Banking Technology Research Articles

Factors Affecting the Adoption of Mobile Banking: Evidence from Sindh

Purpose: This report is intended to conduct for the purpose of determining the relationship between the perceived risk, trust and convenience and on the adoption of mobile banking. The objectives of this study were to determine the factors that influence or affecting the people to adoption of mobile banking and what facilities and obstacles that they are facing by using the mobile banking what are the impacts of perceived risk, trust and convenience by adopting the new technology of mobile banking in Larkana, Sindh, Pakistan
 Design/Methodology/Approach: This research has an explanatory focus. The research utilized a casual survey design and employed a quantitative approach. A total of 102 participants were selected from three universities located in Larkana, Sindh: Sindh University Larkana Campus, QUEST Larkana Campus, and SZABIST Larkana Campus. A standardized questionnaire was used to get the necessary data from the students. In addition to private data, a set of eighteen closed-ended questions similar to the 5-piont scale were employed. The research tool is explained along with potential results based on the selected questionnaire.
 Findings: Results concluded that there is significant relationship between predictors and response variables, whereas, the effect of predictor variable of adoption of mobile banking is analyzed through multiple regression which concluded the results that there is weak positive relation of predictor on response variable for adoption of mobile banking in the region.
 Implications/Originality/Value: The study offers fresh perspectives on the adoption dynamics of mobile banking, particularly in Sindh, Pakistan's interior.

Pengaruh Model Penerimaan Teknologi terhadap Loyalitas Penggunaan Mobile Banking oleh Nasabah Bank Syariah di Kota Bandung

This research was conducted to determine the effect of Islamic bank customer loyalty which is influenced by the technology acceptance model which is proxied by perceived ease of use and perceived usefulness. Data obtained from customers of Islamic banks in the city of Bandung as many as 168 respondents using a questionnaire. Dayang data analysis used was SEM-PLS. the results of the study show that perceived ease of use has a significant positive effect on customer loyalty. In addition, perceived usefulness has a significant positive effect on customer loyalty. The results of this study are expected to trigger Islamic banks to further improve mobile banking facilities so that customers can continue to use Islamic bank mobile banking technology.

Social Engineering SWOT Analysis in Government-Owned Commercial Banks and National Private Commercial Banks

This research examines the phenomenon of social engineering at government-owned commercial banks and national private commercial banks. The research method used is descriptive qualitative with a literature study. The research results show the bank's strengths, weaknesses, opportunities, and threats. In addition, several strategies are recommended for banks to prevent social engineering attacks, namely building information technology in banking according to the standards and regulations of the Financial Service Authority (Otoritas Jasa Keuangan), utilizing social media as an educational tool, training employees, monitoring and optimizing data security and banking information technology networks, suppressing the circulation of social issues on behalf of banks that can trigger social engineering, increasing financial literacy and awareness of data security personal customers and employees. To prevent social engineering attacks, banks can implement strategies that are considered adequate.

The Impact of Natural Disaster Risks on Financial Technology in Jordanian Commercial Banks from the Viewpoint of their Employees

The Impact of Natural Disaster Risks on Financial Technology in Jordanian Commercial Banks from the Viewpoint of their Employees

