Bank Employees Research Articles

From side effects to work attitudes influencing customer service quality: moderating impacts of work experience in banking industry

PurposeTo help banks maintain competitive advantages, bank workers must develop superior financial products and services that meet customers’ needs and expectations, and developing customer service quality also merits closer attention. Research emphasizes that developing customer service quality has direct associations with not only individual career growth and development but also customer satisfaction, loyalty, retention. Thus, this research aims to explore how bank workers develop their customer service quality by investigating side effects (stress and satisfaction) on work attitudes (organizational commitment and employee performance) along with work experience acting as moderators (1) between organizational commitment and customer service quality and (2) between employee performance and customer service quality.Design/methodology/approachResearchers collected data from 650 Cambodian bank workers via a survey questionnaire. A path analysis technique was used to analyze the data.FindingsResults revealed that bank commitment was significantly influenced by stress and satisfaction. Next, employee performance was significantly influenced by bank commitment, stress and satisfaction. Meanwhile, customer service quality was significantly influenced by bank commitment and employee performance. Finally, work experience moderated both relationships (1) between bank commitment and customer service quality and (2) between employee performance and customer service quality.Originality/valueAlthough significant side effects of stress and satisfaction on worker behavior in various industries, not my researchers have investigated how side effects of stress and satisfaction influence work attitudes (commitment and performance) which develop customer service quality in banking industry, along with work experience as a moderator.

Strategies for trading in money markets

Money market trading is a part of Investment Banking and highly business relevant to the Swiss Banking sector. It is astonishing, therefore, that there are very few scientific studies or papers available on this subject. The goal of this article is to clarify and analyse the relevance, chances, and risks of money market trading within the Swiss banking sector and provides comprehensive information not only to professionals such as employees of banks but also for other clients interested in this specific topic. Various aspects of the money market were analysed, taking in a mix of interviews with experienced banking professionals as well as literary analysis. These aspects include products of and participants in the money market and combine it with the politics of the Swiss National Bank over the last few years. Furthermore, the implications of Basel III on cash trading were explored and explained by way of an example. From the interviews with banking experts, some basic requirements for the job profile of money market traders were defined, 5 strategies for money trading designed and related risks identified.

Impact of Compensation Packages on Employees Job Satisfaction: Moderating Role of Environmental Uncertainty in Banking Institutions of Kabul

This study investigates the impact of compensation on employees' job satisfaction in private banks located in Kabul, Afghanistan. Additionally, it explores the moderating role of environmental uncertainty in this relationship. The study aims to determine the extent to which compensation packages, affects employee job satisfaction, while considering the influence of environmental uncertainty as a moderating variable. Cross-sectional quantitative data is collected through an adopted self-administered survey questionnaire from employees (N=660) of private banks in Kabul. Statistical analyses, including descriptive analysis, reliability analysis, correlation analysis, ANOVA, and regression analysis were conducted using the SPSS. The findings of this study indicate that compensation packages have a significant impact on employee job satisfaction. It reveals that employees' perception of their compensation, including salary, benefits, and incentives, plays a crucial role in determining their level of job satisfaction. Higher levels of compensation are positively associated with increased job satisfaction among employees in private banks. Furthermore, the study highlights the moderating role of environmental uncertainty in the relationship between compensation packages and job satisfaction. Environmental uncertainty refers to the volatility, complexity, and unpredictability of the external business environment. The findings suggest that organizations should carefully design and implement compensation packages that align with employees' needs and expectations, considering the contextual factors of the business environment.

Prevalence of and Factors Associated with Hypertension Among Bank Employees: A Cross-Sectional Study in Saudi Arabia.

