Mary Thomsen, RN, MSN, MPA, CCM, CPHM, has over 25 years experience in various case management practice settings including the community, physicians' service organization, community hospitals, and the academic medical center environment. She is a nursing graduate of the former Newport Hospital School of Nursing, Newport, Rhode Island, and received her Master of Science in Nursing at St. Joseph's College, Standish, Maine. She received a Master of Public Administration Degree from Bridgewater State University in Bridgewater, Massachusetts. Mary is the former Senior System Director of Care Coordination for the University of Colorado Health System, Aurora, Colorado. Mary is presently the Director of Case Management at The Johns Hopkins Hospital in Baltimore, MD. Contact information: [email protected] or 9 Greenwood Drive, Rehoboth, MA 02769. Address correspondence to Mary Thomsen, RN, MSN, MPA, CCM, CPHM, 9 Greenwood Drive, Rehoboth, MA 02769. Case Management (CM) Matters is your opportunity to have your voice heard. We welcome articles some, in a less formal format than other journal departments, stories, practice tips, reflections, and revelations. How has CM changed you? How have you affected the lives of others? First-time and seasoned authors are welcome. Inquiries, questions, comments, and manuscripts should be submitted via e-mail to: [email protected] or by mail to Lynn S. Muller, 15 West Main St, Suite C, P.O. Box 164, Bergenfield, NJ 07921-0164. Do you have an idea for an article but would like to discuss it, provide your contact information in an e-mail and you will be contacted by your preferred method. The author reports no conflicts of interest