Understanding of important factors for the adoption of Digital Payments

Financial Inclusion refers to the accessibility of financial products and services like bank accounts, insurance, remittance and payment services, financial advisory services etc., to vulnerable groups such as weaker sections of society and low-income group at an affordable cost. Digital payment system plays a significant role in the upliftment of Financial Inclusion. After demonetization, Digital payments system has gained high growth. Now a days, there is an inclusive growth focused on financial inclusion. Collectively, these are achieved with the enabling of new banking technology. Many banks have arrived with new banking technology that took place in the new scenario of banking customers that is called “Digital Finance”. Thus, digital finance has given a new shape to the banking industry. This research paper focuses on the examination of various factors affecting the adoption of Digital Payments services on Financial Inclusion among the young generation. The primary data has been collected from the students of various colleges and universities situated in Jharkhand state. The collected data has been analyzed, and interpretation is based on the output-derived and factor analyzed. The critical factors which influence the adoption of digital payment services among the students majorly depend on accessibility, availability, and financial feasibility. However, the data collection from the backward rural areas of Jharkhand is difficult as they hesitate to share their financial information and data collection was a challenging task. In this research article, an attempt has been made to study significantly on the factors affecting the adoption of Digital payments on Financial Inclusion in the Jharkhand Region, which to the best of my knowledge has not been broadly attempted, which is a unique contribution to the literature. For more insight on the topic a similar study can be done with addition to various mediating factors in various geographical areas by applying advance research analysis tools and techniques.

AN EMPIRICAL INVESTIGATION OF ATM SERVICE QUALITY AND CUSTOMER SATISFACTION: AN INDIAN PERSPECTIVE

Providing improved customer service has come to be imperative for banks to stay alive and develop, in the evolving liberalized banking sector, under reforms. The three thrust areas for the banking industry are size, speed and service. Central to the acceleration of speed of delivery of service in banking system is adoption of banking technology. The banks have recognized that they need to offer the conveniences of newer technologies to retain their existing customers. The ATM is the most visible and perhapsthe most revolutionary element of virtual banking. The focus of this study has been on the satisfaction of the respondents availing ATM services provided by the banks. The present study depended both on primary and secondary sources. Keywords ATM, service quality, customer satisfaction,

Faktor-faktor yang Mempengaruhi Profitabilitas Bank Syariah di Asia Pasifik Tahun 2010-2016

The purpose of this study is to examine the impact of several factors, namely Capital Adequacy Ratio (CAR), Bank Size, Technology (Internet Banking), and Gross Domestic Product (GDP) on the profitability or Return On Asset (ROA) of Islamic banks operating in the Asia Pacific region between 2010-2016. The sample consists of six Islamic banks located in this region. Data for the variables "Capital Adequacy Ratio" and "Bank Size" were obtained from the annual financial statements provided by the six banks. The variable "Technology" was measured using dummy variables, while the data for the variable "Gross Domestic Product" was obtained from the financial statements of each country. The Ordinary Least Square method was used in Eviews 8 software for analysis. The results show that only the Bank Size variable shows a significant positive effect on ROA with a significance value of 0.0000. In contrast, CAR has a coefficient value of 0.1085, indicating no significant impact on ROA. Similarly, Internet Banking technology and GDP show insignificant coefficients with values of 0.6561 and 0.3057 respectively. Furthermore, when considering the four factors simultaneously - CAR, Bank Size, Technology (Internet Banking), and GDP - it can be concluded that the four factors jointly exert an influence on ROA based on the F-calculated value that exceeds the F-table i.e. 5.569962 > 2.626052285, which is supported by the probability value that is smaller than α = 0.05 i.e. 0.000127 < α = 0.05. The adjusted R-squared value is determined to be around 50%, which indicates that about half of the variation in Return On Assets can be explained by variations in Capital Adequacy Ratio (CAR), Bank Size, Technology (Internet banking), and Gross Domestic Product (GDP).

Blockchain in Financial Services: Current Status, Adoption Challenges, and Future Vision

Blockchain is undoubtedly considered one of the most innovative technologies in financial services from the past decade. Interests in blockchain technology continue to grow on a daily basis, while many promising blockchain-enabled applications and services continue to draw financial interest in the industrial sector and the broader financial services communities. Blockchain technology has the potential to streamline lending services and banking, decrease counterparty risk, and reduce settlement times and issuance. It indeed enables authenticated documentation and anti-money laundering (AML)/Know Your Client (KYC) data, minimizing operational ventures and allowing real-time/online validation of financial documents. Furthermore, as blockchain matures, it increases the value of a diversified range of industries and institutes with a better return on investment. However, such organizations must continue to adopt rigorous approaches to enhance their financial services and regulate their policies. In this article, we discuss the current status of blockchain-enabled financial services and applications, in addition to the impacts, implications, and regulations of incorporating blockchain technology in the finance industry. We further tackle the adaptation model for blockchain technology in global banking and provide a vision for the next generation of financial services based on this emerging technology.