Background and Objectives: Hypertension (HTN) is one of the most common non-communicable medical conditions and the leading preventable risk factor for early mortality worldwide. As a result of their exposure to sedentary work and job strain, bank employees comprise an occupational group at risk for HTN. Due to the lack of previous research addressing this issue in Saudi Arabia, this study aimed to assess the prevalence of HTN and its associated factors among bankers in the Qassim region, Saudi Arabia. Materials and Methods: This cross-sectional study was conducted among 342 bank employees. A self-administered questionnaire in the workplace was used to collect data on the sociodemographic characteristics and risk factors of participants, including smoking, physical activity, family history of HTN, and diabetes mellitus. Each participant's blood pressure, height, and weight were measured. Cohen's Perceived Stress Scale was used to assess stress levels. Results: The prevalence of HTN in the participants was 28.9%. Multiple logistic regression analysis showed that being a smoker (adjusted odds ratio [aOR] = 1.82, 95% confidence interval [CI]: 1.02-3.25), diabetic (aOR = 5.14, 95% CI: 1.60-16.54), or obese (aOR = 5.49, 95% CI: 2.75-10.96); having a positive family history of HTN (aOR = 2.48, 95% CI: 1.36-4.51); and having a very high stress score (≥21; aOR = 3.24, 95% CI: 1.04-10.11) were associated with an increased risk of HTN, while walking for 10 min continuously ≥7 times/week (aOR = 0.28, 95% CI: 0.12-0.64) was associated with a decreased risk of HTN. Conclusions: The findings revealed that almost one out of three bank employees had HTN. Periodic screening for early detection of HTN, as well as implementing health education and lifestyle modification programs, is recommended.

Examining the Nexus between Firm Profit and Corporate Social Responsibility: Evidence from Selected Banks

The research investigates the relationship between firm profit and CSR for 14 selected banks in Nigeria covering the period 2016 to 2022 using secondary data from banks’ annual financial reports in the form of panel data. Bank profit after tax is the response variable while CSR expenditures and employee welfare expenses (internal CSR) were proxies for CRS. The study used Granger Causality to show the direction of causality between the variable, guided by the theoretical framework of Carrol’s CSR pyramid and ethical consumer hypothesis. From the results, only two hypotheses were accepted out of four. It was found that CSR expenditure impact bank profits and vice versa. However, there was no relationship between bank profits and employee welfare expenses.

Examination of Strategic Planning of Banks to the Context of India

Aim: This research is a modest effort to explore strategic analysis tools and growth aspects of the Indian banking sector. The objective of this research is to assess bank employees’ perceptions current stage of banks and identify sustainable growth strategies for the future. Study Design: I purposively selected Andhra Pradesh, and Telangana states. Multi-stage sampling (MSS) used for data collection. Statistical tools such as Correlation and Regression analysis, and Balance score-card were performed using advanced Excel. Financial ratios include DuPont model (Asset Turnover, Profit Margin, Return on Equity-ROE, and Return on Assets-ROA), were calculated. Methodology: The study analyzing a combination of financial ratios and employing strategic tools, to evaluate the sector’s progress. Primary data was collected from the employees in the banking sector, secondary data were obtained from research articles, and magazines. The total samples covered are 50. Findings and Results: The past two decades, the industry has transitioned from offering subsidized services with limited facilities to becoming more competitive. Key focus areas include achieving global standards like the Capital Adequacy Ratio (CAR), reducing liability and servicing costs, and fostering product differentiation. ‘P’ value 0.370, there is no significant relationship between net banking and UPI transactions, and ‘r’ value 0.938, therefore there is a highly positive correlation between them, and so to increase the growth of the banking sector, a focus on enhancing net banking and UPI transactions is recommended to achieve the target. The adjusted R-square value is 82.70; therefore, 82% of the variance of the dependent variable is explained by the independent variable in regression analysis. Y=a+bx: Positive intercept in banking transactions suggests baseline activity regardless influencing factors. Negative slope means factors like features, services, size of transactions, and volume might decrease. Policy Recommendations: Enhance resource utilization, global standards compliance, product differentiation, strategic implementation and cost management.

Chất lượng nội tại của công việc và đặc điểm nhân khẩu học: Nghiên cứu tình huống các nhân viên ngân hàng tại Việt Nam

The intrinsic job quality is a current topic in developing countries, especially Vietnam. This term refers to the extent to which a set of intrinsic job characteristics can meet the requirements and expectations of employees and organizations. The objective of this study is to compare intrinsic job quality among groups of bank employees in Vietnam via different demographic characteristics. Qualitative research methods were used to examine theories and develop measurement scales, then the author conducted quantitative research through data collected from a survey conducted from April to July 2024 with 368 bank employees in Hanoi, Da Nang and Ho Chi Minh City. Independent Samples T-Test and One-way ANOVA via SPSS 27 show the average mean difference of marital status for work intensity, nature of tasks and work conditions. The study also found differences in age and tenure when assessing skill variety and nature of tasks. From there, some important managerial implications such as creating a flexible working environment, training to improve skills, and ensuring the rationality and fairness in task allocation may help managers use and design jobs effectively and appropriately for bank employees in Vietnam.

