Banking Organizations Research Articles

Open Banking Standards in Georgia

Banking activity in Georgia is going through a period of rapid changes caused by the introduction of new information technologies and the globalization of financial markets. In the wake of radical market reforms, the country's banking system has changed significantly. The number of banking organizations whose activities are based on market principles has increased, which in turn creates conditions for the development of competition in the market of banking services. The introduction of information technologies has opened up new opportunities for banks to manage risks, develop progressive forms of customer service and further diversify their activities. Information technology has become the basis of many financial innovations that have led to the creation of various financial instruments. The era of open banking has begun, and with it, the growth of the fintech ecosystem. Georgia is not lagging behind world trends either - the National Bank and the Georgian Banking Association started working on the development of common open banking standards as early as 2020, the main principles of which we will discuss in this article. Keywords: Digital economy, Fintech-innovations, API - services, Open banking.

The Effect of Social Media Interactive Messaging on Customer Loyalty of Commercial Banks in Nairobi City County, Kenya

Social media interactive messaging is rapidly becoming a major marketing practice in the corporate world. Modern organizations are recognizing the interactive nature of social media platforms as breaker of barriers that initially limited customer-company interactions. Commercial banks have not been left behind in the intensified journey of using social media platforms to interact with customers in real-time and use it a s tool to inspire customer loyalty. However, existing literature has not empirically established if adopting the social media interactive messaging can significantly customer loyalty of commercial banks in Kenya. Moreover, some banking organizations have not fully optimized interactive messaging feature of the social networking sites to inspire customer loyalty. The current study investigated the effect of social media interactive messaging on customer loyalty of commercial banks in Nairobi City County, Kenya. The study was underpinned by the honeycomb model and the technology acceptance model. A primary research methodology was applied. A closed-ended questionnaire was administered to random sample of 384 commercial bank customers. Data collected was coded and entered into the Statistical Package for Social Sciences (SPSS). The study results revealed that social media interactive messaging has a significant positive effect on customer loyalty of commercial banks in Nairobi City County, Kenya. The study recommends that commercial banks in Kenya improve the ease of use of their social media pages to inspire customer usage for communications. Keywords: Social media, interactive messaging, commercial banks, Nairobi City County.

WORK COMMITMENT AND TRANSFER OF TRAINING: A MEDIATED AND MODERATED MODEL THROUGH SEM-PLS EVIDENCE FROM PAKISTAN

This study aims to assess the relationship between independent variable work commitment (WC) and dependent variable transfer of training (TOT) with mediated variable motivation to transfer and moderated variable Islamic personality characteristics. This mechanism is a multivariate quantitative study, therefore, applied mediated moderated model through the PLS-SEM approach. The study targets to assess the relationships among latent constructs to give new insights into the HRM practices in organizations. The data are collected from the Shariah-compliant banks in Pakistan. The statistical reliability and validity were established and based on hypotheses. The findings are formed to confirm the measurement model first and then the structural model to investigate relationships among constructs. The results of the study reveal that there exists a significant and positive relationship between constructs of work commitment and transfer of training. The mediating variable motivation to transfer (MOT) plays its role partially between the independent variable (WC) and dependent variable (TOT). Moreover, the moderating variable Islamic personality characteristics (IP) interestingly make a stronger relationship between work commitment and transfer of training by its moderating effect which is positive and statistically significant. Hence, this study provides a clear picture for the practical and professional assessment of employees regarding the transfer of training to improve the organizational practices in human resource management practices for all types of organizations in general and shariah-compliant banking organizations in particular, thus, the study has professional and practical importance in this connection. This research with sustainable consideration has an original and novel contribution of authors to the literature.

Influence of Individual Characteristics and Commitments on the Effectiveness of the Awu Ardya Garini Organization

