Balanced Scorecard Method Research Articles

Operational Analysis Of Strategic Plan Based On The Perspective Of Balanced Scorecard Performance Of Hospital Employees At Royal Prima Hospital Medan

Performance appraisal using the Balanced Scorecard method measures a hospital’s performance comprehensively from both the financial and non-financial sectors. As a health service company must have a comprehensive, coherent, balanced and measurable performance appraisal system. This study aims to analyze, test, and measure the performance of the hospital by using The Balance Scorecard case study at Royal Prima Hospital Medan. According to the balanced scorecard, the research problem was how about the performance of Royal Prima Hospital Medan in the period of 2018-2020. The assessment was done from four perspectives: financial perspective, customer perspective, internal business perspective, and growth and learning perspective. The research used mixed methods, a research step by combining two types of research, qualitative and quantitative research. The data were gathered by conducting a documentary study on financial statements, medical records, and personnel records. Primary data were obtained from the interviews with the management and distributing questionnaires to customers and employees in the hospital. The results of the research showed that the performance of the financial perspective on economic ratios is not yet economical, while the efficient and effectiveness ratios are very good, the financial performance of Royal Prima Hospital Medan has been very effective and efficient from 2018 to 2020. The Hospital performance from the customer perspective in the period of 2018-2020 for the percentage of customer retention is still not good, customer acquisition is very good and customer satisfaction is quite good. The performance of internal business perspective in the period 2018-2020 was not good in which the percentage of BOR, BTO, and TOI were not in accordance with the standard of the Ministry of Health. The performance of the percentage of growth and learning at Royal Prima Hospital Medan perspective in the period of 2018 - 2020 shows a fairly good percentage.

The role of the balanced performance model in raising the level of performance in the banking sector Applied research in Al-Rafidain Bank

The research aims to shed light on the Balanced Scorecard method and performance measures and to show the impact of applying the Balanced Scorecard to improve the performance of Al-Rafidain Bank on the banking business, as well as showing the extent of employee and customer satisfaction with the services provided by the bank.The research was based on a basic premise that “the use of the four dimensions of the balanced scorecard in evaluating the bank’s performance will help raise the level of performance in Rafidain Bank.” The researcher concluded that the goal of the balanced scorecard is the periodic review of the bank’s performance, in order to identify shortcomings in order to address them and Addressing the shortcoming in the traditional management systems due to their inability to link the various strategies of the institution in order to avoid losses that the bank may be exposed to in the future by applying the balanced scorecard with its four dimensions, which will help the bank to achieve its goals of profit, business continuity and prosperity

Balanced Scorecard (BSC) Dalam Pengukuran Kinerja Organisasi Sektor Publik Pada Kantor Desa di Blitar

The purpose of this study is to analyze the application of the Balanced Scorecard (BSC) method in measuring the performance of public sector organizations at the Jimbe Village Office, Kademangan District. research place at jimbe village office, Kademangan district, descriptive type of research with quantitative approach, data collection methods in the form of interviews, questionnaires and documentation using samples of people who carry out services at the jimbe village office for one month, all Jimbe Village Tools and APBDes data for the 2019-2021 fiscal year. The results of the study are that the financial perspective of the Jimbe Village Government is quite good with the economic ratio classified as economical and the effectiveness ratio is classified as effective, the financial independence ratio is relatively low and the efficiency ratio is classified as inefficient. The customer perspective of the community satisfaction index is classified as satisfied. Jimbe Village's internal business process perspective has innovated in technology-based operational activities, adequate facilities and infrastructure. The learning perspective and the growth of the device satisfaction index are classified as satisfied with various training programs.

Designing of Business Performance Measurement Instruments of Notify Coffee With Balanced Scorecard

SMEs are one of the sectors that provide many job opportunities in Indonesia. SME Coffee Shop is one of the SME sub-sectors that is experiencing growth in Indonesia. A performance improvement strategy is needed to maximize the performance of SMEs Coffee Shop in order to compete and develop the business. This paper aims to identify the aligment of the SMEs vision, mission, goals and target, create a strategy map, identify Key Performance Indicator, and develop business used Balanced Scorecard method of Notif Coffee. The object of this research is Notif Coffee which is one of Coffee Shop SMEs in West Java. This study used are primary data obtained by structured interview with Notif Coffee owner and secondary data in the form of literature studies. The data processing and analysis method is carried by Key Performance Indicator and Balanced Scorecard consisting four targets, namely finance, learning and growth, internal business, and customer. The research shows that Notif Coffee have many problem in internal business perspective because Key Performance Indicator shows that target is not achived. The result of this research using balanced scorecard analysis with four perspectives led by the learning and growth, followed by the customer perspective, the financial perspective, and internal perspective.

