Bank Communication Research Articles

CUSTOMERS' SATISFACTION WITH APPLICATION BASED BANKING: AN EMPIRICAL STUDY OF UDAIPUR CITY

In the present era, Technology is affecting both qualitatively and quantitatively life of each and every one. The exponential growth of information technology has touched the lives of millions of people and introduced major changes in the worldwide economic and business atmosphere.The developments in the banking technology have speeded up the banking communication and transactions for clients via various apps of banking so keeping this in view this research has been conducted to study the customers' satisfaction with application based banking.The data has been collected from 300 customers with the help of semi structured questionnaire and it has been concluded that majority of customers were satisfied with application based banking services in Udaipur city

Central Bank Communications and Financial Market Reactions: A Text Mining Approach

Central Bank Communications and Financial Market Reactions: A Text Mining Approach

Keep it Simple: Central Bank Communication and Asset Prices

Keep it Simple: Central Bank Communication and Asset Prices

Real and nominal effects of monetary shocks under time-varying disagreement

This paper investigates the heterogeneity of monetary policy transmission under time-varying disagreement regimes using a threshold VAR. Empirically, I establish that during times of high disagreement, prices respond more sluggishly in response to monetary shocks. These stickier prices cause a flatter Phillips curve, leading to the empirical result that monetary policy has stronger real (output) effects in high disagreement periods. I develop a tractable theoretical model that show rationally inattentive price-setters produce this result. The model also links disagreement and uncertainty – two fundamentally different concepts, and bridges the results of this paper to the literature on state-dependent monetary transmission. The main result highlights a role for improved central bank communications that reduce disagreement among economic agents, which lessens output falls when implementing disinflationary monetary policies.

The Predictive Power of Central Bank Communication: Evidence from Mexico

The Predictive Power of Central Bank Communication: Evidence from Mexico

Central Bank Communication by??? The Economics of Public Policy Leaks

Central Bank Communication by??? The Economics of Public Policy Leaks

Domestic or U.S. News: What Drives Canadian Financial Markets?

Using a GARCH model, we study the effects of Canadian and U.S. central bank communication and macroeconomic news on Canadian bond, stock, and foreign exchange market returns and volatility. First, central bank communication and macro news from both countries have an impact on Canadian financial markets. Second, Canadian central bank communication is more relevant than its U.S. counterpart, whereas in the case of macro news, that originating from the United States dominates. Third, we find evidence that the impact of Canadian news reaches its maximum when the Canadian target rate departs from the Federal Funds target rate (2002–2004) and thereafter. The introduction of fixed announcement dates (FAD) initially does not cause a noticeable break in the data. Finally, Canadian and U.S. target rate changes lead to higher price volatility, and so does other U.S. news. Other Canadian news, however, lowers price volatility.

Central Bank Communication and House Price Expectations

Central Bank Communication and House Price Expectations

Central Bank Communication with the General Public

Central Bank Communication with the General Public

Central Bank Communication and Trust: An Experimental Study on the European Central Bank and the General Public

Central Bank Communication and Trust: An Experimental Study on the European Central Bank and the General Public

What is that noise? Analysing sentiment-based variation in central bank communication

What is that noise? Analysing sentiment-based variation in central bank communication

Central Bank Communication by ??? The Economics of Public Policy Leaks

Central Bank Communication by ??? The Economics of Public Policy Leaks

The role of sharia banking communication in strengthening decision making's factors

