Back Office Research Articles

Covid-19 Disaster Management through Websites and Social Media Regency/City Government in the Special Region of Yogyakarta

The severity of criticism in handling the COVID-19 pandemic has made local governments turn to information and communication technology to back up various important information in mitigating the handling of COVID-19. Although the district/city government in Yogyakarta has taken advantage of digitalization in the operation of its government system, it is still a question mark whether the district/city local government can utilize websites and social media as a means and media for handling COVID -19 effectively and efficiently mapping COVID-19 data. And socialization of its handling to the community. The research method used is descriptive qualitative research to obtain comprehensive data related to disaster management through websites and social media by the district/city government in Yogyakarta. The results show that the use of websites and social media by the Sleman Regency Government and Yogyakarta City Government to mitigate the COVID-19 pandemic is utilizing online data sources for early detection of disease; in the form of notification of diagnosed cases, data visualization tools for decision support, namely the use of collecting public health data in real-time, as well as the use of public communications related to the mitigation of the covid-19 pandemic. The conclusion obtained is that the use of pages and social media used by the Sleman Regency Government and the Yogyakarta City Government has similarities in their use, both back office and front office. However, there are differences in information content both on the page and social media users.

Organization of provision of administrative services of social character in the territorial community in the conditions of decentralization as a guarantee of constitutional right to social protection

The paper emphasizes the need to provide quality public services to the population by local governments, which is one of the main tasks of the reform of decentralization of public power. The purpose of the paper is to determine the procedure for organizing the provision of administrative services of a social nature in the territorial community in the context of the reform of decentralization of public power and ways to improve it. The legislative changes that took place in the organization of the provision of administrative services of a social nature in the territorial community in the conditions of decentralization are analyzed, namely the mechanism of interaction of authorized officials of executive bodies of local councils, officials of centers of administrative services and social protection bodies on the appointment of various types of social benefits; introduction of a mechanism for providing administrative services of a social nature to residents of all territorial communities with the use of electronic document management. It was emphasized that the conclusion of agreements on cooperation of territorial communities will provide an opportunity to create joint centers for the provision of administrative services and remote workplaces in territorial communities that are not administrative centers. It is concluded that in order to improve the provision of administrative services of a social nature in territorial communities, it is necessary to speed up the process of connecting all territorial communities to the PC "IIS" Social Community "and connect all front and back offices by relying on rural, urban , the mayor of the duty to take appropriate decisions, and it is advisable to further implement the cooperation of territorial communities in the provision of administrative services of a social nature by concluding agreements on the establishment of a joint center for the provision of administrative services.

Atomic cross-chain settlement model for central banks digital currency

Current securities settlement systems employ various strategies to manage risks in settlement effectively. However, exchanging and verifying information between the market participants and intermediaries is time consuming.In addition, the back office and coordination costs are very high. To address such challenges, blockchain technology has attracted the attention of researchers due to its potential as a new settlement system. In this study, we propose a blockchain-based settlement system using cross-chain atomic swaps that can be implemented for the central banks digital currency (CBDC). The proposed model adds an administrator ledger to the system to remove settlement failure and improve efficiency in market management. Along with our settlement system, we also propose a new lattice-based sequential aggregate signature scheme generally known for its advantage on resisting future quantum attacks. Proof-of-concept experiments with the proposed system were conducted to analyze the effect of numerous variables in the blockchain ecosystem on the settlement system.

Prohibit, Protect, or Adapt? The Changing Role of Volunteers in Palliative and Hospice Care Services During the COVID-19 Pandemic. A Multinational Survey (Covpall).