Analysis of the Role and Performance of Business Incubator al-Ahmadi Entrepreneurship Center Batam Riau Island

This study aims to determine the performance of the Al Ahmadi Entrepreneurship business incubator in assisting the fostered businesses. Knowing the benefits of the incubation program on the performance of the fostered business. The method used in this research is descriptive quantitative. The data used in this study are primary and secondary data. The primary data was obtained from questionnaires distributed to the fostered business incubators, while the secondary data came from literature studies sourced from books, journals, reports or previous research. The data obtained were analyzed using the Balanced Scorecard (BSC) method. The results showed that the achievement score of Al-Ahmadi Entrepreneurship Center's performance was 82,127. According to Price Waterhouse Coopers Al- Ahmadi Entrepreneurship Center in mentoring fostered businesses is satisfactory. Al-Ahmadi Entrepreneurship Center has played a role in improving the performance of the fostered businesses seen from four indicators, namely increasing turnover, increasing the number of workers, increasing production capacity, and increasing access to sources of capital.

Implementation of the Balanced Scorecard as a measuring tool for company performance ( Case Study at PT. ARS Maju Sentosa)

The background of this research is how to implement a balanced scorecard to calculate performance in a company. With the opportunity score k method, it can be seen whether the company can develop or not or what things can affect a company that will develop. The method used in this study is to use the literature review method, and use trials on existing data in the company, with this data it can be seen that the real results of the company can progress and develop. The problem raised in this research is how to find out what things can improve the performance of all companies. Therefore, with the balanced scorecard method, it will be known what things are the weaknesses and strengths of a company that will develop so that it can corrected early. the purpose of this research is how to find out the application of the balanced scorecard hood score to work performance in a company so that it can be known what things can affect and be influenced by a company so that things can be fixed that are the shortcomings of a company.

MONITORING SYSTEM AND PERFORMANCE MEASUREMENT USING WEBSITE-BASED BALANCED SCORECARD METHOD

Abstract : Directorate General of State Assets West Kalimantan Regional Office each year has a work program provided by the central DJKN that must be completed, The work program is carried out with the target set by the central DJKN. DJKN has a standard method in measuring each work plan program, namely using the Balanced Scorecard method, But in its application there are still many processes in measuring and monitoring plans that are done manually so that business processes are carried out for a long time and are ineffective and without an information system, the monitoring process cannot be done in real time anywhere and anytime so that some work plans are late accordingly. with targets that will directly affect performance. This study aims to cut the manual business process by using a website-based performance monitoring and measurement system so that it is hoped that the performance monitoring process can be carried out optimally in real time and easily. The results of this research are in the form of a website-based performance monitoring and measurement system that has been tested for system functionalities and system interfaces by obtaining results according to each functional system and system interface available and testing for users at the Directorate General of State Assets West Kalimantan Regional Office obtaining a percentage of 88.55 % .. Keywords : Balanced Scorecard ; DJKN ; Monitoring ; Performance Measurement Abstract : Directorate General State Assets (DGST ) West Kalimantan Regional Office every year year have a given work program by the central DJKN which must completed , work program implemented with the target that has been set by the central DJKN . DJKN has standard method in measure every program plan work that is use the Balanced Scorecard method, but in implementation still many processes in measure and monitoring plan work done manually so that the business processes that are run eat long time and no effective as well as without existence system information make the monitoring process not can done by realtime everywhere and any time so that make a number of plan work late no in accordance with a target that direct will influence performance . Study this aim cut those manual business processes with use monitoring system and measurement performance web -based so that expected performance monitoring process could done by maximum with easy and realtime , Results study this in the form of monitoring system and measurement performance based on a website that has been tested functional system and interface system with get results in accordance will every functional system and interface existing system _ and testing to users at the West Kalimantan Regional Office DJKN get results percentage 88.55%. Keywords: Balanced Scorecard ; DJKN ; Monitoring ; Performance Measurement

Analisis Balanced Scorecard sebagai Alat Pengukuran Kinerja Perusahaan di Bank BJB KCP Gatot Subroto

