Bank Professionals Research Articles

Transfusion Support in Hematopoietic Stem Cell Transplantation: A Contemporary Narrative Review.

Hematopoietic stem cell transplantation (HSCT) is a cornerstone of modern medical practice, and can only be performed safely and effectively with appropriate transfusion medicine support. Patients undergoing HSCT often develop therapy-related cytopenia, necessitating differing blood product requirements in the pre-, peri-, and post-transplant periods. Moreover, ensuring optimal management for patients alloimmunized to human leukocyte antigens (HLA) and/or red blood cell (RBC) antigens, as well as for patients receiving ABO-incompatible transplants, requires close collaboration with transfusion medicine and blood bank professionals. Finally, as updated transfusion guidelines and novel blood product modifications emerge, the options available to the transplant practitioner continue to expand. Herein, we detail contemporary blood transfusion and transfusion medicine practices for patients undergoing HSCT.

The intention to adopt metaverse in Islamic banks: an integrated theoretical framework of TAM and religiosity intention model

Purpose This paper aims to explore the intention to adopt the Metaverse in Islamic banks, with a particular focus on evaluating perceived usefulness, ease of use, user satisfaction and the influence of religiosity. Integrating the technology adoption model (TAM) and religiosity intention model, this study will dissect the multidimensional aspects influencing the acceptance of Metaverse technologies. Design/methodology/approach Surveying Islamic bank professionals in Jordan, this study used a structured questionnaire and data augmentation to analyze Metaverse adoption factors. Using partial least squares-structural equation modeling, the relationships between ease of use, usefulness, religiosity and satisfaction were explored. Findings The study identifies pivotal relationships among perceived usefulness, ease of use, user satisfaction and religiosity in the context of adopting metaverse technologies in Islamic banks in Jordan. Evidence highlights the dominant role of perceived usefulness and ease in influencing both intention to use and satisfaction levels. Religiosity, while not a direct influencer, plays a collaborative role, underscoring a balanced mix of technological and religious elements that will potentially shape the adoption trajectory of metaverse technologies within this specific banking sector. Practical implications Integrating metaverse technologies in Islamic banks necessitates balancing technological advances with Sharia compliance. The study underscores the importance of aligning user experience with religious values and fostering innovation within Islamic ethical guidelines. Originality/value This study uniquely integrates the TAM and religiosity-intention model to explore metaverse adoption in Islamic banks, unveiling a nuanced interplay between technology and religious values. It offers practical insights for tailoring innovations in the Islamic financial ecosystem.

Perception of Employees on High-Performance Human Resource Practices (HPHRP) in Indian Banks: A Comparison

The aim of this article is to study the difference between public and private sector banks in terms of high-performance human resource practices (HPHRP). This empirical research paper is based on a detailed analysis of the literature research, which has been conducted on 500 managerial staff of public and private sector banks in Rajasthan through a structured questionnaire. Results reveal that there is a significant difference in the HPHRP of public and private sector banks in Rajasthan with reference to practices like internal mobility, selective staffing, result-oriented appraisal, employment security and incentive rewards. The practices, namely, extensive training, clear job description, and participation and teamwork, were found to be less significant in the study. The HPHRP scale and the differences in high-performance work systems (HPWSs) between public and private sector banks were investigated in the Indian context from a theoretical standpoint. For bank professionals, this study will help in improving their HPWSs. The study is unique as it seeks to identify the role of HPHRP in both public and private sector banks in India and concentrates on a bundle of human resource practices that will significantly improve the industry’s performance outcomes.

