BPJS Health Participants Research Articles

Efficiency Effort of Inpatient Service for BPJS-Health Participants with Lean Method at Surabaya Islamic Hospital

Hospital is required to provide effective and efficient health services in accordance with hospital service standards, including Surabaya Islamic Hospital. It actively carries out quality improvement services through managing the existing resources effectively and efficiently, evaluating and improving all installations, including inpatient service. This study aimed to perform efficiency effort of inpatient service for BPJS-Health participants at Surabaya Islamic Hospital, in the form of operational research. The samples were 30 inpatients of BPJS-Health participants. There were 8 waste found. Effort made to reduce the waste was by completing SIMRS with the data and information needed by the management for each work unit of inpatient service for BPJS-Health participants.

PERSPEKTIF PELAYANAN JAMINAN KESEHATAN NASIONAL (JKN) DALAM PANDANGAN MASYARAKAT DI KECAMATAN TIKALA KOTA MANADO

The purpose of this study was to determine the perspective of the National Health Insurance Service (JKN) in the Community's Views in the Tikala District of Manado City. This type of research is an analytic observational study with a cross sectional study design. The variables of this study are the independent variable level of knowledge, education level, gender and age group, the dependent variable is the benefits of JKN services organized by BPJS Kesehatan. The population and sample in this study were all BPJS Health participants who received JKN services in the Tikala District of Manado City and visited Tikala Health Center in 2014. The number of samples in this study was 73 samples of BPJS Health participants, taken by simple random sampling. The results of this study are related to the benefits of JKN service level of public education (p=0.032), level of knowledge of the community (p=0.033) and not related to the benefits of JKN sex services (p=0.118), age group (p=0.846). , The level of education and knowledge of the community relates to the benefits of JKN services, gender and age group not related to the benefits of JKN services organized by BPJS Health in Tikala District, Manado City

Factors Associated With The Assessment Of Maternal Participant Satisfaction Of BPJS Health In The Working Area Of Public Health Center Lubuk Buaya Padang City 2017

Satisfaction is someone’s level of approval when comparing perceived performance or result with his or her expectation. Satisfaction assessment aims to determine the quality of a service. Based on the preliminary survey, Lubuk Buaya Public Health Center has the largest number of BPJS Health participants in Padang, but the scope of maternity gets decreased. This study seeks to investigate the relevant factors that influence the satisfaction assessment of BPJS Health participants with maternity services in the working area of Lubuk Buaya Public Health Center in Padang in 2017.This study was quantitative research with cross sectional design and was conducted in the working area of Lubuk Buaya Public Health Center from May to July 2017. Sample of this research were 75 puerperal mothers. Data were collected by using questionnaire. Data analysis was performed by using univariate and bivariate.The results showed that there are 26 dissatisfied respondents (34.7%) and 49 satisfied respondents (65.3%). Based on the analysis of maternal satisfaction level, the satisfaction of BPJS Health participants in the working area of Lubuk Buaya Public Health Center was 76.13%. The result of bivariate analysis showed that there was no correlation between participants’ age (p=0,198), membership of BPJS Health (p=0,961), and previous service (p = 0,673), but there was a correlation between education (p=0,001), employment (p=0,001) and parity (p=0,035) with assessment of BPJS Health participants in working area of Lubuk Buaya Public Health Center in Padang in 2017.There was a correlation between education, employment, and parity with the assessment of BPJS Health participants who got maternity services. Therefore, health workers have to do evaluation about the maternity services in order to improve maternity satisfaction of BPJS Health participants.

KUALITAS PELAYANAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN DI PUSKESMAS WONOAYU KABUPATEN SIDOARJO

Quality of Social Service Health Service In Puskesmas In Puskesmas Wonoayu District Sidoarjo. One form of public service organized by the government is the fulfillment of public health needs through the National Health Insurance Program, the Social Security Administering Agency (BPJS) of Health. But in the service delivery, there are still problems that often occur such as, there are always long queues, inpatient rooms are often full, drugs are limited and there are usually additional costs. Puskesmas Wonoayu is one of the faskes that serves BPJS Health participants. Therefore the quality of health services is very important in serving patients BPJS Health. In general, this study aims to measure the quality of service BPJS Health Center at Wonoayu Sidoarjo. This research uses descriptive qualitative approach. The data collection method used is observation, interview, and documentation study conducted in approximately three months. The results showed that BPJS Health Service Quality at Wonoayu Public Health Center of Sidoarjo Regency measured using Lupioadi indicator which consist of direct evidence, reliability, responsiveness, assurance, and empathy is good. But in direct evidence indicator there are facilities that are still in the process of revamping and there are also equipment officers are still lacking.Keyword: Indicators of Quality of Public Service, Health Services