Volunteers are common within palliative care services, and provide support that enhances care quality. The support they provided, and any role changes, during the coronavirus disease 2019 (COVID-19) pandemic are unknown. The aim of this study is to understand volunteer deployment and activities within palliative care services, and to identify what may affect any changes in volunteer service provision, during the COVID-19 pandemic. Multi-national online survey disseminated via key stakeholders to specialist palliative care services, completed by lead clinicians. Data collected on volunteer roles, deployment, and changes in volunteer engagement. Analysis included descriptive statistics, a multivariable logistic regression, and analysis of free-text comments using a content analysis approach. 458 respondents: 277 UK, 85 rest of Europe, and 95 rest of the world. 68.5% indicated volunteer use pre-COVID-19 across a number of roles (from 458): direct patient facing support (58.7%), indirect support (52.0%), back office (48.5%) and fundraising (45.6%). 11% had volunteers with COVID-19. Of those responding to a question on change in volunteer deployment (328 of 458) most (256/328, 78%) indicated less or much less use of volunteers. Less use of volunteers was associated with being an in-patient hospice, (odds ratio [OR]=0.15, 95% CI=0.07-0.3, P<.001). This reduction in volunteers was felt to protect potentially vulnerable volunteers, with policy changes preventing volunteer support. However, adapting was also seen where new roles were created, or existing roles pivoted to provide virtual support. Volunteers were mostly prevented from supporting many forms of palliative care which may have quality and safety implications given their previously central roles. Volunteer re-deployment plans are needed that take a more considered approach, using volunteers more flexibly to enhance care while ensuring safe working practices. Consideration needs to be given to widening the volunteer base away from those who may be considered to be most vulnerable to COVID-19.

OVERCOMING US AND THEM DYNAMICS

AbstractThe author, a cross‐cultural consultant, notes that organizational us and them dynamics are “defined not only by geography but by internal structures: sales versus marketing; front office versus back office; management versus non‐management. I saw how these gaps impacted employees, customers, Business‐to‐Business/B2B partners, and supplier relationships.” Her article focuses on “overcoming some of the obstacles to achieving cultural intelligence.” She describes the dynamics observed in her first job after college, working on an automobile assembly line for Honda in Marysville, Ohio. She then describes observations about organizations of all types across the globe; for instance, why many white‐collar workers consider themselves to be superior to blue collar workers. However, organizations are most successful when “employees are engaged and working toward the same goal,” and this means engagement of all types of employees, not just the highest‐compensated executives. She elaborates on such areas as equitable pay, an inclusion policy, “we‐building policy strategies,” and the following behavioral strategies: 1. Show enthusiasm for the entire team 2. Keep learning about other cultural groups 3. Prioritize cultural data before there is a crisis 4. Broaden the definition of culture 5. Bust the False Narrative that Proximity = Integration.

PENGUATAN PENGELOLAAN BACK OFFICE E-COMMERCE UNTUK PENINGKATAN KAPASITAS UKM DI KOTA SAMARINDA

The low business capacity of SMEs is the result of the majority of SMEs (93.33%) still being managed traditionally. The limited capacity of SMEs can be overcome if SMEs are willing and able to change the way their business is managed, which is still traditionally replaced with web-based information technology, which is able to manage business and transaction processing without limits on space and time, such as the Prestashop back office application system. This application provides 2 types of modules, namely Back Office which consists of purchasing, sales, inventory, cash and bank modules, Front Office which functions as cash sales, so it is very easy to use by SMEs.

Penerapan Digitalisasi Alur Bisnis Menggunakan Digital Signature Pada Salah Satu Bank di Indonesia Menggunakan Metode Scrum

Technological developments have led the Bank to always develop innovations that can help customers and employees to be faster in all matters, including the validation of the User ID registration form. Form validation using an ordinary signature is what has been known so far. After that, the signed registration form is sent using the Tracking System and will be processed by the User ID Management Team by reprinting it and then being signed again by Hello, the Supervisor, and the Back Office from the User ID Management Team as a sign that the application is approved. This manual method can no longer be used during this pandemic due to limited work time, the workplace, and the possibility of contracting the virus through paper. The implementation of digitizing business process flows using a digital signature is one way that activities continue to run. The application for submitting the flow of forms to digital was developed for this, as well as the change of ordinary signatures to digital signatures. This study uses a system development method using the Scrum Model. The result of developing this system is the application of a digital signature and a role application so that each role has a different function and task in the application in the process of digitizing the User ID registration form.