FinTech Adoption in SMEs and Bank Credit Supplies: A Study on Manufacturing SMEs

Bank lending to SMEs plays a vital role in economic growth, contributing significantly to employment and GDP. Access to bank lending is crucial for small- and medium-sized enterprises (SMEs), as they contribute significantly to global employment and GDP. New financial technologies promise better bank operations, fewer costs, and enhanced credit supply to SMEs. However, there is still a lack of empirical findings on how these technologies can solve demand-side bank lending problems for small- and medium-sized firms. This study gathered data from a sample of 381 respondents, comprising CEOs, managers, officers, loan managers, IT consultants, and other relevant stakeholders. The findings indicate that the adoption of blockchain technologies, as well as the adoption of Big Data technologies encompassing cloud computing, data analytics, algorithms, and programming, along with the adoption of mobile banking technologies, have had a substantial positive impact on bank credit supplies for small- and medium-sized enterprises (SMEs) in Pakistan. This novel study contributes to existing knowledge in two ways. First, it provides knowledge to SMEs looking to adopt new technologies; second, it provides knowledge to a manager looking to finance the SMEs with information asymmetries. This research also provides key findings for researchers and policymakers.

AI-Based -Green Banking Technologies And Bank Stability –Moderating Role Of Climate Change

An unstable banking system may result in poor economic outcomes. By using SEM techniques through SMART-PLS; this study analyzes the data from N=380 key respondents of banks who are actively involved in adopting green banking technologies adoption and implementing climate change initiatives (i.e., renewable energy ). This study found that the adoption of green banking technologies (i.e., chatbots, facial recognition, fraud detection ) has significantly and positively improved bank stability and bank responses to climate change initiatives, partially and positively mediated the relationship between AI-based green banking technologies and bank stability. This study has both practical and theoretical significance for managers and policymakers.

Technology Adoption: A Comparative Study of Old Generation and New Generation Banks

It is a generally agreed fact that a sound banking system is a pre-requisite for achieving accelerated economic development. Financial system, all over the world has been rapidly undergoing technological change in the past two-three decades. Computer and Telecommunication facilities are the vehicles of this change as Financial Institutions are highly information intensive. The emergence of tech-savvy new generation banks compelled the old generation banks to adopt modern technology in the delivery of banking services. The present study focuses on the extent of adoption of banking technology by the old generation and new generation banks. Key Words: Old Generation Banks, New Generation Banks, Banking Technology

Security and Privacy Determinants in Biometric Application in Cyber Security in Banks in Eldoret Town, Kenya

Biometric technology has been seen as a driving force for the future direction of strong authentication. Although Biometric has been deemed by many scholars as secure method of identification and verification, few banks in Kenya have implemented the use of biometric features such as fingerprints for customer and systems user identification. There are some that put in place the system but failed to fully utilize the system.What could be the key determinants to successful implementation or adoption of the biometric systems for identification and verification. What are the elements that makes it possible for a banking institution to effectively adopt and use the biometric systems for identification and verification. The study sought to determine the effect of security and privacy in biometric application for authorization and identification in cyber security in banks in Eldoret Town. The study was guided by the contingency theory, diffusion innovation theory, and unified theory of acceptance and use of technology. A descriptive survey design was used. The study comprised of 548 employees from 30 commercial banks in Eldoret Town. The study concludes that security and privacy influence biometric application in authorization and identification in cyber security in banks in Kenya. The study recommended that banks should provide convenient and more secured banking services to customers. Additionally, the study recommended a model for evaluation of biometric system before its implementation. The model will be used to ensure successful implementation and application of the system. The determinants are: security and privacy. Biometric technology in banks needs to integrate with the existing traditional security system which will help the banks the level of authorization and identification cyber security.

