Knowledge Management Awareness Research Articles

A comprehensive framework for strategic knowledge management in civil service organisations of Mauritius

The acquisition and utilisation of knowledge possessed by employees within an organisation, particularly in the context of the Civil Service, can be a crucial asset in achieving the organization's continuous business goals and objectives. This study investigates the methods and implementation of Knowledge Management (KM) in the public service Organisations of Mauritius. The objective is to identify the attributes that contribute to the effectiveness of knowledge management (KM) and address significant obstacles in the KM process. The objective of this study is to increase awareness of Knowledge Management (KM) as a feasible option for enhancing the efficiency of civil service organisations. The study results imply that knowledge management in civil service organisations is still in its nascent phase, indicating a significant need for advancement in the whole knowledge management process. This study examines the present condition of knowledge management in the civil service organisations of Mauritius. The study primarily aimed to collect empirical data on the subjective impressions, attitudes, and perspectives of the respondents or interviewers regarding the investigated issues. The study use interpretive methodology rather than positive approaches. Nevertheless, this research solely concentrates on the 25 governmental ministries of the Republic of Mauritius. The proposed framework is anticipated to be easily implemented in para-statal entities and government-owned firms, necessitating only minimal adjustments. The objective of this project is to build an empirical basis for the creation of a knowledge management system tailored to the needs of Civil Service Organisations. This study focuses on analysing the mechanisms of Knowledge Management (KM) and their impact on productivity and efficiency in Mauritian Civil Service Organisations.

إدراك وتطبيق إدارة المعرفة بجامعة سرت من وجهة نظر أعضاء هيئة التدريس بها

The research aimed to identify the level of awareness and application of knowledge management at the University of Sirte from the point of view of its faculty members. The research community consisted of all faculty members working at the university, which amounted to 656 faculty members. The research sample consisted of 242 faculty members, and to achieve the research objectives, it was Preparing a questionnaire that, in its final form, consisted of 30 statements divided into six dimensions.: awareness of knowledge management, knowledge generation, knowledge organization, knowledge application, knowledge circulation and sharing, and difficulties in applying knowledge management. The results of the research showed that the level of awareness and application of knowledge management at the University of Sirte from the point of view of its faculty members is moderate. The research also concluded that there are difficulties facing the application of knowledge management, most notably the weakness of the infrastructure and the availability of electronic devices necessary to apply knowledge management. In light of the results, it was presented The research is a set of proposals and recommendations that contribute to addressing the difficulties facing the application of knowledge management.

Developing A Multi-Linear Regression Model of Knowledge Management Factors Influencing Collaborative Projects in the Aviation Industry

Effective knowledge management is emphasized as crucial in drafting strategic plans and initiating collaborative projects in the UAE aviation industry. The low awareness of knowledge management in the industry underscores the need to integrate it into collaborative projects for improved management operations and long-term growth in the global aviation market amid fierce competition and evolving technology trends. Hence, this study was carried out to formulate a multi linear regression model of knowledge management factors affecting the collaborative project for UAE aviation industry. A questionnaire survey was conducted among the respondents who associated with the aviation industry in UAE. A total of 373 sets of data was used to formulate the equation using SPSS software. It was found that the generated model has a strong correlation coefficient of 0.898 between the predictors and dependent variable. Also, strong coefficient of determination of 0,806 which indicates how well the selected independent variables collectively account for the variation in the dependent variables/predicators. This equation model can be applied to collaborative project in UAE aviation industry. This research contributes to the body of knowledge and to the aviation society.

Strategies for Knowledge Management Readiness in an Engineering Consulting organization in South Africa