The Effect of Organizational Justice and Self-Efficacy on Career Satisfaction among the Employees of Banking Sector in Bangladesh

This present study aimed to determine the influence of organizational justice and self-efficacy on career satisfaction. Employing survey and cross-sectional method, data was collected from the permanent employees of thirteen selected commercial banks located in Dhaka and Chittagong cities, Bangladesh. This study adopted simple random sampling techniques to select the sample, total 1480 self-administered questionnaires were sent to the respondents via email, 440 useable questionnaires were returned. The data was analyzed by deploying the SPSS version 22.0 and Smart-PLS version 4.0. The results indicate that distributive justice and procedural justice has a significant positive influence on career satisfaction, where interactional justice is positively but insignificantly related with career satisfaction. The results also show that self-efficacy positively impact career satisfaction. Moreover, the results of this study offer significant implications for bank professionals, policymakers, and scholars in formulating a strategic approach and initiatives to augment the level of career satisfaction among employees in the banking sector. Lastly, this section will go into the consequences of the findings and provide recommendations for further research. This study makes a valuable contribution to the continuing scholarly discourse surrounding the significant impact of employee career satisfaction within the banking sector.

ESTIMATION OF SERUM FERRITIN LEVEL IN REGULAR BLOOD DONORS - A TERTIARY HOSPITAL BASED STUDY

Introduction: Nutritional Anemia is a worldwide problem with the highest prevalence in developing countries like India. Iron Deficiency Anemia (IDA) accounts for 8.41 lacs deaths annually worldwide. WHO/CDC in 2004 recommended Hemoglobin and Serum Ferritin level as the most sensitive markers for detection of Iron Deficiency (ID) and Iron Deficiency Anemia. Aim: To assess and compare Serum Ferritin and the Hematological Indices between control (first time donor) and regular blood donors. Materials and Methods: Donors were divided into Control (first time donors) and Case (donors who had donated atleast two times per year in the last five previous years). Following donation, blood samples from 80 donors were collected - 2 ml in EDTA tubes for CBC by using Automatic Hematolgy Analyzer machine and 4ml in plain tubes for Serum Ferritin estimation by ELISA method. Results: In our Case Control study, we noted statistically significant association between difference of mean values and frequency of donation with respect to Age and Serum Ferritin level in control and case. We also noted statistically significant association of Serum Ferritin with respect to number of lifetime donation, donation per year, Hb and MCV (p≤0.05). Conclusion: As a part of Donor Hemovigilance Program, awareness should be enhanced among blood bank professionals and regular donors about estimation of Serum Ferritin level to maintain adequate donor pool.

A STUDY ON FINANCIAL RATIO ANALYSIS OF AIRPORT AUTHORITY OF INDIA

Financial Statement Analysis significantly helps in understanding the financial profile of the business group or entity either government or non-government. The analysis can be carried out based on the requirements related to decisions of various stakeholders like fund managers, brokerage consultants, bank professionals, creditors, debtors, investors, for taxation, economists and many more stakeholders. Financial statement analysis useful for the understanding and measuring the liquidity, efficiency, and profitability for making the comparative studies and for future decisions and plans. This study conducted only on the financial ratio analysis among the various financial analysis lists. The study conducted on the financial information of Airport Authority of India (AAI) by collecting secondary data from FY 2014-15 to FY 2019-20. This study conducted on liquidity, leverage, efficiency, and profitability ratios. While conducting analysis this study made comparisons with the other financial years. The final outcome of the study is that AAI needs to concentrate on the full filling the short-term liabilities and other major good things about generating good margins with assets and operations.

Determinants and Consequences of Customer Satisfaction in Indian Retail Banks: Moderation of Bank Reputation

The entry of private sector banks in the Indian market has compelled all the banks to determine the drivers of customer satisfaction (CS). This research aims to assess the drivers of CS and its implications in the Indian retail banking (IRB) sector. The top six Indian private sector banks were chosen according to market capitalization. A standardized questionnaire was used to gather responses from IRB customers and then evaluated using structural equation modelling (SEM). Five factors of CS are identified in the study, viz. effective complaint handling (ECH), service convenience (SC), perceived fairness (PF), perceived market performance (PMP) and relationship commitment (RC). The results unveil that SC and RC have a strong positive influence on CS, which further augments customer word of mouth (WoM) and repurchase intention (RI). In addition, bank reputation (BR) moderates the model’s relationship between CS and its consequences. Considering only private sector banks may limit the generalization of findings to a certain extent. The study presents vital enablers that escalate CS and might help bank professionals to identify thrust areas. There is a shortage of research on ‘BR’ and ‘RC’ in India’s context of the banking sector. Therefore, the research adds to the current literature by including the components mentioned above and other essential determinants and consequences. Furthermore, the study accentuates the complexities of relationships among the determinants and consequences of CS through a meticulous conceptual model of an IRB sector.