Based on observations, that the background of this research is that there are several companies measuring their performance still using traditional methods, therefore the author will measure performance with modern methods by applying the Balanced Scorecard method as a performance measurement tool. This study aims to determine how to measure performance using the Balanced Scorecard method with four perspectives, namely: financial perspective, customer perspective, internal business process perspective and learning and growth perspective. The object of research in this report is to measure the company's performance using the balanced scorecard. This type of research is descriptive qualitative with primary and secondary data types using data collection techniques in the form of observation, interviews, literature study and documentation. While the data collection techniques from these four perspectives used observation and interview techniques. The results of the analysis show that performance measurement from a financial perspective provides an indicator of 0.635 which is declared good, measured using asset growth, increased profits, increased financing and asset optimization. The result of measuring the performance of the customer perspective is worth 0.75 which is declared good, measured using customer retention, customer acquisition and customer satisfaction. The results of the measurement of the performance of the internal business process perspective get a score of 1 which means good, measured using the operation process, the innovation process and after-sales service. The results of measuring the performance of growth and learning perspectives get a score of 0.5 which means enough, measured using employee retention, employee turnover, employee productivity and employee absenteeism.

Business Process Management Implementation to Increase Revenue PT. XYZ Using Balanced Scorecard Measurement Tool

PT. XYZ has three subsidiaries, which run Digital Business, and the other one of another company that handles the field of human resource development. In running its business PT. XYZ gets the biggest revenue from PT. A. In 2011 there was a change in regulations from the Government of Indonesia at the Ministry of Communications. This change made it difficult for PT XYZ to achieve Annual Income, the decline in Revenue experienced made PT. XYZ must find a solution with several approaches. The researcher provides input with the BPM (Business Process Management) method approach, for PT. XYZ and all subsidiaries under it. The purpose of this research is to help PT XYZ formulate the best performance based on KPI (Key Performance Indicator) for all HR (Human Resources) in pursuing Revenue Targets, as well as reducing the cost of Human Resources. The Balanced Scorecard measurement method was chosen to determine the constraints in each unit of three subsidiaries of PT XYZ because there are so many employees working in the same field. The results of this paper, with the Balanced Score Card Method, create performance development in the three subsidiaries of PT XYZ and can find out the similarities in the KPIs in the work process in the IT division of the three subsidiaries under it. Functional changes in everyone who works at PT. XYZ is expected to be able to provide support to three subsidiaries of PT. XYZ. So that the Revenue Target in the following year can be achieved.

PERFORMANCE ASSESSMENT TO IMPROVE THE QUALITY OF PERFORMANCE AND SERVICE IN JAKARTA PPISHP FOOD SECURITY DEPARTMENT USING BALANCED SCORCARD

Center for Fisheries Production, Inspection and Certification (PPISHP) is a unit technical implementer within the Department of Food Security, Maritime Affairs and Agriculture of DKI Jakarta Province. PPISHP DKI Jakarta Province does not yet have a comprehensive performance measurement. Performance measurement only uses an assessment on the financial aspect, financial measures alone are not enough to evaluate the overall performance of the agency. Non-financial performance such as productivity and the ability of employees to produce products or services that can meet consumer desires is neglected. To measure the performance of an agency, a comprehensive performance measurement method is needed to achieve the desired goal. Therefore, the Balanced Scorecard method is deemed necessary to be applied to PPISHP DKI Jakarta Province.

The Implementation of Balanced Scorecard as Performance Measurement: A Case Study of Palm Sugar Business in Indonesia

One of the leading commodities to support national food security is sugar palm. Food security is a significant issue in efforts to fulfill food needs and community welfare. In implementing palm sugar business management, the problem faced is the management that has not been integrated from upstream (supply of raw materials) to downstream (commercialization of products). For this reason, management integration is needed starting from the procurement and availability of palm sap raw materials as the only source of raw materials, processing palm sugar products, distribution to products to consumers. One of the performance measurement methods used is the Balanced Scorecard method”performance measurement using the Balanced Scorecard, which is then integrated with AHP. The results showed that the palm sugar business could be said to be profitable because the profitability value is > 0, and it can be said to be efficient with a performance value of 89.03.

