim of the research is to demonstrate the possibilities of interactive teaching techniques in the course of studying disciplines of a communicative orientation by students of technical training programmes. The paper sheds light on the essence of the notions of “interactive teaching methods”, “interactive teaching techniques”, “interactive teaching forms”, characterises the role and advantages of interactive techniques in the educational process of higher education. Scientific novelty of the research lies in confirming the feasibility of using interactive techniques in the course of studying such general humanities disciplines as “Business Communication Ethics”, “Business Communication Basics”, “Speech Culture and Business Communication”. As a result, the technological aspects of preparation and implementation of the specific author’s interactive tasks that make it possible to form business communication skills among non-linguistic students have been developed. It has been found that the use of interactive techniques helps to motivate students’ involvement in the educational process, actualise creative activities, form teamwork skills, critical thinking skills, the skills of analysing situations of business communication, develop students’ communicative competencies related to their future professional activities.

Executive education (MBA) as a factor of career development of women managers

The purpose of the study is to answer the question whether postgraduate education (Master of Business Administration — MBA) is a factor of creating women’s career capital, which is “converted” into income and social status. The theoretical basis of the study is the theory of career capital. The empirical base includes the results of a survey of 241 MBA program graduates of one of the leading Russian business schools two years after their graduation. The analysis of the results showed that postgraduate education contributed to the formation of career capital of the managers, which is further used to achieve income and status. Gender differences were most prominent in the increase of income after school: the female managers did not reach the level of income received by the male MBA graduates. The career capital of female managers, who managed to increase their income to a greater extent, was distinguished by the ability to use the social bondings received during MBA training. It is necessary to pay attention to the development of women's business communication skills, to introduce them to modern technologies for creating social networks in order to level off the situation on the labor market which ensures professional growth and reduces social inequality in the highly competitive professional environment.

Использование цифровых инструментов в образовательном процессе в условиях экосистемного подхода (на примере дисциплины Иностранный язык)

The ecosystem approach develops communication skills and promotes creativity by digitalizing the academic environment. The authors analyzed the ecosystem approach from economic, philosophical, psychological, and pedagogical perspectives. They described the possibilities of using digital tools in the process of teaching a foreign language to university students of IT departments. The article introduces the basic trends in academic digitalization. Digital tools can organize the academic environment in the process of teaching a foreign language, e.g., the Miro virtual whiteboard, the Nearpod platform, the 4portfolio.ru portal, the Google Calendar service, etc. An empirical survey proved that the ecosystem approach is an efficient tool of second language acquisition, which develops creative interaction, generates innovative solutions, increases positive motivation, develops business communication skills, and provides business communication experience.

Business Communication Skills of Home Economics Students

Business Communication Skills of Home Economics Students

БІЗНЕС-КОМУНІКАЦЇЇ З ТОЧКИ ЗОРУ АНГЛІЙСЬКОЇ МОВИ

The proposed article is devoted to considering the problems of organizing business communications in higher educational institutions majoring in Economics and Management, as well as the need to improve business communication skills of young professionals. It is well known that the viability of a business directly depends on the ability of managers working in the field of International Business to establish and maintain business contacts with staff, consumers, and business partners. Research in the city of Berdyansk and the Berdyansk region showed that young professionals faced the problem of organizing business communications (BC) when doing business with foreign partners. In this regard, it is very important to increase the level of efficiency of mastering BC skills, which determines the relevance of this work. Knowledge and skills in the field of BC can become a decisive factor for successful business development. Being aware of the priority of Western BC traditions, due to their linguistic and economic position in the world, it should be remembered that Ukraine, like other Eastern European states, has its own communicative style, generously filled with national character and new economic realities. In addition, when preparing future specialists in the field of Foreign Economic Affairs, in the field of International Business, it is necessary to use new, interactive, professionally oriented methods along with traditional training methods. It should be noted that the knowledge acquired by students in the specialty is very important, but does not guarantee successful business development. While business communication skills are crucial. There were developed recommendations to increase the efficiency of business communication skills of future specialists in the field of Foreign Economic Affairs and International Tourism. We believe that it is of great necessity to include into the existing English language study programs special courses that provide an opportunity not only to expand students’ outlook in the field of Philology and Linguistics, to realize their interest in the subject, but also most to master foreign language professional communicative competence, which allows them to use a foreign language as means of business communication to solve specific problems in situations of business interaction. Key words: Business Communications, communicative style, corporate communication, communicative competence.