This article investigates knowledge management readiness at an engineering consulting firm in South Africa known as Zutari (Pty) Ltd, or Zutari, and suggest a strategy to achieve readiness in engineering firms. Engineering consulting firms are knowledge-intensive firms that offer specialised services in the provision of independent expert knowledge in the fields of engineering, science and other related areas in the public and private sectors, infrastructure, and construction sectors Although knowledge management is widely acknowledged as a strategic enabler in engineering consulting firms, most initiatives fail, making a knowledge management readiness assessment essential before implementation. The target population was Zutari’s permanently employed technical professionals. Stratified and systematic sampling methods were applied to select a sample of 285 technical professionals. A questionnaire was used to gather quantitative data. The assessment model of Aydin and Tasci (2005) was used to assign readiness levels for the critical success factors under investigation. The findings reveal that the level of knowledge management awareness among Sutaria staff is quite high, even though knowledge management is practised informally. A knowledge management readiness strategy is suggested to get Sutaria to the expected level of readiness. Knowledge management is widely acknowledged as a strategic enabler by employees in Zutari, with information technology currently the only critical success factor at the expected level of readiness. A knowledge management strategy is suggested to assist Sutaria in achieving the expected level of readiness. Further research could test the effectiveness of the readiness strategy in different contexts using mixed methods research. This research will add new knowledge to the body of knowledge in the engineering consulting sector and help firms planning to implement knowledge management. Not many studies have been conducted to test the organisational readiness for knowledge management in engineering consulting firms. This article adds to the body of knowledge in this field.

Knowledge Management of Students in the Universities in the Digital Economic Context

Purpose: This article uses a system of knowledge and knowledge management theories to build a knowledge management model for university students in Vietnam in the context of a controlled digital economy. The values ​​related to the reliability of the model are accepted as appropriate to research to raise awareness and promote the role of knowledge management for Vietnamese students. Theoretical Framework: Based on the theoretical basis of knowledge management, build a model of knowledge management of students in the context of the digital economy. Research using PLS-SEM techniques with SmartPLS3.3 software to evaluate and test the influence of factors affecting the knowledge management of students. Based on four main factors affecting students' knowledge in universities in the context of the digital economy: knowledge sharing, knowledge collection, knowledge creation, and knowledge application. Method: The author used a quantitative survey method to evaluate the hypotheses: Knowledge sharing; Collecting knowledge; knowledge creation; knowledge application. The author of the study surveyed students of universities in Vietnam through a questionnaire. Survey questions with a Likert scale of five levels (1 being “strongly disagree” to 5 being “strongly”. consent”) applies. A total of 351 students from the universities were randomly selected for data collection. The data was analyzed using SmartPLS33 software, and the structure was modelled program (SEM-PLS). Findings: The test results show that knowledge application is the factor that has the most significant influence on knowledge management students' consciousness. Knowledge applications help students take advantage of opportunities to create new knowledge. Knowledge must go through the process of building, transforming and maintaining in usage and action. Practical & social implications: In the current context, the application of technology will help expand the reach of knowledge, and the process of sharing knowledge between students will become faster, more efficient, and more fruitful. Therefore, universities must disseminate knowledge to learners about the importance of knowledge management awareness through propaganda and sharing sessions. Originality values: This study helps learners about the importance of knowledge management through propaganda and sharing sessions. Help learners understand the role of knowledge management, thereby forming habits and plans to maximize their knowledge management ability to increase your competitive advantage.

Knowledge Management in Higher Education in Vietnam: Insights from Higher Education Leaders — An Exploratory Study

This paper aims at increasing awareness of knowledge management (KM), its challenges as well as benefits in Higher Education (HE) system of Vietnam. An exploratory qualitative research design was deployed using semi-structured interviews. Nine senior institutional leaders from nine Vietnamese universities participated in the study. Thematic analysis, informed by the literature, was undertaken on English translated transcripts of the interviews. The findings shared senior HE leaders’ perspectives on how KM in higher education institutions (HEI) of Vietnam was being conceptualised and operationalised, as well as insights into how KM associates with six dimensions of HEIs’ performance so as to gear up KM’s benefits and anticipate challenges when a HEI embarking on the KM journey. Further research of different methods on the topic to enlighten the role of KM in HE system of Vietnam, and beyond, is recommended. The role and importance of KM is wildly recognised in business communities. However, studies exploring KM application in HE system remain scarce especially HE of developing countries. In Vietnam, no qualitative studies of KM in HEIs have been located. Vietnam is a nation on its way to transform from a state-based to market-driven economy; and a comprehensive education reform is deemed to shoulder the key task. KM deployment in the whole HE system is essential to comprehensive education reform and then to the global integration of its HE system. Besides, the study helps enrich the literature of KM in HE sector and provide insights of KM to campus chiefs, KM officers, administrator in HEIs.