Digitalization of the Process Landscape for Proprietary Bond Trading

On the surface, the process landscape for fixed income securities trading within most banks has changed only slightly in the past four decades. The value chain remains divided amongst front-, middle-, and back office, with IT in support. Front office negotiates deals with customers and other banks, middle office manages risks and reporting, and back office ensures that payments are made in exchange for a transfer of the bonds that have been traded. Though these processes have gradually migrated to electronic mediums, much of the work in all functional areas remains manual. But the advent of digital technologies, primarily process automation software and data integration in an open software architecture, allows banks to dramatically change how the processes along the value chain are carried out. Repetitive and predictable tasks can be performed by automated software, allowing humans to concentrate on complex activities that require flexibility and discretion. Those tasks that remain in the hands of humans can also be made more efficient by extracting data from software applications along the entire process chain and providing them to the human user at the right point in time in the right system.

Digital Transformation in the Chilean Lodging Sector: Opportunities for Sustainable Businesses

The lodging industry increasingly relies on digital technology and innovations in various operations in order to develop a competitive strategy and improve their operational activities during the pandemic. Nowadays, digital transformation is a key element for business sustainability. This paper presents an industry case study involving four hotels or lodging companies operating in Chile which have successfully incorporated technology and new communication channels with their clients, carrying out a digital transformation that is key to the competitiveness and survival of their businesses. The results show that the impact of digitalization on sales and visibility of companies in the sector is huge; second, the effects of digital innovation on the management of key processes, both in the back office and in the front office, is very important; third, the incorporation of technology as a standard factor in order to be competitive in the industry is a key element; finally, the problems or obstacles that lodging companies must face in the process of implementing new information technologies. Without digital innovation, this sector would not have been able to survive in times of pandemic.

Hidden labour: the skilful work of clinical audit data collection and its implications for secondary use of data via integrated health IT

BackgroundSecondary use of data via integrated health information technology is fundamental to many healthcare policies and processes worldwide. However, repurposing data can be problematic and little research has been undertaken into the everyday practicalities of inter-system data sharing that helps explain why this is so, especially within (as opposed to between) organisations. In response, this article reports one of the most detailed empirical examinations undertaken to date of the work involved in repurposing healthcare data for National Clinical Audits.MethodsFifty-four semi-structured, qualitative interviews were carried out with staff in five English National Health Service hospitals about their audit work, including 20 staff involved substantively with audit data collection. In addition, ethnographic observations took place on wards, in ‘back offices’ and meetings (102 h). Findings were analysed thematically and synthesised in narratives.ResultsAlthough data were available within hospital applications for secondary use in some audit fields, which could, in theory, have been auto-populated, in practice staff regularly negotiated multiple, unintegrated systems to generate audit records. This work was complex and skilful, and involved cross-checking and double data entry, often using paper forms, to assure data quality and inform quality improvements.ConclusionsIf technology is to facilitate the secondary use of healthcare data, the skilled but largely hidden labour of those who collect and recontextualise those data must be recognised. Their detailed understandings of what it takes to produce high quality data in specific contexts should inform the further development of integrated systems within organisations.

‘This Is the End’? An Ethnographic Study of Management Control and a New Management Initiative

Over recent decades, critical scholars have quite rightly warned of the control implications of new management initiatives. There is a danger, however, of treating control in a ‘distal’ way or as an ‘end’. Through drawing on proximal theorising, we make explicit what is often implicit in such accounts, which is that control is best understood as unfinished, in process, for it is inherently contingent and unpredictable. Viewed in this way, control becomes elusive as it always has to be achieved. The article draws on ethnographic research conducted in a back office of a manufacturing organisation to illustrate this understanding of management control. It highlights tensions between staff and management and between multiple layers of management that can thwart control.

