Assessment Of User Satisfaction Research Articles

Knowledge maps as a complementary tool to learn and teach surgical anatomy in virtual reality: A case study in dental implantology

AbstractA thorough understanding of surgical anatomy is essential for preparing and training medical students to become competent and skilled surgeons. While Virtual Reality (VR) has shown to be a suitable interaction paradigm for surgical training, traditional anatomical VR models often rely on simple labels and arrows pointing to relevant landmarks. Yet, studies have indicated that such visual settings could benefit from knowledge maps as such representations explicitly illustrate the conceptual connections between anatomical landmarks. In this article, a VR educational tool is presented designed to explore the potential of knowledge maps as a complementary visual encoding for labeled 3D anatomy models. Focusing on surgical anatomy for implantology, it was investigated whether integrating knowledge maps within a VR environment could improve students' understanding and retention of complex anatomical relationships. The study involved 30 master's students in dentistry and 3 anatomy teachers, who used the tool and were subsequently assessed through surgical anatomy quizzes (measuring both completion times and scores) and subjective feedback (assessing user satisfaction, preferences, system usability, and task workload). The results showed that using knowledge maps in an immersive environment facilitates learning and teaching surgical anatomy applied to implantology, serving as a complementary tool to conventional VR educational methods.

Satisfaction Instruments for Nursing Teleconsultations in Reproductive and Sexual Health: an Integrative Review

Objective: To identify validated instruments for assessing user satisfaction with nursing teleconsultations in reproductive and sexual health. Theoretical Framework: Nursing teleconsultations in the field of reproductive and sexual health are already a reality. In this context, it is necessary to identify the satisfaction level of people assisted by such services to ensure the need for investments and implementations in healthcare services. Method: This is an integrative literature review based on the PRISMA methodology. The article search was conducted in the PubMED and LILACs databases and the Web of Science library. Inclusion criteria were original articles published in the last five years, in Portuguese, English, and Spanish. Duplicate articles were excluded. Results and Discussion: Two articles were identified that present satisfaction instruments for nursing teleconsultations in Reproductive and Sexual Health, both indexed in PUBMED. In addition to these, nine other articles present quantitative and qualitative processes for evaluating nursing teleconsultations. None of the instruments found were validated. Research Implications: A lack of validated instruments for assessing user satisfaction in nursing teleconsultations in general, including in RSH (Reproductive and Sexual Health), was identified. Originality/Value: This study contributes to the evidence of the need to develop validated instruments capable of diagnosing user satisfaction with nursing teleconsultations. Without such rigorous assessment, it is imprecise to collect satisfaction data that supports the use of technologies such as nursing teleconsultations.

Analysis of User Satisfaction with the Netflix Application as an Entertaiment Medium Using the UX Method

This research was conducted to analyze user satisfaction with the Netflix application using the UX Honeycomb method. The UX Honeycomb method is used to evaluate various aspects of user experience, such as usability, aesthetic value, sustainability, accessibility, satisfaction, and diversity. This study involved data collection through online surveys and interviews with active Netflix users. Data analysis was conducted using statistical techniques and qualitative interpretation. The UX Honeycomb method was employed to understand the essential aspects of user experience within the application. The results of this study are expected to provide valuable insights for other streaming service providers to enhance their service quality and create a better user experience. Additionally, the contribution of the UX Honeycomb methodology in assessing user satisfaction can serve as a foundation for further research in the context of digital entertainment applications.