Knowledge Management as a Tool for Improving Work Performance in Selected Law Firms in Nairobi County, Kenya: An Assessment

Knowledge management is recognized as an important tool for sustaining competitive merit and improving performance of work. It is a means through which law firms can clout their knowledge base and intensify work performance. The assessment of knowledge management performance has become increasingly invaluable since it provides the indicator for guiding organizations to improve their work execution and competitiveness. Many law firms have no documented and planned approach to tap the organization’s knowledge and make it accessible to the staff for enhancement of service delivery. 
 The study was informed by the learning organization theory. The research design for this study was a descriptive and positivism case study that was analysed largely through quantitative methods with a small qualitative component. Purposive sampling design was employed to select 222 law firms, qualitative data was collected using focus group discussions from 12 key informants supported by document review. The results revealed that most of the respondents 86.5% were aware of knowledge management whereas 64.9% indicated that knowledge management contributed to their law firm’s legal practice. From the inferential statistics analysis, there was a significant relationship and influence across different attributes examined that knowledge management is a tool for improving work performance which is, p<0.05. This was also reflected in focus group discussion results.
 Awareness of knowledge management and contribution of knowledge management to legal practise were significant tools for improving work performance. The study recommended awareness forums for knowledge management.

Monkeypox virus declared as a global health emergency: What next for Africa's preparedness?

The Monkeypox virus, declared a global emergency outbreak, has garnered increasing response globally. The African healthcare community has not translated urgency in its response to the increasing outbreak. The multisectoral influence of COVID-19 has ensured that response patterns to the emerging outbreak must hold ground for proactiveness. The push for stronger health systems reiterated with the COVID-19 pandemic ensures that a successful response requires awareness of knowledge management, multisectoral and international collaboration and strengthening of systems capacity. The intricacies of the infection transmission ensure that interventions must promote equity and justice as well as financial protection of the population.

An analysis of knowledge management practices at lilongwe university of agriculture and natural resources, Malawi

Knowledge management constitutes all the processes in which knowledge assets are mobilised to create value for an organisation. Knowledge is derived from information, which is processed data. In universities, knowledge is generated through research. The current study targeted academic and senior administrative staff at Lilongwe University of Agriculture and Natural Resources (LUANAR). It was underpinned by the Socialisation Externalisation Combination and Internalisation (SECI) Knowledge Creation Model. Using a mixed-method approach, a survey and case study designs were used to collect data while a census was used to get a sample of 173. Quantitative data were analysed using the Statistical Package for Social Sciences (SPSS) and qualitative data were analysed thematically. Findings of the study revealed that LUANAR, Bunda Campus creates theses, dissertations, emails, memos, policies and minutes as the main types of explicit knowledge while expertise, skills and experiences as the main types of tacit knowledge. However, the curation of plant and animal specimens was identified as a special type of knowledge the University creates. The knowledge is mainly shared through emails and meetings which enhance research, teaching and facilitate learning, help in the curriculum development process and improve decision-making. On the other hand, the study unveiled that inadequate awareness about the importance of knowledge management, lack of top management support, lack of knowledge management policy and lack of knowledge management advocate/champion impede the knowledge management practices. Therefore, the study recommends that top management should initially identify a knowledge management advocate/champion to extensively conduct knowledge management awareness and drive the knowledge management agenda at the institution. The knowledge management champion should also initiate the development of a knowledge management policy and the establishment of a knowledge management unit to coordinate knowledge management activities.

Entrepreneurs’ Level of Awareness on Knowledge Management for Promoting Tourism in Nepal

Managing knowledge in the field of tourism and the hospitality industry will carry significant importance as most people are not aware of knowledge management (KM) implications. As the importance of knowledge management is not well captured in the tourism sector of Nepal, this study aims to identify the awareness level of knowledge management among the tourism entrepreneurs in Nepal and suggest managerial implications for the same. The primary data were collected through 276[Formula: see text]questionnaire surveys. Tourism entrepreneurs saw the benefits of KM for tourism development despite the costs and challenges it poses. Awareness of knowledge management of entrepreneurs differs according to the people, process, technology, organization structure, and the organization culture dimension. It was further influenced by the demographic characteristics of the tourism entrepreneurs. Enterprises are in more need of knowledge management awareness and several amendments in tourism development policies and programs. Therefore, this study recommends increasing entrepreneurs’ awareness of knowledge management by the joint effort of tourism enterprises and the Nepal Tourism Board. Various knowledge management seminars (integrating tourism experts with tourism entrepreneurs) and training programs should be conducted to manage knowledge effectively.