Ethical Leadership and Employees' Innovative Behavior: Exploring the Mediating Role of Organizational Support

Purpose- The primary purpose of this study is to examine the relationship between ethical leadership and innovative behavior of employees in Nepalese commercial banks with the mediating role of organizational support. Design/Methodology/Approach- To examine the relationship between ethical leadership and innovative behavior, with organizational support as a mediator, a descriptive and causal research design was employed. Data were collected from a sample of 287 employees at various capacity levels within Nepalese commercial banks, using a convenience sampling technique. Findings- This study reveals that ethical leadership significantly fosters innovative behavior among employees in Nepalese commercial banks, with organizational support serving as a key mediating factor. Strong organizational support amplifies this relationship by offering essential resources, encouragement, and a secure environment that nurtures creativity and innovation. Implications- The findings of the study indicate that prioritizing ethical leadership training and strengthening organizational support systems can substantially boost employee innovative behaviour. This, in turn, contributes to enhance organizational performance and strengthens competitive advantages of the business. Originality/Value- This study provides new insights into the impact of ethical leadership and organizational support system on innovative behavior. Further it supports for fostering a culture of innovation, which is critical for enhancing competitiveness in the banking sector.

Transformational Leadership for Employee Commitment to Sustainable Practices: Mediating Role of Occupational Delight

Purpose: As organizations increasingly emphasize sustainability, understanding how leadership styles affect employee engagement becomes crucial. This research aims to analyze the effect of transformational leadership on employee commitment to sustainable practices, highlighting the mediating role of occupational delight. Methodology: This study adopted a causal-comparative research design and a quantitative approach. It collected data from bank employees with different job responsibilities and analyzed it using descriptive and inferential statistics following the PROCESS Macro. Findings: This study posits that transformational leadership enhances employee commitment to sustainable work practices towards sustainability by fostering occupational delight. The findings suggest that creating a work environment that promotes fulfillment can significantly contribute to sustainability practices. Originality/Value: This study concludes that effective leadership is essential for employees’ commitment and that leaders should follow transformational leadership. Further, the study integrated occupational delight into the relationship between transformational leadership and employees’ commitment to sustainable work practices. Implications: The study's findings and conclusion will help organizations develop a strategic leadership approach in the competitive business environment.

COST EVALUATION OF EXISTING PRODUCTION

The issues of cost evaluation of existing production have been in the focal point while in transit to market economy. The article analyses the notion of “the cost of existing enterprise” (CEE) defined in scientific literature and official documentation such research publications, thesauruses, textbooks, documents issued by RF Ministry of Finance. The publications of those engaged in accounting are also in the focal point of this submission. The analysis made is intended to help to remedy the disadvantages of existing cost evaluation methodology. The author provides comparative analysis of interpretation of this notion, adjust its contents and justify the necessity of counting such cost components as goodwill in cost evaluation of an enterprise. The methodology of the profitable approach to estimating the cost of production based on discounted cash flows in an unlimited billing period is analyzed, as well as the presented direct method for calculating the CEE by the amount of complex non-current and current capital used for the reporting period. The article introduces the methodology of CEE calculations based on the total value of capital (current assets and fixed assets). The formula of CEE calculations with goodwill counted is viewed as seller’s extra earnings transformed in a particular part of future balance costs of a buyer company, which is increasing its capital costs and reducing its production efficiency to some average industry standard. The article is aimed at managers, entrepreneurs, investors, professional appraisers, employees of investment companies and banks, teachers, students and postgraduate students.