Reframing climate services to support municipal and regional planning

Climate services were initially established with the aim to make the vast amount of climate data, projections and other climate science output publicly available to support the development of responses to society’s vulnerability to climate change. In Europe embraced the concept was not only embraced to provide access to scientific knowledge and reduce vulnerability, but also as an opportunity to promote innovation, business opportunities and employment, highlighting the importance of involving users in developing climate services. However, not only differences in knowledge and skills, but also in framing of climate risks and information needs, pose a serious gap between suppliers and users of climate information, sometimes called the “valley of death”. Focusing on urban and rural development at the regional and local level as key areas of application for climate services, the paper characterizes this valley of death and suggests options to bridge the gap. We suggest that reframing of the concept of climate services can help expand their applications and effectiveness, taking local non-climate challenges, opportunities and narratives into account. We provide examples from the European ERA4CS project INNOVA. The current focus of climate service development is very much on digital forms of climate change information. While this may provide a useful “back office” function, active brokerage and mediated transfer of knowledge between public and private actors, face-to-face collaboration between providers and clients (“front office”), and integration of social, economic and non-climate environmental challenges with climate risks can help bridging the “valley of death”.

How BPS-Statistics Indonesia to Handle The Effectiveness of Information System of Public Budgeting Management?

The BPS-Statistics Indonesia tried to take a step to realize good governance, especially in conducting good budget management by implementing an information system of public budgeting management known as the BackOffice Information System. The purpose of this study is to find out how the effectiveness of the implementation of the BackOffice Information System at BPS. This study uses a qualitative method by conducting case studies in BPS Headquarter (Jakarta). Conducting online interview to 59 operators and users, as well as conducting deep interview to 10 key informants. The result shows that the implementation of the BackOffice Information System is effective and practical because this information system is accurate and timely in presenting data and budget information, integrated with several other information systems. Users and key informants also are satisfied with the performance of this information system. The implementation of Back Office also contributes to increasing the realization of the budget and the achievement of BPS performance and to maintaining the Financial Statements performance: Unqualified Opinion (from BPK-the Audit Board of the Republic of Indonesia).

Analisis Perencanaan Sumber Daya Manusia di PT Aerofood Acs Unit Denpasar

The role of human resource management is the main key of transformation the management of a company to gain a competitive advantage. The purposes of this research were to analyze the condition and the demand and supply of human resources for the next two years at PT Aerofood ACS Denpasar unit. The methods used to analyze human resource demand data were Trend Analysis and Delphi technique along with the inventory skill to analyze the human resource supply data. Trend analysis method used to increases the demand for human resource for the next two years, while the Delphi technique used to sees the condition of the company for the last 4 years. The inventory skill method used to analyze the offering position for internal and external employees for the next two years. The condition of human resource in the company during for the latest year is good, because the percentage of employee turnover is 0.57 percent and the employee retention rate is 99.43 percent. The percentage of absence level for back office employees was only 7.07 percent and 8.46 percent for operational employees. The projection result of human resource demands for the next two years, there will be a reduction in the number of permanent workers by 17 people in the first year and a further reduction of 34 employees in the second year, this is due to the absence of permanent employment designation for the last four years. The contract employees have decreased 17 employees at the first year due to force majeure and an increase of 55 people in the second year when the amount of production is normal, especially for operational workforce. Outsourcing labor and daily workers are not needed in the first year but will likely be needed further.&#x0D; Keywords: Aerofood ACS, human resource, trend analysis, Delphi technique, skill inventory

Corporate culture of the back–office of the university brand

Corporate culture of the back–office of the university brand

EGovernment whole-of-government approach for good governance: the case of the system GID in Morocco

Public administration reforms, in Morocco, called for the use of ICTs to connect administrations in a whole-of-government approach, building a culture of collaboration and good governance. Indeed, coordination theory supports the networked bureaucracy, as a catalyst for heterogeneous multi-stakeholder management, internal auditing and synergy. Institutional networked coordination is believed to increase interoperability and integration among offices for transparency and mutual accountability. A mutual collaboration (G2G) that is deemed to better governance, streamline workflows and reduce duplication of workflows and tasks. However, stove-piped management remains always a bad omen for networked governance for its single-purpose management. It is believed to separate offices in corrupted dispersed silos and bureaucracies, operating in ambiguity, red tape and bad governance. Results from an online survey of public agents, using the GID system in Morocco (n = 253) was used to empirically analyse the effect of eGovernment whole-of-government approach on good governance ethics in back offices, using PLS-SEM.