This study's objectives were to describe individual characteristics and commitment to Effectiveness, to test and analyze the effect of individual characteristics and work environment simultaneously on performance, to examine and analyze the effect of individual characteristics and work environment partially on performance, and to identify the most influential variables on the performance of Army Wife Union (AWU) Ardhya Garini Kodik and Halim Perdana Kusuma Jakarta. Quantitative research is employed, i.e., research that has a hypothesis and requires statistical techniques to establish the hypothesis; causal-comparative research is the sort of research. This study was carried out at Kodikau Halim Perdana Kusuma in Jakarta. This study found that good attitudes and interests can contribute to favourable individual characteristics among AWU members Ardhya Garini Kodik and Halim Perdana Kusuma Jakarta, as indicated by their positive responses. The efficacy of the bank's organization is determined by its ability to accomplish organizational functions in line with set goals and applicable requirements, as well as its adaptability, job satisfaction, and sense of responsibility. Individual qualities are the most prominent and influential of the assessed components affecting the performance of an organization. Thus, the development in organizational performance at AWU Ardhya Garini Kodik at Halim Perdana Kusuma Jakarta is heavily influenced by skills and dispositions. The efficacy of the bank's organization is determined by its ability to accomplish organizational functions in line with set goals and applicable requirements, as well as its adaptability, job satisfaction, and sense of responsibility. Individual qualities are the most prominent and influential of the assessed components affecting the performance of an organization.

COVID-19: First wave impacts on the Charitable Food Sector in Manitoba, Canada

The first wave of the COVID-19 pandemic led to significant socioeconomic changes in Canada due to business and school closures, and related job losses. This increased food insecurity among vulnerable populations, as well as many who had not been previously food insecure, placing unprecedented demand on charitable food organizations. This study documented the pandemic’s impact on charitable food organizations in Manitoba, Canada during the first wave in spring 2020. Using a multi-method design, data on pandemic-related program challenges and newly implemented policies/procedures were collected from: food bank organization websites and Facebook pages; online news media outlets; and semi-structured interviews with food organization leadership. Inductive thematic analysis was used to identify emerging patterns and themes. Second level coding was used to integrate data from different sources. Six challenge themes emerged: increased need for services; acquisition and distribution of food supply; staff and volunteer resource management; emotional vulnerability of staff, volunteers, and clients; difficulties with internal and external communications; and lack of structural supports. Five policy/procedure themes emerged: program and service delivery changes; finance and administrative changes; safety protocols; advocacy for resources and community engagement; and changes to paid and volunteer staffing. The first wave of COVID-19 had a significant impact on the Manitoba charitable food sector. Food banks re-configured programs to meet client needs amid shifting public health directives, with diminished resources, rising demand, and insufficient government support. Despite the resiliency of community food organizations during the pandemic, the status quo with respect to addressing food insecurity is inefficient and inadequate.

Organisational Foundations and Performance of Banks in India – A Juxtaposition Study from 1991-92 to 2019-20

Banks are the pivot of development. The way the banking organisations function (Payer) will influence the performance of the banks as well as the target group (The Receiver). There will be always a business relationship between the banks and their customers. This relationship will be solidified and continue to exist for a lifetime and beyond (generation customers). When a bank lives longer, it means better performance by establishing a continuous customer relationship. It is in this context, a study on the organisational foundations to its performance is critical and essential. The present study aims at establishing a temporal relationship between organisational foundations – Vision, Mission, Objectives, Goals / Values, and Strategies and needs to be juxtaposed for a concomitant relationship. The study covers four types of banks in India – Public Sector (PSBs), Private Sector(Pvt_SBs), Foreign Banks(FBs), and All Scheduled Commercial Banks (ASCBs). The organisational foundational variables such as Vision, Mission, Objectives, Goals/ Values, and Strategies are culled out to test the hypothesis of the significance of organisational foundations as explicitly stated will lead to better performance of the banks by type.
 The above hypothesis is tested using ANOVA Fixed Effects Model for all performance variables at the aggregate level. The data are culled out from reports of eighty banks which form a major chunk of the banks in India. The sources of data are bank websites, annual reports, RBI websites, EPWRF data sets, and the like. The data have been tabulated by bank type from 1991-92 to 2019-20 – the post-liberalization period in India.
 The findings of the study are: PSBs although form 56.5% of the total transactions (credit) have mixed levels of performance. Some areas are statistically significant and some are not. The organisational foundational variables have moderate clarity and are in most of the cases, objectives and goals are not specified. The Pvt_SBs have a market share of 35.4% of total transactions that are urban-centric and have been performing well and most of the variables are documented. The FBs which are operating in India are clear about all the organisational variables except strategy. The share of the FBs in Indian urban transactions is 4.19% of the total and all the parameters of performance show the statistically significant result at 1% level. Generally, there will be no autocorrelation effect in the time model tested. This means Foreign Banks make very little or minimum time-oriented errors.
 The paper suggests that all types of banks in India must emulate the FBs to have stronger organisational foundations which in the long run facilitate better competitive performance.