Design of PD Pasar Medan City Performance Measurement Using the Balanced Scorecard Method

This study aims to determine the performance of PD Pasar Medan City using the Balanced Scorecard method using four perspectives, namely: (1) financial perspective, (2) customer perspective, (3) internal business process perspective, and (4) learning and growth perspective. This type of research is a case study. Data collection techniques used are interviews, documentation, observation and questionnaires whose samples consist of traders and employees. The data analysis techniques used are (1) financial perspective, namely financial ratio analysis, (2) customer perspective using Multi-attribute Attitude Model (MAM) analysis, (3) learning and growth perspective, (4) internal business process perspective using descriptive analysis. The results of data analysis are as follows: (1) The financial perspective shows an unfavorable condition, as seen from the Net Profit Margin (NPM) which is >5% and the GPM (Gross Profit Margin) is >8.3%. (2) The customer perspective shows a very good condition, because traders are satisfied with the services provided by PD Pasar Medan City(3) The internal business process perspective shows a good condition, (4) The learning and growth perspective shows a very good condition, because employees are very satisfied with the existing performance at PD Pasar Medan City. Keywords: Performance, Company, Balanced Scorecard.

Analisis Pengukuran Kinerja Untuk Mengevaluasi Perencanaan Strategis Dengan Menggunakan Balance Scorecard

Facing today's increasingly complex business environment, requires performance measurement that can accurately and thoroughly evaluate the performance of a company. In this case, the balanced scorecard method is used. In this case, the balanced scorecard method is used. The purpose of using the balanced scorecard method is to evaluate the strategic plan at PT. Jamsostek (Persero) Pematangsiantar Branch. The data analysis method used is descriptive qualitative and quantitative descriptive analysis to analyze the financial aspects of roi, liquidity ratios, profit margins, and operating ratios. From another perspective, are the results of customer acquisition, customer retention, company data on customer profitability, and interviews with customers and employees of PT. Jamsostek (Persero) Pematangsiantar Branch. Based on the results of the study, it was concluded that the effect was measured using the balanced scorecard of PT. Jamsostek (Persero) Pematangsiantar Branch overall is quite good. But from a financial point of view, for example, the level of ROI and profit margins has a more narrow view, which requires more attention when planning the next strategy for further improvement. The application of the balanced scorecard can be considered when evaluating strategic plans, because the balanced scorecard perspective can interpret the impact of changing trends on the company's vision, mission and goals in the future in a complex business environment

Performance Assessment of Construction Services Companies Based on Approach Balanced Scorecard Method (PT. Ganesha Praptama Karya Case Study)

PT Ganesha Praptama Karya is still traditional, looking at financial aspects only for performance assessment. This research aims to design a performance assessment of construction companies that will be assessed based on the Balanced Scorecard method with four perspectives. This research uses a qualitative approach descriptively. This study's sampling method uses the random sampling method. The sample size for each questionnaire was 32 samples for the customer questionnaire and 58 people for the internal employee questionnaire. Based on the company's performance, a financial perspective shows that it can cover short-term debt before maturity with its current assets and can cover the costs incurred with the income earned. From the customer's perspective, the company's performance shows value quite well in terms of providing adequate service to customers so that it has a positive impact on the company. The company's performance, from an internal business perspective, is said to be quite good. This proves the company can provide sufficient equipment, facilities, and infrastructure. From the company's performance, learning, and growth perspectives, it can be said to be quite good. This proves the company can increase employee capacity through training as well as further education opportunities and a conducive work environment.

Perancangan Kinerja Kepala Sekolah Menengah Atas dalam Perspektif Balanced Scorecard (BSC) Menggunakan Analytical Network Process (ANP) (Studi Kasus : SMA ABC Jakarta)

<p><strong>Education in the sense of schooling is now leading to the process of industrialization. The world of education can no longer be considered as a social institution only but must be treated industrially, which is treated or managed professionally. Due to the increasingly fierce world of competition today, if educational institutions are not managed professionally, then the customer will leave educational institutions if they are poorly managed. In various case studies, the Balanced Scorecard has provided many benefits to the development of education management, especially SMA ABC Jakarta does not yet have a performance measurement based on the Balanced Scorecard method. In the Balanced Scorecard method, the measurement is based on four perspectives, namely, financial, customer, internal business processes, and growth and learning perspectives. Therefore, a good performance design needs to be done to realize the vision of this ABC Jakarta High School. So, a performance design was carried out for the Principal of SMA ABC Jakarta using the perspective of the Balanced Scorecard method. Then, the weighting and prioritization of each KPI are carried out using the Analytical Network Process with the help of Super Desicion software. The results of this study are in the form of a Scorecard List, and there are 13 Principal KPIs from each perspective, namely 1 KPI from a Financial perspective, 9 KPIs from an Operational perspective, 2 KPIs from a Customer perspective, and 1 KPI from an HR perspective. Then, for the priority results of this KPI, it is found in the operational perspective, precisely on the KPI for the Implementation of Supervision of the Learning Process by Schools or O9 with a weight of 0.1992 or in the percentage of 20%, this indicates that the Implementation of Supervision of the Learning Process by Schools is the most important thing. compared to other KPIs.</strong></p><p><strong><em>Keywords</em></strong><strong><em> - </em></strong><em>Analytical network process</em>, <em>Balanced scorecard, </em>Perancangan kinerja<em>, Software super decision.</em></p><p><strong><br /></strong></p>

