BPJS Employment Research Articles

Developing a Customer Satisfaction Model for Non-Wage Recipients at BPJS Employment Office, West Kalimantan Province

This study aims to develop a customer satisfaction model for BPJS Employment participants who are non-wage recipients (BPU) in West Kalimantan Province. The research focuses on the impacts of Customer Relationship Management (CRM), service quality, government role, and customer trust on participant satisfaction. Using a quantitative methodology with Partial Least Squares Structural Equation Modeling (PLS-SEM), data from 384 respondents was analyzed. Findings indicate that CRM and service quality are significant factors in customer satisfaction, with customer trust enhancing these effects. The government’s role further moderates satisfaction, suggesting policy and regulatory support are essential for public sector service providers.

The Role of Motivation in Moderating the Influence of Organizational Culture and Work Discipline on Performance Employees at The Employment BPJS Se-Medan Raya

This study aims to look at the role of motivation in moderating the influence of organizational culture and work discipline on employee performance at BPJS Ketenagakerjaan Se- Medan Raya. This type of research uses qualitative methods, this research was conducted at the BPJS Employment Branch Office in Greater Medan, the population used was 80 employees consisting of 20 personnel from Medan City, 20 personnel from North Medan, 20 personnel from Tanjung Morawa and 20 personnel from Binjai. The sample used is all the population of 80 employees with saturated samples being the sample technique. The data source used is primary data source and data collection by distributing questionnaires. This research model uses phat analysis and the measuring tool is the smart PLS version 3.3.3 application. The results of this study are as follows: Organizational culture has a positive and insignificant effect on employee performance with an original sample value of 0.042 and P values of 0.910. Organizational culture has a positive and significant effect on work motivation with an original sample value of 0.875 and p values of 0.000. Work discipline has a positive and insignificant effect on employee performance with an original sample value of 0.042 and p values of 0.851. Work discipline has a negative and significant effect on work motivation with an original sample value of -0.347 and p values of 0.000. Work motivation has a positive and significant effect on employee performance with an original sample value of 0.730 and p values of 0.000. Organizational culture has a positive and significant effect on employee performance through work motivation indirectly with original sample results of 0.634 and p values of 0.000. Work discipline has a negative and significant effect on employee performance through work motivation indirectly with an original sample value of -0.209 and p values of 0.006.

Public Relations Campaign Program Evaluation: A Descriptive Study of the 'Hard Work Free of Worry' Campaign by BPJS Employment

This research discusses the evaluation of the public relations campaign "Kerja Keras Bebas Cemas" launched by BPJS Ketenagakerjaan to raise awareness and participation among the public, particularly informal workers, in the social security program. The purpose of this research is to evaluate the implementation stages, effects, and impacts of the campaign. This research employs a descriptive qualitative method involving in-depth interviews, documentation, and online observation to gather data. The evaluation results indicate that the campaign successfully raised public awareness and participation, as evidenced by a significant increase in participant registrations. The campaign was conducted on a national scale, led by the Deputi Bidang Komunikasi and executed integrally by all BPJS Ketenagakerjaan branch offices through systematic stages. The conclusion of this research shows that the "Kerja Keras Bebas Cemas" campaign effectively achieved its goals of increasing participation and public awareness. However, improvements are needed in message measurement and media selection to enhance effectiveness further.

Effect of Job Training on Employee Performance Mediated by Employee Quality in The Employment BPJS Branch In Medan Raya

In this study, researchers wanted to see the direct and indirect effects between training variables as independent variables and employee quality as mediating variables and employee performance as the dependent variable. This type of research uses quantitative, this research was conducted at the BPJS Employment BPJS Branch Office in Greater Medan which consists of BPJS Employment Medan City Branch Office, Branch, North Medan, Tanjung Morawan Branch and Binjai Branch. The population of this study was 80 employees and the sample used was all the population using the saturated sample technique. The data source used is primary data sources and data collection is done by distributing questionnaires. The research model used is phat analysis with smart PLS version 3.3.3. as a research measurement tool. The results of this study are as follows Job training has a positive and significant effect on employee performance with an original sample value of 0.463 and P values of 0.000. Job training has a positive and significant effect on employee quality with an original sample value of 0.590 and p values of 0.000. Employee quality has a positive and significant effect on employee performance with an original sample value of 0.511 and p values of 0.000. Job training has a positive and significant effect on employee performance through employee quality directly with original sample results of 0.302 and p values of 0.000