How CEO transformational leadership impacts organizational and individual innovative behavior: collaborative HRM as mediator

PurposeThe purpose of this research is to examine how the chief exective officers (CEO's) transformational leadership impacts organizational innovation and individual innovative behavior, through the mediating role of collaborative human resource management (HRM) practices.Design/methodology/approachBy using a stratified sampling technique, the data were obtained from ten Microfinance banks located in five metropolitan cities of Pakistan. By adopting a purposive sampling technique, total 427 responses were received out of which 411 responses were considered for data analysis. Structural equation modeling (SEM) technique was adopted using AMOS 21.0 to test the developed hypotheses.FindingsThe findings of the study described a significant and positive relationship between CEO transformational leadership and collaborative HRM. The collaborative HRM has also a positive impact on organizational innovation and individual innovative behavior. Moreover, the results revealed that collaborative HRM fully mediates between CEO transformational leadership and organizational innovation. However, partial mediate between CEO transformational leadership and individual innovative behavior.Practical implicationsThe results of this study can be helpful for bank organizations and policymakers who have extended vision and anticipate the significance of innovation in a fast-changing market. The results of the study also provide the space and scope for prospective researchers and scholars for further research.Originality/valueThere is substantial literature existing on the relationship between CEO transformational leadership, organizational innovation and individual innovative behavior. However, the study finds this that only few researchers took the opportunity to observe the mediating role of collaborative HRM on the relationship between CEO transformational leadership, organizational innovation and individual innovative behavior in the context of Pakistan.

Perception of Justice and Commitment: Cross-Sectional Survey of Outsourcing Employees in Banking Sector, Bandung, Indonesia

This research aimed to see how organizational justice and organizational commitment affected employee satisfaction. The authors examined outsourcing workers in banking companies to explore the dimensions of organizational justice on organizational commitment and employee job satisfaction. Employees of four banking organizations in Bandung, West Java, made up the research population, sampled using simple random sampling with as many as 200 participants. The data was analyzed using a component-based structural equation modeling (SEM). The findings revealed that organizational justice impacted both organizational commitment and employee happiness at the same time. However, when looked at more closely, organizational justice had varied effects on organizational commitment and employee happiness. For example, organizational justice substantially impacted emotional commitment but had little effect on normative commitment. Furthermore, distributive justice had little effect on emotional commitment, although procedural justice and interaction justice significantly impacted it. This study is a contribution to clarify that top managers of the company must provide organizational justice to employees of outsourcing which is expected to improve organizational commitment that can increase employee satisfaction. More research is needed to incorporate several characteristics that impact employee happiness

The Impact of Fintech on Banks with Historical, Contemporary and Future Perspective with Legal Perception

Even before the advent of the financial technology innovation known as FinTech, financial technology had extensively been used by banking and financial sectors. According to FinTech's development up to this point, FinTech has an impact on the Bank's operations in historical, contemporary and future perspectives. These facts form the basis of this research, which uses Pakistan as a case study to attempt to provide an evocative analysis of banks and fintech from the historical, contemporary and future perspectives along with legal perception. This research employs both qualitative method techniques and a descriptive-analytic research methodology. To conduct this descriptive study, we critically analyse a number of pertinent scientific publications, information about the FinTech phenomena in Pakistan, and supporting documents from banking organisations. What occurred to banks and FinTech from the historical, contemporary and future perspectives is revealed by the analysis findings.

Survey of IT Governance Influence on Digital Transformation and Bank Organization Performance

The disruption of emerging technologies, startups, changes in stakeholders' behavior, and the COVID-19 pandemic acceleration have forced many companies to perform a digital transformation (DT). However, the facts show many related investment failures because of poor governance practices. Previous research has proven that IT governance (ITG) has a significant role in improving organizational performance. Unfortunately, few studies still show the ITG mechanisms, structures, processes, and relational influence on successful DT. Recent research has found the hybrid ITG influence on DT, but not their relationship to organizational performance. Therefore, we hypothesized the traditional and agile/adaptive ITG mechanisms influence DT and organizational performance. The survey method was used by distributing a questionnaire to the organization's three lines of defense, from the top-level and IT managers (planners, architects, developers, operations, services, security, and quality assurance) to risk managers and internal auditors. The model was analyzed using Structural Equation Modeling assisted by SmartPLS. Bank B was chosen because the banking industry is greatly affected in the digital era along with the rise of fintech. The results showed a significant correlation between agile/adaptive and traditional ITG mechanisms on DT and a positive impact on organizational performance. This manuscript contributes to researchers exploring the ITG mechanism details for successful DT and practitioners to implement them in related industries.