PENGARUH KEMUDAHAN DAN KUALITAS INFORMASI TERHADAP MINAT MAHASISWA DALAM PENGGUNAAN LAYANAN M-BANKING PADA BANK SYARIAH

Technological developments in this rapidly growing era of globalization can attract the interest of customers who are used as supporting facilities for activities of all levels of society. One of the information technology in Islamic banking is m-banking service which is the development of the two previous forms of innovation in Islamic banking, namely SMS banking and internet banking. If interest has arisen in the prospective customer, it is hoped that the prospective customer can decide to use m-banking services. The purpose of this study was to determine the level of influence of the ease and quality of information on interest in the use of mobile banking services at Islamic banks partially or simultaneously. This study uses quantitative methods, the data used are primary and secondary data. The data collection technique used the Slovin formula sampling technique with 93 respondents. Data analysis used multiple linear regression analysis and used validity test, reliability test, classical assumption test and hypothesis test. Data processing using SPSS Version 25.0 for windows. The results of this study can be concluded that partially the convenience variable has a significant effect on student interest in using m-banking services at Islamic banks with a t-count value of 4.058 > 1.986 t table (df=90) and a sig value of 0.000 <0.05. And the information quality variable has a significant effect on student interest in using m-banking services at Islamic banks with a t-count value of 4.570 > 1986 and a sig value of 0.000 <0.05. Furthermore, the simultaneous effect with the F test shows that the ease and quality of information have a significant effect on student interest in using m-banking services at Islamic banks with a calculated F value of 122.177 > 3.10. Based on the coefficient of determination test, it shows that the influence of interest on the ease and quality of information is 73.1%, the remaining 26.9% is explained by variables outside the variables studied.

PENGARUH FAKTOR KEAMANAN DAN KEMUDAHAN TERHADAP MINAT GENERASI MILLENIAL MENGGUNAKAN MOBILE BANKING

In this era of rapidly developing technology, it can attract the interest of customers who are used as supporting facilities, where customers prioritize aspects of security and ease of use. Mobile banking technology is a type of service provided by banks to their customers so that customers can carry out banking transactions anytime and anywhere at any time without having to come to the bank concerned. The objectives of the problem in this study are: (1) To determine the influence of Islamic bank mobile banking security on the interest of the millennial generation. (2) To find out the effect of the convenience of Islamic bank mobile banking on the interest of the millennial generation. (3) To find out the influence of the security and convenience of Islamic bank mobile banking together on the interest of the millennial generation. This study uses the theory of Jarvenpaa and Hua as the X_1 variable of security, Davis and Jogiyanto's theory as the X_2 variable of convenience and Sardiman's theory as the Y variable of interest. The method used in this research is a quantitative approach. Data collection techniques in this study used documentation and questionnaires with a Likert scale. The sampling technique used was using the Slovin formula with the number of samples used in this study as many as 100 respondents. Furthermore, the questionnaire data were analyzed using multiple linear regression analysis, validity test, reliability test, classical assumption test including multicollinearity test, normality test, heteroscedasticity test, t test, F test and coefficient of determination test. The results showed that the security variable had a partially significant effect on the millennial generation's interest in using mobile banking with a t-count of 3.693 > 1.660 t-table (df=97). And the convenience variable significantly influences the millennial generation's interest in using mobile banking with a t count of 3.666 > 1.660 t table (df=97). Next, the simultaneous effect with the F test shows that the security and convenience variables together significantly influence the millennial generation's interest in using mobile banking with an calculated F value of 12.120 > 2.76 F table.