Effect of Transactional Leadership on Work Performance with Organizational Commitment as A Mediating Variable In BPJS Ketenagakerjaan Branch Office Se-Medan Raya

In this study, researchers wanted to see the direct and indirect effects between transactional leadership variables as independent variables and organizational commitment as a mediating variable and work performance as the dependent variable. This type of research uses quantitative, this research was conducted at BPJS Employment Branches throughout Greater Medan consisting of BPJS Employment City Medan Branch Office, North Medan Branch, Tanjung Morawa Branch and Binjai Branch. The population of this study was 82 employees and the sample used was all the population using the saturated sample technique. The data source used is primary data sources and data collection is done by distributing questionnaires. The research model used is phat analysis with smart PLS version 3.3.3. as a research measurement tool. The results of this study are as follows transactional leadership has a positive and significant effect on organizational commitment with an original sample value of 0.683 and P values of 0.000. Transactional leadership has a positive and significant effect on work performance with an original sample value of 0.391 and p values of 0.012. Organizational commitment has a positive and significant effect on job performance with an original sample value of 0.177 and p values of 0.001. Transactional leadership has a positive and significant effect on work performance through organizational commitment directly with the original sample result of 0.124 and p values 0.003.

Effect of Compensation on Work Quality With Work Motivation as An Intervening Variable in BPJS Employment Regional Office Of Northern Sumatra

In this study, researchers wanted to see the direct and indirect effects between the Compensation variable as an independent variable and Work Motivation as an intervening variable and Work Quality as the dependent variable. This type of research uses quantitative, this research was conducted BPJS Employment Regional Office of North Sumatra. The population of this study was 80 employees and the sample used was all the population using the saturated sample technique. The data source used is primary data sources and data collection is done by distributing questionnaires. The research model used is phat analysis with smart PLS version 3.3.3. as a research measurement tool. The results of this study are as follows Compensation has a positive and significant effect on work quality with an original sample value of 0.617 and P values of 0.000. Compensation has a positive and insignificant effect on work motivation with an original sample value of 0.099 and p values of 0.406. Work quality has a positive and significant effect on work motivation with an original sample value of 0.717 and p values of 0.000. Compensation has a positive and significant effect on work motivation through work quality indirectly with original sample results of 0.443 and p values of 0.000.

The Significance of Competence, Human Resource Development, and Organizational Culture on Employee Performance at BPJS Ketenagakerjaan in Makassar City

In the era of globalization and rapid technological development, organizational performance is highly dependent on the quality of human resources. In order to achieve its strategic goals, organizations such as BPJS Employment require employees who have high competence, skills and competitiveness to improve their performance. This study aims to determine and analyze the effect of competence, human resource development and organizational culture on the performance of employees of BPJS Ketenagakerjaan Makassar City. This study used a quantitative method involving 77 respondents, whose data were collected through questionnaires. Data analysis was carried out using multiple linear regression with the help of SPSS V.24 software. The results showed that employee competence has a positive but insignificant effect on performance, while human resource development and organizational culture each showed a positive and significant effect on employee performance, with a confidence level of 95%.

Criminal Liability by the Company in the Implementation of Occupational Safety and Health Management System

The purpose of this research is to find out how companies can be held accountable for their violations of the occupational safety and health management system. This research was conducted qualitatively using empirical data and legal sources of legislation. This research was conducted at the South Sulawesi Provincial Manpower Office and BPJS Employment Makassar City Branch. The results show that businesses can be criminally liable if they commit errors or omissions, such as not reporting work accidents, not registering employees in the BPJS employment social security program, and not having OHS certification for employees and operators. Criminal liability accepted by organisations includes imprisonment. In addition to criminal penalties, companies may also face administrative reprimands or fines. If companies do not implement an Occupational Safety and Health Management System, they must receive a warning. If the company does not follow the warning, the Indonesian Law No. 8 of 1981 on Criminal Procedure Law will be applied, in accordance with the provisions in PERMA No. 13 of 2016 on Procedures for Handling Criminal Cases by Companies. Companies that do not implement the Occupational Safety and Health Management System will be subject to imprisonment for a maximum of 3 months according to Article 15 of Law No. 1 of 1970 on Occupational Safety and Article 186 of Law No. 13 of 2003 on Labour.