Design and Implementation of an Efficient Electronic Bank Management Information System Based Data Warehouse and Data Mining Processing

The quantity of electronic bank data grows exponentially with development of Information Technology (IT). The size of these data is impossible for traditional database and human analyst to come up with interesting information that will help in process of decision making. Management Information System (MIS) based Data warehouse (DW) and Data Mining (DM) techniques support the development of IT and process of management decision-making. But the traditional DW size make the query complex, which may cause unacceptable delay in decision support queries. Thus, in this paper an Efficient Electronic Bank MIS based DW and Mining Processing (EEBMIS-DWMP) was developed with cluster and non-cluster indexed view to provide decision-makers with both best response time and precise information. Also, analysis of the multilayer perception neural network, naïve Bayes, random forest, logistic regression, support vector machine and C5.0 on a real-world data of bank was done to improve effectiveness for campaign by analyzing the most useful features that influence campaign success. Results offer how the proposed EEBMIS-DWMP developed bank organizations by comparing performance of system with and without index view in terms of balance accuracy, accuracy, precision, recall, mean absolute error, root mean square error, F measure and running time. Conclusions from results offers that EEBMIS-DWMP can construct a database for each customer, a storage system that integrates data from a variety of sources into a single unified framework, decrease errors and time required to prepare financial reports, quickly access for information, analysis of data in multivariate, accurate prediction of competent, profitability segmentation.

Need, Strategies and Requirements in the Medical System for Bone Banks: A Review Article.

An orthopedic bone bank's creation and management is a challenging procedure where medical organization and legal requirements interact. There are no formal regulations for the management and organization of an orthopedic bone bank in the Netherlands or any other nation in Europe. The recently revised "law of security and quality for utilizing human materials in the Netherlands establishes guidelines for the technical and administrative elements of using human tissue and cells. The bone bank's processes involve a rigorous questionnaire for choosing donors, a complete bacteriological, histological, and serological examination, as well as industry-standard, practices for registering, processing, preserving, distributing, and storing bone allografts. This article explains how an approved bone bank is run, and it may be used as a suggestion for formal regulation or as a model for additional orthopedic bone banks in Europe. Osseous graft manufacture, testing, packing, storage, and transportation are all handled by bone banks. Their primary responsibility is to guarantee the transplants' biological characteristics and microbial cleanliness by legal and quality criteria. All orthopedic surgeons face the challenge of reconstructing bone defects; to address this issue, there are several methods, including the use of autografts, allografts, and bone substitutes to enhance and speed bone recovery. Although autografts have superior biological qualities, their volume is constrained and they are linked to donor site morbidity. Allografts are readily accessible, however, there are still worries about the possibility of infections, and they lack osteosarcoma qualities.

Global banks and systemic risk: The dark side of country financial connectedness

We study the relation between country financial connectedness and systemic risk for U.S. banking organizations with global exposures. Using supervisory data on U.S. banks’ foreign claims, we find that banks with exposure to countries with globally connected financial markets contribute more to U.S. systemic risk. These adverse effects are amplified by systemically important and less capitalized banking organizations. Consistent with the idea that financial connectedness is a conduit for risk transmission, risk spillovers to the U.S. from foreign financial crises are magnified when the countries in crisis are well financially connected. Our findings are relevant for macro-prudential policy given the concentration of U.S. financial claims in well-connected markets.

Challenges of Purchasing Teams during the COVID-19 Global Health Crisis

Abstract As a result of dealing with global or internal crises, the role of the purchasing function usually increases. For example, facing the pandemic health crisis, the purchasing teams were forced to act in an agile way in order to deliver the expected value within the organizations. On the other hand, there are continuous challenges for the purchasing teams, coming from the supply chain, market uncertainties, spending management, potential misalignment, or changing priorities within a company’s objectives. This paper is a qualitative study based on semi-structured interviews addressed to eight purchasing executives from the local banking organizations (in Romania). The study focuses on the challenges the purchasing teams have faced in the last period and the potential solutions that were applied to ensure continuity and success within their organizations. It was demonstrated that the complexity of the purchasing teams’ activity has been exacerbated during the health pandemic crisis and there were identified strategies for the potential future crises.