Key Success Factors of a Shopping Mall Project: Creditors Perspective in Serbia

Research question: The study researches the key success factors of a shopping mall project (SM) from the perspective of creditors in Serbia. Motivation: In Serbia, the retail landscape has seen a continuous increase in the number of SMs over the recent years. To support further development, project finance (PF) plays a significant role as an adequate financing structure for such projects. Idea: Existing knowledge highlights the importance of different factors for the sustainability of SM operation in the long run, describes their impact on project success, or offers potential solutions to a specific business problem. On the other hand, a question may be raised regarding the creditor’s ability to assess the quality of different investor decisions when deciding to finance a concrete project. Data: Research is based on the review of papers published in relevant international journals, while the presented case study is a real-life example from banks’ business practice. Relative significance of different factors from the creditors’ perspective was established and confirmed by means of a survey among bank professionals. Tools: Research findings are derived from a case study and simple empirical research conducted among bank professionals in Serbia. Findings: Results show that the most important elements of the project strategy which creditors consider relevant for project success in the long run are location and tenant mix. Contribution: Research results contribute to a better understanding between investors and creditors and may shorten the time needed for the credit approval process.

Influence of donor profile on pre and post-pasteurization bacteriology of donated human milk

Introduction: breastfeeding is the gold standard for infant's nutrition. Human milk bank is an essential tool to guarantee availability and safety in those situations when breastfeeding is not an option. The manipulation during the extraction of the human milk by the donors is a critical point to ensure an adequate microbiological safety. Therefore, knowing the bacterial flora that prevails in donated milk is essential to draw conclusions that can lead to taking measures in the management of the bank. Objectives: to analyze the prevalence of microorganisms in milk samples donated to the milk bank and how the bacterial flora behaves according to the profile of the donors and the donor milk circuits. Methods: the present work is a retrospective descriptive observational study that analyzes characteristics and the positive microbiological results within our milk bank samples from June 1, 2016 to December 31, 2020. All milk bank donors voluntarily signed an informed consent that authorizes the use of data to investigation. Results: during the study period, a total of 1,587 liters of raw milk were donated by 266 women, highlighting that, despite the SARS-CoV-2 virus pandemic, 2020 has been the year in which more volume of milk has been dispensed. The results show that 221 batches had at least one positive microbiological isolation (149 of them were before and 46 after pasteurization). Pre and post-pasteurization rate varies over the years with a decrease in the pre-pasteurization discard rate (3,9%) and increase in the post-pasteurization rate (5,3%). The most frequently isolated germs found in pre-pasteurization cultures were gram positive cocci and Enterobacter and a decrease in the positivity to S. aureus after establishing an eradication protocol. In post-pasteurization cultures, the most commonly found germs are Bacillus. Regarding the donor's profile, it was found a non statistically significant way that those women with the highest donation volume and/or admission of their offspring in Neonatology were associated with higher frequency of positive cultures. Conclusions: bacteriological analysis of milk samples is an essential part of quality control for a milk bank. Our results reflect a good extraction system and transportation, as well as good training from the bank's professionals. Nevertheless, improvement of processes is necessary to reduce the rate of contamination and the amount of discarded milk.

Entrepreneurial finance and risk mitigation in Islamic and conventional banks: evidence from Pakistan

This study was carried out to explore the effects of entrepreneurial finance, market risk management (MRM), credit risk management (CRM) and operational risk management (ORM) on risk mitigation in the conventional and Islamic banks of Pakistan. In addition to this, the moderating role of entrepreneurial finance was also examined. By using the cluster sampling technique, 500 questionnaires were distributed among the employees of conventional and Islamic banks. Data were analysed through Partial Least Square (PLS). It is found that MRM, CRM, and ORM have significant positive relationships with risk mitigation. Focus on market risk, credit risk, and ORM effects positively on overall risk mitigation. Furthermore, entrepreneurial finance strengthens the positive relationship between MRM and risk mitigation. This study has valuable insights for bank professionals and practitioners to mitigate the risk.