BPJS Employment Strategy in Guaranteeing Occupational Health and Safety (OHS) for Non-Wage Earners (NWE) in the Fisheries Sector

BPJS Employment Strategy in Guaranteeing Occupational Health and Safety (OHS) for Non-Wage Earners (NWE) in the Fisheries Sector

The Effect of Communication on Employee Performance With Competence as an Intervening Variable at Bpjs Employment, Padang Sidimpuan Branch and Kisaran Branch

This research aims to see the effect of communication on employee performance with competency as an intervening variable at BPJS Employment Padang Sidimpuan Branch and BPJS Employment Kisaran Branch. The phenomenon that occurs at BPJS Employment in the Padang Sidimpuan Branch and Kisaran Branch is the influence of communication on employee performance and work competency. Because there are still many individuals who lack the ability to comprehend and comprehend communication, the effectiveness of communication cannot run smoothly. When an individual sends a message in communication, the recipient of the message must understand the meaning of the message so that employee performance and competence can run well with the aim of achieving the success of a company. The results of this research are as follows: Competency has a positive and significant effect on employee performance with a value of 0.604 and a significant value of 0.000. Communication has a positive and significant effect on employee performance with a value of 0.307 and a significant value of 0.001. Communication has a positive and significant effect on Competency with a value of 0.768 and a significant value of 0.000. Communication has a positive and significant effect on employee performance indirectly through Competency with a result of 0.463 and a significant value of 0.000.

Penerapan Metode Clustering Pada Kasus Kecelakaan Kerja

Work accidents are one of the problems that often occur in companies/agencies where accidents happen to employees/workers and cause serious physical injuries. BPJS Employment is an insurance program that is trusted by agencies/companies by claiming Work Accident Insurance (JKK) which can help in easing the financial burden on families as well as initial efforts to handle cases of work accidents that occur. The main aim of this research is to assist companies in handling work accident cases that occur. The data used in this research includes work accident reports collected from the Bpjs Ketenagakerjaan Stabat office. The method used is the clustering method with the K-means algorithm, which was chosen because of its ability to group fairly large amounts of data with fast and efficient computing time. By using the clustering method that has been used to process work accident case data at Bpjs Ketenagakerjaan in Stabat, we can produce new information from the 672 data that have been tested. From 672 work accident case data at Bpjs Employment in Stabat, 3 clusters were obtained with the results of Cluster 1 having 2 work accident case data, Cluster 2 having 9 work accident case data and Cluster 3 having 9 work accident case data.

The Effect of Mutation and Work Environment on Employee Performance With Job Satisfaction as an Intervening Variable in Bpjs Employment Meulaboh Branch, Pematang Siantar Branch and Langsa Branch

This research aims to see the influence of mutation and work environment on employee performance with job satisfaction as an intervening variable. With quantitative as the type of research, primary as the source and data collection is used by distributing questionnaires and Likert scales, the research population is 60 employees and the sample is also 60 employees because all the sampling techniques used are saturated sampling techniques. The results of this research are as follows: Job Satisfaction has a positive and significant effect on Employee Performance with an original sample value of 0.443 and a p value of 0.000. Work Environment has a positive and significant effect on Job Satisfaction with an original sample value of 0.461 and a p value of 0.001. The work environment has a positive and significant effect on employee performance with an original sample value of 0.275 and a p value of 0.021. Mutations have a positive and significant effect on Job Satisfaction with a value of 0.443 and a p value of 0.002. Mutations have a positive and significant effect on employee performance with an original sample value of 0.239 and a p value of 0.032. The work environment influences employee performance indirectly through job satisfaction positively and significantly with an original sample value of 0.204 and a p value of 0.014. Mutations influence employee performance indirectly through job satisfaction with an original sample value of 0.196 and a p value of 0.010