Let’s eat together! The production of commensality in the spatial setting of the flexible office

This paper draws attention to commensality -eating and drinking in the presence of others- and the spatial production of sharing food at work. We propose to add a socio-spatial perspective to the research agenda on the triad of food, work, and organization. In particular, we conceptually and empirically discuss the potential for understanding commensality space in a way that addresses its productive force, and its inherent dialectics and tensions. Applying insights from Lefebvre’s work on dialectics and space, we analyze the case of a French Banking organization's new flexible office, and we argue that and how commensality is meaningful to everyday working life. The contribution of this paper is three-fold: it argues that organizational space is a set of multiplicities that enact particular practices and organizational dialectics; it extends the concept of commensality; it adds to typical forms of commensality in sociology.

Customer Satisfaction with Personal Selling of Indusind Bank

Banking organisations use a range of promotional techniques to attract customers. Communication and consumer appeal are supported by the various aspects of a firm’s promotional mix and the firm retains full control over the extent to which these facets are used. The many components of a company’s promotional blend aid communication and customer attraction. The firm has complete control over how many of these aspects are used. Promotional blend comprises of advertising, personal selling, sales promotion etc. The degree to which any of these features are used tends to vary by industry and is dictated by the products and services they offer. Personal selling is one of the most important factors in the banking industry. It is a sales technique whereby the sales representatives employ their skill-sets to try to close a deal. The focus of this study is to look into Indusind Bank’s personal selling activities and how they relate to customer satisfaction.

Stock Market Prediction Based on Big Data Using Deep Reinforcement Long Short-Term Memory Model

In this modern era, the stock market is one of the important platforms for several business developments to ensure their growth for upcoming years. Big data is another technical aspect of the stock market to import large amounts of stocks. Deep Reinforcement Long Short Term Memory (DRLSTM) model is proposed for achieving better prediction rate for stock market trends based on the technical indicators. Three most popular banking organizations data is obtained in real-time live stocks from the NIFTY-50 market data. The data is enclosed based on trading days from 2000 to 2020. The bid data approach known to be a Hadoop framework is used simultaneously to handle large amounts of data for processing through distributed storage. The experimental results are performed based on the mean squared error (MSE) for the proposed model which obtained a low error rate of 0.017% for SBI, 0.014% for HDFC, and 0.018% for BajajFin. The proposed model is evaluated and results are compared with other existing techniques which the RLSTM outperforms by obtaining a high accuracy rate.

A theoretical study on the impediments of artificial intelligence in banking industry

In recent years technology has become pertinent element of success for businesses and manufacturing industries. Technologies have also changed the ways in which the organizations perform their businesses. Artificial intelligence has become the buzz word in the field of technology in the recent scenario with enormous power to transform the traditional methods & to bring wide range of benefits. This technological innovation is gaining all the attraction of corporate world also has become the key issues of any nation’s strategy. Due to rapid rise in digitization and online banking, there is growing need to adopt & implement Artificial Intelligence technology in banking organizations too. AI has become important disruptor for banking industry. AI substantially reduces operating cost, increases efficiency & improves customer satisfaction. As the use of technology increases, it also brings numerous risks & challenges along with legal & governance issues. Machines decisions are going to replace human decisions,but how reliable, ethical & logical these decisions stay, becomes the question of everyone’s mind. Numbers of barrier are present for this technological driven innovation of AI. The study aims to focus on the challenges that banking organizations are experiencing. Banks are encountering all the hurdles starting from AI adoption to reluctance of customers for acceptance of AI driven decisions.

IMPLIKASI PSAK 68 AKIBAT DAMPAK COVID-19 TERHADAP PERUSAHAAN SEKTOR PERBANKAN DI INDONESIA

The global Covid-19 outbreak coincided with the release of financial accounts in 2019. Fair value was one of the consequences. The price that would be obtained to transfer an asset or liability in an orderly transaction between market players, as defined by PSAK 68, is fair value. The goal of this research is to find out which companies have a direct impact on PSAK 68 and how companies generate financial reports in line with the Covid-19 situation. This method of research employs qualitative research methods. This type of qualitative research is descriptive in nature and tends to utilize analysis. In this study, document studies are used to examine the financial statements of banking organizations in Indonesia in 2020. According to the findings of this study, PSAK 68 is used in the financial statements of 11 out of 33 banking companies. The Covid-19 pandemic's uncertainty has a significant impact on the disclosure of assessments and inputs, as well as the sensitivity of the assessment to changes in businesses while compiling financial statements.

Multidimensional statistical analysis of the results of banking organizations in the Russian Federation

Multidimensional statistical analysis of the results of banking organizations in the Russian Federation