Knowledge management awareness in South African provincial government departments: The case of KwaZulu-Natal Department of Public Works, Pietermaritzburg

Background: Knowledge management (KM) holds a major influence on the effective delivery of services in government departments as it is tactically affiliated to the formation, composition, and sharing of information to prevent ‘reinvention of the wheel’ by staffs when performing their jobs. However, few government departments within the South African context have implemented formal KM initiatives.Objectives: This research sought to examine the KwaZulu-Natal Department of Public Works (Pietermaritzburg) employees’ awareness of any KM initiatives, their benefits, and barriers that are preventing the successful implementation of a formal initiative.Method: A survey research approach was utilised in which structured questionnaires were administered to respondents. Data were analysed using the Statistical Package for the Social Science (SPSS).Results: The research established that KM initiatives are being practiced informally within the Department and there is a reasonably high level of awareness of these initiatives together with the benefits associated with them. The lack of a dedicated unit for KM and KM professionals are some of the barriers to the successful implementation of formal initiatives.Conclusion: The research concluded that the Department is in dire need of a formal KM initiative to reap the potential benefits and improve service delivery.

A Model for Improved Knowledge Management Performance in Higher Education Institutions in Developing Countries: A Case of Zambia

Knowledge management is an organizational process of creating a centralized knowledge source that enables acquiring, assimilating, distributing, integrating, sharing, retrieving and reuse of internal and external, explicit and tacit knowledge to promote innovation in the organization. Higher education institutions are not an exception and must be at the center of knowledge management practices as they are the major producers of a country’s workforce. The knowledge from individuals, systems and collaborations with other institutions can only be properly appreciated by way of having a well-executed knowledge management system in place. Whilst knowledge management is seen to be a very important practice to have in a higher education institution, in Zambia, knowledge management systems do not seem to be given the deserved importance and consideration by higher education institutions. The primary aim of this study is to propose a model that would assist with the knowledge management implementation process in higher education institutions in Zambia. Four higher education institutions were purposively selected to give an overview of the status of KM practice, namely: the University of Zambia, Mulungushi University, Chalimbana University and the National Institute of Public Administration (NIPA). This study adopted a mixed method approach, that is, qualitative and quantitative research design for analyzing research questions and for effective interpretation of data from the questionnaire. Both online and hardcopy questionnaires were distributed among the respondents. IBM Statistical Package for Social Sciences (IBM SPSS) version 20 was used to analyze the data. For data analysis, descriptive statistics and inferential statistical tests (Pearson Chi-square) were used. The results revealed that the majority of the respondents have a good level of knowledge management awareness; however, it is not commonly practiced in the institutions. These institutions do not have knowledge management policies or strategies in place and there is no presence of a KM department. If there is one, probably on paper but not established nor practiced. The study proposed a model that would guide the adoption process of knowledge management practices in higher education institutions in Zambia, by highlighting some critical success factors from the four categories of CSF as proposed by the Heisig (2009) model.

Knowledge management awareness in South African provincial government departments: The case of KwaZulu-Natal Department of Public Works, Pietermaritzburg

Background: Knowledge management (KM) holds a major influence on the effective delivery of services in government departments as it is tactically affiliated to the formation, composition, and sharing of information to prevent ‘reinvention of the wheel’ by staffs when performing their jobs. However, few government departments within the South African context have implemented formal KM initiatives. Objectives: This research sought to examine the KwaZulu-Natal Department of Public Works (Pietermaritzburg) employees’ awareness of any KM initiatives, their benefits, and barriers that are preventing the successful implementation of a formal initiative. Method: A survey research approach was utilised in which structured questionnaires were administered to respondents. Data were analysed using the Statistical Package for the Social Science (SPSS). Results: The research established that KM initiatives are being practiced informally within the Department and there is a reasonably high level of awareness of these initiatives together with the benefits associated with them. The lack of a dedicated unit for KM and KM professionals are some of the barriers to the successful implementation of formal initiatives. Conclusion: The research concluded that the Department is in dire need of a formal KM initiative to reap the potential benefits and improve service delivery.

Knowledge management awareness assessment in Nigerian tertiary institutions.