Bank Syariah Indonesia (BSI) is the new brand from the merger of three Banks: BRI Syariah, BNI Syariah and Bank Mandiri Syariah. The leaders face the difficulties to manage every decision and human resource harmonization in branch level because of culture on each bank. This research was conducted to determine the effect of emotional intelligence professionalism and participatory leadership on participatory leadership with communication as a moderating variable. The research method in this study is a quantitative method. The population of this study was 100 employees of the BSI with the sampling technique using purposive sampling. The analysis used is in the form of SEM analysis using the PLS application. The results of this study indicate that the emotional intelligence of professionalism and participatory leadership has no effect on participatory leadership. Meanwhile, after being moderated by communication, the emotional intelligence, professionalism and participatory leadership have effects on decision making. Main conclusion is collaboration requires communication. This study has implications for the importance of a communication model based on Islamic values in managing Islamic institutions/organizations.***Bank Syariah Indonesia (BSI) merupakan brand baru dari penggabungan tiga Bank: BRI Syariah, BNI Syariah dan Bank Mandiri Syariah. Para pemimpin menghadapi kesulitan untuk mengelola setiap keputusan dan harmonisasi sumber daya manusia di tingkat cabang karena budaya di masing-masing bank. Penelitian ini dilakukan untuk mengetahui pengaruh profesionalisme kecerdasan emosional dan kepemimpinan partisipatif terhadap kepemimpinan partisipatif dengan komunikasi sebagai variabel moderasi. Metode penelitian dalam penelitian ini adalah metode kuantitatif. Populasi penelitian ini adalah 100 pegawai BSI dengan teknik pengambilan sampel menggunakan purposive sampling. Analisis yang digunakan berupa analisis SEM dengan menggunakan aplikasi PLS. Hasil penelitian ini menunjukkan bahwa kecerdasan emosional profesionalisme dan kepemimpinan partisipatif tidak berpengaruh terhadap kepemimpinan partisipatif. Sedangkan setelah dimoderatori oleh komunikasi, kecerdasan emosional, profesionalisme dan kepemimpinan partisipatif berpengaruh terhadap pengambilan keputusan. Kesimpulan utama penelitian ini adalah kolaborasi menyaratkan komunikasi. Studi ini berimplikasi terhadap pentingnya suatu model komunikasi berbasis nilai-nilai Islam dalam mengelola lembaga/organisasi keislaman.

Effect of Inflation on Economic Growth in Tanzania for the Period from 1970 to 2020

The research examines the effect of inflation on economic growth in Tanzania. The study employs the secondary time series data from 1970 to 2020 taken from the Bank of Tanzania, and the VECM is used to find the cointegration between variables to show the short-run and long run dynamics. Graphical analysis and Augmented Dickey-Fuller tests were conducted to find the unit root in the model. All variables were stationary and integrated in the same order I(1). The results show that the error correction was significantly negative. That is, the annual rate of adjustment required to achieve long-run equilibrium was 28.31 percent. Based on the findings in the short-run, the extended money supply and interest rates had negative and insignificant effects on GDP, while the exchange rate had an inversely significant effect on GDP. Inflation targeting had a favourable insignificant effect on GDP. Long-run results show that extended money supply, exchange rates, and interest rates had positive significant effects on economic growth, whereas inflation targeting had negative significant effects on GDP. It is recommended that the government, policymakers, and financial institutions focus on managing inflation by the prudent implementation of fiscal and monetary policies, and maintaining a regulation of interest rates, the extended money supply, and real exchange rates also inflation targeting should be emphasized by improving the central bank's communication, transparency, and accountability to avoid inflation volatility and stimulate economic growth.

Effective communication and plain language in the banking practice as a subject in the curriculum of Polish Studies

This article presents the results of a research conducted under our supervision by students of the subject “Clearly, honestly, correctly – simplifying banking communication in practice”. The classes were delivered at the University of Warsaw in cooperation with mBank as part of the “Students for the Environment” programme. On this example, we show how to integrate plain-language topics into academic teaching. This article presents also the conclusions formulated based on the research results and further research perspectives on the idea of plain language in the context of a broader phenomenon, i.e. effective communication. Keywords: effective communication – plain language – “Students for the Environment” program – mBank – social research – university teaching.

Insights on inflation expectations in the Philippines from a household survey

The study contributes to the literature on expectations by providing insights on household expectations from an emerging market and inflation targeting country like the Philippines. Using the results of the Consumer Expectations Survey (CES), a quarterly household survey conducted by the Bangko Sentral ng Pilipinas (BSP), the study is the first to look at the characteristics and determinants of household inflation expectations in the Philippines at a granular level. Results show that survey-based household expectations in the country are not rational. Filipino households exhibit an upward bias in their forecast of future inflation and they tend to rely more on information about past inflation to form their expectations. Nonetheless, in recent years, households have started to incorporate information about future outcomes in their inflation expectations process. To determine the factors that drive household expectations in the Philippines, aggregated (i.e., time series) and disaggregated (i.e., pooled data) data from CES quarterly survey rounds between 2010 and 2020 are used on a standard inflation expectations model. Empirical results point to a significant effect of income conditions, perceptions on economic and financial conditions, the inflation target, and demographic factors (e.g., educational attainment, marital status) on the formation of household expectations in the Philippines. Based on the findings and observations, the study draws insights for central bank communication strategy, particularly in influencing household expectations.

