OPEN ACCESSMarch 8, 2013The PEEER Model: Effective Healthcare Team-Patient Communications Rosemarie Conigliaro, MD, Janice Kuperstein, Jennifer Dupuis, Darlene Welsh, Stacy Taylor, Donna Weber, Mikael Jones Rosemarie Conigliaro, MD Albert Einstein COM/Montefiore Medical Center Google Scholar More articles by this author , Janice Kuperstein University of Kentucky Google Scholar More articles by this author , Jennifer Dupuis University of Kentucky College of of Communication and Information Google Scholar More articles by this author , Darlene Welsh University of Kentucky College of Nursing Google Scholar More articles by this author , Stacy Taylor University of Kentucky College of Pharmacy Google Scholar More articles by this author , Donna Weber University of Kentucky College of Medicine Google Scholar More articles by this author , Mikael Jones University of Kentucky College of Pharmacy Google Scholar More articles by this author https://doi.org/10.15766/mep_2374-8265.9360 SectionsAbout ToolsDownload Citations ShareFacebookTwitterEmail AbstractAbstract Introduction: This resource exposes learners to the challenges involved in effectively communicating within interprofessional teams and between teams, patients and caregivers, and provides learners with a template for overcoming these challenges and optimizing communication. The PEEER (Plain Language, Engagement, Empathy, Empowerment, Respect) model is a new model, grounded in communication and patient safety literature, to teach interprofessional (IP) communication to professionals who will be working in IP teams, and in IP teams with patients and caregivers. Methods: The resource contains three sets of video clips demonstrating good and bad IP communication skills between health professionals and between health professionals and patients/caregivers. Accompanying these videos are worksheets for learners to critique the videos, and facilitator worksheets with prompts to help lead discussion about the good and bad communication skills demonstrated. Finally, the resource contains a learner postassessment which reflects how well they grasped the model components and concepts, and an evaluation of the process. Additional readings with extensive references are also provided. Results: The PEEER model was incorporated into an existing interprofessional education (IPE) activity with health profession students in either their second year of the doctor of medicine (MD) program, third year of the doctor of pharmacy (PharmD) program, or fourth year of the bachelor of science in nursing (BSN) program. The evaluation of the IPE activity was sent to all student participants (119 MD, 124 PharmD, 78 BSN students) and completed surveys were received from 273 of 321 participants (91% MD student response rate, 94% PharmD response rate, 62% BSN response rate). Over 70% of the BSN and PharmD students, and 58% of MD, students agreed or strongly agreed that the PEEER model activity was a valuable education activity. Discussion: The PEEER model can be tailored to complement any curriculum for all levels of learners in any of the health care disciplines. In addition, the PEEER model utilizes communication concepts familiar to most learners and educators, is grounded in the communications literature, and applies those concepts for use in a clinical setting where teams commonly function. The model is easily integrated into either simulated practice (such as in a course) or actual clinical experiences (either inpatient or outpatient situations) and can provide opportunities for the practice and improvement of interprofessional team skills. Educational Objectives By the end of this session, learners will be able to: Identify the unique characteristics of team-patient-caregiver communication in health care.Describe the PEEER Model.Explain the five skill categories needed to achieve effective team-patient-caregiver communication.Recognize and describe examples of effective and ineffective communication when observed.Discuss the use of specific skills to achieve effective communication within teams and with patients and their caregivers. Sign up for the latest publications from MedEdPORTAL Add your email below FILES INCLUDEDReferencesRelatedDetails FILES INCLUDED Included in this publication: Debriefing Wkst-Facilitator Version.docx Instructors Faciliators Guide.docx Learner Debriefing Wkst.docx Learner Post- Exercise Assessment Final.docx PEEER Model Intro Powerpoint .ppt PEEER Model-Skills Definitions.docx Part 1-Ineffective Team Communication 1080HD.mp4 Part 2-Effective Team Communication1080HD.mp4 Part 3-Ineffective Team-Patient Communication.mp4 Part 4-Effective Team-Patient Communication.mp4 Part 5-Ineffective Team-Patient Communication1080HD.mp4 Part 6-Effective Team-Patient Communication1080HD.mp4 Preliminary Evidence of Learning Outcomes.docx References and Further Readings.docx The PEEER Model.docx To view all publication components, extract (i.e., unzip) them from the downloaded .zip file. Download editor’s noteThis publication may contain technology or a display format that is no longer in use. Copyright & Permissions© 2013 Conigliaro et al. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-No Derivatives license.KeywordsEngagementEmpowermenteHealthTeamworkPEEERPlain Language Disclosures None to report. Funding/Support None to report. Loading ...