Glass serviceability limits: new evidence from human-centred studies

AbstractThe performance of the building envelope is crucial for minimizing operational carbon emissions of buildings and maintaining indoor comfort. Contemporary building envelopes, such as engineered glazed façades, achieve high performance levels but often add a significant amount of embodied carbon. There is therefore an incentive to reduce the thickness of the glass panels, but the minimum thickness possible is often not governed by strength or manufacturing limits but rather by the deflection (serviceability) limits. Despite objective criteria guiding serviceability limits, user acceptance of deformation remains unexplored, leading to conservative designs. This paper introduces a novel method for measuring user satisfaction with glass deformations, aiming to establish acceptance thresholds comparable to objective criteria. The study involves a novel experimental campaign to assess volunteers' levels of perception and acceptance of various glass deformations. The glass was deformed using a bespoke electro-pneumatic system at levels corresponding to below, above, and at the current serviceability limit. The results demonstrate the feasibility of measuring human responses to deformations in the glazing and provide essential data for setting serviceability limits. The experiments and corresponding user satisfaction feedback indicate that the current serviceability limit of L/50, may be relaxed, thereby presenting opportunities for material efficiency, such as the adoption of thinner glass in facades. The methodology effectively captures human responses, revealing that changes in reflection were the primary reason for the perception of movement; leading to a higher perception of glazing movement and a lower acceptance at night. Overall, participants felt safe regardless of their prior knowledge on glass properties, and providing this information to participants did not improve acceptance, which was already sufficiently high. The findings from this research fill an important knowledge gap in understanding user acceptance of glass deformations, crucial for comprehensive user satisfaction assessments and evidence-based reductions in glazing thickness.

Unveiling Patient Perspectives: A Quality Assessment of User Satisfaction in a Leading Private Hospital in Gujranwala, Pakistan

Background: Inpatient departments are crucial for long-term patient care, requiring high-quality environmental conditions to ensure patient satisfaction. This study aimed to evaluate user satisfaction with the environmental quality of the male medical ward in Jinnah Memorial Hospital, Gujranwala, Pakistan.Objective: To assess the environmental quality and patient satisfaction within the male medical ward.Methods: A cross-sectional observational study was conducted from March to May 2019. Data were collected using a structured questionnaire administered to 100 respondents, including patients, staff, and attendants. Observations and environmental assessments were performed, focusing on thermal comfort, lighting, air quality, and ward design. Data analysis was conducted using SPSS version 25.Results: Only 28% of respondents were satisfied with thermal comfort, 40% with indoor air quality, 48% with acoustic control, and 30% with visual comfort. Issues highlighted included poor lighting, inadequate ventilation, and overcrowding, with 67% citing the hospital as expensive despite quality services.Conclusion: The study identified significant deficiencies in the environmental conditions of the male medical ward, necessitating targeted design interventions to improve patient satisfaction and overall healthcare quality.

A Remote Oral Self-Care Behaviors Assessment System in Vulnerable Populations: Usability and Feasibility Study.

Preventative self-care can reduce dental disease that disproportionately burdens vulnerable populations. Personalized digital oral self-care behavioral interventions offer a promising solution. However, the success of these digital interventions depends on toothbrushing data collection e-platforms attuned to the needs and preferences of vulnerable communities. The aim of this study is to assess the usability and feasibility of the Remote Oral Behaviors Assessment System (ROBAS), which has been adapted to address the unique requirements of socioeconomically disadvantaged minority individuals. A cohort of 53 community-clinic participants, including 31 (58%) Latino and 22 (42%) Black individuals with no prior experience using electric toothbrushes, were recruited to use ROBAS, with planned assessments at baseline, 2 months, and 4 months. Beyond evaluating ROBAS's technical performance, extensive feedback was gathered to gauge users' experiences, viewpoints, and overall contentment. The System Usability Scale (SUS) served as a primary metric for assessing user satisfaction and acceptability. ROBAS exhibited largely reliable and consistent data-gathering capabilities. SUS scores (mean 75.6, SD 14.5) reflected participant contentment within a range of values for other commonly used digital devices and technologies. Among participants who answered questions about willingness to pay for ROBAS, 97% (30/31) indicated that they were willing to pay for ROBAS either as a one-time payment or as a subscription-based service. Additionally, 87.5% of participants expressed that they would endorse it to acquaintances. Most participants expressed no reservations about privacy; among those who expressed privacy concerns (n=20, 50%), the concerns included exposure of information (n=18, 45%), monitoring of brushing habits (n=12, 30%), and collection of information (n=14, 35%), although these concerns did not significantly correlate with specific participant traits. In qualitative terms, users valued ROBAS's ability to monitor brushing habits but called for refinements, especially in Wi-Fi and application connectivity. Recommendations for system improvements encompassed enhanced app functionality, individualized coaching, more comprehensive brushing data, and the addition of flossing activity tracking. The research highlights ROBAS's promise as a digital platform for unobtrusively tracking daily oral self-care activities in marginalized communities. The system proved to be both feasible, as evidenced by its stable and accurate data capture of brushing behaviors, and user-friendly, as reflected by strong SUS scores and positive user feedback. Influential factors for its uptake included ease of learning and operation, and the feedback provided.

