Car Dealers Research Articles

Motel Builders of the Modern West

Motel Builders of the Modern West

How to Sell Zero Emission Vehicles when the Petrol is almost for Free: Case of Kuwait

The world is witnessing an accelerated shift towards Electric Vehicles (EV) and Plug in Hybrid Vehicles (PHEV). At the same time, vehicle manufacturers face many challenges when they in-troduce high-tech electric vehicles in emerging markets. Focusing on Kuwait as an emerging market for electric vehicles, this exploratory research examines the components of value for the car dealers and car owners. The results of the study indicate that there is a potential market for high-end EVs manufactured by famous marques which have dealerships in Kuwait. They also indicate that high-end consumers would consider buying fully-equipped EVs as second or third cars

Application Of The Analytical Hierarchy Process Method In Determining The Best Technician At PT. Sejahtera Buana Trada

PT Sejahtera Buana Strada is the main Suzuki car dealer in Indonesia, which operates directly under the auspices of PT Suzuki Indomobil Sales as the ATPM (Single Agent for Brand Holders). Once in six months, the selection process for the best technicians is carried out. This mechanism aims to provide rewards and increase the motivation for the technicians' performance. However, the current approach is not optimal and has several obstacles. The problem faced is that the head of the workshop still takes a long time to determine the best technician. It is because the head of the workshop must analyze each technician's assessment form, which causes delays in submitting the best technician's report to the leader. In addition to other problems, the leadership is difficult to find out the history of the best technicians because the archives of the best technicians have not been stored properly. The decision support system was built to make it easier for the head of the workshop to make a decision. The system can decide by considering the criteria that the head of the workshop has determined. Therefore, a decision support system web-based application on PHP and MySQL as the database to solve this problem. This application uses the Analytical Hierarchy Process (AHP) method. The reason for using this method is because there is an eigenvector concept to carry out the priority ranking process for each criterion based on a pairwise comparison matrix. As a result, the process of assessing the best technicians can be carried out quickly, and leaders can review the history of the best technicians.

Handling of used lubricating oil in Tabasco, Mexico

The improper handling of used lubricating oil (ULO) in Tabasco, Mexico, and worldwide is a serious problem posing a high risk of soil and water pollution. Therefore, this study evaluated the handling of ULO in 10 municipalities in the state of Tabasco. Collection sites were chosen by simple random sampling. The ULO collected was assessed for solids, water, oil and density. The results show that small generators have the greatest potential to generate ULO in Tabasco. Huimanguillo, Comalcalco and Cardenas were the municipalities with the highest ULO generation. The ULO with the highest quality for its low water and solids content was collected in Jalpa de Mendez, Comalcalco and Car Dealerships. 1,287 automotive repair shops were tested in the 10 municipalities that were included

«Pull» model of interaction of participants of a life cycle contract of vehicles

Introduction. A new challenge for manufacturers is the ability to manage the life cycle of vehicles. Control means monitoring and obtaining various data on the state and quality of the vehicle during the life cycle. To date, most vehicle life cycle management techniques are focused on the production and exploitation phases. The final stage remains outside the focus not only of management, but also of the implementation of the utilization process itself. The utilization process of vehicles is as complex as possible, both technologically and organizationally. The aim of the work is to create a model of interaction between the customer and the performer under a life cycle contract. The model will allow the timely transition of the vehicle to all subsequent stages of the life cycle and the implementation of the utilization process after the vehicle is out of service. The article is devoted to the issue of vehicle life cycle management. The main provisions of the operator's and manufacturer's interest in the exploitation phase and its completion are determined. The reasons for the lack of implementation of the final stage of the life cycle (utilization) are formulated. The actions of car dealerships, which aggravate the problem with worn out transport, are described. An assessment of the Accounts Chamber on the use of the utilization fee is given.Materials and methods. The study proposes a new model for the organisation of interaction between participants in the life cycle of vehicles, which will guarantee the implementation of all stages. An analysis of the existing modelwas carried out to develop a new model. The primary implementation of the new model was proposed as part of the life-cycle contract being introduced into vehicle procurement practices. This model was defined according to the principle of its action – ‘pull out’ model. An analysis of existing life-cycle contracts for vehicles revealed that the utilization phase was not being implemented. The reasons for the absence of the final stage of the life cycle have been identified. The role of the state in the implementation of the ‘pull out’ model has been determined. The article offers an algorithm of inclusion and creation of utilization capacities in a unified utilization system. The method of disposition of utilization capacities on the territory of Russia is offered.Results. The scheme of interaction between the customer, the performer and the unified utilization system according to the life cycle contract is formed. The authors identified responsibilities and requirements for the life cycle phases of the contract. The requirements of the new model to the previous stages of the life cycle have been formed to ensure the completion of the final stage. The role of the ‘pull out’ model in the implementation of the concept of ‘sustainable development’ has been revealed.Conclusion. The scientific novelty of this work lies in the developed «pulling» model, based on the reverse principle of the existing, which formed the requirements of the final stage of the vehicle life cycle to design, production and maintenance of vehicles to implement the utilization process after decommissioning. The proposed model, with the inclusion of a unified utilization system in the general mechanism for the full implementation of the life cycle contract, will allow timely implementation of the utilization of vehicles that have been decommissioned, thereby reducing the environmental impact.