The new donor vigilance system in Denmark reveals regional differences in adverse reactions supposedly caused by variation in the registration.

In recent years, there has been an increased focus among blood bank professionals on the health and safety of blood donors. In 2019, the Danish Haemovigilance Committee designed a national donor vigilance system to improve the registration of adverse reactions (AR) in blood donors. The new donor vigilance system was implemented on 1 January 2020 and we here present the results from the first year of registration. AR categories, severity level and imputability score were defined based on the definitions from the International Society of Blood Transfusion, AABB and the European Commission directive 2005/61/EC, respectively. Across all severity levels, AR in Danish blood donors were found to be rare (1498 per 100,000 donations). Only 0.2% of the registered reactions were classified as serious (2.7 per 100,000 donations). Large regional differences were seen in the registration of citrate reactions and haematomas. Significant differences across regions in what to categorize as an AR were persistent even when including a severity score in the reporting. The Danish Haemovigilance Committee will commence a national work to align the definitions but suggests that this matter is raised to an international level as part of the current work to agree upon definitions for assessment of donor AR.

Examining Corneal Tissue Exportation Fee and Its Impact on Equitable Allocation.

We conducted grounded theory semistructured interviews, purposively inviting participants until themed saturation was met. Sentiment analysis was used to determine opinion. We interviewed n = 92 global eye tissue and eye bank professionals. We determined that corneal tissue, which is exported, costs between US $100 and US $6000 or is provided as gratis. Collectively, interviewees indicated that, globally, there were no fixed fee structures in place, and the fee was influenced by multiple factors on both export and import sides. They indicated that ultimately corneas were allocated based on the importers' ability to pay the price determined by the exporting eye bank. Allocation of corneal tissue, which is exported, is influenced by the fees charged by the exporters to meet their bottom line and the funds available to importers. Therefore, export allocation is not equitable, with those who can pay a higher fee, prioritized. Steps to guide and support exporters with the development of fee structures that promote equitable allocation are essential. This will assist both export and import eye bank development, corneal tissue access development, and those awaiting a corneal transplant.

Investigating service innovation, bank reputation and customer trust: evidence from Indian retail banking

PurposeGlobal proliferation had a noteworthy impact on the Indian retail banking industry and mushrooming banks have entailed to emphasize on customer satisfaction (CS) quotient to remain competitive. This study aims to illuminate determinants of CS and customer trust (CT) and their denouement in Indian retail banking.Design/methodology/approachThe top six Indian private sector banks were selected hinged on market capitalization. A total of 460 responses from retail bank customers were gathered using a structured questionnaire. Direct and indirect relationships were analyzed with mediation and moderation by using structural equation modeling.FindingsThe study identifies determinants of CS and CT. The results manifest that perceived service innovation (PSI) and bank reputation (BR) considerably aggrandize CS and CT. Furthermore, CS strikingly magnifies customer loyalty (CL). The study also posits that CT partially mediates between the nexus of PSI and BR on the one side and CS on the other. Moreover, perceived risk moderates the association between CS and loyalty.Research limitations/implicationsThe study demonstrates indispensable drivers of CS, CT and CL which may encourage bank professionals to hold on to their customers and enhance profitability.Originality/valueHere is a dearth of literature on PSI and BR in the Indian banking industry. Thus, the study supplements literature by assimilating these constructs through a compendious conceptual model. The study is distinct as it evaluates mediating effects of CT in unfurling complexities of relationships among the underlying constructs.

Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk

PurposePermeation of private sector banks has triggered intense competitiveness in the Indian banking sector; therefore, customer satisfaction has become the epicenter of all activities. The study seeks to explicate the antecedents and reverberation of customer satisfaction in the Indian retail banking sector.Design/methodology/approachTop six Indian private sector banks were selected based on market capitalization. Cross-sectional data from 460 retail bank customers were collected by employing a structured questionnaire and evaluated wielding structural equation modeling.FindingsThe study discerns seven antecedents of customer satisfaction, namely tangibility, reliability, empathy, responsiveness, assurance, perceived service innovation and bank reputation. The results unveil that assurance, bank reputation and perceived service innovation significantly escalate customer satisfaction, which further markedly accentuates customer loyalty. However, tangibility was the only dimension bearing an insignificant relationship. In addition, both perceived trust and perceived risk significantly moderate the association between customer satisfaction and customer loyalty in the model.Research limitations/implicationsIncorporation of merely private sector banks and considering cosmopolitans restraints generalization of findings to some extent. The study bespeaks essential determinants of customer satisfaction that might succor bank professionals to retain customers and ameliorate profitability.Originality/valueThere is a paucity of literature on “perceived service innovation” and “bank reputation” in the Indian banking scenario. Therefore, the study augments the literature by integrating aforesaid important constituents along with other antecedents and reverberation. Moreover, the study uses theoretical lens to anchor its hypotheses through a comprehensive conceptual model in the backdrop of Indian retail banking.

Significance of Job Attitudes and Motivation in Fostering Knowledge Sharing Behaviour Among Bank Personnel

This research examines the association of job attitudes (i.e. job involvement, job satisfaction, and commitment) with knowledge sharing behaviour of bank personnel through behavioural antecedents (i.e. motivation, attitude, and intentions to share knowledge). The hypothesised relationships among job attitudes (excluding job involvement), behaviour antecedents, and knowledge sharing behaviour are significant and consistent. Notably, the association of job satisfaction with the motivation to share knowledge is insignificant. The survey results are based on data from a stratified multistage cluster sample of 316 public and private sector bank professionals from Pakistan, analyzed using Partial Least Square (PLS)-Structure Equation Modelling (SEM). The research provides a framework for theoretical and practical implications in knowledge-intensive organisations to foster knowledge sharing that increases individual as well as organisational productivity. The study paves the way for future research by including knowledge-oriented leadership, culture, trust, knowledge governance, and citizenship behaviour in the current framework for analysis in diverse geographical and demographical contexts.

Do Eye Bank Models and Competitive Practice Affect International Cornea Allocation?

International export and import of corneas is dependent on the stakeholders involved in the process and how those organizations engage to move corneas from one point to another. Our article presents the pathway of corneal donation from the export nation until its use in the import nation. It presents opinion on how aspects, such as competition and promotional behaviors, the use of online systems, and third-party engagement may influence allocation. We interviewed n = 92 international eye tissue and eye bank (EB) professionals to garner their opinion. We used saturation and sentiment methods to extract and consolidate group opinion. Interviewees indicated that competition and promotional behaviors existed in some EB nations-although it was not universal. They indicated that the behavioral approach used by the individual EB, rather than the act of information sharing, influenced allocation. They also indicated that organizational models and allocation systems (eg, online ordering) and engagement with nonstate actors were important in allocation practice and decision making. We mapped the pathways for corneas involved in export and import from the point of recovery to their point of transplantation. Although generalist in nature and limited by the paucity of the existing literature, our article outlines that different business models, partnerships, and applied methods influence corneal export and import.

English for Bankers: An Investigation into Bank Managers' English Language Needs

The study aims to explore the written English language needs and practices of bank managers of Askari Bank Limited, Pakistan. This research focuses only on the written English language needs of bank managers as they must be proficient while using English in their writings. The data are collected by means of interviews which provided in-depth views of the participants. The purposive sampling technique is used to collect data from bank managers to evaluate their current written English practices and their target the English language needs in the light of their experience. Thematic analysis is used to analyze the data. The themes were deducted from the interview guide and analysed under the objectives of the current study. The findings reveal that English is an important tool for written English communications for bank managers, and a large number of written tasks are conducted in the English language. The investigation of interviews also helped to find out the demands of bank professionals with respect to needs, lacks and wants.