Influence Of Employee Motivation And Organizational Commitment On Employee Performance With Organizational Culture Organization As An Intervening Variable In BPJS Employment Branch Office Range

Influence Of Employee Motivation And Organizational Commitment On Employee Performance With Organizational Culture Organization As An Intervening Variable In BPJS Employment Branch Office Range

Hubungan Pengetahuan dan Persepsi terhadap Minat Kepesertaan BPJS Ketenagakerjaan pada Pedagang di Pasar Badung Kota Denpasar

This research aims to predict factors related to interest in BPJS Employment participation among market traders using knowledge and perception variables. This type of research is quantitative research using data obtained from the method of distributing questionnaires to 90 respondents, namely traders at Badung Market, Denpasar City with slovin calculations in determining the sample. The data analysis techniques used are Pearson Correlation and Multiple Linear Regression. The results of the correlation test show between knowledge and interest in participation is 0,579, which has a medium level of correlation, and between perception and interest in participation is 0,561, which also has a medium level of correlation. Then, the results of the coefficient of determination (R2) show that the participation interest variable can be influenced by knowledge and perception variables as much as 40,1%, while the remaining 59,9% is influenced by other variables outside the research. Furthermore, the results of the t test show that the tcount value of the knowledge variable is 3,849, which shows that Ho1 is rejected and Hk1 is accepted, meaning that knowledge has a positive and significant effect on partial interest in participation. The tcount value for the perception variable is 3,417, which shows that Ho2 is rejected and Hk2 is accepted, meaning that perception has a positive and significant effect on partial participation interest. Finally, the results of the F test show that the Fcount value is 30,739, which shows that Ho3 is rejected and Hk3 is accepted, meaning that knowledge and perception have a positive and significant effect on participation interest simultaneously.

Sistem Tata Kelola Tagihan Pembayaran Klaim Jaminan Kecelakaan Kerja Pada BPJS Ketenagakerjaan Cabang Surabaya Karimunjawa

BPJS Employment cooperates with many employer companies and Work Accident Service Centers in managing Work Accident Insurance. In its management, of course, the company must have an effective and efficient governance system. The research entitled "Governance System for Payment Bills for Work Accident Guarantee Claims at Bpjs Ketenagakerjaan Surabaya Karimunjawa Branch" has the aim of conducting an ongoing analysis of the governance of bills for payment of work accident guarantee claims. The results obtained in this study are that researchers know the benefits of Work Accident Insurance and the procedures and Management System for JKK Payment Bills which are carried out very well by the BPJS Employment Surabaya Karimunjawa.

Questioning The Branding of Bandung Regency as a Religious and Prosperous District trough the Quranic Teacher Incentive Programme in 2021-2022

Along with the election of Dadang Supriatna-Sahrul Gunawan as the elected Regent and Vice Regent of Bandung, both prioritized Bandung Regency as a religious and prosperous area as stated in their vision. One of the manifestations of this vision is the Incentive program. Ngaji teachers in the Bandung Regency area. The Ngaji Teacher Incentive Program is in principle one of the flagship programs of Regent Dadang Supriatna, during his campaign for the candidacy for Regent of Bandung Regency, where when he was elected, the implementation of the policy was then fully submitted to the Bandung Regency Regional Government through the basis of Perbup No. 51 of 2021 concerning Guidelines for Providing Ngaji Teacher Incentives and specifically, the implementor is the Education Office. The Quranic Teacher Incentive Program is targeted at religious educators in Bandung Regency with the aim of improving the welfare of Quranic teachers as religious educators by providing monthly incentives in the form of non-cash transfer funds as well as funds for BPJS Health and BPJS Employment. 17,000 Koranic teachers in Bandung Regency in the process then became the target beneficiaries of the incentive money assistance. There are 23,000 Quranic teachers in Bandung district, and the government has budgeted Rp 109 billion for Quranic teacher incentive assistance. The results of the study show that the implementing committee officers involved in implementing the Koranic Teacher Incentive Program policy have not implemented the policy optimally. The lack of optimal policy implementation is motivated by the lack of selectivity of the sub-district and village parties in implementing the policy, resulting in pros and cons and social jealousy. In addition, there are also differences regarding the nominal incentive money given according to members of the Dinas and village officials. In this Quranic teacher incentive program, it can also be concluded that economic conditions are the most important influence in the implementation of the Quranic Teacher Incentive Program. Because if there is no financial resource support, the financial resources, the Quranic Teacher Incentive Program will not be implemented.