Ocena przydatności szkoleń i transferu ich efektów na przykładzie banków

Objective: To examine to what extent knowledge and skills acquired during workplace training (the level of training transfer) are used and the factors differentiating the level of training transfer at banks in Poland.Research Design &amp; Methods: Classification trees were used to analyse data from 1,793 surveys of bank employees obtained as part of wider research.Findings: A high level of training transfer was found overall, though the level was higher in cooperative banks than in commercial ones. Among the remaining factors differentiating the level of transfer, the most important were: the department of work (front / back office), gender, seniority in banking and education type of education. Strong relationship was also found between the level of training transfer and the general assessment of its usefulness.Implications / Recommendations: Training at banks is widely available and highly effective, but a quarter of training participants do not change anything in their work when using it. Some employee groups stand out for effectively transferring their training results. Employees that are highly motivated to improve their competencies have a high level of transfer (women with a shorter period of service, employees without an education in economics / finance, and those employed in operating units).Contribution: The paper demonstrates that using the level of transfer measurement as a competitive method versus the Kirpatrick model is effective.

A Study on Robust Work Allocation Planning Method for Back Office Operation

A Study on Robust Work Allocation Planning Method for Back Office Operation

ҐЕНЕЗА ГЛОБАЛЬНОЇ МЕРЕЖЕВОЇ ЕКОНОМІКИ

The article examines the global networked economy formation and further development. During the last twenty years a natural monopoly network paradigm (which has been dominated since the XIX century and symbolized by a strong hierarchy) has been changed into a decentralized network, directly related to the market economy. It was noted, that organization`s network principles compare with traditional hierarchies are more mobile, self-organizational, self-reproductional. It is emphasized that the economy networkization is an extramely topical issue which attracts the researchers` attention. In particular, digital technologies have been rapidly transformed both business and society, and they will become an integral part of the future economy that driven by innovation. It is determined that the global networked economy potential has been developed at different management levels and its participants are individuals, enterprises, states and international organizations. Conceptual content of the networked economy is identified by next components. First, it is a theoretical explanation and design of social development and economic relations, which have been reformatted due to the global processes, primarily: mechanization, automation, intellectualization, socialization, humanization, etc. Second, it is the economic relations informatization through the computerization, digitalization, virtualization, disintermediation of economic processes. Third, it is the formation of new communications in economic relations through the building new digital communication networks, digital platforms and information mechanisms. Fourth, it is the strengthening of economic cooperation between the economic entities through the intensification of traditional and new forms of international economic coordination, cooperation, integration, regulation, etc. It was found that the market economy would have loose ground compare the networked economy in future. The countries development specifics in the networked economy according to the Networked Readiness Index have been determined. The proposals for companies have been offered: e-commerce, big data analysis, electronic communication and information, back office consolidation, supply chains, digital cooperation, cloud technologies.

A bürokratikus szervezetek információs infrastruktúrájának digitalizálása

A tanulmány célja, hogy megpróbálja összefoglalni, hogy a kutatás keretében milyen megállapításokat tettünk a bürokratikus (közigazgatási) szervezetek elméleti alapja és infrastrukturális fejlődése kapcsán. Az elmúlt időszakban a közigazgatás modernizációja lendületet vett, ezért úgy véljük, hogy érdemes figyelmet fordítani arra, honnan indult az ügyintézés kialakított rendje, és hol tart ma a digitális közigazgatás fejlesztési lehetőségei terén. Jelen összegző tanulmányban nem a teljes digitalizációs folyamatot fogjuk vizsgálni, hanem csupán a bürokrácia alapfogalmait és a bürokratikus szervezetek back office folyamatait támogató, a közigazgatás alap infrastruktúrájának fejlődési állomásait, kitérve az önkormányzati vetületekre is.