THE APPLICATION OF A BALANCED SCORECARD IN SME: A CASE STUDY OF MILANZO KIDS

<p><em>The processing industry is one of the non-agricultural SMEs sectors that ranks at the top in the national economy, of which there are 14.4% of textile and convection industry players (BPS, 2015). According to a survey by the Ministry of Cooperatives and SMEs, during the Covid-19 Pandemic, the convection sector SMEs were the most affected sector with 78% of respondents claiming to have experienced a decrease in revenue and even had to close their businesses. Milanzo Kids is one of the convection SME that was established in 2013, engaged in the manufacture of children's t-shirts made of cotton and located in Jakarta, Indonesia. In 2020, Milanzo Kids experienced a decrease in revenue and profit from the previous year due to the Covid-19 pandemic. The objective of this study is to design a business development strategy using the balanced scorecard method. This research is a type of quantitative research. The data of this study were obtained from primary data through direct interviews and secondary data obtained from financial reports, journals, and books. The data processing method uses a balanced scorecard. The results of this study indicated that total omzet per year and the number of products returned per year has the highest performance, namely the final score of 0.13. While, the lowest performance indicator is the type of product produced with a final score of 0.03.</em></p>

PENGUKURAN KINERJA PERUSAHAAN BERDASARKAN BALANCE SCORECARD PADA PT ASURANSI MULTI ARTHA GUNA TBK YANG TERDAFTAR DI BURSA EFEK INDONESIA

Performance measurements that only focus on financial aspects often omit other aspects which are no less important. Such as, customer aspects, internal business process aspects, and learning and growth aspects. We need a tool that can measure performance from various aspects in a comprehensive manner, based on the conditions mentioned above, in order to achieve a comprehensive performance measurement, it is necessary to expand performance measures. One of the contemporary management tools that can measure performance in a balanced way is the balanced scorecard. This study aims to determine whether or not the performance of the company PT. Asuransi Multi Artha Guna Tbk if measured using the balanced scorecard method. The type of research used in this research is descriptive design. The data collection technique used in this research is the documentation technique. The data analysis technique uses descriptive analysis, which is an activity to compile, classify, interpret and interpret data so as to provide an overview of the problems faced or researched. The results of the balanced scorecard calculation show that the performance of PT. Asuransi Multi Artha Guna Tbk in 2017-2019 based on the four perspectives included in the pretty good category. Keywords: Performance measurement, balance score card Â

Analisis Pengukuran Kinerja Operasional Rumah Sakit Bakti Timah Pangkalpinang dengan Pendekatan Balanced Scorecard

This study is aim to analyze of Operational Performance Measurement using Balanced Scorecard method. Subject of this research is RSBT Pangkalpinang. This balanced scorecard is a tool that showed the hospital performance based on four perspectives namely financial, customer, internal business process, and learning and growth perspective. This research uses a quantitative-descriptive method. This study using primary and secondary data from 2018-2020. Primary data collection techniques through the distribution of questionnaires and interviews with respondents. The results of the analysis prove that the overall operational performance assessment at the RSBT Pangkalpinang uses a balanced score card that is satisfying and has a good performance mesurement.

The Logistics 4.0 Implementation Supported by the Balanced Scorecard Method

The Logistics 4.0 Implementation Supported by the Balanced Scorecard Method

Performance evaluation of insurance sector using balanced scorecard and hybrid BWM-TOPSIS: evidence from Iran

Improving the performance of insurance industry can have a huge impact on other manufacturing and service sectors. The objective of this study is to evaluate the performance of insurance companies using balanced scorecard (BSC) and multi-criteria decision-making (MCDM), with case studies on three companies based in northern Iran. The outline of our approach is as follows: First, via theoretical studies, the primary criteria in four BSC performance dimensions were identified and provided to experts. Then, nine criteria were chosen to measure the performance based on BSC and best worst method (BWM) was used to weigh them. Results showed, 'increasing service quality' is the most important criterion, followed by, 'improving quality of services for attracting new customers in addition to existing customers', 'flexibility in the service system' and 'investing in customer education'. Consequently, a decision matrix was developed to measure the performance. Companies were ranked using TOPSIS method.