Knowledge Management Practice on Digital Financial Innovation

The study examines the influence of knowledge management (KM) on digital financial innovation in banks. The research was conducted in Bharatpur, involved surveying 161 bank employees at various management levels through purposive sampling. The study found that digital financial innovations significantly enhance customer satisfaction, with popular trends such as AI, digital platform integration, advanced data analytics, and blockchain technology. Banks effectively manage knowledge sources to improve performance and demonstrate competitive responsiveness. The banking sector actively promotes knowledge integration among employees and external partners, emphasizing the importance of knowledge-sharing cultures. Statistical analysis revealed moderate positive relationship between knowledge utilization, acquisition, and integration with digital financial innovation. The study identified barriers to KM, such as organizational culture, technological infrastructure, regulatory constraints, and worker resistance. It also identified significant KM challenges for digital financial innovation, including internal expertise, resistance to change, integration issues, and security concerns. Regular training, workshops, and internal newsletters were the main methods for disseminating knowledge about innovations. The study concludes that banks should prioritize customer needs and invest heavily in digital financial innovation to maintain competitiveness and enhance customer satisfaction

How do Psychosocial Problems affect Subjective Wellbeing and Mental Health of Ukrainian Youth? Alternative Ways of Coping

Nowadays, there is an urgent need to identify common traumatic-psychosocial tendencies among youth, who is exposed to a wide range of stressful events, situations that negatively affecting their academic efficiency, psychological wellbeing and mental health. For the first time, a comprehensive study was conducted concerning anxiety, wellbeing, psychosomatic-sociocultural problems among Ukrainian youth compared to other population stratum (n=419, aged 16-65). Four standardized psychological questionnaires were used. Mathematical-statistical analysis (with uniformity criterion of Liven dispersions) showed that Bank employees, Scientists-physicists, Reikists, as well as athletes (as representatives of students) had less anxiety, better health, with a predominance in using Avoiding, Compromising behavior styles. Senior school pupils and other student groups evidenced much higher anxiety, lower wellbeing, mainly used the Avoiding, Competing, Compromising behaviors. In choosing the value orientations, all participants were based on four paramount universal-human values (Love, Health, Happy family life, Good and faithful friends). However, even such a positive personal projection did not guarantee complete protection against possible health deterioration due to the impact of negative psychosocial factors, as shown by the identified indicators of psychosomatics in non-wellbeing groups. Youth participants evidenced high anxiety in academic life, insecurity of their professional future, significant levels of stress, overload and difficulties related to social-financial issues. As a preventive measure, corrective work for students was started and is still ongoing (developmental programs and recreational techniques for body self-regeneratory).

COVID-19 Pandemic's Effects on Occupational Health and Perceived Work Ability of a Large Group of Italian Banking Employees.

The COVID-19 pandemic compelled changes to the structure and organization of many occupational sectors that may impact workers' well-being and work-related symptoms. Evaluate the effects of working modifications related to the COVID-19 pandemic on occupational health outcomes and work ability (WA) among a large group of Italian banking employees. 2,859 employees visited during health surveillance in 2021 were divided into two job groups: front-office (FO) and back-office workers (BO). Data on conditions associated with office work, psychological distress, WA, and fitness-to-work judgment were analyzed and compared with available data from the pre-pandemic period (2018-2019). The prevalence of analyzed outcomes was lower than in pre- and post-COVID evaluation literature. After COVID-19, a 28% increase in asthenopin was found in BO, while musculoskeletal symptoms increased about 22% in BO and 9% in FO. Post-COVID showed a 28% rise in stress-related symptoms and a 17% increase in psychotropic drug consumption in both groups. After the lockdown, the prevalence of moderate/poor scores decreased by 13% in each group. Fitness-to-work judgment without limitations prevalence was unchanged. The slight worsening in all examined outcomes at post-lockdown evaluation and the outcomes' prevalence consistently lower than the literature data could be linked to the measures the Institute took to support employees during the COVID-19 pandemic. In this context, a comprehensive integration between occupational safety and health promotion practices is recommended to ensure the highest level of safeguarding for workers' well-being.