Technological Innovation to Increase the Competitiveness of MSMEs: Implementation of the Integrated Industry Village 4.0 Platform

Villages have great potential to support economic development. Excellent products contribute to improving the village economy. MSMEs play an essential role in economic development in the village. However, MSME players have less knowledge and skills in running a business. The MSME actors do not utilize technology properly and find it challenging to use it. This study aims to develop an integrated industry village 4.0 platform and measure the capabilities of MSME actors. The research consists of preparatory, development, and assessment phases. This research involved 25 MSME actors in Srigonco and Bantur Villages, Malang Regency. The instrument consists of validation sheets, user satisfaction assessment questionnaires, pre-test and post-test questionnaires. Data analysis in this study is using qualitative and quantitative analysis techniques. This platform has features such as home page, business incubators, export cloud markets, and MSME Matching Fund. material, media, information, and IT platform validation tests obtained 85.2%, 89.33%, and 84.6%, respectively—the feasibility with excellent categories. MSME actors in the village experienced an increase of 0.40 on the medium criteria. This research is the basis for recommendations for partner villages to make policies related to developing MSME actors. Technology use in several Malang Regency villages can be applied more widely.

Assessing User Satisfaction with Facilities in Medium-Cost Strata Residence

Strata residences require more intensive facilities management than landed residences due to the shared common properties between strata owners. However, despite the establishment of the strata building sector, there is still a lack of clarity on what constitutes 'good facility management'. This study aimed to assess resident satisfaction with strata residence facilities. The research design employed a quantitative research method, involving the administration of questionnaires to gather the required data from residents. The findings of the research indicate that enhancing the satisfaction of strata residents is achievable through a comprehensive understanding of their expectations, identification of areas within service delivery requiring improvement, and subsequent implementation of appropriate changes. Management corporations could identify areas of service delivery that needed improvement and make changes to enhance the satisfaction of strata residents.

Development and validation of the mobile adherence satisfaction scale (MASS) for medication adherence apps

ObjectiveTo develop and validate the Mobile Adherence Satisfaction Scale (MASS) for assessing user satisfaction with mobile health applications aimed to improve medication adherence. MethodsThe study involved patients over 18 with asthma, hypertension, heart failure, or diabetes, who used the CareAide® app for six months. Scale development included a literature review, expert consultations, and patient interviews, initially identifying 129 items. These were refined to 27 using a two-round Delphi technique and grouped into six dimensions: user interface, perceived usability, system quality, service quality, feature satisfaction, and general satisfaction. A pilot study with 30 participants further refined the model, which was then validated with 135 participants using exploratory and confirmatory factor analyses in SPSS 29 and SmartPLS 4. Data were collected via self-administered questionnaires. ResultsA total of 135 complete questionnaires were analysed. Respondents had an average age of 66.7 years (SD = 11.6) with 42.2 % male (n = 57) and 57.8 % female (n = 78). After removal of an item due to cross loading, exploratory factor analysis resulted six dimensions and 26 items with Kaiser-Meyer-Olkin measure of 0.837 and Bartlett's Test of Sphericity (χ2(n = 325) = 2085.673, P < 0.001). The confirmatory factor analysis confirmed high reliability and validity: Cronbach's alpha values > 0.70 for each dimension and an overall alpha of 0.89, with Composite Reliability and Average Variance Extracted both >0.70 and >0.50, respectively, for each dimension. Structural model indicated a significant positive impact of user interface (β = 0.226, P = 0.006) and feature satisfaction (β = 0.230, P = 0.002) on general satisfaction, explaining 23.1 % of the variance (R2 = 0.231). ConclusionThe study developed and validated the MASS, a reliable tool for assessing user satisfaction with mHealth apps. User interface design and feature satisfaction are key for long-term engagement and consistent medication adherence.