Background: Knowledge management (KM) is a recipe for increasing performance and promoting innovation in tertiary institutions. However, some scholars argue that the Nigerian educational sector is yet to fully appreciate the importance of KM as their KM awareness level is still low. Since measurement is the basic foundation to accomplish success, this paper assesses the KM awareness level in tertiary institutions of south-west Nigeria. Methods: The study applied a survey method using a closed ended questionnaire administered to 50 participants from each of the 10 institutions measured by Likert scaling. Employing SPSS for data analysis, frequency count and percentage score were adopted to analyse the demographic data, and the research hypotheses were analysed with chi square test, Pearson chi square and bivariate correlation (Pearson) analysis. Results: A positive relationship between awareness, current status and level of familiarity was noted. KM awareness level in the institutions is high even though there is a significant difference between the public and private universities, as well as between the students and academic staff. Conclusions: Since an increase in the awareness level increases both current status and level of familiarity which often account for KM success, it is recommend that KM awareness level should continuously be improved upon in Nigerian tertiary institutions.

Knowledge management awareness assessment in Nigerian tertiary institutions

Background: Knowledge management (KM) is a recipe for increasing performance and promoting innovation in tertiary institutions. However, some scholars argue that the Nigerian educational sector is yet to fully appreciate the importance of KM as their KM awareness level is still low. Since measurement is the basic foundation to accomplish success, this paper assesses the KM awareness level in tertiary institutions of south-west Nigeria. Methods: The study applied a survey method using a closed ended questionnaire administered to 50 participants from each of the 10 institutions measured by Likert scaling. Employing SPSS for data analysis, frequency count and percentage score were adopted to analyse the demographic data, and the research hypotheses were analysed with chi square test, Pearson chi square and bivariate correlation (Pearson) analysis. Results: A positive relationship between awareness, current status and level of familiarity was noted. KM awareness level in the institutions is high even though there is a significant difference between the public and private universities, as well as between the students and academic staff. Conclusions: Since an increase in the awareness level increases both current status and level of familiarity which often account for KM success, it is recommend that KM awareness level should continuously be improved upon in Nigerian tertiary institutions.

Knowledge management awareness assessment in Nigerian tertiary institutions

Background: Knowledge management (KM) is a recipe for increasing performance and promoting innovation in tertiary institutions. However, some scholars argue that the Nigerian educational sector is yet to fully appreciate the importance of KM as their KM awareness level is still low. Since measurement is the basic foundation to accomplish success, this paper assesses the KM awareness level in tertiary institutions of south-west Nigeria. Methods: We applied a survey method using a closed ended questionnaire administered to 50 participants from each of the 10 institutions measured by Likert scaling. Employing SPSS for data analysis, frequency count and percentage score were adopted to analyse the demographic data, and the research hypotheses were analysed with chi square test, Pearson chi square and bivariate correlation (Pearson) analysis. Results: A positive relationship between awareness, current status and level of familiarity was noted. KM awareness level in the institutions is high even though there is a significant difference between the public and private universities, as well as between the students and academic staff. Conclusions: Since an increase in the awareness level increases both current status and level of familiarity which often account for KM success, it is recommend that KM awareness level should continuously be improved upon in Nigerian tertiary institutions.

Review on the KM Applications in Public Organisations

The rise in awareness of knowledge management as a viable organisational resource and potential source of competitive advantage has been the subject of a myriad of research to date. The phenomenon covers a multitude of disciplines, roles and procedures, and its subjectivity has at times mitigated its potential for pertinent study. Add to this mix, the public sector, which exhibits unusual, specific, bureaucratic and insular hierarchies which can make it difficult to assess it from a research perspective, and a pertinent case can be made for investigating the process of implementing knowledge management initiatives in this area. Today's public organisations are confronted with considerable challenges in the dynamic knowledge economy and continuously adapt to shifts in societal needs, behaviour, and expectations. To keep pace with global trends and new demands, public sector organisations have to embrace new paradigms that place the management of intangible assets at the core of their strategies. Recognising the vital role of knowledge resources in driving organisations can lead to better performance. The idiosyncratic nature of governmental institutions creates peculiar barriers for attempts to manage knowledge within the public domain. Public organisations tend to be highly bureaucratic and cloistered in rigid hierarchies which require knowledge management (KM) strategies that are able to address their specific context, and equally consider their unique cultural and legal implications. The purpose of this paper is to present an inclusive literature review of the current state of KM research in the public sector in order to further research. An extensive review collated KM articles that have interest in public organisations during the last number of years. Initial findings of this research indicate that KM in the public sector is relatively under‑researched compared with its private sector counterpart. Despite the existing research that has been undertaken, more efforts are required towards the development of applied frameworks to support public KM initiatives. Inducing culture changes in public organisations and introducing mechanisms of accountability have also been revealed as imperative issues of importance in the context of KM. From an application perspective, most studies have been conducted within the education and healthcare organisations, with a dearth of research in certain important government departments such as the Police and Army forces.The purpose of this paper is to highlight the level of research into KM in the public sector and assess the benefits of taxonomising the literature. This will offer significant new insights into public sector literature and will benefit future researchers in the field. The historically dichotomous roles of public and private sector research present a unique case for reviewing the nuances of public sector KM and investigating whether there is a case for unilateral supposition of the public sector and its unique nuances and if so, is it fortuitous for this to continue. A total of 3000 articles published in peer reviewed journals over selected time periods have been analysed for content pertaining to public sector knowledge management. From this analysis a total of 150 papers have been selected for their direct relevance to public sector knowledge management.There are viable areas of demarcation in public sector literature, and these serve to illustrate a lack of research in some crucial areas, such as the emergency services and the military. The research also suggests that efforts to marry the principals of private sector KM to the public sector are difficult as the uniqueness of public sector culture and orientation makes KM reform challenging.