Real‐time macroeconomic projection using narrative central bank communication

SummaryUnlike the central banks of most developed economies, the People's Bank of China (PBC) does not release its macroeconomic forecasts to the public but instead carries out narrative communication. We apply a hurdle distributed multinomial regression to PBC communication texts in real time, addressing the ultrahigh dimensionality, sparsity, and look‐ahead biases. In addition, we embed text‐based indices into mixed‐data sampling (MIDAS)‐type models and conduct forecast combinations for prediction. Our results argue that the predictive information from communication texts improves the real‐time out‐of‐sample prediction performance. We connect textual analysis and real‐time macroeconomic projection, providing new insights into the value of central bank communication.

Bank Communication in Building a Saving Culture at Bank Muamalat Indonesia Madiun Sub-Branch Office

Communication is needed by every individual or group in interacting. Without community communication, it is impossible to form, on the contrary, without society, it is impossible for humans to develop communication. Communication is very important in an institution, one of which is Bank Muamalat Indonesia KCP Madiun. Based on the results of interviews conducted with customers, it can be said that communication at Bank Muamalat Indonesia KCP Madiun is good, but CS neglects to inform the advantages and other service features in the product so that it does not affect customers to make transactions at the Bank, especially in terms of saving. This is not in accordance with the theory put forward by Harold Laswell that communication is defined as: Who Says What Through What Channel To Whom With What Effect?. The main purpose of this research is to describe several things which include bank communication patterns, narration of communication language, and the impact of narration of communication language on the culture of saving at Bank Muamalat Indonesia KCP Madiun. Methods This research uses qualitative research methods. While the data collection techniques used were interviews, observation, and documentation. The results of the study conclude that there are 4 communication patterns used at Bank Muamalat Indonesia KCP Madiun in building a culture of saving, namely primary, linear, secondary and circular communication patterns. The narration of the communication language applied by Bank Muamalat Indonesia KCP Madiun is that it has used good language, easy to understand and in accordance with the script recommended by the bank, but in the CS section the narrative used is still not optimal, which is indicated by the negligence of CS in conveying the advantages of products and features other services. The impact arising from the application of the language communication narrative is the lack of knowledge and understanding of customers about the product so that it does not generate customer interest in saving.

Central bank communication, corporate maturity mismatch and innovation

This paper analyzes the relationship between central bank communication and corporate innovation. The results show that: (1) Communication in a loose direction of the central bank will promote corporate innovation. (2) The higher the degree of consistency between words and deeds, the stronger the positive impact of central bank communication on corporate innovation. (3) The increase in the proportion of policy continuity words in the central bank communication text will amplify the positive impact of the loose communication on corporate innovation. (4) Communication in the loose direction of the central bank will inhibit the corporate behavior of “Corporate Maturity Mismatch”, so as to promote corporate innovation. (5) The positive impact of central bank communication on corporate innovation is more significant in companies with stable investor sentiment and a high degree of management myopia. (6) The period of low moderation of monetary policy will help to strengthen the role of central bank communication in promoting corporate innovation.

Central bank mandates: How differences can influence the content and tone of central bank communication

Using modern text mining methods, we analyze the influence of central bank mandates on the content and tone of communication via speeches. Relatedly, we also examine empirically how inflation and unemployment expectations affect the tone of speeches relative to past macroeconomic developments. We compare speeches given by senior officials of the Federal Reserve (FED) against ones of the European Central Bank (ECB). We find evidence that the mandate of the central bank does affect speech sentiment. That said, speeches by both central banks display greater similarities before the Great Financial Crisis (GFC), than afterwards. We also find that, especially since the GFC, unemployment expectations drive the tone of FED speeches while inflation expectations influence the tone of ECB speeches.