Month-End Ritual on Mississippi Title Application

Month-End Ritual on Mississippi Title Application Addison Griffis (bio) [ See PDF for formatting of the poem. ] The corner office frosted glass grandma chose when she built the dealership veils the oak desk donated by Christians. Seven Styrofoam cups hold ghost pepper whiskey so combustible rubber cowboys drink and boast with tongues afire until small fortunes shredding time head knockers rooftop keys distinct knocks dead deals knuckle blood roaches scooped trades ole buddies prayers land yachts grains of salt become constellation truth of our asphalt lot by the eastside canal where police shoot sunset cottonmouths coiled on sandbanks while September books balance. [End Page 108] Addison Griffis Addison Griffis is a Mississippi writer and finance manager at a car dealership. He writes prose and poetry between deals. Griffis is currently querying his third manuscript for publication and working on various recording projects in his barn/studio. Copyright `000A9; 2022 Berea College

Design, implementation, simulation and evaluation of the budget plan and the impact of the Coronavirus Pandemic: a case study in car dealerships

Design, implementation, simulation and evaluation of the budget plan and the impact of the Coronavirus Pandemic: a case study in car dealerships

Opportunities for cooperation and the use of China's experience in automotive industry in current Russian conditions

The current economic situation in Russia is characterized by significant instability due to the large sanctions burden provided by the countries of Europe and the United States because of the special military operation in Ukraine. In the emerging conditions, which caused an increase in inflation, currency volatility, the closure of a large number of companies in various market segments, and, consequently, unemployment, almost all economic activity has become very difficult. Thus, domestic automobile production was also affected. One of the latest measures aimed at destabilizing the Russian automotive industry within the framework of the next package of sanctions in March 2022 was a partial ban on the supply of high-tech products to the country and support for the IT-infrastructure of enterprises. Because of the withdrawal of foreign companies from the Russian market, production facilities such as: Volvo Cars, Jaguar, Land Rover, General Motors, Mitsubishi and others has stopped. The number of Russian car dealers by May has decreased significantly compared to the beginning of the year. Thus, about 70 dealer contracts were terminated. One of the largest car plants in Russia Avtovaz has already stopped its operation several times, and soon the French car concern Renault is going to transfer its share to the Central Automobile Research Institute FGUP NAMI with a buy-out option in 56 years and the production of most models of Renault will be stopped. The situation is also complicated by the already existing crisis in the industry due to the global shortage of semiconductors and other automotive components and newly emerged problems with logistics. There is an obvious need to conclude new deals, find new markets for purchasing raw materials and materials, intensify cooperation with friendly countries and use their experience, which can be done on the basis of uniting Russian clusters and foreign technological platforms, namely the TP of China is being considered.

An Analysis of Product Quality, Variations, And Prices on Purchase Decisions Case Study of Suzuki Ertiga Car Dealer at PT. Trans Sumatera Agung, Medan City

Car brand in the automotive market in Indonesia currently comes from Europe and Asia. Examples of these brands are Mitsubishi, KIA, Honda, Daihatsu, Suzuki, Ford, Proton, and Toyota. One of the most sold car variants in Indonesia is the MPV (Multi-Purpose Vehicle) types control nearly 60% of the national automotive market share. This is inseparable from the perception of the price of this type of family car which is relatively affordable for the middle class in Indonesia. (This study focuses on testing the consumer buying decision model for Multi-Purpose Vehicle (MPV) cars. The research model involves three independent variables, namely product quality, product variety and price, and the dependent variable of purchasing decisions. There are 90 respondents with criteria as car owners and visitors to PT. Trans Sumatra Agung (Suzuki Car Dealer Sisingamangaraja Hajosari II Medan Amplas) domiciled in Medan Indonesia. The data obtained were analyzed using the SPSS program. The results of the study found that three independent variables were proven to be able to positively and significantly influence consumer decisions in buying MPV cars. However, this study also found that, surprisingly, the product quality variable had a greater influence than the price and product quality variety variables. While the least influence on purchasing decisions is product variation. This study recommends the company management pay attention to the element of product quality, product variety, and price in preparing its promotional program to attract more consumers to buy Multi-Purpose Vehicle (MPV) cars.