Awareness of Knowledge Management in Nepalese Financial Institutions

Knowledge Management (KM) is one of the buzzwords prevailing in the management circles. It is seen as a tool which can create a strategic impact. Organizations which are unaware of knowledge management (KM) and its concepts are considered illiterate in business context. In order to thrive in this turbulent market, an organization must be familiar with all concepts pertaining to its intellectual assets, i.e. Knowledge, and all other activities involved in managing its intangible assets, i.e. KM through various practices, suitable strategy and processes,. Banks and financial institutions as drivers of economic growth play a major role in prosperity and innovativeness of almost all countries worldwide. The main objective of this study is to identify the awareness of knowledge management in financial institutions of Nepal. In this study, samples of 385 respondents were selected randomly from four different types of financial institutions of Kathmandu, Nepal. The statistical analysis was done to draw the conclusion. The results clearly show that the level of KM awareness amongst Nepalese financial institutions is medium in which some companies understand the principles of KM but they observe many challenges and difficulties in pursuing KM implementation. Finally, this paper concludes that those institutions which are aware of the basic concepts and principle of KM can effectively manage knowledge resources; are more innovative and have better performance than others who do not takes this factor into account.Journal of Advanced Academic Research, Vol. 3, No. 3, 2016

Exploring Library and Information Science Professionals’ Responses to Knowledge Management

Knowledge management is no more a buzzword among academic fraternities and in academic institutes. With the corporate world leveraging the benefits of knowledge management, academic institutes are not far behind. This is an attempt to figure out the current scenario of higher educational libraries and use of knowledge management in Bhubaneswar, to identify their growth stage, awareness level and scope of implementation. So, the main purpose of the study is to find out the knowledge management awareness among library and information science professionals and best practices in higher educational institutions of Bhubaneswar, Odisha. What tools are being used to manage their knowledge resources in their respective institute and how they are assisting their parent organization in fulfilling their motto of better education? In total 38 library staffs, from different higher educational institutions of city, have participated in this web survey research. Although most LIS professionals in managerial level and executive level are aware of Knowledge management, they find it difficult to implement due to lack of effort from individual, team and the organization.

ISO 9001 as a tool for improving knowledge management in business ecosystems

This study examines the effect of the ISO 9001 standard on organisations' knowledge management. Understanding this effect may improve the conceptualisation and the creation of knowledge management tools. The first research question examines the relationship between the level of the application of the standard and the level of measurement of knowledge management efficiency. The research results indicate a significant positive correlation between the two variables. The second research question considers only companies that measure knowledge management efficiency and tests whether satisfaction with the application of the standard is correlated with knowledge management efficiency. The findings of this question are mixed. The study's results emphasise the importance of the standard for knowledge management. We find that organisations do not invest sufficiently in knowledge management, especially with respect to efficiency assessment. A successful application of the standard enables better communication between different organisations and government entities. Therefore, to enhance knowledge-based development, policy makers and organisations should improve awareness of knowledge management and efficiency assessment. Such steps will result in higher satisfaction levels and successful application of the ISO 9001 standard.