Does environmental finance matter for sustainability? The role of financial innovation and Fintech

This study examines the role of environmental finance (ENF) in enhancing sustainability performance (SP) within the banking sector, emphasizing financial innovation (FINV) and financial technology (FinTech). It specifically investigates how ENF supports FINV, which subsequently affects SP, and whether the adoption of FinTech moderates these relationships. Based on a survey of 272 bank employees, this study uses partial least squares structural equation modeling (PLS-SEM) to analyze data. The results indicate that ENF positively impacts both SP and FINV, with FINV serving as a partial mediator between ENF and SP. However, the expected moderating role of FinTech adoption was not confirmed, indicating that the current level of FinTech integration in Saudi Arabian banks may not significantly influence the ENF-SP relationship. Thus, this study provides a deeper understanding of the interactions between ENF, FINV, and SP while also underscoring the necessity for further investigation into contextual factors that influence FinTech’s role in sustainability. Therefore, policymakers should create and reinforce regulatory frameworks that encourage ENF and FINV in the banking sector while also promoting the integration of FinTech with ENF initiatives, which could enhance its positive impact over time.

Building Psychological Capital: Role of Perceived Authentic Organization Behavior and Perceived Inclusion

This study investigates the mediating role of perceived inclusion in the relationship between perceived authentic organizational behavior (AOB) and psychological capital, while examining the moderating influence of leader-member exchange (LMX) on the link between perceived AOB and perceived inclusion. Employing a quantitative, cross-sectional design, data were gathered from employees of Islamic banks across six major cities in Pakistan (N=254). Using structural equation modeling (SEM) in AMOS, we tested a moderated mediation model. Results indicated that perceived AOB positively influenced psychological capital through perceived inclusion, which served as a significant mediator in this relationship. However, the moderating effect of LMX on the AOB-inclusion relationship was not supported. This study addresses a notable gap in the literature by examining antecedents of psychological capital, focusing specifically on AOB, rather than the extensively studied construct of authentic leadership. Grounded in social exchange and LMX theories, this research contributes novel insights by applying a moderated mediation model within the distinct context of Islamic banking in Pakistan, offering implications for understanding organizational behavior and employee well-being in culturally specific work settings.

A Study on Cultural Adaptability with Respect to Diversity and Inclusion at Workplace''

The following research about cultural adaptability among employees studies the perception of employees regarding diversity and inclusion at workplace and how they adapt the culture of the same. The boost in globalization and advancement in the technology has brought the people around the world much closer than anticipated. With this thought organizations are focusing more and more on recruiting diverse workforce to attain the competitive edge in the market. Managing diversified workforce sometimes can be proven as a difficult task for the organizations as there can be presence of prejudice in the minds of employees which can create hinderance in working as a team with people of diverse background. It is important to understand how employees are adapting the culture of diversity and inclusion and what potential benefits and threats they are experiencing due to it. In order to achieve the objectives of the research, primary data collection was done through an online survey which was circulated amongst the employees of Banking and Finance sector. A questionnaire was formed for this purpose and the data collection was done through snowball sampling technique. The questionnaire was divided into three sections. The first section consisted of the demographic questions like gender age and employment type were asked. The second section of the questionnaire comprised a total of 17 questions based on different accepts of diversity. The third section of questionnaire consisted of questions regarding the adaptability within employees with respect to diversity and inclusion at workplace. A total of 112 responses were taken and analyzed using Chi-square test. In this study we observe that despite of diverse culture in the organization it is not necessary that employees are able to adapt the culture of diversity and inclusion. And there can be many factors contributing to that such as very less or no effort by organization to make the environment of organization culturally adaptable for all the employees, lack of policies for the fair and equal treatment of employees. Absence of programs to help employees overcome their prejudices and respect and accept their colleague’s despite of their background.

Impact of digital transformation on banking employee performance with self-efficacy as a mediator