LEGAL PROTECTION FOR SOCIAL SECURITY ADMINISTERING BODY HEALTH PARTICIPANTS

In order to legally protect the rights of patients participating in the Social Security Administering Body (BPJS) of Health in obtaining health services, the government issued Law Number 24 of 2011, which stipulates that two state-owned enterprises, namely PT Askes (Persero) and PT Jamsostek (Persero) were transformed into public service agencies to implement five programs mandated by Law Number 40 of 2004, namely the health insurance program for BPJS Health and other programs are handed over to BPJS Employment. This study aims to analyze how to protect BPJS Health participants. This study uses a normative legal research method with field data as a complement. The results of the study Legal protection for BPJS Health participants who are hospitalized in hospitals from the regulatory aspect have protected their rights both as consumers of services, as hospital patients and as BPJS Health participants. The method of resolving BPJS Health service disputes through mediation reflects the importance of a consensual approach to dispute resolution. Mediation is chosen for several theoretical reasons, such as the dominance of a culture that prioritizes harmony and togetherness, and the balance of power between the disputing parties.

The Effect Of Mutation and Rotation On Employee Performance at The BPJS Employment Office Palu City Branch

Employee performance is one aspect that must be considered in a company. This study aims to test whether Mutation and Rotation Variables affect Employee Performance at the BPJS Employment Office Palu City Branch. The population in the study was 50 employees. While the sample in the study was employees who received mutations and rotations as many as 36 employees. The data collection technique used is a questionnaire. The collected data is analyzed and then fed into multiple linear regression equations. The findings in this study show that some Mutation Variables have a negative insignificant effect on Employee Performance at the BPJS Employment Office Palu City Branch. Conversely, the Rotation Variable shows partial results that Rotation has a positive and significant effect on Employee Performance at the BPJS Employment Office Palu City Branch. While the simultaneous results show that the Mutation Variable and the Rotation Variable together have a positive and significant effect on Employee Performance at the BPJS Employment Office Palu City Branch.

Analysis of the Implementation of Changes in Old Age Security (JHT) Claim Procedures during the COVID 19 Pandemic (Case Study at the BPJS Employment Company)

Analysis of the Implementation of Changes in Old Age Security (JHT) Claim Procedures during the COVID 19 Pandemic (Case Study at the BPJS Employment Company)

Impacts of Direct Cash Assistance, Social Security Enrollment, and Employment Stability on the Welfare of Hand-Rolled Cigarette Workers in Central Java

This research investigates the relationship between Direct Cash Assistance (BLT) from the Tobacco Product Excise Profit Sharing Fund (DBHCHT), BPJS Employment, employment status, and the welfare of hand-rolled cigarette workers in Central Java, Indonesia. Given the significant shifts from manual to mechanized production in the tobacco industry, the study addresses the crucial aspect of worker welfare amidst these changes. The analysis focuses on four key areas: Pati, Kudus, Demak, and Jepara, utilizing data collected from 451 hand-rolled cigarette workers through structured interviews. The methodology involves an ordered logit regression model to evaluate how financial assistance, health and accident insurance coverage through BPJS Employment, and permanent versus contractual employment statuses impact the welfare of these workers, with welfare quantified in terms of income and asset ownership. The results indicate a positive correlation between the provision of BLT DBHCHT and improved welfare indices, highlighting the effectiveness of direct financial aid in enhancing living standards. Additionally, enrollment in BPJS Employment is significantly associated with better welfare outcomes, underscoring the importance of robust social security systems for protecting worker welfare. The study also finds that permanent employment contributes to higher welfare levels compared to contractual work, suggesting that job security plays a crucial role in promoting worker well-being. These findings underscore the necessity for targeted policy interventions aimed at improving socio-economic conditions for laborers within Indonesia's tobacco sector. They also advocate for an expanded scope of welfare indicators in future studies to include more comprehensive assessments of worker well-being, incorporating health, educational attainments, and psychosocial factors.