Towards a Cyber Resilient Banking System: Effectiveness of Cyber Fraud Risk Management Strategies Adopted by Commercial Banks in Zimbabwe

The advent of digital financial technology left the business community and its clients celebrating convenient ways of online shopping, paying bills and money transfers. However, digital banking technology came with its share of challenges, due to highly digitalised economies in the context of the Fourth Industrial Revolution, cyber fraudsters are increasingly targeting and leveraging on financial market infrastructures. Cyber security of banking institutions and the financial systems across the globe remains a major concern of Central Banks, investors, internal auditors and financial risk managers. The purpose of this research paper was to examine the efficacy of cyber fraud prevention measures used by commercial banks in Zimbabwe. The study also looked into the difficulties encountered in managing cyber-fraud. Results indicate that cyber fraud risk management strategies adopted by Commercial banks are partly effective which indicates existence of opportunities for cyber fraudsters to attacks and get away with it at the expense of clients, banks and the financial system as a whole. Results also indicate that Commercial banks are facing quite a number of challenges which include the following: lack of sophisticated systems, cyber attackers are always ahead, some of the clients do not take awareness messages send to them seriously, some clients share passwords and credit cards and lack of enough education and knowhow of employees. The study therefore concludes that, cyber fraud risk management strategies adopted by Commercial banks are partly effective. Monetary and fiscal authorities need to continue monitoring Commercial banks with regard to implementation of cyber security risk based supervision framework.

Digital twins in banking: Problems and prospects

Aim. To identify key conditions and factors that determine the prospects of implementing digital twins as part of improving the mechanisms of information support for management decision-making (controlling) in banks and business processes for customer service.Tasks. Research theoretical and methodological foundations of the concept of digital twins, peculiarities of their implementation in the banking business processes; estimate market capacity and potential; identify prerequisites for the concept; analyze the effectiveness of digital twins; reveal the main approaches to the concept of digital twins in Russian banks, systematize directions of application and development.Methods. We used general scientific methods to analyze articles and publications, held surveys (including Yandex forms) and interviews that were systematized and generalized.Results. The need to optimize the historically high operating costs of the banks and the importance of ordering disparate databases to support the management decision making has been confirmed. One of the variants for solving these problems is implementation of digital twin technology by banks, which is implemented primarily in replacing physical processes with digital ones (credit conveyors, automated modules of account opening by companies, borrower and project monitoring systems, business analytics systems, antifraud monitoring, etc.). Examples were identified and expert opinions were obtained confirming high efficiency of this technology and its elements which in its turn defines its perspectives against the background of intense competition on the banking market. The key factors of implementation are determined: optimization of banks’ operational business processes, improving the quality of modeling and stress testing. Shortage of qualified specialists in IT sphere, lack of Russian analogues of software and equipment, high cost of implementing technological solutions, departure of foreign developers and integrators from the Russian market were singled out as the most significant problems, associated with the technology implementation. The majority of respondents point to the inevitability of progress, but condition the final decisions based on the formed practice of implementation. It was determined that, given the significant costs of the complex implementation of digital twin technology, it is currently appropriate for banks to focus on individual processes, tasks.Conclusions. The use of digital twins as an integrated multifactor model based on modern digital technology in banking improves the efficiency of bank controlling, customer service and ensures the reduction of the cost of business processes. It is this concept, using modern technological solutions, will contribute to the replacement of a number of physical processes by virtual ones, which will affect the cost of operations and provide banks with direct economic effect.