Evaluasi Tingkat Keberhasilan Aplikasi Tije Menggunakan Metode Pieces Framework

The TIJE application is a digital platform that has been specifically developed to provide smartphone users convenient online access to Transjakarta information. In order to use the platform, individuals must first establish an internet connection and then download the TIJE application. In order to evaluate user satisfaction with the TIJE application, it is essential to identify any faults or problems that may be associated with its utilization. One such way for assessment is the use of the PIECES framework. The study utilizes a quantitative research technique, using a survey administered via Google Forms as the principal instrument for data gathering. The data that has been gathered is then subjected to analysis using the statistical software package SPSS version 26. The assessment of user satisfaction with the TIJE application may be conducted with the PIECES approach. This approach assesses user satisfaction across many areas. The findings suggest that participants assigned a rating of 4.04 to Performance, 4.23 to Information and Data, 4.25 to Economy, 4.51 to Control and Security, 4.55 to Efficiency, and 4.59 to Service. The ratings achieved for the TIJE application vary from 4.2 to 5, indicating a notable degree of customer satisfaction.

Assessment of Users’ Satisfaction Levels in Selected Hotels in Lagos State, Nigeria

The blooming hospitality industry in Nigeria, particularly in major states like Lagos, has witnessed a surge in hotel construction. Ensuring the success and sustainability of hotels hinges on assessing guest satisfaction levels, taking into account the impact of the built environment on the overall experience. Elements such as architecture, design, amenities, and ambience significantly contribute to guest satisfaction. This study aims to assess user satisfaction in hotel-built environments, focusing on functionality, building quality, aesthetics, and hotel atmospherics. It employs a mixed-method approach, combining qualitative and quantitative methods, conducting case studies on selected 5-star hotels in Lagos State. Questionnaires, addressing demographics, frequency of hotel facility use, satisfaction levels, and impact assessment of various hotel elements, were distributed. Statistical measures, including frequency, mean, and standard deviation, were employed for data analysis. The assessment of user satisfaction in selected Lagos State hotels revealed nuanced insights. While parking facilities and room size received moderate to high satisfaction levels, opinions on aesthetic design and interior decor varied. Impact analysis highlighted the significant influence of spatial layout, ventilation, and infrastructure quality on user satisfaction. The findings stress the importance of targeted improvements in specific architectural elements to enhance user satisfaction. Recommendations include a strategic focus on refining parking facilities and room layouts, along with continuous improvements in aesthetic design and interior decor. By tailoring improvements to specific architectural elements based on guest expectations, hotels can contribute to a more gratifying and memorable guest experience in Lagos State.

Design and evaluation of a mobile application for enhancing farm management and performance assessment in fattening beef cattle.

This study aimed to develop a mobile application (app) specifically designed for enhancing farm management and performance assessment in fattening beef cattle. The development process followed a user-centered design approach, which involved focus group discussions and key informant interviews with 20 participants to design content and features. The app was developed for both mobile and web platforms. After the prototype and launch of the app, the system usability scale (SUS) and user satisfaction were assessed. The assessment findings identify the specific expected functions in the app, with the farm accounting records function being the most desired feature among users, followed by production analysis, production records, and resource inventory. The mean SUS score was calculated to be 75.17, indicating a qualitative assessment of "Good." The assessment of user satisfaction indicated that the mean satisfaction score for all participants was 4.26, suggesting a high level of satisfaction and a favorable perception of the app. This app provides an alternative way to record farm activity, suggest feed and feeding schedules, and provide financial management tools designed explicitly for small-scale beef cattle farmers.