The role of middle actors in electrification of transport in Swedish rural areas

In this paper, we use the middle-out perspective to analyze the diffusion of electric cars and plug-in hybrids in Swedish rural areas and small towns. In Sweden, electrification of the transport system is a priority, particularly in car-dependent rural areas. However, the transition to electromobility mainly takes place in major urban areas. To understand the dynamics of the transition to electrified transport and identify how it may be facilitated, we identify top actors, bottom actors, and middle actors and analyze how middle actors exert influence. Our case study is based on in-depth interviews with civil servants who work with energy and transport issues in rural areas throughout Sweden and with representatives of energy companies and government agencies.We show that three middle actors are important: municipalities, local energy companies, and local car dealers. The municipalities and local energy companies mainly exert influence by knowledge diffusion and by contributing to projects such as charging infrastructure development. The car dealers are examples of middle actors who could play a central role by influencing consumers, but who currently often obstruct electric vehicle diffusion.We find that the support of top actors is very important for middle actors to be able to facilitate diffusion of electric cars and plug-in hybrids. Municipalities are in a unique position to use their knowledge, local networks, and sideways and upwards connections to strengthen the agency and capacity of citizens and small businesses (bottom actors). However, as small Swedish municipalities often have limited resources, long-term support from government agencies (top actors) is crucial. As middle actors are so important for the diffusion of electric vehicles, especially in the rural context where market forces are weaker than in the urban context, national policy for electrification of transport should support them.

The effect of consumers’ perception of CSR activities on their purchasing behavior: the case of the Iranian automotive market

PurposeThis study aims to examine the customer’s perception of corporate social responsibility within the automotive market in Tehran, Iran, and whether it leads to a purchasing behavior directly or indirectly through support intention.Design/methodology/approachA total of 235 customers of luxury and mid-range-priced automobiles were surveyed and analyzed using the partial least squares structural equation modeling method.FindingsRegarding luxury car owners, the authors concluded that both economical and ethical perceptions are indirectly related to purchasing behavior. Concerning mid-range-priced car buyers, both philanthropic and economical perceptions have a direct relationship with purchasing behavior, while the legal perception has an indirect relationship with purchasing behavior. The results show that Iranian car manufacturers and foreign car dealerships for both luxury and mid-range customers should focus on their economical responsibilities. The results show that luxury car manufacturers and dealerships should act ethically. With the importance of the philanthropic dimension for customers of mid-range cars, car dealerships dealing with mid-range-priced cars should focus more on their philanthropic activities. This study can help companies find better solutions to adjust their corporate social responsibility (CSR) policies to the consumers’ beliefs, gain a competitive advantage in the market and fill the knowledge gap regarding Iranian consumers.Originality/valueAlthough some research has been conducted on consumer perception and response regarding CSR in both developed and developing countries, no studies on consumer perception toward CSR have been carried out in Iran.

Factors Influencing Consumers’ Intentions Towards the Adoption of Environmentally Friendly Cars

The purpose of this paper was to examine the factors that influence millennials’ intentions to adopt plug-in hybrid electric vehicles (PHEVs) in Gauteng, South Africa. This study was based on the theory of consumption values (TCV), using structured questionnaires and convenience sampling. Data was collected from 504 respondents in Gau-teng, South Africa. A multiple regression analysis was performed to test the proposed hypotheses. The findings revea-led a significant relationship between social, emotional and conditional values and millennials’ behavioural intentions to adopt PHEVs and demonstrated a non-significant relationship between functional and epistemic values and beha-vioural intentions. Online data collection was used owing to COVID-19 pandemic restrictions, which limited the researcher’s abilities to explain items in the questionnaire. Also, the study focused only on millennials residing in Gauteng, which does not accurately represent the behavioural intentions of the entire country. Nevertheless, this study offers useful information to environmentally friendly car manufacturers, car dealerships and the government, for developing strategies aimed at encouraging the adoption of PHEVs among South African millennial consumers.