In the digitalization era, banks strive to implement digital transformations; digital culture, competence, and leadership become essential factors to advance the company’s digitalization. Digital transformation is indispensable in improving employee performance amidst rapid digital advancements, helping companies stay competitive and avoid falling behind fintech and banking rivals. The study aims to examine the influence of digital transformations on banking employee performance in Indonesia, targeting state-owned banks. Primary data were gathered through questionnaires involving 100 participants. Data analysis employed partial least squares structural equation modeling (PLS-SEM) to assess the influence of independent on dependent and mediating variables. The results demonstrate that digital culture (p < 0.05), digital competency (p < 0.05), and digital leadership (p < 0.05) positively and significantly influence employee performance. Self-efficacy does not function as a substantial mediating variable between digital culture (p > 0.05) or digital competence (p > 0.05) and employee performance. However, self-efficacy is a crucial mediating variable connecting digital leadership to employee success (p < 0.05). The study demonstrates that digital transformation in terms of culture, competence, and leadership can improve performance. Self-efficacy is able to mediate the effect of digital leadership on employee performance but fails to affect the influence of digital culture and digital capabilities on the performance of banking employees. AcknowledgmentThe authors thank Universitas Sumatera Utara, especially the Research Institute, for their support. Acknowledgments are also expressed to the Kementerian Pendidikan dan Riset through the DRTPM program (number: 92/UN5.4.10.S/PPM/KP-DRTPM/2024), which has provided intellectual and financial assistance. The authors would also like to thank the Management Science Study Program, Universitas Sumatera Utara.

HR Analytics in Human Resource Department: Role, Opportunities and Challenges Faced by Employees of Private Banks

In the modern era, overseeing employees within a company has evolved beyond traditional methods. With business expansion and technological advancements, managing employees and monitoring their performance can now be done online using human resource (HR) analytics tools. The utilisation of HR analytics leads to enhanced employee performance and improved business efficiency, including more effective recruitment, talent management, employee performance and decreased employee turnover. The assessment of different functions and the insights into employee performance provided by HR analytics are crucial for improving decision-making and giving the organisation a competitive advantage. This research seeks to investigate how HR analytics tools are used and highlight the benefits they provide to employees. Organisations can leverage existing data to address issues such as performance, employee turnover and employee attitudes using analytics tools. The motivation behind this research is the shortage of human resources in many organisations. Despite the challenges faced by human resources, the technological landscape has given rise to numerous analytical tools that are being adopted by large companies. The findings of the study underscore the pivotal role played by HR analytics in shaping office behaviour and the work environment.

Drivers of strategy implementation on the banking sector in South Africa

There is significant rivalry among South African banks as a result of the banking sector's being oversaturated. Banks can make use of financial resources, robust organisational cultures, human resources, and productive employee collaboration in light of resource-based theory. The implications of strategy implementations in the banking sector are also looked at. An in-depth interview was created to collect data from twenty-five bank employees. Altas Ti was used for data analysis. The relationship between organisational sustainability and strategy implementation drivers was investigated in this study through the use of qualitative research methods. The results indicate that technology, social capital, organisational culture, and support from upper management all significantly influence how much a strategy is put into implementation. The findings also demonstrate a clear connection between the drivers of strategy implementation and achieving favourable financial and customer outcomes in addition to obtaining a competitive advantage. This study also clarifies the variables that affect strategy implementation and how it could enhance this sector's growth and competitiveness prospects. According to the current study's findings, in order to enhance organisational effectiveness, the banking industry needs to pay special attention to strategy implementation drivers.

Determinants Shaping Coffee Consumption Culture among Banking Professionals in Kathmandu Valley

The lifestyle of Nepali consumers, particularly in Kathmandu, is shifting due to the influence of globalization and Western culture. This study explores the emerging coffee culture, primarily among bankers in Kathmandu Valley, where coffee consumption is rising despite Nepal's traditional preference for tea. The research aims to identify the factors driving this trend, such as Western influence and changing consumer behavior and examines the attitudes of bank employees toward coffee. The study provides insights that will help marketers and the coffee industry strategize for future growth and offers a foundation for further research on coffee consumption in among various emerging cultures, Coffee drinking is one of the emerging cultures among Nepali consumers. These days, White Mochas, Cappuccinos, Lattes, Cafe Mocha, Americano, and Espressos are on everybody lips, literally and figuratively. Traditionally, Nepalese are more tea-people than coffee-people. There are tea stalls in virtually every nook and corner of the country and it is still the favorite national drink for the rich as well as the poor. But over the last couple of years, the habit of coffee consumption has shot up dramatically, particularly in Kathmandu and other urban centers, with youngsters of the MTV generation and foreign-returned professionals as the primary consumers.