Assessing user satisfaction in construction services: Analyzing contractor performance in central Kalimantan’s power projects

Background: User satisfaction is an essential indicator in assessing the quality of construction services. A deep understanding of the factors contributing to user satisfaction is crucial, especially in the context of electrical projects. Objective: This study aims to examine the satisfaction level of PT PLN (Persero) UIP West Kalimantan towards the performance of electrical project contractors and to develop strategies for improving contractor performance based on the findings. Methods: This research adopts an observational approach using Descriptive Analysis. A survey employing questionnaires was designed and distributed to employees of PT PLN (Persero) UIP West Kalimantan. Data analysis was conducted using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) to identify key performance indicators. Results: The study indicates a high level of satisfaction from PT PLN (Persero) UIP West Kalimantan towards the contractor's performance, with a CSI value of 70% within a 95% confidence interval (66%-81%). The IPA analysis revealed 12 performance indicators within the 'concentrate here' quadrant, indicating priority areas for improvement. Conclusion: These findings affirm the effectiveness of the strategies and management implemented by contractors in achieving user satisfaction. This study provides valuable insights for other contractors in the construction sector to enhance service quality, especially through improvements in project managerial recruitment strategies, support for work equipment, and collaborative strategies with banking institutions for project financing.

Learning Odyssey: Assessing User Satisfaction through Library Guided Tour

The libraries provide User education to help users develop the necessary skills and knowledge to access, evaluate, and use information effectively. Library guided tours are an effective way to introduce new users to the library and its resources and offer tips on using them effectively. This research aimed to evaluate newcomers’ ability to use library services after participation in the guided library tour of the Library at the University of Kelaniya and to determine the level of satisfaction with the guided library tour, compare satisfaction between faculties and genders, and collect feedback from users on the tour experience. The research employed mixed method. The population was two thousand nine hundred sixty-five first-year students (2965) who participated in a library tour. The questionnaire was distributed among students via a Google Form. IBM SPSS 26 package was used to analyze the gathered data. Out of 2965 participants, only 343 responded. Both male and female students from various faculties exhibited intense satisfaction with the library tour, resulting in a test score of 1.4922 (M=1.4922; SD=0.76625). In conclusion, newcomers effectively acquired abilities through the library-guided tour, and their high satisfaction was evident.

Evaluation of the Success of E-Log Book Implementation for Handline Fishing Gear at Bitung Fishing Port

Ensure optimal and sustainable management of fishery resources and the preservation of fishery resources, accurate fisheries data is essential. One way to achieve this, is by using fishing log books. Improvements have been made by developing an electronic-based fishing log book (e-log book) that is Android-based, paperless, and capable of offline mode. However, an evaluation of the use of e-log books in the perspective of captains (users), has not been conducted. This research aims at assessing user satisfaction propensity and evaluating the extent of the success of the implementation of the e-log book for handline fishing gear at Bitung Fishing Port (PPS) using the DeLone and McLean model. The sampling method employed is purposive sampling, with 115 respondents consisting of handline captains who use e-log books. The research was carried out for 3 (three) months in January – March 2023.The data analysis was conducted using propensity test and PLS-SEM. The propensity test results indicate that the implementation of e-log books at Bitung Fishing Port is in the high category at 77.39%. The PLS-SEM analysis results indicate that out of the four proposed hypotheses, not all were supported and accepted. The quality of the system and service influences user satisfaction, and user satisfaction also affects net benefits. However, the quality of information does not impact user satisfaction. The conclusion drawn from this study depicts that, the satisfaction of handline fishing gear captains regarding the implementation of e-log books at Bitung Fishing Port is at a "high" level. Meanwhile, the e-log book application implementation still faces some challenges or aspects that need improvement to achieve the expected level of success.

An Assessment of User Satisfaction on Remote Court Hearings in the Brunei Civil Court

An Assessment of User Satisfaction on Remote Court Hearings in the Brunei Civil Court

Satisfaction of wheelchair users in the Baixada Santista Metropolitan Region

This article seeks to identify user satisfaction in relation to wheelchairs and the provision of public and private health services in the Baixada Santista Metropolitan Region. It involved a cross-sectional study with a quantitative approach. Participants answered a sociodemographic questionnaire and the Brazilian version of the Quebec Assistive Technology User Satisfaction Assessment. Data were analyzed using descriptive and comparative statistics by means of Student's t test. Cohen's d effect sizes were also calculated. Participants (n = 42) were "more or less satisfied" with the wheelchairs and "quite satisfied" with the services provided. Rigid frame wheelchair users were significantly more satisfied with their wheelchairs compared to users of wheelchairs weighing over 198 lbs. (p = 0.010, d = 1.04). Users of private services showed significantly greater satisfaction with the provision of the service compared to public services users (p = 0.021, d = 0.75). Wheelchair users in the Baixada Santista Metropolitan Region are more satisfied with the rigid frame wheelchair and less satisfied with public services.