Study on Factors Influencing Perceived Advertising Values among Customers of Automotive Companies in the Kathmandu Valley

Background: This study examines the perceived advertising value of customers associated with social media advertisements disseminated by automotive companies in Kathmandu valley. In the context of the Nepalese automobile market, automotive companies engage and interact with their existing and potential customers on different social media platforms. However, there is a marketing research gap in understanding the advertising value customers associate withsocial media advertisements.
 Objective: This research paper aims to examine factors that influence perceived advertising value for both existing and potential customers of automotive companies associated with andexpect from social media advertisements disseminated by automotive companies.
 Methods: The final sample of this study consists of 120 customers existing and potential (N=120) automotive companies forboth new and reconditioned vehicles in Kathmandu Valley. Besides, in this study, cross-sectional quantitative research design and descriptive and inferential statistics have been used to report data analysis and findings.
 Results: The findings of this study indicate that information, credibility, and entertainment, have a significant influence on advertising value customers associate with and expect in social media advertisements of automotive companies in Kathmandu valley
 Implication: The study concludes that enhancement in information, credibility, and entertainment also enhances the perceived advertising value of automobile customers. Therefore, as marketing research, this study recommends automobile dealer agencies in Kathmandu valley integrate entertainment, credibility, and information elements when developing content for their social media advertisements.To fulfill customer expectations, social media advertising needs to include content that is rich in information, appears, and comes across as credible to customers with entertaining elements that positively engagethe audience.

Quantifying the consumer’s dependence on different information sources on acceptance of autonomous vehicles

• Explores the importance of multiple sources for pre-purchase information of CAVs among Tennessee residents. • Utilizes latent segmentation to identify public’s scepticism of CAVs. • Indifferent individuals: stronger reliance on information sources than skeptical individuals. • Residents interested in owning a CAV rely on their peers for the information. • Residents interested in autonomous public transit rely on the advertisements for the information. Recent academic research and industrial commitments highlight the potential of connected and autonomous vehicles (CAVs) in transforming the way we travel. However, there are some anticipated barriers associated with the widespread consumer adoption of CAVs, including but not limited to low user acceptance, cybersecurity, safety, and legislation. The existing literature is non-existent in capturing the impact of information received from multiple sources (peers, car dealers, media advertisements, and personal research) on the consumers’ acceptance of CAVs while considering these barriers associated with CAV. In this direction, we quantify the impact of the multiple information sources on the individuals concerned and indifferent about the anticipated barriers of CAVs to boost their acceptance while utilizing a two-step econometric framework based on an online survey of 4,448 Tennesseans. The two-step modeling framework utilizes latent class analysis followed by a multivariate ordered logit model. Results indicated that the elderly, three or more person households, and residents interested in owning a CAV are more likely to be concerned about CAV barriers. In contrast, males, physically challenged, and residents willing to pay higher for CAV are more likely to be indifferent toward CAV barriers. Among concerned individuals, the elderly, females, and residents willing to pay more than $30 k for a conventional car are more likely to rely on car dealers when purchasing a CAV. The results of this study are expected to assist automakers, technology companies, policymakers, and third-party agencies to advertise, promote and introduce CAVs effectively through appropriate information channel(s) to boost their consumer acceptance.

Client satisfaction and loyalty factors in automotive industry

Automotive companies tend to view customer satisfaction as a determining factor of customer loyalty. An esteem essential to the long-standing profit of an association is a customer satisfaction. However, when an organization lessens customer leaving by 5%, profits raise by 2-8%. former researches have focused on aspects of customer loyalty such as quality of product and customer fulfillment, although none have qualitatively explored the factors correlated to automobile dealerships businesses in Bosnia and Herzegovina. The aim of this qualitative study in this regard is to study some of the factors that influence customer loyalty in car dealerships. from the dealer principals’ point of view. We collected data from more than 70 dealerships around Bosnia and Herzegovina. It has been observed that 5 different factors have influenced customer loyalty significantly. Besides, physical factors related with facility, customer-oriented factors, product and services-oriented factors, finance-oriented factors and marketing presence was taken over. Customer loyalty is objectively important for strategic marketing planning and represents an important basis for developing a sustainable competitive advantage (Kahreh & Kahreh, 2012). In general, customer loyalty is a favorable attitude from individuals towards repeat purchasing of a company’s products over competitors (Oliver, 2010). The ability to retain customers and make them loyal is critical for continued organizational success (Mohd, Mokhtar, & Yusr, 2016).