The impacts of World Bank education programs in alleviating Middle East economies within Syrian refugee crisis

Purpose This study aims to investigate the World Bank achievements in reinforcing Middle Eastern economies in the light of the Syrian refugees’ crisis. It aims to analyze the influence of the World Bank activities in sustaining and developing a key Lebanese sector under pressure, namely, education. Design/methodology/approach Face-to-face, semi-structured interviews were conducted, followed by thematic analysis of gathered data. The study participants included senior Lebanese World Bank professionals and education experts, who once held major leadership roles in the World Bank. Findings Data analysis revealed major contributions in human development, substantial governmental support and controlling damaging consequences of the Syrian crisis, which helped in supporting economic stabilization and prevented education sector from collapsing. Originality/value The desire of evaluating the World Bank activities in the education sector will help in understanding the World Bank’s role in the development process of the education sector and the associated local government support. In addition, the study seeks to assess governmental performance in adapting the required changes to achieve development and revealing strategies used for refugee crisis. Due to a shortage of relevant studies, this study seeks to fill the associated gap with implications and recommendations guiding educational development in the Middle East, in addition to operational recommendations and indications for further studies in the field.

CLOUD IMPLEMENTATION IN EMERGING MARKET BANKS: THE IMPORTANCE OF SERVICE QUALITY

Cloud computing is emerging as key a technology platform for banking operations globally. In Asia, the progress of cloud application is relatively slow. This paper considers the major factors which influence a bank’s decision to contract with a technology service provider to implement a cloud based strategy. This research study identifies the trends in applying cloud computing in global banking with a focus on banks in Thailand. It will analyze the criteria IT executives in banks use to decide on the selection of technology service providers. Banks require the service provider to meet specific requirements for a cloud implementation project in a bank. A survey approach was used to identify the important criteria IT executives in banks use to select an IT technology provider for cloud applications. The sample included 367 bank IT executives and professionals in Thai and international banks based in Bangkok. SEM was used to analyze the data. Interviews were conducted with 21 IT executives for insights into their decision criteria. Service quality which is based on the conventional SERVQUAL indicators strongly influence the decision to choose a technology service provider. This selection is also influenced by the capability of service provider, their technical capability and the cloud application features. There are few studies in the literature on the decision criteria that banks use to select a provider for cloud computing application.

Practical use of rubric for assessment of eye bank professionals for eye retrieval and its role in improving eye retrieval process in eye banks: An Indo-American experience.

Purpose:To study the practical use of the Rubric for Assessment of Eye Bank Professionals for Eye Retrieval (RAEPER) as a competency assessment tool by organizing a workshop in two eye banks – one in India and other in America.Methods:Two-day workshop was conducted in two eye banks – named Shroff’s Charity Eye Hospital (SCEH) in India and Miracles in Sight (MIS) in America. Day 1 of workshop comprised of didactic lectures and discussions and day 2 was eye retrieval assessment done on human eyes in a wet lab setting. Assessment was done using RAEPER by two independent senior eye bank managers.Results:MIS had 27 participants, 15 males and 12 females (mean age: 38.8 years, range: 28-55) and SCEH had 11 participants, 10 males and 1 female (mean age: 48 years, range: 22–68). All participants were in house technicians, who had a minimal experience of at least 150 eye retrievals. At MIS, step 19 (crystalline lens check) got a score of 3 (Competent) 93.5% of the time. At SCEH, step 6 (conjunctival removal) and step 4 (Irrigation of cornea with sterile saline) were high scoring with 90.11% and 72.7% scoring 3, respectively.Conclusion:India’s cornea blind population is expected to reach 10 million by 2020. Steps need to be taken to improve cornea retrieval rates in the country and make various eye banks self-sufficient. Incorporating such training modules not only improves the cornea utilization rates, but also helps standardize the entire eye banking process.