Collection quality analysis at the Animal Husbandry Library, Universitas Padjadjaran

The library has the quality in the service in the collection of the library. Enhancing library service quality is paramount to ensure users derive greater satisfaction and value. The Faculty of Animal Husbandry Library, Universitas Padjadjaran, has special collection in the animal husbandry science can access students, lecturer, and staff. The purposes this research knew the collection quality analysis at the Animal Husbandry Library, Universitas Padjadjaran, with analyse of the physical and digital library collections’ at the Faculty of Animal Husbandry Library, Universitas Padjadjaran. The research method used a descriptive quantitative methodology using a survey with 132 participating respondents. The participants comprised students enrolled in the faculty, represented by every academic year, from incoming students to those in their final year. The study procedure encompassed problem identification, questionnaire design, participant selection, questionnaire distribution, and survey data handling. The collected survey data were analyzed descriptively and graphically displayed for simplicity in data interpretation. The survey questions were categorized into four evaluative themes: collection diversity, collection completeness, collection currentness, and collection condition. The outcomes indicated consistent satisfaction from the respondents regarding the evaluated areas. Several recommendations were proposed regarding the physical collection of rare books in sub-optimal conditions. In conclusion, users express satisfaction with the diversity, completeness, timeliness, and condition of both physical and digital collections in the Animal Husbandry Faculty Library, Universitas Padjadjaran. Regular assessment of user satisfaction is necessary as a roadmap for augmenting the quality of library services.

Developing of Construction Permit Application System by Adopting Agile Methodology

Agile methodology is one of the most widely used methodologies in software development in many agencies and organizations thanks to its quick response to user’s needs and feedback and high level of user participation in the development process. This research aimed to develop a construction permit application system to enhance local governmental organizations’ efficiency in providing services to residents by applying Agile methodology and assessing user satisfaction with the system efficiency. The system was developed in the form of a responsive web application. The research was carried out in 2 parts: 1) System development by applying Agile methodology, and 2) Measuring user satisfaction in the efficiency of construction permit application system using black-box testing with a 5-point scale rating and applying descriptive statistics, namely average and standard deviation. The results from the research indicated that user satisfaction with the efficiency of the construction permit application system by adopting Agile methodology was at a very high level, scoring an average of 4.55 and a standard deviation of 0.57. The developed system using Agile led to the practical construction permit application system, which effectively met user’s needs. The system also met the standard criteria, which include the ability to operate according to functionalities designed, user-friendliness, system performance, and satisfaction with security features. Moreover, the system development using Agile also provided quick responses to user needs and thorough, continuous engagements from all users in operations management. This would aid in developing a system that met the users needs and truly addressed current challenges.

Application of the PIECES Framework Method in E-Report Evaluation

The evaluation of the E-report application at SMK N 1 Banyudono is integral for assessing its alignment with the latest curriculum guidelines and its effectiveness in meeting students' learning and assessment needs. This evaluation ensures that learning support technologies, such as E-report, stay relevant, responsive to user needs, and supportive of the school's long-term educational objectives. Using the PIECES method, the assessment of user satisfaction comprehensively considers Performance, Information, Economy, Control, Efficiency, and Services indicators. The Likert scale aids in gauging user satisfaction across various aspects. Quantitative data analysis involves 26 respondents, including teachers, homeroom teachers, curriculum staff, and school principals, providing a holistic perspective on learning and assessments management. The PIECES method and Likert scale evaluation reveal a satisfaction level of 4.52, categorizing it as "SATISFIED." This comprehensive assessment covers system performance, information accuracy, cost-effectiveness, system control ease, time efficiency, and service flexibility. The qualitative descriptive approach using the PIECES method and Likert scale identifies areas for improvement, ensuring the E-report application remains efficient, relevant, and aligned with DITJEN VOKASI guidelines