CONTROLLING THE NPA IN THE INDIAN BANKING INDUSTRY: THE ROLE OF GREEN BANKING

The success of the Swadeshi movement, which emphasizes comprehensive and sustainable development, is the primary means by which the Indian government hopes to achieve Atmanirbhar Bharat. It is crucial to remember to create an atmosphere that is favorable for the creation of locally produced, cost-effective goods and services with minimal negative environmental effects. Due to the availability of smart technology, we saw that numerous financial transactions happened quickly during the lockdown caused by COVID 19. Banking institutions are relying on technology to strengthen their risk monitoring and NPA management capabilities in light of the COVID-19 pandemic and the slowing economy.The current imperative is improved Innovative green banking technologies for paperless transactions, including loan applications, loan releases, agreements, payback strategies, and the recovery of non-performing assets (NPAs), etc.This research paper's goal is to examine the numerous financial products, laws, and regulations governing bank NPA recovery that support green banking. By rerouting capital flows to projects and innovative technologies that are ecologically responsible and have a low impact on the environment, banks play a significant role in reducing the carbon footprint and accelerating economic growth. The paper presents the strategies or techniques employed by the banking sector to promote green banking. Understanding the importance of online resources this paper tries to bring out the significance of the same in the promotion of green banking highlighting the positive implications for controlling non-performing assets with the challenges in promoting green banking.

Dampak Kepercayaan dan Kepuasan Nasabah dalam Menggunakan Layanan Perbankan Elektronik BCA Terhadap Loyalitas Nasabah

The development of information technology has triggered significant changes to various aspects of human life, including the banking industry. The banking industry has adopted electronic banking technology that has made it easier for customers. One of the banks with an excellent reputation for large electronic transactions is Bank BCA. This condition requires Bank BCA always to guarantee the quality of existing electronic services. If the service has problems that interfere with customer satisfaction and trust, Bank BCA has the potential to lose its loyal customers. Therefore, a study was conducted to examine customer trust and satisfaction in using BCA's electronic banking services and their impact on customer loyalty. This study uses a sequential explanatory combination research design, namely a quantitative study first followed by a qualitative study. This method is used to obtain more in-depth data related to the problem under study. The results of this study state that satisfaction has a positive and significant effect on loyalty. However, trust does not affect loyalty. However, this study states that BCA has succeeded in forming customer loyalty, such as the availability to recommend BCA to others, not wanting to switch and open accounts at other banks, and the desire to keep using BCA electronic banking services.

Legal Responsibilities of Parties Involved in Breaking BRI Accounts Through the WhatsApp Application in the Legal Perspective of Engagement

Advances in banking technology are developments in information technology that have had a significant impact on the banking industry. Technological developments have helped banks to improve the efficiency of services and products offered to customers. One of the products of technological advances in banking is Mobile Banking, where customers can make transactions anywhere and anytime. However, this has become a new challenge in the law of engagement related to transactions made by individuals with each other online. This research aims to find out the relationship between account breach through the application with the law of engagement, as well as the responsibility of the parties involved. This research uses normative juridical research method. The conclusion of this research is that there is no banking law on Mobile Banking, the customer is responsible for the imprudence committed against his bank account

Green Banking Development: A Case Study of Vietnam

Purpose: The objectives determine factors affecting green banking development in Vietnam. The authors proposed policy implications that contributed to the green banking development in Vietnam. Theoretical framework: For long-term sustainable economic development, many countries worldwide have chosen to develop a green economy, including the theory of green banking. Design/methodology/approach: The research method of the paper is a combination of qualitative and quantitative research methods. Qualitative research was conducted with a group discussion technique, checked the scales used, and consulted with banking managers on the research issue, thereby building the scales included in the research model and setting up and completing the questionnaire. Quantitative research was carried out from January to February 2023. Processing data by statistical methods, analyzing EFA and CFA, using linear structural model analysis (SEM) to test the fit of models and hypotheses with SPSS 20.0 software and Amos. Findings: The article showed that banking technology substantially impacts green banking development among eight factors. Research, Practical & Social implications: The study has inherited and supplemented the scale in the model and a new set of scales used to evaluate the development of green banks, systematized, increased, and developed more basic theoretical issues about banking green. Originality/value: The paper's originality and value help researchers, managers, and policymakers for Vietnamese commercial banks, in particular, and the banking industry, in general, to apply to contribute to the development of green banking and the green economy in the future.