A Tale of Two Sponsors: Comparing Channels of Sponsorship Effectiveness Using a Local Charity-linked Event

The current study uses a local, charity-linked running event that attracts attendants with different motivations to participate and attitudes toward corporate social responsibility (CSR) to examine the effectiveness of sponsorship decisions for two primary, concurrent sponsors. Using a structural equation model for each sponsor, we find that the importance attached to various channels that influence sponsorship effectiveness to be sponsor specific. For the luxury automobile sponsor in our study, an attendant's motivation to participate is the only statistically significant and direct path to intention to purchase. Furthermore, although CSR also links to fit, the fit has no direct path to intention to purchase. This finding could potentially indicate that participants view the luxury automobile sponsorship as a positive expression of CSR, rather than through the event's lens. This finding implies that the luxury automobile dealer's sponsorship gains are not dependent on the event but the cause's support. In contrast, the sponsorship gains for the sports retailer are dependent on the event, where event satisfaction, event leverage, and event fit all have indirect paths to intention to purchase. Additionally, motivation to participate and the importance of CSR operates through different, indirect paths to intention to purchase for the sports retailer. Although motivation to participate positively impacts event satisfaction and event satisfaction positively influences intention to purchase, CSR's importance operates through fit, which positively impacts intention to purchase. Our results for the sports retailer indicate an increased fit with the event enhances the sponsor's perceptions as socially responsible and enhances the intentions to purchase the sponsor's goods. Furthermore, a well-liked event increases the likelihood a participant will purchase the sports retailer's products.

Customer Appointment Analysis in Automobile Dealerships


 
 
 Appointment scheduling prior to in-person visit to vehicle service centers is a well-known activity in our daily lives; we often do that to save our- selves time during our visits. Prior knowledge of customer arrivals help the service store manage- ment navigate through their daily demand and estimate a revenue goal. However in real-world, several people end up missing their appointments. To avoid business losses, dealers often practise en- gaging with customers beyond their capacity, but it only leads to operational inefficiency. In our work, we extrapolate several vehicle dealer stores that have high as well as low missed appointment rates and show interesting customer visit patterns post-scheduling. Additionally, we propose a Ma- chine Learning based solution to empower deal- ers with optimal allocation of appointment slots among their customers and generate maximum revenue from the arrangement. Our motivation in the paper is to enhance the daily service demand process in the dealerships with excellent customer care. 
 
 

Soft skills in customer service: Sales area in automobile dealers

Soft skills in customer service: Sales area in automobile dealers

When Does Safety Climate Help? A Multilevel Study of COVID-19 Risky Decision Making and Safety Performance in the Context of Business Reopening.

Businesses are gradually reopening as lockdown measures for the coronavirus disease 2019 (COVID-19) pandemic are being relieved in many places across the globe. It is challenging but imperative for businesses to manage the risk of infection in the workplace and reopen safely. Drawing on risky decision-making theory and the job demands-resource model of workplace safety, we examined the influences of employees’ COVID-19 risk perception on their safety performance at work. On the one hand, COVID-19 risk perception motivates employees to perform safely; on the other hand, COVID-19 risk perception could also undermine safety performance through triggering anxiety. In an effort to find ways that alleviate the negative implications of risk perception, we also tested a cross-level interaction model where the risk perception–anxiety relation is weakened with a favorable team safety climate as well as low abusive supervision. Our data were collected from car dealership employees located in China in March 2020, when businesses just started to reopen in locations where these data were collected. Results showed that COVID-19 risk perception was positively related to anxiety, which in turn undermined safety performance. This negative effect canceled out the direct positive effects of COVID-19 risk perception on safety performance. In addition, cross-level interaction results showed that the buffering effect of team safety climate on the risk perception–anxiety relation was diminished with an abusive supervisor. Our findings provide valuable and timely implications on risk management and workplace safety during a public health crisis such as the COVID-19 pandemic.

Assessment of Fire Prevention Knowledge and Safety Practices of Car Dealership Employees in Nakhon Si Thammarat, Thailand

Numerous fires are often started by unsafe actions, including negligence, ignorance, or failure to consider fairly obvious hazards. The aim of this cross-sectional study was to evaluate the knowledge and practices of employees in car dealership centers regarding fire prevention. The sample of this study included 118 participants selected by simple random sampling. The data were processed using SPSS IBM version 28 and analyzed using descriptive and inferential statistics. Most of the participants were males (58.47%) and maintenance technicians (40.68%), with 1-5 years of work experience (61.02%). The majority of the participants had appropriate knowledge about fire prevention as the most of them answered the knowledge questions correctly. Their educational level, age, and work experience were all important significance of their potential fire prevention expertise. A high level of knowledge was reflected in the safety practices of the participants regarding the fire prevention; thus, knowledge is still considered to play an important role for every employee in fire accidents. There is an important need to provide fire safety training for all workers to increase safety practices in timely intervals. In addition, fire prevention systems must be ready, efficient, and safe to prevent losses and to ensure the safety of the employees' and companies' lives and properties.